ACT Fibernet Complaints & Reviews

Hi Act, My ACT Fibrenet User ID is[protected]. I will start from my fist interaction with your sales guy. I called the guy after saw add in local area. This sales guy named Babu Reddy came to home, he just showed product catalogue did not even explained thoroughly what plan is, the benefits of it. He looked to be in some kind of hurry. This connection is first in my building, Babu Reddy just told small box needs to be installed. He...

Here is how I have been cheated by ACT. Worst service ever: I have a monthly FUP limit of 20 GB and on 26th Dec after I returned to Bangalore my usage on portal page was 23 GB. I was getting the post FUP speed of 256Kbps and it was really slow. I assumed that my family has used up more data this month. So I got an FUP reset done because I had some really important office work to do. I got a quota of 3.87 GB. Next thing that happened shocked...

I have been using the ACT broadband connection from 2012 at my residence. For the last 6 months I am having frequent internet disconnection. Repeated complaints have been registered and no permanent resolution to the issue have been given so far. Each time the customer care promises a permanent resolution but it's not been done so far. Myself and my wife own a business and we work from home. Internet connectivity is crucial for our work...

Hi Sir, I am a customer of beam telecom having Account No : 817352. My connection has been disconnected since one month. I asked for refund the remaining amount. They said that the money will refund in the form of check. But, I didn't get the check till now. Please check and send my refund amount as soon as possible. Thank You....

Hi, I have been a ACT customer for more than 2.5 years now. We were probably the first ones to get a connection in our area. Hence ACT had to install a box on the rooftop of our house. This box required an electric connection. Now several houses in our surroundings are connected through this box. We were offered a rental payment of 50.00 per month which would be discounted in our bill In the last two years or so I never bothered...

My name is Faiz Mohideen. My user name is 10901092. Recently i have referred my friend for Act broadband through my Act homepage and the same has been booked and installed successfully on[protected]Friday) with user name 11059266 for which i am eligible for referral benefits from ACT. My benefit was also confirmed by ACT team on December 16 2014 via email "Dear Customer, Thank you for writing to us. We are happy to inform...

Dear ACT Broadband, Please provide the bandwidth I am paying for. The 60GB limit gets over in the portal usage page before I use it. When the portal was showing 32 GB and I asked for a detailed usage, your tech support could show only 13 GB. Where is my remaining 19 GB?. Why are you doing this every month? Why you removed the detailed bandwidth usage from the portal page? I know the reason now. I regret that I opted for your service....

This is the worst internet service provider I have seen here is the case there will be no service due to bad maintenance or many number of reasons. There will be disruption or no service every month and for the past 3 months there are around 5 disruptions for me and when ever we get a service disruption we will call the customer care they will register a complaint and will say complaint will be resolved in 24 hrs irrespective of resolution...

Hi, I am a customer of beam telecom having Account No : 817352. Customer care people said that they will refund my amount as they were not able to resolve my internet issue. I called to customer care so many times, their response is not good. Please refund my remaining amount as soon as possible. Thank You....

We have been given with a digital TV connection from ACT, we were subscribed to broadband as well, due to pathetic service has been provided by them we discontinued that, now they are repeating the same for TV as well, we were paid till Jan 2015, In the middle they told for some channel we need to pay extra money we really wanted that and we subscribed it, before few months all in sudden we got a call from ACT customer care and said today...

It is almost 15 days that i have received broadband connection. One of marketing executive Biresh promished me to give connection within 3 days . This almost 15 days that i am waiting for a connection to SRIGURU PRATHAM a Apartment near JCR layout of PANATHUR, Bangalore . Please install this new connection ASAP. Regards, Santosh...

HI team I have called many times to your customer care number and also send a message many times but no response. Is there someone who can help me with my issues or else I need to take other options. The service is really pathetic and there is no response Regards Rakesh [protected]...

Hi, This is Raveendra Reddy, Customer of beamtele having Acc. No.: 817352. I am not getting internet since 8 days. I called to customer care 5 times. Every time they are saying like they will resolve the issue. But i didn't get the internet upto now. If you are not able to resolve this issue, Kindly refund my amount as soon as possible. Thanks....

HI All, My A/C has been shifted sucessfully. in date of Nov 22(We confirm receipt of Rs.610 via CASH towards Beam A/c No 609492.) but your team gave connection after 1week (after paid cash) Nov28 2014 after 12PM but in bill it shown 22nov i called customer care care so many times regading this... but no use these crteated so many tickets and closed next with out any solution. my bill duedate 10 dec resolve the issues ASAP. i refered...

A total waste of time. Have a decency to pick up the phone and not to give only wrong promises to the customers. You guys want to sale a product in this manner? What is the term used in these scenarios? Ways to cheat a customer can be well understood from you. -- Thanks and regards Sunit Jain [protected]...

I applied for new broadband connection on 25th Nov 2014, even after 10 days no one bothered to call me, I don't no the status of the application now. Sales executive Name: Venkatesh EMP ID: 1464 Mobile number of sales executive: [protected]. when I tried calling your sales executive he is not picking the call, please explain me what is the status of it. When I called your customer care they don't have a clue of my application, I tried...

The beam Telecom are big cheats and big liars. They wantedly disconnects customers cable after calling them several times also they don't respond. They just say your problem will be solve in 2 hours but time never comes. Worst service provider....

Hi This is Santosh, My Act Fiberinet Account NO.474989 Today is the 7th Day still now my connection isnot resolved, every day I call the call centre and they assure me that it willbe done by end of the day. God know which End of the Day Funny part is My Friend as taken new connection on Monday (01-Dec-14)he stays next door to me. His connection is working and not mine. Before I had Hathway connection, if I had call him. They willcome...

I have received a call from ACT and informed that they have coverage in my area and they are able to provide connection with in 3-4 days. Very next day 27 Nov 2014, one representative came and collected all necessary fee (Installation and one month rent). There also said that connection in 4 days. Now its been one week, no one contacted to update about the status. When I called to customer care they are claiming that it will take another...

My name is jithendar Reddy I am a beam customer for the last six month two months back beam backup team installed a switch with a battery backup at my premises for which power supply is provided from my home. The beam people who installed switch said Rs 100/- will be deducted from my orginal bill towards power discount That is Rs 460-100=360 where as I received the bill of Rs 460 with out power deduction I raised complaint with ticket...