ACT Fibernet Complaints & Reviews

I have been facing issues with connectivity since last few days. I first raised ticket with the customer care (Ticket #[protected], to which they said, that the issue would be resolved in 24 hours. However, to my utter dismay, the ticket was closed without any action being taken on it. I again raised a ticket ( #[protected] and since then, despite calling them, n number of times and requesting them to escalate and prioritise the issue is unresolved. The technicians have not bothered to look into the issue and the customer care representatives are completely unaware on how to handle the problem. I am new customer, having got the connection just a week back. I chose Beam over Airtel, on hearing the good reviews about the connection and resolution to the problems. But one week into it, I am already regretting the decision to chose Beam.

Before applying for Act Internet I was using Metronet which was giving me 15 Mbps and 100GB and after FUP 1 Mbps and as Metro net doesn't have online payment and also their service guys are not that Professional( Metro Net Runs by Local Cable Operators) I choose to move to act, My Metronet expiry date 6 March so I called the Act sales guy on 3 March and he came on 4th of March and I told him the problem that My connection is going to expire in next two days and I need the connection ASAPso He told me that you will get the Connection in next two days or max by Sunday 8 March and took all the documents and asked me to do the Payment through online so I have done that so from that date I am calling him and he Is saying you will definitely get the Connection by Sunday and Today(Sunday) also when I called him that Please don't call me again and again sir You will get the connection but after 4O' Clock he is not receiving the call so I called the Area Manager and after hearing everything he told me that I will call you within 3o Minutes but after that I didn't get any call nor He is receiving my call So I called the Customer Care team and told them all the problem and asked for refund and the Unprofessional guy is shouting on me and told me that we still didn't get your documents so we can't give you the refund so I told him that If you didn't get the documents How I get the call from your customer care no(The same no on Which I called the customer care team) for Verification of the Documents then He told me that it is not updated and call me that and It will take 25 days for the refund so it is better You should wait 2-3 days more and get the connection, seriously I am frustrated with their service. Note: At some place they give the connection within 2 days and their speed and Up time is very good but their customer care team is very Unprofessional and their refund policy is very bad and also don't believe on their Sales Team

To whomever it may concern, ACT Id[protected] Name - Kiran Kempaiah This has been a RECURRING issue from past 5-6 months and is still not resolved. We run a business here and the connection goes ON & OFF everytime or there will be NO CONNECTION for hours together due to which our official hours are wasted till the technician comes and resolves it. Regardless of we requesting for the BOX to place it in on our building, your company has failed to satisfy the customer. If this is the way you guys respond to us then we will have to discontinue your service and opt for HATHWAY which is supposed to be really good. Even though we have opted for ANNUAL SUBSCRIPTION there is no importance given to our request whatsoever. If this issue is not taken seriously just discontinue your service and give us our cash back. Regards, Shobha Kiran [protected] [protected]

Account No. 870003 Company collected money without checking feasibility for new connection. After confirmation of non-feasibility (after 4 days), refund not effected. Company withheld public money unauthorisedly, immorally and illegally. Customers forced to spend their valuable time incur expenditures, face mental agony etc. to get their money back from the company. Several phone calls, personal visits to various offices/officers, mails to nodal officers/appellate authorities going in vain. Company giving least case for refund of public money on flimsy grounds quoting internal rules, procedures, cheque-signatory not available/out of station etc. further cheating the customer with phone calls. Postponing refund every time. “Collection of money from public at more than 100 Mbps speed and refund of public money at less than 0.0001 kbps.” Regards, Vishnu

in every network their will be advertising but we are facing a lot of problem by it if their is a normal advertising no problem but their very bad advertising showing on the screen where a families and students and women's are unable to scared to open by that u must understand the the advertising which we are getting so plz take thake tha action on it advertising must be like advertising which will b heplfull to the public beam(act) it is the big organisation so plz stop that type of advertising

Customer id-648000 usha kamboj has a beam connection. Generally the beam service is good but from the last two days my internet connection is not connecting. Kindly rectify the problem at the earliest. My address: H No 302 Velanki Complex Bandambavi Rail nagar Turkapally Secunderabad PIN-500010 phone no [protected].

Dear sir,
My act net id : 10906819
Name: p.sivateja
Without using the net. It crossed the 20 gb data. Now the speed is very slow. This happened in December also. And this is the second time in february. What is this. Who using my data. I am paying money.but someone else using it. In act portal it is showing more than 20 gb. And the speed is worst. Please take immediate action. And give my data according to my own plan. Waiting for your reply. I already call customer care.they said that "you use 6 gb only but it wrongly updated". And they gave helpdesk mail id.I sent many mails.but No reply. Pls provide my data. Waiting for your reply.
Thanking you.

I’m an ACT broadband user and was very disappointed when they have started to cheat customers either by creating a bad internet connectivity issues, incorrect speed or incorrect usage details. I faced latter this month and was surprised as I use a ACT Lighting with 40 Mbps speed and download limit up to 75 GB my billing plan starts on 01 of every month and I skipped the payment and paid it the next day and to my luck the Net was not working on 03rd Feb 2015. Contacted the Customer Care and they stated that they were unable to ping the junction box and will have a technician to look into the issue and will be sorted within 24 hrs. I have made it a point to log into the portal page and ensure to capture a screenshot every time to have a track of my usage. I was shocked to see that the Net speed had drastically dropped so I checked the usage and was astonished as it stated that I had crossed my 75 GB limit without having internet working at my house due to a technical problem from ACT.I wrote this matter to ACT helpdesk, Nodal Officer, Appellate but they failed to respond to my mail for almost 3 days. Post which I wrote the mail marking Mr. Sunder Raju and Mr. Balan Malladi only them I got a response from ACT team and they stated that due to some technical glitch the mails that I sent was not delivered in their mailbox.ACT team sent me a data report that deducts the usage of the internet from my account. They were few points that had a mismatch so I requested for a system generated details rather than an exported excel sheet. The data that was sent out to me had a list of observations from my end.1. MacAddress does not match with the router MacAddress. 2. Please explain me these lines listed below? For 0:59:42 minutes the I/P and O/P units is 0 whereas for just 0:00:02 secs there is data recorded. 3. If there is an automatic reset for an account every 24 hours then please explain what went wrong on this day. 4. I stay in a locality where there are frequent power cuts. I do not see any data that supports this. I do have call logs and ticket numbers that I have logged with BESCOM5. If the reset is every 24 hours why is there a reset after 12 hours? 6. My internet cable was damaged and I was not using the service. Please check my call log with customer care to see how many times I have called to report the issue on 03rd Feb at 1324 to state that net is not working7. I was not able to use the internet on 03rd and 10th Feb 2015 and logged a complaint with customer care and provided a TAT of 24 hrs. In that case how is there data for these day?- On 03rd Feb 2015: First instance, Manjunath (Field engineer)visited my place to get the issue and stated that there is an issue with the cables and fixed the same. - On 10th Feb 2015: The engineer who visited my place on 11th Feb 2015 replaced the optic fiber cable as the construction plot next door had cut off the cables8. On 5th Feb there was some issue in the Junction box itself and your representative had come to fix the issue. Please check your call log. Why is there data when internet was not working? (let me know if you need the call log and the engineers contact details) Before sending out these above points I spoke to the ACT team member who was assigned to provide me a solution. He started to scream at me and failed to listen to my observations only because I said that the “Data is incorrect and you are cheating your customers, so I would need a compensation”. He started to state that I’m trying to threaten him and he was not worried what observations I have made and will get back to me after his findings. I did mention that I will write these details on Facebook and would never want any other customers to be embittered.I’m waiting to receive a response from ACT Team, I’m very much sure to get all my contacts to avoid using their service as they have built their customer database they have started to cheat them.

I have paid Rs.1241/- (Rs.550 for installation charges & Rs.691 towards internet subscription charges) on 11.02.2015 Bill No.321893 dt.11.02.2015, Invoice No.596215. Till 17.02.2015, I have made complaints against non-connection and every time they were promised that within 24 hours the issue will be resolved. But no body bothered to update me the status and when they are finally going to give me connection. Today I have sent a mail serving final notice. It is not the question of money. It is more to do with responsibility. Now they are giving me information that the box in my area is full and they are making alternative arrangements. Why can't they check their capacity before going for new connections. One Krishna gave his mobile No.[protected] for any help. It is always out of coverage area.

Hi Sir, I have taken ACT Internet connection just 1 week before. In 1 week 2 times I registered complaint that unable to access Internet. Even though I called multiple times they are not responding.Due to no internet I m unable to work.

Hi Beam, I have taken a new connection for my office on 06/01/2015, at madhapur. Charges explained to me by beam representative are Rs 1122 for monthly rental Rs 500 for installation which total comes upto Rs1672 /- its not the question of Rs 28/- which i have overpaid. its about customer service and response by you people. i have paid the person Rs 1700 /- on asking for change he intimated me that it will be reflecting in the beam account. when checked SOA of beam as they mail every new customer it reflects Rs 1672/-. as soon as seen i have raised a complaint regarding the same after checking online to beam customer support ([protected]) in the 1st week of FEB 2015. Ticket was closed with out calling back and responding to the query. on calling back regarding closer of the ticket the received a very rude answer regarding payment. As i am here with billing discrepancy how can i pay the amount. after speaking to agent answer received was i did not pick the call and asked me to send the bill copy to [protected]@beamtele.co.in. which i have sent and requested the team not to suspend my account as its a issue from beams end with getting clarification on the complaint raised as it is used for business purpose which would severely effect. but still beam has suspended my account and i am unable to connect to the internet. Now when called to customer care they are only concerned about the payment which to be done by me rather they are least bothered about the money which i have over paid. dont you think this is called cheating and misconduct of trust. i have a receipt which was given by your representative. Receipt no: 244414. which was scanned and mailed to [protected]@beamtele.co.in and [protected]@beamtele.co.in. After raising complaint on 15/02/2015 regarding no action taken on the ticket raised and suspended account. Supervisor from your company promised to resolve the issue with in 24hr from raise of the complaint. after 24hr i did not receive any call from any of your teams regarding it. Again i have called on 16/02/2015 regarding the issue. promised to get a call back from the back end team by 2:30pm same day. now the status is its still investigating it will take another 24hrs. does beam telecom has a office any where in hyderabad where i can come my self and show the proof of the same and resolve my issue by myself. as termed by you that we are lying at our end. can some one look into it and resolve else we have to look for another option and escalate the same where ever it is possible. my account no and details. Account No: 853792 Name : PAVAN KUMAR T Address : DOOR#01 SR SAI ORCHID, VITTAL RAO NAGAR, HITECH CITY HTCY-4-HITCTY-VITLRNGR-220.49, Hitech City HYDERABAD, India, Home Phone: - Mobile: [protected] Alternate No:

This has happened multiple times before, and i'm starting to question the actual reliability of ACT fibernet. Having a slower internet connection all the time is better than having a faster connection sometimes. I called customer service & was told the problem would resolve at 6 pm during both consecutive days. In fact, everytime i called (even previous connection failures in the past), i was given the same answer; "It will be resolved at XXX time". Not to my surprise, i was brushed off. I think it's probably because you think there's no competition for faster internet. So all the complaints are treated akin to toenail clippings. I think you should stop overestimating the loyalty of your clients. You may not be affected by 1 less customer, but hey if there's 1 thing i can do, it's to vent my frustration to the social media & online forums, & maybe reduce your customer by 2. Or maybe more? Hugs & Kisses, Ex-unhappy client.

Sir, My Internet broadband connection was cut without prior notice. On Sunday(08/02/2015) night I had issue in connecting to Internet, I tried to call ACT customer care, but I got automated reply saying customer support is not available at that time. I registered a complaint with ACT next day ie on Monday(09/02/2015). I received a call from ACT representative on Tuesday(10/02/15) saying that the cable is crossing the power line and he has to transfer the issue to different department to rectify this. After this I don't get any response form ACT. I have done multiple calls to ACT customer care also visited ACT office in horamavu road, I got a multiple response 1) Cable is crossing power line, I have been using this connection for more than a year, I don't see any new power line laid around my place. 2) Switch is broken, there is not port for your connection 3) There is no permission to lay switch 4) There is no port for giving the connection 5) At ACT office, representative mention, it is the company policy not to lay cable crossing power line What ever is the reason, it should have informed and should have provided alternative solution before disconnection was made without my notice. Regards Santhosh Customer ID: 10502041 Location: Banswadi, Bangalore

I have made 10+ calls to customer care in the past 2 days, that internet is not working. Work is getting impacted because internet is down and asked the customer care to empathize the situation and treat it as emergency. No call back. No escalation. Very poor service.

HI team, I have raise a disconnection issue on 2nd of feb 2015 but still struggling to resolve with ACT technical team. And without resolving they are closing the request . Don't know to whom I need to contact . I have tried reaching to technical guy who says please don't reopen the issue as it has been already resolved. And ask not to call again on his number.

This is my house no: 13-2-910/a/2, raheempura, puranapool, Hyderabad 500006. Is not yet got the connection after booking the connection 4 days back My neighbours they have connection since from 2 years they booked name is s raj Kiran regsiter name as [protected]@gmail.com My name CHAVAN DHANRAJ is registered name My mobile no :[protected] Alternate no: [protected]

Hi, We are shifted my residence on 31st January 2015 as Flat No: 3-10-20/47/13, gokhale nagar, ramanthapur, Hyderabad 500013, on that requested connection shifting on 29.01.2015. the Beam Technicians are unable to provide connection till now.. Account Number is 707655 Userid is shravankumar.[protected]@yahoo.in Ticket No:15624100

You ACT Broadband service is really frustrating. From past two and half days we are calling to you customer care and explaining our issue of not getting Internet. Your people just do time pass by telling do this and do that and end up with not able to identify whit's the issue. You customer care number also charges us too much. We take Internet for doing office work at home and you guys don't understand the urgency of this. Bad service.

Hi, I'm Ashwin. I subscribed for ACT on 9th Jan 2015. My documents was accepted on 11th Jan. The payment was accepted on 12th Jan. I was supposed to get the connection within 10 days as per the SMS I received from ACT Team. After a few days, an ACT electrician installed a distribution box at my home and told me that the technical team will connect the cables to your workstation. The technical team never showed up. So, I registered an ACT request No [protected] on 16th Jan spoke to Prashanth from ACT who assured that this will be solved within 24 hrs. Surprisingly, I got a SMS that my broadband service has been activated and with it my username and password. Next day(17th Jan), I got a SMS that the ticket has been resolved, and to reopen the ticket, type "N" and send to [protected] which I sent.On 21st Jan(The Day I should have got the connection), I got the same SMS that the ticket has been resolved, and to reopen the ticket, which I sent on 22nd Jan. And again on 24th Jan with the same SMS.I had requested the ACT Team(Prashanth, Kiran, Chiranjeevi and Anand) on different occasions to provide me with an internet connection. So far, no one from the technical team has responded. Note: I'm using BSNL connection to write this review. The only update I get is that this issue will be resolved in 24 hrs and the periodic SMS to reopen the ticket. Today (1st Feb 2015) I got my first E-Bill to pay Rs.508 from Team Act. How nice of them to be so prompt in generating the Bill.FYI, I still haven't got my [censored]G internet connection yet ACT Team. This system is totally stupid!!! The ACT Team wants me to pay for the internet I haven't used at all? Any kid with a little bit of common sense can prevent this error from happening. What exactly is the Team doing?

Account ID : 755886 USER ID : hari.[protected]@gmail.com Contact No : [protected] We are shifted my residence on 22.12.2014 as Flat No: 101, Durga Ganesh Enclave, Plot No: 30, Santhoshi Matha Nagar Colony, Near Krishnaveni Talent School, Neredmet, Hyderabad-500056, on that requested connection shifting on 22.12.2014. the Beam Technicians are unable to provide connection . PLEASE REFUND AMOUNT IMMEDIATELY