ACT Fibernet Complaints & Reviews

Hi Team! I'm a prospective customer to you, not sure, if I may be one, or hop to other service provider any sooner, I Stay in Gauthamapuram, Ulsoor bangalore 56000. I first contacted your service team through your website, and one Mr.Umesh[protected] contacted me and visited to my residence, and stated to me that the server installed already in my area is full, and a new server has to be installed. I agreed to install it in my property and get me the free connection instead of monthly rental for the installation, which i understood from him as a standard company policy. Umesh confirmed me that, within next 3 days, (being the day he visited my home was Saturday) that the engineer would visit and install the Server, I followed with him for the next two weeks, he either did not respond to my calls, or said that he was on leave or that the line engineer would visit my the same evening. But Nothing Happened. Then, after about 2 weeks, he confirmed me that, he has installed the server in other lane (which i dont wonder why, when i had agreed to be installed in my place) and get me the connection after 3/4 days time as its the standard time frame for a server to be established and connection be up and running. I have been calling him since 2nd week of Oct'14 but even now, he has yet to get me the server installed/connection provided. I have high hopes on your data speed going by the review from friends and online, but if this is the service for a customer, who is yet to join your customer list, I wonder if all the positive reviews online are to be fake or biased. Looking forward for a revert from Management level on this and not just a regular reply from customer service. regards, Ishaq

Hi, I have issue for router configuration pending since Friday (21stNov 2014-6PM). All that is happening after calling up support is 24hrs limit and no response other than flooding up of inbox. The tickets are opened up and closed on their own, irrespective of issue being resolved. Called up around 14times and still having "24hrs" excuse on the roll. No senior authorities helped with the issue till date. To my surprise, the customer support asks us, "no call from technician yet"? Your technician had problem coming before 9AM and after 9PM during weekdays. We approached you over the weekend, so that there is no scope of escaping. This also led to our disappointment. Dear support team, it is your responsibility to send a technician or atleast provide us with the contact number so that we can save our money and time by calling them directly and not bothering ourselves by calling you, where there is no help available. Account Number is 822049

I applied for a connection with ACT Broadband in Sashthri Nagar, Adyar, Chennai. The salesperson was prompt to show up to collect the deposit amount and 1st month subscription of Rs 1622 on 13th Nov. My CAF No. is 23188. The salesperson Mr. Prabhakaran assured me that the service will be provided within 3 working days since they had feasibility and a Customer Switch (CX) that existed with 80 meters from my flat (it exists in the next building in fact). He said that it was a matter of just routing the cable from the switch to my house. The installation team came on the 14th and tried routing the wire from the neighbours building. They did not complete and gave me a stupid excuse that the neighbour is not letting them into the premises to route from the CX. LOL! And that was it. I never heard back from the installation team after that. So I called up customer service to ask for the reason for the delay and turnaround time. The first call was on Nov 16th. One Mr. Senthil assured me that someone would call me within the next 1 hour (Call Ref # [protected]). No one called. Two days later on Nov 18th, I called again. This time one Mr. Kumar assured me that some would call me within the next 1 hour (Call Ref # [protected]). I asked for the reason for the delay and he said not to worry. I guess it is a standard reply. No one called. On the 19th, I called again and was quite disappointed by the lack of customer involvement from ACT. I escalated the call to the floor supervisor Mr. Monish (Call Ref # [protected]). I expressed my dissatisfaction and asked him the reason for the delay, turnaround time and lack of response from ACT. He gave me reason which the technician gave me that the neighbour is not allowing them inside his premises. With no other solution offered and unwilling to wait without knowing a time line, I requested for termination of the connection and a refund of the fee paid. He assured that my account will be closed and money refunded. I was not convinced with his reply, and so wrote a quick email to ACT Helpdesk helpdesk.[protected]@acttv.in of the same and requested refund. There was no reply and follow up. Today I called up customer care and asked them the status of my request and was surprised when I was told that my connection request is still pending and will be followed up within the next 1 hour (Same standard reply). I escalated to the floor supervisor Mr. Monish again and he said he was wondering how to close the connection when it was not given in the first place. LOL !!! (Call Ref #[protected]. Now I am not even sure that I will get my refund back. When I go through other posts, I realize that the poor service reflects across the spectrum from installation, customer care and field service. Bottom line, I realized that it is futile to engage with an organization who is not established and matured yet. ACT Broadband – I would really appreciate if you can refund my money back, if there is any integrity left at all… or otherwise you can take this as my contribution to set your house in order... the least a customer can do for you.

Dear Sir/Mam, I saidu phani babu from ELURU, WESTGODAVARI, ANDHRAPRADESH., INDIA.pincode:534001 i had act broadband that was not working since this weak of tuesday(18/11/2014) and i had given the complaint to local office through customercare number i.e[protected], and they have to given complaint number also i.e [protected] but rightnow they are not correction the complaint...and i had call again and again bt dont answerd... thanking you sir/mam

Hi I am continuously had a problem with internet. Yesterday 19 Nov14 the Internet is completely down and saying the fibre cable is cut in surrounding areas but till today it was not resolved the [email protected] Am I am calling customer care guys (no is [protected]) but every one saying that it will be resolved by 2hr...but its 23 hrs to me with out resolution. Customer service is worst, I have called customer care 7 times, I didn't get solution till now. Our Account number is 676673 Nobody is telling the exact issue, they just forwarding issue to other technician, each customer executive telling the blah blah story and just putting hold and disconnecting the phone. I have asked the customer service people so many times that I want to speak to higher authorities they always tell that they are really busy and will arrange a call back and this never happens..I spoke with some of the beam Exec (Mahesh, Shyamala & Ragunath) and these guys are also use less.. with regards Maruthi.

prabir senapati <[protected]@gmail.com> Aug 6 to info I am an exsting customer of beam having a/c no-683481.my address is 37/B, vengal rao nagar.contact no-[protected].on 30 th july due high power fluctuation through internet cable, my laptop is totaly burnt.my lane cable and jack pin is totally damaged.so i registerd a complain have ticket no[protected].your executive also told me that your vengal rao nagar server also totally damaged.when i took my laptop for repairing they said me that your laptop burnt due to broadband lane power fluctuation.my laptop totally damaged and it is not going to repair.regarding this i already send a mail but no reply till now.so plz tell me who is responsible for this and what can i do?thnx prabir senapati <[protected]@gmail.com> Aug 6 to Nodalofficer Beam Telecom - Nodal Officer <[protected]@beamtele.com> Aug 6 to me Dear Subscriber, Thank you for contacting us, I sincerely apologize for the inconvenience caused on account of service. I am looking at your complaint personally and will ensure it is resolved without any further delay. Our team member will contact you shortly for an appointment and subsequent action. Thanks and Regards Nodal Team. prabir senapati <[protected]@gmail.com> AttachmentsAug 14 to Beam still i did not get any information regarding my laptop damage due to HIGH VOLTAGE THROUGH LANE CABLE.here i attached the service centre recipt copy.i am waiting for your reply .plz consider my problem and tell me again who is responsible for my laptop damage.hope you reply soon sir.once again thnx sir for your reply in previous mail. Attachments area Preview attachment img006.jpg Image img006.jpg prabir senapati <[protected]@gmail.com> AttachmentsAug 14 to Laba Attachments area Preview attachment img006.jpg Image img006.jpg prabir senapati <[protected]@gmail.com> Aug 22 to Beam hello sir, this is to infom you that i went to the lappy repair shop yesterday to get the estimated cost of my laptop damage.but they told me that all the parts like hard drive, motherboard, ram and all other parts are fully burned.they are not in repairble condition and even they told that if we purchase new parts it is also not working because my laptop is a dead box only.so kindly send your expert team to check my laptop and decide what is its estimated cost and reimburse me as soon as possible.thnx waiting for your reply. Beam Telecom - Nodal Officer <[protected]@beamtele.com> Aug 23 to me prabir senapati <[protected]@gmail.com> Sep 9 to Beam hello sir, 1 month passed.still i did not get any response from you except one mail.time is valuable for you as well as for me.hope you understand my problem.one successful company is always for his or her customers.as a consumer i want my problem to be solved.reply me as soon as possible.thnx PRABIR KUMAR SENAPATI. prabir senapati <[protected]@gmail.com> Sep 10 to Laba prabir senapati <[protected]@gmail.com> AttachmentsOct 20 to Beam Attachments area Preview attachment notice prabir.docx Word notice prabir.docx prabir senapati <[protected]@gmail.com> Attachments7:40 PM (36 minutes ago)

I gave several complaints four days ago to rectify the Internet problem. But there was no response from your company people. This has happened to me on several times. Consequently, I have decided to switch over to other Internet, which would provide better services.

Hi, My Beam Account NO. 751595 & Ticket No 14707514, Since 11th Nov 2014 the net is not working at Home. We have raised complaint with customer care since from 11th Nov everyday minimum 4 to 5 calls. No one says the correct issue and assures us that today we will send our service person to check. But end of the day no one turns up, again we call to customer care asking to rectify. We spoke to all the higher ups no use, at last during yesterday call to customer care, they mentioned the issue stating they need to fix the junction box, if your accepting to fix this box in my house the Internet will work for my connection and other 7 connections too. This is really nonsense, 5 days never said what was the problem and requesting to fix the junction box in my house. When we did not allow to fix the junction box, no response and confirm to call back. Till dated no one still attended the complaint and customer service is giving the reason. Kindly let the service person visit and fix the problem today.

this very bad customer paid cash after that beam person providing duplicate receipt instead of orginal recipt in hyderabad motinagar area and over all. this is duplication accounts and income tax angle this fraud and wrong procedure also. One more thing website name also not mentioned in the bill. this is also very dangerous thing they will get notice from Registrarar of the company (ROC) shortly.

The new Fibernet service is so unreliable that every other day I have to call up and file a complaint. Today 15-Nov-2014 when I noticed that the Fibernet connection (Koramangala, Bangalore) is not working I tried calling the customer service number. There was no response for 10 minutes and finally when a lady picked up she was eager to have the call disconnected quickly. Her claim was that there is a technical issue and the team is working on it. When I asked for registering a complaint she refused saying we don't accept complaints until the issue is fixed. This is ridiculous and totally unprofessional. Is there anyway I can file a case in consumer court? I am sure many people who is paying them for Fibernet service are cheated similarly.

I am consumer availing BEAM telecom services since last 3 years . since last 6 months I am finding deficiency in services and could not use it effectively . My customer ID no. is 103554 your service persons come on complain to customer care but problem remains same again . In customer care also there is effective response to my complaint hence I request you to send trained service officials who can eliminate the defect and understand actual problem of deficiency in regular use of BEAM telecom internet services. I have paid yearly premium towards the services but I am totally dissatisfied to the service being provided to me I hope that my complaint may be entertained and effective remedy may be provided at your earliest so that I may able to utilize the " BEAM TELECOM " internet services effectively without any interruption in future .And even we did not get our renewal gift so i want you to solve my problem as soon as possible .

Hi Team, This is a real real frustrating... Please check the below emails. How many times I should call you guys to solve this simple problem. I gave a cancel request on October 1st. And I got confirmation also. After that Beam Guys called me lot of times to take back the connection. So I took it again and it is re activated on October 26th or 27th. And I paid 691 Rs. Now beam took this amount for October and they generated 1050 for November along with shifting charges. I called lot of times to revise the bill. My simple question is why I need to pay for October 1 to 26th/27th ?? I am really really frustrated... calling again again again.. hearing same message again again, , Thanks & Regards Seshu ======================= Dear Subscriber, We have received a Repeat Call on the existing ticket. Ticket No : 14681936 Ticket Category :ACCT Sub Category : WRREQ Ticket Date :[protected]:00:00 We will expedite resolution Regards, Beam Telecom. ======================================= Dear Subscriber, We have received a Repeat Call on the existing ticket. Ticket No : 14681936 Ticket Category :ACCT Sub Category : WRREQ Ticket Date :[protected]:00:00 We will expedite resolution Regards, Beam Telecom. ================================== Dear Subscriber, We have received a Repeat Call on the existing ticket. Ticket No : 14681936 Ticket Category :ACCT Sub Category : WRREQ Ticket Date :[protected]:00:00 We will expedite resolution Regards, Beam Telecom. ======================================= Dear SHESHAGIRI RAO, This is an automatic email confirmation to inform you that your ticket number 14681936 has been registered. Account Number is 710328 Userid is [protected]@gmail.com Ticket details for your reference Ticket No:14681936 Ticket Description: wavier request Ticket Priority: Higher Ticket Status: Pending For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply [protected]@beamtele.com (always mention the ticket no: or account no for reference) Regards, Beam Telecom ============================== Dear Subscriber, We have received a Repeat Call on the existing ticket. Ticket No : 14606387 Ticket Category :COMP Sub Category : LNCC Ticket Date :[protected]:00:00 ================================ Dear Subscriber, We have received a Repeat Call on the existing ticket. Ticket No : 14578171 Ticket Category :ACCT Sub Category : PR146 Ticket Date :[protected]:00:00 ========================== Dear Subscriber, We have received a Repeat Call on the existing ticket. Ticket No : 14578171 Ticket Category :ACCT Sub Category : PR146 Ticket Date :[protected]:00:00 =========================== Dear Subscriber, We have received a Repeat Call on the existing ticket. Ticket No : 14606387 Ticket Category :COMP Sub Category : LNCC Ticket Date :[protected]:00:00 We will expedite resolution Regards, Beam Telecom. ========================== Dear Subscriber, We have received a Repeat Call on the existing ticket. Ticket No : 14606387 Ticket Category :COMP Sub Category : LNCC Ticket Date :[protected]:00:00 We will expedite resolution Regards, Beam Telecom. =============================== Dear SHESHAGIRI RAO, This is an automatic email confirmation to inform you that your ticket number 14606387 has been registered. Account Number is 710328 Userid is [protected]@gmail.com Ticket details for your reference Ticket No:14606387 Ticket Description: LNC no power cut Ticket Priority: Higher Ticket Status: Pending For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply [protected]@beamtele.com (always mention the ticket no: or account no for reference) Regards, Beam Telecom ============================= Dear Subscriber, We have received a Repeat Call on the existing ticket. Ticket No : 14578171 Ticket Category :ACCT Sub Category : PR146 Ticket Date :[protected]:00:00 We will expedite resolution Regards, Beam Telecom. ================================ Dear SHESHAGIRI RAO, This is an automatic email confirmation to inform you that your ticket number 14578312 has been registered. Account Number is 710328 Userid is [protected]@gmail.com Ticket details for your reference Ticket No:14578312 Ticket Description: router configuration ================================= Dear SHESHAGIRI RAO, This is an automatic email confirmation to inform you that your ticket number 14578142 has been registered. Account Number is 710328 Userid is [protected]@gmail.com Ticket details for your reference Ticket No:14578142 Ticket Description: page cannot be displayed ========================== Dear SHESHAGIRI RAO, This is an automatic email confirmation to inform you that your ticket number 14578171 has been registered. Account Number is 710328 Userid is [protected]@gmail.com Ticket details for your reference Ticket No:14578171 Ticket Description: BILL CLARIFICATION... Ticket Priority: Higher Ticket Status: Pending For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply [protected]@beamtele.com (always mention the ticket no: or account no for reference) Regards, Beam Telecom ================================ Dear SHESHAGIRI RAO, This is an automatic email confirmation to inform you that your ticket number 14545389 has been registered. Account Number is 710328 Userid is [protected]@gmail.com Ticket details for your reference Ticket No:14545389 Ticket Description: SHIFTING Ticket Priority: Higher Ticket Status: Pending For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply [protected]@beamtele.com (always mention the ticket no: or account no for reference) Regards, Beam Telecom ============================== Dear SHESHAGIRI RAO, This is an automatic email confirmation to inform you that your ticket number 14534951 has been registered. Account Number is 710328 Userid is [protected]@gmail.com Ticket details for your reference Ticket No:14534951 Ticket Description: change [protected] Ticket Priority: Higher Ticket Status: Pending For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply [protected]@beamtele.com (always mention the ticket no: or account no for reference) Regards, Beam Telecom ========================= Dear Subscriber, Greeting from Beam Telecom, We confirm receipt of Rs.691 via CASH towards Beam A/c No 710328. We are available to serve you so in case of any queries, please feel free to contact at our customer care on 66272727 or write to us [protected]@beamtele.com we will expedite. Thank you for choosing Beam Telecom. We wish you Happy Surfing. Regards, Beam Telecom. ===================== Dear SHESHAGIRI RAO, This is an automatic email confirmation to inform you that your ticket number 14508978 has been registered. Account Number is 710328 Userid is [protected]@gmail.com Ticket details for your reference Ticket No:14508978 Ticket Description: within branch Ticket Priority: Higher Ticket Status: Pending For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply [protected]@beamtele.com (always mention the ticket no: or account no for reference) Regards, Beam Telecom [protected] Forwarded message[protected] From: <[protected]@in.beamtele.com> Date: Thu, Oct 2, 2014 at 11:31 AM Subject: HOLD EMAIL To: [protected]@gmail.com Dear Subscriber, Your account is kept on hold due to SERVICE ISSUE - DELAYED RESOLUTION BEAM TELECOM.

I have paid money of Rs.2747 for a new connection on 1st november 2014. Connection is not made till now and executive (emp id : 1806) is not picking the call from the last 100 times i tried. Please resolve this with all due respect...

i am having a act cnection i have shifted my house to a apartment i gave request to shift my conection to my new location but company is telling that there no phsibility where as there are more than 35 conections are present in the same building please do the needful and oblige

Really i feel very sorry for getting ACT Connection. Earlier i was with BSNL with 8Mbps speed which was more satisfactory and customer service was very good in Velachery- Chennai. Just got to know about 20Mbps speed from ACT and got their connection 3 weeks back. But 2 days back, the internet connection went off and i had made around 20-25 calls, still no action. The customer service is very very poor, and including the manager make just false promised that interconnection will be soon restored. My apartment is opposite to velachery-perungudi railway station in park avenue street. Please take the action immediately if you really a professional service provider.

I have requested to refund the payment made before one and half month . I had called 'n' no.of times. Every time executives used to say that your problem will be resolved with in 24 hours, but nothing yet resolved from 45days ..I became impatient. Simply raising the tickets with different ticket Numbers. I also approached Beam Support Team but no use. Just got a call before 2 weeks and came to know that money sent through courier.Till now I received nothing but just lot of emails regarding the raised tickets. Please don't test customers Patience. Kindly request you to return my money soon. I am attaching the ticket Numbers and all the details. Ticket Number: 14202549

I have made a request for shifting of connection on 31st and nothing has been done yet. I have calling everyday only to receive shoddy treatment by their staff. Till now nobody has come for shifting of the connection. this is the ticket i logged with them - Ticket No : 14553206 on 31st. Moreover they have generated the bill for this month and I havent been using the connection since 1st of this month. I make around 6-7 calls everyday but none of the time any suprevisor por any manager is available to talk and address the issue.

Dear Executive, i have raised a ticket on 15-10-14 to shift my connection.But there is no progress this issue. I used to call your customer care daily since 2odays and speaking to your floor supervisors regularly for about 30 min. Each time i am getting apologies and false commitments, but not putting efforts to solve my ticket. I found that, your people are making dummy calls and closing the tickets, keeping the main issue unresolved. I have been vexed with your response towards my compliant. Unfortunately you are taking 1 month to solve a simple issue, which is very disappointing. Even if i express my anger towards them, they are remaining like buffalo's and continuing their recklessness. Hope you understood the situation. With best regards Praveen Kumar Narva [protected]

I am Raghavachary, mobile no:[protected]. In 6months plan of beam, my account activated on 19th september 2014, will complete on 19th march 2014. I have already paid total money for 6months plan, but now iam getting messages from beam regarding due amount Rs.986. Regarding this i have talk to customercare person, they said if i pay Rs.986 my account plan will be extended to 9th may 2014, but i dont want to extend plan to 9th may.Please maintain the existing plan.

I was a loyal customer of Airtel but after shifting to Kasavanhalli had to opt for ACT out of compulsion. We made pull payment to ACT last week and they promised they will send someone soon but i havent heard a word from them. ACT Customer care staff is the most ill behaved staff I have seen.no proper response even after asking for status for a couple of times. I made several calls, everytime i heard " we will fix it soon " but that soon hasnt happened yet. I am so utterly disappointed by their pathetic service. I rate ACT 1/10 on customer satisfaction. I hope some one from ACT will reach out to me soon !!