ACT Fibernet Complaints & Reviews

I have been using the ACT broadband connection from 2012 at my residence. For the last 6 months I am having frequent internet disconnection. Repeated complaints have been registered and no permanent resolution to the issue have been given so far. Each time the customer care promises a permanent resolution but it's not been done so far. Myself and my wife own a business and we work from home. Internet connectivity is crucial for our work as it involves responding to customer emails, making payments online to suppliers and a lot of web based services.. The internet disconnection has caused a lot of damages in terms of losing prospective customers due to delay in sending the information and facing the fury of vendors in making delayed payment.apart from the above it has caused a lot of stress and agony.. Repeated calls to customer care have also not been successful. List of Complaints Made to ACT AM-ACTGRP 15/10/14 4:11 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 17/10/14 7:53 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 02/11/14 2:26 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 05/11/14 8:20 AM Dear Customer, your Request [protected] will be attended by 06-Nov-2014 08:19.T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 06/11/14 6:54 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 28/11/14 6:42 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 29/11/14 4:50 PM Dear Customer, your Request [protected] will be attended by 30-Nov-2014 16:34.T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 07/12/14 9:34 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 11/12/14 8:58 AM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 11/12/14 10:52 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 15/12/14 7:26 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 30/12/14 5:15 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected]

Hi Sir, I am a customer of beam telecom having Account No : 817352. My connection has been disconnected since one month. I asked for refund the remaining amount. They said that the money will refund in the form of check. But, I didn't get the check till now. Please check and send my refund amount as soon as possible. Thank You.

Hi, I have been a ACT customer for more than 2.5 years now. We were probably the first ones to get a connection in our area. Hence ACT had to install a box on the rooftop of our house. This box required an electric connection. Now several houses in our surroundings are connected through this box. We were offered a rental payment of 50.00 per month which would be discounted in our bill In the last two years or so I never bothered to check the invoice. Recently, I was surprised to see there was not a single rental payment since the beginning. This amount should sum up to over 1500 till date. When I called the customer care, they promptly agreed to pay the amount in the form of discount in my next bill. The money I have lost in last two years had some value. Frankly, I don't want just the discount. I want ACT to compensate me this value lost over time, unethical behaviour. As a compensation I demand, 3 months of free internet connection of my current plan. OR as an alternative, refund all the penalty charges that you imposed and give it to me in writing you will not penalize me in the future for any delay in payments!!! Whenever I have failed to make payment on time, ACT charges me 150 as penalty. Why not have a penalty for your company for being so cheap and unethical How unethical can you people get? I have been trying to reach Mr. Manikantan, the floor manager from past 10 days. He somehow just doesn't come online. He sure knows the art of dodging my phone call. There is no resolution whatsoever. I will not hesitate to take this complaint on public forum and if necessary will explore my legal options. You people cannot take your customers for granted!! For your reference: Customer id: 10389074 Registered no.: [protected] Ashish [protected]

My name is Faiz Mohideen. My user name is 10901092. Recently i have referred my friend for Act broadband through my Act homepage and the same has been booked and installed successfully on[protected]Friday) with user name 11059266 for which i am eligible for referral benefits from ACT. My benefit was also confirmed by ACT team on December 16 2014 via email "Dear Customer, Thank you for writing to us. We are happy to inform that you are eligible for referral discount and by this week you will be receiving the Buffet Lunch offer." Till today no buffet coupons were sent to me. i nearly sent 4 to 6 mails concerning the same, apparently there was no response from ACT team. Kindly look in to the same and provide the benefit like promised. My contact No. [protected]

Dear ACT Broadband, Please provide the bandwidth I am paying for. The 60GB limit gets over in the portal usage page before I use it. When the portal was showing 32 GB and I asked for a detailed usage, your tech support could show only 13 GB. Where is my remaining 19 GB?. Why are you doing this every month? Why you removed the detailed bandwidth usage from the portal page? I know the reason now. I regret that I opted for your service. People, beware of this!

This is the worst internet service provider I have seen here is the case there will be no service due to bad maintenance or many number of reasons. There will be disruption or no service every month and for the past 3 months there are around 5 disruptions for me and when ever we get a service disruption we will call the customer care they will register a complaint and will say complaint will be resolved in 24 hrs irrespective of resolution of the complaint around 17-18 hrs you will get and message that problem is resolved and the complaint is closed and today for the 5th time in the span of 3 months my service is stopped . And my present complaint ticket number is 15161504 and as per my past experiences I may get at least 2 new complaint numbers before the complaint is resolved and the time span is unknown. MY account no is 783264

Hi, I am a customer of beam telecom having Account No : 817352. Customer care people said that they will refund my amount as they were not able to resolve my internet issue. I called to customer care so many times, their response is not good. Please refund my remaining amount as soon as possible. Thank You.

We have been given with a digital TV connection from ACT, we were subscribed to broadband as well, due to pathetic service has been provided by them we discontinued that, now they are repeating the same for TV as well, we were paid till Jan 2015, In the middle they told for some channel we need to pay extra money we really wanted that and we subscribed it, before few months all in sudden we got a call from ACT customer care and said today evening the service will stop, they have charged the money from the advance which we paid, we have asked them to come nd collect the money and tired of calling customer care!! Just wanted to update that the service is pathetic and please dont go to them.it simply sucks

It is almost 15 days that i have received broadband connection. One of marketing executive Biresh promished me to give connection within 3 days . This almost 15 days that i am waiting for a connection to SRIGURU PRATHAM a Apartment near JCR layout of PANATHUR, Bangalore . Please install this new connection ASAP. Regards, Santosh

HI team I have called many times to your customer care number and also send a message many times but no response. Is there someone who can help me with my issues or else I need to take other options. The service is really pathetic and there is no response Regards Rakesh [protected]

Hi, This is Raveendra Reddy, Customer of beamtele having Acc. No.: 817352. I am not getting internet since 8 days. I called to customer care 5 times. Every time they are saying like they will resolve the issue. But i didn't get the internet upto now. If you are not able to resolve this issue, Kindly refund my amount as soon as possible. Thanks.

HI All, My A/C has been shifted sucessfully. in date of Nov 22(We confirm receipt of Rs.610 via CASH towards Beam A/c No 609492.) but your team gave connection after 1week (after paid cash) Nov28 2014 after 12PM but in bill it shown 22nov i called customer care care so many times regading this... but no use these crteated so many tickets and closed next with out any solution. my bill duedate 10 dec resolve the issues ASAP. i refered so many connections in hyderabad(SR nagar and kukatpally area) my ticket details.. Ticket No:15035028 Ticket No:14974772 Ticket No:14948275 We have received a Repeat Call on the existing ticket. Ticket No : 14840092 like this i called morethan 20 times to customer care after 22nov2014 chececk my account.or call me alter native mob([protected]) plz resolve the issue ASAP... Regads, Seenivas

A total waste of time. Have a decency to pick up the phone and not to give only wrong promises to the customers. You guys want to sale a product in this manner? What is the term used in these scenarios? Ways to cheat a customer can be well understood from you. -- Thanks and regards Sunit Jain [protected]

I applied for new broadband connection on 25th Nov 2014, even after 10 days no one bothered to call me, I don't no the status of the application now. Sales executive Name: Venkatesh EMP ID: 1464 Mobile number of sales executive: [protected]. when I tried calling your sales executive he is not picking the call, please explain me what is the status of it. When I called your customer care they don't have a clue of my application, I tried calling your customer care more than 10 times, everyone gave me some excuses. Last time I spoke to one of your customer care executive "chandrasekar", he gave me one request number 1861152, he also told I will get call after 30 minutes, but did not get call. I also spoke to one installation Engineer, he asked me to call after 15 minutes, I tried calling him several times, he keeps disconnecting my call, his mobile number is [protected].

The beam Telecom are big cheats and big liars. They wantedly disconnects customers cable after calling them several times also they don't respond. They just say your problem will be solve in 2 hours but time never comes. Worst service provider.

Hi This is Santosh, My Act Fiberinet Account NO.474989 Today is the 7th Day still now my connection isnot resolved, every day I call the call centre and they assure me that it willbe done by end of the day. God know which End of the Day Funny part is My Friend as taken new connection on Monday (01-Dec-14)he stays next door to me. His connection is working and not mine. Before I had Hathway connection, if I had call him. They willcome within one hour and complete the job. I feel the Hathway was really Goodand customer support was excellent Thanks Santosh Mob; [protected]

I have received a call from ACT and informed that they have coverage in my area and they are able to provide connection with in 3-4 days. Very next day 27 Nov 2014, one representative came and collected all necessary fee (Installation and one month rent). There also said that connection in 4 days. Now its been one week, no one contacted to update about the status. When I called to customer care they are claiming that it will take another one week and no one from customer service claimed that they will give connection in 3-4 days. I have paid all amount in advance as per their commitment. Very bad experience. Still they are not sure when they can give connection for me. I don't have a option to get refund. ACT is cheating customers with false commitment and very pathetic experience with customer care executive also. They are unable to provide a solution, and was arguing with me. Dear ACT team, if you are unable to fulfill commitment don't commit. I would like to know my status of connection.

My name is jithendar Reddy I am a beam customer for the last six month two months back beam backup team installed a switch with a battery backup at my premises for which power supply is provided from my home. The beam people who installed switch said Rs 100/- will be deducted from my orginal bill towards power discount That is Rs 460-100=360 where as I received the bill of Rs 460 with out power deduction I raised complaint with ticket number 14624253 on Nov 5th.An escalation of complaint was done on Nov 10 when I called them. Another escalation was done on the same day evening when I called them, and ultimately they closed the ticket without resolving the issue I request beam people to resolve my issue and settle my bill amount beam account no l752167 registered mobile[protected]

I have had beam cable for more than 12 years, recently I have started having issues with beam last month it took 1 week to solve the issue ...after I had to call them every 2 hrs and being put on hold for 15 - 30mins avg. From past 3 days I am facing the same issue and no one is concerned about the problem . I am sorry to write this but beam cable Hyderabad has become a worst service provider. Horrible serive ..technicians never available... Floor supervisors are hopeless as they don't know what's the problem nor they can contact a technician... What's the use of them!!!...I am aware that its not just me there are lot of people facing this problem ...I will soon change my internet provider ...and beam cable is going down to the grave because of worthless employee sitting in a building in cooperate style doing nothing to solve an issue ...

I had a very bad experience with Beam customer care, Hyderabad. I have raised a ticket during weekend and they call me when I am at office during the busy hours, by chance if I haven't answered the call they just send you a message asking your ticked has been closed which is an unexpected reply from the customer care. This has continuously been repeated for 4-5 times and they argue you with regards of we not answering the call. Worst experience with Beam customer care services and would not suggest to any software employee.