| Address: Bangalore, Karnataka |
I have been using the ACT broadband connection from 2012 at my residence. For the last 6 months I am having frequent internet disconnection. Repeated complaints have been registered and no permanent resolution to the issue have been given so far. Each time the customer care promises a permanent resolution but it's not been done so far.
Myself and my wife own a business and we work from home. Internet connectivity is crucial for our work as it involves responding to customer emails, making payments online to suppliers and a lot of web based services.. The internet disconnection has caused a lot of damages in terms of losing prospective customers due to delay in sending the information and facing the fury of vendors in making delayed payment.apart from the above it has caused a lot of stress and agony.. Repeated calls to customer care have also not been successful.
List of Complaints Made to ACT
AM-ACTGRP 15/10/14 4:11 PM
Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected]
AM-ACTGRP 17/10/14 7:53 PM
Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected]
AM-ACTGRP 02/11/14 2:26 PM
Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected]
AM-ACTGRP 05/11/14 8:20 AM
Dear Customer, your Request [protected] will be attended by 06-Nov-2014 08:19.T&C apply, Team ACT, Helpline [protected]
AM-ACTGRP 06/11/14 6:54 PM
Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected]
AM-ACTGRP 28/11/14 6:42 PM
Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected]
AM-ACTGRP 29/11/14 4:50 PM
Dear Customer, your Request [protected] will be attended by 30-Nov-2014 16:34.T&C apply, Team ACT, Helpline [protected]
AM-ACTGRP 07/12/14 9:34 PM
Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected]
AM-ACTGRP 11/12/14 8:58 AM
Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected]
AM-ACTGRP 11/12/14 10:52 PM
Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected]
AM-ACTGRP 15/12/14 7:26 PM
Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected]
AM-ACTGRP 30/12/14 5:15 PM
Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected]
Aug 14, 2020
Complaint marked as Resolved customer support has been notified about the posted complaint.
When I called around 20-30 times to the customer care and consulted the beam office once. The followoing things were ( in sequence)
1) No power discount will be provided for the past.
2) Can provide power discount for max 6 months ( @Rs50/month)
3) Can provide power discount for max 1 year ( @Rs50/month)
4) Can provide power discount for 1 year (@Rs75/month)
5) Can provide power discount for 2 years (@100/month) but Rs1800 through cheque and the remaining can be adjusted in the next payment ( that will be in April 2015)
6) All the above things are through phone, I have asked for the written mail for the above details, then they told that email cannot be given as there is no access for that...and then there is no response.
First of all, I need the complete refund of electricity charges from the day one of installation of box in my premises.(@min of Rs100/month )
The complaint tickets raised are all closed without resolved.
I need complete justice on it ( the loss I had on this with interest, the time I wasted on this, the mention tension, )
All including the complete loss is far more than the actual money the beam telecom has to pay.
I request the consumer forum to take this up and provide me the justice.
Thanks,
Ramakrishna
[protected]@yahoo.com