ACT Fibernet Complaints & Reviews

It is almost 15 days that i have received broadband connection. One of marketing executive Biresh promished me to give connection within 3 days . This almost 15 days that i am waiting for a connection to SRIGURU PRATHAM a Apartment near JCR layout of PANATHUR, Bangalore . Please install this new connection ASAP. Regards, Santosh

HI team I have called many times to your customer care number and also send a message many times but no response. Is there someone who can help me with my issues or else I need to take other options. The service is really pathetic and there is no response Regards Rakesh [protected]

Hi, This is Raveendra Reddy, Customer of beamtele having Acc. No.: 817352. I am not getting internet since 8 days. I called to customer care 5 times. Every time they are saying like they will resolve the issue. But i didn't get the internet upto now. If you are not able to resolve this issue, Kindly refund my amount as soon as possible. Thanks.

HI All, My A/C has been shifted sucessfully. in date of Nov 22(We confirm receipt of Rs.610 via CASH towards Beam A/c No 609492.) but your team gave connection after 1week (after paid cash) Nov28 2014 after 12PM but in bill it shown 22nov i called customer care care so many times regading this... but no use these crteated so many tickets and closed next with out any solution. my bill duedate 10 dec resolve the issues ASAP. i refered so many connections in hyderabad(SR nagar and kukatpally area) my ticket details.. Ticket No:15035028 Ticket No:14974772 Ticket No:14948275 We have received a Repeat Call on the existing ticket. Ticket No : 14840092 like this i called morethan 20 times to customer care after 22nov2014 chececk my account.or call me alter native mob([protected]) plz resolve the issue ASAP... Regads, Seenivas

A total waste of time. Have a decency to pick up the phone and not to give only wrong promises to the customers. You guys want to sale a product in this manner? What is the term used in these scenarios? Ways to cheat a customer can be well understood from you. -- Thanks and regards Sunit Jain [protected]

I applied for new broadband connection on 25th Nov 2014, even after 10 days no one bothered to call me, I don't no the status of the application now. Sales executive Name: Venkatesh EMP ID: 1464 Mobile number of sales executive: [protected]. when I tried calling your sales executive he is not picking the call, please explain me what is the status of it. When I called your customer care they don't have a clue of my application, I tried calling your customer care more than 10 times, everyone gave me some excuses. Last time I spoke to one of your customer care executive "chandrasekar", he gave me one request number 1861152, he also told I will get call after 30 minutes, but did not get call. I also spoke to one installation Engineer, he asked me to call after 15 minutes, I tried calling him several times, he keeps disconnecting my call, his mobile number is [protected].

The beam Telecom are big cheats and big liars. They wantedly disconnects customers cable after calling them several times also they don't respond. They just say your problem will be solve in 2 hours but time never comes. Worst service provider.

Hi This is Santosh, My Act Fiberinet Account NO.474989 Today is the 7th Day still now my connection isnot resolved, every day I call the call centre and they assure me that it willbe done by end of the day. God know which End of the Day Funny part is My Friend as taken new connection on Monday (01-Dec-14)he stays next door to me. His connection is working and not mine. Before I had Hathway connection, if I had call him. They willcome within one hour and complete the job. I feel the Hathway was really Goodand customer support was excellent Thanks Santosh Mob; [protected]

I have received a call from ACT and informed that they have coverage in my area and they are able to provide connection with in 3-4 days. Very next day 27 Nov 2014, one representative came and collected all necessary fee (Installation and one month rent). There also said that connection in 4 days. Now its been one week, no one contacted to update about the status. When I called to customer care they are claiming that it will take another one week and no one from customer service claimed that they will give connection in 3-4 days. I have paid all amount in advance as per their commitment. Very bad experience. Still they are not sure when they can give connection for me. I don't have a option to get refund. ACT is cheating customers with false commitment and very pathetic experience with customer care executive also. They are unable to provide a solution, and was arguing with me. Dear ACT team, if you are unable to fulfill commitment don't commit. I would like to know my status of connection.

My name is jithendar Reddy I am a beam customer for the last six month two months back beam backup team installed a switch with a battery backup at my premises for which power supply is provided from my home. The beam people who installed switch said Rs 100/- will be deducted from my orginal bill towards power discount That is Rs 460-100=360 where as I received the bill of Rs 460 with out power deduction I raised complaint with ticket number 14624253 on Nov 5th.An escalation of complaint was done on Nov 10 when I called them. Another escalation was done on the same day evening when I called them, and ultimately they closed the ticket without resolving the issue I request beam people to resolve my issue and settle my bill amount beam account no l752167 registered mobile[protected]

I have had beam cable for more than 12 years, recently I have started having issues with beam last month it took 1 week to solve the issue ...after I had to call them every 2 hrs and being put on hold for 15 - 30mins avg. From past 3 days I am facing the same issue and no one is concerned about the problem . I am sorry to write this but beam cable Hyderabad has become a worst service provider. Horrible serive ..technicians never available... Floor supervisors are hopeless as they don't know what's the problem nor they can contact a technician... What's the use of them!!!...I am aware that its not just me there are lot of people facing this problem ...I will soon change my internet provider ...and beam cable is going down to the grave because of worthless employee sitting in a building in cooperate style doing nothing to solve an issue ...

I had a very bad experience with Beam customer care, Hyderabad. I have raised a ticket during weekend and they call me when I am at office during the busy hours, by chance if I haven't answered the call they just send you a message asking your ticked has been closed which is an unexpected reply from the customer care. This has continuously been repeated for 4-5 times and they argue you with regards of we not answering the call. Worst experience with Beam customer care services and would not suggest to any software employee.

Hi Team! I'm a prospective customer to you, not sure, if I may be one, or hop to other service provider any sooner, I Stay in Gauthamapuram, Ulsoor bangalore 56000. I first contacted your service team through your website, and one Mr.Umesh[protected] contacted me and visited to my residence, and stated to me that the server installed already in my area is full, and a new server has to be installed. I agreed to install it in my property and get me the free connection instead of monthly rental for the installation, which i understood from him as a standard company policy. Umesh confirmed me that, within next 3 days, (being the day he visited my home was Saturday) that the engineer would visit and install the Server, I followed with him for the next two weeks, he either did not respond to my calls, or said that he was on leave or that the line engineer would visit my the same evening. But Nothing Happened. Then, after about 2 weeks, he confirmed me that, he has installed the server in other lane (which i dont wonder why, when i had agreed to be installed in my place) and get me the connection after 3/4 days time as its the standard time frame for a server to be established and connection be up and running. I have been calling him since 2nd week of Oct'14 but even now, he has yet to get me the server installed/connection provided. I have high hopes on your data speed going by the review from friends and online, but if this is the service for a customer, who is yet to join your customer list, I wonder if all the positive reviews online are to be fake or biased. Looking forward for a revert from Management level on this and not just a regular reply from customer service. regards, Ishaq

Hi, I have issue for router configuration pending since Friday (21stNov 2014-6PM). All that is happening after calling up support is 24hrs limit and no response other than flooding up of inbox. The tickets are opened up and closed on their own, irrespective of issue being resolved. Called up around 14times and still having "24hrs" excuse on the roll. No senior authorities helped with the issue till date. To my surprise, the customer support asks us, "no call from technician yet"? Your technician had problem coming before 9AM and after 9PM during weekdays. We approached you over the weekend, so that there is no scope of escaping. This also led to our disappointment. Dear support team, it is your responsibility to send a technician or atleast provide us with the contact number so that we can save our money and time by calling them directly and not bothering ourselves by calling you, where there is no help available. Account Number is 822049

I applied for a connection with ACT Broadband in Sashthri Nagar, Adyar, Chennai. The salesperson was prompt to show up to collect the deposit amount and 1st month subscription of Rs 1622 on 13th Nov. My CAF No. is 23188. The salesperson Mr. Prabhakaran assured me that the service will be provided within 3 working days since they had feasibility and a Customer Switch (CX) that existed with 80 meters from my flat (it exists in the next building in fact). He said that it was a matter of just routing the cable from the switch to my house. The installation team came on the 14th and tried routing the wire from the neighbours building. They did not complete and gave me a stupid excuse that the neighbour is not letting them into the premises to route from the CX. LOL! And that was it. I never heard back from the installation team after that. So I called up customer service to ask for the reason for the delay and turnaround time. The first call was on Nov 16th. One Mr. Senthil assured me that someone would call me within the next 1 hour (Call Ref # [protected]). No one called. Two days later on Nov 18th, I called again. This time one Mr. Kumar assured me that some would call me within the next 1 hour (Call Ref # [protected]). I asked for the reason for the delay and he said not to worry. I guess it is a standard reply. No one called. On the 19th, I called again and was quite disappointed by the lack of customer involvement from ACT. I escalated the call to the floor supervisor Mr. Monish (Call Ref # [protected]). I expressed my dissatisfaction and asked him the reason for the delay, turnaround time and lack of response from ACT. He gave me reason which the technician gave me that the neighbour is not allowing them inside his premises. With no other solution offered and unwilling to wait without knowing a time line, I requested for termination of the connection and a refund of the fee paid. He assured that my account will be closed and money refunded. I was not convinced with his reply, and so wrote a quick email to ACT Helpdesk helpdesk.[protected]@acttv.in of the same and requested refund. There was no reply and follow up. Today I called up customer care and asked them the status of my request and was surprised when I was told that my connection request is still pending and will be followed up within the next 1 hour (Same standard reply). I escalated to the floor supervisor Mr. Monish again and he said he was wondering how to close the connection when it was not given in the first place. LOL !!! (Call Ref #[protected]. Now I am not even sure that I will get my refund back. When I go through other posts, I realize that the poor service reflects across the spectrum from installation, customer care and field service. Bottom line, I realized that it is futile to engage with an organization who is not established and matured yet. ACT Broadband – I would really appreciate if you can refund my money back, if there is any integrity left at all… or otherwise you can take this as my contribution to set your house in order... the least a customer can do for you.

Dear Sir/Mam, I saidu phani babu from ELURU, WESTGODAVARI, ANDHRAPRADESH., INDIA.pincode:534001 i had act broadband that was not working since this weak of tuesday(18/11/2014) and i had given the complaint to local office through customercare number i.e[protected], and they have to given complaint number also i.e [protected] but rightnow they are not correction the complaint...and i had call again and again bt dont answerd... thanking you sir/mam

Hi I am continuously had a problem with internet. Yesterday 19 Nov14 the Internet is completely down and saying the fibre cable is cut in surrounding areas but till today it was not resolved the [email protected] Am I am calling customer care guys (no is [protected]) but every one saying that it will be resolved by 2hr...but its 23 hrs to me with out resolution. Customer service is worst, I have called customer care 7 times, I didn't get solution till now. Our Account number is 676673 Nobody is telling the exact issue, they just forwarding issue to other technician, each customer executive telling the blah blah story and just putting hold and disconnecting the phone. I have asked the customer service people so many times that I want to speak to higher authorities they always tell that they are really busy and will arrange a call back and this never happens..I spoke with some of the beam Exec (Mahesh, Shyamala & Ragunath) and these guys are also use less.. with regards Maruthi.

prabir senapati <[protected]@gmail.com> Aug 6 to info I am an exsting customer of beam having a/c no-683481.my address is 37/B, vengal rao nagar.contact no-[protected].on 30 th july due high power fluctuation through internet cable, my laptop is totaly burnt.my lane cable and jack pin is totally damaged.so i registerd a complain have ticket no[protected].your executive also told me that your vengal rao nagar server also totally damaged.when i took my laptop for repairing they said me that your laptop burnt due to broadband lane power fluctuation.my laptop totally damaged and it is not going to repair.regarding this i already send a mail but no reply till now.so plz tell me who is responsible for this and what can i do?thnx prabir senapati <[protected]@gmail.com> Aug 6 to Nodalofficer Beam Telecom - Nodal Officer <[protected]@beamtele.com> Aug 6 to me Dear Subscriber, Thank you for contacting us, I sincerely apologize for the inconvenience caused on account of service. I am looking at your complaint personally and will ensure it is resolved without any further delay. Our team member will contact you shortly for an appointment and subsequent action. Thanks and Regards Nodal Team. prabir senapati <[protected]@gmail.com> AttachmentsAug 14 to Beam still i did not get any information regarding my laptop damage due to HIGH VOLTAGE THROUGH LANE CABLE.here i attached the service centre recipt copy.i am waiting for your reply .plz consider my problem and tell me again who is responsible for my laptop damage.hope you reply soon sir.once again thnx sir for your reply in previous mail. Attachments area Preview attachment img006.jpg Image img006.jpg prabir senapati <[protected]@gmail.com> AttachmentsAug 14 to Laba Attachments area Preview attachment img006.jpg Image img006.jpg prabir senapati <[protected]@gmail.com> Aug 22 to Beam hello sir, this is to infom you that i went to the lappy repair shop yesterday to get the estimated cost of my laptop damage.but they told me that all the parts like hard drive, motherboard, ram and all other parts are fully burned.they are not in repairble condition and even they told that if we purchase new parts it is also not working because my laptop is a dead box only.so kindly send your expert team to check my laptop and decide what is its estimated cost and reimburse me as soon as possible.thnx waiting for your reply. Beam Telecom - Nodal Officer <[protected]@beamtele.com> Aug 23 to me prabir senapati <[protected]@gmail.com> Sep 9 to Beam hello sir, 1 month passed.still i did not get any response from you except one mail.time is valuable for you as well as for me.hope you understand my problem.one successful company is always for his or her customers.as a consumer i want my problem to be solved.reply me as soon as possible.thnx PRABIR KUMAR SENAPATI. prabir senapati <[protected]@gmail.com> Sep 10 to Laba prabir senapati <[protected]@gmail.com> AttachmentsOct 20 to Beam Attachments area Preview attachment notice prabir.docx Word notice prabir.docx prabir senapati <[protected]@gmail.com> Attachments7:40 PM (36 minutes ago)

I gave several complaints four days ago to rectify the Internet problem. But there was no response from your company people. This has happened to me on several times. Consequently, I have decided to switch over to other Internet, which would provide better services.

Hi, My Beam Account NO. 751595 & Ticket No 14707514, Since 11th Nov 2014 the net is not working at Home. We have raised complaint with customer care since from 11th Nov everyday minimum 4 to 5 calls. No one says the correct issue and assures us that today we will send our service person to check. But end of the day no one turns up, again we call to customer care asking to rectify. We spoke to all the higher ups no use, at last during yesterday call to customer care, they mentioned the issue stating they need to fix the junction box, if your accepting to fix this box in my house the Internet will work for my connection and other 7 connections too. This is really nonsense, 5 days never said what was the problem and requesting to fix the junction box in my house. When we did not allow to fix the junction box, no response and confirm to call back. Till dated no one still attended the complaint and customer service is giving the reason. Kindly let the service person visit and fix the problem today.