ACT Fibernet Complaints & Reviews

I am Raghavachary, mobile no:[protected]. In 6months plan of beam, my account activated on 19th september 2014, will complete on 19th march 2014. I have already paid total money for 6months plan, but now iam getting messages from beam regarding due amount Rs.986. Regarding this i have talk to customercare person, they said if i pay Rs.986 my account plan will be extended to 9th may 2014, but i dont want to extend plan to 9th may.Please maintain...

I was a loyal customer of Airtel but after shifting to Kasavanhalli had to opt for ACT out of compulsion. We made pull payment to ACT last week and they promised they will send someone soon but i havent heard a word from them. ACT Customer care staff is the most ill behaved staff I have seen.no proper response even after asking for status for a couple of times. I made several calls, everytime i heard " we will fix it soon " but that soon...

Dear Sir/Madam, This is really disgusting on your side as i have been dragging my off top connect to customer care for re-shifting of my address . But not a single call is being received from your end . You boast of serving in Sunday but I tried around 12-15 times & every time each customer care assure me of resolving the issue . But still not a single person have given me a call . If you don't know how to provide services, then...

WTH, No 1 is responding from customer care nor the Area Technician. I logged complaint on battery back issue for 3 times since less then a 2 weeks. Don't understand whether service provider think that they are providing service for FREE FREE FREE. My complaint number is 14590397. If you people cant provide service properly better to close your Business. Really ridiculous. I asked customer care executive to request for the call from...

I am a customer of Beam Telecom, I stopped using that service and I requested for refund on 29th Sept, 2014. Still No response from their end. I used to call every 10 days they are saying that we will be back with in 24 Hours. But still no response. Kindly help me in this regard. Account Number: 749482 Ticket number: 14119974 Reference Ticket No:14119974...

Act team is very much interested in contacting mutiple time to ask for future month payment but when it comes to providing the service for which customer has already made the payment.Intenet connection is not established even after paying money for 24hrs...

This has been my worst experience while dealing with any service and a learning experience never to pay money before You get a confirmation of a service. One Ram chandra called me from ACT broadband and asked me to pay 1700 for one months advance and was actually forcing me to pay 6 months advance of 6500 RS. its been over 15 days now, neither is Ram picking my calls nor is the customer care responding. they are a bunch of chaets please...

Dear Team, I have requested for WiFi router and Battery backup issue on 9th Ocotober.14. Raised 16 tickets with customer care of Beam. Till now router is not given. Is this the way they serve the customers.? Please consider this on high prioirty and resolve at the earliest.. Ramakanth K...

COMPLAINT FROM CUSTOMER ID 734523THERE IS NO INTERNET SERVICE FOR A MONTH TO DATE AND THE INTERNET HAS NOT BEEN SORTED OUT. I HAVE SPOKEN TO SEVERAL PEOPLE AND SEVERAL COMPLAINTS LODGED TO ACT OFFICE WITH SEVERAL COMPLAINT NUMBERS, IT WAS ALL TREATED AS A JOKE, EVEN SPOKEN AND WRITTEN MAILS TO NAMED REPRESENTATIVES INCLUDING YOUR CUSTOMER RELATION MANAGERS, MR .; XXXXXXXXXXXXAND HE PUT ME TO ONE AND MR xxxxxxxxxx.THEY FOUND THE...

Hi, Made a complaint previously for connectivity issues. I was advised if I face further disconnections to place a complaint at [protected]@beamtele.com, which I did taking screen images. I wanted to speak to Mr.Mehboob who knows well my problems and said specifically to call me back but 3 days have passed and there is no response. Please call. My name is Syed Salahuddin Ahmed. My contact no: +91 [protected]...

I had subscribed for 1 year because the service was so bad i cancelled the service 1 month back. 2nd month in progress still dint receive my balance money back. i have communicated with them several time no toll free number who's will pay for my mobile bills i'm very much fed up of their service regarding the same. can someone guide me to get my money back....

I had applied for this connection on 9th Oct. Sales person promised It will be done within in 5 days of time. After 5 days I called up customer care and they promised It will take 7 days then slowly they started telling 2 weeks then 18 days still I have not received. Sales person Name Damodar Reddy contact no : [protected] who stop responding my calls after I paid the amount. Technical person by name Anil, contact no [protected] who...

I am using ACT Broadband. Today for some reason I felt slow speed. I logged in to check the speed and I was shocked to seed that my connection was reduced to 512 kbps. Then I wanted to cross check whether I hav crossed the FUP limits. To my surprise in act portal I was not getting any usage details but a blank page. On complaining the same to customer care the one of executive started advising me for clearing the cookies and disconnect from...

Hi, I made a call to beam fiber customer care atleast 6 times stating that the wire of the internet connection has come out from the main connection at the wire pole but there is no response till now from the Beam team for this simple issue. I have all my office work pending because of this issue but they don't provide proper service.Because of this poor customer service whole of my business is getting destroyed. How will the clients wait...

I have not been having connectivity and informed the customer care almost 8 times but they only make false promises and The problem is still not solved nor have I got any calls from customer care. Very poor service from them. Hopefully making this complaint might turn around something ......

Atria Convergence Technologies (ACT) Subject: Bad Management process & False Timelines Hello Sir, The sales personnel of ACT was very friendly & prompt in his job. His cordial behaviour influenced me to take up ACT broadband/fibernet connection at the earliest. I filled up the required forms & handed over the necessary on 18/Oct. I received the confirmation of documents received by the company on evening of 19/Oct....

Initially speed and FUP limit was very good, Last month they announced to increase the speed and usage limit. But Usage limit crossing very soon. I went to out of station for 5Days.While moving consumed unit was 20.3 GB after coming back when I checked the consumption rate is 38.8 GB. I made the complaint regarding this but still didn't get reply. They will provide only 20GB instead of 50GB....

IAM MOHAN KRISHNA KATTA UUSER OF BEAMTELE COMMUNICATION SERVICES FOR PAST 2 MONTHS AND MY ACCOUBNT NO IS 783264 .ON 20 OCTOBER MY SERVICE SUDDENLEY STOPPED AND I CALLED TO THE COUSTUMER SERVICE CENTER AND MADE A COMPLAINT ON IT AND FROM PAST 5 I HAVE BEEN CALLING DAILY 2 TIMES A DAY AND THEY ARE TELLING WE ARE SORRY FOR THE INCONVINENCE AND YOUR PROBLEM WILL BE RESOLVED IN 24 HRS BUT THERE WAS NO SERVICE MEN AT MY DOOR . " THIS IS BY FAR...

Hi Team, I have raised a tickets more than 10 from last one month onwards with BEAM Telecom to provide Power Back up / Battery back up facility . But no response from BEAM support engineer team. Ticket will be closing after raise 24 hours automatically with out any intimate. If we call BEAM support Team[protected], Simply they will response as we will resolve this issue with in 24 hours. But really they are not taking care from the...

My ticket No is #14451499. My Internet is not working for past 2 days . I have complained to CC, Escalation Team and mailed to nodal office also highlighting that even after commitment from the CC and Escalation teams the issue still has not been resolved. To add on to this, CC and Escalation team kept lying that the issue would be resolved by yesterday. Why cant they just admit that they are incompetent to resolve the issue in 24 hours as...