ACT Fibernet Complaints & Reviews

Hi ,

I lost the Internet connection 4 days back and i complained the same thing with beam telecom they said as they will be fixing the issue in 24 hours as there SLA with the customer is 24 hrs but till now they did not attended the complaint and after daily repetition of calls also they are not attending the complaint...

There has been lot of confusion with the installation we had ordered for 50 Mbps and
we were given 15 Mbps ... Act people now say that the FUP qouta is over and the internet
is dead slow now.

ACT has been horrible in dealing customers and they keep handling the phone one and other .
It has been a very very horrible experience ....

I bought ACT setup box, as per government rules to watch tv.
cable provider (Golden net) charged Rs: 1500 and installed a month ago.
Now i am not able to see any channels, as i get error on screen saying that " you are not subscribed to this channel"
None of the channel works apart from DD & Suvarna.
When i contact cable operator he says the contract has been closed for ACT(Seriously dont know what...

sir I have purchased the new router from beam telecom for wifi connection at my home with life time warranty. The wifi is working but in router the land ports are not working, because of that I am unable to use my desktops. when I have complaint them to change the router or repair it from day one, they are telling by tomorrow it will be done, but till now they haven't change it. from last 45 days am making complaints but no use....

I have a ACT broadband connection and the line is faulty for the past 1 week. Even after 20 calls to their customer care[protected], they give lame duck excuses but don't send their technicians to resolve the issues. Even now the issue is not resolved. I'm tired of calling them. Please take strict action on them....

Beam telecom is not sending the SOA payment confirmation PDF's when payment is made through online ,as soon as the bill is payed.I have payed the bill of month may on 8thmay 2013.I dint yet recieved the SOA pdf. Please make sure that to not repeat this again and again.
A/c No 387380. Please issue the SOApdf for the this account number.
Or atleast mention the time period for issuing the bill....

BEAM Telecom has stopped sending statement of account over emails from April 2013 onward. I had raised a request for sending my April 2013 SOA on Thursday, 16th May but my ticket was closed without it being resolved. I had to raise the ticket again and again and in total six times so far, and they have sent me SOAs for March and May and not for April, the one i asked for....

I am th victim of BEAM tele .No I lost my interent connection 14 days back ..When i called customer care the naswer is always 'will resolve in 24 hours. '.Shold I have to wait for life time .Rubbish and worst sercvie provider .Friends be aware please dont go this internet connecetion any time in your life even they say they will give you free life time ...Definatly you will think about sucide after you get experience .
br...

This is to bring to your kind notice that i am Niladri Sekhar Dutta from West Bengal staying in a rented house in Seshadripuram & working as an executive in ITC Windsor Hotel. I am a customer of ACT Broadband (Customer id: 10386683 / mobile reg. no. [protected]) from last 1 year i have been using act broadband but from last week this company is being harassing me like anything. As i was out of town to attend my father’s funeral i had...

I am staying in Shantinagar and took ACT 2 month before and just in 2 month I placed almost 15 complainted to ACT that internet is going off.

Every time it took almost 1-2 days to solve the problems, and it was horrible to stay in queue for ACT customer care number for almost 5-10 min and then the person so called customer care will talk to you, who even dont know what problem you are facing.

even this time...

Subscriber date : 4/04/2013.
Amount: 1398/- Rs.
Tickete No.: 1679824

After waiting for a two week for the installation I decided not to take a connection. I requested for the cancellation. I called many time to my sales person Parsanna mobile no. [protected] but he kept saying he would come and return the money. Thereafter, after a two week he stop receiving my calles. When I visited their office could not meet...

Purchased Act 15mbps boradband after being carried away by their superfast connection ads all over the city. In less than a month i have raised more than ten complaints for dissconnection. From past three days the connection is totally dead and the technicians are totally giving lame reasons like the power failure has casued the router(at their office) to fail and next day they say the optic fibure has snapped bla bla...
Fed up wtih...

Dear Sir,

I have been availing beam services from quite some time. And from last two months I we are not getting Internet, when we called the customer care they always say that complaint would be worked on and resolution would be provided.

Internet is not working from March 1st week, and the guys from billing department came to my home for collection of bill amount and I told them that please give me service...

Hi,

My Beam Broadband Account Number is 513800.

Address: Plot no.17,Flat no.201,Engineers colony,Chintalkunta,Near LB Nagar.

After complaining,that my account is not updated,there is no payment details in my account,they raised a ticket.After one day I received sms,that Ticket No:8364156 is resolved. But nothing is updated in my portal account.Still there is no payment details.

I...

I raised thee complaint(ticket No:8311915) on 30the April 2013 regarding shifting connection in Beam Customer Care. They told that for shifting connection it will take 48hrs i agreed withe them and they processed my ticket.After 48hrs I didnt get any response from their side whenever i calling thee customer care they always singing thee same song as withe in 24hrs or 48hrs. Now till today i didnt get any response from their side in between...

I took a act tv connection 20 days before.. After one week, the setup box is restarting for every 1 minute.. I called the customer care and they gave a reference number. Every day i called to the customer care they are telling that the ticket raised by you is closed by some one.. and providing the new one.. Its continuing for the past 10 days.. (not yet resolved) Very very worst service.. Please go for some other connection. - from Nagavara...

I am a subsciber of beam telecom 15 Mbps plan at gandhi nagar, Hyderabad. i have lost internet connectivity 3 days ago i,e on 24th april 2013. i have complained immediately and the next day, though the complaint was not solved, i got a message that it was solved. i immediately placed another complaint. on 26th April an executive of beam telecom came to my home and identified that cable was cut at my area and promised me that the issue will...

My name is VINAY

I am a customer of BEAM CABLE internet for more than 5 years for my house connection and 3 year for my Office.

Many times i have logged a complain but not once the complaint has been resolved without yelling or calling 100 of times or even asking them to disconnect my connection and give me back my money (because i pay yearly)

On 24th april, due to weather my internet connection...

I paid 6 months advance for installation of Beam broadband connection, amounting to more than 9K INR. That was 7 days ago. After multiple calls over the last week I'm yet to hear from the technician. Every time I call I get an assurance that I will receive a call back in 2 hours and a resolution in 24 hours. My ticket number with the company is 8158704....

TRANSACTION FALURE
recharge unsuccessful

hi,
i am vijay.i recharged my MTNL mobile prepaid number : [protected] for rs. 35 0n April 10Th from BEAM TETLECOME.They deducted amount from my account but i got The message as recharge unsuccessful due to some technical problem.Now 7 days all-ready passed.So please do some help to get my money refund & credited to my account earlier.


Pay. Confirmation...