ACT Fibernet Complaints & Reviews

complain no:[protected] of act today afternoon around 1 pm checked usage it was 15.73 but my plan on act is 20gb 2mbps speed downloadable today when i tried use the speed s come down to 256kbps when i asked the customer care ppl they are saying technician ppl will cal up in 4hrs but i kept on trying still they saying they cal up after 4hrs theyare doing same from 2months and along

This is my second complaint here in less than 3 weeks. So all would be able to understand my mental agony and agitation I am going through. I dont have my internet working for more than a week. First complaint was raised on 26th of March which was closed on 27th without the issue being fixed. Subsequently raised 2 other tickets on 28th and 29th but still deprived of a resolution for me. From 21st of Feb until today I have been without the internet connection for 28 days. I also find that its really difficult to get a resolution from these bloody cust service team. We can try our luck with the nodal officers. But its hard as hell to get through to them as they are always busy. Folks, please think twice before you take the ACT BROADBAND internet as the service they provide to the customers is really sub standard.

I spoke to the customer service in hyderabad with floor manager (Murali) technician (John) there are asking money for providing connection at our kattedan office. When i said i will pay by the company norms there are saying that if i pay 2000 rupees they will provide me the connection. This is horrible that being a company there are asking bribe.

Hi I am Dattu K S S, using Beam Telecom Private Limited (Hyderabad) Internet services since 2 years. They have requested me that they will connect a Box which contains back up battery to my electricity main in June 2013. They said that I will get Rs.50 towards power discount in the bill. I have accepted for that. From next month onwards i.e. July onwards my electricity consumption went high because of their box. I have given more than 100 complaints to them, In August 2013 got a call from their customer service team stating i will be getting Rs.100 towards power discount from September'13 onwards. Till date the power discount of Rs. 100 is not reflecting in the bill. I am tired of giving complaints to them. I want help from consumer forum. My contact number is [protected].

I have been ACT broadband customer for quite some time now. I have been happy with the services, though there have been some glitches here and there but those were the times that even if the net is down for 2 to 3 days, it did not matter. Since, day before y'day (23-Mar-2014) we started to experience slowness though we have yet not consumed the entire GB that is allotted for our plan (around 40GB is the maximum download limit), we thought we will complain but waited for a day. Then, y'day (24-Mar-2014) since 4pm net connection was erratic and after some time we could not connect to the net, so we waited for some more time and around 6:30pm we called up the customer care; as I had an important webinar arranged at 8:00pm (and I had to get everything prepared and ready before it) and we could not expect this issue at this point in time. I did not know what to do, but thought after explaining the situation the customer care will do something about this issue. We did tell them we have an important call at 8:00pm and it is important for us to have net connection; as webinars on datacard is very bad. But, they never even bothered to that specifics we provided. Casually says within 24 hours this problem will be solved. We have seen this kind of behavior when you place a call in the evenings, they are least bothered. It sounded more like you like it or not, we are not going to do anything today. [We managed webinar with other alternatives. But, ACT guys attitude really disgusted me]. ACT promises for 24X7 internet without any issue, but that is broken. I understand there are downtimes, but the downtimes should lessen and not increase. Atleast have the courtesy to see what is the urgency and how can you look at it at the earliest; rather than being reluctant. And the next day, usually by morning the issue gets fixed and we thought some technician would come to fix this issue. Alas! no one. Also, today I had to take care of my kid so had to do a Work-From-Home. There is no net connection; I was really furiated at this point in time; I call up the customer care to know what is happening and the lady says she will take this on priority and I will get a technician's call immediately. But, none called. After 2 hours again I called up and some senior guy picks up the call and I just asked him to provide an escalation number to have this fixed as I need to do my work, I cannot wait and I am not sure what the issue was and neither has any one bothered to inform us about the status - we are clueless; Have they started to look at this issue? What is happening? Totally clueless. Then, he puts me on hold after about 2 to 3 minutes he says he has coordinated with the technician and now immediately they will look into this and then he says that the fiber cable has been cut (not sure if this is the right reason, I have my own doubts as the signal strength here is full, I can see the IP Address, this usually happens when there is connectivity but the service provider on their servers have put the connection on-hold; may be this is not true always and i would like to believe so - in this case as well) and it would take another day to fix and tomorrow by 4pm this will be fixed. I then asked him, who would compensate for the loss of the day. Why was this not communicated to us when we have registered a complaint earlier? Why is it only when a customer calls, ACT tries to find out the status of the issue? Really surprising. These sequence of events has led make me think that there is some other issue and thus making some excuse to just extend the fix. This call ends here. Again, after some time I called up to get the escalation number so as to discuss with some person who is higher up, who would be more sensible, responsible and let us know the exact reasons, status and help us understand. But, this guy again puts me on-hold and later says that his manager would call me in one hours time. Now, it is more than 4 hours and I have not received any call. This is the limit.

We register a complaint about the network connectivity issue to act rather than attending the call and resolving the issue they are closing the call with out resolving or confirming from the end user.below is the complaint number which was opened recursively [protected]/[protected]

I have raised a ticket regarding connectivity issue on 13/03/2014 11:00 afternoon beam tech support had came and examined and said cable is to be replaced. he said it will be replaced on 15/03/2014. if i call the customer service they are telling that it will be solved din 24 hours every time i call them. I have called more than 25 times but they are saying that "your complaint has given high priority" but no one turn's up to solve the problem.

This is to bring to your notice my dissatisfaction with the service provided to me by your Broadband team. To give you a heads up of the issue, I had recently changed my residence and requested to transfer my connection. To my surprise, i get a call the next day from the field team asking my why i want to change the box as there was a box installed on the house where I was staying earlier. After 2 days, I was told that the first ticket is closed as it was raised wrongly ( Wasnt my mistake though). I called back and raised another ticket and I had got a call last Thursday from one of the field technicians asking for the new address rental agreement. I had asked him to get back to me on Friday(28/02/2014). After all these days, I get a call from Chetan from the customer care today mentioning that my connection is disconnected and closing this ticket. He said, he got an information saying I wanted to discontinue the services and hence disconnecting my connection which I had never told. I am unable to figure out, whats the level of support you are offering to your customers. Its more than 19 days since I called in first time regarding the transfer of my connection and I still do not have it transferred it yet. On top of all this, you are keen on disconnecting my connection also as mentioned in this email also. Would appreciate if somebody could look into this issue and get it sorted ASAP, if nobody from ACT is willing to get this fixed by tomorrow, please let me know so that I could go back to my earlier service provider Airtel Broadband which I was using for almost 5 yrs.

The beam whose service I have been using for almost 3 years use to pay monthly payment in advance I use to be regular in payment of my dues even I had regular cutouts of service in every months but suddenly they where forcing me to give electricity
The box was not in my area or i was not giving any electricity for last 3ye

This month feb 10th they discounted my service saying that they don't have box permission for current and till alternate arrangements are made they will keep by account blocked or in no service area
I personal met "Raj" a senior employee in beam network at krishnanagar Hyderabad office, as per his saying he wont give me service or wont refund the remaining amount as due
I personally said if you cant give service it is the beam network has to refund the advance of rs 600/- and last month advance payment of 1200 which I made as my billing date is 10th of every month these people never responded all my call complaints in the beam call center as no technical team approached or was said they cant provide me service
As there same service is been given all through the area and also in my own flat and these people has ignored me by saying I need to give them electricity to their box then only they will provide me service for this reason I am fed up with their service sudden stop of service also resulted in loose of par time business that I have been doing at home online for their negligence and unpaid interest
Even they are not giving us last month advance and rental paid to beam as well their service I hope that if this could make their department know that only my connection was barred for not giving service for sake of electricity from my home This is one way of humiliation and torture for using their service for long time they have show me

Hi I have requested to transfer my connection from Rajajinagar 5th Block to 3rd block, also I told them in 3rd them in 3rd block also you have service so dont make delay's stating that feasibility & all, they said within 2-3 days you will get connection. Also executive came on 23rd Feb to collect documents & amount 300/- (transfer charge), I said if you take long time I dont want this connection, then he said in 2-3 days you will get it. Later when I called customer care they are saying every day tomorrow, this happened till - 2rd March 2014, I have escalated it, within 2 hrs I need to get call from ACT team, no 1 called, next day 3rd March I said no 1 called, he transfer the call to Naresh, he told sorry for delay I will make it for you, within 2 days you will get connection, then again after 2 days i.e today i.e 5th March, when I called they are again saying we need 4 more days, so I have requested for disconnection. Such False statement people (team ) should not have public interaction work. I need Internet for my official work, during US timing, I cannot sit in office for just because of Internet so I had taken connection, but because of these guys I am suffering a lot, I am not getting where to go & get Internet connection else sit whole night in office. I hope some will definitely take some actions against these people. Regards, Vinod.

I had applied for transfer of ACT broadband connection from Bangalore, Babusapalya to Koramangala on Feb 8th. The customer service person said i will get a call within a week after checking if the connectivity is available in my location. But I didn't receive any call and when i called them back, they said connectivity is available and i will receive a call to receive the documents. But even this time I didn't get any update for a week and I called the customer care back and got the Executive's contact number. I called him and submitted the documents and paid Rs.300 to him on Feb 19th. I didn't get any update after that and I called them back on Feb 25th and didn't get any proper response from them and promised that I will get an update the next day. But still didn't get any response. I called the customer care lot of times for this transfer and i'm really disappointed with their service. My customer id[protected].

Hi,

I had taken ACT broadband connection on 5th by paying one month advance along with the initial fee and I got the connection on 18th. No initiation was taken from the ACT team to give the connection and I followed with several teams to get the connection. Then it was hardly worked for 2 days and the connection gone.

I immediately raised a service request i.e. on 20th but till date 26th they haven't solved it..Every time I call to customer support they simply say that are following up and they will solve it.

I completely frustrated after following up with them for 7 days and wanted to share with you guys.

When I ask them to cancel my services they simply say that they want their customers to be retained and they don't want any customers to go away.

Just for one day internet connection I paid 1735 and ended up with angry and frustration. I have been following up with the customer support but no use till the movement...

I strongly say that ACT service is completely disgusting and frustrating..

Do anyone wait for an internet connection a month by paying 1735 (one month plan rate and installation charges) in advance...

I strongly discourage their services...

The so called best Internet service provider ACT in Bangalore Claims 24X7 Internet connectivity. My Internet stopped working since 23rd Feb, 2014 7.35 PM evening. When I called the customer relationship officer they assigned the case to the area manager. I have called them numerous times. every time they come with different reasons. One engineer tells it is the problem with junction box, some tell its a prob with the optical fibre. I do not understand if they are able to track the issue then why the problem persists. And this is not the first time I am facing this. every month there will be certain downtime for them. This time it just got into my nerves. They do not call on time if a call back req is raised. Escalation desk is the worst, They come with some imaginary reasons. Dealing with this people is absolutely frustrating. Yesterday They promised the issue will be resolved by 1st half today (25th Feb 2014). Now they are telling it will take till end of the day. Then why I am paying them. I have crucial project running. already I ma on a huge loss. Lost two clients. What consumer forum says about this? My customer ID with ACT: 10653110 Name: Dibyendu Kumar Paul

completely dissatisfied with beam cable 1. I had applied for beam 4 Mbps connection on 20th dec 2013 and line got activated on 22nd dec 2013 2. however the same day I faced issues with streaming and buffering was slow for a 4 Mbps line (I did not face this even in a 2 Mbps connection). 3. I had complained on 23 rd dec and got only calls from your customer care and technician saying they have resolved the issue. But that was not the case at all. 4. Again I called up customer care and registered complaints as they were getting closed without any action from beam telecom. 5. I was annoyed and also escalated by using SMS option but no response. 6. Finally I decided to disconnect the account and registered a request 7. Even this was put as connection on hold without my knowledge. I had said that I do not want the connection. Pls refund my entire deposit 3700+ Kindly take this matter at the earliest. Regards Sundeep

ACT is the worst service provider in the market. They keep on changing the tariff, payment mode(from Post Paid to Pre-paid) etc and the connection will go down most of the time. I would never ever recommend ACT to any of my friends & colleagues coz they have tarnished their image by providing the worst service to customer. I took a post paid connection a year back and the tarrif was 590 INR per month @ 2MBPS. For some reason they...

Hi, Acc No:412315 I had got ACT bb connection after paying Rs 2000 as security deposit, as told by marketing guy Mr Manjunath. Just after 3 days i started getting issues due to slow speed and connectivity...I had paid 2 months rental in advance, but just after a week I am asked to make payment again!!! What the heck?? I tried making payment online, but due to technical errors from ACT BB end, I was not able to make the payment. I have raised 22 complaint in a week asking to rectify the same...ACT bb never bothered... Since i was facing severe issue with connectivity and slow speed, i decided to cancel the connection...Again i made payment of Rs 1200 to clear all outstanding dues...But ACT bb didnt issue any acknowledgement for the same. They charged Rs 100 extra for collecting cheque...I paid and thought of getting rid of this crap!!! I made payment in Dec 2013, while i cancelled connection in Nov 2013... But ACT bb still keeps harassing me for payment... my bill has gone as high as 966, i am not sure how??? ACT bb is harassing me for payment while they refuse to pay my deposit adjusting due amount!!! ACT bb is shameful ISP provider, cheap and irritating cust care, Cheaters and liers as part of management!!! I need justice as to why no action can be initiated and why harassment cant stop!!! It should be "Useless Connectivity @ HIGH COST" ACT is total waste of money and time! ACT IS HARASSMENT AT HIGH COST.U R HARASSed @ HIGH sPEEDS!

Sir / Madam, this regarding my application for a new internet connection from the beam-fibre network.The details of which i am giving below. Name : [censored]al Pande Receipt # 65075 (as provided to me) My registered Phone # [protected] My e-mail Id :[censored]al.pande.[protected]@gmail.com Address: H.No:[protected]/A/e, near Rly.bridge, Tilak Nagar, Hyderabad(a.p)-500044 i applied for a new internet connection on 6th Jan 2014, under the condition that it must come from front side of my residence.After repeatedly confirming about the same, i completed the formalities of filling the application form with a payment of Rs.3702/- (under the plan of 4Mbps) on the same day. But the concerned technical team visited my residence, expressing their inablity to give the connection from front side of my residence.Only thing they informed me that the connection can be given from back side of my residence(which i informed them that that is not required for ).In such a case i maid a complaint to the toll-free number as well as nodal officer and asked to give me a connection as i required or return my application amount ( of Rs.3702/- ) After making the complaints repeatedly to their toll-free no.(5-6 times atleast), even e-mailed the complaint to the concerned nodal officer, i got a reply that my case was being looked into personally by nodal officer.Now roughly 23 days are over.Still no one has contacted me, nor i received any refund of my amount. hoping to get a favourable reply from you soon, Mrs.[censored]al Pande (Hyderabad)-AP

My account Num:659180, paid amount for six months. on Jan 09 2014, two weeks past no response from customer care nor nodal officer.

actions were very lazy,
Complained to nodal officer & appellate authority, but no action.

NOdal Officer /appellate authority/customer care dont have any information why this installation is getting late ...

customer care service is worst, they answer only two words apology & will solve in 24 hours, apart that they dont give any information.team members who are coming and going to my house, these team members have no communication to each other.

One person came and had set up a box in basement . he said some one will be coming for cabling.
Cabling person came after one day, he gave wiring and went off saying some other person will come for giving connection.

That some other person havent turned up .I dont know how many days this person willl take time?

Getting an positive feedback i have opted BEAMTELE for six months.

WORST, HORRIBLE BROADBAND SERVICE In THE CITY

DONT EVER RECOMMEND BEAMTELE FOR ANYONE.

BEAWARE OF BEAMTELE.

I have taken a connection for 15 MBPS. Beam is providing 6 to 7 MBPS max before the Fare Usage policy limit exceeds. Though I have given many complaints issue is not resolved. And now i have asked for a weaver because of the slow connectivity and continuous disconnection issues. More over my connection was disconnected due to payment due. Until my weaver comes for a finalization, I cannot pay the bill. Including my connectivity loss, every month am raising complaints by calling from my mobile, these charges are extra loss for me. Can someone help people like us from Beam Fiber Cheating.

Sir,
With much pain, i am mailing this to you. Please take some action regarding this matter. You are my only hope. They are not providing any details. Pleas release my connection and let them give me details.
Here is the copy of all emails i send to trai and their customer service centre.
01/13/2014 16:20 - pruthviraj jain wrote:
I am prithviraj jain, a resident of nellore
Sir, with great pain and sadness, i am mailing this to you.
The incident is that on 24th october, i installed set top box no.[protected] with sim card no.[protected]. They charged me rs.1300/- with two months free. That day i was not at home. They took signature from my daughter and gave no receipt or anything in written form. I asked them for receipt and charges of particulars. They gave no reply.
.
On 19th november suddenly the set top box was not working. I phoned them and they asked to come to their office. I went there and they demanded rs.780/-. On further requesting they reinstalled set top box on 21st november.
.
Again on 29th november the set top box went wrong. This time some members of your staff came to my shop and abused us and again demanded money. I went to act city main office at sunday market but of no use. They asked me to go to the dealer and when we go to dealer(Svs networks achari street nellore), he never responds.
From that day we never saw tv.
.
I made several attempts but in vain. I called your customer care at[protected]. They said that they can't do anything. I don't understand why they can't do anything. Block that number which can't register a complaint or give an email id.
.
I request you to pay a compensation for stopping my connection for one month and 5 days and for the mental torture. I think you should intimate your staff to provide me my documents, bill including the expenses of my rs.1300/- and necessary documents.
.
You also ensure that at the time of payment they give me a legal and valid receipt.
I request you to take necessary action as soon as possible and ensure that your agents give us service properly
Yours sincerely,
Prithviraj jain.
My contact info
Prithviraj jain
Dhanlaxmi apartments
2nd floor
Chinnabazaar
Nellore- 524 001
Mobile no. [protected]
.
.
.
This is the previous mail i have sent 3 or 4 times to you.
.
After that i got a call from [protected] on 10/01/2014 at 17:28pm. Call summary 3 min 55 sec.
They said they cant do anything.
I called 7 times on that number
10/01/2014 14:47 6 min 49 sec
11/01/2014 11:33 3 min 11 sec
11/01/2014 11:38 1 min 32 sec
11/01/2014 16:53 4 min 29 sec
11/01/2014 17:58 0 sec
11/01/2014 17:58 3 min 19 sec
12/01/2014 08:50 4 min 25 sec
They said they can't do anything.
Block that number which can't do anything. It's useless to keep that number which cant even book a complaint.
So, i thought to call head office number [protected] 6 times in vain.
11/01/2014 17:05 16 min 0 sec
11/01/2014 17:39 41 sec
11/01/2014 18:02 15 min 48 sec
11/01/2014 18:49 3 min 6 sec
11/01/2014 20:39 55 sec
12/01/2014 08:48 1 min 53 sec
Every time i did not talk to any of your staff. In the first and third case, i was kept on hold for more than 15 minutes.Only mobile balance is wasted.
.
Is this your standard of service? This is not at all good.
.
So i went to act city head office at sunday market. In room no.202 mr.Satish talked without respect.Again same story. I cant do anything.
.
It means if any of your customer have a problem and he wants to register a complaint, the thing your staff say i cant do anything.
.
I am fed up sending mails to you.
This is the last mail i am sending. Release my connection before today evening or else i have to proceed in a legal way.
Lastly provide me following
1) my connection
2) details of 1300
3) form xerox
4) agreement copy
5) the reason o[censored]n installing my connection
6) why are they asking 780/-
7) compensation for mental torture and wasting my time and money.
8) please provide a number or a officer who can do something.
I am fed up sending mails to you.
This is the last mail i am sending. Release my connection before today evening or else i have to proceed in a legal way. Your's sincerely,
Prithviraj jain.
This is the mail i send to [protected]@acttv.In, [protected]@acttv.In and [protected]@acttv.In.
I request you to help me get back my connection.

Pruthviraj jain [protected]@gmail.Com
Jan 14 (6 days ago)

To helpdesk-act
Sir please take some action. It has been 46 days since we saw tv.
Please sir release my connection


Helpdesk-act
Jan 14 (6 days ago)

To me
Dear pruthviraj jain,

Please accept our apologies for the inconvenience caused to you.

We would like to inform you that, we have escalated the issue to our nellore department. So that they will get in touch with you very shortly. Kindly bear with us until such time.

Thank you for your patience


Pruthviraj jain [protected]@gmail.Com
Jan 14 (6 days ago)

To helpdesk-act
Sir,
First release my connection. These apologies are of no use.


Pruthviraj jain [protected]@gmail.Com
Jan 16 (4 days ago)

To helpdesk-act
Please take some action. Today is the 49th day.


Pruthviraj jain [protected]@gmail.Com
Jan 16 (4 days ago)

To helpdesk-act
I talked to mr.Mohan of your company. He said that he would not release connection whatsoever.


Pruthviraj jain [protected]@gmail.Com
Jan 17 (3 days ago)

To helpdesk-act
Today 50th day


Pruthviraj jain [protected]@gmail.Com
Jan 17 (3 days ago)

To helpdesk-act
Sir today 50th day but no anybody result from u r side


Pruthviraj jain [protected]@gmail.Com
Jan 18 (2 days ago)

To nodalofficer, helpdesk-act
Today 51st day passed no reply no result from u r side thanks for customer service


Pruthviraj jain [protected]@gmail.Com
5:01 pm (3 hours ago)

To helpdesk-act, nodalofficer
No reply no action