ACT Fibernet Complaints & Reviews

Sir / Madam, this regarding my application for a new internet connection from the beam-fibre network.The details of which i am giving below. Name : [censored]al Pande Receipt # 65075 (as provided to me) My registered Phone # [protected] My e-mail Id :[censored]al.pande.[protected]@gmail.com Address: H.No:[protected]/A/e, near Rly.bridge, Tilak Nagar, Hyderabad(a.p)-500044 i applied for a new internet connection on 6th Jan 2014, under the condition that it must come from front side of my residence.After repeatedly confirming about the same, i completed the formalities of filling the application form with a payment of Rs.3702/- (under the plan of 4Mbps) on the same day. But the concerned technical team visited my residence, expressing their inablity to give the connection from front side of my residence.Only thing they informed me that the connection can be given from back side of my residence(which i informed them that that is not required for ).In such a case i maid a complaint to the toll-free number as well as nodal officer and asked to give me a connection as i required or return my application amount ( of Rs.3702/- ) After making the complaints repeatedly to their toll-free no.(5-6 times atleast), even e-mailed the complaint to the concerned nodal officer, i got a reply that my case was being looked into personally by nodal officer.Now roughly 23 days are over.Still no one has contacted me, nor i received any refund of my amount. hoping to get a favourable reply from you soon, Mrs.[censored]al Pande (Hyderabad)-AP

My account Num:659180, paid amount for six months. on Jan 09 2014, two weeks past no response from customer care nor nodal officer.

actions were very lazy,
Complained to nodal officer & appellate authority, but no action.

NOdal Officer /appellate authority/customer care dont have any information why this installation is getting late ...

customer care service is worst, they answer only two words apology & will solve in 24 hours, apart that they dont give any information.team members who are coming and going to my house, these team members have no communication to each other.

One person came and had set up a box in basement . he said some one will be coming for cabling.
Cabling person came after one day, he gave wiring and went off saying some other person will come for giving connection.

That some other person havent turned up .I dont know how many days this person willl take time?

Getting an positive feedback i have opted BEAMTELE for six months.

WORST, HORRIBLE BROADBAND SERVICE In THE CITY

DONT EVER RECOMMEND BEAMTELE FOR ANYONE.

BEAWARE OF BEAMTELE.

I have taken a connection for 15 MBPS. Beam is providing 6 to 7 MBPS max before the Fare Usage policy limit exceeds. Though I have given many complaints issue is not resolved. And now i have asked for a weaver because of the slow connectivity and continuous disconnection issues. More over my connection was disconnected due to payment due. Until my weaver comes for a finalization, I cannot pay the bill. Including my connectivity loss, every month am raising complaints by calling from my mobile, these charges are extra loss for me. Can someone help people like us from Beam Fiber Cheating.

Sir,
With much pain, i am mailing this to you. Please take some action regarding this matter. You are my only hope. They are not providing any details. Pleas release my connection and let them give me details.
Here is the copy of all emails i send to trai and their customer service centre.
01/13/2014 16:20 - pruthviraj jain wrote:
I am prithviraj jain, a resident of nellore
Sir, with great pain and sadness, i am mailing this to you.
The incident is that on 24th october, i installed set top box no.[protected] with sim card no.[protected]. They charged me rs.1300/- with two months free. That day i was not at home. They took signature from my daughter and gave no receipt or anything in written form. I asked them for receipt and charges of particulars. They gave no reply.
.
On 19th november suddenly the set top box was not working. I phoned them and they asked to come to their office. I went there and they demanded rs.780/-. On further requesting they reinstalled set top box on 21st november.
.
Again on 29th november the set top box went wrong. This time some members of your staff came to my shop and abused us and again demanded money. I went to act city main office at sunday market but of no use. They asked me to go to the dealer and when we go to dealer(Svs networks achari street nellore), he never responds.
From that day we never saw tv.
.
I made several attempts but in vain. I called your customer care at[protected]. They said that they can't do anything. I don't understand why they can't do anything. Block that number which can't register a complaint or give an email id.
.
I request you to pay a compensation for stopping my connection for one month and 5 days and for the mental torture. I think you should intimate your staff to provide me my documents, bill including the expenses of my rs.1300/- and necessary documents.
.
You also ensure that at the time of payment they give me a legal and valid receipt.
I request you to take necessary action as soon as possible and ensure that your agents give us service properly
Yours sincerely,
Prithviraj jain.
My contact info
Prithviraj jain
Dhanlaxmi apartments
2nd floor
Chinnabazaar
Nellore- 524 001
Mobile no. [protected]
.
.
.
This is the previous mail i have sent 3 or 4 times to you.
.
After that i got a call from [protected] on 10/01/2014 at 17:28pm. Call summary 3 min 55 sec.
They said they cant do anything.
I called 7 times on that number
10/01/2014 14:47 6 min 49 sec
11/01/2014 11:33 3 min 11 sec
11/01/2014 11:38 1 min 32 sec
11/01/2014 16:53 4 min 29 sec
11/01/2014 17:58 0 sec
11/01/2014 17:58 3 min 19 sec
12/01/2014 08:50 4 min 25 sec
They said they can't do anything.
Block that number which can't do anything. It's useless to keep that number which cant even book a complaint.
So, i thought to call head office number [protected] 6 times in vain.
11/01/2014 17:05 16 min 0 sec
11/01/2014 17:39 41 sec
11/01/2014 18:02 15 min 48 sec
11/01/2014 18:49 3 min 6 sec
11/01/2014 20:39 55 sec
12/01/2014 08:48 1 min 53 sec
Every time i did not talk to any of your staff. In the first and third case, i was kept on hold for more than 15 minutes.Only mobile balance is wasted.
.
Is this your standard of service? This is not at all good.
.
So i went to act city head office at sunday market. In room no.202 mr.Satish talked without respect.Again same story. I cant do anything.
.
It means if any of your customer have a problem and he wants to register a complaint, the thing your staff say i cant do anything.
.
I am fed up sending mails to you.
This is the last mail i am sending. Release my connection before today evening or else i have to proceed in a legal way.
Lastly provide me following
1) my connection
2) details of 1300
3) form xerox
4) agreement copy
5) the reason o[censored]n installing my connection
6) why are they asking 780/-
7) compensation for mental torture and wasting my time and money.
8) please provide a number or a officer who can do something.
I am fed up sending mails to you.
This is the last mail i am sending. Release my connection before today evening or else i have to proceed in a legal way. Your's sincerely,
Prithviraj jain.
This is the mail i send to [protected]@acttv.In, [protected]@acttv.In and [protected]@acttv.In.
I request you to help me get back my connection.

Pruthviraj jain [protected]@gmail.Com
Jan 14 (6 days ago)

To helpdesk-act
Sir please take some action. It has been 46 days since we saw tv.
Please sir release my connection


Helpdesk-act
Jan 14 (6 days ago)

To me
Dear pruthviraj jain,

Please accept our apologies for the inconvenience caused to you.

We would like to inform you that, we have escalated the issue to our nellore department. So that they will get in touch with you very shortly. Kindly bear with us until such time.

Thank you for your patience


Pruthviraj jain [protected]@gmail.Com
Jan 14 (6 days ago)

To helpdesk-act
Sir,
First release my connection. These apologies are of no use.


Pruthviraj jain [protected]@gmail.Com
Jan 16 (4 days ago)

To helpdesk-act
Please take some action. Today is the 49th day.


Pruthviraj jain [protected]@gmail.Com
Jan 16 (4 days ago)

To helpdesk-act
I talked to mr.Mohan of your company. He said that he would not release connection whatsoever.


Pruthviraj jain [protected]@gmail.Com
Jan 17 (3 days ago)

To helpdesk-act
Today 50th day


Pruthviraj jain [protected]@gmail.Com
Jan 17 (3 days ago)

To helpdesk-act
Sir today 50th day but no anybody result from u r side


Pruthviraj jain [protected]@gmail.Com
Jan 18 (2 days ago)

To nodalofficer, helpdesk-act
Today 51st day passed no reply no result from u r side thanks for customer service


Pruthviraj jain [protected]@gmail.Com
5:01 pm (3 hours ago)

To helpdesk-act, nodalofficer
No reply no action

Hi im from Koramangala Bangalore. i taken a new connection 10days back, 1) when i taken new connection 10days back after taking money from me they taken 6 days for installation. 2) after using 4 days i got bill for 4 days. 3) after using 10 days on 11th day net was got too much slow even for opening a website like google n all it was showing no connection. not able to attch any document so it was no use service so on 11th day i called to customer care n they told they registered the complaint n they will send technicians, actually its a office so in office without net no work so after 13 day also till now they didnt sent any technicial, 4) Area manager is not receiving call now i wants to [censored] that act broadband company owner for providing this Bl***y service.

I have an issue with FUP (Fair usage policy). The FUP has not been reset for this Jan 2014. I have raised many complaints till date by calling up there customer service team[protected], they say they will reset the FUP as soon as possible and it’s been more than 10days by now. My plan is 15MBPs speed and as per this plan I need have 15MBPs of speed every month up till 50GB FUP. As per FUP limit if I cross 50GB o[censored]sage then my internet speed will be 2MBPs. And this FUP will reset on every 1st of the month but, this didn’t happen for me for this month Jan 2014. I have wrote to the nodal officer for Beam on daily basis as the issue is not been rectified by their team. And to my surprise I receive same response form the nodal office as below for all the mails that I have sent but nothing has happened in rectifying my complaint.

RESPONSE MAIL FROM NODAL OFFICER TEAM:

“Dear Subscriber,

Thank you for contacting us,

Your request has been assigned to the concerned team to facilitate immediate action.

We have directed our team to contact you and set up a convenient time when they could visit your place and assist you, Kindly bear with us until such time.

Please note that an escalation ticket [protected] has now been registered.

The ticket generated as an acknowledgement of your mail is now being closed, since the permanent ticket number has been created for immediate action by the concerned branch team.



Thanks and Regards
Nodal Officer”

And each mail I receive from the Nodal Officer team as a different ticket number. And to my surprise the issue has not been sorted out till date and I have informed the billing team via mail ([protected]@beamtele.com) that I have subscribed my plan for 15MBPs and I have received only 2MBPs of speed which I have not subscribed so I will not be paying any thing till date the issue is sorted out, but still I have received a bill for this month for 15MBPs speed which they didn’t give me till date. Above all this my internet is been completely disconnected on daily basis at least for 2 to 3hrs in 2 intervals.

I have made so many follow ups with customer service team and as well as the Nodal Officer team, but nothing has happened, my issue still remains the same as it was. I feel that the Nodal officer Mr Wilson.CH is sleeping instead of doing his responsibility when a complaint has been raised and brought to his notice. The reason I had to mention this statement is I have lost a lot of time by following up this people and wasted my money by making calls to them which fetched my nothing but only loss in all aspect for which I will not be compensated from by source.

Thank

Vipin Thomas

I have an issue with FUP (Fair usage policy). The FUP has not been reset for this Jan 2014. I have raised many complaints till date by calling up there customer service team[protected], they say they will reset the FUP as soon as possible and it’s been more than 10days by now. My plan is 15MBPs speed and as per this plan I need have 15MBPs of speed every month up till 50GB FUP. As per FUP limit if I cross 50GB o[censored]sage then my internet speed will be 2MBPs. And this FUP will reset on every 1st of the month but, this didn’t happen for me for this month Jan 2014. I have wrote to the nodal officer for Beam on daily basis as the issue is not been rectified by their team. And to my surprise I receive same response form the nodal office as below for all the mails that I have sent but nothing has happened in rectifying my complaint.

RESPONSE MAIL FROM NODAL OFFICER TEAM:

“Dear Subscriber,

Thank you for contacting us,

Your request has been assigned to the concerned team to facilitate immediate action.

We have directed our team to contact you and set up a convenient time when they could visit your place and assist you, Kindly bear with us until such time.

Please note that an escalation ticket [protected] has now been registered.

The ticket generated as an acknowledgement of your mail is now being closed, since the permanent ticket number has been created for immediate action by the concerned branch team.



Thanks and Regards
Nodal Officer”

And each mail I receive from the Nodal Officer team as a different ticket number. And to my surprise the issue has not been sorted out till date and I have informed the billing team via mail ([protected]@beamtele.com) that I have subscribed my plan for 15MBPs and I have received only 2MBPs of speed which I have not subscribed so I will not be paying any thing till date the issue is sorted out, but still I have received a bill for this month for 15MBPs speed which they didn’t give me till date. Above all this my internet is been completely disconnected on daily basis at least for 2 to 3hrs in 2 intervals.

I have made so many follow ups with customer service team and as well as the Nodal Officer team, but nothing has happened, my issue still remains the same as it was. I feel that the Nodal officer Mr Wilson.CH is sleeping instead of doing his responsibility when a complaint has been raised and brought to his notice. The reason I had to mention this statement is I have lost a lot of time by following up this people and wasted my money by making calls to them which fetched my nothing but only loss in all aspect for which I will not be compensated from by source.

This is the worst SERVICE I HAVE EVER RECEIVED IN MY LIFE... A SERVICE PROVIDER THAT DOES NOT PROVIDE THE REQUIRED SERVICE, , A SERVICE PROVIDER TAT HAS A NUMBER THAT IS BUSY 24 HOURS ONLY WHEN THE SERVICE IS NOT WORKING, , A CUSTOMER CENTER OFFICE THAT HAS NO BLOODY IDEA WHAT IS THE ISSUE AND PROVIDE FALSE PROMISES, A CHAT AGENT WHO DOES NOT KNOW HOW TO CHAT... A CUSTOMER SERVICE AGENT WHO DOES NOT reply ... How BLOODY CHEAP these GUYS CAN BECOME... THE WORST COMPANY I HAVE EVER HEARD OFF AND I'M GOING TO TAKE THIS : SOCIAL MEDIA, TRAI, CONSUMER AFFAIRS AND ALL POSSIBLE WAYS THAT I CAN ACCESS...I WILL BLOODY WELL MAKE SURE THAT they PAY FOR ITS MISTAKES... On 27-Dec-2013 6:54 PM, "LiveChat" <[protected]@livechatinc.com> wrote: Your chat transcript logo Selva Kumaran Fri, 12/27/2013 06:44:00 pm Hello vineeth. How may I help you? vineeth Fri, 12/27/2013 06:45:08 pm Will your worst service ever start working properly????? Selva Kumaran Fri, 12/27/2013 06:45:23 pm Good Evening Mr. Vineeth vineeth Fri, 12/27/2013 06:46:37 pm Cha... It's the baddest evening and you are saying good evening... How great????? Hope it evening was any better!!! *ur evening Will u just transfer this chat to ur manager????? I don't want to chat with you buddy Hey are u there????? ¿??????????????? Hello mister what is ur AHT????? Duration: 00:10:27 E-mail from LiveChat

Hi, We just applied new broadband connection at kasthuri nagar, banglore on dec 9th 2013 and we fully paid 6715 INR for first 6 months. Still we didnt get the connection. We made several calls to the marketing guy and the ACT broadband customer care but no improvement from the their end. They said we will give connection last tuesday without fail but today Thursday but the guy not even picking our calls. We really disappointed with the act broadband service. If they didnt process today we will go with other broadband solutions.

Hi All, This complaint is on the "Beam Telecom Services" which provides the Internet Services in Hyderabad. I am raising this complaint because of the irresponsible behavior of Beam Tele in addressing my concerns. I have requested them to shift my connection from one location to another location with in the same city. When I called them for the first time, they said that it will take 24hrs of time to shift the connection but that was not done from their end. On the second day when I called them they said they will take my issue as a priority and will resolve the issue with in 24hrs! It's been repeating like this for the past 8 days and my request is not yet addressed! I had escalated this to their technical department and I haven't heard from them too. Beam tele is impacting me in a big way as I rely on internet for my work and this delay is hampering my progress at work. I would like to move this concern to the consumer forum in case it is not addressed this week.

Hi, I have recently activated the internet plan from Beam telecom with the WIFI connection. However, i got the lane wire connection and WIFI set top box next day of my payment. But unfortunately, i did not got the WIFI connection activated. I have called to the Beam customer care and nearby executive several times for the resolution. However, i did not receive any proper response from them. Could you please help me to sort out this issue ASAP. Thanks in advance.

My ACT username : 10598129 My Oct month usage : 54.18 GB (See attached image) My FUP limit : 60 GB (ACT Indulge plan) My speed was reduced to 512 Kbps on Oct 27th even before reaching FUP Limit. I called customer care several times. They said the usage details are ''delayed" by 24 Hrs and I may have reached the FUP Limit at server (Pathetic and I accepted because I don't have proofs) I've suffered with Low Speeds. from 25 Mbps to 512 Kbps even before reaching FUP Limit??? Customer care asked me to send email with attaching screenshot to [protected]@acttv.in and they are not responding!!

Every single line mentioned below is completely true, and verifiable with Beam Telecom. I am ready to give a testimony before any court as well. August 2nd week 2013: the biggest ever mistake of my life, I chose Beam Telecom. Oh God! What was wrong with me. 21-Aug-2013: whenever there is a power cut, the beam telecom gets disconnected. I call up the beam telecom service center. they say . We will install a battery at our L2 Switch, so you will not have problem. 22-Aug-2013: Beam telecom calls me and says "we installed a battery". 12-Oct-2013: The service is gone. no idea what is going on. So, I lodge a complaint. 13-Oct-2013: No body turns up to check the problem. 14-Oct-2013: No body turns up to check the problem.I remind you nobody visited my house; but some female calls me on phone and says "We did everything from our end sir. it must be your computer problem". So, I challenged ."I will pay you a 1000 rupees if you have guts to visit my place and prove it. still nobody had the ba* s to visit my place. 15-Oct-2013: I shout again at beam telecom. so finally one guy comes to my door. and check the switch box they have installed and declares. sir your cable is plugged out. 16-Oct-2013: power cut, and beam telecom is disconnected. I call up, and report that a battery must be added 17-Oct-2013: A female calls from beam telecom and says "we installed a battery". 21-Oct-2013: Power cut, and beam telecom is disconnected. I call up and shout, and try to reason. a battery has a life of 18 months, if you have installed a battery, what happened. no answer. 15-Nov-2013: God! beam telecom is disconnected. I file a complaint. as usual nobody visits. 16-Nov-2013: Nobody visits to check the problem 17-Nov-2013: I shout yet again on the call center of beam telecom. and after 45min 16 sec of shouting, somebody visits my house to check and cables are plugged out again. I have a recorded video that this was done by Beam Telecom Worker themselves. Boss never and never do the mistake of subscribing to Beam Telecom. The organization as such is joke by itself and full of parasites just trying to take money.

I have faced so many problems with the Beam telecom services. The problem started when the beam internet connection was not working in the last week of Aug. The Internet was not working for 5 day in last week of august 2013 and 5 days in the month of September 2013.After that I asked for the 10 days wave off in the same current package (I was having 6 month package (end date 13th Oct 2013)).The customer care of beam telecom said they will give me the 10 days wave off in the current package i.e. the 6 month package end date will end of 23rd of Oct 2013.But it didn’t happen I started the message alert from beam telecom for paying the payment and last date was 1oth Oct. 2013 . I have called customer care for more than 20 times sometimes twice a day also. The customer care used to close the ticket without any intimation. Whenever I used to call them and asked about the information they never used to keep track of what interaction happened in the past . I used to always start from starting point. They disconnected my internet connection on 19th of Oct 2013 saying that I didn’t pay for the next package. But they have not given wave off in the current package. Then I asked them to deduct the amount for 10 days in the next package that also they got convinced after big conversation. After that they got ready to pay for the Rs. 217 wave off. Then I asked them to change my plan to monthly rentals and send their executive for collecting money. They agreed but did not send any executive for 5 days and my internet connection was also not working. On 26th Oct 2013 the executive came and collected Rs. 460 from me and gave the receipt. Then I got a message saying my internet connection got activated with BMX plan 399.I paid Rs. 460 and the earlier wave off was off Rs. 217 which comes to Rs. 677 and instead of giving plan for Rs. 660 they gave me it of 399. What about my remaining amount Rs. 278 to be repaid by beam? I paid the bill on 26th of 0ct 2013 stating that 399 is charged for a month and my date will start from 26th of Oct 2013. But i got an alert message stating that my due date is 10th of Oct 2013.If the Start date is 26th of Oct 2013. how did they calculated the monthly rent. Request Consumer forum court to take this case forward as this is not only the concern for money but for the time also. because of this. i wasted almost my 20 days.

After reconnecting, my connection is actually Rs.450, but beam cable customer as taken Rs.600, he told that this is only for first month. After 2nd and 3rd month they are same collecting 600+600=1200, but the bill is showing Rs.1370. actually i have to pay Rs.900 if i asked what is this they replied your connection is in Rs.600 after this month the connection is changed Rs.450 and they reply that the person who as taken 600 is not given the correct information. Ok finally the customer person told that finally you pay RS.1110 i will solve all problems. we paid Rs.1110 and four days over. If i call customer care they told you still have a balance Rs.270, i asked what is this means they are telling if you want connection pay Rs. 270 otherwise no connection. That is Beam cable Network. Still have no connection

Sir, Sub: Account adjustment I have paid half yearly amount which costs Rs.[protected] in cash + 1200 power wavier + 150 10 days disconnection adjustment) but they have converted my plan from 6 months plan to monthly plan they have not considered 1200 power wavier. There is a disconnection from 20th of october till now they are just neglecting my complaints and they are just calling and telling that "will forward your complaint to accounts department and u will get call back within 8 working hours". Please solve my problem. Regards Ashish [protected] [protected]@gmail.com

BEAM TELECOM INTERNET .SINCE I AM A SUBSCRIBER FOR 15 MBPS SPEED @ Rs 1111.00 SUBSCRIPTION PER MONTH - OWING TO THEIR ALWAYS SLOW SPEED -BELOW THE SPECIFICATIONS OF 15MBPS AS LOW AS 2 MBPS --IT DROPS DOWN TO . COMPALINED ATLEAST A HUNDRED TIMES IN A SPAN OF 2 YEARS BUT NO RELIEF. ALL COMPLAINTS VIA E MAIL ALSO MARKED A COPY TO TRAI (TELECOM REGULATORY AUTHORITY OF INDIA).fINALLY VEXED WITH THE LOW SPEED HAS OPTED (AS PER THE WEBSITE SPECIFICATIONS --PORTAL.BEAMTELE.COM) AND AS PER THE TERMS AND CONDITIONS HAS ORDERED DOWNGRADE OF SPEED AND OPTED FOR 6 MBPS SUBSCRIPTION SCHEME @RS 699.00 PER MONTH). -THE MPTP ATTIITUTE OF THE COMPANY IS THAT ACCORDING TO THEM . I[censored]OU ORDER UPGRADE THEY WILL IMMEDIATELY COMPLY AND OBLIDGE BUT IF YOU WANT TO DOWNGRADE YOU CANNOT DO THAT TILL END OF THE MONTH .. YOU ARE FORCED TO CONTINUE EXPENSIVE HIGLY PAID SUBSCRIPTION, EVENTHOUGH THE CUSTOMER IS NOT GETTING THE APPROPIATE SPEED AND SATISFACTORY SERVICE. THIS IS TANASHAHI AND EXPLOITATION AND ALSO ---DEFICIENCY OF SERVICE. THIS IS SURELY A COMPANY WITH SARCASTIC AND CHEATING POLICIES.FINALLY THEY DISCONNECTED MY INTERNET CONNECTION AND FORCIBLY EXTRACTED RS 1072.00 TO RESOLVE THE SERVICE BACK .

Beam telecom claims they work on issues only if there is an appropriate ticket for it. However, their customer service executives seem to intentionally not open tickets to minimize their work. EVERY TIME YOU CALL THEM, PLEASE ASK FOR A TICKET NUMBER, otherwise they will say you never mentioned the issue. If they say you'll get a message after the call, don't trust them - insist on them giving you the ticket number before you hang up. I have called them or received calls from them about 10-15 times in October. Only one customer service executive was helpful (one Mr.Shiva), and only he opened a ticket. 15 calls about 3 issues, and finally one person opened a ticket! The attitude of all the customer service executives I spoke to was also appalling. They don't seem to care about retaining customers - the attitude always seems to be "That's how things are. You don't like it, go find another connection." It's sheer arrogance that there is nobody else offering speeds close to them at a reasonable rate, so they think they can behave any way they want with the customers. If the management at Beam telecom fails to understand that customers are essential for any business, I predict they won't last long. At the very least, they should get trained customer service executives, not someone who doesn't even pretend to care about customers.

Its been more than a week now and whenever I call the customer care they take new complaints but are least bothered to send there technician and rectify my issue. Below are the complaint details: 1st compliant: 10010624 [this complaint was closed as I didn't pick there call LOL ridiculous reason to close a complaint] 2nd Complaint: 10036029 [this complaint was raised when enquired about the 1st complaint above] 3rd Complaint: 10055507 [this complaint was raised when enquired about the 2nd complaint above] Note: Dear beam telecom having "n" of hoardings and describing yourselves as the fastest service providers wont solve the purpose, you should also be able to resolve the customers issue on time. My Beam account no: 60162. I strongly demand compensation for the calls and time wasted with your people in this entire one week.

We had initiated the installation of a wifi-broadband service from ACT on Tuesday(15th Oct) with a commitment of an installation on thursday (17th Oct) but now the agent woh has taken the money is absconding and the other agents which we contacted through the customer care are not picking up our call or keeping their phone on switched off mode. The phone number of ACT broadband agents we are trying to get in contact are as follows( they either dont pick up the call or keep it in switched off mode) Prabhakar- [protected] Santosh-[protected] Raki- [protected] Kindly look into this issue as our hard earned money is lost and we are not getting any response from the broadband service provider.