ACT Fibernet Complaints & Reviews

Hi,

I had paid the entire years subscription along with the money for the wireless router on 15th Feb with a promise from the sales rep that the internet would be activated in 2 days time which never happened. I had to make numerous calls to get them to set the connection up. They finally provided the connected however till date the wireless router has not been installed. I have made numerous complaints, they send sms saying complaint has been resolved. It has never been resolved till date and I end up making so many calls regularly and it is frustrating to have these call centre reps hang up on me because they just cant resolve the issue. I have been promised a call back within 24 hrs every time I call and surprisingly it never happened till date.
I am honestly fed up with the service and apathy of the call centre executives, they don't make an attempt to understand what the problem is and the sales and technical team does not even speak politely to the customers. Can someone please help me.

Thank you,
Vasavi

We are using beam telecom(fiber net) services from past 1.5 years. past six months the service of the company is worst. suddenly internet stops working , if we call the help line of the service provider they tell us we will restore the connection or solve the problem with in 24 hrs. it will not happen with in 24 hrs they will take average of 48 to 64 hrs to rectify even some more time.recently i have raised a complaint on 5th March now the 7th march till the problem not solved nearly i have celled those people 10 times always they have communicated us resolved in 1 to 2 hrs time but it will not happen. some times they make you stay in call for more than 10 min with out any response it's a very irritating service provider.

Hi,

I am Sanjeev Kumar. I have had a very unprofessoinal customer service experaince from Beam Telecom. I have been using Beam Telecom since 2 years. For the past 2 months I have been complaining about the network connectivtiy problem and to my surprise every time a ticket is raised and it is closed without my confirmation. This time I have had a call with an UTTERLY UNETAHICAL UNPROFESSIONAL guy whose name was Raju (as told by him). He sugested me to go to this site and complaint against him., What a Customer Service... Superb?

I just wanted to talk to any techincal guy who is working on my ticket to know if they are really working on it. I have a call recording of this unproffessional guy to prove my above statements. If this complaint is being reviewed by any BeamTelecom officials, I would request them to take this issue forward and train some moral ethics to the customer care representatives who interact with customers.

Advice: Dont go for Beam Internet. Its customer service is WORST.

I am even looking to lodge a complaint in consumer court against this unprofessional guy and Beam Telecom if this behaviour is not changed while interacting with those guys.


Thanks,
Sanjeev Kumar

I am a new beam customer registered few weeks back. when they come to register they speak very politely but jst after we pay the money they show their real nature. After continuous phone calls(since 3/2/13) a person came twice and installed the Internet setup but couldnt configure a simple router (DLINK). Since that day i have been calling to ram([protected]) and nagraj ([protected]) for technical help. I also told them that if there is any person available to guide me through phone, i can configure it myself. but they say that the technical person will be there by tmrw since 11/2/13. I am in urgent need of Internet (laptop and mobile) and calling these people everyday is a waste of time. even the beam customer care is of no use.
please take necessary action so that such problems do not occur to other customers in future.

I have ACT internet connection with 10MBPS line for last one year. I am staying opposite to Koramangala police station - 8th block , 3rd cross Koramangala.

The connectivity went on good for about 4-5 months. Later on there were frequent cuts from the service and I used to log a call on ACT helpline and it used to get resolved sometimes in 10 mins, 30 mins and sometimes in a day or 2.

From Dec'2012, the internet connection went for a toss for several times, everytime somebody used to cut the wire off outside (not sure where) , after complaining on ACT helpline, their engineers used to come and fix the wire. This became so frequent that it used to get disrupted the same day it was fixed.

We somehow got to know that the people who used to cut off the wire are from @HATHWAY ... they want monopoly and want everyone to use their connection by not letting other service providers in our area.

I am not sure if this is ACT's or HATHWAY's problem to sort out their issues on legal grounds but I am suffering in between. I dont want to go for HATHWAY as ACT was my preferred choice.

I want this complaint to be taken seriously and give me my internet connection back.

"BEAM INTERNET" ARE THE WORST INTERNET SERVICE PROVIDERS EVER SEEN !!!
THESE ROBBERS HAVE KEPT MY MONEY (Rs.1000) WITH THEM & HAVE NOT PROVIDED WITH AN INTERNET CONNECTION TILL DATE (2 MONTHS NOW).
THEY HAVE THE WORST CUSTOMER SERVICE , AND ARE GOOD AT MAKING FALSE PROMISES..
WHO NEVER EVER STICK TO THEIR WORD.
STOP ROBBING LIKE THIS FROM PUBLIC , TO GROW UR BUSINESS...
SHAME ON U !!!
THEY HAVE CLOSED MY COMPLAINT WITHOUT RESOLVING IT ..
COMPLAINT TICKET NO : 7135440, 7147590.

Dear Sir,

I am an Internet customer for beam telecom pvt ltd. I taken B-Max 660 plan for 6 monthes and Paid 3630 Rs. on Nov 29the,2012.

On Jan 7the,2013 as i am not getting Internet, i called to customer care[protected] and complained. Next day problem solved by technical persons i was getting Internet.

Again same problem on Jan 9the,2013(day after day to Jan 7the), i called to customer care and complained.

Next day i was happy, by getting Internet. again after browsing 2 hrs same problem. i called to customer care and complained.

I faced same problems on alternative day till 13the Jan 2013.

As i asked to talk withe technical person, he was theere on Jan 13the, 2013. He came to our building and told me about providing power supply for thee switch. It is not possible for me because i am a rental.

At thee same time theat switch was kept witheout owners permission. Even i am ready to give power supply, owners are not allowing theat switch.

Technical person told me it is not possible and removed all thee power connections. Because of power supply to switch theey kept my Internet account on hold. I am in great need of Internet, i asked for refund my amount, so theat i can go withe otheer service.

Some account persons called me and telling theat amount was not refundable.
They are unable to solve technical Problems, Holden my Internet account and not refunding Money.

I am calling theem daily and asking for solution...
I have all proofs, Please try to solve my problem...

Thank you sir...

Beam tele is trying to capture the market, but their response standards in case of any issue are very poor. I have account 292282 with them and
my internet connectivity is lost 6 days back and each time I call them they say they need 24 hours, there is no proper escalation process.
one need to wait hours together on phone if need to talk to supervisor who doesn't even have relevant info. Technicians are provided with phone which doesn't have incoming call facility. Its has very poor system which cannot ensure timely solution for issues.

Took a new connection from beamtele. Naveen from beamtele came and registered, gave a cheque for installation(550)+first month subscription(650) on 29th December 2012. He told technician will come within 48 hours to give connection. He did not turn up till 2nd December 2013. When I questioned him why, he casually responded with a blink 'sir it was new year, thats why'. I was surprised by his attitude :-) Anyways he got the connection done and asked me for service charge, i gave him 50 rupees. Everything was fine until 8:45 PM the same day when the internet connection disconnected. Called customer care thrice just to hear only one response "sir the ticket has been updated and forwarded to the concerned team, you will hear from them within 24 hours'. This is all they know and can do. IT IS SO DISGUSTING AND IRRITATING. Anyways next day morning the person came and TO MY SURPRISE - they said that the connection was taken from a nearby LEASED LINE AND NOT FROM A GENERAL LINE which is completely WRONG. LEASED LINE IS MEANT ONLY FOR THE CUSTOMER WHO OWNS THE LEASED LINE AND NO ONE CAN TAKE CONNECTION FROM IT AND THE OWNER HAS THE RIGHT NOT TO ALLOW ANYONE TO TOUCH THEIR LINE. So this shows how knowledgeable the technicians are and quality of service they provide. So now it will take another 3 hours more to get a LONGER CABLE FROM THE BEAMTELE OFFICE TO GET A CONNECTION FROM A LITTLE FARTHER DEVICE. SO I AM WAITING AS I WRITE THIS REVIEW FOR YOU.........

So please be sure beforehand if you're thinking of going with BEAMTELE!

This is really frustrating....

I have requested for router configuration on 27th Dec but so far none of
from Beam bother to contact.. the service is really getting worse day by day..earlier they took 15 days time to provide my connection while shifting and after repeat call every time,, i am only getting answer from all excutive that my ticket will be address by today itself.. this is really
pathetic service i ever come across. and was never expected from Beam as I have been using it since more than 4 years..but now its worst service.

also on 29th Dec i requested for no connectivity but none of them address
such issue either....how irresponsible you guys are.

There are 2 tickets which did not answered so far
Tkt number:[protected]th Dec - For router configuration
Tkt number:[protected]th Dec - For no internet connectivity (that i resolved myself but nothing from Beam)

Tanweer

hi my name is anil,
i was writing this with lots of frustration, irritation, mental tension caused because of beam
i have given money for beam connection long back 60 days, but till today the team has not given connection to me
from the first day onwards when i given money to the executive of beam the person who called me maintains a local net in our area, forcing to take his local connection
asking why i am going for beam if any problem comes i will not take care for this you have to report to beam itself, it will take many days to resolve the issue
but i asked for beam , he committed to give new connection with in one week, i inquired him but he is telling to take his local connection .it has been going till 60 days right now but no response from beam or either him
i used to call beam customer care 10-15 days per day they are saying that it will resolve in 24 hours, also you will get call from them. i frustrated on beam connection. As there is no complaint registered in beam.
every time they are saying that they have registered complaint, for the mobile you will get complaint number but it was not happened till now
i have on-calls weekly thrice at 10pm, in that time where i have to go for internet connection for on-call
i am working as a consultant for a company, they provide some work to do, make a project to submit
because of this i am unable to do this because of no internet. Client has scolded me for the loss of time. Beam has to answer this.
when i asked the beam team no one has responded properly, saying to go branch office for reason of delay
this is the care taking by the beam customer team. some body from beam executive said that your money will be refund within 15 days , raise a request before 30 days.
but till now that is not done. when i asked today they are saying that it will take another 1 month, it has been proved that beam was cheating the customers by collecting the whole amount (plan amount + installation) at first time

itself. this type of irresponsible executives were placed in beam when i requested to forward the call to team lead they are saying that there are no lead or supervisor for this, they only work on this.
i have some questions to beam: 1. without knowing the feasibility how the team was collecting the money from customer ?
2. if the feasibility is not there how many months will it take to realize this ?
3. with out giving connection they are taking amount (plan + installation), when i asked to refund the money it will take 15 days, finally they are saying 15 working days which may be around 2 months?
4. why the beam has collecting the whole amount on the spot, why they are taking 2 months for refund ?
i want my beam connection on high priority or money back immediately since it passed more than 60 days for this

the request number shared by beam is 6918490

Hi
Iam a regular user of Beam Fibre internet broadband from couple of years. In the month of August 2012, I have paid the amount of 410 rs as a monthly bill through my Andhra bank debit card. The transaction was failed but the amount was deducted from my account. On repeated calls to beam customer care, i was told to contact my concerned bank as according to them the amount was not transferred. In the mean while as the month was near end, I paid the internet amount again. For solving the failed transaction issue, I visited my nearest bank and said the same to the bank manager. The bank manager took my complaint and told me to contact their internet banking department. After multiple calls, I was told to talk with the bank manager. After visiting the bank, manager showed me the mail where the VISA department said that the amount was transferred successfully to concerned Beam Fibre's account. He forwarded that mail to me which I forwarded to Beam Fibre's Customer care people multiple times but they didn't bother to reply to my mail. Some of the people whom I mailed the issue was Yogita Sharma and one Srikanth Billa.
Every time they say their accounts department will call and even after having a call they don't close the issue and refund my money. They always say their account departments will call again.
I want this issue to be closed as soon as possible. I will not pay full internet bill for this month as I have already paid 410 rs extra in the month of August.

Regards,
Mohammad Rafath Ullah
Ph [protected]

I was owning an ACT Broadband Internet Connection and decided to cancel the connection on 1st October-2012 because i shifted the house to Bannergatta Road, Bangalore where this internet provider is not having feasibility.

There was a refund of Rs 494/- against the security deposit which i have made. I tried reaching customer care through mails and calling them directly several times. They are telling that DD was sent to my address on Nov 03-2012, but still i have not received it. There is no response from their side nor replies.


Please help me out to resolve this.

Hi,

My name is Sashidhar and i am a brand new customer of beam, who is baffled by the tedious and the most unreliable service that you guys provide.

I never thought that my very first experience with beam is going to be so bad that i already started regretting my decision of taking your connection.

Its been 10 days since i made a payment and i was promised the new connection within the next 48 hours.... But that never happened , after atleast 10 calls or so simultaneously to the support team and also the sales rep near my house, i finally got the cabling done yesterday afternoon that is the eighth day!

And now i found out its just a dead cable and am not even able to see the portal page nor i received any additional information about what to do next.

Unfortunately the promptness in taking cash from me is not shown in providing me the basic initial service. This kind of behavior from a company like beam saddens and frustrates me.

I called more than 30 times for a resolution. Do u guys at least now care to help me out and set up my connection ASAP!! please!

Ticket No:6825407
Mobile: [protected]

Sir, In my area Beam telecom is providing internet services.Area sales person taken check of amount 4580 for service for 1 year.the amount is credited in Beam N/w account on 1/10/2012.Proof: i have a sms in my mobile). i have keep asking the customer care regarding the connection status,they are entertained till today saying it will take 2 days to revert you back. i have visited they office in madina guda once. no progress since also. today morning they called and telling that they cannot provide the internet connection.
However in my area many people having the Beam N/w in there houses.

my complient
1. if they wont provide connection why they entertaned till these many days and money also not given back
2. I am a engineer i missed many ofmy activities personnelly/Professionally
3. When we went there office for status ,person over there is not having/informed the info and status about the issue from there office.

Please take the action and suggest me for any further action to be taken.

I live in Domlur layout bangalore. I have subscribed for ACT broadband since Feb 2012. The service was awesome till mid of OCT-2012. Then start the problem with the ACT people as well as a person in neighborhood. The ACT box is setup in one of the homes with out the permission(house owner argument dont know if it is true) of the house owner and the house owner had to argue that his electricity bill jumps beacuse of ACT box. There have been multiple complaints with ACT customercare to shift the box since mid of OCT 2012. There has been no action taken nor the technicians come to ACT DOmlur office. Such a bad support system I say. Fix this problem immediately. There are 10 connections disrupted due to this all because of ACT and worst landlord who switch off the box even after getting paid for installing the box at his home.


RG

Dear Sir/Madam,

I Rachuri Venkata Aditya Kiran, an existing Beam customer bearing A/c no. 387128 have raised an EXTERNAL SHIFT request ticket #6259319 on 27-SEPT-2012. After few inquiries, I learned from the Beam technical team that the request could not be processed further due to lack of provision in my new locality. Hence, I did not have internet since 27th Sept 2012. However, I was billed the shifting charges and monthly bill of October 2012.

During the conversations with the customer support executives last month, I was told that there would be a waiting period of 1 month in order to finalize the feasibility of shifting the connection to my new address failing which leads to automatic connection termination process initiated by Beam. I was told to wait for this period as there will not be any charges billed to me for that period. Based on this advice, I waited patiently all these days. There is no response yet. Now, the Beam executives are harassing me for bill payment. I raised a waive-off request recently based on a customer support executive’s advice which was closed without addressing completely.

I am extremely dissatisfied with this kind of a service. I have totally lost faith in Beam's service. Hence, I decided to terminate my association with BEAM.

The below concerns are the primary motivation which made me to decide to terminate my connection.
1. Improper Communication: The team took around 2 weeks of time from the actual date of request to just inform me about the provisional issues where in the actual request execution time is 5-7 working days (based on the information from a CSR). I was never informed clearly about what was the problem until I inquired the nitty-gritty. I am fed up of calling customer care number of times who never say anything except that my I request has been escalated. I have never come across such an unanswerable customer service department.
2. Issue Resolution and Ticket Management: If there is no provision for shifting an existing connection, a customer should be informed accordingly. Either an alternative should be proposed or else the connection should be terminated. Only then the tickets should be closed. However, Beam closes tickets even without addressing the issues completely. It is the strangest and useless ticket management practice I have ever come across.
3. Unfair Billing: I was billed the shifting charges along with the monthly usage charges for the month of October 2012 (SOA #4272374- Ref #2900595, #4511657) and monthly usage charges for November 2012 (SOA #4458091). How can a customer be charged when he/she is not having connection at all for the whole billing period due to lack of the ISP's service? This is ridiculous. I wonder how Beam charged me without addressing the shifting request successfully. Ideally, such charges should be billed in the forthcoming bill upon successful execution of the actual request. I have never experienced this before with any of the market leading ISPs I used in the past. This is totally an unfair practice.

Before proceeding with the termination, I have the below two requests,
a. With immediate effect, waive off the amounts charged in SOA #4272374 and #4458091.
b. Terminate the connection. It is no fault of a customer if there is no feasibility. Also, equipment storage is the service provider’s responsibility. You cannot expect to store your equipment in a customer’s residence. That shows the ISP's lack of planning.

Hence, kindly look into this matter and settle down the issue at the earliest.

Thanks and Regards,
Aditya Rachuri.
+91 [protected].
Alternate Number: +91 [protected]

DEAR SIR/MADAM
MY NAME IS SHABAZ KHAN MY TELEPHONE NUMBER IS [protected].. FROM OCTOBER 17TH TO 30 OCTOBER THERE IS NOT REGULAR NOT NET CONNECTION IS THERE , BEAM CABLE AUTHORITY TOLD THERE WILL BE DISCOUNT ON YOUR BILL OCTOBER ,, ACTUALL MONTHLY BIL WIL BE 450 OUT 100 THERE WIL BE(POWER SUPPLY) AND IT WIL BE WIL BE 350
13 DAYS THERE WILL BE NO REGULAR NET CONNECTION ... IS THERE...
SO PLS GIVE ME DISCOUNT 150 RPS DISCOUNT TO ME SO THAT I WIL PAY THE AMOUNT OF BIL
SHABAZ KHAN

I have registered withe beam network on 27the -October- 2012 and was given commitment theat withein 48 hours theey will come and install thee connection but theey did not do anytheing before 48 hours when I tried to contact thee concerned person and intimated theat thee 48 hours are completed theen he sent a person to install thee cabling on 29the-October-2012, theey installed thee cable but did not give thee connection by saying theat thee connection box is not present in my apartment.

Account number:437537.

I request you to take an action against thee concerned person as soon as possible so theat theey provide better service and improve your service in my area.

Thanks
Regards
Siva

Hi,

I have tried to call on the customer support number and couldn't get it on 04-Oct-2012, hence i dropped an email saying that i want to change my package clearly mentioning that its urgent and important. However none of your staff bothered to look into that email and call me back for the reason i want to downgrade nor they have courtesy to call atleast. Day before when i saw my bill i see i have been charged for 10 MBPS package instead of 516 KBPS package. When i called the staff, support team is apologizing and saying that the change of package is only at the end of month (i will not get a dream that package is only changed on month end) and they can't help here. When i asked for an explanation they said the technical team will call and answer my queries, when i asked what about my billing issue, they said the technical team will address my billing issues as well. However, support raised a ticket for my issue "Ticket No: 6566068". After sometime some staff called and before i can discuss with him about my issue, the call got disconnected. Beam tele staff didn't bothered to call me back and discuss my issue, instead i got a message that "Ticket No: 6566068" is closed and in case unresolved forward that SMS message to [protected], i got a SMS saying that escalation team will contact me in 24 hours but since then i have not received any calls, no emails. But 04-Nov-12 i received an SMS saying that my SOA for the month of Nov-12 is sent to registered email-id. Without resolving my issue how the ticket can be closed?

This is absolutely pathetic customer service.

Prakash