ACT Fibernet Complaints & Reviews

I raised a complaint that network is not working on Jul-1-2012. The ticket number was 5499451. The ticket is CLOSED today saying the network is working fine. The problem still exists and not working. Apparently the technician "C.Raja" closed the ticket. Another ticket was raised again today and they refused to RE-OPEN the same ticket saying it is not possible. The new ticket number is 5546424. I also forwarded the SMS to the said...

My Broadband is not working for last two weeks. After N number of calls (Daily 5-10) with customer care no one from technical side or from service department has contacted me. Very pathetic service. Will advice my entire office not to use any service from ACT.

Monikuntal
[protected]...

I live in Himayatnagar...I have been using beam for almost 2 years from now...Of course I had many problems with them and restored at times. But the big problem now is that my net connection is disconnected and not working since 23th June, 2012, that's bloody 7 days in a row...This ticket number - 5435421 I lodged a complaint long ago was cancelled for no reason. I called them many times to the customer service and there was no response...

I took Beam Internet connection on 6th April 2012, then I shifted my house and requested for shifting the connection to new place on 26th May 2012. But it’s been almost 1 month they have not yet shifted the connection and keep on giving excuses that internet box needs to be installed in your locality and will be resolved within 48 hours. Since then I am calling customer support twice a week, neither they are providing the connection not...

Hi,

When I started calling Beam customer Service for a new conection, they said that it would take 48 Hours to give me a new connection. But even after 3 days, I didn't get any response. I called again and insisted for immediate connection. Then their executive reached me to collect required documents and connection fee and then he said it would take another 48 hours to give me connection. i waited 2 more days and called...

I subscribed for beam cable after seeing thr advertisement promising best connection in the planet for ok ok prices which would be very good value for money.So I went forth and got thr connection.Initially i took 1mbps data plan ..which i thought (aftre using for 3 mnths) that not meeting my needs.So i decided to upgrade to 10 mbps. at that time they picked up my calls , made me feel welcomed and charged money for upgrade of services in advance...

I have an account at Beam Cable. The account is 207599. I pay 1000 pm for a 10 MBPS connection. I have a FUP of 30GB post which I get 2MBPS with no limits.

The following happens regularly but I am giving you an example of what happened this month.

My FUP was supposed to have been reset by 31st night which was not. As a consequence I was still getting 2MBPS. This continued till 4th as they had a technical glitch....

I AM REGISTERING A COMPLAINT AGAINST BEAM BROADBAND, I HAVE FREQUENT DISCONNECTIONS AND WHEN I GIVE A COMPLAINT THEY TAKE THERE OWN TIME AND NEVER RESPOND TO THE REQUESTS. NOW THE INTERNET GOT DISCONNECTED 7 DAYS BACK AND AFTER FREQUENT COMPLAINTS DAILY THERE ARE LEAST BOTHERED TO ADDRESS THE ISSUE AND CHECK WHAT THE PROBLEM IS IS, WHENEVER I CALL ALL THEY SAY IS THAT IT WILL BE DONE TOMORROW AND THAT TOMORROW NEVER COMES.

WHEN...

I applied for beam internet 12th May. Executive B..r from beam internet told me that will take 10 days. But still he wrote 27th May on form, telling that this is just the procedure. And since then, i have tried calling customer service and everytime they say that it will get solved in 48 hrs. I have asked for refund but they have been delaying it badly. I needed the internet badly but these people have delayed a lot and i want o know what...

To, whom ever is concern.
user name [protected]@yahoo.com account no 28388 address h.no 16-3-810 chanchalguda hyderabad
List of complains are as fallows:
1.The beam tele com has been advertising and promising to provide wifi internetconnection for rupees 2000/-FOR 150 square fit as per the advertising and promise i had selected and paid rupees 2000/-on on may first week of may 2012
but wifi internet is not...

4218618, 4201695, 444375, 429445, 4308764, 4308729, 4354929, 4407382, 4721274, 4969826, 5029171, 587108, 587150, 587198, 587172, 5096908, 598252, 5096908, 5148942 are the list of Complaint Numbers. I had applied for shifting connection on January 25, 2012 and till date there is no response on it. With the above Complaint Numbers one can imagine as to how much I've spent on phone wasting my money and time with Beam Executives. None of...

Hi,
Its 45days i've opted for ACT broadband connection with advance payment of 3months rent.
This is 2nd time i'm facing connectivity issue & i guess they are not bothered to resolve this issue since they have 3months advance amount in there hand. last time they took 9days to solve connectivity issue, this time its already 4days & still there is no response from there side.
Repersentatives & escalaltion...

Hi All,

This complaint is on the "Beam Telecom Services" which provides the Internet Services in Hyderabad. I am raising this complaint because, the entire department is very irresponsible to resolve the issue raised by the customer.

This is the second scenario for me with these guys. Firstly, the shifting of connection from one location to another location with in the same city. When i called them...

Its a bad experiance from Beam tele even for the first time users. took the bill and vanished since more than a week. no responce if contacted to the executive and cust care exec didnt gvs correct info. dont use beam, avoid beam. bloody staff and bloody company. fcuk the beam....

BeamTele, an Internet Service provider, has been making a nuisance of shifting the internet connection from one local location to another.
I filed in a request to shift my existing connection from Nanal Nagar Area to Secunderabad Area on May 8,2012. The executive at the customer care logged in the request and said that it'll be done within 4-5 working days.
Even a week later, no action was taken on this. I again filed in...

Broad band sevice was deacticated at my request as I found the services very very bad. I have received
a message confirming the deactivation on 13/04/2012. The messege also indeicated that the amount due is Rs.2079.
I had contacted their see call center and I was informed that refund will be effected within 10 working days.

After expiry of 10 days I made several calls and sent emails but they showed not even the...

my name is rajesh. i have a beam fibre connection with account number 83914. am very happy with the quality of connectivity that this company is offering. but the services are very sad. i have been facing frequent disconnection. called up beam cable call center many a time but in vein. they say they will resolve the issue with in 24 hrs every time i call them. that 24 hour will turn to 240 hrs even then they say they will resolve the problem...

TO WHOM EVER IS CONCERN
MY USERNAME IS [protected]@yahoo.com account no 28388 i want beam internet wifi facility so i requested the beam to provide wifi roter with the fee of rs 2000/-
i am requisting the beam tele com for wifi rooter from last 15 days but the beam the worst company is unable to provide it still. first the beam had promise to provide it on 1st may ,2 nd may and lastly 10/05/2012 . but today is 10/05/2012...

Hello,

I have paid Rs. 5600 for new connection but even after one month the connection is not established.
there are 3 tickets created by them one after another without any resolution or any notification.
556745, 4801943, 4939215.

I have sent mails on this to nodalofficer RAVI CHAKRAVARTY, LAXMANA P. but is see not response from them.

There are few friends of mine who...

Beam Telecom is the best internet service provider in Andhra Pradesh and Karnataka. Beam telecom is first internet service provider in India provide 10Mbps line to home needs and the price of this line is 1000/- only. Beam telecom is the group of ACT TV a leading Multi service Provider high quality entertainment and broadband services. What started as a business of reaching entertainment to homes has today grown to become the largest independent...