ACT Fibernet Complaints & Reviews

This is the worst internet service provider I have seen here is the case there will be no service due to bad maintenance or many number of reasons. There will be disruption or no service every month and for the past 3 months there are around 5 disruptions for me and when ever we get a service disruption we will call the customer care they will register a complaint and will say complaint will be resolved in 24 hrs irrespective of resolution of the complaint around 17-18 hrs you will get and message that problem is resolved and the complaint is closed and today for the 5th time in the span of 3 months my service is stopped . And my present complaint ticket number is 15161504 and as per my past experiences I may get at least 2 new complaint numbers before the complaint is resolved and the time span is unknown.

Beam Telecom — delay in connection

i have applied for a broadband connection with BEAM and requested them to put a seperate box in my apartment as the box from which they were giving the connection is near to a electric transformer and the executive has agreed to setup a separate box connection and said it will be 10days to setup the connection. even though it is more than 15 days still there is no response from them.

abdulsamad — internet wifi routuer is not working properale from 1st week of january 2013

internet wifi routuer is not working properale from 1st week of january 2013
To whom ever is concern
my beam internet account no 28388 username [protected]@yahoo.com registred mobile no [protected]
the internet wifi router is not working properaly it ,most of the time the wifi router is not working it will work for a some period but i cant mention the particular for how much time it work and how much time it will not work .mostly when there is some urgent work of internet it will not work ,note i had purchased the beam faulty wifi router from beam for rupees 2000/- .i had complained the beam for more than 1000 times but vain the coustmerr care person promised all time it will solve it in 24 hours but it not solved my problem after 100 days after also .if call many time a day a worst beam send a techinican named by wajeed who is un able to solve it but use badlanguage with me and with my famliy i question the beam that iam yours customer or a salve .in indian the customer is king in the national father gandhi
the beam is raising the complaint closing it without solving it
proof of ticket raising and closing without solving it are
7930457,7930578,7953631,7930578,7953631,[protected],7987397,
i had live chat selva kumaran ,area technical incharge mujahed ,and chairminar incharge
also they and mail many time to [protected]@beamportal.com but the beam is not solving the problem and give me undistub internet through beam wifi router ,
if the beam is unable to solve the customer problems and give undistrub internet through beam wifi router so wind up the beam and refund the recevied subcrition in advance s
if the beam is unable to provide the efficient service so refund my total amount including wifi router of rupees 2 internet wifi routuer is not working properale from 1st week of january 2013

To whom ever is concern
my beam internet account no 28388 username [protected]@yahoo.com registred mobile no [protected]
the internet wifi router is not working properaly it, most of the time the wifi router is not working it will work for a some period but i cant mention the particular for how much time it work and how much time it will not work .mostly when there is some urgent work of internet it will not work, note i had purchased the beam faulty wifi router from beam for rupees 2000/- .i had complained the beam for more than 1000 times but vain the coustmerr care person promised all time it will solve it in 24 hours but it not solved my problem after 100 days after also .if call many time a day a worst beam send a techinican named by wajeed who is un able to solve it but use badlanguage with me and with my famliy i question the beam that iam yours customer or a salve .in indian the customer is king
the beam is raising the complaint closing it without solving it
proof of ticket raising and closing without solving it are
7930457, 7930578, 7953631, 7930578, 7953631, [protected], 7987397,
i had live chat selva kumaran, area technical incharge mujahed, and chairminar incharge
also they and mail many time to [protected]@beamportal.com but the beam is not solving the problem and give me undistub internet through beam wifi router,
if the beam is unable to solve the customer problems and give undistrub internet through beam wifi router so wind up the beam and refund the recevied subcrition in advance s
if the beam is unable to provide the efficient service so refund my total amount including wifi router of rupees 2000/-
Regards
Mohd.Abdul.Samad
Cell no [protected]

Beam Telecom — No UPS backup.........

Beam Telecom is not providing power backup for their switchws. If power-off, then there will be no internet. Requested to provide UPS for their switches but able to do the thing. Beam is worst than the Local internet provider. Do not take Beam internet connection requesting to all.

Yes you its TRUE

Absolutely useless company with no knowledge of basic troubleshooting techniques. MD Brijesh is just good enough to be a cable TV operator.

you telecom — Poor Internet Speeds and Service

A complaint against You Telecom ISP. A plan for 256kbps.
during the day time. the speeds get so pethetic that u can hardly browse or download. get around speeds of 80kbps
when i repetadly complaint to the ISP for the speed issue. they come to my place. check everything and go and nothing happens. This has lasted for more than 2 months

File a Consumer case

u telecom services pvt ltd — Internet not working

W e have taken connection from u tel comm on 13thfeb and it worked for 3 days only. Since then we have been taking daily to customer care & Mr Shanar promised 24 hrs resolving time but nothing happened. Also Ms ujwalla , who was very rude , promised one day time for rectification , nothing has happende till now. Below given are the details for my connection.

Representative :-Mr Kishore [protected].
AccountNo:-642935
Name :-Sunil Kaul
CRF No:-349697
pLAN Name:- U COMFORT
pAYMENT DONE BY :-chq no 55962/bank sbi,dt:-13feb2011.


Since , i work from hom,w and have suffered a lot because of the false promises by the U Tel. i want my money back from them .

I request you to [please help me and take neccessary actions for the complaint.


Thanks
Mrs Sunil Kaul

BEAM TELECOM PVT. LTD. — Service Provision

Oh.. first of all let me thank you for rectifying my internet connection after 3 days... oh such a shame on your customer service and work ethics.... Don't you feel responsibility when one of customer calls you with lot of patience.. as they know they would have to wait for their turn as there would many terrified customers waiting for logging in their complaints and to actually speak to one of the Customer reps... oh poor Customer Reps they get to take lot of heat to take, kudos to them...



But what the hell is the management team doing.. plucking grass.. with so many people calling day in day out with their complaints.. don’t you guys feel the necessity to revisit what your motto is and see what’s on the platter that actually goes out to the customer... And when it comes to your technicians wow they are so good and so responsible that they don’t even know they address of the customer and they call get the address and just don't turn up ... and all we as customers get to hear is door lock... and when they turn customers get shock of their life... they say they have the list but don’t have the customers numbers for them to contact.



I really don’t understand what’s the idea behind, you not providing these technicians customer numbers.. I had to call in multiple times to see that my internet was up and was functioning. Your techies come and go and so confidently they say “DOOR LOCK” without even checking with the customer if that’s the case or if they have turned up at wrong address or if they are just making up that story as they need to address many more customers across the breath and length of the Hyderabad which is loaded full of complaints..

I should say you have to up your game and just because of cheap price for internet.... I don’t think that you would be in the run for longer duration… here are few points for you to ponder upon
- your battery backups don’t work

- Your technicians come and just unplug the current customers to make provision for new connections and I don’t know how it doesn’t strike to your technicians that they would have to provide internet connections as well… which means that there are not enough ports to accommodate new connections and for god’s sake you cannot just unplug someone connection and give a new connections

- Ip address …. wow so regular and so redundant problem I have come across and just to let you know there are cases where almost every alternate day I have faced this issue.. no valid ip address no valid dns address.. no valid IPv4 / IPv6

70% of the problems are with your servers, which you don't want to upgrade them or inject them with some new power....


I hope atleast you as management know what you are doing and what your supposed to do.. and its much more that than having your CSE's call customers to let them know that they have to pay their bill otherwise connection would be disconnected...


Kiran Vadlamudi

Mobile :+91-[protected]

frequent disconnections of about 10 days in a month

In a month internet is disconnected for about 10 days in a month of 30 Days they say they will connect in 24 hours but don't connect when I call to the customer care they cut the phone poor customer support.

BeamTele — Not fixing the internet service which is out of order.

I am raising the complaints by the Beam Tele costumer care they are closing the ticket without sending the technician. This is happening from past 15 days.

Beam Telecom — terrible internet connectivty

i have subscribed for 6th monthh package on 11-10-09 with assurances from
beam cable operatot that they would provide satisfactory service.but,i have to say that is has been extreemely outrageously terrible.we have not ha one straight
week of service without any problem,
It extended to months of defective and often absenece of connection
the customer are department did nothigbut send mesages of confiarmation that complaint has been received.we have posted an excess of 70 complaits during a spanof 4 months .am lising out nmy complaint numbers
314126 ,313903, 325134
358159
335040
338564
339189
340015
342693
384978
420233
420889
421118
424310
420233
416290
415845
433667
439342
442841
458489
459425
460153
462097
468108
502493
519243
521861
522242
524482
524741
528521
532477
534763
537553

i used to lodge a compliant 2day..it will work properly for 5 hrs r utmost 1 dy..
and then sme ting happens
there re many other complaint numbers....but i have deleted the m from my inbox so i cant ost them here..
i want sone strict action to be taken againts that company..
we want them tp apy back te money which we have paid them


























442841

Facing exactly the same problem :
Here are my complaint numbers in just within 15 days (May, 2010)

02/[protected]
03/[protected]
05/[protected]
08/[protected]
11/[protected]
15/[protected]
15/[protected]
15/[protected]

and I hope to have many more... Beam Telecom sucks big time

Vicitm of Beam Telecom
Ujwol Shrestha

ACT — Transfer order

I have changed my house to the next street and registered to transfer my broadband connection two weeks back. But there is not even a single response from their side, ACT has all database of new address . Finally they gave a executive mobile number , i called him and even he didn't respond. its been three weeks now. Since I am working from home, all my work has been lost. Pls help out on this