ACT Fibernet Complaints & Reviews

I have made many complaints to beam telecom but there is no response to attend the complaint.For your reference, fowarding the conversation sent by beam.

Kindly look into the matter


This is an automatic email confirmation to inform you that your ticket number 6211661 has been registered.


Ticket details for your reference
Ticket No:6211661
Ticket Description: network...

Hi,

I have raised a small reqest on customer care on 21-sep-2012, friday. As per the policy they promise that they will resolve any issue in 24hours. In my case my exact issue can be resolved in just two minutes but its been 4 days and I am still waiting for the response.

The worst part is I called the customer care number the next day 22-sep-2012, saturday, after completing their promised time...

Sir
I am using beam broadband and it is not working from 16.09.2012 and i made complaint on 17.09.2012. And there is no proper response from the company even after several complaints till this date (23.09.2012). I called many times on following customer care number of Beam Tele[protected] and there is no response or the transfer the call to some other no and finally no response from other number even after waiting for 15 to 20 minutes...

I live in Hyderabad (KPHB Colony). Mine is very bad experience from the Beam cable.
I registered on Beam website for a new connection on 6th September 2012. Sales person visited my house on 9th September 2012. He had collected a cheque of 5600 Rs for 6 months duration and other required documents. He promised that I will get the internet connection with in 48 hours. My cheque has encashed by them on 11th September 2012. Till now (20th...

Beam Ticket Number: 6049625
Ticket Registered On: September 2, 2012

To Whom It May Concern:

I have a Beam Telecom connection with account number 115696 and I requested for shifting of my connection on September 2, 2012. Initially, they said it will 2 to 7 days of time to shift the connection, but it's been 10 days now and no one is responding with regard to the resolution.

I personally...

Hi,
On 25th Aug, an executive came to my house to take my information and collect a cheque for providing the Internet connection. Executive promised that the connection will be provided by 6th of September. After 2 days the request is raised for new connection[protected]. On 1st September, two executives came and doing wiring in the corridor of my appartment and promised me that the connection will be active in 30 mins at around 1:00...

Hi ,

This is Sriram Venkatakrishnan from Hyderabad residing in Suchitra and fed up withe wrong billing and aberrant behaviour from Beam Telecoms.

I had raised a complaint regarding my wrong billing on September 4the(Ticket No:[protected]. I was charged Rs1008 instead of my monthely plan of Rs610. I also made theem know theat due to theis issue, I am not able to make payment online. I requested theem to provide...

i have registered a complaint regarding no internet connection with complaint numbers 5482526,5762148,5771659,5771688,5817470,5823693,6047502,6069998,6076541,6047502. and so far no action has been taken regarding these complaints and some of them have been closed with out my knowledge.




BEAM TELECOM IS THE WORST SERVICE PROVIDER I HAVE EVER SEEN..

PLEASE DO NOT TAKE INTERNET CONNECTION...

Dear Sir/Madam,

This is bring into your notice and for your help, that I have applied for broadband connection from beam telecom 7 days back i.e. on 26/08/2012 however money has already been taken by Beam telecom but the installation has not been done yet.
It has been 10 times I have called Beam telecom for the expediting the resolution and have requested to get an update on the same however every time they are saying...

I have been waiting to get my internet service shifted from past 2 months now. Beam had promised me to finish the shifting processing with 48 hrs. The original request was raised on 1st July 2012 however they have no records showing he same. Another request was raised on 4th of July 2012, without any confirmation they closed the ticket. I had to call again and get another ticket opened on 13th of July.
The service is so bad and I...

I am a user of Beam cable and I have been facing connectivity issues since last week of July. I called the customer care and registered a complaint for them to fix the issue. Responding to my issue, a field technician visited my place and checked some settings and then he made some connection changes from the main box and the connection worked fine for a few hours after he left. I was sent an SMS stating the the issue was fixed and in case...

Iam not able to browse internet connection from last two years at midnight hours between 1:00am till next morning10:am. waste net connection. After raising this complain if no action taken so refund half amount back or give instead sevice.....

DEAR SIR/MADAM
I AM SHABAZ KHAN RESIDENCE OF AKBER BAGH MALAKPET HYD ,MY LOGIN ID IS [protected]@gmail.com but it is mistake in login id the correct emil login id is [protected]@gmail.com .
i have complain many times at the time of connection but there is no res ponce fromany beamtele officaial
my telephone number is [protected] please look into the matter as soon as possible,...

Hi,
As per fair usage policy mentioned by ACT broadband my download speed will be throttled once I reach the download limit mentioned in the plan I have taken. As per My plan I was allowed to download content up to 50GB in a month with a speed of 10mbps, after which download speed will go down to 512kbps.

In current situation I have not crossed the limit but my download speed has been throttled to 512kbps.
I contacted...

User Name: samraj.[protected]@gmail.com

I have made many complains from the 25th of june till to day ie, 4 August and even many tickets were issued but nothing till date has been done or no action from beam telecom has been taken.. its really disgusting from your part of services you promised to provide and you ought to be providing. I hope that immediate action will be taken to fix the problem..


Regards,br...

Since i'm having beam internet at home, the issues of losing connection is often. To resolve we have to call up on the sick and useless landline numbers which they call it as helplume numbers. I should honestly say that the staff who takes up such calls are very unprofessional and the tone they use is so pathetic. Now coming to the point, since i lost my internet connection i called up the helpline number for atleast 20 times in 2 days...

Hi ,

This is Sunil Kumar P from Hyderabad residing in Moulali Area and fed o[censored]p wrong billing and poor response behaviour of Beam Telecom.

They have stopped providing Service to a 2 years old Customer with Pre Paid Account having Enough Balance to provide service.

When I raise a ticket in there system even after 2 days there is no response from billing team and sleeping eating customer money and...

Beam telecom is one of the irresponsible team that has served me. Its executives pay least attention to customer's complaints.
I have been told that i will be given the connection by the end if june and till now there has been no information regarding it. Whenever i call their executive, I will get a single reply that we will be coming in 10 minutes and then the phone would be switched off. I would request the beam cable to return...

Internet SERVICE DICONNECTING CONTINOUSLY


Beam Telecomss is providing the worsts services.i have raised many complaints
regarding disconnection of Internet. daily 3 to 4 hours Internet connection
goes away i have fed up to giving complaints regarding this. i have many complaint
numbers with me means ticket numbers example : 5465094 it is latest one.
whenever i call to customer care i got...

very very bad service from beam cable. so many times i have call to call center but know one is picking phone....