ACT Fibernet Complaints & Reviews

TRANSACTION FALURE
recharge unsuccessful

hi,
i am vijay.i recharged my MTNL mobile prepaid number : [protected] for rs. 35 0n April 10Th from BEAM TETLECOME.They deducted amount from my account but i got The message as recharge unsuccessful due to some technical problem.Now 7 days all-ready passed.So please do some help to get my money refund & credited to my account earlier.


Pay. Confirmation...

The worst support we get from the beam telecom people. My connection is under disconnected state from last 1 month.
I am calling them daily and asking for the updates they say that the issue is in the server side pls give us 24 hrs your problem will be solved.
But that day never comes. Laziness and uncoordination exists between the employees.
I even escalated three tickets and talked to the supervisors and also the nodal...

Dear sir/madam,
मै विष्णु कान्त जांगिड, उपरोक्त कंपनी की सेवाये पिछले 5-6 साल से ले रहा हूं ।मेरा इनके पास रजिस्टर नंबर है [protected], बीच मै कइ बार छोटी मोटी परेसानियां आती रही है, पर 2-4 दिन...

I am facing internet connectivity issue from past 4 days. I have raised a complaint on 2nd April 2013 and I have not received any response or resolution from Beamtele company.
I have called almost 20 times and they promise every time that it would be completed with in couple of hours and I will get a call as well as Technician will visit my place in couple of hours. But nothing has been done. Maximum time for resolution is 24 hours...

One of the worst services by the ACT TV service team, i have given complaint 3 days back and still the are saying that our service engineer working on the issue...some server problem, But when i told that my setup box is not working still they are saying they are working on it...I suggest every one not to take ACT TV connection in Babusapalya area......

While extending my connection I was specifically told that there will be no shifting charges if I go for a long term connection. Now that I took the long term connection they are asking for shifting charges. Even customer service says it should be free but the installation agent just seems to say he will not do it unless the orders come from some very high authority. The only person being harassed in all this is the customer although it leaves...

vTo whom ever is concern
my beam internet account no 28388 username [protected]@yahoo.com registred mobile no [protected]
the internet wifi router is not working properaly it ,most of the time the wifi router is not working it will work for a some period but i cant mention the particular for how much time it work and how much time it will not work .mostly when there is some urgent work of internet it will not work ,note i...

Hello,
I have made booking for internet connection on March 06, 2013 and paid 2600 rs for their 6 months subscription. But on March 09, When the serviceman came to install the box we didn't agreed due to unavoidable reasons and asked the salesperson whom we paid the money to cancel and return our money back to us. He cancelled the connection but said the money refund will take 15 days. Everytime I call the customer care they...

Dear All,

We paid Rs.2600/- towards new broadband connection, after that we did not get proper placement to keep the Setup box at our house, so we cancelled the connection and asked for Refund on 05-Mar-2013. they updated the comments on our account towards refund, and we got mail as well from Beam Cable. on that day they said cheque will come to your address with in 15 days. today is 23-Mar-2013 till now we did not receive...

I am using the beam broad band connection from last one year. On 1st Feb 2013 suddenly power came from Beam cable and burned my lap top.
I have informed the same to Beam team, they came to my house and investigated and confirmed the burned issue. After one moth they have taken my laptop to main office. Still they have not give any assurance to me.

I am trying tio call beam people but they are not responding properly....

My Account number with Beam Telecom is 115696. I have been using Beam Telecom's broadband Internet service for about three years now. The first two-and-a-half years of relationship with Beam was due to absence of other network provider in the area I lived. I had issues with connectivity during this period also, but there has been resolution for the problem raised within a day or two.

I moved to a new location recently...

Oh.. first of all let me thank you for rectifying my internet connection after 3 days... oh such a shame on your customer service and work ethics.... Don't you feel responsibility when one of customer calls you with lot of patience.. as they know they would have to wait for their turn as there would many terrified customers waiting for logging in their complaints and to actually speak to one of the Customer reps... oh poor Customer Reps...

Hi,


My Name is Amarnath Ageeru resident of Chandanagar, Hyderabad,

Beam A/c No 487829.

Email ID: amarnath.[protected]@gmail.com


My Address:


Amarnath Ageeru,

Flat No:G2,

SPR Homes,

PJR Enclave,

Road No:1, Madhavapuri Hills,

Chandanagar, Hyd.


br...

I have been using an Internet connection from Beamtele for the past 4 months. For the last few days i.e on 8th March 2013 I have been facing a problem with connectivity. The service provider raised ticket (ticket No. 7789102) against my complaint but till date my problem is not rectified, they are irresponsible in resolving the problem. I have been calling them at least twice daily, but of no use. Please render your help in any possible way....

Hi,

I had paid the entire years subscription along with the money for the wireless router on 15th Feb with a promise from the sales rep that the internet would be activated in 2 days time which never happened. I had to make numerous calls to get them to set the connection up. They finally provided the connected however till date the wireless router has not been installed. I have made numerous complaints, they send sms saying...

We are using beam telecom(fiber net) services from past 1.5 years. past six months the service of the company is worst. suddenly internet stops working , if we call the help line of the service provider they tell us we will restore the connection or solve the problem with in 24 hrs. it will not happen with in 24 hrs they will take average of 48 to 64 hrs to rectify even some more time.recently i have raised a complaint on 5th March now the...

Hi,

I am Sanjeev Kumar. I have had a very unprofessoinal customer service experaince from Beam Telecom. I have been using Beam Telecom since 2 years. For the past 2 months I have been complaining about the network connectivtiy problem and to my surprise every time a ticket is raised and it is closed without my confirmation. This time I have had a call with an UTTERLY UNETAHICAL UNPROFESSIONAL guy whose name was Raju (as told...

I am a new beam customer registered few weeks back. when they come to register they speak very politely but jst after we pay the money they show their real nature. After continuous phone calls(since 3/2/13) a person came twice and installed the Internet setup but couldnt configure a simple router (DLINK). Since that day i have been calling to ram([protected]) and nagraj ([protected]) for technical help. I also told them that if there is any...

I have ACT internet connection with 10MBPS line for last one year. I am staying opposite to Koramangala police station - 8th block , 3rd cross Koramangala.

The connectivity went on good for about 4-5 months. Later on there were frequent cuts from the service and I used to log a call on ACT helpline and it used to get resolved sometimes in 10 mins, 30 mins and sometimes in a day or 2.

From Dec'2012, the...

"BEAM INTERNET" ARE THE WORST INTERNET SERVICE PROVIDERS EVER SEEN !!!
THESE ROBBERS HAVE KEPT MY MONEY (Rs.1000) WITH THEM & HAVE NOT PROVIDED WITH AN INTERNET CONNECTION TILL DATE (2 MONTHS NOW).
THEY HAVE THE WORST CUSTOMER SERVICE , AND ARE GOOD AT MAKING FALSE PROMISES..
WHO NEVER EVER STICK TO THEIR WORD.
STOP ROBBING LIKE THIS FROM PUBLIC , TO GROW UR BUSINESS...
SHAME ON U !!!
THEY...