ACT Fibernet Complaints & Reviews

I have taken the 6 months package from them but due to some unavoidable reason i need to leave in 5 months so i asked them to refund my money and they simply refused to that and then i asked them to increase my package so that this amount can be adjusted they told me that they will get to me soon and from last 1 and half month i am calling them and raising tickets for the status and they are simply telling me that concerned department will get back to me soon .Any reason for this pathetic reason from them.

I have given the request for a new connection on 16th and 18th July and they collected the documents on 19th July. They promise me to have a connection by Monday and that never happened. One executive visited on Sunday and said that they will do the fiber cabling and it will take some time so it will be done by Friday. After make many calls they fixed the box on Thursday but they never bother to have a fiber cable there. I waited till Friday evening and then I called them again and I asked them that the box was fixed on 24th then why you didn't complete the fiber cabling on 24th and even on 25th. And there was same sorry and apologies and they said it will be done before 30th which is really very long time. Completely unhappy with beam fiber Internet activation.

I applied for a new ACT broadband connection on 8-July-2014. To got my connection it took me 12 days (after server calls). After working for 2 days not the connection is lost again for last 5 days. Contacted customer care several times and every time they gave false promises that it would be fixed within a day. Complaint number: [protected]

We have taken new connection on[protected], till today the activation is not done, they have done the installation and given user name & password on mobile since that day the lights on network is not coming some time its showing no connwctivity or low limited access and its not opening beam portal also when i have been to beam office at gandhinagar, narayanguda branch the people say that it is allready done and activate till today i have not use internet for single minute, when were i have given complaint the people just come for formality and say there is power problem in bount, i have done 6 months payement in advansed i want my problem to be solved kindly help or i will give in news papers...cheated me, cheating customers they dont even have qualifed people to help customers...My account # is 738332.

My ACT broadband connection is not working since last week as there was a fibre cut for which I have already raised an complaint with helpdesk and informed them about the fibre cut.However, there has been no action taken yet to resolve this. After two days when I called to get the update they are saying me same thing that "there is a fibre cut and our team is out there to look into the issue". What surprises me most is when I ask them about the progress, they say very proudly that we have 3 working days to resolve the issue. I am not sure if they need to work on the 71th hour for every complaint ? I expect them to resolve the issue ASAP. My User Id : 10732187 A/C No : 576207

ACT Customer support is not providing 24 hours service. They promise they are working 24 hours but in real they keep phone line Disable Mode. Many times i tried to speak with them when Internet is not working but their line not connecting :[protected]. Bangalore They don't have toll free number which is really unprofessional service. Happy till net working - if problem then really horrible to contact customer support. Act providing service by local TV Cable operator. They also lazy to support.

This is to inform people interested in knowing about Beam Telecom. - Beam Fiber has recently crossed 4 Lakh broadband customers - Making them one of the top 5 ISP's in India with Rs.350 Crore Turnover Every year - They have about ~ 60Gbps (19 Petabytes of files can be transferred with such capacity), Which would be increased by 10Gbps in coming months making the total to ~ 70Gbps. Congrats Beam telecom.. Give your customers Good tariff plans which makes sense.

My user I'd [protected]@gmail.com or account number 436521, based in Hyderabad city. I hav requested for reconnection for my internet services on the 03/06/2014 with ticket number 12563038 and on 04/06/2014 with ticket number 12577113 and was told that with 48 hrs some one wud attend the issue, I got a call on 5/06/2014 saying a technical guy would come connect the wire so that so that I cud see the beamtele home portal, and the guy came n connected on the same day within couple of hours was quiet swift. As I asked that tech guy abt the money collecting agent when he can come up for the payment, he replied I have already informed the Himayathnagar office with in few hours he may come and collect. To my shock the guy did not turn up for 3 days on the 4th day evening he called up saying he wants to come and collect the money for reconnection I.e monthly instalment and reconnecting charges rs 300. I asked him to why he took 3 days to come n collect the money, he gave a weird reply "sorry sir, I did not any information just today minding I got information to collect". I was very upset with him, I told him to come down next day as I was not available but he did not turned up next day. I again raised this issue with a ticket number 12563038 on 9/06/2014 saying guy did not come with in said tym of 48 hrs for reconnection. I insisted the guy to get me a proper reason to why this late has incured for me in collecting the money. and i asked him to compensate me in the form waving away the reconnection charges i.e Rs 300 . But he said the company has policy to charge 300 on the reconnection. i would like to know from the beamtele if they hav any consumer rights policy such customer satisfaction cutomer importance . or do they just follow the policy n made these policies to their own convinence. I was not given any kind of reponse frm the tele calling team, i hav asked to let me speak to ur team leaders or managers they always say i wud get a call frm higher authority. which i never. and after that ignored my concern and ignored abt my issue they just reluctant said they cannot do any thing. After waiting for a month and half on the 15/07/2014 i called in again on[protected] and requested them for reconnectiong with a new tocken number 13089238. the same cycle is being followed again with 48 hrs cycle which never happenes in beamtele. again technical guy came on 16/07/2014 made sure that home page is displayed. and today till 19/07/2014 no 1 has come up to collect the moneyand only after 6pm guy called me to collect money n told that only by monday the login id password cud b given to me. As to why this is happeneing with beam tele, i dont understand who is running it as they seem to b ignorant abt the customer service matter. i wud like to see some from the higher position to take up this matter. as this is a matter of great concern for both the company heads n the consumers on the whole.

Dear sir/madam, One of Beam Fiber executive came to my home and collected 470/-rs and he updated that amount to wrong account. When i check the receipt he credited 470/- to some athor account. immidiatly i called to beam fiber and said same thing to them and they took this as a complaint and they said wie will resolve this issue ASAP. They didn't credited my 470/- to my account and closed the request. Again i raised the complaint again they closed it without informing me. Today also i gave another complaint they are not responding properly. complaint number: 13099205

After 5 complaints, ACT Broadband is unable to fix the power backup of its junction box at Radha Reddy layout (Off Sarjapur Road, Bangalore). As a result whenever power goes off, the Internet goes off. Every time the compliant was raised I was told it will be fixed but every time they close the ticket without fixing it.

i had an existing connection Account ID -616524) and requested for shifting for a new address .With out technician visit ACT customer care said "We would like to inform you that as per the update from the team shifting cannot be taken forward as the new location is non feasible area ". But when i applied a new connection to the new address i got it. ACT is taken installation charge again.i have followed for more than a month to give the reason why i requested for shifting they didn't do but for a new connection they did it . Please find the whole email trail. [protected] Forwarded message[protected] From: Jaya Chandra Muni <[protected]@gmail.com> Date: Thu, Jul 10, 2014 at 8:19 PM Subject: Re: [Ticket#[protected]] Shifting of connections : Account ID : 616524 To: HELPDESK-ACT <[protected]@acttv.in> Gentle Reminder before i will proceed with consumer court. if i will not hear the reason why it is being said "non feasible" for shifting of my existing connection. the same time in my apartment already people are using ACT and still people are getting new connection. Regards, Jay On Wed, Jul 9, 2014 at 2:54 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear Jaya chandra Muni, Thank you for writing to us, We regret for the inconvenience caused to you.Thank you for writing to us, We regret for the inconvenience caused to you. We would like to inform you that we have escalated your request to the concerned department and we will revert back once we get an update. Kindly request you to wait till then. Thank you for your patience. Regards Kiran Kumar Nodal Desk 07/09/2014 13:00 - Jaya Chandra Muni wrote: please update me the status?/?? On Tue, Jul 8, 2014 at 4:49 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear jayachandramuni, Thank you for writing to us, We regret for the inconvenience caused to you. We would like to inform you that we have escalated your request to the concerned department and we will revert back once we get an update. Kindly request you to wait till then. Thank you for your patience, Regards Kiran Kumar Nodal Desk Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype 07/07/2014 10:30 - Jaya Chandra Muni wrote: what non sence already people are using in the same appartement. can you call me. Regrards, Jay On Sat, Jul 5, 2014 at 2:13 AM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear Jayachandramuni Thank you for your request. Thank you for your enquiry, we regret to inform you that currently our services are not available in your area. We are putting our best efforts to make our services available in your area. We will intimate you once we are ready to serve you. In case you need any further assistance please write to us or call customer care[protected]. We look forward to serve you soon. Thank you for your patience. Thanks, Regards Praveen Kumar, C Nodal Team, Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype 07/05/2014 10:30 - Jaya Chandra Muni wrote: How many time i will check. i said there are many flats in my apartment using ACT broad band. then why the false statement you have given said that non feasible area to shifting my existing connection. try to resolve this soon else i will move to consumer court. as i am following up with more than a month. Regards, Jay On Fri, Jul 4, 2014 at 10:15 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear Jayachandra We regret for the inconvenience caused to you. We would like to inform you that the connectivity issue has been resolved as per the concern technical team. We request you to cross check the connectivity and please communicate to us, in case of any inconvenience. We have every desire to address your needs and provide the best solution available to resolve your issue. Regards Kiran Kumar Nodal Desk 07/03/2014 10:10 - Jaya Chandra Muni wrote: why with out technician visit you have said non feasible to transfer my connection. but when i checked here in my address there are few flat in my apartment is already having the ACT broadband connectivity. kindly re open my case and i need a string reason of not being shifting my connection . On Fri, Jun 27, 2014 at 12:50 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear JAYACHANDRA MUNI, Thank you for writing to us, We regret for the inconvenience caused to you. We would like to inform you that as per the update from the team shifting cannot be taken forward as the new location is non feasible. Thank you for your patience, Thanks & Regards, Kavya.NS. Nodal Team. Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype 06/24/2014 23:38 - Jaya Chandra Muni wrote: give me a days when you are going to solve the issues, it is already 13 days over (i sent my first email request on June 11. why this kind of poor service. if you will not server better i don't have any other option left, i have to find the alternate service provider. call me to discus more on my cell -[protected] Regards, Jay On Mon, Jun 23, 2014 at 6:22 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear JAYACHANDRA MUNI, Thank you for writing to us, We would like to inform you that the TAT time for the shifting of connection is 15 working days, shifting will be completed within the TAT time. Kindly request you to wait till then. Thanks & Regards, Kavya.NS. Nodal Team. 06/23/2014 01:00 - Jaya Chandra Muni wrote: please update me with the status? what is the SLA On Thu, Jun 19, 2014 at 5:11 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear Jay, Thank you for writing to us. We regret for the inconvenience caused to you. We would like to inform you that we have forwarded your request to concern team & we kindly request you to wait for the confirmation. Request Number :[protected] . Regards Kiran Kumar Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype 06/17/2014 21:30 - Jaya Chandra Muni wrote: Hi, from June 11, I am following up for the bellow request, no one is responding. why this kind of poor service. Kindly shift my connection to the new address mentioned bellow on 28/June/2014. FLAT#105, 1ST FLR, BLK -2 SLS SUNRISE SY.NO.70/1 PANATHUR VILLAGE VARTHUR HOBLIU BENGALURU EAST 560066 Regards, Jay On Fri, Jun 13, 2014 at 10:30 PM, Jaya Chandra Muni <[protected]@gmail.com> wrote: kindly respond [protected] Forwarded message[protected] From: Jaya Chandra Muni <[protected]@gmail.com> Date: Wed, Jun 11, 2014 at 9:27 AM Subject: Shifting of connections : Account ID : 616524 To: [protected]@acttv.in Hi, Kindly shift my connection to the new address mentioned bellow on 28/June/2014. FLAT#105, 1ST FLR, BLK -2 SLS SUNRISE SY.NO.70/1 PANATHUR VILLAGE VARTHUR HOBLIU BENGALURU EAST 560066 Regards, Jay

I have given complain on 8 of july with bearing ticket number 12962795 but the problem is unsolved and without solving my problem they have closed my ticket with the status problem solved.Whenever i call beam customer care it always show busy.please solve my problen soon.

I have requested transfer of service from Gachibowli to Abids. Someone came and collected the documents and transfter charges and promised that it will happen in 48 hrs on 08-July-2014. After that there is no communication from Beam. If I call, I get the canned response that the issue will be resolved in 24 hours. I even talked with one "Floor Manager". She put me on hold for 20 mins and disconnected the call. They have created 4-5 high priority tickets and no one has addressed it so far.Here is one such Service Ticket : 12997472.

I am so frustrated with your broadband and the parrrot speaking customer care. Last month, I had clearly told me that unless my query is closed, i will not be paying the bills and you guys said we will get back. Despite that, you guys closed the query only at the end of the month and I paid the amount in frustration although you did not give me any answer. For yur hopeless service, you are asking me to pay Rs. 100 extra this month as late payment. Please reverse Rs. 100 in my next cycle...otherwise, I am going to consumer forum. Please act with integrity and respect with customers. You cannot play with people's money and for the mail that I dropped last month, there is no one single response. This shows how well you respond to customers. If you see my past history, I have not made any late payments and have a good track record...only in the last month, because of your mistake...you are putting fine to me...is this the way you bully customers. If there is any mistake from me...I am ready to pay even thousand..but please don't fool me to pay fine for your stupid mistakes. IF THE AMOUNT IS NOT REVERSED IN THE NEXT CYCLE...PLEASE CANCEL MY ACCOUNT...I WILL INFORM MY APARTMENT NEXT DOOR AS WELL TO DISCONNECT...SO..YOU WILL END UP LOSING CUSTOMERS FROM OUR NEIGHBOURHOOD. NEXT MONTH MY AMOUNT SHOULD SHOW ONLY Rs. 658 (Basic Plan) instead of Rs. 758. Thereonwards, the amount can show 758. I HOPE YOU WILL READ AND ACT WITH INTEGRITY AND VALUE. I am also working hard for each penny and don't think I will be fool. PLEASE TREAT THIS AS MY LAST MAIL...OTHERWISE, I WILL HAVE TO GO TO CONSUMER FORUM. I am trying to scare you, but I have no energy to fight with you and I hate systems when it is not honest. Regards, Manjula (on behalf of Ravi)

Hi, I stay in Dilsukhnagar area of Hyderabad and I took Beam Internet broadband connection 15 days back by paying an amount of Rs.1550. From the first day onwards, I started facing connectivity issues with frequent disconnections. I kept on raising complaints hoping they would look into the issue and resolve it but to no use. The customer care people take numerous complaints and close them without resolving the issue and without even intimating. When I ask them the reason for closing the ticket without resolving, they say they already contacted me. No one even bothered to turn up and resolve the issue. I am totally fed up of their service. These are a bunch of cheats who loot people in Hyderabad. Please take some action against these people. They are charging people without providing any service. Below are the list of complaints that I raised till now #12732107 #12829789 #12865881 #12912691 #12925187 These are the number of complaints in 15 days and that too I did not raise a ticket in some times and I feel totally annoyed with their service. Thanks, Sudheer A/c no - #740303

Hi, I had applied for ACT broadband connection on 31st May, 2014 by paying 6 months subscription fee. As per the ACT, getting the connection activated would take about 7 working days. After waiting for 12 days, there was no connection established so raised a request for refund for the same amount paid initially, the complaint id is [protected]. As per ACT it would take 15 working days to refund the amount. I patiently waited for 15 days and again contacted ACT for refund. For every call to customer care centre, the customer care person would respond back that someone from the billing team would call back and give the details of the refund. I have been mentally tortured by the ACT people for not refunding the money. Almost everyday, I am calling them for the refund and they would give the same response that someone will get back to you. Please register a complaint on this and ask ACT team to respond. Application No : 131968, Mobile No:[protected], Refund request ID : [protected]

I had applied for connection on 14th June and they have taken 6 months subscription - Rs9431 and till now - no connection, no call - nothing has happened. If we call sales guy who had taken the application with cheque, is least bothered and says some issues are there and it will get resolved, otherwise - take the money. He is just money taking agent. Customer service guys are just standard english speaking people and talk sorry, get back words without meaning/value. I had registered last week : Req: [protected] ; User ID : 848364. I had called today also, same response and no action. This company advertise and does bother about customer value, money and sentiments. If Management - Sunder Raju, Bala M - are really interested in taking care of customers, then they need address operations properly. We are let at mercy of these guys by paying our hard earned money and also we have to call up and check and customer support only knows that we have not received connection only by we calling and registered complaint...

Dear Sir, I am Lakshmi Narayan. For the past two days I am getting Warning - Signal Not Found - when ever I switch on the cable TV I have lodged complaints thru Phone for more than Half dozen times but in Vain. My Mobile No is [protected] and landline is 23460477, It is pathetic to have very poor response for customer complaints from ACT. ID No is MAC00223AC5105C. Kindly take suitable action to rectify the problem. Awaiting your immediate reply and action Regards Lakshmi Narayana

We have taken a corporate connection from Beam Telecom. Our account number is 591376, We had to resort to you upon your team’s failure to rectify the power issue with our internet connection at Chandanagar-PJR area. We have been facing the issue of loss of internet connectivity during power outages in the area due to failure of the battery in your equipment. We have been raising tickets on this issue since 28th February. Hope you understand the gravity of the situation by taking a note of the date and understand the inefficiency and irresponsibility of your team. Despite being a SMB customer, we are meted out with callous indifference by your executives.They are simply closing the tickets even without checking with us and when we call them back to know the reason, they just say that we confirmed the issue as resolved, which is a blatant lie. This is high time you swing into action and take appropriate action against each one of your erring employees and restore our trust in you with a quick resolution. We also would request you to give us discount for the losses we incurred for the inordinate delays by you as per the SLA. Please instruct your billing team accordingly. Hope to hear from you soon.

Reg mob - [protected].The Worst ISP provider in the world. Completely unreliable. From the last 3 months i am getting frequent connectivity issues and when i complaint customer care they always come up with same set of sentences that within 24 hrs issue will be fixed. but it never happened. Despite of calling 100 times nobody responded. the only thing that they did is just dropped couple of messages into my inbox. I was assured that issue will be fixed permanently. Forget about fixing it went even worse. Every week i got problem like a weekly serial. and to fix a minor issue also they took 5 days. Recently i lodged a complaint on monday but till now nothing has been done despite of calling 100 times. It clearly shows that BEAM assumes customers are at their door step. So today i have taken a new connection.And trust me this ISP provider is reliable. Moreover for me the internet bill is paid by my company. and there are many of our company people WHO MISERABLY SUFFER BECAUSE OF BEAM CONNECTION. SO FINALLY WE HAVE DECIDED TO DROP BEAM TELECOM FROM THE LIST OF ISP PROVIDERS. MANY HAVE ALREADY TAKEN ALTERNATE CONNECTIONS. GOING FORWARD THERE WONT BE EVEN A SINGLE CUSTOMER FROM MY COMPANY (DELOITTE CONSULTING). AND IN JULY EXACTLY 546 PEOPLE DROPPING OUT FROM BEAM. WHO EVER IS LOOKING FOR A NEW CONNECTION I STRICTLY RECOMMEND NEVER EVER GO FOR BEAM. BEAM TELECOM YOUR DOWN TIME STARTED NOW. AND YOUR BUSINESS GOING TO BE PERISHED SOON.