ACT Fibernet Complaints & Reviews

beam telecom wnen u request for the connection there men comes in 30 min and collects the money eventhough they cant provide us with a modem they have collected the money now when we ask for the refund of the money they say we will make a complain for u for which they are not ready to give us the complain matter and they will pass the matter to the concerned department for the matter.

Hi, Hope some one could help from the Complaint Board team. This is an ongoing issue since April and ACT people are not responding/addressing my issue. I spoke to CSR's (many), Nodal Team (Kavya, Kiran, Ravi, praveen, Suresh and so on) members but are of no help. I call them almost every 2 days and they keep giving me one or the other excuse without giving me a solution. They say us that they will get back in few hours but that few hours will never come. All they do is - They give false promises and get rid of the call without a solution. Almost every one in the nodal team knows my name and they recognize me with my name and they ll run out of giving excuses and say that they are still looking into the issue (since 3 months). I have sent emails and tried to get in touch with them on the phone- but they are careless. I waited for long and listened to their excuses and have no patience to prolong this. This has to be actioned immediately else I will take this to Civil Court if needed and will explain how they are treating customers. ACT gives a good speedy internet (thats the only benefit) but they are very poor in customer satisfaction and they dont address customer issues at all. They may be targeting and focusing on sales and gaining new customers but not retaining the ones who are already taken up their service. I am not judging ACT here but atleast a new customer should not experience these issues as ACT will show you what Pain is once subscribed. I have emailed ACT my issue on may 2nd which i will be attaching the same here in JPEG format for your reference along with the chain of emails and documents/complaints made with BESCOM. When i emailed ACT on may 2nd, i got response only on May 28th.This shows how the service is. I also have all the calls recorded. If needed i can send all the calls list which i spoke to ACT CSR's, Nodal team and Claims department. Kindly help me to get solved ASAP. Regards, Praneeth Reddy [protected] [protected]@aol.in

I got my ACT broadband connection on April 10, 2014. In 4 months, I am getting it terminated, but not because of technical issues. The ACT broadband connection performed almost without glitches, and on two occasions when there were glitches, the response to complaints was reasonable, though not super quick. No, the reason I am quitting ACT is because of a total lack - I mean ZERO - of care for customers and possible signs of lack of ethics, maybe even outright dishonesty. In April itself, I referred my brother, Murali, to ACT as a potential customer, and his connection was set up quickly. I expected my bill for May to reflect ACT's promised 20% discount for referring customers, but that did not happen. When I called up the company, I was told that the discount was missed because of an administrative oversight, and that it would be shown in the next bill, so would I pay the full bill amount? I did that, and waited for the next month's bill. In the meantime, I referred two more potential customers to ACT. To the best of my knowledge, neither has been contacted by ACT, though more than 6 weeks have passed by. The bill for the next month (June) once again did not reflect the 20% discount. When I called up ACT, I was once again given an apology, once again given a story about oversight, and this time, I was told to pay my bill less 20%. When I tried to pay the bill, I found that ACT's payment system accepts payment for more than the pending bill amount, BUT NOT FOR LESS. Thus, the lady who gave me the advice to pay my bill amount less 20% was poorly trained/ untrained/ uncaring at the best, or an outright liar at the worst. At any rate, I had started the payment process, so I completed it by paying my June bill in full. Another phone call to ACT, and this time the lady, after yet once again taking down the entire history, said she would call back in half an hour. This was in the evening of Monday, July 14. I waited more than 300 half hours and on the afternoon of Monday, July 21, I wrote an email to ACT. I asked for action on my grievances, otherwise I would be forced to reconsider continuing with my ACT subscription. I got an automated reply assuring me of further response with 4 to 24 hours. I gave ACT the benefit doubt and wrote another email about 48 hours later on July 23, reminding ACT of my first email and asking for a response within 24 hours, failing which I would terminate my ACT connection. Another automated reply, another promise of a response within 4 to 24 hours. Another 72 hours, and on July 26, I emailed ACT formally terminating my ACT connection. Another automated response. When it appeared sure I would be not getting an email response, I phoned again two days later to confirm that my last email had been received and that my termination request was being processed. The man - yes, this time it was a main - acknowledged my email and wanted to know why I was discontinuing. I told him I had no more patience left, to refer to their voice recordings and email records. Nothing at all since then. I am reminded of the when I terminated my Airtel connection so I could go in for ACT. I received dozens of phone calls from Airtel, asking me not to terminate, offering any help whatsoever I needed, and actually offering me special deals. Four months after I left Airtel, I AM STILL GETTING PHONE CALLS FROM THEM, though not every day. It appears ACT just does not care about customers. To them, a customer leaving is nothing worrying. Actually, I get the distinct impression they are letting me go with the message, "Up Yours." It is sad that ACT seems to neither care for existing customers, nor about new ones.

My ticket number is 13202503. I have registered a compliant on 19th july 2014 saying that the power backup was not coming. From that day onwards, no action has been taken and it is a very unfortunate thing that each time i am calling ticket is closing without even confirming with the customer.I request you to take action and get the issue resolved asap. Thanks, Ajay [protected]

Congratulation on ACT Fibernet, but such upgrade is of no use if your service is pathetic. We were promised a instillation within 24hrs and still waiting in vain for someone to call back and inform us on the proper status. We have been chasing your sales guy, who is least interested in returning the calls leave alone serving our request. Request a quick resolution to our request No [protected]. Its service we care about and second comes your Fibernet and all other jazz.

Dear Sir, Please refer to my request dated July 25, 2014 to shift the BEAM Tel internet connection from A Block Flat 10 to H Block Flat 82, of Reserve Bank of India Officers' Quarters, Ameerpet, Hyderabad. However, you have not attended to my request even after 72 hours of the request. We have received a Repeat Call on the existing ticket. Ticket No : 13195743 Ticket Category :NSPFC Sub Category : NSPWB Ticket Date :[protected]:00:00 We will expedite resolution The connection was to be given into the bed room of the new premises. Your technician Shri Prasad who came to give the connection on July 25, 2014 was willing to give connection up to the box outside the flat H Block Flat 82 but not into the bed room through the concealed duct under the floor. There is a facility to drag the cable through the duct in to the bed room with out allowing the cables to hang on the walls which makes the newly renovated flat look shabby. Similar connections through the under ground duct in to the bed room were given in the Flat I- 97 and Flat K- 118 of the same quarters in the last week ended July 26, 2014. And therefore I request you once again to give the connection in to the bed room of Flat H- 82 immediately. If there is further delay in giving the connection please let me know and then I would request for cancellation of the connection. With regards, D. Solomon Samson [protected]

I am facing frequent disconnections each day. I have been complaining beam but no proper action is taken yet. The beam technical person just comes & gives new reason every time. Either the switch wasn't working & fixed now or some other senseless reasons. I work from home & I have faced a lot in the last 2 months, raising tickets all the time with no action. Beam has no sense of responsibility & respect towards 3 years old customer with 6 month plan. Despite having beam, i end up using mobile 3G for official work too!! I need the problem fixed or reverse my amount immediately. Thanks, Syed Salar [protected]

I have opted for Act Broadband on 15th of July 2014. They promised me to provide the connection by 20th and they collected complete money and documents on same day. Now company is not responding to my queries and there is no action from their side.

I have taken the 6 months package from them but due to some unavoidable reason i need to leave in 5 months so i asked them to refund my money and they simply refused to that and then i asked them to increase my package so that this amount can be adjusted they told me that they will get to me soon and from last 1 and half month i am calling them and raising tickets for the status and they are simply telling me that concerned department will get back to me soon .Any reason for this pathetic reason from them.

I have given the request for a new connection on 16th and 18th July and they collected the documents on 19th July. They promise me to have a connection by Monday and that never happened. One executive visited on Sunday and said that they will do the fiber cabling and it will take some time so it will be done by Friday. After make many calls they fixed the box on Thursday but they never bother to have a fiber cable there. I waited till Friday evening and then I called them again and I asked them that the box was fixed on 24th then why you didn't complete the fiber cabling on 24th and even on 25th. And there was same sorry and apologies and they said it will be done before 30th which is really very long time. Completely unhappy with beam fiber Internet activation.

I applied for a new ACT broadband connection on 8-July-2014. To got my connection it took me 12 days (after server calls). After working for 2 days not the connection is lost again for last 5 days. Contacted customer care several times and every time they gave false promises that it would be fixed within a day. Complaint number: [protected]

We have taken new connection on[protected], till today the activation is not done, they have done the installation and given user name & password on mobile since that day the lights on network is not coming some time its showing no connwctivity or low limited access and its not opening beam portal also when i have been to beam office at gandhinagar, narayanguda branch the people say that it is allready done and activate till today i have not use internet for single minute, when were i have given complaint the people just come for formality and say there is power problem in bount, i have done 6 months payement in advansed i want my problem to be solved kindly help or i will give in news papers...cheated me, cheating customers they dont even have qualifed people to help customers...My account # is 738332.

My ACT broadband connection is not working since last week as there was a fibre cut for which I have already raised an complaint with helpdesk and informed them about the fibre cut.However, there has been no action taken yet to resolve this. After two days when I called to get the update they are saying me same thing that "there is a fibre cut and our team is out there to look into the issue". What surprises me most is when I ask them about the progress, they say very proudly that we have 3 working days to resolve the issue. I am not sure if they need to work on the 71th hour for every complaint ? I expect them to resolve the issue ASAP. My User Id : 10732187 A/C No : 576207

ACT Customer support is not providing 24 hours service. They promise they are working 24 hours but in real they keep phone line Disable Mode. Many times i tried to speak with them when Internet is not working but their line not connecting :[protected]. Bangalore They don't have toll free number which is really unprofessional service. Happy till net working - if problem then really horrible to contact customer support. Act providing service by local TV Cable operator. They also lazy to support.

This is to inform people interested in knowing about Beam Telecom. - Beam Fiber has recently crossed 4 Lakh broadband customers - Making them one of the top 5 ISP's in India with Rs.350 Crore Turnover Every year - They have about ~ 60Gbps (19 Petabytes of files can be transferred with such capacity), Which would be increased by 10Gbps in coming months making the total to ~ 70Gbps. Congrats Beam telecom.. Give your customers Good tariff plans which makes sense.

My user I'd [protected]@gmail.com or account number 436521, based in Hyderabad city. I hav requested for reconnection for my internet services on the 03/06/2014 with ticket number 12563038 and on 04/06/2014 with ticket number 12577113 and was told that with 48 hrs some one wud attend the issue, I got a call on 5/06/2014 saying a technical guy would come connect the wire so that so that I cud see the beamtele home portal, and the guy came n connected on the same day within couple of hours was quiet swift. As I asked that tech guy abt the money collecting agent when he can come up for the payment, he replied I have already informed the Himayathnagar office with in few hours he may come and collect. To my shock the guy did not turn up for 3 days on the 4th day evening he called up saying he wants to come and collect the money for reconnection I.e monthly instalment and reconnecting charges rs 300. I asked him to why he took 3 days to come n collect the money, he gave a weird reply "sorry sir, I did not any information just today minding I got information to collect". I was very upset with him, I told him to come down next day as I was not available but he did not turned up next day. I again raised this issue with a ticket number 12563038 on 9/06/2014 saying guy did not come with in said tym of 48 hrs for reconnection. I insisted the guy to get me a proper reason to why this late has incured for me in collecting the money. and i asked him to compensate me in the form waving away the reconnection charges i.e Rs 300 . But he said the company has policy to charge 300 on the reconnection. i would like to know from the beamtele if they hav any consumer rights policy such customer satisfaction cutomer importance . or do they just follow the policy n made these policies to their own convinence. I was not given any kind of reponse frm the tele calling team, i hav asked to let me speak to ur team leaders or managers they always say i wud get a call frm higher authority. which i never. and after that ignored my concern and ignored abt my issue they just reluctant said they cannot do any thing. After waiting for a month and half on the 15/07/2014 i called in again on[protected] and requested them for reconnectiong with a new tocken number 13089238. the same cycle is being followed again with 48 hrs cycle which never happenes in beamtele. again technical guy came on 16/07/2014 made sure that home page is displayed. and today till 19/07/2014 no 1 has come up to collect the moneyand only after 6pm guy called me to collect money n told that only by monday the login id password cud b given to me. As to why this is happeneing with beam tele, i dont understand who is running it as they seem to b ignorant abt the customer service matter. i wud like to see some from the higher position to take up this matter. as this is a matter of great concern for both the company heads n the consumers on the whole.

Dear sir/madam, One of Beam Fiber executive came to my home and collected 470/-rs and he updated that amount to wrong account. When i check the receipt he credited 470/- to some athor account. immidiatly i called to beam fiber and said same thing to them and they took this as a complaint and they said wie will resolve this issue ASAP. They didn't credited my 470/- to my account and closed the request. Again i raised the complaint again they closed it without informing me. Today also i gave another complaint they are not responding properly. complaint number: 13099205

After 5 complaints, ACT Broadband is unable to fix the power backup of its junction box at Radha Reddy layout (Off Sarjapur Road, Bangalore). As a result whenever power goes off, the Internet goes off. Every time the compliant was raised I was told it will be fixed but every time they close the ticket without fixing it.

i had an existing connection Account ID -616524) and requested for shifting for a new address .With out technician visit ACT customer care said "We would like to inform you that as per the update from the team shifting cannot be taken forward as the new location is non feasible area ". But when i applied a new connection to the new address i got it. ACT is taken installation charge again.i have followed for more than a month to give the reason why i requested for shifting they didn't do but for a new connection they did it . Please find the whole email trail. [protected] Forwarded message[protected] From: Jaya Chandra Muni <[protected]@gmail.com> Date: Thu, Jul 10, 2014 at 8:19 PM Subject: Re: [Ticket#[protected]] Shifting of connections : Account ID : 616524 To: HELPDESK-ACT <[protected]@acttv.in> Gentle Reminder before i will proceed with consumer court. if i will not hear the reason why it is being said "non feasible" for shifting of my existing connection. the same time in my apartment already people are using ACT and still people are getting new connection. Regards, Jay On Wed, Jul 9, 2014 at 2:54 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear Jaya chandra Muni, Thank you for writing to us, We regret for the inconvenience caused to you.Thank you for writing to us, We regret for the inconvenience caused to you. We would like to inform you that we have escalated your request to the concerned department and we will revert back once we get an update. Kindly request you to wait till then. Thank you for your patience. Regards Kiran Kumar Nodal Desk 07/09/2014 13:00 - Jaya Chandra Muni wrote: please update me the status?/?? On Tue, Jul 8, 2014 at 4:49 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear jayachandramuni, Thank you for writing to us, We regret for the inconvenience caused to you. We would like to inform you that we have escalated your request to the concerned department and we will revert back once we get an update. Kindly request you to wait till then. Thank you for your patience, Regards Kiran Kumar Nodal Desk Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype 07/07/2014 10:30 - Jaya Chandra Muni wrote: what non sence already people are using in the same appartement. can you call me. Regrards, Jay On Sat, Jul 5, 2014 at 2:13 AM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear Jayachandramuni Thank you for your request. Thank you for your enquiry, we regret to inform you that currently our services are not available in your area. We are putting our best efforts to make our services available in your area. We will intimate you once we are ready to serve you. In case you need any further assistance please write to us or call customer care[protected]. We look forward to serve you soon. Thank you for your patience. Thanks, Regards Praveen Kumar, C Nodal Team, Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype 07/05/2014 10:30 - Jaya Chandra Muni wrote: How many time i will check. i said there are many flats in my apartment using ACT broad band. then why the false statement you have given said that non feasible area to shifting my existing connection. try to resolve this soon else i will move to consumer court. as i am following up with more than a month. Regards, Jay On Fri, Jul 4, 2014 at 10:15 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear Jayachandra We regret for the inconvenience caused to you. We would like to inform you that the connectivity issue has been resolved as per the concern technical team. We request you to cross check the connectivity and please communicate to us, in case of any inconvenience. We have every desire to address your needs and provide the best solution available to resolve your issue. Regards Kiran Kumar Nodal Desk 07/03/2014 10:10 - Jaya Chandra Muni wrote: why with out technician visit you have said non feasible to transfer my connection. but when i checked here in my address there are few flat in my apartment is already having the ACT broadband connectivity. kindly re open my case and i need a string reason of not being shifting my connection . On Fri, Jun 27, 2014 at 12:50 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear JAYACHANDRA MUNI, Thank you for writing to us, We regret for the inconvenience caused to you. We would like to inform you that as per the update from the team shifting cannot be taken forward as the new location is non feasible. Thank you for your patience, Thanks & Regards, Kavya.NS. Nodal Team. Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype 06/24/2014 23:38 - Jaya Chandra Muni wrote: give me a days when you are going to solve the issues, it is already 13 days over (i sent my first email request on June 11. why this kind of poor service. if you will not server better i don't have any other option left, i have to find the alternate service provider. call me to discus more on my cell -[protected] Regards, Jay On Mon, Jun 23, 2014 at 6:22 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear JAYACHANDRA MUNI, Thank you for writing to us, We would like to inform you that the TAT time for the shifting of connection is 15 working days, shifting will be completed within the TAT time. Kindly request you to wait till then. Thanks & Regards, Kavya.NS. Nodal Team. 06/23/2014 01:00 - Jaya Chandra Muni wrote: please update me with the status? what is the SLA On Thu, Jun 19, 2014 at 5:11 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear Jay, Thank you for writing to us. We regret for the inconvenience caused to you. We would like to inform you that we have forwarded your request to concern team & we kindly request you to wait for the confirmation. Request Number :[protected] . Regards Kiran Kumar Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype 06/17/2014 21:30 - Jaya Chandra Muni wrote: Hi, from June 11, I am following up for the bellow request, no one is responding. why this kind of poor service. Kindly shift my connection to the new address mentioned bellow on 28/June/2014. FLAT#105, 1ST FLR, BLK -2 SLS SUNRISE SY.NO.70/1 PANATHUR VILLAGE VARTHUR HOBLIU BENGALURU EAST 560066 Regards, Jay On Fri, Jun 13, 2014 at 10:30 PM, Jaya Chandra Muni <[protected]@gmail.com> wrote: kindly respond [protected] Forwarded message[protected] From: Jaya Chandra Muni <[protected]@gmail.com> Date: Wed, Jun 11, 2014 at 9:27 AM Subject: Shifting of connections : Account ID : 616524 To: [protected]@acttv.in Hi, Kindly shift my connection to the new address mentioned bellow on 28/June/2014. FLAT#105, 1ST FLR, BLK -2 SLS SUNRISE SY.NO.70/1 PANATHUR VILLAGE VARTHUR HOBLIU BENGALURU EAST 560066 Regards, Jay

I have given complain on 8 of july with bearing ticket number 12962795 but the problem is unsolved and without solving my problem they have closed my ticket with the status problem solved.Whenever i call beam customer care it always show busy.please solve my problen soon.