ACT Fibernet Complaints & Reviews

Dear Sir/Madam, I am Rakesh reddy with Registered mobile number [protected], I subscribed BEAM Internet connection for 6 months package. On 2nd month of my usage I needed to shift my connection & I requested beam customer support for shifting connection on 2/05/2015.The customer support people told me they will check feasibility with in 48 hrs. I called them after 48 hrs they said it will take 24 hrs more. They keep saying it for 5...

Guys be Aware about this fraud, They are a uniformed fraud under company name, We like there service only and only and only because their internet speed or else ACT will not stand anywhere so far, but they take disadvantage of their Services, Guys aware about it If you do not pay their bill just for a month Due to any reason could be anything without any Intimation they will charge you 500 rupees hard earned money, Truth no problem payin...

Hi,

Please do not go for, ACT broadband, its worst service ever seen, had applied for connection on 2nd April 2014, they came back to me to connect on 21st April 2014.

For name sake we have Nodal officer, and also requested for cancellation on 13th April 2013, today is 5th May 2104, i have not got my refund yet.

I have lost more than 100 Rs just by calling there CSR, its useless.

So...

I raised a request to beam on 25th April for not getting Internet access. Till now the issue is not resolved. Request# 12148837 is closed saying "The issue is resolved and informed the customer". However the issue is never resolved. I called everyday many times. The customer support representative gave me false promises saying they will send a technician but they never sent any technician. They created another request #12128938. But...

Hi, initially we have taken beam Internet connection using my brother ADDRESS PROOFS and after that i asked to change my name in the connection BCOZ i can reiumberse my amount if the connection is in my name from my company.when i called to beam Ccare they told that u need to submit ur proofs.so0me one will come from Beam and they will collect ur proofs .I told iam ok with that.But no response as of now.I raised so many requests and called...

I re established act broadband connection after payment of previous dues. Although I got a response immediately and the connection was set up, the speed was terrible(is an understatement).. each page would take 5 minutes to load or sometimes it would never load at all... even bsnl is 100 times better.. i complained 4 times to call centre ad complained on twitter too.. but no one bothered to rectify it or even respond or call back.. It has...

I have Beam High Speed Internet connection. However, I am not able to connect to Internet from last 4 days. I called Beam customer support many times and raised requests but they are not helping me on this issue. Everybody says, "We will resolve this issue in 24 hours" but nobody is resolving the issue. It is very poor service from Beam. They are incapable of resolving the issue. They don't have technical expertise. I need full refund...

I have given a transfer request on 7th of April but after 15 days also they are unable to provide me the connection. In a normal private broadband case, it happens in 3-4 days. After contacting the nodal officer 5-6 times also this is the result. I can not escalate it beyond nodal officer that is the reason I am forced to post it here. Even on 21st April I got a message saying that "Your request will be attended by 23rd April" but still...

Hi, User ID: 676506 I had requested for ACT broadband connection and even after 21days after activation of my user account Installation was not completed. Also when asked about the status of the Installation I did not get any answer till date. Whenever I used to call the Installation team they used to say they are visiting now and asked me to be available at home to complete Installation (this as happened almost 6-7 days/Instances). Below...

Hello Sir, Acct No: 18714 Its been 4 days since your sales person came and collected cash towards advance payment to provide Internet connection. The same person promised that some body from Beam Telecom will visit in next 48 hours. After that there was no call from Beam Telecom and no technician visited to provide the cable with connection. In spite of repeated calls, nothing is done till now (72 hours). All the time I hear some...

Act broadband as pathetic Internet connection initial when I got connection for the first time I registered for 6 months hearing to the good feedback given by lot of people and actually there Internet speed was good I was quite happy I thought its worth paying some INR 6000++, but i am completely wrong after completion of 6 months again I renewed for another 6 months it was ok for the 1st month and from there after Internet speed was completely...

Team Service offered by beam telecom is .I requested temporary disconnection on 9th Jan [10th January was my due date } as I was going on vacation, but they did not action the same & billed me for the month of January for 15 days, I came back on Feb 12th and requested for reconnection and collection agent was sent on February 15th and confirmed collection was for Feb rental, in next ten days, you portal asked me to pay due amount for...

Hi,

I am Prashant, I have booked ACT broadband Freedom plan on 27th Mar, before this plan in 2012 I was having ACT BB.But between Sep’12 to Oct’12 that connection was unused but still I got bill of Rupee 4604/-. I refuse to pay b’cause I did not usedconnection and connection got disconnected.Now I am going for new connection but when ACT checked in there system they got old payment due information.On 27th...

I went for ACT broadband connection about 10 days back.
The connection was provided in 2 days, that too on a Sunday evening.
But after one week of working, the connection has gone down, on Saturday evening (29th March).
Called up Customer Service, and raised ticket ([protected]) and was assured of a fix in 24 hours.
Since then I have been given them calls almost everyday, sometimes even multiple times a day.br...

complain no:[protected] of act today afternoon around 1 pm checked usage it was 15.73 but my plan on act is 20gb 2mbps speed downloadable today when i tried use the speed s come down to 256kbps when i asked the customer care ppl they are saying technician ppl will cal up in 4hrs but i kept on trying still they saying they cal up after 4hrs theyare doing same from 2months and along...

This is my second complaint here in less than 3 weeks. So all would be able to understand my mental agony and agitation I am going through. I dont have my internet working for more than a week. First complaint was raised on 26th of March which was closed on 27th without the issue being fixed. Subsequently raised 2 other tickets on 28th and 29th but still deprived of a resolution for me. From 21st of Feb until today I have been without the...

I spoke to the customer service in hyderabad with floor manager (Murali) technician (John) there are asking money for providing connection at our kattedan office. When i said i will pay by the company norms there are saying that if i pay 2000 rupees they will provide me the connection. This is horrible that being a company there are asking bribe....

Hi I am Dattu K S S, using Beam Telecom Private Limited (Hyderabad) Internet services since 2 years. They have requested me that they will connect a Box which contains back up battery to my electricity main in June 2013. They said that I will get Rs.50 towards power discount in the bill. I have accepted for that. From next month onwards i.e. July onwards my electricity consumption went high because of their box. I have given more than 100...

I have been ACT broadband customer for quite some time now. I have been happy with the services, though there have been some glitches here and there but those were the times that even if the net is down for 2 to 3 days, it did not matter. Since, day before y'day (23-Mar-2014) we started to experience slowness though we have yet not consumed the entire GB that is allotted for our plan (around 40GB is the maximum download limit), we thought...

We register a complaint about the network connectivity issue to act rather than attending the call and resolving the issue they are closing the call with out resolving or confirming from the end user.below is the complaint number which was opened recursively [protected]/[protected]...