ACT Fibernet Complaints & Reviews

Hi,

Please do not go for, ACT broadband, its worst service ever seen, had applied for connection on 2nd April 2014, they came back to me to connect on 21st April 2014.

For name sake we have Nodal officer, and also requested for cancellation on 13th April 2013, today is 5th May 2104, i have not got my refund yet.

I have lost more than 100 Rs just by calling there CSR, its useless.

So please do not go for ACT Broadband.

I believe we have to take this up with consumer court.

I raised a request to beam on 25th April for not getting Internet access. Till now the issue is not resolved. Request# 12148837 is closed saying "The issue is resolved and informed the customer". However the issue is never resolved. I called everyday many times. The customer support representative gave me false promises saying they will send a technician but they never sent any technician. They created another request #12128938. But no action taken until now. Beam customer support is quite unreliable. There is no proper integration among customer support, back end team and technicians. They don't know what they are doing. They don't have control over the support.

Hi, initially we have taken beam Internet connection using my brother ADDRESS PROOFS and after that i asked to change my name in the connection BCOZ i can reiumberse my amount if the connection is in my name from my company.when i called to beam Ccare they told that u need to submit ur proofs.so0me one will come from Beam and they will collect ur proofs .I told iam ok with that.But no response as of now.I raised so many requests and called so many times .But id dnt get any response.as of now i called more than 10 times and mailed more than 7 times from 25days.But no response.Please take appropriate action.this is irritating me and there is no service fro beam as of now

I re established act broadband connection after payment of previous dues. Although I got a response immediately and the connection was set up, the speed was terrible(is an understatement).. each page would take 5 minutes to load or sometimes it would never load at all... even bsnl is 100 times better.. i complained 4 times to call centre ad complained on twitter too.. but no one bothered to rectify it or even respond or call back.. It has been 10 days .. why are we left so helpless... What should one do without Internet at such times? Worst service ever.. Don't bother to get ACT.. BSNL is better as once the connection is established, you will not have any connectivity problems at least. I have switched back to BSNL..

I have Beam High Speed Internet connection. However, I am not able to connect to Internet from last 4 days. I called Beam customer support many times and raised requests but they are not helping me on this issue. Everybody says, "We will resolve this issue in 24 hours" but nobody is resolving the issue. It is very poor service from Beam. They are incapable of resolving the issue. They don't have technical expertise. I need full refund for one month or one month free Internet service. Listed below are service requests, I raised with beam support. 12148837 12128938 Regards, Ajay Betham [protected]

I have given a transfer request on 7th of April but after 15 days also they are unable to provide me the connection. In a normal private broadband case, it happens in 3-4 days. After contacting the nodal officer 5-6 times also this is the result. I can not escalate it beyond nodal officer that is the reason I am forced to post it here. Even on 21st April I got a message saying that "Your request will be attended by 23rd April" but still nobody has called me after EOD of 23rd April and finally when I called nodal officer I am getting a reply that it will be done tomorrow. They are not able to stick to their written commitment. It is simply the case of worst customer care service.

Hi, User ID: 676506 I had requested for ACT broadband connection and even after 21days after activation of my user account Installation was not completed. Also when asked about the status of the Installation I did not get any answer till date. Whenever I used to call the Installation team they used to say they are visiting now and asked me to be available at home to complete Installation (this as happened almost 6-7 days/Instances). Below is the summary of events 21-Mar-2014- Application & documents submitted 23-Mar-2014: Documents accepted with note –Broadband will be connected within 10 days (Ticket no: 2326878) 30-Mar-2014: Installation person visits & confirms no port to complete Installation 30-Mar-2014 to 06-Apr-2014: Constantly following up with Installation team 06-Apr-2014: Switch box setup, without fibre optics wiring 06-Apr-2014: Complaint logged to ACT customer care for delay in Installation (Request No [protected]) 10-apr-2014 till Date: Installation team started avoiding answering my calls 11-Apr-2014: follow up call on status & since no status update, requested to speak to floor manager (Request No[protected] 11-Apr-2014: no call back from floor manager 13-Apr-2014: consistently following up with customer care for the Information/Installation & ask them to cancel Till date no update on status OR no call back from floor manager also I presume there is no connectivity available in the locality & they have processed my application to achieve their sales target. I am logging this complaint so that other Users should not be trapped in same way, also ACT broadband company should be penalized so that they do not attempt for such acts with other new customers. Regards Kiran B +91 [protected]

Hello Sir, Acct No: 18714 Its been 4 days since your sales person came and collected cash towards advance payment to provide Internet connection. The same person promised that some body from Beam Telecom will visit in next 48 hours. After that there was no call from Beam Telecom and no technician visited to provide the cable with connection. In spite of repeated calls, nothing is done till now (72 hours). All the time I hear some excuses. The only thing that happened very fast was within few hours of my request (through a call to customer service) for Net connection, sales person appeared in front my door and collected cash and provided a receipt. Also, my email to [protected]@beamtele.com bounced. Request you to look into this at an urgent basis as I am unable to work from home for office work and therefore risking my job. Regards,

Act broadband as pathetic Internet connection initial when I got connection for the first time I registered for 6 months hearing to the good feedback given by lot of people and actually there Internet speed was good I was quite happy I thought its worth paying some INR 6000++, but i am completely wrong after completion of 6 months again I renewed for another 6 months it was ok for the 1st month and from there after Internet speed was completely slow and they say its high speed Internet of 15mbps its completely fake. Now its been 4 months after I subscribed for the second time its so irritating I regret for taking there connection. I think 2 weeks Internet completely stopped working and when I called and registered a compliant they said it will be rectified but it was not I had to constantly call them for 4 days and they had a standard answer saying its not working through out I trusted them but when I happened to check with my neighbour there response was its working fine for them. Its so annoying that act customer care people are fooling the consumer. Finally when I got so irritated and called them they said there technical support will cal n help me somehow they called and it was resolved in 5DAYS. Now again within 10 days its the same problem Internet is not working. I have no idea how irritated im now. I WOULD NEVER RECOMMEND ACT BROADBAND TO ANYONE AND IM THINKING SHOULD I CONNECT WITH THERE SERVICE FOR ANOTHER MONTH IN MY 6 MONTHS PACKAGE. I HAVE WASTED MY MONEY FROM 2 MONTHS IN SUCH LOW INTERNET SPEED. Forgot to also mention that there customer people don't have a solution for any complaints or queries which we have. They have a standard answer im sorry for the inconvenience but tat doesn't workout guys. My second complaint is been registered today and let me see within how many days it will be rectified. I have lost the hope and im sure it will take another 4 or 5 more days and that to I should keep calling them daily and remind them that my Internet is not working. Its embracing that a company like this have such bad service. Customer Support people don't know what is happening they have a standard answer saying "Sorry for the inconvenience". But your sorry doesn't work. LETS SEE WHEN MY ISSUE WILL BE ADDRESSED AND WITHIN HOW MANY DAYS...

Team Service offered by beam telecom is .I requested temporary disconnection on 9th Jan [10th January was my due date } as I was going on vacation, but they did not action the same & billed me for the month of January for 15 days, I came back on Feb 12th and requested for reconnection and collection agent was sent on February 15th and confirmed collection was for Feb rental, in next ten days, you portal asked me to pay due amount for January, add to that you sent a collection Guy, who was knocking my door for 20 minutes without even calling me which is not acceptable . Technically your service is good . Your customer service is just Pathetic . Plus I have a question mark about your Business ethics ? How can you pester a customer about due payment without speaking to him on phone about the issue . I have shifted to pioneer broadband now and advice people to teach Beam a lesson for their arrogance and bad service . Regards Santosh

Hi,

I am Prashant, I have booked ACT broadband Freedom plan on 27th Mar, before this plan in 2012 I was having ACT BB.But between Sep’12 to Oct’12 that connection was unused but still I got bill of Rupee 4604/-. I refuse to pay b’cause I did not usedconnection and connection got disconnected.Now I am going for new connection but when ACT checked in there system they got old payment due information.On 27th I paid 1230/- rupee for new connection including installation charge. But once they got old payment due information ACT told me they will not provide me new connection until and unless I pay total old amount. I asked ACT to check usage of my connection between Sep’12 to Oct’12 and if I used connection re-calculate the payment. Finally ACT asked me to pay for 1 month and I agree to pay.Now there is confusion between ACT sales executive who has collected payment for new connection and Help desk.Help desk was saying I will get connection within 3 to 4 days and sales executive asking me to clear old due. There is synchronization of ACT help desk and sales executive.Sales executive asking me to tell help desk to take him in conference and help desk was unable to take, that was frustrating part b’cause he was not listening and not taking any action from his side.Now no one know when I get my connection, it will be new connection or old connection reactivation?
My old connection was ACT BB PREMIUM 10MBPS 50GB and i have requested ACT Freedom 2 Mbps 20 GB.

My A/C No : 170820
My Mobile Number : [protected]
Sales Executive : Srinath ( +91 [protected])

I went for ACT broadband connection about 10 days back.
The connection was provided in 2 days, that too on a Sunday evening.
But after one week of working, the connection has gone down, on Saturday evening (29th March).
Called up Customer Service, and raised ticket ([protected]) and was assured of a fix in 24 hours.
Since then I have been given them calls almost everyday, sometimes even multiple times a day.
Every time I call, I get the same response - "The problem is with the junction box. Our technician has visited the place to check. The issue would be resolved by the End of the Day."
Till this day, and today is the fourth day (2nd April), excluding Saturday evening, that the Internet service has been down.
Totally fed up calling their customer service.
I used to have Airtel from[protected], and BSNL from[protected], and never was their service this pathetic.

complain no:[protected] of act today afternoon around 1 pm checked usage it was 15.73 but my plan on act is 20gb 2mbps speed downloadable today when i tried use the speed s come down to 256kbps when i asked the customer care ppl they are saying technician ppl will cal up in 4hrs but i kept on trying still they saying they cal up after 4hrs theyare doing same from 2months and along

This is my second complaint here in less than 3 weeks. So all would be able to understand my mental agony and agitation I am going through. I dont have my internet working for more than a week. First complaint was raised on 26th of March which was closed on 27th without the issue being fixed. Subsequently raised 2 other tickets on 28th and 29th but still deprived of a resolution for me. From 21st of Feb until today I have been without the internet connection for 28 days. I also find that its really difficult to get a resolution from these bloody cust service team. We can try our luck with the nodal officers. But its hard as hell to get through to them as they are always busy. Folks, please think twice before you take the ACT BROADBAND internet as the service they provide to the customers is really sub standard.

I spoke to the customer service in hyderabad with floor manager (Murali) technician (John) there are asking money for providing connection at our kattedan office. When i said i will pay by the company norms there are saying that if i pay 2000 rupees they will provide me the connection. This is horrible that being a company there are asking bribe.

Hi I am Dattu K S S, using Beam Telecom Private Limited (Hyderabad) Internet services since 2 years. They have requested me that they will connect a Box which contains back up battery to my electricity main in June 2013. They said that I will get Rs.50 towards power discount in the bill. I have accepted for that. From next month onwards i.e. July onwards my electricity consumption went high because of their box. I have given more than 100 complaints to them, In August 2013 got a call from their customer service team stating i will be getting Rs.100 towards power discount from September'13 onwards. Till date the power discount of Rs. 100 is not reflecting in the bill. I am tired of giving complaints to them. I want help from consumer forum. My contact number is [protected].

I have been ACT broadband customer for quite some time now. I have been happy with the services, though there have been some glitches here and there but those were the times that even if the net is down for 2 to 3 days, it did not matter. Since, day before y'day (23-Mar-2014) we started to experience slowness though we have yet not consumed the entire GB that is allotted for our plan (around 40GB is the maximum download limit), we thought we will complain but waited for a day. Then, y'day (24-Mar-2014) since 4pm net connection was erratic and after some time we could not connect to the net, so we waited for some more time and around 6:30pm we called up the customer care; as I had an important webinar arranged at 8:00pm (and I had to get everything prepared and ready before it) and we could not expect this issue at this point in time. I did not know what to do, but thought after explaining the situation the customer care will do something about this issue. We did tell them we have an important call at 8:00pm and it is important for us to have net connection; as webinars on datacard is very bad. But, they never even bothered to that specifics we provided. Casually says within 24 hours this problem will be solved. We have seen this kind of behavior when you place a call in the evenings, they are least bothered. It sounded more like you like it or not, we are not going to do anything today. [We managed webinar with other alternatives. But, ACT guys attitude really disgusted me]. ACT promises for 24X7 internet without any issue, but that is broken. I understand there are downtimes, but the downtimes should lessen and not increase. Atleast have the courtesy to see what is the urgency and how can you look at it at the earliest; rather than being reluctant. And the next day, usually by morning the issue gets fixed and we thought some technician would come to fix this issue. Alas! no one. Also, today I had to take care of my kid so had to do a Work-From-Home. There is no net connection; I was really furiated at this point in time; I call up the customer care to know what is happening and the lady says she will take this on priority and I will get a technician's call immediately. But, none called. After 2 hours again I called up and some senior guy picks up the call and I just asked him to provide an escalation number to have this fixed as I need to do my work, I cannot wait and I am not sure what the issue was and neither has any one bothered to inform us about the status - we are clueless; Have they started to look at this issue? What is happening? Totally clueless. Then, he puts me on hold after about 2 to 3 minutes he says he has coordinated with the technician and now immediately they will look into this and then he says that the fiber cable has been cut (not sure if this is the right reason, I have my own doubts as the signal strength here is full, I can see the IP Address, this usually happens when there is connectivity but the service provider on their servers have put the connection on-hold; may be this is not true always and i would like to believe so - in this case as well) and it would take another day to fix and tomorrow by 4pm this will be fixed. I then asked him, who would compensate for the loss of the day. Why was this not communicated to us when we have registered a complaint earlier? Why is it only when a customer calls, ACT tries to find out the status of the issue? Really surprising. These sequence of events has led make me think that there is some other issue and thus making some excuse to just extend the fix. This call ends here. Again, after some time I called up to get the escalation number so as to discuss with some person who is higher up, who would be more sensible, responsible and let us know the exact reasons, status and help us understand. But, this guy again puts me on-hold and later says that his manager would call me in one hours time. Now, it is more than 4 hours and I have not received any call. This is the limit.

We register a complaint about the network connectivity issue to act rather than attending the call and resolving the issue they are closing the call with out resolving or confirming from the end user.below is the complaint number which was opened recursively [protected]/[protected]

I have raised a ticket regarding connectivity issue on 13/03/2014 11:00 afternoon beam tech support had came and examined and said cable is to be replaced. he said it will be replaced on 15/03/2014. if i call the customer service they are telling that it will be solved din 24 hours every time i call them. I have called more than 25 times but they are saying that "your complaint has given high priority" but no one turn's up to solve the problem.

This is to bring to your notice my dissatisfaction with the service provided to me by your Broadband team. To give you a heads up of the issue, I had recently changed my residence and requested to transfer my connection. To my surprise, i get a call the next day from the field team asking my why i want to change the box as there was a box installed on the house where I was staying earlier. After 2 days, I was told that the first ticket is closed as it was raised wrongly ( Wasnt my mistake though). I called back and raised another ticket and I had got a call last Thursday from one of the field technicians asking for the new address rental agreement. I had asked him to get back to me on Friday(28/02/2014). After all these days, I get a call from Chetan from the customer care today mentioning that my connection is disconnected and closing this ticket. He said, he got an information saying I wanted to discontinue the services and hence disconnecting my connection which I had never told. I am unable to figure out, whats the level of support you are offering to your customers. Its more than 19 days since I called in first time regarding the transfer of my connection and I still do not have it transferred it yet. On top of all this, you are keen on disconnecting my connection also as mentioned in this email also. Would appreciate if somebody could look into this issue and get it sorted ASAP, if nobody from ACT is willing to get this fixed by tomorrow, please let me know so that I could go back to my earlier service provider Airtel Broadband which I was using for almost 5 yrs.