ACT Fibernet Complaints & Reviews

Hi, I have recently activated the internet plan from Beam telecom with the WIFI connection. However, i got the lane wire connection and WIFI set top box next day of my payment. But unfortunately, i did not got the WIFI connection activated. I have called to the Beam customer care and nearby executive several times for the resolution. However, i did not receive any proper response from them. Could you please help me to sort out...

My ACT username : 10598129 My Oct month usage : 54.18 GB (See attached image) My FUP limit : 60 GB (ACT Indulge plan) My speed was reduced to 512 Kbps on Oct 27th even before reaching FUP Limit. I called customer care several times. They said the usage details are ''delayed" by 24 Hrs and I may have reached the FUP Limit at server (Pathetic and I accepted because I don't have proofs) I've suffered with...

Every single line mentioned below is completely true, and verifiable with Beam Telecom. I am ready to give a testimony before any court as well. August 2nd week 2013: the biggest ever mistake of my life, I chose Beam Telecom. Oh God! What was wrong with me. 21-Aug-2013: whenever there is a power cut, the beam telecom gets disconnected. I call up the beam telecom service center. they say . We will install a battery at our L2 Switch,...

I have faced so many problems with the Beam telecom services. The problem started when the beam internet connection was not working in the last week of Aug. The Internet was not working for 5 day in last week of august 2013 and 5 days in the month of September 2013.After that I asked for the 10 days wave off in the same current package (I was having 6 month package (end date 13th Oct 2013)).The customer care of beam telecom said they will...

After reconnecting, my connection is actually Rs.450, but beam cable customer as taken Rs.600, he told that this is only for first month. After 2nd and 3rd month they are same collecting 600+600=1200, but the bill is showing Rs.1370. actually i have to pay Rs.900 if i asked what is this they replied your connection is in Rs.600 after this month the connection is changed Rs.450 and they reply that the person who as taken 600 is not given the...

Sir, Sub: Account adjustment I have paid half yearly amount which costs Rs.[protected] in cash + 1200 power wavier + 150 10 days disconnection adjustment) but they have converted my plan from 6 months plan to monthly plan they have not considered 1200 power wavier. There is a disconnection from 20th of october till now they are just neglecting my complaints and they are just calling and telling that "will forward your complaint to...

BEAM TELECOM INTERNET .SINCE I AM A SUBSCRIBER FOR 15 MBPS SPEED @ Rs 1111.00 SUBSCRIPTION PER MONTH - OWING TO THEIR ALWAYS SLOW SPEED -BELOW THE SPECIFICATIONS OF 15MBPS AS LOW AS 2 MBPS --IT DROPS DOWN TO . COMPALINED ATLEAST A HUNDRED TIMES IN A SPAN OF 2 YEARS BUT NO RELIEF. ALL COMPLAINTS VIA E MAIL ALSO MARKED A COPY TO TRAI (TELECOM REGULATORY AUTHORITY OF INDIA).fINALLY VEXED WITH THE LOW SPEED HAS OPTED (AS PER THE WEBSITE SPECIFICATIONS...

Beam telecom claims they work on issues only if there is an appropriate ticket for it. However, their customer service executives seem to intentionally not open tickets to minimize their work. EVERY TIME YOU CALL THEM, PLEASE ASK FOR A TICKET NUMBER, otherwise they will say you never mentioned the issue. If they say you'll get a message after the call, don't trust them - insist on them giving you the ticket number before you hang...

Its been more than a week now and whenever I call the customer care they take new complaints but are least bothered to send there technician and rectify my issue. Below are the complaint details: 1st compliant: 10010624 [this complaint was closed as I didn't pick there call LOL ridiculous reason to close a complaint] 2nd Complaint: 10036029 [this complaint was raised when enquired about the 1st complaint above] 3rd Complaint: 10055507...

We had initiated the installation of a wifi-broadband service from ACT on Tuesday(15th Oct) with a commitment of an installation on thursday (17th Oct) but now the agent woh has taken the money is absconding and the other agents which we contacted through the customer care are not picking up our call or keeping their phone on switched off mode. The phone number of ACT broadband agents we are trying to get in contact are as follows( they...

Hi, I would like to bring to your notice that how pathetic the beam cable customer service is. I raised an issue (Service Request# 9794556) around 8 pm on Monday 23rd Sept 2013 stating jack cable pin) is not working properly. On the same call, customer support executive assured it will be resolved in 24 hrs. Till now, I did not get any call neither from support team nor from Technical team. After I came to know that support team...

My Act broadband customer ID :412150 I have taken this ACT 15Mbps connection on Aug 23rd (activation date). ACT guys charged me for AUG 23 to Aug 31st as pro rated basis for the consumption (8GB -> August month; refer screen shot 1). They said that from September 1st the FUP will be 40GB. But as soon as i reached 30GB they decreased my net speed to 512Kbps. I called the customer care on sunday (22nd sept) reporting this. They said...

I Have Beam Internet connection at my Apt In Hafeezpet Hyderabad. Connection is in the name of My Wife.I called Beam Customer Support and Raised 2 tickets to change the name on the account to my name. Both the tickets are closed with out completing the job. I got SMS stating that if the issue is not resolved then send the SMS to an escalations dept. I did that and still failed to get any response from their escalations dept. Complaint Nos...

Hi, I have got a new Act BB connection on 22/06/2013. Acc No :412315 I have been clearly told by Marketing executive Mr Ramachandra that my connection is a post-paid and I have confirmed it more than thrice. I have the document which says its a post-paid connection. Now, all of a sudden within 10 days i get to know that ACT has changed my post paid plan to pre-paid and i am asked to pay advance rental for next month. My question...

Hi, I have got a new Act BB connection on 22/06/2013. Name :Nitin Chinnannavar Acc No :412315 I have been clearly told by Marketing executive Mr Ramachandra that my connection is a post-paid and I have confirmed it more than thrice. I have the document which says its a post-paid connection. Now , all of a sudden within 10 days i get to know that ACT has changed my post paid plan to pre-paid and i am asked to pay advance rental...

Hi, I have got a new Act BB connection on 22/06/2013. Name :Nitin Chinnannavar Acc No :412315 I have been clearly told by Marketing executive Mr Ramachandra that my connection is a post-paid and I have confirmed it more than thrice. I have the document which says its a post-paid connection. Now , all of a sudden within 10 days i get to know that ACT has changed my post paid plan to pre-paid and i am asked to pay advance rental...

Our beam account number is 379639 and mobile number is [protected]. we have requested for shifting of address from banjara hills to mehdipatnam Hyderabad on 16th of AUGUST 2013. Customer service representative told that with in 48 hours they will provide connection but they didn't come. again i have called so many times but they are saying the same story "with in 24 hours your request will be processed". But nobody has called...

Ref: Beam Account # 1855

I'm a subscriber of the "Free" intercom service provided by Beam Telecom in Malaysian Township, KPHB, Hyderabad. On 05-July-2013, I was sent an invoice of Rs.112/- for using the Intercom Service which is totally baseless. I raised a complaint to get this issue rectified through Ticket # 8940626 and an email as well and was given the assurance that the false charges will be reverted back...

in a month 10-15 days settop box showa as no signal found. even after complaining many a times they did not change the amplifier. we complain atleast five times a month.worst ever service. and they charge more than their counterparts. e digital charges 200 rs for all the channels but atria charges 310rs. is there no rules to charge same amount all the cable tv operators? fed up with your service. in india even private companies doesn't...

Hi Team,

Need your help very badly and please tell what needs to done again this worst beam service.

I have paid an amount of 4710 rs /- for the months of April - October 2013. They have cheated by promising to issue a refund instead they gave a discount. I will explain how they have cheated me later in this email.

Really, I lost my patience and there is no way for me except to request your help....