ACT Fibernet Complaints & Reviews

Complaint against :ACT Broadband Location :Bangalore Complaint Number: [protected] There is no Internet connectivity from 08/05/2014 (Thursday) After raising multiple complaint against them nobody turned to us to check and verify connectivity As there is a complaint number raised for the same [protected]. no manager or supervisor or concerned to check and make our internet work. Managers are giving false assurance to me that problem will be resolved but its been 4days nobody turned up this is not the first time i have raised there is past ticket opened for the same [protected] Please take appropriate action against this company. Customer Details 1) Name : Ashwin prasad 2) Address : Hanumanthnagar 13th A main hanumanthnagar 4) E-mail address: [protected]@gmail.com 5) Complaint against : ACT Broadband 6) Details: User ID: 10676178 Account number:435628 Broadband company 1) Name of Opposite party : ACT Broadband (Atria Convergence Technologies Pvt Ltd, ) 2) Registered address of the Opposite Party : Atria Convergence Technologies Pvt Ltd, Golden Heights, 59th 'C' Cross, 4th 'M' Block, Rajaiinagar, Bangalore 560 016 Ph.No[protected] Email:[protected]@acttv. 3) Telephone no.[protected] 4) E-mail of the chairman or company e-mail : [protected]@acttv. 6) Name and address of the branch with which you dealt and received defective product and services. Golden Heights, 59th 'C' Cross, 4th 'M' Block, Rajaiinagar, Bangalore 560 016

Hi, This is shyam. I raised a request to shift Beam from old house to new place(Sriram nagar colony, Hyderabad) on 25th April 2014. But still after 3 weeks, they have not done that. Even more worse is that evry day i am calling Beam Customer Care and getting the same response "Box is full.Will Construct a new Box in another 24 hours". I have send email to Nodal Officer of Beam.Then also no action done by them. Now lost all hopes on whether they will provide me Internet service or not.

I Rakesh, my complaint is against Beam Tele technicians and employee who are in higher position. I had taken connection on 5 th may 2014 till now internet no instalation..during package discision time taken advance as well as installtion payment from me and i got suriry there will not be any problem after connection but package person said that tumarrow means 6th of may our technicians will come and the will do installation and set up but tecnicians didnt come on that day...then i follow up by mail as well as by phone, msg ...and request to send any technicians for the set up internet but till now(11th may 2014) no technicians come to me..daily from 5th of may. to present day i m calling to them but they not coming.. all time telling we are busy in meeting, have some work...ok that is fine but meeting or any other work may be up to 1hr or 2 hr ..after that they can come but not came..now i am feeling i did mistake why i taken choosen tele beam service..thinking this is world worst service...i have never ever faced this type of problem before. suggesion to technicians either you come and check the status or disconnect my connection with fully return my money. Rakesh D. Mob. [protected] my ticket no is12281383

My internet is not working from past 10 days . My profession depends on internet and without internet I am jobless . I have made numerous call to Customer Support and still there is no response . The bill for the this month is already generated by ACT . They have not fixed the internet problem . I took this to twitter by posting about the issue on the ACT twitter page . Still no response . I hope posting on Indian consumer complaint forum will help .

Sir / Madam, This regarding my application for a new Internet connection from the beam-fibre network.The details of which I am giving below. Name :Prabina kumar pattnaik Account Number # 715826 (as provided to me) My registered Phone # [protected] My e-mail Id :prabina.[protected]@gmail.com Address: F.No:-102, Super Falcon, Falcon Valley, Shaikpet, Hyderabad-500008. I applied for a new Internet connection on 15th Apr 2014. Everyday I called to customer care asked for status of new connection. They informed me that we will resolve the issue with in 24hrs but nothing to happened. ​ Always I got the reply cabling issue from beam team. So really I frustrated with these guys about doing works. Hoping to get a favourable reply from you soon ​ Regards, Prabin [protected]

Every week I got to register a complaint that my ACT broadband stopped working. And they take 2 days to solve a problem. Out of 7 days, I use only 5 days of broadband. Feeling frustrated with their service. These were my complaint numbers: April 22: [protected] April 29: [protected] - Solved and again one more complaint April 29: [protected] May 6: [protected] Kindly advice me how I can use your so called "High Speed Internet"? I dont know if that is the issue with the box installed or the issue with the technician sent for resolving the problem. But if again next week I got to call customer care for such problem, I am going to disconnect ACT. I would take some dongle which is much better compared to such pathetic Broadband connections! ACT wakeup.. You are losing customers!!

Dear Sir/Madam, I am Rakesh reddy with Registered mobile number [protected], I subscribed BEAM Internet connection for 6 months package. On 2nd month of my usage I needed to shift my connection & I requested beam customer support for shifting connection on 2/05/2015.The customer support people told me they will check feasibility with in 48 hrs. I called them after 48 hrs they said it will take 24 hrs more. They keep saying it for 5 days that it will take 24 hrs more. I'm frustrated with their worst service. Please help me in solving my issue & shifting my internet connection as soon as possible.

Guys be Aware about this fraud, They are a uniformed fraud under company name, We like there service only and only and only because their internet speed or else ACT will not stand anywhere so far, but they take disadvantage of their Services, Guys aware about it If you do not pay their bill just for a month Due to any reason could be anything without any Intimation they will charge you 500 rupees hard earned money, Truth no problem payin for the mistake But same time we should have Intimated About It, Those Guys will never do it infact They will come with their own Policy which unknown with Consumer, Guys [censored] their Services They are just A culprit Taking Advantage of it, i have Decided to Opt their Service wake up guys Let them know where they stand And impact of Cheaning Customer


Thanks

Shashi [protected]

Hi,

Please do not go for, ACT broadband, its worst service ever seen, had applied for connection on 2nd April 2014, they came back to me to connect on 21st April 2014.

For name sake we have Nodal officer, and also requested for cancellation on 13th April 2013, today is 5th May 2104, i have not got my refund yet.

I have lost more than 100 Rs just by calling there CSR, its useless.

So please do not go for ACT Broadband.

I believe we have to take this up with consumer court.

I raised a request to beam on 25th April for not getting Internet access. Till now the issue is not resolved. Request# 12148837 is closed saying "The issue is resolved and informed the customer". However the issue is never resolved. I called everyday many times. The customer support representative gave me false promises saying they will send a technician but they never sent any technician. They created another request #12128938. But no action taken until now. Beam customer support is quite unreliable. There is no proper integration among customer support, back end team and technicians. They don't know what they are doing. They don't have control over the support.

Hi, initially we have taken beam Internet connection using my brother ADDRESS PROOFS and after that i asked to change my name in the connection BCOZ i can reiumberse my amount if the connection is in my name from my company.when i called to beam Ccare they told that u need to submit ur proofs.so0me one will come from Beam and they will collect ur proofs .I told iam ok with that.But no response as of now.I raised so many requests and called so many times .But id dnt get any response.as of now i called more than 10 times and mailed more than 7 times from 25days.But no response.Please take appropriate action.this is irritating me and there is no service fro beam as of now

I re established act broadband connection after payment of previous dues. Although I got a response immediately and the connection was set up, the speed was terrible(is an understatement).. each page would take 5 minutes to load or sometimes it would never load at all... even bsnl is 100 times better.. i complained 4 times to call centre ad complained on twitter too.. but no one bothered to rectify it or even respond or call back.. It has been 10 days .. why are we left so helpless... What should one do without Internet at such times? Worst service ever.. Don't bother to get ACT.. BSNL is better as once the connection is established, you will not have any connectivity problems at least. I have switched back to BSNL..

I have Beam High Speed Internet connection. However, I am not able to connect to Internet from last 4 days. I called Beam customer support many times and raised requests but they are not helping me on this issue. Everybody says, "We will resolve this issue in 24 hours" but nobody is resolving the issue. It is very poor service from Beam. They are incapable of resolving the issue. They don't have technical expertise. I need full refund for one month or one month free Internet service. Listed below are service requests, I raised with beam support. 12148837 12128938 Regards, Ajay Betham [protected]

I have given a transfer request on 7th of April but after 15 days also they are unable to provide me the connection. In a normal private broadband case, it happens in 3-4 days. After contacting the nodal officer 5-6 times also this is the result. I can not escalate it beyond nodal officer that is the reason I am forced to post it here. Even on 21st April I got a message saying that "Your request will be attended by 23rd April" but still nobody has called me after EOD of 23rd April and finally when I called nodal officer I am getting a reply that it will be done tomorrow. They are not able to stick to their written commitment. It is simply the case of worst customer care service.

Hi, User ID: 676506 I had requested for ACT broadband connection and even after 21days after activation of my user account Installation was not completed. Also when asked about the status of the Installation I did not get any answer till date. Whenever I used to call the Installation team they used to say they are visiting now and asked me to be available at home to complete Installation (this as happened almost 6-7 days/Instances). Below is the summary of events 21-Mar-2014- Application & documents submitted 23-Mar-2014: Documents accepted with note –Broadband will be connected within 10 days (Ticket no: 2326878) 30-Mar-2014: Installation person visits & confirms no port to complete Installation 30-Mar-2014 to 06-Apr-2014: Constantly following up with Installation team 06-Apr-2014: Switch box setup, without fibre optics wiring 06-Apr-2014: Complaint logged to ACT customer care for delay in Installation (Request No [protected]) 10-apr-2014 till Date: Installation team started avoiding answering my calls 11-Apr-2014: follow up call on status & since no status update, requested to speak to floor manager (Request No[protected] 11-Apr-2014: no call back from floor manager 13-Apr-2014: consistently following up with customer care for the Information/Installation & ask them to cancel Till date no update on status OR no call back from floor manager also I presume there is no connectivity available in the locality & they have processed my application to achieve their sales target. I am logging this complaint so that other Users should not be trapped in same way, also ACT broadband company should be penalized so that they do not attempt for such acts with other new customers. Regards Kiran B +91 [protected]

Hello Sir, Acct No: 18714 Its been 4 days since your sales person came and collected cash towards advance payment to provide Internet connection. The same person promised that some body from Beam Telecom will visit in next 48 hours. After that there was no call from Beam Telecom and no technician visited to provide the cable with connection. In spite of repeated calls, nothing is done till now (72 hours). All the time I hear some excuses. The only thing that happened very fast was within few hours of my request (through a call to customer service) for Net connection, sales person appeared in front my door and collected cash and provided a receipt. Also, my email to [protected]@beamtele.com bounced. Request you to look into this at an urgent basis as I am unable to work from home for office work and therefore risking my job. Regards,

Act broadband as pathetic Internet connection initial when I got connection for the first time I registered for 6 months hearing to the good feedback given by lot of people and actually there Internet speed was good I was quite happy I thought its worth paying some INR 6000++, but i am completely wrong after completion of 6 months again I renewed for another 6 months it was ok for the 1st month and from there after Internet speed was completely slow and they say its high speed Internet of 15mbps its completely fake. Now its been 4 months after I subscribed for the second time its so irritating I regret for taking there connection. I think 2 weeks Internet completely stopped working and when I called and registered a compliant they said it will be rectified but it was not I had to constantly call them for 4 days and they had a standard answer saying its not working through out I trusted them but when I happened to check with my neighbour there response was its working fine for them. Its so annoying that act customer care people are fooling the consumer. Finally when I got so irritated and called them they said there technical support will cal n help me somehow they called and it was resolved in 5DAYS. Now again within 10 days its the same problem Internet is not working. I have no idea how irritated im now. I WOULD NEVER RECOMMEND ACT BROADBAND TO ANYONE AND IM THINKING SHOULD I CONNECT WITH THERE SERVICE FOR ANOTHER MONTH IN MY 6 MONTHS PACKAGE. I HAVE WASTED MY MONEY FROM 2 MONTHS IN SUCH LOW INTERNET SPEED. Forgot to also mention that there customer people don't have a solution for any complaints or queries which we have. They have a standard answer im sorry for the inconvenience but tat doesn't workout guys. My second complaint is been registered today and let me see within how many days it will be rectified. I have lost the hope and im sure it will take another 4 or 5 more days and that to I should keep calling them daily and remind them that my Internet is not working. Its embracing that a company like this have such bad service. Customer Support people don't know what is happening they have a standard answer saying "Sorry for the inconvenience". But your sorry doesn't work. LETS SEE WHEN MY ISSUE WILL BE ADDRESSED AND WITHIN HOW MANY DAYS...

Team Service offered by beam telecom is .I requested temporary disconnection on 9th Jan [10th January was my due date } as I was going on vacation, but they did not action the same & billed me for the month of January for 15 days, I came back on Feb 12th and requested for reconnection and collection agent was sent on February 15th and confirmed collection was for Feb rental, in next ten days, you portal asked me to pay due amount for January, add to that you sent a collection Guy, who was knocking my door for 20 minutes without even calling me which is not acceptable . Technically your service is good . Your customer service is just Pathetic . Plus I have a question mark about your Business ethics ? How can you pester a customer about due payment without speaking to him on phone about the issue . I have shifted to pioneer broadband now and advice people to teach Beam a lesson for their arrogance and bad service . Regards Santosh

Hi,

I am Prashant, I have booked ACT broadband Freedom plan on 27th Mar, before this plan in 2012 I was having ACT BB.But between Sep’12 to Oct’12 that connection was unused but still I got bill of Rupee 4604/-. I refuse to pay b’cause I did not usedconnection and connection got disconnected.Now I am going for new connection but when ACT checked in there system they got old payment due information.On 27th I paid 1230/- rupee for new connection including installation charge. But once they got old payment due information ACT told me they will not provide me new connection until and unless I pay total old amount. I asked ACT to check usage of my connection between Sep’12 to Oct’12 and if I used connection re-calculate the payment. Finally ACT asked me to pay for 1 month and I agree to pay.Now there is confusion between ACT sales executive who has collected payment for new connection and Help desk.Help desk was saying I will get connection within 3 to 4 days and sales executive asking me to clear old due. There is synchronization of ACT help desk and sales executive.Sales executive asking me to tell help desk to take him in conference and help desk was unable to take, that was frustrating part b’cause he was not listening and not taking any action from his side.Now no one know when I get my connection, it will be new connection or old connection reactivation?
My old connection was ACT BB PREMIUM 10MBPS 50GB and i have requested ACT Freedom 2 Mbps 20 GB.

My A/C No : 170820
My Mobile Number : [protected]
Sales Executive : Srinath ( +91 [protected])

I went for ACT broadband connection about 10 days back.
The connection was provided in 2 days, that too on a Sunday evening.
But after one week of working, the connection has gone down, on Saturday evening (29th March).
Called up Customer Service, and raised ticket ([protected]) and was assured of a fix in 24 hours.
Since then I have been given them calls almost everyday, sometimes even multiple times a day.
Every time I call, I get the same response - "The problem is with the junction box. Our technician has visited the place to check. The issue would be resolved by the End of the Day."
Till this day, and today is the fourth day (2nd April), excluding Saturday evening, that the Internet service has been down.
Totally fed up calling their customer service.
I used to have Airtel from[protected], and BSNL from[protected], and never was their service this pathetic.