ACT Fibernet Complaints & Reviews

Hi, I have got a new Act BB connection on 22/06/2013. Name :Nitin Chinnannavar Acc No :412315 I have been clearly told by Marketing executive Mr Ramachandra that my connection is a post-paid and I have confirmed it more than thrice. I have the document which says its a post-paid connection. Now , all of a sudden within 10 days i get to know that ACT has changed my post paid plan to pre-paid and i am asked to pay advance rental for next month. My question here is who has authorised ACT BB to change my plan from POST PAID to PRE-PAID....even IF IT WAS DONE I WAS NEVER INFORMED ABOUT THE SAME!!!! I WILL NOT HESITATE TO VOICE OUT MY CONCERNS ON ONLINE CONSUMER FORUMS IF MY CONCERN IS NOT ADDRESSED SUITABLY!!! I WOULD EXPECT MY CONCERN IS ADDRESSED AT THE EARLIEST ACT BB IS NOT EVEN BOTHERED TO RESPOND TO MY COMPLAINT NOR READY TO TAKE ANY COMPLAINT FOR THE SAME!!! WHEN I HAVE PAID MY RENTAL OF 1560,WHILE TAKING CONNECTION IN ADVANCE WHY SHOULD I AGAIN PAY 1500 WITHIN 10 DAYS OF TAKING CONNECTION???

Hi, I have got a new Act BB connection on 22/06/2013. Name :Nitin Chinnannavar Acc No :412315 I have been clearly told by Marketing executive Mr Ramachandra that my connection is a post-paid and I have confirmed it more than thrice. I have the document which says its a post-paid connection. Now , all of a sudden within 10 days i get to know that ACT has changed my post paid plan to pre-paid and i am asked to pay advance rental for next month. My question here is who has authorised ACT BB to change my plan from POST PAID to PRE-PAID....even IF IT WAS DONE I WAS NEVER INFORMED ABOUT THE SAME!!!! I WILL NOT HESITATE TO VOICE OUT MY CONCERNS ON ONLINE CONSUMER FORUMS IF MY CONCERN IS NOT ADDRESSED SUITABLY!!! I WOULD EXPECT MY CONCERN IS ADDRESSED AT THE EARLIEST Please provide as much information as possible... EVEN AFTER RAISING COMPLAINTS WITH NODAL TEAM , NO 1 RESPONDS!!! AFTER ALL THIS THEY CLAIM THEY ARE BEST ISP!!!

Our beam account number is 379639 and mobile number is [protected]. we have requested for shifting of address from banjara hills to mehdipatnam Hyderabad on 16th of AUGUST 2013. Customer service representative told that with in 48 hours they will provide connection but they didn't come. again i have called so many times but they are saying the same story "with in 24 hours your request will be processed". But nobody has called and gave connection to us. Today it is 21-AUG-2013 means 6 days till now they did not come. Our urgent work is in pending from last 4 days, who will bear that loss? What is this service, why these people not responding and giving proper service in time. Very irritation and time wasting. such a worst service like RELIANCE. If can't provide proper service to customer why you people giving trouble? Please give our connection immediately else return the full amount that we have paid to you(i.e 6000 plus). we are in the 15 MBPS package.

Ref: Beam Account # 1855

I'm a subscriber of the "Free" intercom service provided by Beam Telecom in Malaysian Township, KPHB, Hyderabad. On 05-July-2013, I was sent an invoice of Rs.112/- for using the Intercom Service which is totally baseless. I raised a complaint to get this issue rectified through Ticket # 8940626 and an email as well and was given the assurance that the false charges will be reverted back in the next billing cycle.

On 4th Aug 2013, I received yet another invoice having Rs. 112/- as the outstanding amount. This is the 2nd time this has happened and the Customer Care/Billing team from Beam Telecom is simply sitting on it with no action being taken. The customer care executives simply have no knowledge of the issue being raised and the billing team does not respond to emails or tickets being raised.

Beam Telecom should immediately revert this false bill raised on my account and stop harassing customers with its careless processes and working.

in a month 10-15 days settop box showa as no signal found. even after complaining many a times they did not change the amplifier. we complain atleast five times a month.worst ever service. and they charge more than their counterparts. e digital charges 200 rs for all the channels but atria charges 310rs. is there no rules to charge same amount all the cable tv operators? fed up with your service. in india even private companies doesn't do their work properly. please ppl do not go for ACTTV worst service.

Hi Team,

Need your help very badly and please tell what needs to done again this worst beam service.

I have paid an amount of 4710 rs /- for the months of April - October 2013. They have cheated by promising to issue a refund instead they gave a discount. I will explain how they have cheated me later in this email.

Really, I lost my patience and there is no way for me except to request your help. On May 23, 2013, I shifted to a new house and requested beam telecom to hold my Internet connection and provided my new address.

Complaint No:

Ticket No: 8545584

Later, a guy from Beam Telecom came to my new house and checked for the feasibility. Checked and stated that there is a port in Plot No 39 which was newly kept and require time(1 week) for fixing the ports. I said ok.

2 weeks passed and there was no update on this issued and raised a new complaint. The customer service and high level team promised that they will be looking into this issue

Complaint No:
Ticket No: 8668719.

Still there was no update regarding the issue and I was vexed with the issue and later escalated to the level 3 person and spoke arounf 45 minutes which cost a phone bil, of 50 rs.

Complaint No :

Ticket No: 8755907.

Later a person came to my house on June 15, 2013 stating that the connection would be given by evening but no one came in evening.

On Monday June 17, 2013, a guy named krishna came to my home and checked for feasibility and stated that he will be providing the connection by 15 days as he needs to take the owner permission(plot no 39) to keep the cable. Later, I just went inside my home for 2 minutes and came back to meet him. This time he changed his words and stated that it is not possible to give connection and asked to apply for a refund or asking me to keep a box in my home. I said that, I need to take the permission my owner to keep a box. However, I have asked the reason why did you change the words with in two minutes and he has stated the colony in charge(Naveen) stated to him that it is not possible to give connection as owner’s (Plot no: 39) are not giving permission. Then I have asked why you kept the box in plot no 39 if owner did not give permission then he gave a vague answer to me and escaped. A box is kept in the home with the owner’s permission and needs to give at least three connections out of 8 ports.

Then, again I called the customer service and asked the same reason why did plot no 39 owner did not give permission and asked if the box has kept by beam telecom with out informing the rules and regulations. Then they stated that I have received the wrong information and connection will be given in 15 days and stated a call back will received to you shortly from the escalation team.

Ticket no:

Complaint: 8779109

Then I called to Krishna and informed him clearly what the customer service has said and he again stated that it is not possible to give connection as owner’s (Plot no: 39) are not giving permission. Later I have taken the number of the colony in charge and asked him why it is not possible to give connection and gave vague answers and I have asked him to give the phone to supervisor. He gave and the name of the supervisor is Nandakishore (AS Rao Nagar In charge- Beam Telecom) and stated that he will send the naveen to fix the problem.
Naveen came to my home and stated that it is 90 meters long and no connection can be given and my system will be affected a lot if a connection is given to me. Later he asked me to give permission to fix a box in my house. I did not accept it as my owner denied to give a permission to fix the box.

Then, I have decided to close my account with beam telecom and asked the customer service them to issue a refund.

Ticket No:

Complaint: 8792332

On June 18, 2013, I have received a message from Beam telecom stating that service has been disconnected with the reason unfeasible area. On the same date, the account department of Beam telecom called me and stated that we will issue a refund of 1900 rs/- which was totally unacceptable.





Now, I am going to explain how they have cheated me in the refund amount.

Flash Back:

In month of October 2012, I have paid an amount of 6110 rs /- for 6 months. (Period is October 05, 2012 – April 05, 2013). I was living in the previous address. However, I have not received the net for 30 days and it was huge issue with the beam telecom and with our help (Indian consume forum) they have promised for a refund of 800 rs/- and refund for box waiver 600/- . Total 1400 rs. Earlier, they promised for refund and later, intelligently they have stated they don’t have any refund policy and will deduct in the bill.

For reference of previous complaint :

http://www.indiaconsumerforum.org/?p=34089

After the overall discussion and after 15 days of wastage of my energy, phone bill, at last, I have accepted for the discount and 1440 rs was waived from my current bill(6110/- prepaid(From April 05, 2013 to October 04, 2013)). I have paid 4710 rs. Earlier, while keeping a connection, they have stated that, there is no installation charges if you pay payment for 6 months at one time. I have paid for it.

Back to June 20, 2013:

Now, I have asked him to explain how I would get a refund of 1900 rs where I should get a refund of 4273 rs.

He stated that I have paid a rs of 4710 and after deducting for 2 used months and 500 rs for installation which earlier, stated that I need not pay for it, the refund amount is 1900. If I go accordingly to them then I should get 3140+200(Box) = 3340 Rs.

However, I explain you clearly how I would get a refund of 4273 rs.

The deduction which was given to us should have been refunded or deduction should have been considered in the earlier bill as I have not received the net for 30 days in the period of October 05, 2012 – April 05, 2013. So, that bill should consider as 4710 rs and current bill should be considered as 6110 rs.

Out 6110 rs/-, I used for 2 months.

6110 rs – 6 months

1 Month – 1018.33

2 Months - 2036.66

Need to receive - 4073 rs /-

Box Amount – 200 Rs /-

Total amount – 4273 rs?-





Or else I can give one more example.

From October 05, 2012 I have totally paid an amount of 10820 for 12 months and where I did not get net for 1 month and bill can be calculated as for 11 months.

Out of 11 months (From October 05, 2012(I have used net for 7 months) and four months, I did not used it.)

10820 rs – 11 months.

1 Month – 983.63 Rs

7 Months - 6886 Rs

Need to receive - 3934 rs /-

Box Amount – 200 Rs /-

Total amount – 4134 rs?-

This is what I have explained to him about the beam telecom but still they say the same thing. At last after 1 week of discussion (June 20, 2013 and June 23, 2013) they have gave me an option stating that a new connection will kept in home with in 15 days after that the connection will be extended for the number days for which I have not received. That is from May 23, 2013).

I have discussed this option with my brother and decided not to accept the option as we were vexed with their promises and they are not at all keeping their promises.

But, again the beam telecom called to my brother on June 28, 2013 stating that they will keep the connection and the problem has been solved and by Tuesday(July 02, 2013 a new connection will kept in my home and on July 04, 2013 I will be getting the Internet through Plot No 39 Box).

As we both were private employees and needed internet connection very badly, my brother accepted it based on the commitment given by Krishna (Beam telecom – Number: [protected]).

On Saturday(June 29, 2013), Krishna came to my home collected 340 rs for shifting charges and collected new application details from us and promised us that by Tuesday(July 02, 2013 a new connection will kept in my home and on July 04, 2013 I will be getting the Internet through Plot No 39 Box).

Gave a connection by July 02, 2013 but beam guys stated that Naveen would come by 30 minutes and will on the switch in plot no 39 and will get the net. 30 minutes passed and also 9 days passed. Still we have not received the net. Mean while called Krishna several times stating that Naveen did not come and I did not receive the Internet connection. He stated that he is just the feasibility guy and all the problems will be taken care by the technical guys and he does not take care anything. Then I have asked why you gave commitment then he stated that what technical guys have stated I have stated the same.



When I call the customer service, they state right from the first and state that a new connection will be given by 15 days as there is a feasibility problem. I get very angry with these words and ask them to connect to their supervisors. They state that to be online and never connect to the supervisors nor do I get a call back from the beam telecom.

My cell phone bills have increased by calling them but there is no resolution up till now. This is what has happened until now and still no internet connection is given to me.

Therefore, I would request to show me a way how proceeds in this matter as I have suffered a lot with people and their worst service. I need compensation and a resolution.



Total Ticket Numbers:

1. 8545584

2. 8668719

3. 8755907

4. 8779109

5. 8792332

6. 8907603

Thanks,

P. Yogananda Sree

I am facing a lot of problem regarding login information with beam telecom. the customer care executives were not responding properly and database of customer details were changing without customer request or prior information which creates a lot of problem while lodging a complaint. There is no proper response from the officials of beam when I tried to contact them...

Hi ,

I lost the Internet connection 4 days back and i complained the same thing with beam telecom they said as they will be fixing the issue in 24 hours as there SLA with the customer is 24 hrs but till now they did not attended the complaint and after daily repetition of calls also they are not attending the complaint

There has been lot of confusion with the installation we had ordered for 50 Mbps and
we were given 15 Mbps ... Act people now say that the FUP qouta is over and the internet
is dead slow now.

ACT has been horrible in dealing customers and they keep handling the phone one and other .
It has been a very very horrible experience .

I bought ACT setup box, as per government rules to watch tv.
cable provider (Golden net) charged Rs: 1500 and installed a month ago.
Now i am not able to see any channels, as i get error on screen saying that " you are not subscribed to this channel"
None of the channel works apart from DD & Suvarna.
When i contact cable operator he says the contract has been closed for ACT(Seriously dont know what contact has closed).
Now he says to buy a new pocket size set up box of worth Rs. 500.
So am i in loss ? just for 30 days i paid 1500 rs and box doesnt work.
can you please help me to resolve this issue.
This is not only problem with me but almost 20 ppl who has taken this set up box has same problem.

sir I have purchased the new router from beam telecom for wifi connection at my home with life time warranty. The wifi is working but in router the land ports are not working, because of that I am unable to use my desktops. when I have complaint them to change the router or repair it from day one, they are telling by tomorrow it will be done, but till now they haven't change it. from last 45 days am making complaints but no use.

I have a ACT broadband connection and the line is faulty for the past 1 week. Even after 20 calls to their customer care[protected], they give lame duck excuses but don't send their technicians to resolve the issues. Even now the issue is not resolved. I'm tired of calling them. Please take strict action on them.

Beam telecom is not sending the SOA payment confirmation PDF's when payment is made through online ,as soon as the bill is payed.I have payed the bill of month may on 8thmay 2013.I dint yet recieved the SOA pdf. Please make sure that to not repeat this again and again.
A/c No 387380. Please issue the SOApdf for the this account number.
Or atleast mention the time period for issuing the bill.

BEAM Telecom has stopped sending statement of account over emails from April 2013 onward. I had raised a request for sending my April 2013 SOA on Thursday, 16th May but my ticket was closed without it being resolved. I had to raise the ticket again and again and in total six times so far, and they have sent me SOAs for March and May and not for April, the one i asked for.

I am th victim of BEAM tele .No I lost my interent connection 14 days back ..When i called customer care the naswer is always 'will resolve in 24 hours. '.Shold I have to wait for life time .Rubbish and worst sercvie provider .Friends be aware please dont go this internet connecetion any time in your life even they say they will give you free life time ...Definatly you will think about sucide after you get experience .



Krishna [protected]

This is to bring to your kind notice that i am Niladri Sekhar Dutta from West Bengal staying in a rented house in Seshadripuram & working as an executive in ITC Windsor Hotel. I am a customer of ACT Broadband (Customer id: 10386683 / mobile reg. no. [protected]) from last 1 year i have been using act broadband but from last week this company is being harassing me like anything. As i was out of town to attend my father’s funeral i had to temporarily deactivate my account & after returning back i had asked them to collect the reactivation charges & activate my account, for 4 days their collection agent called me up every day & asked me to stay at home but no one turned up to collect the money even after calling their customer care team again & again wasting my money nothing happened. At last i took the office address from the customer care team & went to pay the money but unfortunately they had shifted the office to a different place which information was unknown to the customer care team. Then at last i had to again visit to a different office to pay the money, even after paying the money i am not able to use my internet. I have been calling every minute to the customer care team wasted lots of money from last week to rectify the problem but still its not been rectified. They are assuring every day that it will be rectified within few hours but its only false hopes they are giving even sometimes they call & say the issue has been rectified which is not actually done. I have asked for the disconnection of my account due to their bad service still they are not ready to disconnect my account & assuring me every now & then that it would be rectified. Now, its very sad to say that the senior employees & the person from whom i took the connection are ignoring my calls. Its very disappointing that after paying money also i cannot avail the service & at the end of the month they would post the fixed monthly charges to my account even after not using the internet as i have faced this issue once few months earlier & don't want too face it again.
I would be very much obliged & thankful if you would take this issue seriously & offer customers like us a helping hand. This types of companies should be banned for not giving proper service to their customers even after taking a huge some of money & faking about their responsibilities & giving false hopes. As i am tired of calling them i have come to you asking for help.

I am staying in Shantinagar and took ACT 2 month before and just in 2 month I placed almost 15 complainted to ACT that internet is going off.

Every time it took almost 1-2 days to solve the problems, and it was horrible to stay in queue for ACT customer care number for almost 5-10 min and then the person so called customer care will talk to you, who even dont know what problem you are facing.

even this time is totally worst, its been 4 days I am without internet and ACT guys as usual keep on saying couple of hours to get resolved...they even dont know after 4 days whats the problem I am talking about.

This is not for ACT as I know they will not do anything at all to improve there service , as they think CUSTOMER is totally FOOL , once he joins he will not go anywhere else.

I am writing this just for other Bangaloreon to be ware before taking ACT connection, If you are thinking to take ACT then think twise because your life will become horrible with unreliable/unreliastic internet connection which says 20MBPS and more but If you dont have internet connection 3 days in a week then what you will do with that speed . JUST THINK TWICE BEFORE TAKING ACT.


For ACT - If by chance you are reading this , If you really think that customer is fool then YOU ARE TOTALLY WRONG, every one wants professional service and thats the reason they are paying money, ofcourse if you dont give service we can move to other players in industry.

I can not CHANGE ACT , but I CAN CHANGE myself from ACT !!

Subscriber date : 4/04/2013.
Amount: 1398/- Rs.
Tickete No.: 1679824

After waiting for a two week for the installation I decided not to take a connection. I requested for the cancellation. I called many time to my sales person Parsanna mobile no. [protected] but he kept saying he would come and return the money. Thereafter, after a two week he stop receiving my calles. When I visited their office could not meet to senior person but talked over phone and he said he would do the process but sad, no response.

Then I called customer help line 42840000. they put me on conference with sales person parsanna then he said he would come and return the money.
However, in the same day on 08/05/2013 some one come to my home in my absent and give the wire connection without my approval. It seems they intentionally want to give us a connection and don't want to return money. Isn't this ridiculous? Let's see.

Purchased Act 15mbps boradband after being carried away by their superfast connection ads all over the city. In less than a month i have raised more than ten complaints for dissconnection. From past three days the connection is totally dead and the technicians are totally giving lame reasons like the power failure has casued the router(at their office) to fail and next day they say the optic fibure has snapped bla bla...
Fed up wtih their service. totally.

Dear Sir,

I have been availing beam services from quite some time. And from last two months I we are not getting Internet, when we called the customer care they always say that complaint would be worked on and resolution would be provided.

Internet is not working from March 1st week, and the guys from billing department came to my home for collection of bill amount and I told them that please give me service and charge for the services you provide. For the complete month of April Internet did work and in May 1st week again the billing department guys from beam tele came for collection of Bill Amount.

For two months Internet has not been working and none of their technicians turned up at my home, but their billing department guys turn up for collection of bill amount.

Here are some of the complaint numbers that I have.

8381702
8354138
8337245
8293525
8312292
7771288

None of them are actual resolved. Service was never restored. But all the complaints were closed.

If somebody from beam tele is reading this, i want them to take a note of these numbers, go to their database and contact me and resolve the issue. before I take this to print media.

Thanks.