ACT Fibernet Complaints & Reviews

Beam tele is trying to capture the market, but their response standards in case of any issue are very poor. I have account 292282 with them and
my internet connectivity is lost 6 days back and each time I call them they say they need 24 hours, there is no proper escalation process.
one need to wait hours together on phone if need to talk to supervisor who doesn't even have relevant info. Technicians are provided with phone...

Took a new connection from beamtele. Naveen from beamtele came and registered, gave a cheque for installation(550)+first month subscription(650) on 29th December 2012. He told technician will come within 48 hours to give connection. He did not turn up till 2nd December 2013. When I questioned him why, he casually responded with a blink 'sir it was new year, thats why'. I was surprised by his attitude :-) Anyways he got the connection...

This is really frustrating....

I have requested for router configuration on 27th Dec but so far none of
from Beam bother to contact.. the service is really getting worse day by day..earlier they took 15 days time to provide my connection while shifting and after repeat call every time,, i am only getting answer from all excutive that my ticket will be address by today itself.. this is really
pathetic service...

hi my name is anil,
i was writing this with lots of frustration, irritation, mental tension caused because of beam
i have given money for beam connection long back 60 days, but till today the team has not given connection to me
from the first day onwards when i given money to the executive of beam the person who called me maintains a local net in our area, forcing to take his local connection
asking why i am...

Hi
Iam a regular user of Beam Fibre internet broadband from couple of years. In the month of August 2012, I have paid the amount of 410 rs as a monthly bill through my Andhra bank debit card. The transaction was failed but the amount was deducted from my account. On repeated calls to beam customer care, i was told to contact my concerned bank as according to them the amount was not transferred. In the mean while as the month was near...

I was owning an ACT Broadband Internet Connection and decided to cancel the connection on 1st October-2012 because i shifted the house to Bannergatta Road, Bangalore where this internet provider is not having feasibility.

There was a refund of Rs 494/- against the security deposit which i have made. I tried reaching customer care through mails and calling them directly several times. They are telling that DD was sent to my...

Hi,

My name is Sashidhar and i am a brand new customer of beam, who is baffled by the tedious and the most unreliable service that you guys provide.

I never thought that my very first experience with beam is going to be so bad that i already started regretting my decision of taking your connection.

Its been 10 days since i made a payment and i was promised the new connection within the next 48...

Sir, In my area Beam telecom is providing internet services.Area sales person taken check of amount 4580 for service for 1 year.the amount is credited in Beam N/w account on 1/10/2012.Proof: i have a sms in my mobile). i have keep asking the customer care regarding the connection status,they are entertained till today saying it will take 2 days to revert you back. i have visited they office in madina guda once. no progress since also. today...

I live in Domlur layout bangalore. I have subscribed for ACT broadband since Feb 2012. The service was awesome till mid of OCT-2012. Then start the problem with the ACT people as well as a person in neighborhood. The ACT box is setup in one of the homes with out the permission(house owner argument dont know if it is true) of the house owner and the house owner had to argue that his electricity bill jumps beacuse of ACT box. There have been...

Dear Sir/Madam,

I Rachuri Venkata Aditya Kiran, an existing Beam customer bearing A/c no. 387128 have raised an EXTERNAL SHIFT request ticket #6259319 on 27-SEPT-2012. After few inquiries, I learned from the Beam technical team that the request could not be processed further due to lack of provision in my new locality. Hence, I did not have internet since 27th Sept 2012. However, I was billed the shifting charges and monthly...

DEAR SIR/MADAM
MY NAME IS SHABAZ KHAN MY TELEPHONE NUMBER IS [protected].. FROM OCTOBER 17TH TO 30 OCTOBER THERE IS NOT REGULAR NOT NET CONNECTION IS THERE , BEAM CABLE AUTHORITY TOLD THERE WILL BE DISCOUNT ON YOUR BILL OCTOBER ,, ACTUALL MONTHLY BIL WIL BE 450 OUT 100 THERE WIL BE(POWER SUPPLY) AND IT WIL BE WIL BE 350
13 DAYS THERE WILL BE NO REGULAR NET CONNECTION ... IS THERE...
SO...

I have registered withe beam network on 27the -October- 2012 and was given commitment theat withein 48 hours theey will come and install thee connection but theey did not do anytheing before 48 hours when I tried to contact thee concerned person and intimated theat thee 48 hours are completed theen he sent a person to install thee cabling on 29the-October-2012, theey installed thee cable but did not give thee connection by saying theat thee...

Hi,

I have tried to call on the customer support number and couldn't get it on 04-Oct-2012, hence i dropped an email saying that i want to change my package clearly mentioning that its urgent and important. However none of your staff bothered to look into that email and call me back for the reason i want to downgrade nor they have courtesy to call atleast. Day before when i saw my bill i see i have been charged for 10...

I WAS A SUBSCRIBER FOR ACT BROAD BAND WITH ID NO 10355056.FIRST 3 MONTHS THE SERVICE WAS GOOD,HENCE I SUBSCRIBED FOR ANOTHER 6 MONTHS BY PAYING RS 4046/ IN ADVANCE. NOW FROM 5TH SEPTEMBER 2012,THE CONNECTION WAS ABRUPTLY STOPPED AND ON SEVERAL ENQUIRIES IT WAS INFORMED THAT THEY ARE UNABLE TO PROVIDE SERVICE TO MY AREA AND THEY ARE REFUNDING THE REMAINING AMOUNT OF RS 2888/ WITHIN 10 DAYS . EVEN AFTER 1 MONTH THE AMOUNT WAS NOT REFUNDED...

I have applied for a new connection on 4th oct 2012 and paid the amount for 6 months plan, and they told the connection will be given in a week time but many times i called up to customer service and they said they will escalate to technical team and till date there is no response / call from them and till date no connection is given. there was lot of work loss for me , time and money.

kindly do the needful

br...

I planned to buy super Ace commercial vehicle. i enquire about theprice and other details with the sales representative in redhills Act
showroom which at your control. the name of the executive is Shoban and the other one is Tamil arasu. i paid the token advance amount on
21.09.12 Friday they told my the vehicle will be delivered to on28.09.12 friday. the loan process for the vehicle is started on the
very next of my...

we are facing cable connection problem we are using act cable of (golden cable network) its not cming properly when we called the oprator sohail no is cmming switch off for 3 days after that call connected and telling rong no this is oprators no [protected] pls reffer to the complaint and do the need full for me thanks

regards:
khan...

My name is Ramakrishna. Here is the complaint on BEAM telecom regarding the below issue.
For a 6 months connection, after two months I had asked for shifting the connection, even though there is feasibility in new area, they were neither shifted my connection and nor refunded the remaining amount to me and its almost a month now since I raised the initial request.

I took a Beam connection in Dargah,Shaikpet on 6-JUN-2012,...

Dear Sir/ Ma'am,

I took a connection of beam with the hope that I'll get good connectivity. Your executive Mr. Udit came and filled the form on 27th Sep.2012 ,took Rs. 1110 and told that your net will be activated within next 48 hrs. Next they your technicians came to my house in my absent without calling and fixed the cable. When I came home and check the net it didn't work and still it is not working. br...

I have made many complaints to beam telecom but there is no response to attend the complaint.For your reference, fowarding the conversation sent by beam.

Kindly look into the matter


This is an automatic email confirmation to inform you that your ticket number 6211661 has been registered.


Ticket details for your reference
Ticket No:6211661
Ticket Description: network...