ACT Fibernet Complaints & Reviews

This is to bring to your notice my dissatisfaction with the service provided to me by your Broadband team. To give you a heads up of the issue, I had recently changed my residence and requested to transfer my connection. To my surprise, i get a call the next day from the field team asking my why i want to change the box as there was a box installed on the house where I was staying earlier. After 2 days, I was told that the first ticket...

The beam whose service I have been using for almost 3 years use to pay monthly payment in advance I use to be regular in payment of my dues even I had regular cutouts of service in every months but suddenly they where forcing me to give electricity
The box was not in my area or i was not giving any electricity for last 3ye

This month feb 10th they discounted my service saying that they don't have box permission...

Hi I have requested to transfer my connection from Rajajinagar 5th Block to 3rd block, also I told them in 3rd them in 3rd block also you have service so dont make delay's stating that feasibility & all, they said within 2-3 days you will get connection. Also executive came on 23rd Feb to collect documents & amount 300/- (transfer charge), I said if you take long time I dont want this connection, then he said in 2-3 days you will...

I had applied for transfer of ACT broadband connection from Bangalore, Babusapalya to Koramangala on Feb 8th. The customer service person said i will get a call within a week after checking if the connectivity is available in my location. But I didn't receive any call and when i called them back, they said connectivity is available and i will receive a call to receive the documents. But even this time I didn't get any update for a week and...

Hi,

I had taken ACT broadband connection on 5th by paying one month advance along with the initial fee and I got the connection on 18th. No initiation was taken from the ACT team to give the connection and I followed with several teams to get the connection. Then it was hardly worked for 2 days and the connection gone.

I immediately raised a service request i.e. on 20th but till date 26th they haven't solved...

The so called best Internet service provider ACT in Bangalore Claims 24X7 Internet connectivity. My Internet stopped working since 23rd Feb, 2014 7.35 PM evening. When I called the customer relationship officer they assigned the case to the area manager. I have called them numerous times. every time they come with different reasons. One engineer tells it is the problem with junction box, some tell its a prob with the optical fibre. I do not...

completely dissatisfied with beam cable 1. I had applied for beam 4 Mbps connection on 20th dec 2013 and line got activated on 22nd dec 2013 2. however the same day I faced issues with streaming and buffering was slow for a 4 Mbps line (I did not face this even in a 2 Mbps connection). 3. I had complained on 23 rd dec and got only calls from your customer care and technician saying they have resolved the issue. But that was not the...

ACT is the worst service provider in the market. They keep on changing the tariff, payment mode(from Post Paid to Pre-paid) etc and the connection will go down most of the time. I would never ever recommend ACT to any of my friends & colleagues coz they have tarnished their image by providing the worst service to customer. I took a post paid connection a year back and the tarrif was 590 INR per month @ 2MBPS. For some reason they...

Hi, Acc No:412315 I had got ACT bb connection after paying Rs 2000 as security deposit, as told by marketing guy Mr Manjunath. Just after 3 days i started getting issues due to slow speed and connectivity...I had paid 2 months rental in advance, but just after a week I am asked to make payment again!!! What the heck?? I tried making payment online, but due to technical errors from ACT BB end, I was not able to make the...

Sir / Madam, this regarding my application for a new internet connection from the beam-fibre network.The details of which i am giving below. Name : [censored]al Pande Receipt # 65075 (as provided to me) My registered Phone # [protected] My e-mail Id :[censored]al.pande.[protected]@gmail.com Address: H.No:[protected]/A/e, near Rly.bridge, Tilak Nagar, Hyderabad(a.p)-500044 i applied for a new internet connection on 6th Jan 2014, under the condition...

My account Num:659180, paid amount for six months. on Jan 09 2014, two weeks past no response from customer care nor nodal officer.

actions were very lazy,
Complained to nodal officer & appellate authority, but no action.

NOdal Officer /appellate authority/customer care dont have any information why this installation is getting late ...

customer care service is worst, they answer...

I have taken a connection for 15 MBPS. Beam is providing 6 to 7 MBPS max before the Fare Usage policy limit exceeds. Though I have given many complaints issue is not resolved. And now i have asked for a weaver because of the slow connectivity and continuous disconnection issues. More over my connection was disconnected due to payment due. Until my weaver comes for a finalization, I cannot pay the bill. Including my connectivity loss,...

Sir,
With much pain, i am mailing this to you. Please take some action regarding this matter. You are my only hope. They are not providing any details. Pleas release my connection and let them give me details.
Here is the copy of all emails i send to trai and their customer service centre.
01/13/2014 16:20 - pruthviraj jain wrote:
I am prithviraj jain, a resident of nellore
Sir, with great pain and sadness,...

Hi im from Koramangala Bangalore. i taken a new connection 10days back, 1) when i taken new connection 10days back after taking money from me they taken 6 days for installation. 2) after using 4 days i got bill for 4 days. 3) after using 10 days on 11th day net was got too much slow even for opening a website like google n all it was showing no connection. not able to attch any document so it was no use service so on 11th day i called...

I have an issue with FUP (Fair usage policy). The FUP has not been reset for this Jan 2014. I have raised many complaints till date by calling up there customer service team[protected], they say they will reset the FUP as soon as possible and it’s been more than 10days by now. My plan is 15MBPs speed and as per this plan I need have 15MBPs of speed every month up till 50GB FUP. As per FUP limit if I cross 50GB o[censored]sage then my internet...

I have an issue with FUP (Fair usage policy). The FUP has not been reset for this Jan 2014. I have raised many complaints till date by calling up there customer service team[protected], they say they will reset the FUP as soon as possible and it’s been more than 10days by now. My plan is 15MBPs speed and as per this plan I need have 15MBPs of speed every month up till 50GB FUP. As per FUP limit if I cross 50GB o[censored]sage then my internet...

This is the worst SERVICE I HAVE EVER RECEIVED IN MY LIFE... A SERVICE PROVIDER THAT DOES NOT PROVIDE THE REQUIRED SERVICE, , A SERVICE PROVIDER TAT HAS A NUMBER THAT IS BUSY 24 HOURS ONLY WHEN THE SERVICE IS NOT WORKING, , A CUSTOMER CENTER OFFICE THAT HAS NO BLOODY IDEA WHAT IS THE ISSUE AND PROVIDE FALSE PROMISES, A CHAT AGENT WHO DOES NOT KNOW HOW TO CHAT... A CUSTOMER SERVICE AGENT WHO DOES NOT reply ... How BLOODY CHEAP these GUYS CAN...

Hi, We just applied new broadband connection at kasthuri nagar, banglore on dec 9th 2013 and we fully paid 6715 INR for first 6 months. Still we didnt get the connection. We made several calls to the marketing guy and the ACT broadband customer care but no improvement from the their end. They said we will give connection last tuesday without fail but today Thursday but the guy not even picking our calls. We really disappointed with the...

Hi All, This complaint is on the "Beam Telecom Services" which provides the Internet Services in Hyderabad. I am raising this complaint because of the irresponsible behavior of Beam Tele in addressing my concerns. I have requested them to shift my connection from one location to another location with in the same city. When I called them for the first time, they said that it will take 24hrs of time to shift the connection...

Hi, I have recently activated the internet plan from Beam telecom with the WIFI connection. However, i got the lane wire connection and WIFI set top box next day of my payment. But unfortunately, i did not got the WIFI connection activated. I have called to the Beam customer care and nearby executive several times for the resolution. However, i did not receive any proper response from them. Could you please help me to sort out...