ACT Fibernet Complaints & Reviews

Hi,
As per fair usage policy mentioned by ACT broadband my download speed will be throttled once I reach the download limit mentioned in the plan I have taken. As per My plan I was allowed to download content up to 50GB in a month with a speed of 10mbps, after which download speed will go down to 512kbps.

In current situation I have not crossed the limit but my download speed has been throttled to 512kbps.
I contacted the customer care at[protected], and sent email to [protected]@acttv.in regarding the issue.

On phone I was convinced that problem will be solved in 3-4 Hrs which did not happen. No reply for the emails to helpdesk yet.
I was not given a reason why this happened yesterday (12/08/2012). Today when i called i was told logs related to many consumers were not updated for how much data has been downloaded already. and I might have crossed the limit already, which is not the case. As per there database I have downloaded 38GB out of my 50GB limit.

I am asked to wait for 2-3 more Hrs to check if things are back in line.
Reason for registering complaint is, having no explanation about why this happened even when there log says I have used 38GB which is less than limit(50GB) for my plan and problem not being solve for more than 22 hrs.

Regards,
Paritosh Bhandari

User Name: samraj.[protected]@gmail.com

I have made many complains from the 25th of june till to day ie, 4 August and even many tickets were issued but nothing till date has been done or no action from beam telecom has been taken.. its really disgusting from your part of services you promised to provide and you ought to be providing. I hope that immediate action will be taken to fix the problem..


Regards,
S.Santosh
[protected].

Since i'm having beam internet at home, the issues of losing connection is often. To resolve we have to call up on the sick and useless landline numbers which they call it as helplume numbers. I should honestly say that the staff who takes up such calls are very unprofessional and the tone they use is so pathetic. Now coming to the point, since i lost my internet connection i called up the helpline number for atleast 20 times in 2 days but there is no response from there end. Added to this my worry is the sick n poor staff who suppose to be customer centric are very unprofessional in approach that everytime they repeat the same tone of words asking our mobile numbers and false committing that the work will be done within the given time. Everytime when i use to ask for a manager either he is not available or he is out of office. My question is if these guys r not enough matured to handle business then they should give up n sit back at home. We r not fools to call them up for so many times n even then there is no response n bloody no initiative. Without any second thought we can opt for other internet providers but who will teach them a lesson. If these are not in a capacity to handle such queries then why should then publish helpline numbers which is of no use. Trust me if i get one of them talking to me right on my face then i would have taught them a nice lesson. Poor guys if you are not enough capable of handling business then shut the doors n sit at home. My connection is lost since 3 days n no one is bothered to take up a call. Through this complaint i request consumer court to take action on this beam bluffers and make them understand on how to be customer centric. However i will make sure to drag these people to court on mental harassing charges and will ensure stringent action on the entire team.

Hi ,

This is Sunil Kumar P from Hyderabad residing in Moulali Area and fed o[censored]p wrong billing and poor response behaviour of Beam Telecom.

They have stopped providing Service to a 2 years old Customer with Pre Paid Account having Enough Balance to provide service.

When I raise a ticket in there system even after 2 days there is no response from billing team and sleeping eating customer money and enjoying with Falling Beam Reputation.

I Sincerely Request Beam Management to just have a look with billing team making false bills a for months which have not been used and when asked for re connection playing cunningly promising service and then give for 10 days and then suspending

Beam telecom is one of the irresponsible team that has served me. Its executives pay least attention to customer's complaints.
I have been told that i will be given the connection by the end if june and till now there has been no information regarding it. Whenever i call their executive, I will get a single reply that we will be coming in 10 minutes and then the phone would be switched off. I would request the beam cable to return my payment and cancel the connection in case of such issues.

Internet SERVICE DICONNECTING CONTINOUSLY


Beam Telecomss is providing the worsts services.i have raised many complaints
regarding disconnection of Internet. daily 3 to 4 hours Internet connection
goes away i have fed up to giving complaints regarding this. i have many complaint
numbers with me means ticket numbers example : 5465094 it is latest one.
whenever i call to customer care i got the same reply that they would send the
technician and technical comes and he tells everything is OK then after one or two
hours connection goes away this is happening for last 1 month daily i am keep on
calling to costumer care but yet they did not reslove my query. it shows beam telecoms
negligence towards the customers they taking money time to time but they are not
giving proper service.Beam telecoms fail to satisfy a customers.if in next two or
three days this problem will not resolve i am not going to pay any amount to
beam cable and also i will cancel this connection without paying any amount.




KHALED BIN HASSAN
CELL: [protected]

very very bad service from beam cable. so many times i have call to call center but know one is picking phone.

I raised a complaint that network is not working on Jul-1-2012. The ticket number was 5499451. The ticket is CLOSED today saying the network is working fine. The problem still exists and not working. Apparently the technician "C.Raja" closed the ticket. Another ticket was raised again today and they refused to RE-OPEN the same ticket saying it is not possible. The new ticket number is 5546424. I also forwarded the SMS to the said number for escalation which is [protected]. Looks like a bunch of fish market managers running the show rather than professionals.

Please resolve the ticket ASAP, and PLEASE don't close the tickets without resolving the issue.

My Broadband is not working for last two weeks. After N number of calls (Daily 5-10) with customer care no one from technical side or from service department has contacted me. Very pathetic service. Will advice my entire office not to use any service from ACT.

Monikuntal
[protected]

I live in Himayatnagar...I have been using beam for almost 2 years from now...Of course I had many problems with them and restored at times. But the big problem now is that my net connection is disconnected and not working since 23th June, 2012, that's bloody 7 days in a row...This ticket number - 5435421 I lodged a complaint long ago was cancelled for no reason. I called them many times to the customer service and there was no response at all from them, it's like as if they closed down their business. I don't even know what the hell is going on over there, are they fixing? or just fooling around...

I'm really fed up with this horrible service it's affecting me and my daily work so miserably. I want my net connection to be restored as soon as possible or else I'll not pay and just cancel the service and go for better ones which don't have this kind of bullcrap problems.

I took Beam Internet connection on 6th April 2012, then I shifted my house and requested for shifting the connection to new place on 26th May 2012. But it’s been almost 1 month they have not yet shifted the connection and keep on giving excuses that internet box needs to be installed in your locality and will be resolved within 48 hours. Since then I am calling customer support twice a week, neither they are providing the connection not they are ready to refund the balance amount. No one from customer support responds properly in addition, the technician visits and leaves saying box needs to be installed and upon asking the installation date / time they are so rude. There is no proper communication at all between the support executive, area manager and the technician. At the time of connection, I was told that beam do provide internet in that new locality. Even at the time of new connection it was a hell for me. Paid the amount on 20th Mar 12 and I was promised to get the connection in two days but upon many calls and follow ups I received connection on 6th Apr 2012.

Hi,

When I started calling Beam customer Service for a new conection, they said that it would take 48 Hours to give me a new connection. But even after 3 days, I didn't get any response. I called again and insisted for immediate connection. Then their executive reached me to collect required documents and connection fee and then he said it would take another 48 hours to give me connection. i waited 2 more days and called customer care saying my receipt number and complete history of my case. They again saying it would take another 48 hours to give me connection. Still it is not ended. it is going on...

Highlights:

1. My home is at center of city that is Kukatpally near to all communication channels.
2. Nobody from Beam would give us mobile numbers of any person whom they reporting to or area incharge or anybody to escalate.
3. There would a third party giving such connections so Beam itself doesn't know it would be done.


The reason I am still choosing Beam is becuase I came to know that speed is good. But I am ended up with lot of struggle in getting this new connection.

This is the very poor quantlity service from BEAM fiber/BEAM tele.

I subscribed for beam cable after seeing thr advertisement promising best connection in the planet for ok ok prices which would be very good value for money.So I went forth and got thr connection.Initially i took 1mbps data plan ..which i thought (aftre using for 3 mnths) that not meeting my needs.So i decided to upgrade to 10 mbps. at that time they picked up my calls , made me feel welcomed and charged money for upgrade of services in advance for next 6 months.
After using upgraded services for 1 week or so, I realized its even slower than 1 Mbps and after 15 days or so , the internet would stop any time.It kept flashing like this(coming and going) for a few days then I tried to call thr customer care no[protected] which they never entertained. Seems like they have some thought reading mechanism by seeing incoming call and if its for upgrading or taking the services, they will pick it up and if its about complaint, They will not even touch the phone.
After dialling infinite times for a full week, I decided to write a mail.I texted that I would want to have my money back and want a disconnection then they reverted back within 1 hour and raised a ticket.Even after this ticket , thr was no action taken and my net connection stayed dead .
I called them after a week to ask about the status and i guess i would have been really lucky that they picked my call and after i asked about my ticket status , they said thr was no ticket raised from you account.Somehow I controlled my anger and requested them to raise a new ticket which they raised at that time.Next day I received a message that ur ticket has been closed please reopen it in case of complaint is sustained. I tried to call them once again but as usually they dint pick up even after thousand times and I was forced to raise another ticket from the site itself which I am not sure will ever be acknowledged or not.

I have an account at Beam Cable. The account is 207599. I pay 1000 pm for a 10 MBPS connection. I have a FUP of 30GB post which I get 2MBPS with no limits.

The following happens regularly but I am giving you an example of what happened this month.

My FUP was supposed to have been reset by 31st night which was not. As a consequence I was still getting 2MBPS. This continued till 4th as they had a technical glitch. On 5th My FUP was reset. But I had downloaded Appx 3GB on 31st May and about 1.5 to 18 GB everyday till 4th. They have added this to the total usage even though -
1. I was getting only 2MBPS when I did those downloads.
2. I had to suffer 2MBPS speeds from 1st to 4th even though I was supposed to get 10MBPS.
3. They have added last months' downloads also to the total usage.

Also when ever I raise any ticket in their online system (Ticket.beamtele.com), I get a mail with the same subject - slow speed - irrespective of the reason I give in their system. The repair technician always comes and checks the speed and goes away thinking the problem is resolved. Not sure why the technicians are not told the correct problem.

My complaint history -
5373406 - June 16th
#630018 - June 9th
5309294 - June 9th
#625059 - June 9th, 5th
5291809 - June 6th
5249668 - June 2nd

All tickets are always closed by Beamtele without checking with me and without resolving the issue. I keep them open by going into the online system and reopening them. Most have a lot of correspondence.
IP Address MAC Address Start Time End Time Data Usage
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
15:15:53 [protected]
21:28:47 1293.52 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
00:20:43 [protected]
15:15:53 2014.58 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
15:15:53 [protected]
00:20:43 2750.20 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
17:15:36 [protected]
15:10:24 5440.80 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
16:19:39 [protected]
14:42:48 4929.03 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
13:40:07 [protected]
13:12:48 2276.83 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
13:40:06 [protected]
13:40:07 3492.03 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
16:12:54 [protected]
12:53:50 1705.89 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
16:12:56 [protected]
16:12:54 2519.50 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
16:12:57 [protected]
16:12:56 1528.33 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
09:02:24 [protected]
12:49:19 161.89 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
09:02:25 [protected]
09:02:24 1249.67 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
09:02:25 [protected]
09:02:25 1100.72 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
06:00:37 [protected]
08:37:14 57.91 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
06:00:37 [protected]
06:00:37 1132.09 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
06:00:40 [protected]
06:00:37 1854.64 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
06:00:40 [protected]
06:00:40 1280.96 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
20:11:48 [protected]
05:58:53 3013.75 MB

I AM REGISTERING A COMPLAINT AGAINST BEAM BROADBAND, I HAVE FREQUENT DISCONNECTIONS AND WHEN I GIVE A COMPLAINT THEY TAKE THERE OWN TIME AND NEVER RESPOND TO THE REQUESTS. NOW THE INTERNET GOT DISCONNECTED 7 DAYS BACK AND AFTER FREQUENT COMPLAINTS DAILY THERE ARE LEAST BOTHERED TO ADDRESS THE ISSUE AND CHECK WHAT THE PROBLEM IS IS, WHENEVER I CALL ALL THEY SAY IS THAT IT WILL BE DONE TOMORROW AND THAT TOMORROW NEVER COMES.

WHEN I ASKED TO RECTIFY THE ISSUE ALL THEY SAY TO EMAIL THEM THE ISSUE AND WHEN I SPOKE TO THE CUSTOMER CARE SUPERVISORS ALSO THEY DONT CARE AND SIMPLY TELL IT WILL BE DONE.

I applied for beam internet 12th May. Executive B..r from beam internet told me that will take 10 days. But still he wrote 27th May on form, telling that this is just the procedure. And since then, i have tried calling customer service and everytime they say that it will get solved in 48 hrs. I have asked for refund but they have been delaying it badly. I needed the internet badly but these people have delayed a lot and i want o know what kiond of action can be taken against them for following reasons

1. Executive talking lie to customer (there is no proof)

2. Service not provided within the time.

3. Customer service telling lie again and again, giving false promises.

Please initiate the action against them so that they get lesson to rspect the customer and deadlines and refrain from telling lie. I am still waiting for my connection on 12th June.

Beam is such unprofessional.

Atul Dixit
Pragathinagar, Andhra Pradesh
Email: [protected]@yahoo.com

To, whom ever is concern.
user name [protected]@yahoo.com account no 28388 address h.no 16-3-810 chanchalguda hyderabad
List of complains are as fallows:
1.The beam tele com has been advertising and promising to provide wifi internetconnection for rupees 2000/-FOR 150 square fit as per the advertising and promise i had selected and paid rupees 2000/-on on may first week of may 2012
but wifi internet is not covering 150 square fit but also 90 square fit my house is 90 square fit only wifi internet is not covering my small house also ,a fraud exutive promise amir cell no [protected]amir beam excuitve promised he promise to supply 10 fit cable so that wifi internet to my all house area of 90 fit but one month had been gone i had call excuitve and beam call centre but no use where is the beam promise i want wifi internet cnnection to my all house area of 90 square fit .
2.Most of the time there is internet connection is disconnected for a week there is internet is disconnected for a two days every week .and call center persons are eilmannered/bad manner personsafter many calls ,repated complains internet will start for maximum four days i want contious internet connection
3.the third false promise is beam had promise me to provide internet connection conntiously if current is also off but internet connection is disconneted current is off internet box fitted house i had complained many time to the excuitive zabi and sajid etc excutive promse had he will sortout the promlem next time if current is off internet will be contiouse but false promise
I REQUEST THE BEAM TO SOLVE THE ABOVE COMPLAINS URGENTLY PERMENTLY IF THE BEAM TELE COM IS UNABLE TO SOLVE THE ABOVE COMPLAINS SO REFUND MY AMOUNT AND CLOSE THE BEAM FRAUD COMPANY
REGARDS
ABDULSAMAD CELL NO [protected]

4218618, 4201695, 444375, 429445, 4308764, 4308729, 4354929, 4407382, 4721274, 4969826, 5029171, 587108, 587150, 587198, 587172, 5096908, 598252, 5096908, 5148942 are the list of Complaint Numbers. I had applied for shifting connection on January 25, 2012 and till date there is no response on it. With the above Complaint Numbers one can imagine as to how much I've spent on phone wasting my money and time with Beam Executives. None of them have been responsive. Moreover, Beam has my rental from Jan 25th to Feb 28th which they are not even refunding. I am exhausted with their service and response. Also, one of the TL at the call center shouted asking me to file a case a Consumer Court if I wish to and they don't know whether I'll get internet or not. Team please please look into this issue and get my rental and calls money refunded.
Beset Regards, Murali

Hi,
Its 45days i've opted for ACT broadband connection with advance payment of 3months rent.
This is 2nd time i'm facing connectivity issue & i guess they are not bothered to resolve this issue since they have 3months advance amount in there hand. last time they took 9days to solve connectivity issue, this time its already 4days & still there is no response from there side.
Repersentatives & escalaltion team of ACT are not bothered to receive calls/solve this issue.

Regards,
Akash

Hi All,

This complaint is on the "Beam Telecom Services" which provides the Internet Services in Hyderabad. I am raising this complaint because, the entire department is very irresponsible to resolve the issue raised by the customer.

This is the second scenario for me with these guys. Firstly, the shifting of connection from one location to another location with in the same city. When i called them for the first time, they said that it will take 7 days of time to shift the connection. but that was not done from there end, It took nearly 45days to shift the connection, this is very ridiculous job from them.

Secondly, from past 2 weeks i am unable to get the internet service. I have called to the customer care on 21st May 2012 @ 7.45AM IST, on that particular day that executive said that the issue will take 24 hours of time to get resolved, but till date there was no call from the technician department. Every day i am doing followup with them regarding the issue. But i am hearing the same statement that will resolve this issue as early as possible.

I have asked them to connect to the call to supervisor, even he also promised me every dat that by end of day this issue will be resolved. My mobile bill is exceeding beyond the limit.

I request to take the serious action on Beam Telecom Services regarding this, so that they will not repeat for other Customers.