ACT Fibernet Complaints & Reviews

I live in Himayatnagar...I have been using beam for almost 2 years from now...Of course I had many problems with them and restored at times. But the big problem now is that my net connection is disconnected and not working since 23th June, 2012, that's bloody 7 days in a row...This ticket number - 5435421 I lodged a complaint long ago was cancelled for no reason. I called them many times to the customer service and there was no response at all from them, it's like as if they closed down their business. I don't even know what the hell is going on over there, are they fixing? or just fooling around...

I'm really fed up with this horrible service it's affecting me and my daily work so miserably. I want my net connection to be restored as soon as possible or else I'll not pay and just cancel the service and go for better ones which don't have this kind of bullcrap problems.

I took Beam Internet connection on 6th April 2012, then I shifted my house and requested for shifting the connection to new place on 26th May 2012. But it’s been almost 1 month they have not yet shifted the connection and keep on giving excuses that internet box needs to be installed in your locality and will be resolved within 48 hours. Since then I am calling customer support twice a week, neither they are providing the connection not they are ready to refund the balance amount. No one from customer support responds properly in addition, the technician visits and leaves saying box needs to be installed and upon asking the installation date / time they are so rude. There is no proper communication at all between the support executive, area manager and the technician. At the time of connection, I was told that beam do provide internet in that new locality. Even at the time of new connection it was a hell for me. Paid the amount on 20th Mar 12 and I was promised to get the connection in two days but upon many calls and follow ups I received connection on 6th Apr 2012.

Hi,

When I started calling Beam customer Service for a new conection, they said that it would take 48 Hours to give me a new connection. But even after 3 days, I didn't get any response. I called again and insisted for immediate connection. Then their executive reached me to collect required documents and connection fee and then he said it would take another 48 hours to give me connection. i waited 2 more days and called customer care saying my receipt number and complete history of my case. They again saying it would take another 48 hours to give me connection. Still it is not ended. it is going on...

Highlights:

1. My home is at center of city that is Kukatpally near to all communication channels.
2. Nobody from Beam would give us mobile numbers of any person whom they reporting to or area incharge or anybody to escalate.
3. There would a third party giving such connections so Beam itself doesn't know it would be done.


The reason I am still choosing Beam is becuase I came to know that speed is good. But I am ended up with lot of struggle in getting this new connection.

This is the very poor quantlity service from BEAM fiber/BEAM tele.

I subscribed for beam cable after seeing thr advertisement promising best connection in the planet for ok ok prices which would be very good value for money.So I went forth and got thr connection.Initially i took 1mbps data plan ..which i thought (aftre using for 3 mnths) that not meeting my needs.So i decided to upgrade to 10 mbps. at that time they picked up my calls , made me feel welcomed and charged money for upgrade of services in advance for next 6 months.
After using upgraded services for 1 week or so, I realized its even slower than 1 Mbps and after 15 days or so , the internet would stop any time.It kept flashing like this(coming and going) for a few days then I tried to call thr customer care no[protected] which they never entertained. Seems like they have some thought reading mechanism by seeing incoming call and if its for upgrading or taking the services, they will pick it up and if its about complaint, They will not even touch the phone.
After dialling infinite times for a full week, I decided to write a mail.I texted that I would want to have my money back and want a disconnection then they reverted back within 1 hour and raised a ticket.Even after this ticket , thr was no action taken and my net connection stayed dead .
I called them after a week to ask about the status and i guess i would have been really lucky that they picked my call and after i asked about my ticket status , they said thr was no ticket raised from you account.Somehow I controlled my anger and requested them to raise a new ticket which they raised at that time.Next day I received a message that ur ticket has been closed please reopen it in case of complaint is sustained. I tried to call them once again but as usually they dint pick up even after thousand times and I was forced to raise another ticket from the site itself which I am not sure will ever be acknowledged or not.

I have an account at Beam Cable. The account is 207599. I pay 1000 pm for a 10 MBPS connection. I have a FUP of 30GB post which I get 2MBPS with no limits.

The following happens regularly but I am giving you an example of what happened this month.

My FUP was supposed to have been reset by 31st night which was not. As a consequence I was still getting 2MBPS. This continued till 4th as they had a technical glitch. On 5th My FUP was reset. But I had downloaded Appx 3GB on 31st May and about 1.5 to 18 GB everyday till 4th. They have added this to the total usage even though -
1. I was getting only 2MBPS when I did those downloads.
2. I had to suffer 2MBPS speeds from 1st to 4th even though I was supposed to get 10MBPS.
3. They have added last months' downloads also to the total usage.

Also when ever I raise any ticket in their online system (Ticket.beamtele.com), I get a mail with the same subject - slow speed - irrespective of the reason I give in their system. The repair technician always comes and checks the speed and goes away thinking the problem is resolved. Not sure why the technicians are not told the correct problem.

My complaint history -
5373406 - June 16th
#630018 - June 9th
5309294 - June 9th
#625059 - June 9th, 5th
5291809 - June 6th
5249668 - June 2nd

All tickets are always closed by Beamtele without checking with me and without resolving the issue. I keep them open by going into the online system and reopening them. Most have a lot of correspondence.
IP Address MAC Address Start Time End Time Data Usage
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
15:15:53 [protected]
21:28:47 1293.52 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
00:20:43 [protected]
15:15:53 2014.58 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
15:15:53 [protected]
00:20:43 2750.20 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
17:15:36 [protected]
15:10:24 5440.80 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
16:19:39 [protected]
14:42:48 4929.03 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
13:40:07 [protected]
13:12:48 2276.83 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
13:40:06 [protected]
13:40:07 3492.03 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
16:12:54 [protected]
12:53:50 1705.89 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
16:12:56 [protected]
16:12:54 2519.50 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
16:12:57 [protected]
16:12:56 1528.33 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
09:02:24 [protected]
12:49:19 161.89 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
09:02:25 [protected]
09:02:24 1249.67 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
09:02:25 [protected]
09:02:25 1100.72 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
06:00:37 [protected]
08:37:14 57.91 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
06:00:37 [protected]
06:00:37 1132.09 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
06:00:40 [protected]
06:00:37 1854.64 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
06:00:40 [protected]
06:00:40 1280.96 MB
124.123.231.94 84:c9:b2:5b:dc:cf [protected]
20:11:48 [protected]
05:58:53 3013.75 MB

I AM REGISTERING A COMPLAINT AGAINST BEAM BROADBAND, I HAVE FREQUENT DISCONNECTIONS AND WHEN I GIVE A COMPLAINT THEY TAKE THERE OWN TIME AND NEVER RESPOND TO THE REQUESTS. NOW THE INTERNET GOT DISCONNECTED 7 DAYS BACK AND AFTER FREQUENT COMPLAINTS DAILY THERE ARE LEAST BOTHERED TO ADDRESS THE ISSUE AND CHECK WHAT THE PROBLEM IS IS, WHENEVER I CALL ALL THEY SAY IS THAT IT WILL BE DONE TOMORROW AND THAT TOMORROW NEVER COMES.

WHEN I ASKED TO RECTIFY THE ISSUE ALL THEY SAY TO EMAIL THEM THE ISSUE AND WHEN I SPOKE TO THE CUSTOMER CARE SUPERVISORS ALSO THEY DONT CARE AND SIMPLY TELL IT WILL BE DONE.

I applied for beam internet 12th May. Executive B..r from beam internet told me that will take 10 days. But still he wrote 27th May on form, telling that this is just the procedure. And since then, i have tried calling customer service and everytime they say that it will get solved in 48 hrs. I have asked for refund but they have been delaying it badly. I needed the internet badly but these people have delayed a lot and i want o know what kiond of action can be taken against them for following reasons

1. Executive talking lie to customer (there is no proof)

2. Service not provided within the time.

3. Customer service telling lie again and again, giving false promises.

Please initiate the action against them so that they get lesson to rspect the customer and deadlines and refrain from telling lie. I am still waiting for my connection on 12th June.

Beam is such unprofessional.

Atul Dixit
Pragathinagar, Andhra Pradesh
Email: [protected]@yahoo.com

To, whom ever is concern.
user name [protected]@yahoo.com account no 28388 address h.no 16-3-810 chanchalguda hyderabad
List of complains are as fallows:
1.The beam tele com has been advertising and promising to provide wifi internetconnection for rupees 2000/-FOR 150 square fit as per the advertising and promise i had selected and paid rupees 2000/-on on may first week of may 2012
but wifi internet is not covering 150 square fit but also 90 square fit my house is 90 square fit only wifi internet is not covering my small house also ,a fraud exutive promise amir cell no [protected]amir beam excuitve promised he promise to supply 10 fit cable so that wifi internet to my all house area of 90 fit but one month had been gone i had call excuitve and beam call centre but no use where is the beam promise i want wifi internet cnnection to my all house area of 90 square fit .
2.Most of the time there is internet connection is disconnected for a week there is internet is disconnected for a two days every week .and call center persons are eilmannered/bad manner personsafter many calls ,repated complains internet will start for maximum four days i want contious internet connection
3.the third false promise is beam had promise me to provide internet connection conntiously if current is also off but internet connection is disconneted current is off internet box fitted house i had complained many time to the excuitive zabi and sajid etc excutive promse had he will sortout the promlem next time if current is off internet will be contiouse but false promise
I REQUEST THE BEAM TO SOLVE THE ABOVE COMPLAINS URGENTLY PERMENTLY IF THE BEAM TELE COM IS UNABLE TO SOLVE THE ABOVE COMPLAINS SO REFUND MY AMOUNT AND CLOSE THE BEAM FRAUD COMPANY
REGARDS
ABDULSAMAD CELL NO [protected]

4218618, 4201695, 444375, 429445, 4308764, 4308729, 4354929, 4407382, 4721274, 4969826, 5029171, 587108, 587150, 587198, 587172, 5096908, 598252, 5096908, 5148942 are the list of Complaint Numbers. I had applied for shifting connection on January 25, 2012 and till date there is no response on it. With the above Complaint Numbers one can imagine as to how much I've spent on phone wasting my money and time with Beam Executives. None of them have been responsive. Moreover, Beam has my rental from Jan 25th to Feb 28th which they are not even refunding. I am exhausted with their service and response. Also, one of the TL at the call center shouted asking me to file a case a Consumer Court if I wish to and they don't know whether I'll get internet or not. Team please please look into this issue and get my rental and calls money refunded.
Beset Regards, Murali

Hi,
Its 45days i've opted for ACT broadband connection with advance payment of 3months rent.
This is 2nd time i'm facing connectivity issue & i guess they are not bothered to resolve this issue since they have 3months advance amount in there hand. last time they took 9days to solve connectivity issue, this time its already 4days & still there is no response from there side.
Repersentatives & escalaltion team of ACT are not bothered to receive calls/solve this issue.

Regards,
Akash

Hi All,

This complaint is on the "Beam Telecom Services" which provides the Internet Services in Hyderabad. I am raising this complaint because, the entire department is very irresponsible to resolve the issue raised by the customer.

This is the second scenario for me with these guys. Firstly, the shifting of connection from one location to another location with in the same city. When i called them for the first time, they said that it will take 7 days of time to shift the connection. but that was not done from there end, It took nearly 45days to shift the connection, this is very ridiculous job from them.

Secondly, from past 2 weeks i am unable to get the internet service. I have called to the customer care on 21st May 2012 @ 7.45AM IST, on that particular day that executive said that the issue will take 24 hours of time to get resolved, but till date there was no call from the technician department. Every day i am doing followup with them regarding the issue. But i am hearing the same statement that will resolve this issue as early as possible.

I have asked them to connect to the call to supervisor, even he also promised me every dat that by end of day this issue will be resolved. My mobile bill is exceeding beyond the limit.

I request to take the serious action on Beam Telecom Services regarding this, so that they will not repeat for other Customers.

Its a bad experiance from Beam tele even for the first time users. took the bill and vanished since more than a week. no responce if contacted to the executive and cust care exec didnt gvs correct info. dont use beam, avoid beam. bloody staff and bloody company. fcuk the beam.

BeamTele, an Internet Service provider, has been making a nuisance of shifting the internet connection from one local location to another.
I filed in a request to shift my existing connection from Nanal Nagar Area to Secunderabad Area on May 8,2012. The executive at the customer care logged in the request and said that it'll be done within 4-5 working days.
Even a week later, no action was taken on this. I again filed in a request, with a mention about my previous request and asked for a follow up on the same, but nothing was done regarding the same. All that the customer care representatives
did was promise that they'll look into the issue and get back to me. Its been more than 20 days now. No action has been taken as of yet. On calling up the customer care regarding this issue, the make the same promises again and again that it'll be taken care
of in 1-2 working days. When requested to connect the line to a higher executive as this issue seems to be beyond the understanding of the customer care executives, they put the line on hold saying that it'll be refirected to a higher executive within a few moments.
This call takes about 10-15 mins to be redirected if at all it has not been disconnected by then. The executive there says that there is nothing he can do about it at the moment and will get back with the issue tomorrow. The same statement was made by the other representatives
but without any action taken for days. This is a big nuisance for me as i have to shift my house. The landlord of the place won't allow an extension, rightly so, without additional payment of rent. I've no clue how to go abuot with this problem. Could you please help me with the same.
If required am ready to post the details about the request number and the subscription details.

Broad band sevice was deacticated at my request as I found the services very very bad. I have received
a message confirming the deactivation on 13/04/2012. The messege also indeicated that the amount due is Rs.2079.
I had contacted their see call center and I was informed that refund will be effected within 10 working days.

After expiry of 10 days I made several calls and sent emails but they showed not even the curtsey of replying.

my name is rajesh. i have a beam fibre connection with account number 83914. am very happy with the quality of connectivity that this company is offering. but the services are very sad. i have been facing frequent disconnection. called up beam cable call center many a time but in vein. they say they will resolve the issue with in 24 hrs every time i call them. that 24 hour will turn to 240 hrs even then they say they will resolve the problem with in 24 hours. vexed with the call centers attitude i have given up and started living with it. i have faced disconnection twice due to late payment (am paying for the disconnected period also) which i agree. but they should also consider the problems am facing . one cant go blind sighted on this. but since last 10 days i have complete disconnection. i have registered a complaint on 11th may 2012 with complaint number 5086206. this was closed with out my consent and problem not rectified. then again i registered with complaint number 5094415. i have called up 18 times during this period with minimum 5 mins per call. every time i call the call center they have only one dumb answer " the problem is being worked on, will be rectified with in 24 hrs" even after 5 days. if they have promised to rectify the problem with in 24 hrs then they should do it. or they should give me a proper finite time to resolve the problem. i request the beam telecom to look into this issue.

TO WHOM EVER IS CONCERN
MY USERNAME IS [protected]@yahoo.com account no 28388 i want beam internet wifi facility so i requested the beam to provide wifi roter with the fee of rs 2000/-
i am requisting the beam tele com for wifi rooter from last 15 days but the beam the worst company is unable to provide it still. first the beam had promise to provide it on 1st may ,2 nd may and lastly 10/05/2012 . but today is 10/05/2012 the beam is unable to provide internet wifi rotter to me .if the beam is unable to provide the service which he is advetising company should closed/wind up
i want internet wifi rotter today urgently if not i will file a case in consumer form /and publish it in loeading news papers
Regards
mohd.abdul.samad
cell .[protected]

Hello,

I have paid Rs. 5600 for new connection but even after one month the connection is not established.
there are 3 tickets created by them one after another without any resolution or any notification.
556745, 4801943, 4939215.

I have sent mails on this to nodalofficer RAVI CHAKRAVARTY, LAXMANA P. but is see not response from them.

There are few friends of mine who have faced the same issue, so thought of raising a consumer compliant againt BEAM TELE.
I have all the bills, mails and messages from BEAM.

Even i requested for repayment but got a confirmation from that it will be estatblished by may 3 2012 but not yet established.

Request you to take some action on this.


Thanks,
Kiran N

Beam Telecom is the best internet service provider in Andhra Pradesh and Karnataka. Beam telecom is first internet service provider in India provide 10Mbps line to home needs and the price of this line is 1000/- only. Beam telecom is the group of ACT TV a leading Multi service Provider high quality entertainment and broadband services. What started as a business of reaching entertainment to homes has today grown to become the largest independent internet service provider in the south region.

And there are only two reasons why we have achieved this a single minded focus of offering quality internet access to all and drive to constantly innovate, both with our service offering and our technology.

As a connectivity and communication solution provider, we are fundamentally grounded on the idea of “ease o[censored]se��? when it comes to servicing its customers. Be it a home user, an SME user or a large enterprise customer-care is taken to maintain quality, competency and provide the maximum value to our subscribers. It’s been just over 5 years. And the journey has only just begun.
BEAM TELECOM PVT. LTD.
8-2-610/A, Road No - 10,
Banjara Hills, Hyderabad,
Andhra Pradesh, INDIA-500034 www.beambroadbandinternetconnection

Beam fiber Customer Service team is the most unorganized people I've ever seen. I've asked them to waive the shifting charges else close my account. I can reopen the account at the new place without any installation charges by paying them 3/6 months fee. They never allowed me to close my account!!! They've raised Tickets to escalate my issue and just before i could shift, they called and confirmed with me to shift my account to the new place without any shifting charges. After coming to my new place within HYD, they're charging me for shifting charges. I've called them to review my account to check who all called me and confirmed there won't be any shifting charges. They don't have any clue who called me and confirmed about waiving the shifting charges -- they have the tickets raised for the same (very lazy to check my history and find out). On Apr 25, I've called and asked one agent to look over this. He promised to look over it and raised a ticket. After two days I came to know that he raised the Ticket about informing me the payment details and nothing about waiving the shifting charges -- crazy customer service!!!! No one after that tried to listen to Customer. Before i could explain the situation, they're just jumping into the policy pages they have in front of them and gave all unnecessary information. I'm fed up of Beam Fibre customer service team --- no customer should be fed up of any service (they should understand that to retain customers.) I've asked them to close my account and that will take another five days to process as if its a court case!!!!

Hi,

I jobin Thomas am difficulty with beam my registered beam number is [protected] and account email address is [protected]@gmail.com .

These guys are charging me for something I have asked to degrade I am currently on 1020 plan I have asked the customer. Serivce agent to degrade it to 400 plan long before on march they failed to degrade and I had to pay the extra money and since then I have all the ticket numbers and was confirmed by them that I did make a complaint and from till them I had no response regarding it they have already disconnected my service the nodal officer all their promises are in vain and no update regarding it.

I need help, please advice on how to go ahead.