ACT Fibernet Complaints & Reviews

I WAS A SUBSCRIBER FOR ACT BROAD BAND WITH ID NO 10355056.FIRST 3 MONTHS THE SERVICE WAS GOOD,HENCE I SUBSCRIBED FOR ANOTHER 6 MONTHS BY PAYING RS 4046/ IN ADVANCE. NOW FROM 5TH SEPTEMBER 2012,THE CONNECTION WAS ABRUPTLY STOPPED AND ON SEVERAL ENQUIRIES IT WAS INFORMED THAT THEY ARE UNABLE TO PROVIDE SERVICE TO MY AREA AND THEY ARE REFUNDING THE REMAINING AMOUNT OF RS 2888/ WITHIN 10 DAYS . EVEN AFTER 1 MONTH THE AMOUNT WAS NOT REFUNDED TO ME. THEIR OFFICE AT MALLESWARAM IS ALSO CLOSED. NO ONE IS THRE TO REFUND THE AMOUNT AS PROMISED AND NO DETAILS ARE AVAILABLE ABOUT THE BILL/REFUND. SHIVANAND HIREMATH

I have applied for a new connection on 4th oct 2012 and paid the amount for 6 months plan, and they told the connection will be given in a week time but many times i called up to customer service and they said they will escalate to technical team and till date there is no response / call from them and till date no connection is given. there was lot of work loss for me , time and money.

kindly do the needful


regards,
venkat.g
[protected]

I planned to buy super Ace commercial vehicle. i enquire about theprice and other details with the sales representative in redhills Act
showroom which at your control. the name of the executive is Shoban and the other one is Tamil arasu. i paid the token advance amount on
21.09.12 Friday they told my the vehicle will be delivered to on28.09.12 friday. the loan process for the vehicle is started on the
very next of my token payment.verification was done on 24.09.12. so on friday as they informed me i call them to take the vehicle they told
that bank process was not yet finish and same they repeat for the saturday ,so finally on monday morning i went to Act show room in
redhills and i ask with sales rep about the vehicle he informed me to go to madavarm and take the vehicle delivery i was waiting from 10.30
am to 3.30 pm but i didn't receive the vehicle. the two sales reps were saying so many reasons and not at all giving a proper response to
me. so through this in can say that ACT india at madavaram gives poor service to costumers

we are facing cable connection problem we are using act cable of (golden cable network) its not cming properly when we called the oprator sohail no is cmming switch off for 3 days after that call connected and telling rong no this is oprators no [protected] pls reffer to the complaint and do the need full for me thanks

regards:
khan

My name is Ramakrishna. Here is the complaint on BEAM telecom regarding the below issue.
For a 6 months connection, after two months I had asked for shifting the connection, even though there is feasibility in new area, they were neither shifted my connection and nor refunded the remaining amount to me and its almost a month now since I raised the initial request.

I took a Beam connection in Dargah,Shaikpet on 6-JUN-2012, my Account Number is 386835. My plan was B-Max 660 and it’s an Half-yearly plan, I paid around Rs 3400 for that initially. And at that time I was told that it can be shifted in Hyderabad with the shifting changes of 200- 300 RS.

After two months I had to change the room to Manikonda area so I asked for a connection shifting on 11th Sep-2012 then I got a call on 12th and that person said that it is not feasible without a new box at the new location even though there is a box in next building.
And then I requested the owner and sought permission from owner and told the technician to put the box on 14th (Friday), then he told me that they will put box on 15-Sep(Saturday), no one turned up on Saturday, after repeated calls he gave me another person number on 16th and asked me to call him, and then I called the new person then he said he will come and fix the box at that location,
I was waiting for him at the building and then after some time he called me and told me that it is not possible now since he was going to some other place.
Then after couple more calls he agreed to come on 17th Monday, and suddenly on Monday morning I heard that it is a week off for him.
And I called customer care people many times in these days and nobody gave me proper answer, one fellow says that it will be done in 48 hrs and another fellow says that boxes are not available.

I don't know how many days I need to wait to get the resolution on this from BEAM team on this issue, since I was not getting any response from them, finally I asked them to disconnect the service and now they are saying that there will be no refund given.

I was daily asking the customer care team to connect me to accounts team, but they never did that and they always say that they will contact you but nobody has contacted me and given me proper response.

And I heard many tickets I raised were closed with the reason like unable to reach customer. But if my mobile is not reachable then I will definitely get a message after it is in network and recently nobody has told me that my mobile is not reachable except your team. And after sending mails and calls I got calls from two numbers and they simply called and disconnected without talking anything and immediately closed few tickets.

They are simply trying to avoid me and closing the tickets without responding or solving the issue.

I asked for connection shifting, even though area is feasible, they didn't shifted my connection and never responded properly irrespective of repeated calls and mails from me.

Below are the ticket numbers BEAM team created and closed without any use for me.

6136131
6191710
6194525
6206198
6247032
6279236
6284774
6317660
6317660
6334267

Is this the customers got treated? why no one is giving proper response and why am I hearing a different reason from them after repeated follow ups ?

Here is the way they are cheating/looting money without giving any service and here is what they did to avoid shifting or refunding money.

When I asked shifting connection
1. First said that new location has no box available freely even though the next building has a BEAM connection with a box.
2. Then I told them to put a box in my building also, they agreed initially.
3. After some days of follow up, they told me that it’s not possible to install a box also, if it is not possible then it’s their problem and they should have refunded the remaining amount to me.
4. Now they are saying that no refund will be given.

Even I had escalated this issue to the nodal office and their Appellate authority but still they haven’t given me the resolution on this.

Dear Sir/ Ma'am,

I took a connection of beam with the hope that I'll get good connectivity. Your executive Mr. Udit came and filled the form on 27th Sep.2012 ,took Rs. 1110 and told that your net will be activated within next 48 hrs. Next they your technicians came to my house in my absent without calling and fixed the cable. When I came home and check the net it didn't work and still it is not working.

I am calling to your customer care everyday and they are only assuring me that we'll send the technician within 24 hrs but till now after 120 hrs no one came or called me to solve my problem. Mr. Udit told me that if you have any problem you can call me but he didn't received my phone though I tried his number several times.
Everyday your customer care executive is updating the ticket no. 6272387 but no action has been taken.

Now I am seriously planning to go to consumer court and write an FIR in police also for this fraud because I didn't get any response from your side.

Thanks,

Dheeraj Kumar Upadhyay
[protected]
Acc.no. 426484

I have made many complaints to beam telecom but there is no response to attend the complaint.For your reference, fowarding the conversation sent by beam.

Kindly look into the matter


This is an automatic email confirmation to inform you that your ticket number 6211661 has been registered.


Ticket details for your reference
Ticket No:6211661
Ticket Description: network cable unplugged
Ticket Priority: Higher
Ticket Status: Pending

For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply to [protected]@beamtele.com (always mention the ticket no: or account no for reference)

Regards,
Beam Telecom

Dear Subscriber,

We have received a Repeat Call on the existing ticket.
Ticket No : 6253729
Ticket Category :COMP
Sub Category : NWCU
Ticket Date :[protected]:00:00
We will expedite resolution

Regards,
Beam Telecom.


Regards,
Poornima

Hi,

I have raised a small reqest on customer care on 21-sep-2012, friday. As per the policy they promise that they will resolve any issue in 24hours. In my case my exact issue can be resolved in just two minutes but its been 4 days and I am still waiting for the response.

The worst part is I called the customer care number the next day 22-sep-2012, saturday, after completing their promised time and this time I called them more than 10 times in a single day and every time I am getting an update saying that within no time we send our person at your address but no one has come to my home all the day. They have ruined my whole saturday just to receive the service yet no once turned up to me and resolved my issue.

In the same evening I went to the nearest Beam telecome store, which is in my next lane, they have received me in the worst way and just replying me that they can only give service on monday that means on 24-sep-2012

Today is tuesday[protected] still I am received a call from Beam but not the service.

I feel like the company should receive a warning notice from govt for not providing promising services to the customers and everything what they show up in the promotions are just for namesake.


Worst company and worst service.

I can provide every details of this situation and can provide references for every statement from my end.

my email ID: [protected]@gmail.com


Thank you
Mahender

Sir
I am using beam broadband and it is not working from 16.09.2012 and i made complaint on 17.09.2012. And there is no proper response from the company even after several complaints till this date (23.09.2012). I called many times on following customer care number of Beam Tele[protected] and there is no response or the transfer the call to some other no and finally no response from other number even after waiting for 15 to 20 minutes and its a damn waste of time. Please help me in this issue and make the company to look into the issue.

Thansk & Regards
Suryanarayana
[protected]

I live in Hyderabad (KPHB Colony). Mine is very bad experience from the Beam cable.
I registered on Beam website for a new connection on 6th September 2012. Sales person visited my house on 9th September 2012. He had collected a cheque of 5600 Rs for 6 months duration and other required documents. He promised that I will get the internet connection with in 48 hours. My cheque has encashed by them on 11th September 2012. Till now (20th September 2012, 4:30 PM) I did not get the internet connection though the cabling has done on 15th September 2012. Everyday I am calling customer care. They are saying the same answer like "they need another 48 hours" everyday. The sales person (Venkatesh) is not lifting his phone ([protected]) at all though he promised that he is the point of contact for any beam issues. I come to know that he had done all false promises.

Ticket Number which are opened by customer care to give a new connection:
=======================================================
6123843
6182183
6189535

My Account Number in Beam Tele :
=========================
418597

As I need the internet very badly, I request you to provide me a fastest resolution on this. If it is not possible for you to give me a new connection please refund my cheque/amount 5600 Rs.

Thanks & Regards
Hari Krishna
[protected]

Beam Ticket Number: 6049625
Ticket Registered On: September 2, 2012

To Whom It May Concern:

I have a Beam Telecom connection with account number 115696 and I requested for shifting of my connection on September 2, 2012. Initially, they said it will 2 to 7 days of time to shift the connection, but it's been 10 days now and no one is responding with regard to the resolution.

I personally visited the Beam Telecom office at Mehdipatnam and spoke to the local technician. He assured that he will visit my place within an hour, but he didn't do so.

Meanwhile, they added the shifting charges to the monthly bill and I'm getting messages and calls to pay the bill even before they didn't shift the connection.

The worst case is, they are not giving an accurate picture whether they can provide service or not. They are just making time pass and not even responding properly. I don't find any logic behind the delay for shifting of an already active connection.

Please do the needful.

Regards,

Zaheer Abbas Mirza
[protected]

Hi,
On 25th Aug, an executive came to my house to take my information and collect a cheque for providing the Internet connection. Executive promised that the connection will be provided by 6th of September. After 2 days the request is raised for new connection[protected]. On 1st September, two executives came and doing wiring in the corridor of my appartment and promised me that the connection will be active in 30 mins at around 1:00 PM, so I kept waiting for these guys, but to my surprise they left the wire in the corridor and left. And I then received a message saying that my account is activated.
Then on 3rd September, I called up the call center and I was told that the connection will be installed and another ticket was raised[protected]. No one turned up at my home for installation.
Then next day when I called the call center twice and on second time, I am told "Ur time of installation is 6th Sep, why I am calling them again and again". I stopped calling and waited if someone will come and resolve the issue. No one turned up till today. I called the call center again exactly after one week to enquire about the connection, I am told that technical team will get in touch with me. For some reason these people are not calling at all. I called them about a dozen times till now.
I understand there will be lot of technical issues around but for a connection I am kept waiting.
I dont know what are the statuses of 2 tickets raised for my connection.

Request to resolve this ASAP.

Regards,
Kishore

Hi ,

This is Sriram Venkatakrishnan from Hyderabad residing in Suchitra and fed up withe wrong billing and aberrant behaviour from Beam Telecoms.

I had raised a complaint regarding my wrong billing on September 4the(Ticket No:[protected]. I was charged Rs1008 instead of my monthely plan of Rs610. I also made theem know theat due to theis issue, I am not able to make payment online. I requested theem to provide immediate solution, if needed can send theeir representative to my house to collect thee differential amount. But asked theem not to disconnect my connection, as its important for me to work from home.

To my surprise, they didn't heed to any of my request & disconnected my connection on 8the September. I am not aware how a telecoms company can disconnect a connection witheout taking thee consent of a customer & at a time when a ticket is already lodged for thee same. I have made numerous calls to customer care, only to fall on deaf ears. A ticket was updated for thee same at afternoon(Ticket N.o:[protected].When i saw no response from theem till evening, I requested theem to connect my call to eitheer thee account department or thee manager, to which theey told theat theey don't have provision to connect to eitheer of theose. They later placed my call on hold for long time & tried reaching supervisor. They couldn't reach him & promised a call withein an hour(New ticket raised:-6096362/6093712). I didn't receive any call till night 9, when i called theem again & asked thee reason, theey made false claim theat theey tried to reach me & thee mobile was switched off. This time also theey placed my call on hold for long time & finally was able to reach thee supervisor. He promised me to resolve my issue as thee first theing thee next morning, since it was too late.

I didn't receive any call from Beam even thee next day. I tried reaching theem again at 10 AM & asked theem to connect my call to supervisor, even after repeated attempts couldn't speak to him. They told theat thee issue is escalated & I would be receiving a call soon. I didn't receive any call till 2 PM & to my shock theey closed thee opened ticket. I called theem again & informed about theis issue(New ticket opened:[protected]. Again i was promised for a solution by 6:30 in thee evening. They nietheer called me nor informed thee status of my ticket till 9 PM. I called theem again at 9, theey told me theat theey could not resolve my issue, since it is Sunday & billing department was available only till 2 PM. I was promised a call from supervisor & account team thee next day morning.

Today, its already 12 Noon & i am yet to receive a call from thee supervisor and thee billing team. Now i got anotheer message stating my ticket is closed, it was not new. Tickets are raised for every call & closed before 24 hr, witheout customer consent.Till today i have spent a lot of money calling theem up & witheout net connection for more thean 2 days. More thean theat it is thee mental agony i have undergone in making repeated calls & failure to get any results. Unable to understand, why am i penalised for theeir deeds. They are harassing a subscriber by theeir high-handedness and callous attitude. I seek an apology letter from Beam telecoms & also compensation for my money spent.

Looking for a speedy solution.

Thanks
Sriram
Mail:-sriram.[protected]@gmail.com

i have registered a complaint regarding no internet connection with complaint numbers 5482526,5762148,5771659,5771688,5817470,5823693,6047502,6069998,6076541,6047502. and so far no action has been taken regarding these complaints and some of them have been closed with out my knowledge.




BEAM TELECOM IS THE WORST SERVICE PROVIDER I HAVE EVER SEEN..

PLEASE DO NOT TAKE INTERNET CONNECTION FROM BEAM TELECOM.

NO PROPER SERVICE DOSENT CARE ABOUT THE CUSTOMER.

Dear Sir/Madam,

This is bring into your notice and for your help, that I have applied for broadband connection from beam telecom 7 days back i.e. on 26/08/2012 however money has already been taken by Beam telecom but the installation has not been done yet.
It has been 10 times I have called Beam telecom for the expediting the resolution and have requested to get an update on the same however every time they are saying they are working on it with no definite time frame for resolution and there is no action or call I have received from Beam on the issue.
This is absolute ridiculous and unprofessional behavior from Beam telecom.Either they should resolve the issue without any more delays or else arrange to refund the money taken from me.

Ticket No raise with Beam Telecom: 6015744.

Kindly help me with the aforementioned issue.

MAny thanks

I have been waiting to get my internet service shifted from past 2 months now. Beam had promised me to finish the shifting processing with 48 hrs. The original request was raised on 1st July 2012 however they have no records showing he same. Another request was raised on 4th of July 2012, without any confirmation they closed the ticket. I had to call again and get another ticket opened on 13th of July.
The service is so bad and I m still struggling to get a connection.
I had called every single day to the customer care and I have spoken to all the Supervisors, when the issue didnt seem like resolving i asked to talk to Supervisors manager and the supervisor transferred the call to Mr. Vamshi Krishna. I spoke to him he sent 2 people the very next day to get the wiring done and the guy who had come to do the wiring told me that our connection will start in another hou and within an hour i got a call from the accounts department stating that there is NO FEASIBILITY and it will take 20 days and they asked time till Aug-1-2012. Nothing happened after that. I used to call almost everyday and they were still unable to give me any answer or status of my connection.
Later when i lost my cool i directly spoke to the Area Manager - Mr. Shyam on 22- aug-2012 who told me that they have to put a new box and they need permission from the building association. They could have informed me this I would have spoken to the association and got them permission. Ultimately i had to take a step and talk to the building association. Unfortunately the building president works in Bangalore and is in the city only for the weekend( Sat & Sun). I had told them the same and they promised that they will come on Sat (i.e.26-aug-2012) before 10:30 to get the agreement however no one turned up. We again had to make a call on sun and then some executive (Satish) comes on tues. When I speak to Mr Shyam he started using profanity and my husband had to involve himself in the conversation.
I really don't feel that any shifting of connection needs 60 days time. And if you have 30 processes involved in shifting you have o make sure that you do all those activities before the date you have promised the customer
I just feel that there is no one to look after what they are doing and they are the most Lethargic and rude ppl i have ever spoken to.
I request the team to take a action on them and make sure that no one else faces what we have faced.
We had requested them to make this request an urgent one as both of our jobs are dependent on Internet.
Unfortunately they are not really bothered as to what the customer says.
I would want to raise a special complaint on Mr. SHYAM as he used profanity and also indirectly told us that he lives in the same are and he will SEE US LATER (life threat)
I really hope to see a Speedy action on our request as i still don't have a connection

I am a user of Beam cable and I have been facing connectivity issues since last week of July. I called the customer care and registered a complaint for them to fix the issue. Responding to my issue, a field technician visited my place and checked some settings and then he made some connection changes from the main box and the connection worked fine for a few hours after he left. I was sent an SMS stating the the issue was fixed and in case the issue persists I may escalate the issue to the concerned department which I did. This time, the field technician does not show up and I keep calling the customer care to fix my issue but in vain. I called up the field technician and he does not answer my calls. This goes on for 2 weeks and in frustration, I called up the customer care and spoke to a supervisor named Manahor and have requested him to fix my issue at the earliest and also to replace the cable from the main box to my home. The supervisor told that he will send a field technician immediately to check the issue. A field technician arrives at my place and checks the connection and sees that there was no issue with the connection and he is not sure why the connection was not working however told that he will replace the cable the following day as it was already late in the evening. And the next morning I am waiting eagerly for the technician and he does not show up. I waited for three more days but still no news from him. Frustrated with this I call up the customer care and speak to the same supervisor Manohar and explain the issue and he immediately sent out a field technician to my place. At this time I was already without proper internet connection for a good 3 weeks. I asked the supervisor to issue me a waiver for the bill that will be generated as I have not been able to use the internet for all these days. The supervisor told that he has taken my complaint into consideration and will arrange a call back from the 'Accounts Team' within 24 hrs regarding the waiver. In the mean time a field technician visits my place and check the connection and finds out that there is a cable cut somewhere in between. He fixed that and told me that the connection will work just fine. I can now connect to the internet but again after using it for a day, the connecting was lost. I also do not receive a call from the 'Accounts Team' even after 24 hrs regarding the waiver. I called up the customer care again and lodge another complaint regarding the connection issue and they told me that they will dispatch a technician within 24 hrs. And as before no technician comes to my place. At this time it is already 4 weeks I'm without proper internet connection. In the mean time the internet connection gets connected automatically and then gets disconnected after a few hrs. I call up the customer care again and ask them to change the cable with immediate effect and also arrange a call back from the 'Accounts Team' regarding the waiver. Finally a technician comes and replaces the entire cable and the connection was working fine. Soon after using the internet for 2 days without any interruption, I get a message that my connection is suspended due to non payment of bill. I get pissed off at this and call up the customer care and speak to the supervisor Manohar again and asked him why was my connection suspended. He tells me that there is an out standing bill of Rs. 1018/- on my account and that my connection will be restored after I clear the bill. I seriously tell him that I'm not going to pay that bill as the internet was not at all working for the past 4 weeks and that I have been calling time and again to fix the problem and change the cable but they have not resolved the issue on time. The supervisor tells me that he will arrange a call back from the 'Accounts Team' in 2 hrs to speak about the waiver . I get a call back from the 'Accounts Team' after 4 hrs and I explain them the issue from the beginning. The person from the 'Accounts Team' tells me that they cannot waive off the complete amount and that they can only waive off Rs. 300/- and I need to pay the remaining balance of Rs. 718/-. I told him that I was not able to use my internet connection consistently even for 1 day, how do you expect me to pay that amount. I asked them to pull up the records of the number of days I was with and without internet and he tells me that he does not have that data. Then I asked him, on what basis he is waiving off the Rs. 300/- and ask me to pay Rs. 718/- and he has no proper answer for this. With this I am very much frustrated and angry with the poor service of the Beam cable broadband service providers. I request the authorities to look into this issue as a matter o[censored]rgency and provide me a proper justification for this issue, waive off my bill of Rs. 1018/- and restore my connection.

Details of the ticket numbers raised in connection to the above issue:

5764019
5791032
5826505
5878451
5897140
5897175
5966359
5970147
6000943
6001008
6001011


Name: Vikas Paul Nelapati
Email: vikaspaul.[protected]@gmail.com
Beam Cable account number: 338273

Iam not able to browse internet connection from last two years at midnight hours between 1:00am till next morning10:am. waste net connection. After raising this complain if no action taken so refund half amount back or give instead sevice..

DEAR SIR/MADAM
I AM SHABAZ KHAN RESIDENCE OF AKBER BAGH MALAKPET HYD ,MY LOGIN ID IS [protected]@gmail.com but it is mistake in login id the correct emil login id is [protected]@gmail.com .
i have complain many times at the time of connection but there is no res ponce fromany beamtele officaial
my telephone number is [protected] please look into the matter as soon as possible, there isno reponce fromany offical...
yours obediately shabaz
khan

Hi,
As per fair usage policy mentioned by ACT broadband my download speed will be throttled once I reach the download limit mentioned in the plan I have taken. As per My plan I was allowed to download content up to 50GB in a month with a speed of 10mbps, after which download speed will go down to 512kbps.

In current situation I have not crossed the limit but my download speed has been throttled to 512kbps.
I contacted the customer care at[protected], and sent email to [protected]@acttv.in regarding the issue.

On phone I was convinced that problem will be solved in 3-4 Hrs which did not happen. No reply for the emails to helpdesk yet.
I was not given a reason why this happened yesterday (12/08/2012). Today when i called i was told logs related to many consumers were not updated for how much data has been downloaded already. and I might have crossed the limit already, which is not the case. As per there database I have downloaded 38GB out of my 50GB limit.

I am asked to wait for 2-3 more Hrs to check if things are back in line.
Reason for registering complaint is, having no explanation about why this happened even when there log says I have used 38GB which is less than limit(50GB) for my plan and problem not being solve for more than 22 hrs.

Regards,
Paritosh Bhandari