ACT Fibernet Complaints & Reviews

Beam fiber Customer Service team is the most unorganized people I've ever seen. I've asked them to waive the shifting charges else close my account. I can reopen the account at the new place without any installation charges by paying them 3/6 months fee. They never allowed me to close my account!!! They've raised Tickets to escalate my issue and just before i could shift, they called and confirmed with me to shift my account...

Hi,

I jobin Thomas am difficulty with beam my registered beam number is [protected] and account email address is [protected]@gmail.com .

These guys are charging me for something I have asked to degrade I am currently on 1020 plan I have asked the customer. Serivce agent to degrade it to 400 plan long before on march they failed to degrade and I had to pay the extra money and since then I have all the ticket numbers...

I have paid money to beam telecom on 22nd March to get a new connection; But still i didn't get the connection. I have been calling to customer care almost everyday; they kept on telling that it will be resolved in next 24 hrs. They are not even giving the exact reason of the problem in issuing the connection. I am wasting my time in calling them daily. I don't have internet connection now at my home to connect to my office network...

I,being a customer of Beam Telecom with the Account No : 278356. We have requested for the shifting of connection on 1st April 2012.As per the rules of Beam Telecom, request should be addressed in 5-7 days after requested date. But till date the request has not been addressed by the company even after making repeated calls to the customer care.

Hence, we request the company to shift the connection as soon as possible and the...

To whom ever is concern
My user name is [protected]@yahoo.com account no 28388
H. No 16-3-810, chanchalguda hyderabad a. P.India
Ther is no internet connection at my home from last tuesday dated 10/04/2012
The call centre of beam tele is keep our on hold for minium half hour
But after that also beam tele com disconnect my phone every time
I had paid annualy amount in advance but why the beam tele...

Hi,

I've opted for Beam fiber-600 plan for six months post which raised a request through beam site and communicated to the customer service team about the updation of the plan in Jan'2012, however the request is still pending with the bill amount collected 600 further stating all stupid reasons.
For the month we've paid 400/- and we were continuously harassed to pay 200 more,the services has been disrupted...

Dear Subscriber, The Service Ticket No 4663987 has been updated with your latest interaction. We will expedite resolution. --BEAM TELECOM

This is what the customer care told me on daily basis today being the 10 day after I raised a request to change my connection and now I have decided to terminate the connection. The customer care is horrible.. Please never take beam connection.. The connection takes ages to start and is not...

My name is Syed Akram Ali,
I am a Beam Telecom Internet user, I am not getting internet connection from 27th March 2012 (Tuesday) Evening 5:00 PM onwards. When I call to customer care of the company. They told me that they are going to send the Technician with in 24Hrs, but till now they haven't solve this problem. When ever i call to them they say they are sending to technician to resolve the issue. When asked that i want to...

Sir,

I applied for new Beam Cable and paid Rs 5,500/- for six month plan on 18th Feb 2012. Exec promised me that I will be getting connection within 10 days. But till today 17/03/2012 they simply installed a empty box with any instrument. When ever I call them they ask for 24-48 hours for solution. every time I get a new ticket number. Really they have eating my money and time. I request every not to go for this conection....

hi,
this is Karthik,i have applied for a new connection and paid 3300rupees as half yearly payment on 01/03/2012 they said that i will get the connection in 3 days but they failed,after calling them several times i got connected on 12th that was ok till that.....I started to use my Internet from that day it just worked for a day and its disconnected after a day(i.e.,on 13/03/2012) when i call the customer care they are registering...

-i'm a prepaid customer of beam since a month.
-since the last ten days my connection have been disconnected, and I've been calling the customer care since then daily.
-every time i call they tell me they'll resolve my complaint in 24 hours, but that moment never came till now.
-when i asked to disconnect my service he is more than happy to do that, n asks me if he can forward this this request of minebr...

Hi Sir,

I have opted for an Broadband connection 10MBPS for (1000 RS+ 600 RS Installation)Which i should pay in advance unlike other companies.
I took this connection on 4th February.I used it for 2 days.Then Unexpectedly I have to change my Address.
They promised to do the shifting in 5-7 Days.Even after 5-7 days, there was no response from them. I called them so many times till that time.so, I have to put a...

Hello;

This is Radha. We have taken Beam cable broadband services in November 2011. Its more than 3 months, nobody turned up to give the connection . For initial payment they used to continuously call us till we make the payment. we took 6 months subscription and paid 2600.

This now only cable is given, but nobody turned up to give the connection. we are continuously making calls to their customer care, every...

Hi,
i use ACT internet in Bangalore and i have a billing issue first to start with I do not get my bills in E-mail as promised by ACT when i took the connection, I have called ACT support center and reported E-mail ID which they have in their system is incorrect and needs to be changed from months now and this is not getting changed

Now for this month same issue I didn’t receive in my E-mail,...

I opted for 10MBPS speed from Beam tele but from the Nov'11 end i was not getting the speed of 10mbps and always fluctuate. I raised my concern with beam and raised ticket, though the technical executive came but the problem was still continuing finally executive realized the problem is the with the beam cable coming to my PC. It was replaced with new cable line on 14thJan'12 after which i was getting complete 10mbps speed without...

I have taken beam broadband from past 3months but suddenly the beam cable team is disconnected my cable. i gave a complaint so many times but they are saying we don't have a root box in that street that's way its lasted sorry for the inconvenience and we connecting with in 24hrs. they are saying same dialogue repeatedly but no action was taken. i payed for the connection 1000rs. and they are taken advance in this month fee 400rs....

Respected Sir/Madam,

I have opted for Beam telecom internet service by paying 2300/- for 6 months package in July 2011.

They have suspended the connection in Nov 2011 saying I need to pay for the next six month due amount though the total 6 months period is not yet over. Every time I call customer care a ticket will be created and it will be closed after some without resolution.I wrote several mails to nodal...

ear Users of Act Broadband,


People who are planning to avail broadband services from ACT Broadband Bangalore East area , request you to please stay away from them.

They are worst broadband service providers available right now.They wont address your issue neither they intend to resolve the issue.They Just make a note of your complaint when you call their helpline number "[protected]".
br...

Hello Team,

Hope I get a response from you atleast.

I have raised 4 tickets till now and there is no response from BEAM. I have called them many times but still they do not response.

I have paid for the connection for my service and it is valid till 23 dec. But they have suspended my account on 10 december.

Which rule on earth do they follow. When I call them they say that the account...

I took beam cable connection in Hyderabad in the month of July and the sales guy told me that this is a prepaid connection and I need to pay only in advance. If I don't want to use the internet next month, I don't have to pay for the same and whenever I want to use it again in future I just need to pay the money for that month and start using it.

Since I travel out of Hyderabad regularly, this was the best option...