ACT Fibernet Complaints & Reviews

we recently got an LG SMART TV. and invested for a 10MBPS cable connection
though I had a good Airtel connection for last 4-5years.
We showed the Rupesh, Beam sales guy the TV and said we are taking the connection
primarily for 2 reasons:
1. For the TV
2. If their connection will work even when power goes.

Everything seemed great till the connection is setup. When connected to the
TV, no ip is getting assigned. So I invested in a high end router of 6000/-. Still it did not work.
Gave a couple of calls to the customer care. they just opened the issues and by evening closed.
After 4-5days of waiting and struggling, finally we gave up on Beam cableon getting LGTV working.
It works perfectly with Airtel.

So we thought atleast the 2nd one works. 11.11.11 when power went away, the cable didnt work. We raised a
complaint, no one has even come for service till now.
We called the customer care and requested for a refund, its just been like 15days since we took the connection, already feel deceited. Not sure what they will do.

I asked for their escalation policy - NO REPLY
Asked for the details of regional head - NO REPLY

I am particularly dissatisfied with the service. Since last Friday I dont have internet connection. when we call they raise a ticket with 24hrs
deadline. they close the ticket before 24hrs whether resolved or not. if you call for follow-up they open a new ticket but will never open the old
one again. they are trying to act smart to prove that they are sticking to their SLA.

Appreciate if you can look into this, and help us get better service or
refund at the earliest.


we have escalated the same to the nodal officer and appellate authority emails mentioned on their website. still no response or solution.

Hi,

My Name Santosh I have booked a new connection with Beam Cable on August 30 and the Agent Had collected the amount to set-up the connection within a week and after that I called up Customer Service and this agent tells me that my Connection Setup Date Commitment is on October 15th and I tried calling several times spoke to several Supervisors they just keep telling Sorry and Their Concern Department will be calling and the best part is i Never get a call.

1. Lava Kumar Spoke to me on the Phone for New Connection on August 30th and Within 30 minutes of the call another Agent Jagdishwar Turns to my Place and collects money for the new connection and gives me a receipt stating you will be getting a call and service will be set-up within week or so.

2. Ahlya Lady From Customer Care Told me that my Service Commitment Date is on October 15th and Transfers the call to Supervisor Raj this guy gives me a new Story that there is no Box near my place and tells me to wait till Oct 15th. but the Agent Who collected the amount never told me any details that they have to set-up new box while collecting the Money up-front. (Great Service).

3. Oct 15th I call up to Customer Service this Agent Tells me all together new Story Sir i see That your account has a complaint stating that I have requested to move my connection to first floor or to some new address. now i speak to another supervisor Srinivas tells me you will get a call from the concern department regarding the new connection and when it will be fixed.

4. Oct 16 I called up to customer stating i have not received a call from your complaints team regarding my new connection and this lady tells me, Sir I see your account and it shows that you have been given a commitment for new service on November 4th? I Never Knew they keep changing the Service set-up dates and best word comes out is Sorry.....Sorry .......Sorry ..........???

5. I speak to another Supervisor he says you will get a call from our back-end team regarding the service set-up date.........How many Times ........I Guess their Back Team is Sleeping all the time........

To Pay and Get Service From a Company Like Beam Cable You Need to Go through All this Pain ...................Something Called Customer Satisfaction.......In Beam Cable's Terms....... Probably.

Santosh----Ph No--[protected]
Defence Colony
Sainikpuri, Sec-Bad--94

BEAM Telcom's response to my complaints regarding the undue delay in the broadband connection. Many promises for connection, call backs were made but never met. Every time they quote a new time window and its me who has to chase them again and again for an update. I can understand a delay in connection due to technical reasons but its not at all acceptable that they dont even give me a call back not even an update when I call or mail them. Numerous tickets were raised and they closed them with out resolving it. They are so shameless that they close the tickets and send me a mail that they closed the ticket. Even a mail to their nodal officer or appellate tribunal failed to generate a response. All I get is an automated email to my online complaints and a new time window when I call them. Frustrated when I asked for a refund, even for that they gave me a time window of 15 days. This is absolute unfair trade practice. When they can take money so quick, why would it take 15 working days that is 3 weeks. That is absolutely cheating on customers, take their money and sit on it with out giving connection nor their money back. Its not the money I want, its a internet connection. Below are the mails that I sent to their highest authorities and even to them I got automated responses. All I get from them is ticket numbers and nothing else.

Mails sent to Beam:

[protected] Forwarded message[protected]
From: Kanaka Durga Chittoori <[protected]@gmail.com>
Date: Mon, Oct 31, 2011 at 2:25 PM
Subject: Re: Saga Of Appalling Customer Service
To: [protected]@beamtele.com
Cc: Beam Telecom - Nodal Officer <[protected]@beamtele.com>



Hi Lakshmana,

This is ridiculous and outrageous. After waiting for a month I was given another time window of 3 working days on 25th October.

Even that time window is complete and I am yet to get a connection. So many mails and calls have been made, tickets have been logged. But still I do not get any resolution. When I ask for a refund of the money I am given an ridiculous SLA of 15 days to get my money back.

EVen now when I call for an update, I am being given a new time window of 48 hours. I wonder if I paid the money for a internet connection or for getting time windows from Beam.

I am yet to get a single non autimated response to my mails. More than 10 call backs were promised by various departments and not a single call back has been made.

Its otrocious that a mail to the nodal office or appellate tribunal have not enough to generate even an acceptable response.

Please note that I have copied and pasted this mail conversation to appellate tribunal and nodal officer in the web page of "Indian Consumer Complaints"

All I want is an internet connection and all I get is waiting time.

Not at all acceptable.

Regards,
Prabhu K

On Thu, Oct 20, 2011 at 6:46 PM, Kanaka Durga Chittoori <[protected]@gmail.com> wrote:

Hi,

Ticket No:3179747
Ticket No:3257808
Ticket No:3310962
Ticket No:3324868

This is to bring to your notice that the above ticket numbers were raised by me with Beam Tele customer service department on the issue which I am facing for the past few weeks. It is very disappointing the way I have been treated by your company as a new customer. I would like your help in solving my issue. Rs.1100/- was taken from my account on 2nd Oct,2011 . I gave the payment cheque in the last week of September. I was advised on the Standard timeline of 25 days for connection. If I calculate the number of days from the day I have completed the joining formalities, then I believe that more or less those timelines are complete. I live in Nagaram near Dammaiguda and the sales person did tell me that there are connections in that area and that the connection has to be extended with a junction box. Working as a Project Manager handling ATT Network projects, my common sense says that there would be a site survey to check the exact location of my house to decide on the length of the cable etc., before actual installation is done. So far, didnt see wee bit of action from your end.

I tried calling the sales executive and asked him regarding my connection . I was informed that it is not his duty any more since he is a sales executive and responsible for only sale . Rest is the technology team which would take care of it. Overall treatment given to the case suggests that you are the customer and I am customer care trying to help you out, instead it should have been the other way round. Surprisingly care team has no information about the installation team. Looks like nobody has a clue as to where the technical team is located, not sure if they live in different world altogether where no one can reach them.

And your care has been absolutely out of sorts and left me disgruntled. All they can do is make false promises and send out a standard mail saying that they are looking in to it. So far 3 promises have been made which were never met. 1st by the care agent who agreed to expedite my installation request and never came back. Second promise o[censored]pdating me in 24 hours which never happened. 3rd promise of another call back, this time it extended to 48 hours. Today I ended talking to Sujatha, who didn’t even have the patience to and was on verge of shouting at me. I thought it’s the customer’s right to shout when not served properly, looks like in Beam’s case even that right is reserved with the company. I feel, now that you have mentioned 25 days standard timelines, you will not be even talking to me properly. Time and again I did ask if the all activities right from site survey to cabling to installation would be completed on the same day, and every time I have been advised that it will not be the case. Looks like nobody has any clue as to what is happening to my connection or in which stage is it lying in. All I am told is to wait till 25th October, looks like there is a magic wand with Beam which is used for instant installation.

I feel it is a high time for me to get in touch with the management and escalate things since there is no proper outcome from whatever the efforts that I am making to get a connection . I am a Project Manager and need the connection very badly since I have to work from home often. Although it might sound that I am expressing my personal issue to you but still as a customer I feel that I am supposed to get what I am supposed when I am paying . Please correct me if I am wrong . I got to hear many things about your company and despite warnings from few of them I thought I did take a wise decision coming to you guys for a connection .

Kindly take some corrective actions. Beam is one company with great potential of immense growth but is played down by lack of customer support. I hope I will not face any technical issues, else my experience would be horrifying.

Thanks for your time and patience in reading out the mail , hopefully I made some sense in letting you guys know and help better your customer service and expand your company . Kindly help me in not feeling sorry for taking a Beam connection.

Regards,
Prabhu Kumar

Hi,
I have an internet connection with Beam Telecom Pvt. Ltd.-Hyderabad. My connection was dead for the past 25 days.
I had logged a complaint for issue with beam telecom call center ticket was logged for it, after 2 days ticket was closed and I got sms saying problem resolved was shocked with seeing that sms.
Immediately I call the call center and asked for the status of ticket they told issue resolved ticket closed. I said if the problem resolved then what is the fun of calling you guys for update.
How can you close the ticket without solving the issue I am facing? Then they told sorry for that and logged a new ticket on that instance I specifically told them that make it has high priority becz my net connection was dead for the past 25 days and don’t close the ticket till the issue get resolved they said ok.
Next day they closed that ticket this was keep on going for a week logging a ticket and it was getting closed without resolving the issue for a week.
In this period I talked to most of the CC executives out of which I have noted few names below,
Kiran, Shiva, Laxmi, Prici, Srinath, Srinivas, Vishwanath few more
whenever I ask them for update they will tell the stories if I ask why you close the ticket without solving the issue I want to talk to your supervisor/ manager in this regard they are simply dropping the calls in conversation.
It’s really a pathetic and embracing situation. If you call again the call will go to the other executive and again we have to tell very thing from beginning again they will drop the call in between conversation.
They are not following the company standard norms while talking with customer. Even they do know the business ethics simply they are playing with customer time, money, patience etc,
I do know to whom should me complaint against these useless call center executives they have wasted my time, money and it’s a mental torture. I want these executives to get severe punishment so that they won’t play with other customers.
Please can someone help me out to take a legal action against the company or their executives for playing with customer for not addressing the issue properly and get it resolved?

Beam Tele was quick to come when we requested for a new connection. They sent a guy who took 6 months advance and who has now disappeared. He does not pick up calls or reply to sms. The customer care service raises a new ticket every time i contact them and have nothing to do but to escalate the issue which brings back no results. I have receipts and all email communication from them which i am willing to use against them and get back my money along with compensation for the lack of service and thief like activity.

For those considering to choose there services.. don't.

I have registered for beam cable's broadband installation. I paid the bill on 30th september 2011. They promised me to get the connection done by 10th October. Since then i have been calling the customer care regarding the broad band installation. They say, within 24 hours we will get the installation done. Now it is nearly one month since i paid the bill and no one comes to install the cable and nobody cares about my problem though i had informed them many a number of times

I have been using Beam telecom services for past 1.5 years. But since 3 months I am facing frequent disconnections. I have lodged so many complaints and escalated to their nodal officer and appellate authority, but still they close the request immediately by giving temporary solution. Everytime they close the request even without my confirmation. I have asked them to observe the connectivity for 10-15 days continuously so that they can provide permanent solution. But they do not understand my problem and close the request immediately. Also their customer care staff disconnects the phone without listening to my problem.
My Beam telecom customer id is: 84212

From last 50 days i am taking continuous follow up for shifting of my net connection.
As i taken follow up through customer care, area technician and mail ids which are available in official site but my connection is not transferred.
I have mailed more then 12 times to their nodal officers, more then 30 calls to customer care, more then 15 calls to area persons, personally visited home and area branches.
Overall regret to say Beam Tele is worst service provider.
my registered no is+91-[protected]
alternate no +91-[protected]

This is THE worst service I have ever seen in life so far. We have taken a new internet connection along with a router about a month ago and I am already fed up with the service that they offer. They hardly offer any service. We paid the full amount to the person who came to sell their connection. 1800+2000 for the router. After 3 days and a call to them, someone came for installation, installed it and left the wiring and everything just like that without even bothering to neatly wind it or put some wall clips to it. He was in no mood to listen to us and said the company doesnt provide any clips for that. Fine, next for the router he said he will raise a request for it which he did not do so. After 3 days I made a call and raised the request to which they said in 24 hours it would be done. 48 hours over and still not done. I had to make 2 more calls to the call center for getting the router. The guy comes, fixes the router and gone, didnt even bother to make sure the connection was done properly or not. I made a call to the customer care once again asking for the Area manager. No , he says they dont have such numbers and will put a request for the area manager to call me instead and also send a techician in 24 hours to make sure all connections are done properly. Its been 10 days and neither did I get a call from the area manager not did any tech. come. I had to struggle to get things right. Now worst of all the router does not accept more than one connection. Every time the second one is logged in the first connection is logged out. Why the hell did we pay 2000 Rs for this so called router? Is it just to have one connection at a time?
To fix this I have been calling the cust. care guys for the past 3 days and each time a different person answers and after listening to the whole story says it will be resolved in 24 hours. Even now, it is not done. I am sick and tired of these people who are least bothered to follow up. I have spoken to Khan, Ravi and Chandu. The whole log of compalints can be found in the database. But none of them bothers. Whole bunch of Good for nothing people sitting there doing nothing. God alone knows when the issue would be resolved. My phone bills are goin up just because of these poeople as I have to wait on hold for atleast 10 min before someone answers it. ALL TIME WORST SERVICE ...

Beam Telecom was taken 6 months advance rental from me by promising 6 months uninterpeted continue service, But they did not provided as promised and I was suffered to get the connection, I got frustration and finally requested for disconnection last month, and also requested to return by balance amount, I was raised almost 15+ complaints, and they simply closing the ticket and not refunding my money back. Please help me to get my advance back, and the same issue expirecnced by my friends also, BEAM Telecom should avoild this, and should treat customers in happay way. And I sugget people not go for BEAM Broadband

I have applied for a Broadband Connection on 20th of September with Beamtel with my registered mobile number [protected]

today is 5th of October, till now i have not got the connection, i am in touch with the customer care from 24th of Sept on this issue but no one was ready to give proper response.

here are the list of Ticket Number issued by Beamtel.

1. 3079835
2. 3155078
3. 3165610
4. 3184294
5. 3193019
6. 3196177
7. 3201932
8. 3202054
9. 3202191
10. 3202086

i have paid an amount of Rs.5,500/- for the connection to Beamtel via cheque no. 550535 of SBH.

now when i have called customer care and asked for the same, their answer was not proper and said we can only attend the call and raise the ticket and cannot do anything other that that.

Srikanth
[protected]

I am Pavan.I have applied for a connection and paid Rs.3300 for using the services for six months.I used the services for 4 months and due to i shifted the home,i asked them to put the connection on hold for 2 months and then i asked them to shift the connection by giving them the proper address.I was making call s almost every day and when ever i made a call they said they are sending the technicians for fixing the issue.And today one technician called me after almost 25 days i have registered the call and told he will be coming within halfhour.I left office and reached home as there is no one at home to assist the technician.But he didnt come.

Even after repeated calls ,the shifting was not happened.After awaiting with lot of patience,i am logging this case against them.

Please do the needful.

Hi.

I applyed for new internet connection so i approached Beam Telcom for that. I stay in hyderabad near chudi bazar area. the Beam tele executive came to my home and filled to form and i payed the halfyearly amount by cheque sum of 3300/- on 16.09.2011. The connection date they promised me is 10 days maximum on 26.09.2011 but even after 15 days now no single call from Beam Telecom. No one approached me since all these days. Even i was calling the tech support from past 4 days they are taking my complaint as high priority issue still of no use. no call nothing they repeating the same scene. The person whom i provided the form who promised the connection never lifts the call. This is the wrost part on Beam telecom. This is the service they give at the time of new connection what will be the service after the provide the connection? I never thought the service will be so bad.

Sir I am Prashanth. bearing mobile number [protected] from Hyderabad. i am facing problem of GETTING Internet connection from BEAM TELECOM i am not getting any response from company since last 45 DAYS, the customer service provider is saying there is technical problem will be solved in 1day, but still now the problem is not solved,

This company have taken compete six month rental and installation money from us but so for we have not got connection.

When ever I am calling service people they will not respond properly. they have cheated 3300 Rs.

Hello,

This is about Beam Tele, who are advertising all over the city stating they are the best. But I experienced lot of issues and stress because of them and coasted me a lot coz of them. My problems with the started just the day after I paid the required installation charges, The Sales guy was not answering my calls and customer care do not have any information about my connection details. After lot struggle my account was active. However my problems did not end there. Since the 1st month till now, I have been complaining them about the frequent disconnection of Net almost every alternate day.

They never resolved the issue, either the line man comes and checks if net is working that time or they call and ask if my net is working. And even after saying that its working for now and still it gets disconnected very frequently...they just go ahead and close the complaint stating that it has been resolved.

I even wrote to the Nodal officer...still I did not see any action trying to fix the issue.

Last night was way beyond all this. There was no connectivity at all and when I called the local area manager, he said he will be here in about 15mins. I called him back after 30mins, however he was still on the way. He had to come from Ameerpet to Begumpet..which is 15mins travel. Later after an hour, he called me stating that he is at the Server point in my lane and said every thing is fine and net will work. I tried connecting and informed him that it is still not working. Then he said he will inspect the line and call me in 15mins. Then he switched off his phone all night and I tried calling him in the morning and he is still not answering my calls.

I hope this forum helps he teaching this manner less people a good lesson.

Dear sir,
Iam using beam telecom.Iam unable to connect to the internet for the past one week.Daily iam complaining to customer care they call and generate ticket but no solution.

23/09/11 3111097
24/9/11 3115431

Plz take serious action against the company or try to solve the problem

Reg
sirajuddin

Sir,
I am availing your Beam cable service for the past 3 Years and I am quite satisfied with your service so far. But unfortunately for the last 4 days I am going through lot of harassment due to irresponsible behavior from Beam cable customer service support staff.
On 18.09.2011 due to non availability of internet service I called customer service and registered a complaint (ticket no3075231)and the staff assured me that my problem will be solved within 24 hours. But on the next morning to my surprise I received an sms mentioning that my complaint has been closed, that too with out resolving the problem. So I again registered complaint with the customer care executive for the 2 nd time(ticket no3084881) and within few hours again received sms that complaint has been closed that also without rectifying the problem. Hence I was forced to register complaint for the 3rd(ticket no3085795) and 4 th time (ticket no3076074)but all in vein.
My official work has been hampered due to non availability of internet facility for the last 4 days. So I request you to cancel my connection with immediate effect so that I can look for alternative arrangements for reinstating the internet connection.
Also I request you to take corrective action against those responsible for this mishap inorder to avoid further loosing you valuable customers.
Please note that the last 2 customer care executives names were Mr Manohar and Miss Rajani respectively.
Thanks & Regards
Dr Anand A.M
[protected]
Registerd Mob No:[protected]
Telecom Nagar
Gachibowli
Hyderabad

Service and support is the worst ever i had . its been 4 days no guy come to my house to check the problem. I have registered 14 complaints. They are closing complaints with out even consulting .such

a worst service provided by Beam telecom.
Customer care guys are irresponsible


Nothing is worst than this...Becarefull ... I recomend not to go for BEAM Telecom.

Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3074599 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3074599
Ticket Description: network cable unplugged...at:[protected]
Ticket Priority: Higher
Ticket Status: Pending

For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply to this mail (always mention the ticket no: or account no for reference)

Regards,
Beam Telecom Reply ForwardReply

[protected]@in.beamtele.com to meshow details Sep 20 (2 days ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3075854 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3075854
Ticket Description: Network cable unplluged..


- Show quoted text - Reply ForwardReply

[protected]@in.beamtele.com to meshow details Sep 20 (2 days ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3075741 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3075741
Ticket Description: network cable unplugged...at:[protected]


- Show quoted text - Reply ForwardReply

[protected]@in.beamtele.com to meshow details 8:06 PM (22 hours ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3081727 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3081727
Ticket Description: Network cable unplluged..


- Show quoted text - Reply ForwardReply

[protected]@in.beamtele.com to meshow details 8:50 PM (21 hours ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3082140 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3082140

- Show quoted text - Reply ForwardReply

[protected]@in.beamtele.com to meshow details 9:05 PM (21 hours ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3082226 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3082226
Ticket Description: network cable unplugged


- Show quoted text - Reply ForwardReply

[protected]@in.beamtele.com to meshow details 9:35 PM (21 hours ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3082513 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3082513
Ticket Description: Network cable unplluged..


- Show quoted text - Reply ForwardReply
[protected]@in.beamtele.com to meshow details 8:50 AM (9 hours ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3083262 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3083262

- Show quoted text - Reply ForwardReply
[protected]@in.beamtele.com to meshow details 4:50 PM (2 hours ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3088387 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3088387

- Show quoted text - Reply ForwardReply
[protected]@in.beamtele.com to meshow details 6:35 PM (14 minutes ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3089516 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3089516

SIR,
I have taken a internet connection from beam telecom, hyderabad in the month of September 2010 by paying Rs 1000/- as deposit. I paid monthly rent of Rs 400/- for a few months. After that the beam telecom disconnected my internet connection without giving any intimation and the representatives did not come to collecte the monthly rent for the current month also and there was no drop box to drop my cheque to the concerned beam telecon. I along with my co-resident put our requests my times to the beam telecom to give connection they said they dont have any place to set up their setup box. they unauthorisedly set up the setup box out side of my residence wall and availed power supply also. when I questioned this they simply disconnected the internet services to me without any prior notice for more tahn 3 months
I pray your good self to interfere the matter and do justice to me

Hi I'm Sreekanth, wanted to take a Internet connection from Beam Telecom,so called Beam Telecom and an agent has come on the sameday to my home to complete formalities and have opted 6 months package and made payment for 6 months on sep 5, 2011, and that agent name is Anil Kumar and he told me the Junction Box from where i would receiving connection, cable comes from that box to my home. he bluffed me and spoken sweetly to get the customer in and i was going out to take a photocopy of my voter id as proof n he sd that not required and sd to give to beam telecom agents when they come for verification and promised e that i will get connection by sep 7 2011 evening, i didnt get connection and i received a message from BT after 4 days that it will take max 5 days for a new internet connection, which as not told by the agent and called customer care and logged complaint and technician has come on 6 day and says connection cant be given as the junction box is 140 mts distance away from my home and my question doesnt the agent know that connection cant be gain if it above 80 mts of distance,,, logged 3 tickets till now ,, they promised i will be receiving a call from Beam Telecom(BT),,but no response till now,,,and the agent Anil kumar switched off his phone...,,,It was A VERY PATHETIC EXPERIENCE from the Beam Telecom...I will take this further