ACT Fibernet Complaints & Reviews

SIR,
I have taken a internet connection from beam telecom, hyderabad in the month of September 2010 by paying Rs 1000/- as deposit. I paid monthly rent of Rs 400/- for a few months. After that the beam telecom disconnected my internet connection without giving any intimation and the representatives did not come to collecte the monthly rent for the current month also and there was no drop box to drop my cheque to the concerned...

Hi I'm Sreekanth, wanted to take a Internet connection from Beam Telecom,so called Beam Telecom and an agent has come on the sameday to my home to complete formalities and have opted 6 months package and made payment for 6 months on sep 5, 2011, and that agent name is Anil Kumar and he told me the Junction Box from where i would receiving connection, cable comes from that box to my home. he bluffed me and spoken sweetly to get the...

During installation - three in one connection (Cable, Phone & Internet ) - the person damaged my LED TV set. Highly unprofessional person named Mustafa (Madinaguda, Hyderabad) started arguing with me that installation does not cover putting cable connections to TV set. further added that he is not responsible for any damage to your television set. I request a strong action against such unprofessional workers who even do not understand...

Beam cable hyderabad was really good, but now a days, even for a small complaint, they take 24 hours to resolve.. Giving some lame excuses... Now i ask them, as they say 24 hours of grace period, does they really need that time to resolve for small issues...

When they want to collect monthly rent, they call and come on time and why not on attending complaits.

Hyderabad beam cable management or concerned persons...

When I heard from my friends that beam tele is good in terms of service as well as price I opted for a 1year unlimited 1Mbps plan. Before opting this long term package, I have been advised and promised that if there is any requirement of shifting the connection from one place to other it will be done without any issue.

After 2months into this package, I shifted my place and informed beam on 22nd August to shift the connection...

Hi Everyone

I have to inform about acttv Broadband connection.Its very worst service I have never seen in my life.I have an outage in connection for one month,I am calling customer service to complaint daily,but still no technician(technician are bad,even they don't know anything technically) came to rectify the issue.

Please don't take this fraud acttv connection....

I am a frustrated beam user who has been trying to get someone from beam telecom to listen to him.
Please refer the mail below and let me know if you can be of any help here and probably stop my frustration to be pushed further.

LONG STORY SHORT:::
I want to go for a refund due to false promises made by the connection booking agent. Even she is now advocating our refund and accepting her mistake while booking,...

I am using Beam Fiber 1 Mbps connection from past 3-4 months (20 May 2011).
On 1 June 2011 I have raised a complaint through costumer service stating I am not able to use my internet connection as it is getting disconnected every 5 Minutes and not not able to connect more than 1 system (PC/ Laptop) using Wifi. The technical team closed my ticket without any resolution and and no technical person came to my place. I have raised the...

The worst customer service i have ever seen in my life. I have been suffering with partial/no connectivity from the beginning of the connection. No action taken as on today. I am tired of calling customer care and waiting for more than half an hour to connect. Losing all my money paying mobile bills for this calls. I am paying for whole month and getting partial service apart from this wasting my money and time by spending on raising a complaint....

This is a cheating company. They promised that they are providing trolly bags for the customers. We subscribed for 1 year and payment has been done. But still now there is no response and it has already been more that 6 months . The CEO must be ashamed of this. No one works properly in this company. Always there will be problem with this connection and technical problems. The connectivity is very slow. Bull with this company....

I registered for an internet connection with Beam Telecom and paid an amount of Rs 5500/- on 7th August 2011.
It has been 20 days since I paid and still the service provider has not installed or given a connection.
I have repeatedly called and raised tickets. Each the they give a promise that it will be resolved within 24 hours.
Ticket numbers: 2725267, 2817583, 2869524

Need Beam to respond at the earliest.br...

I have taken Beam broadband and at the time of registration I had asked them for basic requirement while setting the account. The person turned up only during collecting the money and after tht whtever I call he directs me to contact customer care. I have opened multiple and multiple tickets and explained my concern to them. Each time they open a ticket and say someone would contact in 48hrs but immediately in a few hours I get a message...

i had requested for money back on the basis of money back offer being offered, after a week of connection
as i wasn't happy with the services provided.instead, i had received a monthly bill through my mail.
however, some technicians came and disconnected it already.

well, i was not able to reach the customer care to inquire about the money back offer.
i was told, it would take 15 days to process, but...

i am using beam since 6 months, a month back i have requested to transfer my internet connection from one location to other it is about 20meters distance.
every 3 to 4 days i am following up with them but nobody is responding
please don't ever go for beam internet connection such a bad service....

Hi,

Can you please let me know the procedure to file case against BEAM TELE, Hyderabad[protected]

I have taken their Internet connection 2 months back on May 28.. Due to Poor service (9 disruptions in July out of 31 days) I got it deactivated...

At the start, I paid 1800 (600 for Installation charges non refundable, 600 for 1 month rent in advance and 600 for Security Deposit)

Now...

Since, i've taken the beam connection, im facing continous problems.
1. Frequent limited or No connectivity issues.
2. Network cable disconnection in our area.

I consider the above two issues smaller compared the issues im facing below
1. I try reaching customer care number#[protected], none of them pickup and had to listen boring IVR message, i will have to try almost half a day to get one succesfull...

I applied for new connection of ACT broadband on 9th july'11,For that i called ACT salesman.They gave 1 form,i filled,gave Rs 500 for installation.They told,it will be connected within 5 working days. I called that sales person on 5th working day,he told they are sending the person for installation.5th day went ,6th day went,but no one came.I called their customer care many times,each one told,it will be installed today.2 weeks i called...

I have taken an yearly broadband package from Beam telecom 1 1/2 yrs back and everytime am getting network problem due to LIMITED OR NO CONNECTIVITY.

Since last 5 days the same issue is coming and when calling to Customer care everytime I get to hear the same ridiculous statements of being sorry and that the issue would be resolved in 24 hrs.

THis is continuing since 5 days and neither the customer care officials...

I have chosen Beam Fiber to my office. They responded immediately and came to office for initial proceedings. During that time, they promised that connection will be initiated with in 48-72 hrs however after receiving the cheque not responding.

Now they are telling that it may take 5-7 days time to provide connection. Above all their staff behave very rash with the customers and highly poor client relationship. I request everyone...

I applied for the [censored]ing of my beam cable connection from ameerpet to punjagutta on 13th july, 2011. Till now(3rd Aug, 2011) there is no proper response.

I think beam cable customer care doing nothing. There only job is to convence the customer not giving service to the customer....