ACT Fibernet Complaints & Reviews

I am posting because i had to go through all this.:, Are you ready for the same?

This story is not first time. It’s the same experience every time i have for the last one and half year, BEAM support staff need either training or replaced with people having minimum human understanding.


 Ticket No: 9346011 (I logged a complain saying to send someone to collect the money long before the expiry date and mentioning clearly not to disconnect).

 The ticket was closed mentioning that the person came to my home and did not find me. I clearly mentioned that my home has network issues, so please call me before coming and if i am not reachable that means i am at home or else i will pick up the call and tell you when to come.

 So that means, the person who came in was dumb or the support guy did not update the person about the information because there is no point in randomly coming at whatever time and expecting me to be there without calling me.


 I raise another ticket: 9376896: This time i clearly repeat the same saying-please call me before coming and come directly to my place if i am not reachable over phone but try calling me first before coming.


I also requested not to disconnect connection because i am running an online course which is very important and mentioned clearly on the call that i should not be suffering for your mistake.


 The ticket was closed, i escalated only by sending the SMS back and i explained the whole process again and again to the escalation person calling me in saying I will receive a call back.


Nothing happens, I called again and logged another request[protected], same process, explained clearly that no one has called and come to house or called me to collect money.


 I escalate it again and the same old story and by this time i am sure, the support is dumb as well the escalation not knowing what to do next, waited and expected someone to call. Nobody called.


 Finally Beam disconnects and i paid today 5am in the morning waited long enough to get it activated.


 Called Beam support to get an update[protected], it gets closed without activation.


 I call again and another ticket[protected] opened. I spoke to Imran, Priya and Raj at different intervals and they read the script of 4hrs time stamp when it will be activated, even after i mentioned them its already past 16hrs it’s not done. They cannot escalate it.

 I forced Raj to connect to a supervisor but he said he cannot first and then he puts me on hold and comes back saying "He does not know his supervisor name and his supervisor is working on my issue which is caused due to a server problem"


I asked if you don’t know your supervisor's name, how you know he is working on the server issue due to which I am facing the problem. Then he says he gets an offline message when he called his supervisor's toll free number. I was shocked to know that Beam has that kind of facilities to update their support staff about their supervisor's ongoing actives but cannot update supervisor name in the offline message. You know what kind of lie the support staff are Saying and trying to convince me that "they are just doing their job".

 I called the next day again at 12 PM and "Deepika" picks the call and tells me the same story (She appeared very new to the system and leering the not so good things), 24hrs from now and i wanted to speak to supervisor. She puts me on hold and comes back saying the same
(Supervisor is busy resolving your issue). I thought wow, what jokers. I asked her supervisor's name, initially she tells she is not supposed to disclose the name to customers. I asked in a different way, now she tells, Its "Sohan" and drops off the call

 I raised 2 complains within 2 hrs. on their online portal knowing that it is of no use but still to test "BEAM at their worst".

 I called beam again and got disconnected twice. I called in the evening and got "Om Prakash". He tells me that my account is not activated yet. I asked "Why?” he said it will take 24more hrs. I said it’s been more than 48hrs and now you are asking 24hrs more whereas i am losing my online classes and my days. I asked for his supervisor and He disconnected the call.

 I called again and got "Azharuddin"(He sounded very old rat) on call. Surprisingly and contradicting the just previous guy "Om prakash" said "my account is active and there is some problem at my end". I said i am getting IP however after getting the IP it is redirecting to the BEAM page again where it says "log out if paid" or "Pay online". I told him that there is no issues at my end, its account issue. He started troubleshooting and told me that it’s my problem because I paid late. Wow! (watch the blame game without knowing the back ground)
I asked to connect to supervisor but he did not saying the same old story "Supervisor is busy". He told me to send a technician even after i told him clearly that this is an account issue. He did not listen to me. He simply said 24hrs and to send executive.

 There is one more ticket created for the same issue[protected]. So basically they do nothing and keep on becoming robotic.

Next day (today-): Call from BEAM- Sreekanth called me and told me that there was a hardware failure from my area box and many other customers reported the same issue which took time to fix. Sreekanth mentioned that it’s a known hardware issue and the hardware is replaced which took some time.

I asked if it is a known hardware issue why "Azharuddin" was insisting me it’s a problem on my side and told to send a technician even after i told him it is not an issue from my side.


I have not still checked the connection as i am in Office.



All that above mental torture and shaking the peace of mind is not at all accepted at any level. And you can see my patience level and tolerance from the number of tickets i raised and number of minutes i spoke on each call explaining calmly what i wanted but all in vain. So the time spent with beam staff was not only a pain but it’s a suffering of time and money. So it really impacts a person's mental health and spoils days.

Does Beam not paying good enough to the support staff or training the staff on how to really support? It’s really pathetic to see the kind of support staff Beam has and moreover they seem all not having the simple understanding of what
They are doing and why they are paid for. I know for sure, if this is the case with me, many would have quit by now silently without having the patience to raise this issue to beam with the effort i am putting here.


“I made notes of each call after the call ended with the ticket numbers and each call lasted long explaining the same”

I agree with you completely- I had my internet connectivity disconnected by a neighbour, it took 2 day for beam telecom to tell me what has happened and ever since I have been calling their customer care and following it up. The funny thing is, every call to the customer care is registered and given a new ticket number which means it becomes a new complaint- a trick to cheat the rating agencies and customers that the complaint redressal had been done in a shorter time !! The customers can never talk to the supervisor or the customer care manager, only the executives who pick up the telephone calls will answer like a robot, parrot! It is quite irritating and frustrating !! I even called up the Beam telecom Corporate Office in Banjara Hills at their number 4470 0700, the funny thing is even on this number the option 2 for talking to the operator is never answered by any one, I tried this in vain for two days. I even wrote to the nodal officer, I was given another number, #534598, by this nodal officer, same old story. My disconnectivity continues on the 6th day and the solution is not in sight-Isahll we form a aggreived people forum and go to court and file a compensation case against Beam telecom? my beam telcome account number is 113705.

This is totally ridiculous. i had mailed many times and had chat with the customer care but today again i got a mail from beam for payment of Rs3718 towards the payment of the Internet bill. Please find my reply below. I am not using Internet connection from march 2012 and still today they are behind me to pay the bill. Why should i pay the bill for something i had not used?

My reply below -

Hi,

I had sent the below mail on the 04th April for disconnection of the service and also had many calls with the beam telecom call centre before the 04th to disconnect the services, but again today i got a message and mail stating for payment of dues. I am not sure why i should do the payment of Rs3718 as i am not using the Internet connection from March 2012.

PLEASE NOTE: -

I am not going to do any cash payment as i had not renewed my beam Internet connection.

Please find below the mail i got today -

"Dear TUJESH E.G.,

Please note that your B-Max610 6M package with us, has been disconnected reason AUTO HOLD.
Please note that your last invoice amount was Rs.3360/- and current due in your account is Rs.3718/-

It has always been our endeavour to offer the best services to you and We do hope that your disconnection is only temporary and you will join back the BEAM FAMILY soon.

In case you have any feedback to our services, please fill in the feedback form on www.beamtele.com, or reply to [protected]@beamtele.com. "

Thanks

Tujesh

[protected] Forwarded message[protected]
From: e.g. tujesh <e.g.[protected]@gmail.com>
Date: Tue, Apr 3, 2012 at 1:42 PM
Subject: Internet disconnection
To: "[protected]@beamtele.com" <[protected]@beamtele.com>



My registered phone no. Is [protected]
I have disconnected the Internet connection due to bad service and not responding for 10 days on my shifting of the connection request. The customer care is very rude and its a disappointment..
Please try to improve

Tujesh

Iam also facing problems with Beam telecom landline phone. I have given complaint eight months before, still they haven't fixed the issue. iam not getting incoming call from intracom numbers with in My Home Jewel, Madinaguda, Hyd.

Regards
Srikanth

Beam Telecom — Not getting connectivity

Sir,

I Had taken Beam telecom internet connection on 2nd october.I paid 1200+600 for installation and activation respectively.Since a week I am not getting any proper connectivuty,I have been calling hte customer care center and even contacted their nodal officer and din't got any solution from them.

Every time I call the customer care center they simply give me a complaint number and will close it after 2-3 hrs without providing any solution.

Kindly look into this matter

Hello,

I have been a customer since August 2010 and have been facing connectivity issues frequently (at least 5 days in a month and every week I complain the issue).

I have been complaining a single issue several times and none of the technicians are able to provide permanent solution. They are closing the ticket without even getting the confirmation that internet
is working.

They usually close the tickets with in 24 hours without resolving the issue.
Contacting nodal officer and appelate officer also make no difference.

Thanks,
Basheer Ahamed

and i forgot to mention, i've paid for the coming six months, think i've made the wrong choice choosing this connection..

abhinay
saroornagar

The You Broadband will now give them a Good Beating now.

My Name is Vishal Kumar, I am from Lucknow I have ACT Fiber net last month I took this service I pay Rs.1884 on 8th April than I pay 677.41 on 5th may and my due is 15th may but still I make this payment on 5th may because I don't want any issue on my work but thanks to ACT Fiber net they suspended my account and the reason is I did not make payment I provide all the proof and submit transection id . I call customer service more than 5 or 6 time but they give me only time 1 hour, 4 hour and now 24 hour, my question is why I suffer when I make payment . All the time they say sorry, or I understand it's a worst service

I don't recommend anyone to use this horrible service it's the worst there is...I wonder what else better broadband is there besides this?

Hi,

I am Biswajit Tamuli an existing customer of ACT Broad band. I have changed my house on 25th May 2014 from that time onwards I am keep on calling ACT customer care service for transferring my existing connection to my new address. But one gentle man said sir your connection will be transferred within 2 days and I will close your complaint no ([protected]). But nobody has turned up till now. Then again I called up and spoke to a lady called "Sreedevi" and she raise a complaint again my issue ([protected]) then i told her that i want to speak to your Floor Manager. She told me now manager busy so i will arrange a call back after 10 min. But nobody has turned up to call me back. Again I have called yesterday for seeking help from ACT but again a Person Called "Ansari" has promised me that He will arrange a call back by tomorrow morning at 10 AM and also raise a complaint ([protected]). But till now I have not received any call from anybody. Now tell me what should I do ?? ACT have collected my new address proof and transfer fee on last Saturday itself.

This is pathetic.

pls provide Static IP Address

This is Venkata

mobile No:[protected]

beam Acno:287005
[protected]@gmail.com

Dear Sir,

could you please take any action against this kind of fraudulent companies where there is no customer service only they know to cheat the customers thats it.


Amit Dwivedi

SIR, , I WOULD LIKE TO SAY THAT /././.


SOME ONE IS HACKING MY USER NAME AND PASSWORD ;';;;';


I WOULD LIKE TO KNOW THAT IS THAT POSSIBLE SIR ;';'


THANK YOU

Hi am a beam telecom customer since 1yr.recently we shifted to a new address and i raised a ticket fro shiftign connection and also called to the customer care several times, every time respnse will be sorry for the inconvenice, our techinican will get back to you in 24 hrs.but even after 15 days i didnt get any response from Beam Telecom.very worst customer service i have ever seen.

i called to customer care service for new connection till now they did not response. I called they more-than 6 to 10 times but no response what a stupid customer service they are maintain and nobody bother and what higher authorities doing they are taking any complaint seriously really worst customer services. Please takecare your products so can sell your products in the market compare to anyone. My self K.Narsing.

I live in Hyderabad (KPHB Colony). Mine is very bad experience from the Beam cable.
I registered on Beam website for a new connection on 6th September 2012. Sales person visited my house on 9th September 2012. He had collected a cheque of 5600 Rs for 6 months duration and other required documents. He promised that I will get the internet connection with in 48 hours. My cheque has encashed by them on 11th September 2012. Till now (20th September 2012, 3:30 PM) I did not get the internet connection though the cabling has done on 15th September 2012. Everyday I am calling customer care. They are saying the same answer like "they need another 48 hours" everyday. The sales person (Venkatesh) is not lifting his phone ([protected]) at all though he promised that he is the point of contact for any beam issues. I come to know that he had done all false promises.

Ticket Number which are opened by customer care to give a new connection:
=======================================================
6123843
6182183
6189535

My Account Number in Beam Tele :
=========================
418597

As I need the internet very badly, I request you to provide me a fastest resolution on this. If it is not possible for you to give me a new connection please refund my cheque/amount 5600 Rs.

Thanks & Regards
Hari Krishna
[protected]