ACT Fibernet Complaints & Reviews

Due to relocation I had to disconnect my act connection. I had 2 months balance remaining when it happened. As per customer case refund should processed within 7 days of the disconnection.

It's been a month now with no resolution. I mailed them, called them over 15times. Everytime I call they give false promises and by EOD the ticket gets closed automatically without any resolution.

As per them first they need to collect router and then process refund. However I haven't got a single response from any of their executive. It seems they just want to force me to keep the router in exchange of my refund amount.

I have never seen such PATHETIC COMPANY. They have absolutely no responsibility or integrity. Because of them, I am suffering from a month.

Registed number- [protected]
account disconnection date - 30Nov2021

Hello my name is naveen I purchased one year plan in act I need to get Wifi router but still I have not got the Wifi router it's been 20 days no I haven't even used 1 MB Mine 1 month has been wasted such a worst customer support they just disconnect the call and keep waiting for hours they wasted my 20 days I lost so much work because of no internet such a worst company

My parents have ACT fibernet from last 6 months. They shifted to new house and the connection is shifted, the ACT guy didn't inform about shifting charges and they were also not aware of this. but the charges are levied in the bill and its disconnected as its not paid. its a prepaid connection so they don't check bills.

when contacted the nearby ACT service centre, they informed about bill and they paid but the connection didnt work even after payment.

We called customer care and raised multiple complaints. The executive kept on saying that he will come and visit but didnt come even after a week,

We again called ACT customer care, a person called Zavid spoke rude by saying you should not call the person when he is not coming but you should call us to followup.

I asked if these 2 weeks will be added to total validity period. he replied rude as its not at all possible. He could have said its not possible.

He said ACT process is tough to understand and you cannot understand.

The registered mobile number for ACT connection is [protected]

This is totally unacceptable. ACT should properly train its customer care people as the customers are not well educated always.

Senior citizens and uneducated people will not be wise enough to talk with such talented and smart and harsh speaking customer care executives.

My user is 10974949. I'm providing here so the ACT team can go and check my complaints here are genuine .

I was in Blaze plan (120mbps) speed, I was not getting a strong/sturdy network connectivity service as it keeps loading or often reconnecting in rooms other than the wifi router was placed. I just couldn't take it seriously and changed my plan to 200mbps so will get a good spped. But no use, connectivity was same and due to my family member's pressure as they also using it in different rooms I have made a request to ACT to resolve it.
One of Engineer came and said, the LAN wire was a 2-pair wire and it supposed to be 4-pair wire to get 100mbps .
I was surprised how it was missed by ACT as it is their responsibility to see all the installations and settings are fixed correctly and it seems a cheating to me as they're claiming amount for 100mbps tariff from me every month.
I raised a request for it and no one other than the customer service executive responded to it till now .
Each call, I made it ended that escalated to high level and within 24hrs it will be sorted out.
Many calls and many 24hrs escalations passed but no response to that.
The engineer who has to respond in my area they didn't answer to it as well.
Really an annoying and frustrated things but till I kept my patience and waited for it will happen due to customer service executive request. But no use, so I called them to place a disconnect request, while transferring my call to the concerned team the call got disconnected and to my surprise the automated request was created for disconnection.
I again called and explaine this, but my bad and foolishness, again accepted for the same promise that they asked me to give a last chance that they will see and resolve the open request (LAN wire issue) .
But what has happened is, within 24hrs they disconnected my service by keeping the old open request is on hold. Till today, no one has responded and just got an automated message that the request postponed to other days (for reconnection and LAN wire issue).
I don't have ACT network now but I have paid for the whole month and better than the best, they still have an open issue with the customer but disconnected the service.
How come they disconnect when they have an open issue and leaving one long time customer .
Poor and pathetic service. Even the customer executive saying they can't help or reach any manager or higher level other than mentioning the customer feedback in the system.
How stupid this is? Having this big gap in their process what is the point having an App support and what's app support.
How many are like here who is paying 100mbps but their LAN wire if it is 2-pair set up which will give

I logged the ticket (SR[protected]) for account[protected] that the connection is not good. So put this request to upgrade alongwith WiFi router which has no progress yet and when I call the helpdesk, then receive different inputs every time.

12/19th : Ticket was logged with Call centre executive for the connection upgrade including WiFi router upgrade.
Received notification that the ticket will be resolved by 12/20 between 13:00 to 16:00.

12/21st : Called helpdesk for a follow-up and was advised that it will be worked on to resolve by 12/21st EOD, but no progress.

12/22nd: Called helpdesk for second follow-up and was advised that since it involves a router upgrade, it might take a week to resolve.
However, it was promised that I would receive a call back from the respective team for the update, but nobody called back…again no progress.

12/23rd : Today again called helpdesk as no call-back was received, a third follow-up and now hearing a completely different response that router upgrade is not included & feasible.

12/25th: Dropped a follow-up note to seek a concrete update for my ticket. Again they promised to get a response with 24hrs, but no action yet.

Hence making this written complaint, as its already more then a week but no resolution yet.

We have disconnected act wifi one year plan after using for 4 months they have said that the remaining amount will be refunded by December but upto till date its not done. We need refund .

Hi,

My name is Madhubabu Mynampati. account id[protected] from hyderabad. I took a new connection and paid for 6 months. Due to poor connectivity I have terminated my connection within 10 days. But I have not received my refund yet. During termination they said I'll get refund and a person will call back about the refund amount. But no one called. its been 15 days and now they are telling me I am not eligible for refund. They can transfer the money to another account. Pathetic response from customer support agents and they dont even know anything about the process and no escalation process at company.

Please resolve the issue as soon as possible. Please refund my money ASAP

Hi,

My name is Madhubabu Mynampati. account id[protected] from hyderabad. I took a new connection and paid for 6 months. Due to poor connectivity I have terminated my connection within 10 days. But I have not received my refund yet.

Please resolve the issue as soon as possible

I don't have internet since morning and this happens every month. Every month I spend atleast one or 2 days without internet. Slowly I am losing trust on Act

I'm definitely switching after this.

On Nov 11, 2021 i made a payment for my act fibernet connection. I received a message that it was not complete and hence i repeated the payment and within seconds i received a message from the bank only now it appeared the payment had been made twice. I immediately reached out to act with a helpdesk requesting them for refund and they promised action within 72hours. It is now almost 40 days and my issue is unresolved though they have unilaterally closed the helpdesk ticket. Also I send my bank statement but no action has been taken.

Kindly resolve the problem and refund the amount in bank.

Sir,
I am looking for permanent disconnection, but there is excess credit in my account which I would like to use after few months when I re-connect.

I tried calling the ACT customer care many times, but they make me waiting long time in the line saying that they are transferring to disconnection team, I finally got dropped.

Past few days I have been calling them, Satish from the disconnection team is not agreeing to the above and he says the excess credit amount will lapse and the ACT will take the amount. So he said only option is to use the connection now, but I have said I want to permanent disconnection now. Maybe after few months I'll re-connect

I then sent a mail to appellate.[protected]@actcorp.in and they confirmed that the credit can be utilized on the time of reconnection.

Sir, Past 4-5 days I am following up, but they are not picking the calls, making me wait indefinitely.

I had been calling for more than 45 days by now, you can see how many times the SR[protected] was re-opened.

Kindly coordinate with the disconnection team and disconnect permanently. I would like to use the credit after few months.

I have made unlimited calls to move my junction box . They enter my premises without my permission . I am going to file a police complaint.

After completing the payment of due bill, the account is still suspended

I don't have internet since 3 days and this happens every month. Every month I spend atleast one or 2 days without internet and they always have the same reason "One of the data link is not working". I don't know how delicate their data links actually are that they get damaged every month.

And the customer service is the worst, I've been put on hold by the customer service as I'm typing this complaint and it's been more than 40 minutes.

I'm definitely switching after this.

I had been the valued consumer of Act for past 7 years. Couple of years back I had taken additional connection at my parents place. I had been taking prepaid package for six months for every recharge. Recently 3 months back, there was connection problem for which complaint was raised. While resolving that Act person came to know that the network port box was removed by the owner who until that time was Act customer and he completely shifted to another broadband service. Act person was taking this excuse and was forcing us to put that network port at my home. As we had a bitter experience of huge electricity bill earlier before, we hadn't agreed for placing it at my place. Act person was rude and he said that he can't get me connection from some other network port in the colony, I had to forcibly disconnect it from my place. When I had disconnected, one more month around Rs 320 was to be refunded from his end. I was following up with Act Customer persons multiple times for getting refund. Tickets were getting raised and closed without calling me up. Recently, with this bitter experience I decided to disconnect my 7 years old connection. Due date being 10th I had raised request them to disconnect well before that. Now I get a call saying that bill cycle is from 1st to 31st. Now one person gives me a call that he will transfer the previous refund amount to this account, but I have to continue this connection. Thus is how these people are working and now they say Due for my old connection but won't refund my previous disconnected amount.

Act got suspended without notice. There is no payment due. Support team is delaying resolution when followed up. Will not recommend anyone this service.

Internet issue since 2 days, need to change registered mobile number

It's second time after getting the connection in less than a month, we are facing problems, not good at service . Act must improve in Gandimaisamma, Hyderabad

Hi, I stay in Hyderabad city outskirts and here apart from ACT no other broad band is available. As i dont have any choice i took the connection and till now no installation was done. They waited till i made the payment and than after no responce. I called the CC where they show interest in taking the complaints which will have no resolution. I couldnt attend my interview because of this and lost the opportunity. Please suggest me on how to file a consumer complaint on this.

Hi,

I've got a new connection recently. It's been a month and I'm facing few connectivity issues. The main thing is the connection will get automatically timed-out and the internet gets disconnected. I've to again login from the act fiber page and it'll be fine then. I do this process almost 4-5 times a day.

Please look into this and kindly get this resolved ASAP.

Account no:[protected]
Registered mobile: [protected]

Regards,
Sampath Kumar.