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ACT Fibernet Complaints & Reviews

2.8
Updated: Dec 8, 2025
Complaints 4564
Resolved
2327
Unresolved
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ACT Fibernet reviews & complaints page 30

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S
samshaw84042
Oct 17, 2021
Resolved
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Address: Gajuwaka,vizag

I have opted act since 2018, I have frequent net down issues dues to lane cut . I have found my line comes from branch the technician doest understand why I am getting the current
+1 photos
Nov 18, 2021
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2021
ACT Fibernet Customer Care's response
Hi, We regret the unpleasant experience you've had. We have your details and will get in touch with you.
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    kak1
    from Hyderabad, Telangana
    Oct 16, 2021
    Resolved
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    Resolved

    There is no proper information or Solution, while talking kept the phone closed by ravi kanth. Ticket no :SR[protected].
    Nov 17, 2021
    Complaint marked as Resolved 
    ACT Fibernet customer support has been notified about the posted complaint.
    Verified Support
    Oct 17, 2021
    ACT Fibernet Customer Care's response
    Dear Sir,

    We regret the inconvenience caused. Please be assured that our team is looking into this.

    Regards,
    ACT Fibernet
    Verified Support
    Oct 17, 2021
    ACT Fibernet Customer Care's response
    We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App ( https://bit.ly/3jjgLTj )
    Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
    I didn't received any call from grievance, How you are telling solved?.
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      M
      mandlekar
      Oct 16, 2021
      Resolved
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      Resolved

      Address: No 55 Shruti Nilaya Devaki Appa Rao layout Ramamurthy Nagar Bangalore Karnataka, Karnataka

      We had taken fibernet on 14 and after installation there is no internet, even after raising ticket, no one attended and now they are asking power for DP ? What is first of all no internet and money is paid and asking solution from me ?

      Very pathic and poor management by ACT .

      Would prefer to surrender the connection and go for other service provider. please plan to refund the amount at the earliest .

      Thanks
      Nov 17, 2021
      Complaint marked as Resolved 
      ACT Fibernet customer support has been notified about the posted complaint.
      Verified Support
      Oct 17, 2021
      ACT Fibernet Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. Please share your registered contact number and city name. We will look into this for you.

      Regards,
      ACT Fibernet
      Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
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        G
        GRakesh1991
        Oct 14, 2021
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        Please let that to get the banned news channel in ap that is abn and tv5 in west godavari district, Eluru town and urban areas, ACT cabel network. Please solve the issue i think you will solve the problems that i have
        So please unban the news channel abn and tv5 please let us watch the news channels abn and tv5 it is our right that to watch the free channels do please solve my problems ond let us watch us the abn and tv5 news channels. Cabel operator is not responding so please unban the news channels abn and tv5.
        ACT Fibernet customer support has been notified about the posted complaint.
        Hi, Please share your contact number so that we can look into it.
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          M
          MANI RENGAN.S
          from Bengaluru, Karnataka
          Oct 14, 2021
          Resolved
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          Resolved

          I have booked a new connection on 9th Oct and even after5-6 days, there is no response from the sales executive. Whenever I call the person, he dont even attend the call and just send a message that he will send a person for installation on the same day. But nothing happens after that.

          A very very worst customer service which I have never seen
          Nov 15, 2021
          Complaint marked as Resolved 
          ACT Fibernet customer support has been notified about the posted complaint.
          Verified Support
          Oct 15, 2021
          ACT Fibernet Customer Care's response
          Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
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            E
            Emmanuel Steven
            Oct 13, 2021
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            Escalation - URGENT

            Hi,

            My Name is Emmanuel Dongre

            Acc[protected]
            Phone - [protected]

            Shifting request was given on 18th of September,
            On 21st all cables were installed and I was asked to open login page and signin.

            Login page says,
            " You are logging in from another location, please login from your registered location."

            I am sick and tired about complaining...
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            N
            Nagaraja K M
            Oct 13, 2021
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            Address: 14th Main, Banashankari 2nd Stage, Bangalore

            Your bogus apologies and regret emails are not helping customers. Your disgusting internet service is down 6th time this month. Shame on your lack of professional commitment.
            ACT Fibernet customer support has been notified about the posted complaint.
            Oct 13, 2021
            Updated by Nagaraja K M
            ACT internet outage: 6th time this month.
            Address: 14th Main, Banashankari 2nd Stage, Bangalore.
            Verified Support
            Oct 14, 2021
            ACT Fibernet Customer Care's response
            Hi Nagaraja, We regret the inconvenience caused. Please share your account number for us to assist you further.
            Oct 25, 2021
            Updated by Nagaraja K M
            ACT internet was down again today entire daytime, a 7th outage this month: SR[protected]

            Looks like ACT is trying to break their own record of service unavailability in a given month. That's how incompetent their service has been. Their so called appellate authority either keeps copy-pasting bogus regret emails on each ticket (or uses bots to respond to complaints?).

            What you expect with a monopoly with no other private provider in our area. I hope we get Jio or Airtel at-least to bring some professional competition and hopefully competency with ACT.

            School children and people WFH bear the impact due to ACT's incompetency and repeated outages.

            Address: 14th Main, Banashankari 2nd Stage, Bangalore.
            ACT internet was down again today entire daytime, a 7th outage this month: SR[protected]

            Looks like ACT is trying to break their own record of service unavailability in a given month. That's how incompetent their service has been. Their so called appellate authority either keeps copy-pasting bogus regret emails on each ticket (or uses bots to respond to complaints?).

            What you expect with a monopoly with no other private provider in our area. I hope we get Jio or Airtel at-least to bring some professional competition and hopefully competency with ACT.

            School children and people WFH bear the impact due to ACT's incompetency and repeated outages.
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              S
              Suren789
              from Hyderabad, Andhra Pradesh
              Oct 13, 2021
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              Address: Hyderabad

              Hello Team,

              I raised a request for re-connection then I received a call from person Shantharao E. He agreed to my demands which are 10+2 with 40 Mbps speed and router.

              After I paid the amount for 1 year, the scene is completely reversed and I realized that Act Fibernet company sales person Shantharao & customer service agents fooled very badly.

              Sales person Shantharao never lifts my call after that and customer service agents also gave wrong information for first 10 days and later onwards started saying "you won't get router and if you want I will change the plan".

              So it is FRAUD

              Sales person Shantharao called me from [protected].

              I request you to help me to get my complete money back.

              Thanks,
              Surender.
              ACT Fibernet customer support has been notified about the posted complaint.
              Verified Support
              Oct 14, 2021
              ACT Fibernet Customer Care's response
              Hi, We regret the inconvenience caused. We will arrange a call back from our concerned team.
              Verified Support
              Oct 14, 2021
              ACT Fibernet Customer Care's response
              Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
              Oct 15, 2021
              Updated by Suren789
              Account No:[protected]
              Oct 27, 2021
              Updated by Suren789
              Hi,

              It’s been 12 days. When do you fulfil your commitment ? Or when do you adjust the value of router?

              Thanks
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                S
                Syed atheeq ulla
                from Bengaluru, Karnataka
                Oct 12, 2021
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                I had my installation on 11 October I made a plan of 75mbps 750gb but In app of act fiber it showing 75mbps 500gb fup limit so can u pls solve this issue
                ACT Fibernet customer support has been notified about the posted complaint.
                Hi Syed, We regret the inconvenience caused. Please share your account number for us to assist you further.
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                  Z
                  zainhsyed
                  Oct 9, 2021
                  Resolved
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                  Resolved

                  Now its 9th of october 16:12 and the internet is gone AGAIN for half an hour. Not even a week has passed since i got this new connection and i have been disconnected twice. A junction box was also installed at my premises.

                  And my last complaint took more than 30 hours to get resolved even though the job can be done in just 1 hour.

                  Our downstairs neighbour has the same plan and yet he is not facing any issue.

                  Moreover, yesterday on 8th of october at 13:00 a man named Naveen claiming to be "the auditor " came to inspect the junction box and told me that its working fine (observe the irony in this).

                  So dear ACT, in your words; "check the issue and get back to me with a PROPER resolution ".
                  Ticket number is SR[protected]
                  Nov 10, 2021
                  Complaint marked as Resolved 
                  ACT Fibernet customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 10, 2021
                  ACT Fibernet Customer Care's response
                  Give us an opportunity to fix this. we will check the issue and get back to you with a resolution.
                  Account number is ********9215
                  Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
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                    C
                    Cvsreddy21
                    Oct 9, 2021
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                    I have terminated my act Fibernet connection on Aug 7, 2021 and still waiting for my refund amount. As their refund policy I do not have any known person using act Fibernet connection and I am in a town where act can not relocate my connection but still they are not issuing refund. I did multiple follow ups both emails and customer care but not seeing any progress. Can you please help me on this.
                    +1 photos
                    ACT Fibernet customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 10, 2021
                    ACT Fibernet Customer Care's response
                    We regret the inconvenience caused. Please be assured that our team is looking into this.
                    Oct 10, 2021
                    Updated by Cvsreddy21
                    It’s been same answer from Aug 7 and I am still waiting for refund amount of 3, 160rs. Same thing happened to me when I disconnected my connection in Chennai and you didn’t refund that time amount was around 200rs I did not do much follow up. This I did many follow ups and raised lots of email complaints and customer care complaints. This time I do have email proofs as customer care complaints simply closed after 24 hrs. How to believe your above statement?
                    Oct 16, 2021
                    Updated by Cvsreddy21
                    I am still waiting for your response, it’s been a week after your initial comment. Any update on refund processing? It’s customer money why ACT exhibiting lot of pain to give it back to me?
                    Feb 04, 2022
                    Updated by Cvsreddy21
                    I am still waiting for my refund from ACT fibernet. I have disconnected my connection 6 months back and still waiting for my refund amount 3160 rs. It’s really shame on the ACT Team. Customer frustrated and raised complaint in consumer forum even then you are not responding. Raised another grievance in department of consumer affairs 3267135.
                    I am still waiting for my refund from ACT Fibernet. It’s been 6 months I have disconnected my connection but still waiting for my refund.
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                      S
                      somdevgoyal
                      from chennai, Tamil Nadu
                      Oct 9, 2021
                      Resolved
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                      Resolved

                      Ac no 10884415
                      chennai
                      since morning not able to connect
                      Nov 10, 2021
                      Complaint marked as Resolved 
                      ACT Fibernet customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 10, 2021
                      ACT Fibernet Customer Care's response
                      We regret the inconvenience caused. Please be assured that our team is looking into this.
                      Verified Support
                      Oct 10, 2021
                      ACT Fibernet Customer Care's response
                      We tried calling you but were unsuccessful. Request you to share an alternative contact number or a favourable time.
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                        kak1
                        from Hyderabad, Telangana
                        Oct 9, 2021
                        Resolved
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                        Resolved

                        Address: Madhapur, Hyderabad

                        ON 04/10/21, i raised a complaint return by balance amount after disconnection of connection. till today i didn't receive any call & Ticket is closed. Today again i called Customer Care executive told problem will be solved by tomorrow (10/10/21 12:00PM) but Received Message problem will be solved with in 5 working days.
                        Oct 13, 2021
                        Complaint marked as Resolved 
                        No Steps was taken by the Company, i didn't receive any call or Mail.
                        ACT Fibernet customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 10, 2021
                        ACT Fibernet Customer Care's response
                        We regret the inconvenience caused. Please be assured that our team is looking into this.
                        Oct 11, 2021
                        Updated by kak1
                        ON 04/10/21, i raised a complaint return by balance amount after disconnection of connection. till today i didn't receive any call & Ticket is closed. Today again i called Customer Care executive told problem will be solved by tomorrow (10/10/21 12:00PM) but Received Message problem will be solved with in 5 working days.
                        Verified Support
                        Oct 14, 2021
                        ACT Fibernet Customer Care's response
                        Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
                        Oct 15, 2021
                        Updated by kak1
                        AC no[protected]
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                          kak1
                          from Hyderabad, Telangana
                          Oct 9, 2021
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                          Address: Hyderabad

                          I Had Disconnect the ACT internet Connection in the Month of March 21, But Act raising the Invoice Every month, After calling the Customer care so many times they are making "ZERO", again they are Raising Invoice next month.

                          I am telling to deleted the account they are not doing.

                          My account no :[protected].
                          +1 photos
                          ACT Fibernet customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 10, 2021
                          ACT Fibernet Customer Care's response
                          Give us an opportunity to fix this. we will check the issue and get back to you with a resolution.
                          Oct 12, 2021
                          Updated by kak1
                          Adding Aug'21

                          Verified Support
                          Oct 14, 2021
                          ACT Fibernet Customer Care's response
                          Hi, We regret the unpleasant experience you've had. We have your details and will get in touch with you.
                          Verified Support
                          Oct 15, 2021
                          ACT Fibernet Customer Care's response
                          Hi, We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App ( https://bit.ly/3jjgLTj )
                          Oct 15, 2021
                          Updated by kak1
                          Amount zero, but Account is not deleted permanently.
                          Oct 19, 2021
                          Updated by kak1
                          may i know the Update?
                          Nov 02, 2021
                          Updated by kak1
                          last Month Amount done zero, Again raised Invoice.
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                            Parthiban Palaniappan
                            from Erode, Tamil Nadu
                            Oct 8, 2021
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                            Hello sir/Mam. My name is Parthiban. I was preparing for my exam by staying I Coimbatore for 3 months during which I subscribed for ACT fibrenet. I paid for 3 months and installation for which they gave router free of cost. After 3 months I opted for relocation to my hometown for which they said they can't relocate. So I asked to disconnect my internet after those 3 months. Even during those 3 months they sent me a message saying there is a due of Rs.324/- which I dont know reason till now. Now they have added another 1000 to that due as a bill for current month.By 19th Sept I received a message stating my connection got suspended because o[censored]npaid 324 due amount. I don't know how they can add another 1000 for the suspended account. Since in coimbatore I was living in a rental place, I vacated that place 1 month ago but I don't know why they renewed my internet for another month without my permission. I have sent an email to ACT about this. After which they contacted me about disconnection but not about the pending due which is 1300. I will not pay a single rupee for their mistake of renewing it even after I asked for disconnection.
                            ACT Fibernet customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 09, 2021
                            ACT Fibernet Customer Care's response
                            Hi, We regret the unpleasant experience. We will check the issue and get back to you with a resolution. Please share your account number.
                            Verified Support
                            Oct 14, 2021
                            ACT Fibernet Customer Care's response
                            Hi Parthiban, We regret the inconvenience caused. Please share your account number for us to assist you further.
                            Oct 14, 2021
                            Updated by Parthiban Palaniappan
                            [protected]

                            My name: Parthiban P
                            Phone: [protected]
                            Hi, We regret the unpleasant experience you've had. We have your details and will get in touch with you.
                            Account number :[protected]
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                              B
                              Bharath Shenoy
                              Oct 7, 2021
                              Resolved
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                              Resolved

                              I have their device installed at my home. First three month they gave power discount later without informing informing have stopped in my billing. And when I called, they are saying their policy is changed. Almost raised ticket 15times. They have closed ticket without giving proper resolution. They say within 72hours complaint will be resolved. But it did not happen. Later called them on their customer care, forced them to send service engineer. He has said it is mistake from their side since there are more than one connection and I am eligible for power discount. But this billing also I need to pay 50rs extra. From coming month, it will be deducted but old deductions I will not be getting it seems. Really unhappy and regretting of the service. Thinking of going ahead with Hathaway or airtel.
                              Nov 8, 2021
                              Complaint marked as Resolved 
                              ACT Fibernet customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 08, 2021
                              ACT Fibernet Customer Care's response
                              Hi Bharath, We regret the inconvenience caused. Please share your account number for us to assist you further.
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                                zainhsyed
                                Oct 7, 2021
                                Resolved
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                                Resolved

                                Internet not working for more than a day.

                                Recently got a new connection day before yesterday on 5/10/2021 at about 5pm. It worked for less than a day and stopped working at 12noon the very next day (6/10/2021). Immediately i raised the complaint after doing the basic troubleshooting steps. I received a message that my issue will be resolved by 12:00 on 7/10/2021. Its past that, and i have called customer care again and was informed that the "junction box is down and we are fixing...
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                                Doc_painkiller
                                from Lucknow, Uttar Pradesh
                                Oct 7, 2021
                                Resolved
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                                Resolved

                                Address: Uttar Pradesh ,Lucknow

                                Sir,
                                It’s been more than 20 days I’m constantly calling customer care to come and pick my device and start the refund process, but no one is making visit, it’s very frustrating for me as I’m shifting my location .kindly pleased look into this problem and make refund process to be done asap.
                                Customer name:Gautam Yadav
                                Customer I’d :[protected]
                                Register mobile no. [protected]
                                Nov 7, 2021
                                Complaint marked as Resolved 
                                ACT Fibernet customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 07, 2021
                                ACT Fibernet Customer Care's response
                                Hi, We regret the unpleasant experience you've had. We have your details and will get in touch with you.
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                                  Pavithra_v123
                                  Oct 6, 2021
                                  Resolved
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                                  Resolved

                                  I took 3m broadband plan from act after making payment they assured us that they are going to install broadband setup with in 2 days. Yesterday act network agent called me and informed that they are unable to install broadband because of loc issue. They told us to request reimbursement. We trying to contact from yesterday for reimbursement now they are not picking the call. They don't have minimum sense. Worst service provider ACT
                                  Nov 9, 2021
                                  Complaint marked as Resolved 
                                  ACT Fibernet customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 09, 2021
                                  ACT Fibernet Customer Care's response
                                  Hi, We regret the inconvenience caused. Please share your account number.
                                  We regret the inconvenience caused. Please share your account ID. We will get in touch with you.
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                                    A durgaprasad
                                    Oct 6, 2021
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad

                                    The internet connection goes off very often for around 3 to 4 times a month and takes about 24 hours to resolve it. Worst customer service.
                                    Nov 7, 2021
                                    Complaint marked as Resolved 
                                    ACT Fibernet customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 06, 2021
                                    ACT Fibernet Customer Care's response
                                    We regret the inconvenience caused. Please share your account ID. We will get in touch with you.
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