ACT Fibernet Complaints & Reviews

I have opted act since 2018, I have frequent net down issues dues to lane cut . I have found my line comes from branch the technician doest understand why I am getting the current

There is no proper information or Solution, while talking kept the phone closed by ravi kanth. Ticket no :SR[protected].

We had taken fibernet on 14 and after installation there is no internet, even after raising ticket, no one attended and now they are asking power for DP ? What is first of all no internet and money is paid and asking solution from me ?

Very pathic and poor management by ACT .

Would prefer to surrender the connection and go for other service provider. please plan to refund the amount at the earliest .

Thanks

Please let that to get the banned news channel in ap that is abn and tv5 in west godavari district, Eluru town and urban areas, ACT cabel network. Please solve the issue i think you will solve the problems that i have
So please unban the news channel abn and tv5 please let us watch the news channels abn and tv5 it is our right that to watch the free channels do please solve my problems ond let us watch us the abn and tv5 news channels. Cabel operator is not responding so please unban the news channels abn and tv5.

I have booked a new connection on 9th Oct and even after5-6 days, there is no response from the sales executive. Whenever I call the person, he dont even attend the call and just send a message that he will send a person for installation on the same day. But nothing happens after that.

A very very worst customer service which I have never seen

Hi,

My Name is Emmanuel Dongre

Acc[protected]
Phone - [protected]

Shifting request was given on 18th of September,
On 21st all cables were installed and I was asked to open login page and signin.

Login page says,
" You are logging in from another location, please login from your registered location."

I am sick and tired about complaining...

Your bogus apologies and regret emails are not helping customers. Your disgusting internet service is down 6th time this month. Shame on your lack of professional commitment.

Hello Team,

I raised a request for re-connection then I received a call from person Shantharao E. He agreed to my demands which are 10+2 with 40 Mbps speed and router.

After I paid the amount for 1 year, the scene is completely reversed and I realized that Act Fibernet company sales person Shantharao & customer service agents fooled very badly.

Sales person Shantharao never lifts my call after that and customer service agents also gave wrong information for first 10 days and later onwards started saying "you won't get router and if you want I will change the plan".

So it is FRAUD

Sales person Shantharao called me from [protected].

I request you to help me to get my complete money back.

Thanks,
Surender.

I had my installation on 11 October I made a plan of 75mbps 750gb but In app of act fiber it showing 75mbps 500gb fup limit so can u pls solve this issue

Now its 9th of october 16:12 and the internet is gone AGAIN for half an hour. Not even a week has passed since i got this new connection and i have been disconnected twice. A junction box was also installed at my premises.

And my last complaint took more than 30 hours to get resolved even though the job can be done in just 1 hour.

Our downstairs neighbour has the same plan and yet he is not facing any issue.

Moreover, yesterday on 8th of october at 13:00 a man named Naveen claiming to be "the auditor " came to inspect the junction box and told me that its working fine (observe the irony in this).

So dear ACT, in your words; "check the issue and get back to me with a PROPER resolution ".
Ticket number is SR[protected]

I have terminated my act Fibernet connection on Aug 7, 2021 and still waiting for my refund amount. As their refund policy I do not have any known person using act Fibernet connection and I am in a town where act can not relocate my connection but still they are not issuing refund. I did multiple follow ups both emails and customer care but not seeing any progress. Can you please help me on this.

Ac no 10884415
chennai
since morning not able to connect

ON 04/10/21, i raised a complaint return by balance amount after disconnection of connection. till today i didn't receive any call & Ticket is closed. Today again i called Customer Care executive told problem will be solved by tomorrow (10/10/21 12:00PM) but Received Message problem will be solved with in 5 working days.

I Had Disconnect the ACT internet Connection in the Month of March 21, But Act raising the Invoice Every month, After calling the Customer care so many times they are making "ZERO", again they are Raising Invoice next month.

I am telling to deleted the account they are not doing.

My account no :[protected].

Hello sir/Mam. My name is Parthiban. I was preparing for my exam by staying I Coimbatore for 3 months during which I subscribed for ACT fibrenet. I paid for 3 months and installation for which they gave router free of cost. After 3 months I opted for relocation to my hometown for which they said they can't relocate. So I asked to disconnect my internet after those 3 months. Even during those 3 months they sent me a message saying there is a due of Rs.324/- which I dont know reason till now. Now they have added another 1000 to that due as a bill for current month.By 19th Sept I received a message stating my connection got suspended because o[censored]npaid 324 due amount. I don't know how they can add another 1000 for the suspended account. Since in coimbatore I was living in a rental place, I vacated that place 1 month ago but I don't know why they renewed my internet for another month without my permission. I have sent an email to ACT about this. After which they contacted me about disconnection but not about the pending due which is 1300. I will not pay a single rupee for their mistake of renewing it even after I asked for disconnection.

I have their device installed at my home. First three month they gave power discount later without informing informing have stopped in my billing. And when I called, they are saying their policy is changed. Almost raised ticket 15times. They have closed ticket without giving proper resolution. They say within 72hours complaint will be resolved. But it did not happen. Later called them on their customer care, forced them to send service engineer. He has said it is mistake from their side since there are more than one connection and I am eligible for power discount. But this billing also I need to pay 50rs extra. From coming month, it will be deducted but old deductions I will not be getting it seems. Really unhappy and regretting of the service. Thinking of going ahead with Hathaway or airtel.

Recently got a new connection day before yesterday on 5/10/2021 at about 5pm. It worked for less than a day and stopped working at 12noon the very next day (6/10/2021). Immediately i raised the complaint after doing the basic troubleshooting steps. I received a message that my issue will be resolved by 12:00 on 7/10/2021. Its past that, and i have called customer care again and was informed that the "junction box is down and we are fixing...

Sir,
It’s been more than 20 days I’m constantly calling customer care to come and pick my device and start the refund process, but no one is making visit, it’s very frustrating for me as I’m shifting my location .kindly pleased look into this problem and make refund process to be done asap.
Customer name:Gautam Yadav
Customer I’d :[protected]
Register mobile no. [protected]

I took 3m broadband plan from act after making payment they assured us that they are going to install broadband setup with in 2 days. Yesterday act network agent called me and informed that they are unable to install broadband because of loc issue. They told us to request reimbursement. We trying to contact from yesterday for reimbursement now they are not picking the call. They don't have minimum sense. Worst service provider ACT

The internet connection goes off very often for around 3 to 4 times a month and takes about 24 hours to resolve it. Worst customer service.