ACT Fibernet Complaints & Reviews

I have made unlimited calls to move my junction box . They enter my premises without my permission . I am going to file a police complaint.

After completing the payment of due bill, the account is still suspended

I don't have internet since 3 days and this happens every month. Every month I spend atleast one or 2 days without internet and they always have the same reason "One of the data link is not working". I don't know how delicate their data links actually are that they get damaged every month.

And the customer service is the worst, I've been put on hold by the customer service as I'm typing this complaint and it's been more than 40 minutes.

I'm definitely switching after this.

I had been the valued consumer of Act for past 7 years. Couple of years back I had taken additional connection at my parents place. I had been taking prepaid package for six months for every recharge. Recently 3 months back, there was connection problem for which complaint was raised. While resolving that Act person came to know that the network port box was removed by the owner who until that time was Act customer and he completely shifted to another broadband service. Act person was taking this excuse and was forcing us to put that network port at my home. As we had a bitter experience of huge electricity bill earlier before, we hadn't agreed for placing it at my place. Act person was rude and he said that he can't get me connection from some other network port in the colony, I had to forcibly disconnect it from my place. When I had disconnected, one more month around Rs 320 was to be refunded from his end. I was following up with Act Customer persons multiple times for getting refund. Tickets were getting raised and closed without calling me up. Recently, with this bitter experience I decided to disconnect my 7 years old connection. Due date being 10th I had raised request them to disconnect well before that. Now I get a call saying that bill cycle is from 1st to 31st. Now one person gives me a call that he will transfer the previous refund amount to this account, but I have to continue this connection. Thus is how these people are working and now they say Due for my old connection but won't refund my previous disconnected amount.

Act got suspended without notice. There is no payment due. Support team is delaying resolution when followed up. Will not recommend anyone this service.

Internet issue since 2 days, need to change registered mobile number

It's second time after getting the connection in less than a month, we are facing problems, not good at service . Act must improve in Gandimaisamma, Hyderabad

Hi, I stay in Hyderabad city outskirts and here apart from ACT no other broad band is available. As i dont have any choice i took the connection and till now no installation was done. They waited till i made the payment and than after no responce. I called the CC where they show interest in taking the complaints which will have no resolution. I couldnt attend my interview because of this and lost the opportunity. Please suggest me on how to file a consumer complaint on this.

Hi,

I've got a new connection recently. It's been a month and I'm facing few connectivity issues. The main thing is the connection will get automatically timed-out and the internet gets disconnected. I've to again login from the act fiber page and it'll be fine then. I do this process almost 4-5 times a day.

Please look into this and kindly get this resolved ASAP.

Account no:[protected]
Registered mobile: [protected]

Regards,
Sampath Kumar.

I have raised request on 26th for shifting of my connection...in the request I got SR
[protected] estimated time of resolution was 30th of Nov 2021 then without intimation it was postponed to 1st of December and today is 3rd of December till now no one has come forward to resolve my request ..and only thing they have is sorry for the inconveniences caused plz bear with us

I am having an issue with the act fibernet junction box from the past 2 months, the junction box should basically contain a battery to serve the backup purpose which means when the power goes off the junction box should remain turned on in the working condition, but now the junction box is not having the battery and we raised 4 complaints to arrange a new battery inside the junction box, regarding the issue from more than past one month and...

I have requested for disconnection of service on 5th September 2021, below is the reference, without my knowledge the account got reactivated with this reference number ID-SR[protected], I am not sure who activated this service and how it got activated, without my approval how act team will activate the service, even I did not make any call for reconnection of service, now got a message that due is Rs 303.7. it's my humble request that please remove the mobile number from your data list otherwise your act people will call and simply activate the service without customer approval, for your survival benefits don't activate the disconnected accounts. This is something bad strategy for reactivating connections

when I was calling customer service and asking about the billing enquiry simply they are disconnecting the call. worst experience with helpline guys.

=================
Dear Patron, Your request for disconnection of service is registered with Ref No SR[protected]. We will update you in 48 hrs.
Your request SR[protected] is tentatively expected to be resolved by 9/7/2021 08:57:38 PM (MM/DD/YYYY). You can track the status using the ACT Fibernet app
=================

Customers continue to suffer because of ACT Fibernet keeps lying about installing battery backups.

Other than rendering false promises by them, they have no commitment to install battery backups.

SR[protected]

I am not having internet since 3 days. Called customer care center many times and always received poor service. Everytime they are giving false promises that issue will be resolved, everytime postponing estimated resolution.

They are not sending technician to fix the fault.

Upon that, they have raised request to disconnect my service without asking or taking my permission. I have called and closed the disconnection order. Again they have reopened it without asking.

It's impacting my work as I work from home. I am losing alot of money and it's impacting my health. IF SOMETHING HAPPENS, ACT FIBRENET WILL BE RESPONSIBLE

ACT fibernet Kalyan Nagar HRBR 2 layout, 560043,

4195rs is due for refund from ACT. Nov 22 cancellation was initiated. Per their claim 48hrs from cancellation request they will contact us and they need 4 working days to initiate refund.

Today is Nov 30. I have not received any call from ACT and it's difficult to reach them. As everything need to be done in ACT app.

[protected] Account Number
SR[protected]

I have paid annual subscription for my broadband in the month of may 2021. I got transfer in the month of October to vellore where act service is not available. So I have raised a service request no.SR[protected] for refund amount o[censored]nused six months. I have been told that I'll get a call from refund team for process but till now I haven't received a single call. Service request is getting closed everyday without giving me a call back and everyday im calling ur customer care to reopen it. This same indefinite loop of calling is going on for the past one month without refunding my money.

Inter service stopped on 7th and raised a complaint ticket in 9th November 2021 and till now the issue has not been updated even simultaneously I’m calling to the customer service but after 12hrs or 24hrs my ticket is closing the area service man and the supervisor’s creating nuisance and playing with the costumers

I paid 976 amount they said installation take 24hours but 24 hours completed no calls from techinican i asked please do install are give refund they are giving some id number but not doing helful to me in my hometown there is excell broadband they giving connection with in few hours i dont no why act taking more time more days its painful to me i paid money

Every week internet connection has a problem which takes at least more then 48 hours to resolve after complaining... When complained customer care executives don't take up responsibility blaming on technical team.. When questioned them saying it's hampering our works.. (They say no where in there website it's mentioned that it's for work from home.. But it's solely for entertainment purpose... I checked website with bold letter advertisement they have mentioned fastest network for work from home... If so do they a special category of Internet to work from home.. With respect to - g kumar customer care service executive who had enlightened us this thoughtful terms and conditions )

Dear ACT Team,

I took a connection from 16th June 2021 with a 6 month plan. from 4th November 2021 my connection has not worked . I complain again and again but there is no response from your end. Finally you mentioned we can't provide you service in my area on 12th of November 2021 on my call(not prior information from your team). This is one of the worst services ever. There is no home visit and call back from the ACT team. Daily I follow up your team for refund and your refund team refunded only 389. My connection validity ended on 15th December and there is no service from your side from 4th November as per prorated my refund will be Rs.1290(Rs.5805/180*40). Kindly refund the balance Rs.901.

My Ticket IDs
SR[protected],
SR[protected],
SR[protected],
SR[protected],
SR[protected]

Thanks & Regards,
Nithyaraj.M
[protected]