ACT Fibernet Complaints & Reviews

I have a internet connection from act. The connection is stable and good until a problem in fibre line occurs. If it happens I have to leave all my work and monitor this very keenly. If I call a customer service executive they tell me that a field agent is assigned. They will not respond atleast for two days. After two days after calling customer care several times (at least seven times with interval of six hours)they will arrive and fix it. If I ask why they didn't contact me their response is very rude and they say that they weren't assigned for this. Most importantly the fix they give is not at all permanent. If I ask about that they get pissed off again. I'm a consumer who depends on internet for work. Two days minimum outage is a big impact for me. After last issue within a month there's another line breakage now I'm sure they will make me wait for atleast two days minimum to even come and visit my place for rectifying. I even mailed act about this issue with field agent. There was no response from them. Highly unsatisfied with the service.

Hi team my complaint was registered on 17th Oct 2022 towards router surrender post which till one month no technician came to my house for router recovery. There is an technician name hariharan who was suppose to come for router pickup but he never turned up at my place post multiple time matter was escalated on customer care of act. Almost every day I kept calling act team for my router surrender and refund. One of their guy than told me you can visit neatest act centre and surrender router. Today 20th November 2021 I had returned router to their act btm office bangalore and requested for my refund, an customer care guy name sudarshan cross questions me that sure router is surrender than I had to make him on call with act counter guy at btm office. An ticket was raised later by him for router refund of 3 k, suddenly in evening I get message that ticket has been closed without any discussion with me or giving my refund. When I called up their customer care they told me it would be by mistake and need 1 day to check, I am attaching numbers of calls made to act centre but every day tat was 1 days or four hours but nothing happens. Today my ticket raised clearly quoted that within 7 working days the refund would be given to my account but suddenly today closing service request or ticket has clearly goofed me up about the behaviour. Plus I wrote multiple time on linked to sunder Raju but nothing happened there as well, how is the behaviour of not only staff but also the boss. Very pathetic. I am attaching router surrender bill and rest proofs

My internet stopped working on 16 Nov and I've immediately raised a service request. Based on complaint the status remains still open and customer care team says that the issue has escalated but no further action. This is not new to me, since the connection will be active for 1-2 days and network down for a week. They a need a bill payment within 15th of every month, but they are honouring this kind of pathetic service. I'm really disgusted with this ISP connection. Every day I've to follow up with customer care to check for status, perhaps their answer will be same as every day.

Very very worst service by act fibernet team. Please don't buy act fibernet. No proper response from customer support. There is no internet from past 3 days. Till now there is no response.

No proper response from customer care. And worst service by act fibernet team.

Four day happened, internet not restored.
Worst service, no one responded.

Internet is not working from 16.11.2021 to till now.
I am keep on getting same reply tat we're looking in to it.
I am doing wfh
i dont have network coverage in my home so i have taken act fibrenet connection, because of no internet, my work stopped for 2days. Worst service.
My register no :[protected]

Stop your corruption and be ethical.

As a subscribing and paying, why should I repeatedly follow-up and beg your service staff to come and repair the service or replace a UPS battery?

Do you not pay them? Do you not provide USP battery backups?

What do you do with money paid by customers?

Stop your corruption and be ethical.

If you do not allocate funds to provide battery backup and monitor the service, what do you do with the money you charge customers?

How corrupted is your team?

ACT Fibernet's inefficiency and incompetency continue.

They cheat customers ripping us off hefty subscription fees and fail to provide reliable service.

My son could not take his tests properly as we were forced to use 4G hotspot as internet is down.

I have been using ACT Broadband for over 3 years. I have been using subsidised Netflix for nearly 2 yrs. Since September 2021 I have been unable to login to Netflix which is (Rs 649/- subsidised to Rs.449/-). After 10 days of struggle they found out to be a security issue where my email was mapped to another account. So despite repeated attempts the issue could not be resolved. So after discussion with the Netflix team I opted for a separate Netflix plan and its working well. However ACT are continuing to charge me for Netflix. Though I have opted for a 6 monthly broadband plan which expires in March 2022, there are harshly communicating that they will disconnect the broadband it the Netflix subscription is not paid. Further the demand of 749/- is for a higher plan which I did not subscribe. It appears there is a security issue in their system where other people are hacking into the credentials and using it to view Netflix. As I have not shared the password with anyone and its used only on the TV there can be no security issue form our side. Hence I request action may be taken against ACT to reimburse my subscriptions paid on September, October and also make the demand for November null and void. Further charges for mental agony whatever applicable as they do not respond properly to our requests and repeated calls need to be made.

Receipt for payment August-BBPSPT011225B9H1G02QJD12
Ticket No:SR[protected] - Sep 2
Receipt for payment Sep-20210904111212800110168364938695668
Ticket No:SR[protected] - Sep 4
SR[protected] - reopened on Sep 17
Receipt for payment October-BBPSPT011282BKPYXOB2D3DQ
SR[protected]- raised again on November 16
Photo1- Unable to access through ACT- asking for payment again
Photo2- Current demand

In addition I. have paid 649/- to access Netflix services separately because it was not available through act.

My SR number is SR[protected]

According to ACT website on shifting :

Process will take 5 to 7 days depending on the type of connection. Our engineer will visit with 48 hrs of request to give you the exact resolution time.

I have called customer care multiple times to get an update, but the support team is clueless on when the engineer will contact me, nor if my location is feasible.

Looks like any delay in processing improves ACTs profit, since the customer pays for a service that’s not provided. Hope someone takes cognisance of this.

Service is very poor .I want disconnection.pls do the regarding.

I want immediately Dissconnection. Service is not good. I have payed for another service

Respected Sir/Madam,

My ACT Fibernet stopped working on 12th November 2021. I raised a complaint on 12 Nov 2021. Instead of solving the problem, the service team closed the complaint. I again raised the complaint. By the end of the day (13/11/21), the service team again closed the complaint ticket without rectifying it. Next day(14/11/21) a service person called up and promised to resolve the problem. At the end of day(14/11/21), he too closed the complaint ticket without solving it. I am losing my trust and faith in ACT. It’s 5 days since my internet connection is down.I am a loyal customer of ACT (since 2016) and have 2 connections in my house. Now both are not working and complaints are also not addressed. Now I am feeling bad about choosing ACT. I have enclosed the complaint ticket/service request numbers below. Please help.

1.Complaint/Service request Number(1) - SR[protected] (Account No.[protected]

2.Complaint/Service request Number(2) - SR[protected] (Account No.[protected]

3.Name - KARTHIKEYAN
4.Mobile No. [protected]
5.Email - [protected]@gmail.com
6.Place - No.290, 2nd Main Road, Natesa Nagar, Virugambakkam, Chennai 600092.

Thanking You

Regards,
Dr Karthikeyan
+91- [protected]
[protected]@gmail.com

I am from Chennai. I want disconnection from actfibernet. I have some problem from internet connection but no one responding complaint. I want disconnection from act fibernet because I have payed another network.

Dear Team,

I have constantly been complaining about low internet speeds by ACT almost everyday, but you dont even respond.
My id is murali.[protected]@hotmail.com
Number: [protected]
Speed test shows mw 4mbps wherein I am paying for 50 mbps, Whats wrong? why do we have to deal with this?

I still haven’t got my network back. I have raised so many complaints and yet the complaints get closed saying it’s resolved. But there’s still no network in my home. We have office work which requires wifi and cannot function with just mobile data. Absolutely horrid service.

Customer id : 11789066
Location : Westmambalam, Chennai

Act account still suspended even after payment is made. You're quick to send regular mails to remind payment 10 days before deadline, but you can't activate the account once it's made?

Please resolve it asap

I did not subscribe to your internet service to listen to your apologies. Work on improving your service.

Ask your staff at [protected] to NOT call me and disturb me.

I write my feedback messages on this forum so people know the incompetency level of your service.

You have a monopoly in our area, with BSNL as only other option. So you have no incentive to improve.

On top of that you have an unethical policy that a customer must tolerate any outage less than 24 hours and expect no refund. This is an UNETHICAL practice. With outages week after week, customers only suffer.

You do not care about families WFH and dependent on online classes.