ACT Fibernet Complaints & Reviews

ACT Fibernet's inefficiency and incompetency continue.

They cheat customers ripping us off hefty subscription fees and fail to provide reliable service.

My son could not take his tests properly as we were forced to use 4G hotspot as internet is down.

I have been using ACT Broadband for over 3 years. I have been using subsidised Netflix for nearly 2 yrs. Since September 2021 I have been unable to login to Netflix which is (Rs 649/- subsidised to Rs.449/-). After 10 days of struggle they found out to be a security issue where my email was mapped to another account. So despite repeated attempts the issue could not be resolved. So after discussion with the Netflix team I opted for a separate Netflix plan and its working well. However ACT are continuing to charge me for Netflix. Though I have opted for a 6 monthly broadband plan which expires in March 2022, there are harshly communicating that they will disconnect the broadband it the Netflix subscription is not paid. Further the demand of 749/- is for a higher plan which I did not subscribe. It appears there is a security issue in their system where other people are hacking into the credentials and using it to view Netflix. As I have not shared the password with anyone and its used only on the TV there can be no security issue form our side. Hence I request action may be taken against ACT to reimburse my subscriptions paid on September, October and also make the demand for November null and void. Further charges for mental agony whatever applicable as they do not respond properly to our requests and repeated calls need to be made.

Receipt for payment August-BBPSPT011225B9H1G02QJD12
Ticket No:SR[protected] - Sep 2
Receipt for payment Sep-20210904111212800110168364938695668
Ticket No:SR[protected] - Sep 4
SR[protected] - reopened on Sep 17
Receipt for payment October-BBPSPT011282BKPYXOB2D3DQ
SR[protected]- raised again on November 16
Photo1- Unable to access through ACT- asking for payment again
Photo2- Current demand

In addition I. have paid 649/- to access Netflix services separately because it was not available through act.

My SR number is SR[protected]

According to ACT website on shifting :

Process will take 5 to 7 days depending on the type of connection. Our engineer will visit with 48 hrs of request to give you the exact resolution time.

I have called customer care multiple times to get an update, but the support team is clueless on when the engineer will contact me, nor if my location is feasible.

Looks like any delay in processing improves ACTs profit, since the customer pays for a service that’s not provided. Hope someone takes cognisance of this.

Service is very poor .I want disconnection.pls do the regarding.

I want immediately Dissconnection. Service is not good. I have payed for another service

Respected Sir/Madam,

My ACT Fibernet stopped working on 12th November 2021. I raised a complaint on 12 Nov 2021. Instead of solving the problem, the service team closed the complaint. I again raised the complaint. By the end of the day (13/11/21), the service team again closed the complaint ticket without rectifying it. Next day(14/11/21) a service person called up and promised to resolve the problem. At the end of day(14/11/21),...

I am from Chennai. I want disconnection from actfibernet. I have some problem from internet connection but no one responding complaint. I want disconnection from act fibernet because I have payed another network.

Dear Team,

I have constantly been complaining about low internet speeds by ACT almost everyday, but you dont even respond.
My id is murali.[protected]@hotmail.com
Number: [protected]
Speed test shows mw 4mbps wherein I am paying for 50 mbps, Whats wrong? why do we have to deal with this?

I still haven’t got my network back. I have raised so many complaints and yet the complaints get closed saying it’s resolved. But there’s still no network in my home. We have office work which requires wifi and cannot function with just mobile data. Absolutely horrid service.

Customer id : 11789066
Location : Westmambalam, Chennai

Act account still suspended even after payment is made. You're quick to send regular mails to remind payment 10 days before deadline, but you can't activate the account once it's made?

Please resolve it asap

I did not subscribe to your internet service to listen to your apologies. Work on improving your service.

Ask your staff at [protected] to NOT call me and disturb me.

I write my feedback messages on this forum so people know the incompetency level of your service.

You have a monopoly in our area, with BSNL as only other option. So you have no incentive to improve.

On top of that you have an unethical policy that a customer must tolerate any outage less than 24 hours and expect no refund. This is an UNETHICAL practice. With outages week after week, customers only suffer.

You do not care about families WFH and dependent on online classes.

My account number is[protected]
Broadband connection is not working and no internet displays. Please rectify it as soon as possible.

ACT, you are consistently breaking your outage records.

SR[protected]

Do you budget any money you charge customers to improve the service instead of training your staff to write bogus apology emails?

I am permanently relocating to Delhi and asked for refund for the unused 4 months as I have paid for 6 months, but your team from act vijayawada, they disconnected my network today and saying that refund is not possible. I have used my network for 2 months and asking you to give back my refund for unused days and you are refusing it, is it soo weird ?

Account No:[protected]
Name: Vennam Sandeep
Mobile: [protected]

I took Act fibernet connection as 3 months advance rental plan and used it almost an year, later I decided to disconnect it. I called ACT Customer care multiple times to disconnect.
Later I received a bill, I called again then they told that thier billing cycle is post the end date of my 3 months end date and that's why the bill is generated and I must pay else they will take legal action, they spoke rudely disrespectfully and started lying that I never requested for disconnection but only enquired. They told the time between my 3 months end date and thier billing cycle is when I must pay to keep my connection active, I didn't paid /recharged because I didn't wanted to continue and their customer service never told me that they will generate bill.

Later after gettig so much torchered, threatened and getting abused by Act calling, I cleared the bill and requested for disconnection but they offered upgraded plan with same rental, I told I will think and get back.

They went ahead and activated my connection and when I called them for disconnection and refused to the upgraded plan, they told I need to pay again because connection is active from 7th and I took 2 days to think and reply about Disconnection.

This is how they cheated me last time also by not telling that they will keep billing me and won't disconnect the connection.

Please help I dipperesed, humiliated, conned, cheated and feeling fooled by Act fibernet customer service people, they hide information and then threatened people to take leagal action. When I told I will do a police complain they openly tell go and complain and disconnected the call.

I tried my best to resolve the issue by sending multiple emails and multiple calls but they always cheat . Attached is the copy of bill I paid because the forced and torchered me

ACCOUNT NUMBER[protected]

will not renew again with act, to all other consumers please do not go with act fibernet, their service is not at all good.

Get my internet fixed right now

I wanted to cancel my subscription as I am moving my location ( permanent relocation) …..I have made my payment for 6 months and has been used for 2 months . Wanted my refund amount for 4 months . Tried contacting act Fibernet office Vijayawada, but the response is nil.

Repeated service outages of internet service do not mean anything. Complaints since last 2 years have not resulted in any improvements.

This team claims no responsibility for refunding prorated subscription charges when they have outages that last 12-20 hours. Families dependent on internet are left at their mercy.

Shameful attitude of ACT Fibernet Appellate and Nodal teams taking their monopoly in or area for granted.

My ACT fibernet connection user ID name is[protected]ACT and the same is valid up to[protected]. But you have sent me a Msg that if the payment is not done on[protected] the service was suspended and accordingly the service was suspended by 7 pm on[protected]. Let me know the reason and resolve the problem and also extend these two days of suspended period to my connection.

I have been ACT user for more than 5years, I have raised ACT Fibernet disconnection request as they are frequesnt disconnections (monthly 1 to 3days downtime) on 2nd Nov Ref No SR[protected], ideally as per thier website they should contact in 48hours but I got a call on this request on 7th Nov at 3:19 pm IST. While I was speaking on the call, I informed them to disconnect but disconnection support team spoke rudely and asked me to the money for month advance when I denied they started speaking rudely. Later I got a message stating that I have changed my decision ie., to continue ACT service and they resolved the ticket . I reponed twice as they repeated same thing.
I called multiple times, they say they connect call to disconnect team but they dont even speak and later close my request stating I have changed my decision.

This is FRAUD, pathetic customer service. They are cheating that I have changed my decision to continue to my service when I actually raised ticket to disconnect on 2nd Nov, now they keep my call on hold or do not pick my call at all.