ACT Fibernet Complaints & Reviews

Hi, My name is Nithya. We got this plan suggested by the ACT sales team when we were looking for a new internet connection. He suggested 75 Mbps speed for 3 months, I paid 2348 rs as a package for 3 months, right from the firat week I had loads of issues with the speed of the net... When checked the speed was a max of 30 mbps on this router I placed a complaint on the 11th of december 2021 and ever since till date my issue has not been addressed Or resolved, I have sent nore than 16 emails I only get automated response, when I call the customer service they say ill get a call back from the supervisor but no one calls, I only once got a chance to speak to the team leader her name was Divya and she said she will call me back in 1 hour about 8 days back but no response till date, THE MODEM THAT U GUYS GAVE DOES NOT SUPPORT A SPEED OF 75 MBPS, it only supports SPEED OF 30 MBPS Max, this was tested by one of the engineers who visited my house and he also spoke to the customer service agents, and the customer service agents are not helpful at all, they place my call on hold and then disconnect my call. Kindly help and resolve my issue, its an ongoing issue

I deactivated my ACT Broadband account and the bill amount after clearing all the dues came out to be ₹ -1197.7.

They are refusing to refund this ₹ 1197.7 even after numerous complaints raised with their helpdesk.

ACT Account number[protected]

I never applied for a static ip and without my permission they added this charge even to my new bill. Soon as I got notified of this I raised a ticket and contacted their support who said they will cancel the service and remove the item from the bill, they closed the ticket without doing so.
I raised another ticket and spent hours waiting on their customer call centre, same thing again, customer service agent says the static IP team...

I had raised an refund request with SR[protected] and router has been collected by your agent on 03/Jan/2022. after that also I didn't received my remaining amount for refund itself act is taking more than 2 months.Please don't apply for Act fibre net connection if you want to communicate with nodal officer only mail is the way and nodal officer always replays the same by copy pasting previous mail apart from customer care you cannot even connect with the manager of customer care department such an worst customer service.For small amount refund you need to beg them for your money it's completely your luck whether you receive or not.

Internet is not working from past 25days, when called customer care and asked for ticket status they said it’s closed, we raised 4 tickets after that. All closed without resolution. When called ACT manager he spoke VERY RUDELY, asking us to send email to ACT CEO.

I m currently using 6 months plan, they are saying no option we must complete 6 months even though it is not working. No refund

It’s been 2days internet service was not working even calling to your person no responces no return calls and I guy kept busy my number this is not way to serve ur clients thank you please disconnect your internet service from today we taken 6months plan …

Hi Team,

No offense on the support and services provided so far but getting hard now to get.

Since Q4 Dec-2017, I am having Act fibernet connection UID:[protected]. I was not given electricity charges discount for FTTH box being installed as part of connection.
Every year during renewal i was said that the power charges will be credited to my account and gets debited during next renewal which never happened.

I am due for renewal on 10/01/2022 and am awaiting for resolution of SR[protected] which was raised on 04/01/2022 to proceed with payment after discount.

Regards/
Rajesh K

I have been associated with ACT Fibernet since 7 months, and since that time, I have witnessed issue with ACT box problems, wire cut off or some or other concerns and for the same reason I have lost 2 days of my salary already, once in August and once in November, and had a blackmark in career as I have to leave the clients' calls abruptly, and today that is 12/01/2022, because of wire cut off I have lost my salary today too, I am trying to contact customer center since Yesterday night, but in vain, no one contacted yet and very very very poor response to customers. As my secondary connections' network is always poor in my location, I have preferred ACT, but with ACT too I am facing lots of problems like in responding, in addressing concerns, in connecting to ACT customer care center, etc. Very Bad Experience I am having because of ACT.

And When I already have a connection, why do I get calls from ACT regarding "Select 1 for Reconnection, Select 2 for Connect back and Pay later", etc etc etc. Why I get such calls frequently. When I work sometimes in night and sleeping, I get such calls and going back again to sleep is of very bad thing. I am seriously fed up. If just an 10 minutes delay in bill payment on 15th, they will Disconnect my connection within seconds.

I promise that I will never ever refer any family, friends or my clients to never ever prefer ACT.

No installation update after the payment

From past 4 day I raised 3 ticket for internet connection problem they are providing temprerory fix and same problem is repeating every morning. The service provider also not responding. Need permnent fix for my internet connection issue.

Hi ACT Team,

Last year in December 2020, I got my ACT account[protected] suspended as I traveled to my hometown due to COVID-19.
That time I was having Rs 1753.46/- in my account as an advanced payment. ACT team clearly told me that this 1753.46/- amount will be used when you come back and reactivates the account[protected]

I came back in december 31st 2021, and asked for reactivation my account[protected].
The ACT team contacted me and forced me to open a new account instead o[censored]sing my previous account and told me that the previous amount of 1753.46/- will also be transferred to your new account. I paid Rs 1398.00/- for the new connection.
Post that I got a call from the ACT team that false information from ACT team only has been provided to you and not required to open a new account and can use the previous account. Also, 1398 + 1753.46 = 3151/- amount will be refunded back to your previous account which is[protected].

Now Sir/Mam, I am receiving emails and SMS to pay 3047.67 /- as part of my current invoice for 3 months(Jan-March).

Ideally, in my account I should have 3151(my already paid amount) minus 3047(current invoice amount) = Rs 103/-

When can I expect to resolve this issue as I am fed up of calling ACT customer care for the last 5 days?

Thanks and Regards
Mohit Jain
[protected]

Hi, registered account number with act Fibernet is[protected]. I have disconnected my fiber connection on 30th Nov 2021. It's been 1st Jan 2022, till date no one has come to pickup router. They keep calling with different numbers twice everyday and doesn't say anything since I have disconnected my account. Please pickup the router I don't want connection anymore and stop spamming my number with phone calls. Thanks!...

Due to relocation I had to disconnect my act connection. I had 2 months balance remaining when it happened. As per customer case refund should processed within 7 days of the disconnection.

It's been a month now with no resolution. I mailed them, called them over 15times. Everytime I call they give false promises and by EOD the ticket gets closed automatically without any resolution.

As per them first they need to collect router and then process refund. However I haven't got a single response from any of their executive. It seems they just want to force me to keep the router in exchange of my refund amount.

I have never seen such PATHETIC COMPANY. They have absolutely no responsibility or integrity. Because of them, I am suffering from a month.

Registed number- [protected]
account disconnection date - 30Nov2021

Hello my name is naveen I purchased one year plan in act I need to get Wifi router but still I have not got the Wifi router it's been 20 days no I haven't even used 1 MB Mine 1 month has been wasted such a worst customer support they just disconnect the call and keep waiting for hours they wasted my 20 days I lost so much work because of no internet such a worst company

My parents have ACT fibernet from last 6 months. They shifted to new house and the connection is shifted, the ACT guy didn't inform about shifting charges and they were also not aware of this. but the charges are levied in the bill and its disconnected as its not paid. its a prepaid connection so they don't check bills.

when contacted the nearby ACT service centre, they informed about bill and they paid but the connection didnt work even after payment.

We called customer care and raised multiple complaints. The executive kept on saying that he will come and visit but didnt come even after a week,

We again called ACT customer care, a person called Zavid spoke rude by saying you should not call the person when he is not coming but you should call us to followup.

I asked if these 2 weeks will be added to total validity period. he replied rude as its not at all possible. He could have said its not possible.

He said ACT process is tough to understand and you cannot understand.

The registered mobile number for ACT connection is [protected]

This is totally unacceptable. ACT should properly train its customer care people as the customers are not well educated always.

Senior citizens and uneducated people will not be wise enough to talk with such talented and smart and harsh speaking customer care executives.

My user is 10974949. I'm providing here so the ACT team can go and check my complaints here are genuine .

I was in Blaze plan (120mbps) speed, I was not getting a strong/sturdy network connectivity service as it keeps loading or often reconnecting in rooms other than the wifi router was placed. I just couldn't take it seriously and changed my plan to 200mbps so will get a good spped. But no use, connectivity was same and due to my family member's pressure as they also using it in different rooms I have made a request to ACT to resolve it.
One of Engineer came and said, the LAN wire was a 2-pair wire and it supposed to be 4-pair wire to get 100mbps .
I was surprised how it was missed by ACT as it is their responsibility to see all the installations and settings are fixed correctly and it seems a cheating to me as they're claiming amount for 100mbps tariff from me every month.
I raised a request for it and no one other than the customer service executive responded to it till now .
Each call, I made it ended that escalated to high level and within 24hrs it will be sorted out.
Many calls and many 24hrs escalations passed but no response to that.
The engineer who has to respond in my area they didn't answer to it as well.
Really an annoying and frustrated things but till I kept my patience and waited for it will happen due to customer service executive request. But no use, so I called them to place a disconnect request, while transferring my call to the concerned team the call got disconnected and to my surprise the automated request was created for disconnection.
I again called and explaine this, but my bad and foolishness, again accepted for the same promise that they asked me to give a last chance that they will see and resolve the open request (LAN wire issue) .
But what has happened is, within 24hrs they disconnected my service by keeping the old open request is on hold. Till today, no one has responded and just got an automated message that the request postponed to other days (for reconnection and LAN wire issue).
I don't have ACT network now but I have paid for the whole month and better than the best, they still have an open issue with the customer but disconnected the service.
How come they disconnect when they have an open issue and leaving one long time customer .
Poor and pathetic service. Even the customer executive saying they can't help or reach any manager or higher level other than mentioning the customer feedback in the system.
How stupid this is? Having this big gap in their process what is the point having an App support and what's app support.
How many are like here who is paying 100mbps but their LAN wire if it is 2-pair set up which will give

I logged the ticket (SR[protected]) for account[protected] that the connection is not good. So put this request to upgrade alongwith WiFi router which has no progress yet and when I call the helpdesk, then receive different inputs every time.

12/19th : Ticket was logged with Call centre executive for the connection upgrade including WiFi router upgrade.
Received notification that the ticket will be resolved by 12/20 between 13:00 to 16:00.

12/21st : Called helpdesk for a follow-up and was advised that it will be worked on to resolve by 12/21st EOD, but no progress.

12/22nd: Called helpdesk for second follow-up and was advised that since it involves a router upgrade, it might take a week to resolve.
However, it was promised that I would receive a call back from the respective team for the update, but nobody called back…again no progress.

12/23rd : Today again called helpdesk as no call-back was received, a third follow-up and now hearing a completely different response that router upgrade is not included & feasible.

12/25th: Dropped a follow-up note to seek a concrete update for my ticket. Again they promised to get a response with 24hrs, but no action yet.

Hence making this written complaint, as its already more then a week but no resolution yet.

We have disconnected act wifi one year plan after using for 4 months they have said that the remaining amount will be refunded by December but upto till date its not done. We need refund .

Hi,

My name is Madhubabu Mynampati. account id[protected] from hyderabad. I took a new connection and paid for 6 months. Due to poor connectivity I have terminated my connection within 10 days. But I have not received my refund yet. During termination they said I'll get refund and a person will call back about the refund amount. But no one called. its been 15 days and now they are telling me I am not eligible for refund. They can transfer the money to another account. Pathetic response from customer support agents and they dont even know anything about the process and no escalation process at company.

Please resolve the issue as soon as possible. Please refund my money ASAP

Hi,

My name is Madhubabu Mynampati. account id[protected] from hyderabad. I took a new connection and paid for 6 months. Due to poor connectivity I have terminated my connection within 10 days. But I have not received my refund yet.

Please resolve the issue as soon as possible