ACT Fibernet Complaints & Reviews

My net speed is very slow.unable to browse

I applied for ACT fibernet on Sunday 2nd Jan 2022
I needed a connection the same day only and I was told Same day installation would happen.
The Engineer visited and there was no nearby switch to provide connection.
Since then the representative sometimes doesn't even pick the call or says I'll call later and never call back.
After a week, I raised complaint for refund.
Multiple SR was raised, every time said team would call and ask for bank details but no once calls and SR gets closed.
SR[protected]
SR[protected]
SR[protected]
SR[protected]
I escalated till appellate.authorityblr but no resolution.
They said refund processed but refused to give refund ID.
It has been 20 days today and yet refund is not issued.
It is just another scam company who doesn't respond if things doesn't go their way.
Never ever go for ACT Fibernet.

Representative Name who never responded: Ganesh
Mobile Number:[protected]

He dont know how to talk to the customer so need to be terminated as soon as possible he was talking in bad language so plz make sure that we dont need like that type of guy in our system so plz make sure that he should be terminated as soon as possible we dont need like that type of person who dont give respect at all so i am requesting u to terminated that installion guy soon as possible

He should be terimated as soon as possible

He was not gromed well he was rued he was irrresponsible so he need to be terminated as soon as possible he dontt know how to talk to the customer so he need to be ternamited as soon possiple

While making the payment for my act fibernet Wi-Fi plan, the payment was made twice as the first payment was Incomplete. But the money has been deducted twice from the bank account. I called the customer care, sent a mail to the Act help desk about the same. But there hasn't been any response though they assured to look into the matter within 24 hours. And the money hasn't been refunded.

I had recently disconnected my ACT fibernet connection because of poor service.
The date of disconnection was 10th January 2022. I was told to clear the due amount for the complete month of January 2022 out of which ACT was supposed to deduct 10 days fees and refund the balance amount back to my account.
A service request number SR[protected] was created for the same.
Following is the text from the service request:

Dear Customer, your refund request is registered with Ref SR[protected]. We will get in touch you within 48 hours for your bank details (Bank name, Account Number, IFSC Code, Your Name as it appears on Bank account). Also kindly check for an email from us on your registered email id. Please allow us 04 working days after sharing the details to initiate the remittance. Team ACT.

Nobody from ACT contacted me for the bank details.
Now they are saying that they cannot refund the balance amount.
Below is the email from ACT:
Dear Neeraj,

Greetings from ACT Fibernet!!

This is in reference to your email regarding the refund request of your ACT account[protected].

Please accept our sincere apologies for the delay in response.

We regret to inform you that as per our concerned team update, the amount cannot be refunded. Please accept our apology for any trouble or inconvenience we have caused you.

ACT is a fraud company and it's customer care team is just wasting customers time and harassing them without providing any kind of help.

I have paid for 6 months plans, with in one month my Connection removed from the box by taking money from other person to give new connection to some one.

I am facing very big problem with office work, I am in trouble with my JOB now, I have call around 8 times to customer care no solution.

Called my area act employee who has given connection, he also not responding.

his Name is : Sampath - [protected]

Please help me on this issue

I donot have internet at my building from past 3 days. Nobody attending the tickets but they are closing. can you help me resolve the issue. New tickets number SR[protected]. earlier loose connection issue fixed with a wood. Not sure which technology it is. pathetic support team not sure they know how to fix the issue. whenever i called customer new ticket opening closing the old tcikets without resolution. find the screenshots of the olf tickets.

Till 3 days internet was not working
my customer id:[protected]

I wanted a new broadband connection so I followed all procedure made the payment of amount 3887 and got registered. One of the executive came, saw the location and said there is no act connection box nearby, and said it will be done in 24hrs but now I'm not getting any proper response they only said that this issue is subjected to some other dept but now none of them are not giving any proper answer about it

On 17 January 2022 one of the representatives from ACT was doing some work in the Junction box. After some time my internet connection was disconnected. I went to the basement and noticed the wire being removed and raised a service request with ACT. It has been almost 24 hours and have not had anyone from ACT address this although every time I call the customer care centre they mention that it has been escalated. I have also sent a mail to the helpdesk with the photo of the cable that was removed but there was no response. This is pathetic service considering most o[censored]s are working from home and relying on internet for ourselves and for our kids online education.

Hi,

After payment they are disconnecting my connection in south delhi. After logged complaints the technician mis-behaving with me.

Below are the complaint and Reference Number SR[protected]

ACT broadband account number[protected].

They are disconnecting my connections more then 24 hours in south delhi freedom fighter enclave gate no 2 with out any prior information to me.

For that only i lost my job. Now I want pls refund my advanced payment after deducted your charges.

Thanks
sapan kumar dey

This email is regarding the ticker number SR[protected]

Ft Customer monthly receipt work in progress ...

It's been More than 6 days still work is in progress ..whenever I called up customer service I do get the response from team saying we will updated in 24 hours or( tomoro WE WOULD GET THIS DONE )..Each and every day the same replies but I don't find a resolution for this ticket ...

I contacted Act for CCTV camera their customer care told me that camera works with any 2.4ghz of Wifi Network.Now they are saying that it works only with Act's Internet then what's the point of buying it.I paid Advance amount of ₹2645/- towards my Act Account and I never opted for any internet plan they are charging my advance balance. Please return the my whole advance amount and permanently close my connection. My Act account number is[protected].
Totally misleading customer care support. They just say anything to make sales.

Have made a payment for broadband connection at 13th Jan 2022. But till 15th Jan 2022 it not reflected as paid in my account. So i called customer care, so they said like your payment is not done, if amount debited you ll get refund within 7 days so you have to pay again otherwise the company will put extra charge for late payment. So i recharged it again. After that I got message like two time my account got recharged. From Feb am going to shift from Chennai to my native due to work from home. So i just need this for only one month. But customer care telling like you won't get refund i[censored] want use it for next two months. Am going to stay only one month, without need how can I use it for 2 months. They said like even you disconnect the connection you won't get the amount refunded like this. They only forced me to pay again that my amount will be refunded. But now forcing me to waste my one more month money. I need refund

I have made a payment for broadband connection at 13th Jan 2022. But till 15th Jan 2022 it not reflected as paid in my account. So i called customer care, so they said like your payment is not done, if amount debited you ll get refund within 7 days so you have to pay again otherwise the company will put extra charge for late payment. So i recharged it again. After that I got message like two time my account got recharged. From Feb am going...

Hi, My name is Nithya. We got this plan suggested by the ACT sales team when we were looking for a new internet connection. He suggested 75 Mbps speed for 3 months, I paid 2348 rs as a package for 3 months, right from the firat week I had loads of issues with the speed of the net... When checked the speed was a max of 30 mbps on this router I placed a complaint on the 11th of december 2021 and ever since till date my issue has not been addressed Or resolved, I have sent nore than 16 emails I only get automated response, when I call the customer service they say ill get a call back from the supervisor but no one calls, I only once got a chance to speak to the team leader her name was Divya and she said she will call me back in 1 hour about 8 days back but no response till date, THE MODEM THAT U GUYS GAVE DOES NOT SUPPORT A SPEED OF 75 MBPS, it only supports SPEED OF 30 MBPS Max, this was tested by one of the engineers who visited my house and he also spoke to the customer service agents, and the customer service agents are not helpful at all, they place my call on hold and then disconnect my call. Kindly help and resolve my issue, its an ongoing issue

I deactivated my ACT Broadband account and the bill amount after clearing all the dues came out to be ₹ -1197.7.

They are refusing to refund this ₹ 1197.7 even after numerous complaints raised with their helpdesk.

ACT Account number[protected]

I never applied for a static ip and without my permission they added this charge even to my new bill. Soon as I got notified of this I raised a ticket and contacted their support who said they will cancel the service and remove the item from the bill, they closed the ticket without doing so.
I raised another ticket and spent hours waiting on their customer call centre, same thing again, customer service agent says the static IP team...