ACT Fibernet Complaints & Reviews

Hi,

Since we were relocating I asked the company to disconnect my connection and refund the balance amount or transfer the same amount to one of friends account.. they are denying both the options..please do help to get my refing

Worst company i have paid money inspite they disconnect and do not repair it. after a year they repaired it and now they ask money and when told to adjust the previous amount billing since not used they told they will but they havent they closed the complaint without solving it and discconnected again.
worst company ever in my life yuckk should nott go to this
Please everyone leave this company

The complaint number SR[protected] has been re-opened.

Worst company i have paid money inspite they disconnect and do not repair it. after a year they repaired it and now they ask money and when told to adjust the previous amount billing since not used they told they will but they havent they closed the complaint without solving it and discconnected again.
worst company ever in my life yuckk should nott go to this
Please everyone leave this company

The technican has already picked the router on sunday i.e 13th march but still my services are not disconnected. My act account no is[protected]

There was a high power output by ACT server due to which there was a blast in my house. Entire switch and modem got burst. When I complain, ACT is just ignoring the mails and when I call customer care they say will check and call back.
Very poor service and safety. My son just escaped the blast.

Hi This is to complaint that ACt Fibernet is very worst service and they wont respond properly. For the month end payment they will send the reminders but they won't do service when issue comes or arises.

I have a Broadband connection with ACT FIBRENET[protected]. SINCE 6th March 2022, internet not working. Multiple complaint raised. Without my consent all complaint tickets closed. Today 9th March, still no internet. Now they have removed my junction box and no reconnection done.

Worst behaviour from their field engineers. Mental torture for me. I am WFH, now my health is spoilt because of this.

I have paid my act bill for 6 moths on Decenber 5th and due to issues on wrong usage reports and worst customer services, i wanted to deactivate my request immediately and get the money refunded for remaining 3 months not going to be used.
The only reason I have paid for 6 months is that I can leave the connection whenever the service is poor which is true during the recent times.
I havewritten several mails but they do not help. I have called the customer caer executives but they say they will not refund and HANG UP WHILE I AM EXPLAINING MY ISSUE REGARDING REFUND.
This is the poorest service ever and I am not getting MY MONEY back.
Act is literally looting my money and providing cheap services and playing cheap tricks on consumers.
I really really need the refund and get my connectin cancelled so that I can switch too a better service with better plans, better pricing and wayyy better customer service.

I have been using act fibernet for 3 years.
My association with ACT has been horrible.
I used to log 5-7 complaints every month due to horrible service and that's the reason I decided to move out from ACT.
Account Number is[protected]
Junction box was placed at my home in Sep 2021 which was disconnected today that too after making so many complaints and waiting for one and half month.
I have applied for...

We raised the ticket several time but not responded and the ticket status was marked as closed after a few days later in the ticket section closed the ticket and opened ticket also empty still not disconnect my connection

I have called the customer care on 27th Feb in the morning for the disconnection of my ACT Fibernet and they created a ticket Ref No SR[protected]. And told me that we will call you for the confirmation within 24 hours before Disconnecting. So, After that they called me 4-5 times and every time they were asking me the reason for disconnecting. I have replied again and again that I am not satisfied with our Internet. So, they accepted my request and told me that we will Disconnect your service soon and closed my ticket and here the fraud of ACT starts "They have mentioned in the ticket that you have changed your mind and willing to continue our Internet Service". So, I called again to the customer service and asked the customer care what's this. So he replied it's just a technical glitch you don't worry your service will be disconnect before 1 March and reopened my ticket again. But yesterday on "28th feb" I have received the same message again that you have changed your mind and willing to continue our service and closed my ticket again. So, I tried calling customer care again and again but they didn't picked up the call. So, I re-opened the ticket from ACT mobile app. But today In the morning I have seen that they have generated a new Bill of 5657 for next 6 months whose due date is 15th March. So, I called again to the customer care and asked them why are you doing this fraud. So the support guy told me that don't worry your connection will be disconnected today and your generated bill will be cancelled. But still no one contacted me for the disconnection. Please Disconnect my connection anyways I will have to file a complaint to consumer forum.
Thanks
My account number is[protected].

Act Fibernet
Account no:[protected]
mobile: [protected]

I have net issue from 22/02/2022 afternoon 12.30 pm. I raised a complaint and a ticket was opened (SR[protected]). And even called the customer care spoke to them, but none responded. Yesterday i, e 23/02/2022 I called the Act customer care around 11.00 am and asked them to fix the issue as I'm working from home and have to bare loss of pay as I cannot login without internet. They informed we would take on priority and raised a ticket(SR[protected]) and close it asap. In the evening I called twice around 6.00 and 6.30 pm, even then they said the same thing that we would soon close the issue. And after an hour, I received text messages to mobile stating, your tickets are closed.
They closed the complaints without fixing the internet.
And today, until now none of them responded, due to which I couldn't login and had loss of pay for 2 days. Now should I bare the loss of pay because of your truly irresponsible and negligence.
I think Act is not a reliable broadband, and we can't depend on it especially while doing work from home.
Its the 3rd day since I had this issue, but none of them gave me a call and asked about the issue.
Worst ever service, fed up with this gesture. its better to go for an alternate rather than depending on u guys.

Thanks,
Banu shekar reddy

Hi,
Raised complaints internet not working still its not resolved and no proper updates from customer care

Whenever I call they said come back again and saying same template and no response

Very bad experience withACT
SR[protected]
Given complaint number

Act Fibernet people have discontinued my connection, Due to network unavailability on 2nd Feb. They have initiated my refund process and yet today it is 23rd Feb, I didn't even receive my money.

I have been using ACT FiberNet from past couple of years. From past 3months my internet not working properly after 6PM and I have to attend client meetings after 6PM so it's causing lot of trouble.

I have been reporting the issue from ACT app and Twitter as well but no proper resolution provided till now.

I thought of changing the provider but I have paid amount for 6months so I'm struck with it for next couple of months.

Whenever I raise a ACT support ticket, the team is terrible they are not fixing the issue and saying some silly reasons and closing the ticket.

Im unable to login, im getting error : You are not authorized to login from this location. Please login from your registered location

I had raised a complaint yesterday as the internet was down at my house. Today I received a message that a disconnect request is raised for my connection. I have no idea why this was raised without my request or consent. Such bad customer service.

I was the customer with ACT FIBER in lucknow. I disconnected my internet as on 25th jan 2022 and asked for the security deposit.
They initiated the ticket for refund and the time given was 4th of feb 9.16am. Now its 14th of feb 2022 every day i call them they say 24hrs it will resolve and i will get my money.
For how many days i have to call them to get my own money back
Please help me out
I am attaching a screenshot...

No refund was done but service request was closed SR[protected] ticket was created on 25th January and closed on 4th Feb 2022 without refund. When I called to findout another ticket was created SR[protected] again today. the cycle is happening again and again

Acc no.[protected]