ACT Fibernet Complaints & Reviews

I donot have internet at my building from past 3 days. Nobody attending the tickets but they are closing. can you help me resolve the issue. New tickets number SR[protected]. earlier loose connection issue fixed with a wood. Not sure which technology it is. pathetic support team not sure they know how to fix the issue. whenever i called customer new ticket opening closing the old tcikets without resolution. find the screenshots of the...

Till 3 days internet was not working
my customer id:[protected]...

I wanted a new broadband connection so I followed all procedure made the payment of amount 3887 and got registered. One of the executive came, saw the location and said there is no act connection box nearby, and said it will be done in 24hrs but now I'm not getting any proper response they only said that this issue is subjected to some other dept but now none of them are not giving any proper answer about it...

On 17 January 2022 one of the representatives from ACT was doing some work in the Junction box. After some time my internet connection was disconnected. I went to the basement and noticed the wire being removed and raised a service request with ACT. It has been almost 24 hours and have not had anyone from ACT address this although every time I call the customer care centre they mention that it has been escalated. I have also sent a mail to...

Hi,

After payment they are disconnecting my connection in south delhi. After logged complaints the technician mis-behaving with me.

Below are the complaint and Reference Number SR[protected]

ACT broadband account number[protected].

They are disconnecting my connections more then 24 hours in south delhi freedom fighter enclave gate no 2 with out any prior information to me.br...

This email is regarding the ticker number SR[protected]

Ft Customer monthly receipt work in progress ...

It's been More than 6 days still work is in progress ..whenever I called up customer service I do get the response from team saying we will updated in 24 hours or( tomoro WE WOULD GET THIS DONE )..Each and every day the same replies but I don't find a resolution for this ticket ......

I contacted Act for CCTV camera their customer care told me that camera works with any 2.4ghz of Wifi Network.Now they are saying that it works only with Act's Internet then what's the point of buying it.I paid Advance amount of ₹2645/- towards my Act Account and I never opted for any internet plan they are charging my advance balance. Please return the my whole advance amount and permanently close my connection. My Act account number is...

Have made a payment for broadband connection at 13th Jan 2022. But till 15th Jan 2022 it not reflected as paid in my account. So i called customer care, so they said like your payment is not done, if amount debited you ll get refund within 7 days so you have to pay again otherwise the company will put extra charge for late payment. So i recharged it again. After that I got message like two time my account got recharged. From Feb am going...

I have made a payment for broadband connection at 13th Jan 2022. But till 15th Jan 2022 it not reflected as paid in my account. So i called customer care, so they said like your payment is not done, if amount debited you ll get refund within 7 days so you have to pay again otherwise the company will put extra charge for late payment. So i recharged it again. After that I got message like two time my account got recharged. From Feb am going...

Hi, My name is Nithya. We got this plan suggested by the ACT sales team when we were looking for a new internet connection. He suggested 75 Mbps speed for 3 months, I paid 2348 rs as a package for 3 months, right from the firat week I had loads of issues with the speed of the net... When checked the speed was a max of 30 mbps on this router I placed a complaint on the 11th of december 2021 and ever since till date my issue has not been addressed...

I deactivated my ACT Broadband account and the bill amount after clearing all the dues came out to be ₹ -1197.7.

They are refusing to refund this ₹ 1197.7 even after numerous complaints raised with their helpdesk.

ACT Account number[protected]...

I never applied for a static ip and without my permission they added this charge even to my new bill. Soon as I got notified of this I raised a ticket and contacted their support who said they will cancel the service and remove the item from the bill, they closed the ticket without doing so.
I raised another ticket and spent hours waiting on their customer call centre, same thing again, customer service agent says the static IP team...

I had raised an refund request with SR[protected] and router has been collected by your agent on 03/Jan/2022. after that also I didn't received my remaining amount for refund itself act is taking more than 2 months.Please don't apply for Act fibre net connection if you want to communicate with nodal officer only mail is the way and nodal officer always replays the same by copy pasting previous mail apart from customer care you cannot even...

Internet is not working from past 25days, when called customer care and asked for ticket status they said it’s closed, we raised 4 tickets after that. All closed without resolution. When called ACT manager he spoke VERY RUDELY, asking us to send email to ACT CEO.

I m currently using 6 months plan, they are saying no option we must complete 6 months even though it is not working. No refund...

It’s been 2days internet service was not working even calling to your person no responces no return calls and I guy kept busy my number this is not way to serve ur clients thank you please disconnect your internet service from today we taken 6months plan …...

Hi Team,

No offense on the support and services provided so far but getting hard now to get.

Since Q4 Dec-2017, I am having Act fibernet connection UID:[protected]. I was not given electricity charges discount for FTTH box being installed as part of connection.
Every year during renewal i was said that the power charges will be credited to my account and gets debited during next renewal which never...

I have been associated with ACT Fibernet since 7 months, and since that time, I have witnessed issue with ACT box problems, wire cut off or some or other concerns and for the same reason I have lost 2 days of my salary already, once in August and once in November, and had a blackmark in career as I have to leave the clients' calls abruptly, and today that is 12/01/2022, because of wire cut off I have lost my salary today too, I am trying...

No installation update after the payment...

From past 4 day I raised 3 ticket for internet connection problem they are providing temprerory fix and same problem is repeating every morning. The service provider also not responding. Need permnent fix for my internet connection issue....

Hi ACT Team,

Last year in December 2020, I got my ACT account[protected] suspended as I traveled to my hometown due to COVID-19.
That time I was having Rs 1753.46/- in my account as an advanced payment. ACT team clearly told me that this 1753.46/- amount will be used when you come back and reactivates the account[protected]

I came back in december 31st 2021, and asked for reactivation my account...