ACT Fibernet Complaints & Reviews

Hi, registered account number with act Fibernet is[protected]. I have disconnected my fiber connection on 30th Nov 2021. It's been 1st Jan 2022, till date no one has come to pickup router. They keep calling with different numbers twice everyday and doesn't say anything since I have disconnected my account. Please pickup the router I don't want connection anymore and stop spamming my number with phone calls. Thanks!...

Due to relocation I had to disconnect my act connection. I had 2 months balance remaining when it happened. As per customer case refund should processed within 7 days of the disconnection.

It's been a month now with no resolution. I mailed them, called them over 15times. Everytime I call they give false promises and by EOD the ticket gets closed automatically without any resolution.

As per them first they need...

Hello my name is naveen I purchased one year plan in act I need to get Wifi router but still I have not got the Wifi router it's been 20 days no I haven't even used 1 MB Mine 1 month has been wasted such a worst customer support they just disconnect the call and keep waiting for hours they wasted my 20 days I lost so much work because of no internet such a worst company...

My parents have ACT fibernet from last 6 months. They shifted to new house and the connection is shifted, the ACT guy didn't inform about shifting charges and they were also not aware of this. but the charges are levied in the bill and its disconnected as its not paid. its a prepaid connection so they don't check bills.

when contacted the nearby ACT service centre, they informed about bill and they paid but the connection didnt...

My user is 10974949. I'm providing here so the ACT team can go and check my complaints here are genuine .

I was in Blaze plan (120mbps) speed, I was not getting a strong/sturdy network connectivity service as it keeps loading or often reconnecting in rooms other than the wifi router was placed. I just couldn't take it seriously and changed my plan to 200mbps so will get a good spped. But no use, connectivity was same and due...

I logged the ticket (SR[protected]) for account[protected] that the connection is not good. So put this request to upgrade alongwith WiFi router which has no progress yet and when I call the helpdesk, then receive different inputs every time.

12/19th : Ticket was logged with Call centre executive for the connection upgrade including WiFi router upgrade.
Received notification that the ticket will be resolved by...

We have disconnected act wifi one year plan after using for 4 months they have said that the remaining amount will be refunded by December but upto till date its not done. We need refund ....

Hi,

My name is Madhubabu Mynampati. account id[protected] from hyderabad. I took a new connection and paid for 6 months. Due to poor connectivity I have terminated my connection within 10 days. But I have not received my refund yet. During termination they said I'll get refund and a person will call back about the refund amount. But no one called. its been 15 days and now they are telling me I am not eligible for refund....

Hi,

My name is Madhubabu Mynampati. account id[protected] from hyderabad. I took a new connection and paid for 6 months. Due to poor connectivity I have terminated my connection within 10 days. But I have not received my refund yet.

Please resolve the issue as soon as possible...

I don't have internet since morning and this happens every month. Every month I spend atleast one or 2 days without internet. Slowly I am losing trust on Act

I'm definitely switching after this....

On Nov 11, 2021 i made a payment for my act fibernet connection. I received a message that it was not complete and hence i repeated the payment and within seconds i received a message from the bank only now it appeared the payment had been made twice. I immediately reached out to act with a helpdesk requesting them for refund and they promised action within 72hours. It is now almost 40 days and my issue is unresolved though they have unilaterally...

Sir,
I am looking for permanent disconnection, but there is excess credit in my account which I would like to use after few months when I re-connect.

I tried calling the ACT customer care many times, but they make me waiting long time in the line saying that they are transferring to disconnection team, I finally got dropped.

Past few days I have been calling them, Satish from the disconnection team is...

I have made unlimited calls to move my junction box . They enter my premises without my permission . I am going to file a police complaint....

After completing the payment of due bill, the account is still suspended...

I don't have internet since 3 days and this happens every month. Every month I spend atleast one or 2 days without internet and they always have the same reason "One of the data link is not working". I don't know how delicate their data links actually are that they get damaged every month.

And the customer service is the worst, I've been put on hold by the customer service as I'm typing this complaint and it's been more than...

I had been the valued consumer of Act for past 7 years. Couple of years back I had taken additional connection at my parents place. I had been taking prepaid package for six months for every recharge. Recently 3 months back, there was connection problem for which complaint was raised. While resolving that Act person came to know that the network port box was removed by the owner who until that time was Act customer and he completely shifted...

Act got suspended without notice. There is no payment due. Support team is delaying resolution when followed up. Will not recommend anyone this service....

Internet issue since 2 days, need to change registered mobile number...

It's second time after getting the connection in less than a month, we are facing problems, not good at service . Act must improve in Gandimaisamma, Hyderabad...

Hi, I stay in Hyderabad city outskirts and here apart from ACT no other broad band is available. As i dont have any choice i took the connection and till now no installation was done. They waited till i made the payment and than after no responce. I called the CC where they show interest in taking the complaints which will have no resolution. I couldnt attend my interview because of this and lost the opportunity. Please suggest me on how...