ACT Fibernet Complaints & Reviews

I bought the connection (ACT storm 3M + Wifi ) on January 6th, 2022 which cost me Rs.6, 195 (Rs.2, 000 Security Deposit and Rs.4, 195 Plan). Due to an increase in covid cases my company asked us to continue WFH for another 6 months. Because of this reason I disconnected the same on January 20th, 2022 and moved back to my native place.

Agent named Shiv collected the router and submitted it to the ACT store on February 4th, 2022 and he provided me with the docket number.

So far I have received a refund of Rs.310 and when I call the customer care regarding clarity on refund amount they reopen the ticket and within a few minutes the ticket is closed. I have sent an email regarding the same but no reply. I didn't even receive any phone calls from the refund team.

The refund amount which I expect is Rs.4, 796. Please find the break up below.
Security Deposit: Rs. 2, 000
Remaining 2 months plan refund: Rs. 2, 796

I request you to look into this matter and resolve it at the earliest.

Sir,
I have been using act since 2 yrs.
The reason for choosing act is for online classes of my child.
I am facing continuos disconnect problem, with wifi connectivity. Its been third time straight in a week. The connectivity is intermittent earlier, but totally disconnected now.
I have been given assistance in phone calls but proper action is disregarded by act team.
I also complainee about routing of wire, as the wire is hanging abnormally down on road.
No action been taken since a week.
I have already recharged for one more year last week.
It's been a terrible harassment related to connectivity.

Hi,
Actually I connected wifi network at 27th january. Today when I am working suddenly connection is stopped. I don't know what happen. In the router the connection is blinking. So I want a technician to see the problem.

Due to having one inactive and one active account linked with single mobile number, i was unable to login act mobile application and also not able to reach customer care service.

Please provide me solution
Mobile number [protected]

We took ACT broadband subscription in the month of JUN through one of ACT Fibernet sales / marketing personnel.

Following are connection details:
Name: Nalam Naga Sudheer
Account Number:[protected]

Their sales person, Dharmendra notified about the subscription plan and We completed payment based on his commitment that it will be 6+2 months without taking router. We took screenshots of our interaction with him over whatsapp, attaching the same for reference.

At present the connection is disconnected and we didn't receive any router and ACT suspended the connection pre-maturely and we raised multiple complaints to customer service team without any resolution.

Customer Service team is very irresponsible and not connecting to either billing team or their managers for escalations. They are just hearing and not bothering and just notifying that their billing team will contact us who never contacted us and we are facing the problem during this pandemic situation where entire school classes are running online and impacted very badly.

Appreciate if you can get our issue resolved.

Act is always cheating customers, but nobody is noticing. I was not using act for 2 months 2021 Nov and December. But they are showing some amount of bill in their app. Same time it saying "Connection Deactivated". But bill amount is same. So i tried to reconnect the internet. It worked for 3 or 2 days and again it automatically disconnected. But i can see my bill amount is again increased. I called their customer care service asked them why my bill amount is automatically increasing and while connection is disconnected. So they are saying some calculations that customers cant easily understand. The thing is we are using prepaid connection not postpaid, then how they can charge money from customers?? I was confused and i thought its my fault. So i paid the bill on Jan 3rd 2022. and i thought everything is clear from now.

But the real incident happened. There i realized. ACT is looting money from us. we are robbed. Jan 19, 2022 Suddenly connection disconnected without any notice. And saying Your bill due amount is RS. 837. how that could happen?? Because i paid bill Jan 3rd and and i can see no due pending. But Jan 19 bill amount is 837. Gods sake, i was very busy with my workfromhome situation. So i must indeed internet. and i Paid the amount. But i used just 2 days only. after it showing your monthly data limit is over. that's the one more trick to rob money. I checked the app. there i can see around 400 something GB i used this month (750GB is my monthly data limit). Suddenly called customer care and they are saying you are used 750 GB. I said im the only person using this connection and hardly ill use 20Gb per day or maximum 30Gb. So the person said sir you using 30Gb per day. Ok just take if it is 30GB per day. 19 days it will be 570GB. He have no answer for that. and finally he said our team will resolve this issue within 24 hours. But nothing happened. I called them everyday, and no one have answers, i tried 4 days to call them and described all the issues. but they haven't resolved yet my issue. Stupid customer care service. We are telling our issues and want to resolve it in possible way. But they don't know how to ( maybe they are ACTing to fool customers)

and the funniest part is happened today 29/1/2022 (i still not able to use internet). But they send a message "your reactivation request has been processed on 29/1/2022 & and a charge of RS 150.00 will be added to your next month bill. What's the heck is this...

**im attaching screenshots of daily usage, complaint registered ticket numbers, and final notification of extra amount.

( if more clarification about their looting, check Playstore ACT app review and Insta page )

I was promised by visiting care executives on recorded line about 4+2 months offer by Act Fibrenet if i extend my subscription for another 6 months. This offer costs me much lesser than my existing plan.

In a hurry and not to risk the problem of disconnection of existing plan, i have paid for next 6 months, first (which is a higher amount).

Later I called customer care to adjust this amount accordingly - either extend the no. of months or refund the difference amount.

To my dismay they are saying this is not possible. Surprisingly, the executives are asking me if have recorded the conversation offering me 4+2 months. I told them they called me on recorded line and requested to retrieve them, which are turning down.

In the last call the agent has slammed the phone while I was still speaking

Please help raise a strong complaint on this misbehaviour and unfair billing practice

Hello,

On 14thDec I have registered with Act for Account Registration with SR No:SR[protected].

Due to unavailability of box, I have raiser a cancellation request on 29thDec with ticket SR[protected]

Since then raiser multiple requests for refund, however 3 tickets were closed without refund
4th Jan : 1st Refund request
SRSR[protected]

15th Jan : 2nd Refund request
SR[protected]

It was informed that on 19th Jan that amount was approved, however I didn't not recieving the payment. Since then following up multiple times, but no proper response.
23rd Jan : 3rd refund request
SR[protected]

Request you to look into this issue

Am getting daily 7 to 10 calls from ACT regarding new connection after i informed that present am using other network. So i will take the ACT connection on 15th Feb. Because of the nonsense calls i have changed my mind that never take ACT connection. If still your team will calls like this think once that how many customers will change their mind like me.

Our ID[protected] given on 22 nd Jan but still he is not responding even several calls

Connection Number[protected]
I took connection in Aug'21.
From Sep'21 I started facing connectivity issue frequently, My call used to get disconnected so w.e.f. 1st Nov 21 I got the connection disconnected.
Since Nov'21 I am following up for deposit refund of Rs 1000 but till date they have not paid.
I approached to their Ombudsman at appellate.[protected]@actcorp.in, initially they showed interest in resolving the issue but later on they also started making fool of me in following manner:
Whenever I follow up with them over E mail they issue a new service request and promise me that the issue will get resolved in 5-6 days.

When I do not receive any update from there end after 6 days, I send a follow up E mail to them, again they request for 5-6 days to look into the issue.

They check with their Refund process team and reply back to me that refund has already been processed and closes the service request by themselves without checking with me whether I have received the refund or not.

When I mention with proof ( Bank or Credit card statement) that I have not received the refund, they raise a new Service request and request me to wait for another 5-6 days.

The strange thing is they never share the Bank payment reference ID with you even after repeated request and they do not share because they do not have the payment reference ID as they have never initiated the payment.

This is happening since Nov'21. They will never say that they will not refund but they will not refund your money.

My net speed is very slow.unable to browse

I applied for ACT fibernet on Sunday 2nd Jan 2022
I needed a connection the same day only and I was told Same day installation would happen.
The Engineer visited and there was no nearby switch to provide connection.
Since then the representative sometimes doesn't even pick the call or says I'll call later and never call back.
After a week, I raised complaint for refund.
Multiple SR was raised, every time said team would call and ask for bank details but no once calls and SR gets closed.
SR[protected]
SR[protected]
SR[protected]
SR[protected]
I escalated till appellate.authorityblr but no resolution.
They said refund processed but refused to give refund ID.
It has been 20 days today and yet refund is not issued.
It is just another scam company who doesn't respond if things doesn't go their way.
Never ever go for ACT Fibernet.

Representative Name who never responded: Ganesh
Mobile Number:[protected]

He dont know how to talk to the customer so need to be terminated as soon as possible he was talking in bad language so plz make sure that we dont need like that type of guy in our system so plz make sure that he should be terminated as soon as possible we dont need like that type of person who dont give respect at all so i am requesting u to terminated that installion guy soon as possible

He should be terimated as soon as possible

He was not gromed well he was rued he was irrresponsible so he need to be terminated as soon as possible he dontt know how to talk to the customer so he need to be ternamited as soon possiple

While making the payment for my act fibernet Wi-Fi plan, the payment was made twice as the first payment was Incomplete. But the money has been deducted twice from the bank account. I called the customer care, sent a mail to the Act help desk about the same. But there hasn't been any response though they assured to look into the matter within 24 hours. And the money hasn't been refunded.

I had recently disconnected my ACT fibernet connection because of poor service.
The date of disconnection was 10th January 2022. I was told to clear the due amount for the complete month of January 2022 out of which ACT was supposed to deduct 10 days fees and refund the balance amount back to my account.
A service request number SR[protected] was created for the same.
Following is the text from the service request:

Dear Customer, your refund request is registered with Ref SR[protected]. We will get in touch you within 48 hours for your bank details (Bank name, Account Number, IFSC Code, Your Name as it appears on Bank account). Also kindly check for an email from us on your registered email id. Please allow us 04 working days after sharing the details to initiate the remittance. Team ACT.

Nobody from ACT contacted me for the bank details.
Now they are saying that they cannot refund the balance amount.
Below is the email from ACT:
Dear Neeraj,

Greetings from ACT Fibernet!!

This is in reference to your email regarding the refund request of your ACT account[protected].

Please accept our sincere apologies for the delay in response.

We regret to inform you that as per our concerned team update, the amount cannot be refunded. Please accept our apology for any trouble or inconvenience we have caused you.

ACT is a fraud company and it's customer care team is just wasting customers time and harassing them without providing any kind of help.

I have paid for 6 months plans, with in one month my Connection removed from the box by taking money from other person to give new connection to some one.

I am facing very big problem with office work, I am in trouble with my JOB now, I have call around 8 times to customer care no solution.

Called my area act employee who has given connection, he also not responding.

his Name is : Sampath - [protected]

Please help me on this issue

I donot have internet at my building from past 3 days. Nobody attending the tickets but they are closing. can you help me resolve the issue. New tickets number SR[protected]. earlier loose connection issue fixed with a wood. Not sure which technology it is. pathetic support team not sure they know how to fix the issue. whenever i called customer new ticket opening closing the old tcikets without resolution. find the screenshots of the olf tickets.