ACT Fibernet Complaints & Reviews

I live in Banashankari 2nd stage (Bangalore) using ACT broadband internet for past 2 years. I am frustrated to be stuck with ACT's incompetent service. Their availability and uptime is pathetic with frequent outages. Their Nodal and Appellate teams never address the root cause and always do a cover-up on service unavailability complaints.

Besides frequent outages due to ACT's own internal network faults, they do not provide...

Very DISAPPOINTED with the service.
I could not work for 3 days in 2 weeks duration. i had to apply leave and sit idle.
i have raised the Service Request SR[protected] on Oct4 morning at around 7:30 AM and i got the service message stating my issue will be resolved on 10/05/2021 08:00:00 pm
if i say the same to my management, will they believe?

i need to pay the bill on time otherwise 50 rs fine. i have paid the bill yesterday and then my internet stops working . if i had to disconnect and get a new connection from another provider i need to apply leave again because the installation takes another 3 days.

i need you guys to give an explaination on how should i explain to my management

Please deactivate my account from ACT Fibernet

Hope you are well

This is with reference to the SR raised on 26th Sep 2021, SR[protected].

We have started construction at my place, so I have requested the act fiber team to remove the box from my location.

It's been more than a week, no person from the actcorp have visited my premises yet.

It is so frustrating to stop my construction because of the act server box at that place.

Kindly acknowledge receipt of this mail n hereby take proper action.

Now, as a next step, I am going to remove all the connections and let the team come n work on this issue.

Thanks
Dayakar
[protected]

Internet is not working they are saying that no one in our street is giving a permission for the power supply so I made a disconnection and refund request and now they are not responding iam really frustrated from the four days I hope that they will help me SR[protected] this is my ticket

I have requested ACT Fibernet to disconnect my connection in month of May, it got disconnected but still I didn't receive the refund amount. I'm following with ACT customer care from past 4 months, but I never got proper response from them. Sometimes ACT Fibernet customer care will pickup the call and put it on hold for long while. Please take necessary action and get my refund amount back.

Hi,

I have raised request (Ref. SR[protected]) to disconnect the ACT Fiber internet connection. but as of now no response from Act team. Next bill is going to generate soon and we are not in a position to pay the amount due to financial problems.

Please be requested to consumer complaints forum to disconnect the connection.

Regards,
Lokanadham

Dear Sir / Madam,

I am writing to you to raise an issue about: Broadband Internet

The issue that I have experienced was: It's completely unacceptable the way Act customer support treats any complaint. In this pandemic and Wfh scenario m facing issue and it's not being resolved or acknowledged. I am tired trying to seek help.. Please send a technician asap or refund my money I no longer want to continue with Act services. I am tired with the level of carelessness.

Request id is SR[protected].

It occurred on: 1/10/2021

Send a damn technician

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Madhuleena Bera

Inspite of complaining and informing ACT customer service, internet gets disconnected very frequently in Iyyapanthangal, Paraniputhur, Srinivasanagar area.. Either they say TNEB has cut down the ACT broadband wires or they say server issue but resolution takes more time and Office work (Work from home) and Children Online studies are affected to a great extent..

ACT is very irresponsible internet service provide and worst customer service

Hello Sir/Madam, I have requested for refund issue to ACT internet team after disconnecting services on 9-Sept-2021. Also send couple of mails to seek the support and resolve but till now refund was not processed.

FYI, internet connection setup on 1-July-2021 and internet not working from 28-Aug-2021, connection disconnected on 9-Sept-2021.

Amount paid to ACT internet via online payment of Rs.3245/- and refund expecting from 28-Aug-2021 of nearly Rs.2240/-

Also ACT sale person fraud and misguided, he is not responding to this issue, He is available on [protected]

ACT fiber net services are not good, I called customer care, they told me every time within 4 hours we will solve your problem but not response 27th sep2021 to still, what a service?

I heard my friends says me, act services not good, so dear friends if you need new connection pls verify ACT Fiber net and take

Thanks

I paid 1800 for 3 months but not I not used for 3months

We Have Act Fibernet Internet Provider In Our House. The Month After Exhausting The Monthly Data Limit, We Have Purchased Act Flexi Byte Extra Data Worth 599/- And The Same Was Not Reflected Into Our Account. We Have Purchased This On 19sep, 2021. We Have Filed A Complaint With The Act Fibernet Customer Service Regarding The Same But The Issue Is Still Not Solved, It Is 29th Today

My Son Works From Home And My Daughter Attends...

ACT Fibernet customer service is worst. I am placing disconnect request for three months now. I been constantly calling via toll-free number 'they say that they raised the token'. I even contacted local sales head who installed broadband, no response till now. Today the person spoke on customer service is very rude and hangup the phone while I was talking, after that I tried so many time and not able to connect any executive. I been paying three months of bill unnecessarily after I placed disconnection request. They reach me and disturbed again and again (annoyed) for new connection. But when I request for disconnection, they're not responding. They is no callback request on application as well as for placing disconnect request directly. Only way of communication is call customer care via toll-free number and it will take minimum of 10min to reach them, they won't connect most of the time. They will hangup when started ringing.

Hello Consumer complaint team,

I wish to complain about ACT fibernet service. I have shifted to a new location in bangalore but there was no ACT feasibility so ACT customer care confirmed that I will be receiving a refund and recovery team will call me to collect a Router within 24 hours. Once it is collected, refund will be initiated but from past 22 days no one has called me. Below is the list of complaint # details so far. Everytime they close it without any resolution. PLEASE TAKE IMMEDIATE ACTION ON THEM AND YOU ARE MY ONLY HOPE.

SR[protected]
SR[protected]
SR[protected]
SR[protected]
SR[protected]
SR[protected]

Thanks and regards,

On[protected]:12:41, paid 1, 931/- for a new ACT internet connection under enquiryID:[protected]. A couple of people visit my premises the next day & told me they need to install a fiber switch & never visited back.
On 23rd September 2021, called customer care & SR[protected] was logged to refund the connection amount paid.
However, I haven't received any call or refund & the ticket has been closed on September 24th '2021 at 18:10 PM.
Request the team to refund the money paid for installation or provide the new Internet connection.

The internet cable connecting to my house is cut. A formal ticket has been raised on the 21st of September. It's the 24th and there is no action taken by the 'customer support' team. So far I've spoken to two people and all they have done is given me false promises. I also spoke to a 'team lead', unfortunately he seemed to be in a hurry and didn't pay attention to what I was saying. Since I'm unable to get through to the ACT team and run out of options, I've had to seek help on many fourms, seeking resolution.
I stay in Hegde Nagar, Sabri nagar, close to thanisandra main road.

My Name is Srijith S
Phone Number is [protected]
ACT Showed so much of Greed from sales team on Collecting Money of 4195 for 3 months connection
Till today no one has come for installation
Sales Guy Daya, Phone number is[protected]
This is extremely dissapointing service .
My Customer Application Form is[protected]
Pathetic service, no one has called, more than 72 hours
I will ensure all people in my area cancel ACT Connection and go for JIO

I had a very bad experience with act fibernet. Even the customer support people are very rude even they don't try to understand what the customer query is. I raised a relocation request even from app multiple times still its useless. Now my id got deactivated. Very poor service

Our wifi is not functioning as internet connection is snapped.