ACT Fibernet Complaints & Reviews

I choosed the plan of 150 mbps but it's giving 3 mbps. Too bad experience with it. it's my fouth time I am raising a complaint

I have disconnected my act fibernet connection on 6th June 2021. I have raised request for refund of my amount on 10th June 2021 but till now i haven't received my amount. It's been 20 days and the response from company people is irresponsible. I request act fiber to refund my money soon.

ACT ID[protected]

I have done payment for FlexyBytes and didn't receive them. When asked they said payment is not reflecting, please wait 24hr. When I called them even after 48 hrs they are saying we got payment but FlexyBytes service failed, We can refund your money back when you deactivate your account or we will reduce amount from next billing amount. This is a pure scam, taking money and refunding after 2 months is a scam. Please help. My act account no is :[protected]

ACT is illegally deducting money from customer account. What action can be taken against them? I had ₹297 in account and I received ₹120 two times as credit for loss of days to access internet. And this itself adds upto ₹537 but I had only ₹417 but I kept quiet. Now in the end of June all of a sudden my account balance went back to ₹297 and after complaining now it's ₹353.
ACT is doing lot of illegal activities of taking customer's money, not providing proper service. I WANT A STRICT ACTION

I wish i could give 0 rating for you all, one of the horrible customer service, i requested for new connection on June 11th and a representative came on the same day and i paid 4050 for 6 months package, and till now no sign of installation, they dont even respond properly. Please let me know the refund process

Account Number[protected]
Location Hyderabad

I wish i could give 0 rating for you all, one of the horrible customer service, i requested for new connection on June 11th and a representative came on the same day and i paid 4050 for 6 months package, and till now no sign of installation, they dont even respond properly. Please let me know about installation of fiber switches in my premises

Account Number[protected]
Location Hyderabad

ACT has disconnected the internet so many times from 1 month. we raised the complaint, every time they said it will be resolved with in 24hrs. You people are cheating us. we are fed up with this service seriously. Now everyone is working from home and fully dependent on internet. You have so many connectivity issue. Every time we have to call Customer care, they are not working proactively. No technician visited to resolve this.

I have called to customer care agent (Asif Hussain, Manager name- Ashok ) and raised a complaint, till same issue, no idea what action they have taken. company is taking money every month on timely basis, Why can't you people give internet? This ACT is not trusted company. We cannot trust their service.
worst service i have ever seen.
I will rate you 0.

this month this is the 4th time we are facing this issue, which has impacted on our office work and we both had to take leave coz of no internet. Please pay Rs 16000 for this. our salary will be deducted coz of you. Now you have to pay the money.

You are not serious about you work. the type of worst service you ppl are giving, do you want us to give service like this to our clients?

I am really fed up with this.

My ISP was down due to cable issue at home and I could not get it fixed. So though of switching to ACT fibernet.
One of the sales rep advised to take 3 months plan and I will get the router free.
Connection was quick.
1st day of connect working fine and around 7 PM same day Internet stopped working.
Some one came and fixed
Next again Internet stopped. Called service and they fixed.
After 2 days realised I was get good speed but Downloading files from google drive took very long time.
To compare got my previous ISP and tried downloading the file on both. My previous isp was just 40 mbps and file was downloaded in 3 mins. Where as ACT 300 mbps took 11 mins.
So I decided to cancel as it was not worth from me.
Called customer and explained. They said I can cancel and get full refund. Cancellation was done on 22nd May 2020. This is when my bad time stared. After multiple calls they refund ~700/- by I had paid 4192/-
Till today they have refunded my money. I have called almost 40 times they say 24 hrs it would be resolved and when called to check what happed they say they escalated but they don’t do anything.
It need more than a months no one ACT takes responsibility to resolve this issue.
Please help refund my money.

I have disconnected my Act Fibernet broadband connection on 1st June 2021. Since I have already paid a subscription for one year, I raised a refund request on 17th June 2021. It's been more than two weeks since I haven't received my refund. I have made several requests through Customer care and email but no use. I would like to get my refund as soon as possible
Act ID:[protected]
Service Request No - SR[protected]...

I have disconnected my Act Fibernet broadband connection on 6th June 2021. Since i have already paid subscription for one year i have raised refund request on 10th June 2021. Its been more than two weeks i haven't received my refund. I have made several requests through Customer care and email but no use. I would like to get my refund as soon as possible
Act ID[protected]
Service Request No -SR[protected]

I'm not getting internet from 24th July 4 p.m i have made 5 calls to customer care. They gave me many false promises. They allocated a guy who called me @5pm yesterday but he dint show.I wrote a mail to nodal officer hyd also he did reply me but the issue is not yet resolved.Its been more than 30 hours now..
My account number is[protected]
Complaint number is SR[protected]
My name is Rajesh([protected])
Thank you.

I am not able to connect to the internet for the past 3 days.. I have been following up with the customer care and the technician without any solution to the issue.. In the beginning, I was told that the issue would be resolved by 10:00 AM on june 23, 2021.. And then by 5:00 PM on the same day.. Then the next day.. I was told the same thing.. But it still has not resolved.. I am working from home and the connection is very important for my work.. I am very frustrated with the service and wouldn't recommend to anyone.

Account#[protected]

I have renewed my internet plan with ACT Fibernet in Feb2021 to 6+1+WiFiRouter and have paid in full. But I haven't received the router even after multiple service tickets and follow-up phone calls. I was informed everytime that 'someone' would call me back but nothing happened so far. Please help check and resolve the issue.

Hello!

User ID:[protected]
Plan: A-MAX 1075
Package: Monthly
Consumed : 31 GB out of 2000GB

We have installed ACT Fiber internet by choosing on brand name at Shamshabad. Installation was delayed initially, After the installation 2 days later. Internet is not working, the same informed to customer care they simply told 24hrs it may be solved but even after 3 days my issue was not solved and daily 1hr I have spent for just to call to customer care. they are raising request and issue not getting solved.

Hence, Finally decide to disconnect and took other service provider, I raised for refund even after 5 days no response from customer care and they are not even picking up my calls. Later i have checked on google reviews and found very bad review.

I request ACT Team to look into this issue and solve, refund my full amount and also I have spent lot of my time and energy which was wasted and compensate the same.

Regards,
ANIL

Sr: [protected]

this is the third time my act connection has been disconnected saying "requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children's online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Let's see how much act customer care team care for their customers and how act is going to address my issue.

From friday my service got interrupted and I am keep calling agent and he says lie that he us taking care of other area which is absolute worst service. Since 3days I lost my salary due to your poor service and nobody responding. I wont recommend this service to anybody as this is ongoing issue every month and complain about this in every media

I requested to shift my WiFi connection on 16th June 2021 I tried this with act app but that is not appropriate app after that I called customer care 1st day they Said that they will resolve my issue within 24 to 72 hours I did not receive any call regarding this then called again to the customer care there was female candidate she Said will resolve issue in 24 to 7 days when I ask for supervisor she mute the call for 5 minutes and hang up on me .

In the starting there is a vendor name is shiv gupta he give me wrong information about instalation and shifting plan in the starting he Said when you will shift you need to pay 500 rs but on 19th their team member came they installed their box accept router because in this area there not any box of Act fibre net now they are charging 600 of shifting and 1200 for their act box in the starting they didnt tell me anything about this because of them my work got affected .

Hi Team,

I just took new connection of internet since 17 days I have raised more than 2 complaints for internet not working and I am loosing salary whenever internet connection not working and my TL and managers shouting at me as WFH given to everyone and I requested on priority. I think I did mistake selecting ACT than any other providers as I trusted more that best service I would get but of no use I might loose job shortly because of this. I lost 4 days of salary including tomorrow I opted Act 3 months plan 4195 rs but I think I might loose more amount from the current plan opted in regards to salary as the service is unimaginable. Greatest part I think you are doing sales in good numbers and providing worst service to customers in particular places or areas If my issue not getting resolved permanently tomorrow, I would file case in regards to service provided. There is no issue in regards technician, as they are fixing the issue but connectivity would not last for long. Experts who would provide information on call or chat messaging platform I just spoke with expert recently and requested callback from their supervisors or manager in regards to internet tomorrow. Would be waiting for callback Complaints logged till date for your reference SR[protected] SR[protected]

Thanks & regards,
Narasimhan R.V
[protected]

I booked a broadband service on 16th June and the Sales executive promised to get it installed the next day 17th June. Today being the third day after the registration, no one has come to do any work and when I call up the sales guy, he does not attend my call!

Is this service good? I paid 6 months advance payment..

Think twice before going for their service

Applied for new connection and paid the amount through the link and since port is not available they asked me to wait for 4days. Even after 4 days they couldn’t able to resolve the issue so I raised for cancellation and request for refund. It’s been 2 weeks still no response and haven’t received the refund. Poor customer service when we tried calling them they are disconnecting it. Need my refund back. Your refund ref. ID is SR[protected].