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ACT Fibernet Complaints & Reviews

www.actcorp.in
2.8
Updated: Feb 23, 2026
Complaints 4573
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2328
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2245
Good! ACT Fibernet values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ACT Fibernet step up their efforts to fully resolve all complaints 👍
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ACT Fibernet reviews & complaints page 43

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R
Roshini Chester
Jun 18, 2021
Resolved
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Location : Chennai
Postal code : 600066
My act id :[protected]

I opted for ACT fibernet on 13/06/2021. They came and installed the same on 14/06/2021. After which, the very next day the internet stopped working. I raised a ticket (SR[protected]) for which the ticket got closed even without getting the problem resolved. The following numbers contacted me saying they will resolve the problem by 16/06/2021 2 P.M but yes, sadly they never kept to their promise.

Aravindhan Team Leader Act Fibernet - [protected]
Venkatesh Act - [protected]

I've now planned to get a refund. I don't know the process. Please guide me through it.
Aug 5, 2021
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
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We regret the inconvenience caused. We will arrange a call back from our concerned team.
Reply
Roshini Chester's [Complaint's author] reply, Jun 18, 2021
Yes. Kindly do the needful as soon as possible. I've spent 3887 Rs. Paid for the 6 months pack. Was excited to use ACT Fibernet from all the wonderful reviews I got from my friends. It's disappointing I had to face these problems. Just leaving a suggestion, I used the ACT Fibernet only half a day and loved the speed but sadly got disconnected the very next day and the poor service from the customer care is really disappointing. If you get the customer service to work efficiently then no one will have to deal with all these problems. Thank you for your time. Expecting the refund as soon as possible.
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    P
    Prathiba23
    Jun 17, 2021
    Resolved
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    Resolved

    Not refunding the deposit after disconnected

    I had discontinued the ACT connection in March 2021 due to covid situation. Every time I raise a refund request for my deposit amount, it will get closed within 5 hours. I call the customer care, the will reopen the ticket and it will get closed soon. I want my money back. It is not easy for us to earn that money. This is happening for most of the people out there who had discontinued the connection and raised a refund request. We want our...
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    Vjoe777
    Jun 17, 2021
    Resolved
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    Resolved

    Address: 1st Cross Rd, Kalyan Nagar, Indira Nagar 1st Stage,, 1st Floor/ Gopika building / 762 / Opp B.M.Kaval Park

    [protected] even after paying the dues the account help on the app is not available due to non payment

    i am unable to raise a request for customer support
    Aug 7, 2021
    Complaint marked as Resolved 
    ACT Fibernet customer support has been notified about the posted complaint.
    Verified Support
    Jun 19, 2021
    ACT Fibernet Customer Care's response     We regret the inconvenience caused. We will arrange a call back from our concerned team.
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      A
      Arul Anto
      Jun 17, 2021
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      Resolved

      Address: #72, Park ‘A’ Cross Rd, Murphy Town

      It’s been 5 days that there is an internet issue at my location .. they haven’t fixed it… I raise a ticket but they send me closed details but my issue is not fixed .. had requested for a call back from supervisor .. no one bothered to call back …. WORST SERVICE EVER
      Aug 7, 2021
      Complaint marked as Resolved 
      ACT Fibernet customer support has been notified about the posted complaint.
      View replies
      Hi Arul, We regret the inconvenience caused. Please share your account number for us to assist you further.
      Reply
      We regret the unpleasant experience. We will check the issue and get back to you with a resolution. Please share your account number.
      Reply
      We regret the unpleasant experience. We will check the issue and get back to you with a resolution. Please share your account number.
      Reply
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        S
        Suhith Kocherla Sravan Babu
        Jun 15, 2021
        Resolved
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        Resolved

        Address: Act Digital Home Entertainment Moghalrajpuram, Vijayawada

        Hello,
        From the past 10 days I've been trying to submit the shifting application in the app, the whole process is very informative but it shows some error at the end of the process saying "Something went wrong, try after sometime". I'm getting this even when i try this from my old address and my new address.
        I tried calling customer care but it's just a bunch of options which is sending me the same link again and again.
        Aug 9, 2021
        Complaint marked as Resolved 
        ACT Fibernet customer support has been notified about the posted complaint.
        Verified Support
        Jun 19, 2021
        ACT Fibernet Customer Care's response         Hi Suhith, We regret the inconvenience caused. Please share your account number for us to assist you further.
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          R
          Raghavendra Reddy T
          Jun 14, 2021
          Resolved
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          Resolved

          Date: 25 june 2021, asked for disconnection. Closed ticket without my consent (saying i agreed to continue service).
          Date: 1 june 2021, bill generated. Asked to close account. No response.

          Date: 10 june 2021, msg received for account suspension. When called, they said they will disconnect in 24 hrs

          Date: 14 june 2021, my ticket closed without my consent ( which is a violation of consumer service). No response from customer care.

          Conclusion: SCAM, to generated bills and harass consumer with repeated bill pending messages.

          Ac no:[protected]
          Aug 12, 2021
          Complaint marked as Resolved 
          ACT Fibernet customer support has been notified about the posted complaint.
          Verified Support
          Jun 19, 2021
          ACT Fibernet Customer Care's response           Hi Raghavendra, We regret the unpleasant experience you've had. We have your details and will get in touch with you.
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            N
            Ng Krishnan
            Jun 14, 2021
            Resolved
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            Resolved

            From interaction with customer support team of ACT I understand that my mobile number in the records of ACT is wrongly recorded. My mobile number is [protected] and the wrong number in your file is deleted and correct number is recorded.
            Aug 9, 2021
            Complaint marked as Resolved 
            ACT Fibernet customer support has been notified about the posted complaint.
            Verified Support
            Jun 19, 2021
            ACT Fibernet Customer Care's response             Hi Krishnan, We have your details and will arrange a call back from the concerned team.
            Verified Support
            Jun 22, 2021
            ACT Fibernet Customer Care's response             We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us on [protected] & helpdesk.[protected]@actcorp.in
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              D
              Db7Nikil
              Jun 14, 2021
              Resolved
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              Resolved

              Address: Banagalore

              The Act fibernet company has taken my money and are not refunding the amount as they failed to provide service at my location.

              I Checked with the bank but they cannot see any amount that is credited to my account. Cx care agents are misbehaving with me and not responding properly.
              Aug 7, 2021
              Complaint marked as Resolved 
              ACT Fibernet customer support has been notified about the posted complaint.
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              Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
              Reply
              Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
              Reply
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                M
                Mubashir1
                Jun 14, 2021
                Resolved
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                Resolved

                I’ve a wifi connection with beam the registered name is Shabeena Khan and the account number is[protected]. I want to disconnect my connection permanently as I’m shifting abroad for good.
                Please revert back ASAP
                Thanks and regards
                Aug 7, 2021
                Complaint marked as Resolved 
                ACT Fibernet customer support has been notified about the posted complaint.
                View replies
                Till when will you all contact us
                Reply
                Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
                Reply
                Hi Mubashir, We regret the inconvenience caused. Please share your account number for us to assist you further.
                Reply
                Mubashir1's [Complaint's author] reply, Jun 14, 2021
                Account number : 101002415533
                Name: Shabeena Khan
                Any updates ?
                Reply
                Thanks for sharing your details. We will get in touch with you with an update.
                Reply
                Mubashir1's [Complaint's author] reply, Jun 21, 2021
                No update yet
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                  S
                  stuckinaloop
                  Jun 14, 2021
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                  Resolved

                  Address: Mallathahalli Bangalore

                  Basic they cut the internet atleast 3 days in 3 months .I don't know why they have to do it .They also cut the internet just 1 day before the plan ends because they want us to start the next plan a day earlier .

                  And they cut the internet for 2 days. One on a Sunday because they don't have a holiday and we have to wait till Monday afternoon to get the internet .

                  And some other random day .

                  Basically of other broadband service were available here .I would have choosen that .

                  Other than that they provide a good internet connection .
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ACT Fibernet customer support has been notified about the posted complaint.
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                  Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
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                    M
                    Mitesh Sarda
                    Jun 14, 2021
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                    Address: VILLA NUMBER 34 PEARL COUNTY, RAMBAGH ATTAPUR, HYDERABAD

                    I was promised a discount of rs 100 each month which was 5 years ago and have been complaining to the customer care and the technicians who often visit my property and they always say that “we’ve informed the authorities “. This issue was never resolved and the electricity cost for the box alone has gone upto 4, 500- 6, 000 in five years.
                    ACT Fibernet customer support has been notified about the posted complaint.
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                      B
                      B. N. Rao
                      Jun 13, 2021
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                      Resolved

                      Address: Plot. 124, Bhagyalaxmi nagar phase-2, Seri lingampally, Hyderabad-19

                      Your internet services are poor are I want to disconnect it. Your office is not paying rent for power consumption for you network board.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ACT Fibernet customer support has been notified about the posted complaint.
                      View replies
                      Hi, We regret the inconvenience caused. Please share your account number. We will look into this for you.
                      Reply
                      It was never resolved please contact [protected]
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                        B. N. Rao
                        Jun 13, 2021
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                        Resolved

                        Address: Plot. 124, Bhagyalaxmi nagar phase 2, Seri lingampally, Hyderabad-19.

                        Your internet services are poor and I want to make disconnecting your services and network.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ACT Fibernet customer support has been notified about the posted complaint.
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                        Hi, We regret the inconvenience caused. Please share your account number. We will look into this for you.
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                          S
                          sanjay rohra
                          from Bengaluru, Karnataka
                          Jun 13, 2021
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                          Resolved

                          I just relocated from my house in Bangalore to another house. The act fibernet connection was already there in this house the technician literally came and just connected my router made a call and connection started. They didn't do any wiring or anything.and I m charged 650 for this?? How is this justifying, if there is wiring work and all I can understand but the guy did this job within 15 minutes. How is this viable?
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          ACT Fibernet customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 19, 2021
                          ACT Fibernet Customer Care's response                           Hi, Please share your account number so that we can assist you.
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                            A
                            Arunk978ab
                            Jun 12, 2021
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                            Resolved

                            Address: H nO 3095 60 yards TELUGU talli nagar SURARAM colony jeedimetla

                            My act fobernet account is suspended and I have cleared all the dues but it still showing as suspended.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ACT Fibernet customer support has been notified about the posted complaint.
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                            We regret the inconvenience caused. Please share your account ID. We will get in touch with you.
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                              A
                              aryaresorts
                              Jun 11, 2021
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                              Resolved

                              Address: 14, marudhu pandiyar street, parasakthi Nagar, villapuram, Madurai

                              Not obey consumer compliant
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ACT Fibernet customer support has been notified about the posted complaint.
                              View replies
                              Hi Arya, We regret the inconvenience caused. Please share your registered contact number and city name. We will look into this for you.
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                                Y
                                yashwanth kv
                                from Ernakulam, Kerala
                                Jun 11, 2021
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                                Resolved

                                Address: Preethinagar Laggere bangalore

                                I have taken Internet connection on 9th of this month, Internet stops working from Yesterday, and almost 24 hours, no one is helping, in this pandemic situation we all are working from home, if getting this kind of service how to work peacefully, Please escalate and get it done immediately.
                                Account No: [protected]
                                Ticket no : SR[protected]
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ACT Fibernet customer support has been notified about the posted complaint.
                                View replies
                                Hi Yashwanth, We regret the inconvenience caused. Please share your registered contact number and city name. We will look into this for you.
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                                  N
                                  Nishita09
                                  Jun 11, 2021
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                                  Address: Hyderabad

                                  I have paid for the ACT Fibernet services for the months of March and April, however had disconnected the service in the mid of April. But i am still getting the bills for May and June. Have raised the issue multiple times to the customer care and nodal officer, but no use. I just get the standard message that someone will look into the issue within 24hrs, but absolutely no response. I must have sent around 30+ emails, the ticket is opened/closed/reopened/closed/reopened/closed. Apart from opening and closing the ticket, there is no response at all.

                                  This is the most frustrating experience I had with any company until now and I am surprised that this is the kind of customer service they are providing. Just doesn't care about the customers at all!!!

                                  Account No:[protected]
                                  Email : [protected]@gmail.com
                                  mobile no:[protected]
                                  ACT Fibernet customer support has been notified about the posted complaint.
                                  Jul 29, 2021
                                  Updated by Nishita09                                   The issue is still not resolved and ACT is absolutely useless in responding to the customer. I can say the WORST COMPANY EVER I have seen until now. Cannot believe the customers are treated like this and no response whatsoever, shameless people!!!
                                  View replies
                                  There is still no update from them and I keep getting bills every month for the services which I am not using. Disgusting customer service!!!
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                                    VartikaB
                                    Jun 11, 2021
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                                    Resolved

                                    Address: ngv national games Village, kormangala

                                    3 days back I paid for my new connection and still I'm waiting for installation but no one is answering me. I want a refund if it can't be installed by today.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ACT Fibernet customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Vartika, We regret the inconvenience caused. Please share your registered contact number and city name below. We will look into this for you.
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                                      S
                                      shreyasP
                                      Jun 11, 2021
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                                      Website: www.actcorp.in

                                      Its quite disspointing for me as ACT BROADBAND BANGALORE is not responding properly
                                      .I requested a new connection to the act fibernet more than a 4 days ago and paid in full amount.
                                      Still now there is no contact any of the engineers or the customer care who promised me a connection within a day or two.
                                      It's highly disappointing and it is a huge loss for me as i am a freelancer and internet is my main source of income
                                      Please resolve this issue soon.
                                      ACT Fibernet customer support has been notified about the posted complaint.
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