ACT Fibernet Complaints & Reviews

Basic they cut the internet atleast 3 days in 3 months .I don't know why they have to do it .They also cut the internet just 1 day before the plan ends because they want us to start the next plan a day earlier .

And they cut the internet for 2 days. One on a Sunday because they don't have a holiday and we have to wait till Monday afternoon to get the internet .

And some other random day .

Basically of other broadband service were available here .I would have choosen that .

Other than that they provide a good internet connection .

I was promised a discount of rs 100 each month which was 5 years ago and have been complaining to the customer care and the technicians who often visit my property and they always say that “we’ve informed the authorities “. This issue was never resolved and the electricity cost for the box alone has gone upto 4, 500- 6, 000 in five years.

Your internet services are poor are I want to disconnect it. Your office is not paying rent for power consumption for you network board.

Your internet services are poor and I want to make disconnecting your services and network.

I just relocated from my house in Bangalore to another house. The act fibernet connection was already there in this house the technician literally came and just connected my router made a call and connection started. They didn't do any wiring or anything.and I m charged 650 for this?? How is this justifying, if there is wiring work and all I can understand but the guy did this job within 15 minutes. How is this viable?

My act fobernet account is suspended and I have cleared all the dues but it still showing as suspended.

Not obey consumer compliant

I have taken Internet connection on 9th of this month, Internet stops working from Yesterday, and almost 24 hours, no one is helping, in this pandemic situation we all are working from home, if getting this kind of service how to work peacefully, Please escalate and get it done immediately.
Account No: [protected]
Ticket no : SR[protected]

I have paid for the ACT Fibernet services for the months of March and April, however had disconnected the service in the mid of April. But i am still getting the bills for May and June. Have raised the issue multiple times to the customer care and nodal officer, but no use. I just get the standard message that someone will look into the issue within 24hrs, but absolutely no response. I must have sent around 30+ emails, the ticket is opened/closed/reopened/closed/reopened/closed. Apart from opening and closing the ticket, there is no response at all.

This is the most frustrating experience I had with any company until now and I am surprised that this is the kind of customer service they are providing. Just doesn't care about the customers at all!!!

Account No:[protected]
Email : [protected]@gmail.com
mobile no:[protected]

3 days back I paid for my new connection and still I'm waiting for installation but no one is answering me. I want a refund if it can't be installed by today.

Its quite disspointing for me as ACT BROADBAND BANGALORE is not responding properly
.I requested a new connection to the act fibernet more than a 4 days ago and paid in full amount.
Still now there is no contact any of the engineers or the customer care who promised me a connection within a day or two.
It's highly disappointing and it is a huge loss for me as i am a freelancer and internet is my main source of income
Please resolve this issue soon.

Hello,

I cannot share my number here, but please check my details and phone number with my user Id[protected] and call me ASAP.

Please help me to get the disconnection done and refund the advance amount.

Thanks in advance
Krishna Reddy

Tickets are closing continuously but refund amount not credited from last 15 days for the account[protected].

I had disconnected my ACT Fibernet connection around 11th of May and I haven't received the refund amount yet. Today is 08th April and almost after 1 month, when I call the customer care, they say the team has declined the refund saying I have used more than 12 months which is just plain lie. Why even does the team resort to lying? Are they that unprofessional? They don't even call to confirm with me if I had used for more than 12 months, but take their own initiative by lying.

And the customer care executives are ready to write a ticket every time I call them, but the ticket gets closed automatically after around 2 days. This is pathetic!

I am for the last step taking this complaint to the consumer complaint forum, in hope of getting the refund.

First of all, I just want to say that if in some area, you are not feasible to give connection. Don't promise and waste time of a customer. Because of this, I'm suffering alot, as I'm a employee I made this connection for my work purpose. But I didn't get any connection done. Other than this, I'm waiting for refund to be credited from past one week. So that I can go for new connection. Approve and refund it soon because it is impacting my work.
Mobile no. is [protected]. This only no. I gave.

Delay in connection and not updating the status, after making the payment agency guy not responding my calls.

Hello, Act team I thing you people are really ACT before making the payments from customers pocket, Not even think What they required purpose of Broadband and what is the Impact if we delay.
Atleast Should respond customer calls right, i made the payment 3months advance rental paln and i clearly told to that ACT guy Mr. Chandan ([protected]) so rude less and so pathetic i have been called more than 30 times not even single call he is picking, not even tel what is exact reason to delaying provide the new connection, after that i called ACT cust care without telling any reason they raised one SR[protected] and it will be resolved by 05/06.2021 9AM, i got this message customer care people are telling within 2hours they will come and install new connection on 2nd of JUNE, now 3rd of JUN no one called me yet, and 2nd of evening i called to cust care again one lady kept on hold paasing your cal to our superwiser then after 30 min they disconnected the cal. Again today icalled custcare one guy GUTHAM told me we have forwarededyour concern they will take 24 hours to resolve, then i asked escallation matrix of ACT he also disconnected the cal.

So now tell me i need the installation of new connection today itself only cause i was struggling to manage with mobile hotspot so only its an emergency kindly someone take high priority and fix the installation by today itself only, Else i have all the proof you people are given Fake commitments to install the new connection will be forwarding the case to consumer court.

NEED THE REFUND IMMEDIATLY

Have made innumerable calls in the last 2 months for the 40 months credit due. Written to the nodal officer. Still not resolved.
Infact account suspended for non payment, inspite of having a due feom ACT

I have been complaining to ACT customer care from 1 week for no internet for my accnt[protected] and till now I have not got resolution. I even reached 3rd level for complain and still nothing. Their response is to wait 24 hours. Ppl doing WFH cannot wait for 24 hours. This is a scam, I have seen many such complains on internet throughout India. ACTfibernet is doing false advertisement as lead ISP.

Dear Sir/ Madam,

ACT Fibernet Account no:[protected]

ACT is asking for Return of ACT's Wi-Fi Router which was provided as free when I have opted for ACT Broadband plan of 6 Months. They have promised the speed of 100 MBPS as per plan but I used to get that speed occasionally whenever complaint raised. It adversely impacted my Work From Home. I have been blamed by my managers because of this I have moved to...

Recharged the connection on 05/06/2021 - Not activated even after three days

Contacted customer care with no avail other than false promises of fixing it within 24 hours. Pathetic customer service with loss of money of recharge

Holder Name - Hisham Backer T
Account ID[protected]
Location - Hyderabad

Complaint Number - SR[protected] - SR [protected]