ACT Fibernet Complaints & Reviews

I have paid for the ACT Fibernet services for the months of March and April, however had disconnected the service in the mid of April. But i am still getting the bills for May and June. Have raised the issue multiple times to the customer care and nodal officer, but no use. I just get the standard message that someone will look into the issue within 24hrs, but absolutely no response. I must have sent around 30+ emails, the ticket is opened/closed/reopened/closed/reopened/closed. Apart from opening and closing the ticket, there is no response at all.

This is the most frustrating experience I had with any company until now and I am surprised that this is the kind of customer service they are providing. Just doesn't care about the customers at all!!!

Account No:[protected]
Email : [protected]@gmail.com
mobile no:[protected]

3 days back I paid for my new connection and still I'm waiting for installation but no one is answering me. I want a refund if it can't be installed by today.

Its quite disspointing for me as ACT BROADBAND BANGALORE is not responding properly
.I requested a new connection to the act fibernet more than a 4 days ago and paid in full amount.
Still now there is no contact any of the engineers or the customer care who promised me a connection within a day or two.
It's highly disappointing and it is a huge loss for me as i am a freelancer and internet is my main source of income
Please resolve this issue soon.

Hello,

I cannot share my number here, but please check my details and phone number with my user Id[protected] and call me ASAP.

Please help me to get the disconnection done and refund the advance amount.

Thanks in advance
Krishna Reddy

Tickets are closing continuously but refund amount not credited from last 15 days for the account[protected].

I had disconnected my ACT Fibernet connection around 11th of May and I haven't received the refund amount yet. Today is 08th April and almost after 1 month, when I call the customer care, they say the team has declined the refund saying I have used more than 12 months which is just plain lie. Why even does the team resort to lying? Are they that unprofessional? They don't even call to confirm with me if I had used for more than 12 months, but take their own initiative by lying.

And the customer care executives are ready to write a ticket every time I call them, but the ticket gets closed automatically after around 2 days. This is pathetic!

I am for the last step taking this complaint to the consumer complaint forum, in hope of getting the refund.

First of all, I just want to say that if in some area, you are not feasible to give connection. Don't promise and waste time of a customer. Because of this, I'm suffering alot, as I'm a employee I made this connection for my work purpose. But I didn't get any connection done. Other than this, I'm waiting for refund to be credited from past one week. So that I can go for new connection. Approve and refund it soon because it is impacting my work.
Mobile no. is [protected]. This only no. I gave.

Delay in connection and not updating the status, after making the payment agency guy not responding my calls.

Hello, Act team I thing you people are really ACT before making the payments from customers pocket, Not even think What they required purpose of Broadband and what is the Impact if we delay.
Atleast Should respond customer calls right, i made the payment 3months advance rental paln and i clearly told to that ACT guy Mr. Chandan ([protected]) so rude less and so pathetic i have been called more than 30 times not even single call he is picking, not even tel what is exact reason to delaying provide the new connection, after that i called ACT cust care without telling any reason they raised one SR[protected] and it will be resolved by 05/06.2021 9AM, i got this message customer care people are telling within 2hours they will come and install new connection on 2nd of JUNE, now 3rd of JUN no one called me yet, and 2nd of evening i called to cust care again one lady kept on hold paasing your cal to our superwiser then after 30 min they disconnected the cal. Again today icalled custcare one guy GUTHAM told me we have forwarededyour concern they will take 24 hours to resolve, then i asked escallation matrix of ACT he also disconnected the cal.

So now tell me i need the installation of new connection today itself only cause i was struggling to manage with mobile hotspot so only its an emergency kindly someone take high priority and fix the installation by today itself only, Else i have all the proof you people are given Fake commitments to install the new connection will be forwarding the case to consumer court.

NEED THE REFUND IMMEDIATLY

Have made innumerable calls in the last 2 months for the 40 months credit due. Written to the nodal officer. Still not resolved.
Infact account suspended for non payment, inspite of having a due feom ACT

I have been complaining to ACT customer care from 1 week for no internet for my accnt[protected] and till now I have not got resolution. I even reached 3rd level for complain and still nothing. Their response is to wait 24 hours. Ppl doing WFH cannot wait for 24 hours. This is a scam, I have seen many such complains on internet throughout India. ACTfibernet is doing false advertisement as lead ISP.

Dear Sir/ Madam,

ACT Fibernet Account no:[protected]

ACT is asking for Return of ACT's Wi-Fi Router which was provided as free when I have opted for ACT Broadband plan of 6 Months. They have promised the speed of 100 MBPS as per plan but I used to get that speed occasionally whenever complaint raised. It adversely impacted my Work From Home. I have been blamed by my managers because of this I have moved to...

Recharged the connection on 05/06/2021 - Not activated even after three days

Contacted customer care with no avail other than false promises of fixing it within 24 hours. Pathetic customer service with loss of money of recharge

Holder Name - Hisham Backer T
Account ID[protected]
Location - Hyderabad

Complaint Number - SR[protected] - SR [protected]

It has been 3 days since I registered for a new connection, still I didn't received any communication from concern team.
Also I paid the full amount for 3 months as per plan suggested by customer representative.
I am an IT employee and internet is my main source of work, due to the delay in your service I was facing a lot of issues, so please speed up the process and try to give me a connection ASAP.
Also I have raised a complaint from your customer care. Here is my ticket Id
SR[protected]

Been trying to request for shifting the broadband to a new address via app and the link which customer executive sent me, but I am not able to book the request as it is giving me a error saying " something went wrong, try again later" attached the screenshot of the same.
The link takes me through the shifting address page, I select the date for shifting and asks me to confirm on last final page and gets the error to try again, I have attached the screenshot shot for ur reference, I get this error even if I try from mobile app or through sms link, pls provide the resolution asap.
It's affecting my productivity at work.
Please do needful asap

I connected to Mr. Ramesh ( [protected]) was new ACT internet connection on May 31st 2021.
He followed with for payment and other feasibility process and made payment on June 1st 2021. A/C no.[protected]
He committed by 5 working days connection will be done. I paid Rs. 4195/-

I didn’t see any progress till June 4th later, he says there is no feasibility for your location which is pathetic.

Later no response not receiving calls. When I reach customer care they raise ticket for refund, refund ref. is SR[protected].

But ticket is closed by themselves automatically without any refund. Customer care doesn’t respond appropriately this is very bad .

I need my refund back, it’s hard earned money.
Please help me, and ensure In future act provides connection first later accepts payments .

Thank you

I have done the payment for new connection on may 30. Now its june 5 i didnt get the connection. Very very bad response from the management. I suggest everyone not to choose this fibernet. Very poor services and response. Your work will be effected if you trust on these guys.

I took the connection on Jan 23rd for broadband after numerous calls to check the speed over VPN. Every one promised the speed will be same. But after connection speed was found to be just 0.43 mbps. I requested to fix the issue asap as I was suppose to connect to my workplace. ACT technical showed no interest in resolving the issue initially after multiple follow-up they said not possible to resolve. I requested full refund I paid and received email from ACGT stating the balance amount was (-3861). After so many (soo many) follow up and paying rs 400 from my pocket for router return to there door step they paid part of the amount. Balance amount of Rs 172 is still pending to be paid. Request your help to get back my payment of rs 172 + rs 400 auto charges for delivery of router rom ACT. So far 100s of emails, phone call, tickets are raised. But Balance said amount is pending to be paid by ACT. Account Number :[protected]

We disconnected ACT fiber net in the month of November 2020 due to their bad service. After that getting so many calls and mails from customer care, I agreed for reconnection and paid 4130 rupees after they said will give connection with in 4 hours. After 2 days somebody called and said that PORT is not Available to give connection, it will take one and half month...so apply for refund..they said.
Then I requested customer care and asked for refund. Till now I didn't get refund. When ever I call customer care simply they raise the ticket and simply say u will get refund in 7 days. Every time ther are doing the same. On behalf of this daily iam getting calls that you of an offer apply for reconnection...while iam explaining the situation...simply they say sorry we don't know this, we are belonging to reconnection team...you please call customer care. Already I took another connection for my daily need. So unable to take this ACT if ther are able to give the connection now.

ACT Fibernet — Delay in connection and not updating the status, after making the payment agency guy not responding my calls.

Hello, Act team I thing you people are really ACT before making the payments from customers pocket, Not even think What they required purpose of Broadband and what is the Impact if we delay.
Atleast Should respond customer calls right, i made the payment 3months advance rental paln and i clearly told to that ACT guy Mr. Chandan ([protected]) so rude less and so pathetic i have been called more than 30 times not even single call he is picking, not even tel what is exact reason to delaying provide the new connection, after that i called ACT cust care without telling any reason they raised one SR[protected] and it will be resolved by 05/06.2021 9AM, i got this message customer care people are telling within 2hours they will come and install new connection on 2nd of JUNE, now 3rd of JUN no one called me yet, and 2nd of evening i called to cust care again one lady kept on hold paasing your cal to our superwiser then after 30 min they disconnected the cal. Again today icalled custcare one guy GUTHAM told me we have forwarededyour concern they will take 24 hours to resolve, then i asked escallation matrix of ACT he also disconnected the cal.

So now tell me i need the installation of new connection today itself only cause i was struggling to manage with mobile hotspot so only its an emergency kindly someone take high priority and fix the installation by today itself only, Else i have all the proof you people are given Fake commitments to install the new connection will be forwarding the case to consumer court.

I requested Act for new connection but they are dng repeated calls from sales till for the payment.
After paying, no response from the technician or sales team.
After 3 days, I called customer care and I requested for refund. Customer care initiated the requests and shared the refund reference number says you will receive the call from the team after 48 hrs for the details and after getting details withing 4 working days, you will get the refund.
BUT NOW 72 HOURS GONE..., no calls received to get the details
Total amount I paid 1850
I hope consumer complaints will resolve my issue soon to get my refund.