ACT Fibernet Complaints & Reviews

I am looking forward your help and suing ACT fibernet for placing the router in my house without my permission and also not giving any benefits to customer.

It has been more than 3 years they are using my house for their services but being customer i have received any benefit. i have request customer care team multiple times and there was a request logged on 1st Apr 2021 but till today no one has contacted me on this.

We have Act Fibernet juction box in our home from which the connections are going to other houses. We need a refund for Act Fibernet juction box because the power supply is coming from our house. Tried to contact Act Fibernet team, raised a request also. But there is no response.

ACT Account no.[protected]

I had initiated a disconnection request on Apr17. I got a call from an ACT representative([protected]), on Apr 19, where I was subjected to totally unacceptable and rude questions as to why I moved to some other provider, I do not understand who gave the representative the rights to say things like that. It is the customer's choice to switch to whatever service provider they want to at their discretion. Please advice your representatives to refrain from making some remarks on switching customers.

After the rude call, I called up another representative from ACT, to request them to remove the junction box, since my connection is already deactivated, I do not want to provide power supply to your junction box. Again no response.

I was told that ACT has "norms" which do not support refunds if disconnection is initiated in middle of the month. I am already incurring loss of close ~Rs.500, along with abusive words from your representative, I do not find any reason why I should endlessly wait for your staff to dismantle the junction box and power supply. I have "norms" not to support the same till end of this month since you have "norms" which do not allow you to refund.

I will go ahead and disconnect the power supply to the junction box, since I find it unnecessary to supply power to your junction box endlessly, when ACT does not even care to consider refund.

Received payment overdue and service suspension message with wrong billing details even though payment was done well in advance.Also, very poor customer support and nonresolution after repeated tickets raised.
Very disappointed with Act fibernet

Summary:
1. 10 days extension on my service for the internet down that was fully avoidable and caused due to negligence and non-action.
2. Details of their offer of 18% discount on bill + rs 50 per month

Details:
ACT has not properly compensated me for 10 days of outage (2nd April to 12 April).

(Photo 1) Via official email, they have assured me rs 50 + 18% discount to fix the CX box in my house, but after fixing they have become silent and avoided this topic.

(Photo 2) CX box about to be demolished. The old house owners had requested them for many months to remove the box, but they did not listen. Still we requested them and they were nice enough to stop the demolition and save your box. What a contrast of nature between them and you.

Note: I had requested the for better compensation because my electrical scheme in ground floor is commercial and rs 50 per month is not enough, and i had asked for rs 100 per month. Also, as i had to take an unlimited mobile plan worth 399 during their 10 days outage, i asked for +1 month extension. But they have not even tried to negotiate, and instead they say they will not compensate anything! Amazing!!

I asked for new connection on 7th April. Service guy came and promised that connection will be done within 2 days and i have to pay 2513 rs based on the plan I asked for. I paid the amount that time only through my paytm wallet.
After 10 calls installation guy came and told me that there is no connection available so he can not do anything. So i asked for the refund.

For refund i called ACT customer care on 12th april and raised a request. This is the SR[protected] request number assigned by them.

I got a message saying ACT team will contact me for bank detail for refund and it will be done within 4 days.

After 2 days i get message that my request has been closed. When i checked with customer care they said refund has been done. But i haven't received and single rupee in my account or paytm. I asked them to open the ticket again. Now they are asking that you send your transaction history to them. I have done that also. When i asked for transaction id then they didn't had any answer.

Next day again they closed the ticket. This happened 2 times.
For taking money they will come without call. And they will call you 10-15 times. but when it comes for refund then these people don't even check with customer if they received the refund or not. And when you call them they give silly reason that refund will take 15-20 days. I haven't seen anyone transferring money to my paytm wallet will take 20 days to reflect. Their customer service is pathetic. This is the last option i can think of.

I have raised the subjected issue today (15/04/2021) morning, SR has been raised and I got ticket confirmation. After that no response till 12 o clk. So I called Act Customer Service, they said this is port connectivity issue, Service Engineer Raj will come to my premises and resolve it at 3 pm. I have waited till 3, but no response again. So I called them again, they said that port has been connected and issue resolved. I just shocked. I...

Hi Team,

Reference mobile number - [protected] (ACT fibernet registered)
Name - Krishna R Danda

I had recently placed a request to change my plan from 6 months to month on month. The reason for the downgrade is because I want the invoice in my name but it was generated in my mother's name (Previous owner). The team said they cannot change the invoice to my name. Since its a 6 month plan, I requested it to be changed to monthly plan so that I can make the monthly payment and from next month onwards invoice will come in my name.

Changing plan - Doesnt it sound simple. For the last week, nearly every day I am calling about this and they have taken an action to change the plan as of Apr 21st. But my last day to make payment is Apr 15. I cannot make the 6 month payment and I need to make the month on month payment. I have been calling several times to make the plan change immediately but still no response. On 16th my line will get disconnected. Please assist!

Raise the request for name change almost 40 days before we called almost 8-10 times to the costumer care executive and they are nit able to resolve the issue ., don't know why, when we call they barrow some time unfortunately they will close the tickets without any discussion, like that they did twice still my issue persist.

Sent a mail to appellant as well they also replying with draft massages only. I want to have a solution for same.

If some body called from ACT it grate help. my account no:[protected]

Phone:- [[protected]]

Raise the request for name change almost 40 days before we called almost 8-10 times to the costumer care executive and they are nit able to resolve the issue ., don't know why, when we call they barrow some time unfortunately they will close the tickets without any discussion, like that they did twice still my issue persist.

Sent a mail to appellant as well they also replying with draft massages only. I want to have a solution for same.

If some body called from ACT it grate help. my account no:[protected].

Phone:- [protected]

SR[protected] was registered on 18-Mar-21 for the removal of junction box from the premises. After few days complaint was closed without my consent & box was not removed.
SR[protected] was registered again for the same request on 23-Mar-21 & this time it was closed without my consent on 27-Mar-21, of course, without removing the junction box.
SR[protected] was registered again for the same request on 05-Apr-21 & this time multiple promises with new ETA's each time were made but ultimately ticket was closed on 09-Apr-21 without providing the resolution. I immediately reached out to customer care & got the SR[protected] Reopened on 09-Apr-21. Meanwhile, I also wrote to Nodal officer on 06-Apr-21& have been trying to get satisfactory response since then but unfortunately, in all these days, not even a single time I got call from ACT team to provide an update or to remove the junction box.

Yesterday, on 12-Apr-21, I have already requested for disconnection and ACT team is yet to respond on the same. I want my account to be disconnected & junction box and wiring to be removed, immediately.

My name is Srinivasa Rao Tummala and my mobile number is[protected] and I am residing in D.No.54-14-4/18, , Plot No 212, Srinivasa Nagar Bank Colony, Vijayawada 520008, AndhraPradesh. and I am a Senior Citizen.(age 63)
I have ACT FIBER NET CONNECTION SINCE LONG TIME. six months back I have given a complaint that my internet connection was failed. after 2 days the ACT fiber net technician came to my house and told me that "a connection box should be installed in my house campus and should also have electrical connection and also he said that they will deduct Rs 50/- per month in the upcoming bill for using my home electricity. I agreed to that, Immediately they tightened the connection box and took electrical supply from my house. accordingly my internet connection comes. after 6 months i have received message for payment of Rs 4046/ without deducting Rs 300/-(ele charges Rs 50/-x6 months=total Rs300/-)
then everyday number of times i complain to the customer care centers but they could not give sufficient answer, and sent messages and voice messages that if i am not pay the entire bill amount the service of my net connection will be disconnected. From today they (ACT Fiber net)they are blocked my mobile calls also.when i called its display on my phone as "not respond time out" . I am ready to pay Rs 3,[protected]=3746)Kindly do the justice

Hi.
My act id is[protected]
I have discontinued from act 2 days back i.e., on 10th April 2021 and unfortunately I had to reconnect the next day i.e., on 11th April 2021. And I had made my previous payment which is left due as I wanted my connection back soon. But from yesterday I had made more than 15 calls to customer support. Every time I call, they would only say that they will reconnect within 2-4 hours after I receive...

Hi, Mr. Anand GS / Mr. Suresh Babu.

My name is surendra kaitaapalli,[protected] I'm facing issues from day one 2018 to till date on paying the bill, power waiver, as I mentioned sent many mails and spoken to many customer care executives giving fake promises and closing the tickets like Bot.no use to talk with customers care executives hopeless and your nodal officer also is in Cc u can check below trail mail, no use, present issue is from 6+1 month pack oct 2020 to April 2021 no power waiver was revised even my location in box is port 1 I don't know why, my bill due date 15 of april, and im follow up in with your executives for power waiver how disgusting it this, you check in account details every 7 months I need to call your executives and follow up them, Is this is the way u treat the customers, I will wait till 10 EoD for revise the bill if it not happens means please take ur box and keep it some where else.

Worst customer service, why I'm saying this because I facing from last 5 days, I think there is no super visors no audit no manager's in your company no one monitor

I spoke to seven executives

1. Pavankumar : Issue not resolved promised to arrange call back from supervisor, as of now didn't received. ( within 4hrs)

2. Spandana : same she said im taking complaint on this issue we arrange a call back to you, as of now not received ( within4 hrs)

3.Ramani : she promised to arrange call back and not yet received, these guys are simply reopen the ticket EoD it is automatically closed.

4. Deva: This guy even not listen to my query and call disconnected from his end. Need to take action on this person at least try to listen the query.

5.Naresh : he didn't know any thing about plans and wavier, all the things asking me please give training, he also did the kept me.on hold and disconnected the call.

6. Manesh

7. Naseem Raj

8. Sarika

9. Manager/TL y.harshad Kumar. He promised that issue resolved with 4 hrs,

I'm follow up you team from April 2 onwards to pay the bill before due date please revise for 6+7 months, but they just credited 1 month ras 59, this is happening from 2018

Are your team and you guys are harassing me, I want permanent resolution on this issue not for every time I need to call for power waiver in future. If it not happens means please take ur box, I don't provide a single unit.

If this is also not consern mail means please tell me whom should I contact.

Please check below mail for your reference.

Hope for the resolution.

Thanks and regards,

Surendra,

Act account no
[protected]

Need to change the ownership of Act Fibernet.
Transfer of ACT Fibernet ownership.

With respect to the above fibernet account we had done the payment but yet to receive the payment back to our account since we were informed by your that you cannot provide us the connection.

Hopefully, you will credit my account with the payment at the earliest;

Rgds,
Vijikumar. V

I have been facing internet issue for over a month now.
It has become a full time job now, to call ACT call center everyday for the issue.
The technicians keep closing the ticket promising resolution for the issue.
Below are some of the tickets I have opened for the past few days,
SR[protected]
SR[protected]
SR[protected]
SR[protected] Reopened
SR[protected]
SR[protected]
SR[protected]
SR[protected]
SR[protected]
SR[protected]

And the people attending the tickets are very careless and suggest simple fixes like restarting router and connect with LAN cable.

There is no proper escalation matrix

From past 2 months, this is some 10th time I've faced disconnection of internet. Whenever I call them, they'll tell "Junction box issue" and take days to fix it. I was done with it and told them to terminate my connection completely. Not once, but twice. But both the time they called me back and pleaded not to terminate the service and will rectify the issue asap. They gave a deadline of afternoon, by which they would fix it. Later postponed it to evening, and then to the next day. 2 days have passed, yet no updates. They aren't even ready to terminate the connection completely. What kind of service is this? I need an immediate response and compensation neither me or my family members have been able to use the internet for our WFH and online classes. We had to buy mobile internet packs as well which was of not much help considering how slow it is.
User ID:[protected]

I want to deactivate my act fiber net acount as I am moving out of city to my village. But whenever I tried to call the customer care executive, they will disconnect the call immediately after I told them to deactivate.
Please deactivate the activate the account as soon as possible. My act fibernet ACCOUNT No :[protected] and linked mobile number: [protected]

Hello!

On march ending 2021 i have requested for account closure and your employee asked me to ignore the bill...?

I want to close my account but your employees are not at all responding to my queries I request to respond to my account closure request.

Thanks!