ACT Fibernet Complaints & Reviews

Hi,
I want to close the connection as I have moving to other place.
I tried to reach out to customer care, no response from them and I have sent email too..no response from support to.
I have cleared all my dues.
Please disconnect
Account ID[protected]
Ph - [protected]

Thanks,
Shruthi

I am trying to raise my ACT transfer request from the application, but it's continuously saying "Something went wrong, try after sometime".

My current location: B-308, 209, Bellandur, Bengaluru, Karnataka 560103, India
New location: 401, Silver Pride Apartments, Off Harlur Rd, Amblipura, 1st Sector, HSR Layout, Bengaluru, Karnataka 560103

ACT account Details
=======================
Name PALLAB KUNDU
Address B-308, 209, Bellandur, Bengaluru, Karnataka 560103, India
E-mail [protected]@hotmail.com

Home Phone [protected]
Work Phone [protected]
Mobile [protected]

I need to complete this transfer on 3rd April, 2021.
Please do the needful.

I paid money on 26th March 2021 for package of 6 months ie.5270.Till now no connection was given and the people who called from act fiber they are saying that connection cannot be given we will refund the money but till now I didn't get any refund.
Very poor service and process is also very slow late.

1st port person switches devices off, I don't get to use internet on weekends & weekdays from 9PM till next day 10AM.
Have raised several tickets, in spite of solving the issue ACT employees talk rudely or doesn't respond at all & closes ticket without consent.
Dint expect this kind of service from ACT.

Registered acc #[protected]
Services tickets raised :
SR[protected]
SR[protected]
SR[protected]
SR[protected]

As mentioned above subject line., with our account with you for user ID 10918469., registered mobile number: [protected]

Matter is that internet service is very poor., and since last one year we are facing connectivity issues., now also its down since last 20 days, after various requests no one is came for services.,

Neither ACT broadband is returning our advance payment

Connection speed has been very slow.
- Contact number: [protected]
Please check why this is occuring. If this cannot be rectified, let me know so I can look for alternate vendor.

I was using ACT fibernet until Aug 2020 on which I have terminated my account due to poor service (more disconnections and too long resolution time) in my area. I have settled my dues in the same month after the invoice was generated.

In the mean time, there were too many IVR calls and messages requesting for reactivation of ACT which was annoying to an extent. I got receiving IVR calls even though I select option '2' which means do not call back. So I thought I would press other options and got a call back soon (08.03.2021).

The ACT executive said that the network have been upgraded in my area and offered me to try the connection free for 7 days. I refused initially and in the end accepted to try out the free trial. There was no mention about reactivation or reconnection in the mean time.

No executives visited my premises until 13.03.2021. I told the executive who called me on 13.03.2021 that I do not need the connection as it took too long to even get the trial connection then I would expect similar response also for resolution later on any issues on the network.

In the mean time, I got an SMS that my connection is reactivated on 11.03.2021 and an invoice for around INR 650 on 12.03.2021.
I called customer care and was unable to understand the issue and unable to provide solution.

I wrote the same to Nodal and finally to Appellate on 16.03.2021 on this issue. But I have received no resolution on even a call back on the escalation until today (25.03.2021).

I have raised case [protected] on 18th March for relocation. Got a message this will be taken care in 72 hours. But till now have not got any calls at all. Also called support thrice and they say someone will contact you soon. It's been a week now and yet no clue when this will complete.

It's better to close the connection is what I feel.

R.Tamilmaran, account[protected]

dear sir/Madam,
ACT fibernet is networking problem in my house for the last two days. I made a compliant regarding this two days before by app and ACT support No. is busy at all time. My compliant could not be considered. I am fully unsatisfied about your compliant redressal. my attitudes moves towards to go for another service provider. I trust that the compliant will rectify soon.

I've been using this fibernet connection for 6+ months and renewed recently now. I shifted my house and requested for disconnection within 3weeks after renewal. I've been waiting for almost 2 weeks now, they have not given me refund yet. Every time i meet up customer care and nodal team, i get a new ticket number, because each ticket is closed automatically after 3 days without information.

Finally i decided to comment on social media due to this hassle. So i raised a refund my money, since i've paid money in renewal for 6months.

They said, they don't have the policy of refunding money. Anytime in future if i decide to avail their service?

My last ticket no is: SR[protected]

I have been a customer of act fiber for last 10 years, with 3 diff accounts at 3 diff sites. i usually make 6 months advance payments, 2 times every year. Likewise made payment till may 2020. But as lock down hit us all we used only till march. After which the site is shut. We dint open the site until recently i.e. feb 2021. I called them for reactivation in feb 1st wk. they explained about a scheme for 3 months package, 500 per month.. 1500 for 3 months. i immediately went to my account to pay, i have seen there an outstanding due amount of 900 plus, i called them and asked what is that for, i paid everything in advance for whatever i used, why is the balance reflectingg... they asked me to ignore that, go to other and make 1500 rupees payment. I did the same right away. After a month exactly in march month my account was deactivated. I contacted them .. they said that 900 plus needs to be paid. I requested for clarification.. after number of calls to customer care .. billing team got into action, called me and clarified that i need not pay that 900plus and they activated after a day or so... this is a school, we use internet to conduct online classes for high school students. For 2 days students missed classes. Today on march 22nd they deactivated again for the same reason. I have no words. Students have exams, we had to postpone exam for 1hour because act fibrenet promised to activate in 20 mins. But that ended up as false promise. We all used our mobile phones as personal hotspots and conducted exams. It is undoubtedly expected them to maintain clarity. Ofcoarse i still have another 1 and half months og service, but i am moving to airtel.

We have done payment through internet banking, then your company is not reflecting amount in our act account, and disconnecting internet

On 19th March 5.37 PM i paid for my new connection through PayTM (1280Rs) which said transaction successful but they have not recieved the payment so the agent asked me to pay one more time and this time it went through immediately. Upon asking their customer execs they are justing saying that only 1 payment has been made and we have not received double payment. The agent is saying it happens and people don't even get their moneyback. I am...

On 21st Feb 2021 - I asked them to please disconnect my connection and refund my money.
Reason: In a short duration of 2 months i have raised tons of complaint and they are not able to resolve my issues.

I waited for 10-15days for my refund, but didn't get any.
Then called them again on 8th march. Customer care said we only process refund if you call us and request for refund.

Act Account no:[protected]
Complaint id raised on 8th march - SR[protected]
This was closed by them on 13th march then called again they reopen and they again closed it. I still didn't receive my money.
The amount customer care told me is around 3300 rs plus.

This is clear scam because i m begging for my money since the day i asked for disconnection (21st Feb 2021) but still no luck. I don't have energy to keep calling them for my money.
They should refund me the money for February month as well because of the pathetic service provided by them.

On October a sales executive from ACT team (Shivu ) checked in our residence to get the new connections done. I requested him to give me some monthly payment plan. But he suggested that Rs 5677 has wonderful offer with six months (till April 19th 2021) validity and a router free. So I agreed. As I point of contact from ACT team he assisted to opt for the plan and assured that he set the right plan. But now I am asked to pay to resume service.

On Oct 19 though he performed all the steps from payment to selecting plans I asked him to send an email with the details which he did not do and assured that there will be no issue until 6 months. But now while contacting him, there is no proper response. Please have this checked. I am getting SMS stating that account is suspended. When I open a service request they are just closing it without addressing it.

Disconnect the connection more than a year but i am keep on Getting automated calls. Every time i used select proper option 3. No need. Not required option

I have raised ticket with act nodal team no use. Keep getting

Please help me to stop these calls

Act team didn't refund me my money once I paid for connection they didn't give me connection due to their internal issue.

The issue was from their end so I requested for refund now I am not getting refund money as well.

I had terminated my ACT account that I had availed from Feb 2020 to Apr 2020. The ACT team had received my router on 30th Jan 2021 which is Rs 8000 and said I should receive refund in 10 days. So far I have been keep on sending emails and there are lot of SRs raised and 3 of which listed below
So far no response. Hope they respond sooner.
SR[protected]
SR[protected]
SR[protected]...

This is Hemanth Regala, I referred my cousin Bachala Yashwant for the New Connection with ACT fibernet on Mar 7th 2021, paid the amount Rs: 2121/- on the same day through ACT Mobile APP.

They promised to provide me with the services within 24 hours.

We are on Mar 15th 2021, it's been 8 DAYS, none of their team or member came to my house OR at least tried contacting me or my cousin.

Even my calls got ignored several times when I try to reach their sales executive(who promised the services within 24 hours of time)

I have been calling their customer care everyday and always they are answering like "Sorry for the delay, we are keeping this request in HIGH and today our technician will get back to you". The same answer I have been hearing for a week now and NO body called me on this request.On top of it they are closing the complaints without my consent.

I'm very much disappointed with the service, I felt like I was cheated and not sure whether they will provide me with the service.

Good evening,
It’s really an awful time to get in touch but no other go.What kind of connection are you providing? All just fake ideas and plans? No proper service nor response from the provider or the service operator!!
Are we just here to wait for you to send someone? I don’t understand like filed a complaint and they never responded to it.They never came even after responding after hours of calls! They informed that they’d check the problem within an hour but no one showed up! Now all I need is a refund because I’m totally fed up with your network connection which is totally not satisfying.Hope you atleast reply at the earliest.