ACT Fibernet Complaints & Reviews

R.Tamilmaran, account[protected]

dear sir/Madam,
ACT fibernet is networking problem in my house for the last two days. I made a compliant regarding this two days before by app and ACT support No. is busy at all time. My compliant could not be considered. I am fully unsatisfied about your compliant redressal. my attitudes moves towards to go for another service provider. I trust that the compliant will rectify soon.

I've been using this fibernet connection for 6+ months and renewed recently now. I shifted my house and requested for disconnection within 3weeks after renewal. I've been waiting for almost 2 weeks now, they have not given me refund yet. Every time i meet up customer care and nodal team, i get a new ticket number, because each ticket is closed automatically after 3 days without information.

Finally i decided to comment on social media due to this hassle. So i raised a refund my money, since i've paid money in renewal for 6months.

They said, they don't have the policy of refunding money. Anytime in future if i decide to avail their service?

My last ticket no is: SR[protected]

I have been a customer of act fiber for last 10 years, with 3 diff accounts at 3 diff sites. i usually make 6 months advance payments, 2 times every year. Likewise made payment till may 2020. But as lock down hit us all we used only till march. After which the site is shut. We dint open the site until recently i.e. feb 2021. I called them for reactivation in feb 1st wk. they explained about a scheme for 3 months package, 500 per month.. 1500 for 3 months. i immediately went to my account to pay, i have seen there an outstanding due amount of 900 plus, i called them and asked what is that for, i paid everything in advance for whatever i used, why is the balance reflectingg... they asked me to ignore that, go to other and make 1500 rupees payment. I did the same right away. After a month exactly in march month my account was deactivated. I contacted them .. they said that 900 plus needs to be paid. I requested for clarification.. after number of calls to customer care .. billing team got into action, called me and clarified that i need not pay that 900plus and they activated after a day or so... this is a school, we use internet to conduct online classes for high school students. For 2 days students missed classes. Today on march 22nd they deactivated again for the same reason. I have no words. Students have exams, we had to postpone exam for 1hour because act fibrenet promised to activate in 20 mins. But that ended up as false promise. We all used our mobile phones as personal hotspots and conducted exams. It is undoubtedly expected them to maintain clarity. Ofcoarse i still have another 1 and half months og service, but i am moving to airtel.

We have done payment through internet banking, then your company is not reflecting amount in our act account, and disconnecting internet

On 19th March 5.37 PM i paid for my new connection through PayTM (1280Rs) which said transaction successful but they have not recieved the payment so the agent asked me to pay one more time and this time it went through immediately. Upon asking their customer execs they are justing saying that only 1 payment has been made and we have not received double payment. The agent is saying it happens and people don't even get their moneyback. I am...

On 21st Feb 2021 - I asked them to please disconnect my connection and refund my money.
Reason: In a short duration of 2 months i have raised tons of complaint and they are not able to resolve my issues.

I waited for 10-15days for my refund, but didn't get any.
Then called them again on 8th march. Customer care said we only process refund if you call us and request for refund.

Act Account no:[protected]
Complaint id raised on 8th march - SR[protected]
This was closed by them on 13th march then called again they reopen and they again closed it. I still didn't receive my money.
The amount customer care told me is around 3300 rs plus.

This is clear scam because i m begging for my money since the day i asked for disconnection (21st Feb 2021) but still no luck. I don't have energy to keep calling them for my money.
They should refund me the money for February month as well because of the pathetic service provided by them.

On October a sales executive from ACT team (Shivu ) checked in our residence to get the new connections done. I requested him to give me some monthly payment plan. But he suggested that Rs 5677 has wonderful offer with six months (till April 19th 2021) validity and a router free. So I agreed. As I point of contact from ACT team he assisted to opt for the plan and assured that he set the right plan. But now I am asked to pay to resume service.

On Oct 19 though he performed all the steps from payment to selecting plans I asked him to send an email with the details which he did not do and assured that there will be no issue until 6 months. But now while contacting him, there is no proper response. Please have this checked. I am getting SMS stating that account is suspended. When I open a service request they are just closing it without addressing it.

Disconnect the connection more than a year but i am keep on Getting automated calls. Every time i used select proper option 3. No need. Not required option

I have raised ticket with act nodal team no use. Keep getting

Please help me to stop these calls

Act team didn't refund me my money once I paid for connection they didn't give me connection due to their internal issue.

The issue was from their end so I requested for refund now I am not getting refund money as well.

I had terminated my ACT account that I had availed from Feb 2020 to Apr 2020. The ACT team had received my router on 30th Jan 2021 which is Rs 8000 and said I should receive refund in 10 days. So far I have been keep on sending emails and there are lot of SRs raised and 3 of which listed below
So far no response. Hope they respond sooner.
SR[protected]
SR[protected]
SR[protected]...

This is Hemanth Regala, I referred my cousin Bachala Yashwant for the New Connection with ACT fibernet on Mar 7th 2021, paid the amount Rs: 2121/- on the same day through ACT Mobile APP.

They promised to provide me with the services within 24 hours.

We are on Mar 15th 2021, it's been 8 DAYS, none of their team or member came to my house OR at least tried contacting me or my cousin.

Even my calls got ignored several times when I try to reach their sales executive(who promised the services within 24 hours of time)

I have been calling their customer care everyday and always they are answering like "Sorry for the delay, we are keeping this request in HIGH and today our technician will get back to you". The same answer I have been hearing for a week now and NO body called me on this request.On top of it they are closing the complaints without my consent.

I'm very much disappointed with the service, I felt like I was cheated and not sure whether they will provide me with the service.

Good evening,
It’s really an awful time to get in touch but no other go.What kind of connection are you providing? All just fake ideas and plans? No proper service nor response from the provider or the service operator!!
Are we just here to wait for you to send someone? I don’t understand like filed a complaint and they never responded to it.They never came even after responding after hours of calls! They informed that they’d check the problem within an hour but no one showed up! Now all I need is a refund because I’m totally fed up with your network connection which is totally not satisfying.Hope you atleast reply at the earliest.

I paid my act bill through online mode but still it’s showing suspended I tried to contact but nobody is answering please resolve my matter.

Hi all, after payment also every night at 1:30 am my account is getting suspended automatically.daily I am calling customer care who are supporting only between 7:30am to 12am.
We are getting account suspended at 1:30am.whom to contact at that time to resolve the issue.

Please do needful and get me out of this trouble.SR[protected]

Paid the due amount on 12th Mar 2021 successfully. Still the account is suspended for unknown reasons. Cannot contsct customer care. They say to make the payment first and we can contact. No response from Social media and helpline number as well.

Attached is screenshot of successful payment. Request you to kindly look into this

Ive paid the bill and yet my account has been suspended.

Account number:[protected]

1) I want to share an unpleasant experience, I had sent an email few days asking for process to deactivate my ACT broadband connection. ACT team dint even try to reach me asking the issue and straight away deactivated my connection !! Though I was asking the process from some other account & not mine !! Is this the way you treat your customers, btw been using your services for 6+ yrs now !!

2) Now I get a notification that ₹150 will be added as reactivation charges on my next bill, totally unfair !! This is your fault and I should not be charged this

3) Many days in a month their service is down, & they take 48hrs min to resolve the issues. But still they will go ahead & bill for entire amount & not pro rata !! When you can levy reconnection charges you should also calculate days when internet is shut down & charge accordingly.

4) Raised many issues on email/twitter, but looks like they don't care anymore.

It's been more than 6 days after doing the payment but still there is no god damn connection done
All my work is at stake
And the false promises made by the customer care is pathetic
Not giving my refund plus not giving the connection
Biggest regret getting into this
Disgusting service.

Hi team I have taken new connection on Friday n still no technician assigned post request for high tension wire new cable requirements please escalate the ETA given has also been crossed so disappointing.

I have been facing internet outage at my place in Mahadevapura, Bangalore for the last two days.
They keep closing the ticket without any confirmation call from their end to check if the issue is resolved. This is ridiculous.
They charge an additional amount of Rs. 100 if you fail to pay the bill even by a day past the deadline. But no refunds for two complete days of service outage and impacted office work. I had to be on leave from office. Who is going to compensate me for that?

These people are running a scam in broad daylight.