ACT Fibernet Complaints & Reviews

Hi

Interneti s not working from past 3 days.continious request to them to rectify is not helped

Hi

Internet is not working from past 3 days.I have continuously requested them to rectify the issue but of no use

I have taken the new Act connection on Feb 19. I have paid for ACT lightning plan but after installation ACT Strom plan was reflecting in the app. Then I enquired in customer support they said they will change the plan with 24 hours. I have raised the request on Feb 20 but still no one called back for the issue. I have been calling regularly each day but still no response. After I spoke to the customer service person today (Feb 25) the ticket was closed automatically without any communicating to me and the service person was saying that the plan change will happen on next month only and he was saying he can change but will need additional charges. It is a fault of ACT to activate a plan then the one for what I have paid for. Why should I wait for 10 days when I have paid fully for a plan and use a downgraded one.
Pathetic service from the customer support . These is no intension to resolve the issue and I couldn't find how to escalate higher.

I opted for ACT new connection of 6 months plan for which the executive asked me to pay a certain amount of money. The next day he tells me that the company isn't approving for a 6 months plan and that my money will be refunded. It's been 10 days since he told me this and I haven't received any formal receipt saying that my refund has been processed. The customer care is less than interested in solving my query.

I had requested for a new connection on February 3rd 2021, and paid advance payment of rs.4194. 4 days later their team said that it was not possible to give the connection, so I immediately asked for a refund on February 7th 2021, after 15 days still no response from them. Guys can you please guide me how to take complaint against these fraudster company??

I have closed my subscription plan on 13 January 2021 and raised a refund request. For the last 1 ad a half months I am tired of calling the ACT call center and writing dozens of emails. These people are so ignorant and reckless about refunding the customer's money. I am waiting for my refund for 1.5 months. I request the concerned authorities to take severe action in this and help in getting my refund as early as possible.

I am a customer fro past 7years..never had a problem but 2days past my quota is showing as completed. changed router password and act portal password. puchased 20gb free bytes on 18th feb 2021. it also gone in 30minutes. called customer care..they listened and disconnecting call. today 19th feb2021...again purchased 20gb that is also gone in 30min. no one from act is listening to me even after24 hours i am going to file a consumer complaint. my name is suman and my number is [protected]

I paid Rs 10090 for ACT Lightening plan 6M+1M for period 11th Jan to 10 Aug. Later without my knowledge the period extended to 31st August and asking for balance amount for 20 days. On non-payment the line is disconnected today 19th Feb 21.

Concerns:
1. Who asked to change the plan period
2. Why line is disconnected when amount is still lying with ACT

Request:
1. Either provide apology in writing for change in billing period, and now for discinnection
2. Or reduce the billing period.
3. Else, please continue with disconnection and refund the balance amount.

Very very unprofessional behavior. From 1st Feb almost everyday i got threatening call for disconnection.

I get 1 call and 2 messages minimum everyday for the past 1 month. I tried blocking the numbers but every day it changes to another number too. I am so annoyed by these promotional messages. The worst part is I don't mind reactivating the connection but now I live in a city where they don't even have service.

Hello,

We have been ACT subscriber since couple of years. I'm writing here with regards to my continuous complaints to the ACT customer care service with respect to the tele-communication service charge that is an extra amount that was charged on my current bill as compared to my older bill. I'm not sure what miscommunication is going on, everybody whom I spoke to since 8 days, told me that today the engineer will come to the filed visit and will check the tele communication service and will deduct the same from my bill. Till now none have come nor neither my bill was settled.

And they are so irresponsible, not at all assisting me properly for every small thing I need to spend lot of minutes speaking to them everyday.
It would be great if you can address this issue immediately.

I'm sorry to say this but, It is really a very disappointing service.

I have persistently told the representatives that my account is very close to due date and it might get suspended but they were so stubborn that, they told me it won't get suspended and we have put an extension on your account.
Now see, today my account got suspended who will take the responsibility. Please reactivate it, just because of this damn issue we need to face such difficulties and spoil our work. As all the work is done remotely these days, we have to depend on your service. I even told them, I will pay and give me refund later but none have paid attention to this.

I would really appreciate if you can help us with this. If it is not possible with you guys to resolve such small issue, then we will definitely try to look for other competent internet service providers in the market.

Thanks,

Sandeep

Hii
I am using act storm on Feb 1 I activated and deactivated my Netflix account of act and after some days I have been overcharged I didn't get to know that still Netflix is added when they we do not pay bill they will be calling but if we activate or deactivate something they will not make a call there was a option to deactivate so I deactivated over there when I said them I deactivated they are saying u have to deactivate through call...I got shock then why was the option there...I was having so many calls from them to pay bill but I do not want to continue because it was not a good service they are forcing me to have connection and pay bill so I said them to deactivate the account so that they can be quite they didn't do that also and not providing service in time...And they are asking router back I have seen so many services not taking router back but they are taking this is totally unfair ...
Act fibernet I need u to deactivate my account thank you

Hi, Present am using Act Fibernet service. It is installed on 31st January, 2021. On February 1st a new bill generated to me with due date of 10th February. I have taken one month plan. It has validity upto 29th February. Today my internet service is disconnected due to pending bill of Rs 19/-.

On calling customer care, they said that I have validity upto 29th February. And I have pending bill of amount Rs 19/-. That's why they disconnected my service. And I asked them that I have validity upto 29th February, if I didn't pay Rs 19/- then you can disconnected on 28th February. Without answering further customer care disconnected my call. How silly it is disconnecting service for Rs 19/-, still I have 17days validity. I tried calling customer care numbers [protected], [protected], but there is also no response.

Although I have proceeded to pay that big amount (19rs), but in online unable to pay that amount. What to do now?. Through this consumer cell am requesting all users that don't take this Act Fibernet service, am suffering with their service since registration.

Hi,

I have requested for a plan downgrade and removal of suspension from my account, and I have been calling and raising tickets with the team and always the associates say that it will be activated between 30 minutes to 4 hours. And, I have followed up many times since 2 days. I would really appreciate if you can resolve such miscommunication issues. Please let the customer know, what is the real issue and how long it will take, at least we could make any arrangement.

Thanks,

My act account number[protected].I received call from you offered me 3months +1month free plan.so I paid advance 2031 rs on 28 oct 2020.Now i have received bill due amount.1892.91 and account has been suspended.I have attached proof of receipt .Please resolve this issue as soon as possible

Act fibre net is down since yesterday morning (5th Feb), all calls to customer care are of no use as they have no idea about what's going on in your company.
Location
Musheerabad
Hyderabad.

Hello i am an existing customer of act fibernet. I am shifting my residence another apartment complex were they already have the feasibility and networking installed. Why do you charge for shifting in that case.? What is the logic behind this?

The charges the customer care said for this is rupee 650, while we already have the cables installed inside the house each room by the builder what is this cost for?

City : Bangalore
Area : Hsr layout

I have been a customer for ACT broadband for past 5 years and they had placed the CX junction box in my house 5 years back, I asked the Company to remove CX box in 2019 since I was planning to vacate the house. every time a ACT personnel will visit the box to add new connection he will promise the box will be removed with in 5 to 10 days but no action taken, So I disconnected my Act connection 3 months back so that they will remove the box...

I am struggling to get the subscriber name change on my wife's name, but since one month I am following it and there is no response, created lot of tickets and they are being closed by giving the reason, there must be technical issue and the ticket got closed. No information prior to closing the ticket.

Services get better day by day, but ACT Fibernet is becoming worst day by Day.

very disappointed with ACT Fibernet service,

email: [protected]@gmail.com

Hi, I applied for broadband connection with act fibernet at vijayawada, and paid 1508Rs on Feb 2nd morning 10am. initially they said connection will be given within 24hrs
No response till now. Pasting the message I recived after payment below
'Subscriber, We acknowledge the receipt of Rs:1508 towards ACT Fibernet Account No[protected] on 02/02/2021'...

Hello Team,

Just a subscriber Name change is taking 1 month of time.

Its just like screwing the customer.

Email- [protected]@gmail.com

Thanks & Regards
Sarabmeet