ACT Fibernet Complaints & Reviews

Dear Sir,

This is with respect to connection #[protected], we have raised the ticket for shifting of junction box almost 10 days back and still the same is not been done and due to which I have to bear additional rent and poor connectivity issues. With busy schedule and with poor connectivity issues, we had followed up with customer care team multiple time but our efforts are vein and getting lots of stress is added. This pop-up BP and other health issues to me and added lot of frustation. Fiber Act is not giving refund and not allowing to go to other internet service providers as well. Grateful, if you could take action to resolve my issue.

Hello,

I'm an ACT Fibernet consumer and have been using this connection for the past 2 years. My account no. [protected].Recently I had a situation where I had to shift to a modem from one room to another within the same address.

So I raised a ticket on Customer care for shifting purposes and there was least response on the first hand and next very shocking fact is that the shifting amount they charged(650 rupee) on the customer without informing from both customer service and service technician. This is really very high.

I have already taken the basic plan of 799 which I thought will be economical and affordable for and in any unavoidable circumstances is bearable, but the amount for shifting by itself is very high when compared to my monthly due am paying.

Kindly reason out why do you charge such a large amount on the customers without informing the service cost and why on other hand when i have the modem in hand and when you just need to get me the connection alone on that locality and we pay monthly bills around that is bearable for us. During change of modem from one to another there is no additional cable used. Moreover one of the main reasons to change the modem cable is taking it through concealed wiring. The technician did not do the work as expected. Irrespective of all these they charged this huge fee.

keeping such extra pay load on us, i don't think it is appropriate.
If you really think that this amount is fair enough for the customers I expect a proper validation.

Thanks

ACT installed Junction box at my house. Since then we have been experiencing power outages. I have spoken to their customer care executives many times but there is no response from their side. We have been facing many problems. I have already told to repair persons who come and give connection to new customers to remove it but they will say that they will come next day but they won't show up despite calling many times. You people are acting like leeches. ACT customer care is the worst. Very bad experience.

Hi I called the ACT fibernet helpline to downgrade my plan from the existing plan to one lesser. The customer care guy called AKASH kept insisting that this can happen only for the next billing cycle. I have called on March 04 where the usage has been negligible and on insisting on talking to his manager refused to patch the call through I think this is not acceptable

I have been trying to get in touch with your company, but no one cares about this I have tried all the medium still no one responding, maybe around a year back my tenant had installed the act fiber junction box in my building and they had some sort of deal with you I don't know how much was that but I was compensated by my tenant when they left the place since they have vacated the place the box is still in my building and drawing current through my meter which I pay the bill. they have vacated the place in October since then I have been trying to get in touch still no response I spoke to the local guy who has installed the box and has shared my bank details ( AS I AM NOT AN ACT FIBER CUSTOMER for obvious reasons )with them either reimburse the pending amount within 48 hours or else I will just cut the cable and throw the box in the dustbin it's up to you I have waited to get sorted for almost 4 months you tested my patience

I have registered for new connection and the sales guy called me and reached my place immediately, without knowing availability Promised me that on the same day set up will done.
which did not happen. when i consulted with near by people they told me ACT is not available at my place. I applied for the refund on 23rd feb 2021, after six days ACT raised refund service ticket (SR[protected])It has been two weeks and still i did not receive the refund.

Account no[protected] Hyderabad. Act technician gave wired connection and activated router on 01/03/2021 for 12 months plan. So according to this Package Start date should be 01/03/2021 to 28/02/2022 but to my surprise, I saw package start date is 27/02/2021 & end date 26/02/2022 which are WRONG.

Wrong 27/02/2021 to 26/02/2022
Correct 01/03/2021 to 28/02/2022

Here my registered no. is - [protected]
acc. id[protected]
I want to disconnect my connection permanently, I am not satisfied with your service, its highly charged and not getting the 100mbps speed acc. to my plan. third party is giving much better plan is cheap price. customer services is very poor quality.

I want a full refund asap.

Hello Sir/Madam
I want to deactivate my ACT Fibernet(Internet) connection due to relocated

My details in below
Name : Balamuralikrishna
Account I’d:[protected]
Input/Mobile: [protected]
Address: No.36, Big Street, Anakaputhur, Chennai -70

Hi

Interneti s not working from past 3 days.continious request to them to rectify is not helped

Hi

Internet is not working from past 3 days.I have continuously requested them to rectify the issue but of no use

I have taken the new Act connection on Feb 19. I have paid for ACT lightning plan but after installation ACT Strom plan was reflecting in the app. Then I enquired in customer support they said they will change the plan with 24 hours. I have raised the request on Feb 20 but still no one called back for the issue. I have been calling regularly each day but still no response. After I spoke to the customer service person today (Feb 25) the ticket was closed automatically without any communicating to me and the service person was saying that the plan change will happen on next month only and he was saying he can change but will need additional charges. It is a fault of ACT to activate a plan then the one for what I have paid for. Why should I wait for 10 days when I have paid fully for a plan and use a downgraded one.
Pathetic service from the customer support . These is no intension to resolve the issue and I couldn't find how to escalate higher.

I opted for ACT new connection of 6 months plan for which the executive asked me to pay a certain amount of money. The next day he tells me that the company isn't approving for a 6 months plan and that my money will be refunded. It's been 10 days since he told me this and I haven't received any formal receipt saying that my refund has been processed. The customer care is less than interested in solving my query.

I had requested for a new connection on February 3rd 2021, and paid advance payment of rs.4194. 4 days later their team said that it was not possible to give the connection, so I immediately asked for a refund on February 7th 2021, after 15 days still no response from them. Guys can you please guide me how to take complaint against these fraudster company??

I have closed my subscription plan on 13 January 2021 and raised a refund request. For the last 1 ad a half months I am tired of calling the ACT call center and writing dozens of emails. These people are so ignorant and reckless about refunding the customer's money. I am waiting for my refund for 1.5 months. I request the concerned authorities to take severe action in this and help in getting my refund as early as possible.

I am a customer fro past 7years..never had a problem but 2days past my quota is showing as completed. changed router password and act portal password. puchased 20gb free bytes on 18th feb 2021. it also gone in 30minutes. called customer care..they listened and disconnecting call. today 19th feb2021...again purchased 20gb that is also gone in 30min. no one from act is listening to me even after24 hours i am going to file a consumer complaint. my name is suman and my number is [protected]

I paid Rs 10090 for ACT Lightening plan 6M+1M for period 11th Jan to 10 Aug. Later without my knowledge the period extended to 31st August and asking for balance amount for 20 days. On non-payment the line is disconnected today 19th Feb 21.

Concerns:
1. Who asked to change the plan period
2. Why line is disconnected when amount is still lying with ACT

Request:
1. Either provide apology in writing for change in billing period, and now for discinnection
2. Or reduce the billing period.
3. Else, please continue with disconnection and refund the balance amount.

Very very unprofessional behavior. From 1st Feb almost everyday i got threatening call for disconnection.

I get 1 call and 2 messages minimum everyday for the past 1 month. I tried blocking the numbers but every day it changes to another number too. I am so annoyed by these promotional messages. The worst part is I don't mind reactivating the connection but now I live in a city where they don't even have service.

Hello,

We have been ACT subscriber since couple of years. I'm writing here with regards to my continuous complaints to the ACT customer care service with respect to the tele-communication service charge that is an extra amount that was charged on my current bill as compared to my older bill. I'm not sure what miscommunication is going on, everybody whom I spoke to since 8 days, told me that today the engineer will come to the filed visit and will check the tele communication service and will deduct the same from my bill. Till now none have come nor neither my bill was settled.

And they are so irresponsible, not at all assisting me properly for every small thing I need to spend lot of minutes speaking to them everyday.
It would be great if you can address this issue immediately.

I'm sorry to say this but, It is really a very disappointing service.

I have persistently told the representatives that my account is very close to due date and it might get suspended but they were so stubborn that, they told me it won't get suspended and we have put an extension on your account.
Now see, today my account got suspended who will take the responsibility. Please reactivate it, just because of this damn issue we need to face such difficulties and spoil our work. As all the work is done remotely these days, we have to depend on your service. I even told them, I will pay and give me refund later but none have paid attention to this.

I would really appreciate if you can help us with this. If it is not possible with you guys to resolve such small issue, then we will definitely try to look for other competent internet service providers in the market.

Thanks,

Sandeep

Hii
I am using act storm on Feb 1 I activated and deactivated my Netflix account of act and after some days I have been overcharged I didn't get to know that still Netflix is added when they we do not pay bill they will be calling but if we activate or deactivate something they will not make a call there was a option to deactivate so I deactivated over there when I said them I deactivated they are saying u have to deactivate through call...I got shock then why was the option there...I was having so many calls from them to pay bill but I do not want to continue because it was not a good service they are forcing me to have connection and pay bill so I said them to deactivate the account so that they can be quite they didn't do that also and not providing service in time...And they are asking router back I have seen so many services not taking router back but they are taking this is totally unfair ...
Act fibernet I need u to deactivate my account thank you