ACT Fibernet Complaints & Reviews

I am using prepaid internet services of act fibernet account number[protected] from past more than 6 months. This month due to some personal reasons i did not recharge my prepaid account. From the next onwards there are so many messages daily basis are being sent and after a week or so they have started sending threatening emails and messages. I replied to them copying their modal and appellate email addresses. I got the call and i told...

I deactivated my ACT subscription for ACCOUNT No:[protected] on July 10th, 2023 but paid the full invoice amount for July month.
I keep on following up with the ACT team for a refund but they are saying “ACT does not entertain refund of any amounts that may have been paid by the ‘Subscriber’ and you can use the same credit balance by renewing the plan at the time of reconnection from our end.”

But I’m clearly saying that I have no plan to reactivate the account. So, we need your support to resolve the issue.

I am facing internet issue from last 4 days and 3 days back I had raised a ticket about the issue in ACT fibernet official site. But, it is not solved yet and takes long time to resolve, day by day they are increasing the resolution time; I am very disappointed with the service and they also charged for non-servicing days.

I am facing internet issue from 4 days and 3 days back I have raised the complaint at act fibernet official site.
I am very disappointed with customer service, day by day they are increases the resolution time but they are charging for the non-servicing days also.

for your reference; I am attaching the screenshot of act fibernet messages.

I recently moved to a new place where I have an internet connection with the name of the house owner and now I want it to change to my name but they are charging for this and will keep the internet down for a week.
Other providers do this in a day without charges.
Even after paying such a huge amount daily, there is some problem with the connection.

Account number[protected]

To start of, this has been the most horrendous experience I had to go through, I have been your customer for a very long time and was quite happy with your services however when I moved in 2019, I had requested for a transfer of your services to another location and had installed the power supply box, at that time the agent I spoke to said that there would be a power supply discount which would be automatically added to my account every year, however due to some mishap from your end you people failed to do it which to my misfortune I realised recently. When I called in none of your agents were cordial or polite instead they preferred passing me around to a number that disconnected even after waiting on the line for 20 mins.
I had agents call me back saying they are supervisors who would disconnect within 10 seconds, one of those supervisor's decided to talk to me for more than 10 seconds (this guy I really wished I could take his name down) was extremely rude and said that he wouldn't credit me back the power supply discount which according to your policy is something that a customer is liable for when he/she install a power distribution box and said do whatever you want to do and hung up.
This is my last attempt to resolve this issue before I post this on social media and raise a complaint with consumer court. I would really appreciate if we could get a solution for my issue wherein I am supposed to receive a special power supply credit from[protected].
Hoping we can find a solution to this.

Regards,
Mansa Rao.

My act account number is[protected]. My internet is not working. Why was I facing these issues frequently? Every month at least one or two times I am faced with the same problem. You don't have sufficient technical support engineers? Here they were always doing very slow and lazy work. Only two days before I faced the same problem and now again. I purchased this broadband connection for my online class purpose. Whenever I faced this problem, I canceled my online classes and faced income loss. If your side cannot give proper service, simply inform me, I will be ready to use another service provider.

I am from Madurai. ACT account number is[protected]. Here every month one or two times the internet was not working. Frequently I complained again and again to ACT customer care. They just send one ticket number only. But it takes a long time to resolve the problems. I think they don't have proper business requirements and sufficient knowledgeable technical engineers. All times they very slowly as well as doing their laziness work only. Whenever I face the issue, they are taking full one day for resolving. But whenever I was called them, they were answering my calls "one hour to solve, within evening to solve, within night to solve, within the early morning will solve and within afternoon will solve and again repeating same answers". They were not providing satisfactory services. Very poor service and very bad customer care support.

I am from Madurai. Here every month one or two times the internet was not working. Frequently I complained again and again to ACT customer care. They just send one ticket number only. But it takes a long time to resolve the problems. I think they don't have proper business requirements and sufficient knowledgeable technical engineers. All times they very slowly as well as doing their laziness work only. Whenever I face the issue, they are taking full one day for resolving. But whenever I was called them, they were answering my calls "one hour to solve, within evening to solve, within night to solve, within the early morning will solve and within afternoon will solve and again repeating same answers". They were not providing satisfied services. Very poor service and very worst customer care support.

Hi ACT,
I have been a customer for 4 years and enjoyed your service from yesterday I was facing issues like internet not working and raised a ticket for the following .I even paid a deposit of 1000 rs for router at the time.When technician visited they said that router is having port issue .I asked them to replace the port/router after a talk with customer care now the customer care team is telling me that they cannot replace it with a new router only a refurbished router will be provided and raised a disconnection request for the same as a service provider you are holding my deposit amount plus not even providing a viable alternative a refurbished one can have more issue's in near future

I am asking for refund from past one week but I am not getting proper response from your team of i don't get my money within today I will complain to consumer court i am feed up

Frequently internet disconnected after 24 hours also no one came and resolved issue.

After 24 hours we communicated to customer service again he is telling again 24 hours needed.

No proper response from customer care and technicians

Hi

Please note that i am using ACT net for the last more than 2 years here.

I switched over to new package of combo package and paid the required amount of Rs. 6, 400/- for 6 months package as per the direction from the sales man of ACT.

So you shound not charge any additional amount. But you charged Rs. 295 for otp connection something your people said. i dont understand it why this is required since it tis your duty to provide the net and scope TV as requested in the combo package.

I have talked to atleast 20 people at ACT Customer service but all in vain.

Having paid Rs 6.4 k and you are disconnection my internat is not accepatable at all and for each and every hour of your disconnection i need compensation of one month extention since i paid the money and it is with you. you dont have right to disconnect it.

Also please note that the scope TV connectivities are not working properly and requested your sales man to come and fix it but not turned so far or sent somebody to fix it.

under this circumstances i request to reconnect the interenet immediately..
Also send someone to fix once for all all the issues of combo pacakage.

My salesman in this case if one Mr. Sridharan Santhakumar whose mobile phone is switched off.

I have told him every day to look into it as he sold the package and i need my internet immediately without any stoppage.

You are supposed to compensate for the existing messup created by your organisation.

do act immediately and restore connection immediately.

Because of your lazyness in solving (22 people i talked to in this case) i have to use my alternative internet players to manage my things. hence you are to compensate me for the same.

If my connection does not come by 1.30 this after noon you have to compensate for 2 months extra internet on the amount i already paid.
If it is not restored by today then i need for each day one month extention for each day day. Hope you will understand and restore immediately connection

Act urgently ACT. I cant expect this nonunderstanding and lethargic attitude since I paid money and i am eligible to get the connectivity without stoppage.

Regards,

CA Subramanian Ranganathan, B.Com, ACA, ACMA, BL,
Tel : +91 [protected]

I even complained to the nodal office regarding router wiring dismantling and pick-up, my account is suspended but the hardware components are not being addressed to return by act service person.

I have disconnected ACT services in the year 2022 because of continuous network issues. No one contacted me to return router.

Now in 2023, after one year, iam getting continuous messages that they will contact me to return router. But no one gave a phone call.

I have mailed to customer care also. They said they will take care of issue.

But again I'm getting messages.

If no one called me, to whom should I return router. No one called me when I had disconnected.

But why are you harassing me thorough messages

If you have called me when I had disconnected in the year 2022, I should have given the router, why didn't you called me??? No one called me to return router. I had kept the router to return, but no call from ACT

Even now, you are messaging me that you will call to retrieve router, buy why you are not calling me?? If you don't call, to whom should I return router.

I can't put up anymore

Because of frequent network issues, I had disconnected. If you forgot to call me to return router, is it my fault??

Even now you are not calling. only I'm getting messages, but no call, without calling, to whom should I give router.

Please stop harassing me

Im having a connection of 100mbs plan in Bangalore for 3 months, and it's not even feasible for a video call, 5 Mbps max ill get sometimes, I'm tired of calling support who is saying our we will check new router from 2 weeks, so please i kindly request remove my connection and issue refund for the rest of the months, its getting terrible

Dear Fibernet,

I had Act connection from long since before 2019 and now I see them the Worst Operator for customer service I have seen in Internet provider. My Account No.]. I have requested for reconnection n 17 May 2023. And 25 th May 2023. During installation the box ACT TEAM told me I will be charged on prorate basis- 7 days in the month of May will be charged. They installed on 25 th May 2023. But there was a bill generated for INR 1, 977( Containing 1280.30 for June+ Previous balance 686.30 + 150 connection charges) . When I asked about 686, they said connection was from 19th May 2023 so that is my bill. Now after so many calls they revised bill with removing 150 reconnection charges without correcting the actual billing date and providing proper break up of 686.80 I have raised complaints/requests several time. Without resolving the ticket it will be automatically closed without any proper solution. I have address the ACT total history of the case. But nobody resolved . My account has deactivated for not paying the amount .These people started cheating in billing. I have raised 3 complain with in 10 days and it is closed without any resolution and I had to re open them.Customer support quality is pathetic, repeating the same stuff rather resolving.No intenet to resolve it. Attaching relevent screen shot for your reference. There is nothing called escaltion.

On 6th June 2023 I have opted for a new Act connection, where Vignesh from ACT contacted me and I have paid the amount for 3 months Rs.3983/-

The installation person came to my house on the same day and installed the new connection, as the installation have not done properly without even checking the feasibility of the connection, I was facing disconnection in the internet every 10 min on the first day itself. I have contacted the installation person and conveyed the issue, he said he will come & check. I waited till 7th June the next day. He hasn’t came and he didn’t respond to my msg or call.

I raised a complaint request on 8th of June where the installation have been moved to service ticket. I have been raising a ticket everyday till 14th June and my issue has not been resolved. And I got to know from a customer support team that disconnection is due to box failure.

As per ACT guidelines they ll refund the amount only if there is installation failure, as my issue have been move to service ticket they are denying to refund my amount. Account no[protected]

Customer support people (especially Jayalakshmi who is handling my disconnection request) are not responding properly. They are saying they will disconnect the service but they won’t refund the amount. I didn’t get a point they why do we opt for disconnection. I wasn’t able to use the internet till now and it’s an installation failure, they are not agreeing and they aren’t not refunding the amount as well, I feel like cheated over here.

It would be really great if someone take action on it.

As for emergency bases i was out of karnataka and have been updating to customer for deactivation and activation and reactivating after coming with change of data plan .Due to lack of act customer for not updating things to broadband i have been charged for unused data for 19 April to 31 may and raising complain and ticket from.the month no one has taken any action nor resolved just gvn words and promises.i have been clear from my side of job for updating things .Also i had told them to change my plan which they did and told them that last money balance on 19 April was 516rs to deduct for the 800 rs plan and reamaning i ll pay that also was not resolved not taken anything seriously.i have also visited nearest branch and raised complain even they had no answer for my question as i had done my oart of job time to time
Further i would request to please do the needful help and support and clear my billing o[censored]nused data which i not favourable for us to pay as not used for a month and half and deduction of remaning balance for 800 rs plan from 516 rs .
Thanking you

As we shifted to our new home we shifted our connection. So they fixed a connection box as there was no users previous or any other junction box around and told that every month we would get a compensation of the electricity used or will get the broadband bill with that amount cut off. Since January 2020 we didn’t receive any response or compensation towards it. I have brought this issue in focus and complained to act service providers 4-5 times was told that we’ll resolve this and get back to you but never got it until date. So I hope this would get any response towards the issue. I hope your intervention into this and get this resolved even now.
My account[protected]
In the name of bandla Ravinder