ACT Fibernet Complaints & Reviews

I am using act broadband connection and write now connection with my father name and i requested to change father name to my name

For that i called to customer care and they told me that it will charge 295 rs/- and taking 2 working days to reflect the changes so it's basically new connection only.

This is very bad service for existing customers....

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Address: 151 Honeypool Villas Seegehalli

Hi,
I have applied for ACT connection almost 5 days back and made payment for 3 months plan through their app. Initially a technician came to my home with a wrong router for which i had asked him to check with his team since it would not support my plan he refused to do so. I later spoke to customer care myself and asked them to advice him . He later understood his mistake but never turned up again for the connection. The connection...

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Address: Thiruneermalai, Chennai

I have raised the subjected issue today (15/04/2021) morning, SR has been raised and I got ticket confirmation. After that no response till 12 o clk. So I called Act Customer Service, they said this is port connectivity issue, Service Engineer Raj will come to my premises and resolve it at 3 pm. I have waited till 3, but no response again. So I called them again, they said that port has been connected and issue resolved. I just shocked. I...

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Address: no. 52, Syrian Church Road, Puthiyavan Nagar, Sukrawar Pettai, R S Puram West, Coimbatore, Tamil Nadu, India, 3rd floor pent house.

Hi.
My act id is[protected]
I have discontinued from act 2 days back i.e., on 10th April 2021 and unfortunately I had to reconnect the next day i.e., on 11th April 2021. And I had made my previous payment which is left due as I wanted my connection back soon. But from yesterday I had made more than 15 calls to customer support. Every time I call, they would only say that they will reconnect within 2-4 hours after I receive...

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I have been a customer for ACT broadband for past 5 years and they had placed the CX junction box in my house 5 years back, I asked the Company to remove CX box in 2019 since I was planning to vacate the house. every time a ACT personnel will visit the box to add new connection he will promise the box will be removed with in 5 to 10 days but no action taken, So I disconnected my Act connection 3 months back so that they will remove the box...

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Address: 32-2-5,1st Floor, Rata Building, Anjamma Street, Moghalrajpuram, Vijayawada-520010

Hi, I applied for broadband connection with act fibernet at vijayawada, and paid 1508Rs on Feb 2nd morning 10am. initially they said connection will be given within 24hrs
No response till now. Pasting the message I recived after payment below
'Subscriber, We acknowledge the receipt of Rs:1508 towards ACT Fibernet Account No[protected] on 02/02/2021'...

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Address: SD Blossoms,flat 301, 5th main, Rajashree layout, Munnekolala, Bangalore

Hello
I am an existing customer of act fibernet. I am shifting my residence another place where they already have the feasibility and networking installed. Why is the charge for shifting applicable here?

The charges the customer care said for this is rupee 650, while we already have the cables installed inside the house by the builder, what is this cost for?...

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Hi i am a existing customer for ACT broadband.
I n want to change the router to one of my near room.. When asked for the customer care for this, The charges they told is 650 which is very high.
I have the extra cables and routers, but for this they r charging too much for an existing customer...

Is this a worth?...

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We have shifted new house I have requested ACT shift my connection to a new home. They told me there no port available in the junction box. They suggested request a GX box.
We had applied for a GX connection through ACT fiber net on December 14, 2020, also paid a deposit amount of Rs.2500/- towards the same.
the same is yet to be installed to date. also, we have paid 6 months payment.
We have called multiple customer...

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Address: R V Maanyatha Apartments, PJR Enclave Road, PJR Colony, ICRISAT Colony, Miyapur, Telangana, India, Flat No.215, Block 1

I have been using ACT fiber net for the last 3 years and have been having issues since the beginning.
The net is extremely slow and sometimes the router just switches off and needs to be restarted manually. The wifi doesn't work when the person is in the same room as the router, leave alone the rest of the house. If more than 3 devices connect to the net, it's extremely slow and doesn't work sometimes.
I have complained numerous...

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Address: 66/A, 18th Main, JC Road, Kurubarahalli, B'lore-86

I have asked for to change the name of my account with ACT Fibernet to my sons name which hardly should take 10 seconds for them.

On their part there will be no wire change, box change etc. They never even need to come to my house to do anything.

For the name change if they need documents I can upload it or their representative can collect it or I can even post it.

But without doing anything they...

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I've first submitted complaint on 19th september with #srt[protected] and they said the issue will be resolved by 20th september by 5 pm. The executive called me on that day and never appeared. They closed the ticket without any resolving the issue. I've called support 3 times to send an update to the executive and no update received and the ticket was closed at night.

Then the very next minute i called support again...

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Address: Bangalore

Dear sir/madam,

Recently i switched to act for better connectivity and high speed. But to my surprise it has some issue with the power availability.in my apartment there are various other people who has act and connection is provided from the junction box within our building.in our building we have ups for common area lighting and genset as well.

Me and my neighbour who opted for act recently in last 1 week...

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I am also going through same. I paid act 2500 on 16th Aug and till now no one showed up to install the gx box. I am working form home and it’s important for me to have uninterrupted internet. Before paying I confirmed with the customer care that the box will be installed at the location in 72 hrs. When that not happened i called up customer care, again they opened a ticket and informed that it will be installed in 72 hrs. The ticket got...

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Address: Bangalore

Refund the payment i made twice
As I requested for the new connection on 12-AUG when the sales person called he told me that there is connection available if you pay the amount now you get installed and activated in 48hours. No one contacted or called me. on the day i paid due to your website issue the payement was not taken by ACT website it was successful from phone pe again the sale person told that in the system it was showing...

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Address: Bangalore

I enquired with act fibernet regarding new connection and they made me pay for 3 months in advance saying that installation will be done soon.

2 days later act technicians visited our home and were going around the locality looking for nearby servers.

They said they weren't able to find any servers nearby and will come back after 2 days.

I received call from one more act person who said they will...

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Hello i am from bengaluru... As everyone know due to this pandemic everyone is working from their work station headquarters wfh or from their native place. I was away from bangalore from march until july 1st and i haven't used a singled byte of internet. Also i informed the act customer care executive to temporarily disconnect my connection from april until july. (I paid my bill for march as i used the internet for 10days) but they didn't...

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Address: 18-7-466/2/b/96, uppuguda,ambika nagar, Hyderabad,500053

Hello sir/ madam, this is vikranth vemula from hyderabad, i am using act fibernet from past 5 years.3 years ago they set up junction box in my home said they will provide discount of 100 rs per month, and from three years they haven't paid single penny and not given any discount. When i called to there customer care they simply gave 600 discount for 3 years and closed the issue, they are not at all reacting properly.. This is totally fraud...

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Address: Block No.143-Old Door No.30-C, Soucth Boag Road, New No.68, Chevalier Shivaji Ganesan Road, T Nagar, Chennai-600017

I am having very worst experience with act fibernet. Act team behavior makes me frustrated. Let me share my painful experience below.

Last month (08-may-2020), i booked for a internet connection. Act promised me that an engineer will contact me and make a internet connection within three days. Three days passed. I called the person (Name : dinesh, empid : 17296) who helped me to submit my application online. He did not pick...

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I have raised a complaint SR[protected] today (16/6/2020) on No internet service as well as wifi router configuration issue. Since no action has been taken and not received any call from ACT support personnel, i have called the customer care executive number. After a long struggle, i was able to reach out a customer care personnel, and she informed me that my issue can be taken as high priority as it is the repeated issue for second time...

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ACT Fibernet Complaints & Reviews

File a complaint to ACT Fibernet

ACT Fibernet reviews & complaints page 5

Billing ownership name change

Delay in connection and not updating the status

Wifi Connected but not able to access internet

Reconnection of Network

Removal of CX junction box

Applied for connection not received yet

Relocation/Shifting Charge

High Charges for Internal Shifting

GX Box installation and Refund issue

Slow Net issues since the last 6 months.

Name Change

Not resolving my internet issue

no power back up

Gx box

Refund the payment I made twice

installation delayed and no proper response from the act installation engineers

fake billing without internet usage

act fibernet junction box electricity bill issue.

Delaying my refund

Internet not working/Wifi router configuration

ACT Fibernet Complaints & Reviews

File a complaint to ACT Fibernet

ACT Fibernet reviews & complaints page 5

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