ACT Fibernet Complaints & Reviews

Account number[protected]
I have been ACT customer from more than a decade.
And the product experience wise I really dont have any issue, but the horror is towards the service they give you.

When they asked me for a junction box installation I was quite ok, since considering uninterrupted services I may get over the time. This was quite true.
But the horror struck when the Power Surcharge started to hit...

When I am connecting to the wifi it's taking me to the ACT login page and there when I am giving the username and password it's telling me you are not authorised to login from this location this is happening to me for last 5 days no technician support as well kindly resolve this issue or else please disconnect my connection...

After watching only YouTube that too in mobile not continusly my usage from zero it is 49 gb . How is this even possible just by watching YouTube and ihavnt did any download or anything.. ACT is scaming people.. please don't use this network...

I made a payment of Rs.3403(Ref#:[protected] on 09-Dec-2022 for a
new connection.
This request didn't go through and I got the connection through
another application.
The refund issue is for ACT Prospect Connection[protected]....

I am using ACT fibernet from past 10 years, but from 1 and half year i am not at all happy the way they are giving the service. Everytime i have recharged for almost 6 months in advance. But i am very unfortunate to say that every alternative days i have to register a complaint for internet not working and local techincal will solve the issue for temporary and they will ask for not opeing the ticket again and they will share their number....

I am a long time customer of Act fibernet since 2014. I am having the connection under customer id[protected] since 2018. When I upgraded to 400 Mbps plan semi annual since more than 2 years and subsequently when there was speed problem your technical people attending the fault never said that the router provided will not serve for 400 mpbs speed. My payments have been greedily accepted but i was having a lesser spprd router upto 250 mpbs....

I have stopped using ACT Fibernet due to very poor service and these guys are calling me non stop from various numbers. This is getting way too much now. Stop calling me from various numbers. Just Stop....

Issue Description
ACT Account Suspended Due To Non Payment Of Wrong Auto Generated Bill against Internal Router Shifting Request

Service Request
ACT Service Request - SR[protected] & SR[protected]

ACCOUNT No :[protected]

Despite two tickets raised with ACT, Email Followup and Customer Care Number Followup, they suspended my account

This has hampered my work...

The ACT service request # SR[protected] raised for my account suspended before the payment due date. On 1/16/2023 observed that my ACT account was suspended and when i contacted customer support team, they mentioned to pay the outstanding bill amount to activate. But i have explained the due date was 1/22/2023 as per current invoice bill showing online and sent me through email and why should i have to make a payment before the due date...

Act is doing a scam in the name of inactivation of the account. Which was the period customer is not using any wifi. Even though in our next bill payment without any consent from customer they are charging for the inactivation period and in our next bill we can use for remaining after this cuttings. Which was a very big scam doing ACT company. I have explained everything to local team lead 9f act. Since they are not doing any because they...

I paid payment still showing your account is suspended.. Very pathetic experience in Hanamkonda, Telangana state..No proper employees training and this leads to cheap customer support.. They are behaviour as a 5th standard guy..If I don't get any resolution, will definitely go to customer court......

I paid payment still showing your account is suspended .. This is very pathetic & customer service is so waste here in Hanamkonda, Telangana state..No proper employees training this leads to cheap customer support.. like 5th standard they are behaving & mis behaviour with all customers ..Pls take serious action on this.. if not will go to customer court..You have to face severe consequences... If i get resolution in 2hours.....

I have made the payment and I can see the payment history but still my account is suspended. Due amount is showing as 0 but my internet isn't working. Fix this as soon as possible....

We have taken the internet connection prepaid for a year.

During the process, they ask for an OTP for verification.

Sales guys include the plans which you never asked for.

Irrespective of a one-year prepaid subscription, you will get messages about existing service disconnection until you realise they are threatening you to pay for the unknown services.

Srinivas is the arrogant...

Hi,

I have terminated my Act fibernet internet connection a few weeks back (17 Dec 2022).

It has been almost 3 weeks till now and I have called them multiple times to remove the box since I have some interior works to be done on my home. They just keep responding with the lame "high priority" and "soon be resolved" customer response template. But no action has been taken till now. It's like Act Fibernet is...

Iam Rathinaraj from Kesavan Street, Madhavaram, Chennai. I am using your ACT network more than 1 year and I am being faced internet problem weekly twice which is approximately 8 days no net service in our Assisi Nagar Area in Madhavaram, Chennai-600060. I have raised complaints every time which are resolved after 4-6 hours, such as happening every week twice a day which has been affecting my routine work.
I have only your customer...

I applied for a new internet connection with ACT Fibernet Chennai and made a payment of Rs.3403(Transaction Ref#:[protected] on 09-Dec-2022. However I did not take the connection through this request, and the amount is not yet refunded back to me. I raised multiple complaints with them but did not get any response....

I bought a connection from ACT, with 3 months as it was mentioned that any time customer can move to safe custody and reconnect in a jify,
1. I decided to place it in safe custody in November.
2. But in December my connection was physically disconnected. On 19th December I placed a reconnection request via the app. But no reconnection was done till December 28th. So I decided to permanently disconnect it. I need to share this...

I am totally disappointed by the service ACT Fibernet provides. Last 15 days the data was not working and I have raised complaint so many times, till now there was no response from their side. Their executives are very irresponsible and they don't know how to talk with the customers. Their people are ready to offer new connections and don't bother on existing connection. Monthly around 10 days their data not working and it shows their worst...

I am totally disappointed by the service ACT Fibernet provides. Last 15 days the data was not working and I have raised complaint so many times, till now there was no response from their side. Their executives are very irresponsible and they don't know how to talk with the customers. Their people are ready to offer new connections and don't bother on existing connection. Monthly around 10 days their data not working and it shows their worst...