ACT Fibernet Complaints & Reviews

Complaint no. SR: [protected]

My account : it is A-MAX 675 (10+2)M

I have a credit balance of -464.44

As the FUB limit exceeded I wanted to buy additional Flexibyte: that is cost me around 300+ tax.
As I have credit balance I requested the act fiber to allow me to buy using my credit balance. They not only refused also laughed at me saying how can we use your balance for topup. I am...

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Im trying to contact ACT fibernet customer care with mail and phone provided in the ACT website, bit it is of no use.
I want to cancel my ACT fibernet connection as I dont require it any more.
Account ID :[protected]...

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Address: Banjarahills, Hyderabad, Telangana, 500002

Absolutely pathetic, un professional useless and impotent company. False promises to deliver high speed internet and doesn't even have the infrastructure to support it. Since months i've been facing a lot of connectivity issues, always without any resolution they close the ticket from their end. I've been conned by the company everytime. I leased their connection since atleast more than 10-12 years. The problem remains the same everytime....

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Address: 560017

Ive been using ACT for a year. Today is Feb 4th 2020. From January 19th, I am unable to use the ACT internet.

You can see that my request are un attended purposefully and ACT doesnt care anymore.

They are neither providing refund for my GX box or providing the connection through GX box.

The whole GX BOX SETUP IS A SCAM.

I would like ACT to attend this issue asap.

Ticket...

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Address: 21-77, uttam nagar, Ranga Reddy, Andhra Pradesh, 500047

Hi, i want to deactive my account, i called them and told to deactived my account on 26/11/2019, they raised ticket sr[protected], and said that it will be deactived in 48 hours, i got the same as sms, but they did not deactivated my account. Then i called again and said i[censored] dont deactive i wont pay bill asked them twice on[protected] they said they have deactive in 4 hours. I mailed [protected]@actcorp.in, and also to nodal officer nodalofficer....

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Address: #24, 8th C Cross, 6th Main road, Jeevan Bhima Nagar, New Thippasandra., Bangalore, Karnataka, 560075

Details: i’m the authorized account holder, and my name is abhishek kumar singh. Customer id is[protected].
Issue: my connection was disrupted (14th november, 20190 due to construction in the building where the junction box was setup. Post which i raised a complaint with customer service executive about the disconnection. Unfortunately the same time my tariff plan came to an end. Therefore, to receive services i did a recharge...

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Address: Renuka villas,Beside DRS INTERNATIONAL SCHOOL,Dullapally, Kompally,Hyderabad, Hyderabad, Telangana, 500014

Iam goutham from hyderabad iam using act from 2years but we shifted to other location in hyderabad iam facing connectivity from july 2019. Every month there will be 2-3 times connectivity i have call customer executives and mailed to nodal officer also but no response from them if call to customer support and tell them to connect supervisors they will keep in hold for 30 mins and then they will disconnect our call if we again called then...

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Address: 220, 3rd Main Rd, Binnamangala, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560038, 560037

Website: www.actcorp.in

My account id is[protected] and my name is aniket. I had booked act blaze plan on sept 1st 2019 and prepaid for 3 months by paying 3750 inr and got free installation and router. But after a month i had to relocate and act told me there's no feasibility at my new address so i should go for disconnection. After applying for disconnection on 1st october 2019 i was assured that it would be done within a week according to their policy but after...

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I have been receiving multiple calls on a daily basis from act and its automated calling system to activate the connection. I did inform them multiple time that their service is not available in my area and asked them to remove my number from their database. Even after multiple time stating the same. They continued to call me so had to block their multiple numbers. Now i keep receiving calls from 10-15 new numbers every 2 days and worst of...

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Address: T4, BSR Akshaya Residency, 10th cross Rupena Agrahara, Bommanahalli, 560068

Hello

This is regarding the issue with the power backup - user id :[protected]

There is no power backup in the building for act internet. Act is taking power from the building and said to have some backup as well.

But i am loosing internet when the power goes out. I need a permanent solution for this, i do not want to relay upon the building power or the shared backup, i do have backup at my...

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Address: Bangalore, Karnataka

I have been following up very vigorously for my reconnection however this never happened. Getting in touch with thier customer service is very time consuming and ineffective

So after much efforts i stopped calling them and made my own arrangements for the internet service
Today i get a call from act on my connection as to why i am not utilising i was not informed by anyone about the reconnection
Why should they...

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Address: 560102

I would like to get my existing broadband connection closed, I tried reaching ACT via customer care/ email/ chat service/ and even through app but was not successful. Since I am shifting to a relatively small town where there is no ACT services and not possible to shift the connection to there, I am requesting you to close the connection.

My account no[protected]...

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Address: RNR Arcade, Silver Springs Layout, 560038

I have raised a request to relocate my connection since 20 days. Absolutely no response from ACT team. The customer care number is never reachable. The local ACT authorities are absolutely not useful. They disconnect calls when tried to follow up. Totally fed up of ACT services.

Please disconnect my connection and refund my amount paid for June 1, 2019 to June 15, 2091. I don't want to spend my hard earned money on such pathetic...

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Address: Bangalore, 560043

I had subscribed for an ACT Connection for 50 MBPS around August 2017, and after the first quarter, they automatically upgraded me to a 75MBPS without additional costs. Based on usage, I wasn’t using over 4GB out of 150 GB per month, and hence wanted to choose the 15MBPS connection with a lesser GB.

When I logged in to the ACT’s Mobile App, it didn’t allow me any option to downgrade, hence called the ACT's customer call...

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Address: Bangalore, Karnataka, 560036

We are requesting for removal of junction box of actbroad band on my terrace from last oneyear.

I sent many mails to nodal officer also serveral times. They used to tell with in 72 hours we will resolve the issue. But they never came and resolved issue.

We requested for termination of connection and requesting to remove all the stuff from my terrace. Immediatley.

But they are not responding properly...

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Address: BENGALURU, Bangalore, Karnataka, 560016

Website: selfcare.actcorp.in/web/blr/home

I would like to raise another compliant i am facing while i am trying to renew the subscription to act lightning entertainment (12 months renewal) and a name change to my wife's name with the renewal.

I was told clearly by act customer care that a name change first needs to be done followed by which the payment for the next renewal would be accepted so the bill is generated from my wife's name. Today, when the executive came...

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Address: Golden Heights M.NO.1/2, 59TH C Cross,4TH M Block Rajajinagar, Bangalore, 560010, 560078

I have taken act broadband services on 13/08/2018 with plan of act storm 3m+wifi router paid three months advanced rental of rs.4104. With this plan they have provided me the free wifi modem. After 3 months i have renews with 6 months advanced rental plan which is again act storm 6m+1 month date of 15/12/2018. Then suddenly internet has stopped working on 09/03/2019 and raised a complain (No. Sr[protected] with no solution they closed...

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Address: Chennai, Tamil Nadu

I want to downgrade my ACT plan to 999 from 1099 I hardly use 200gb and1000gb is too much for our usage.hebce I raised it with ACT customer care.But his answer was shocking..he said there is no option to downgrade from 1099 to 999plan only upgrade option is possible.while initiating the connection ACT executive said if you think 1000gb is too much you can change your plan to 999 añytime.Hence I proceeded with 1099 plan

Now...

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Address: Chennai, Tamil Nadu, 600091

No reply to any of my emails. I registered a complaint on 10.10.18 still no reply, act only send automated reply of acknowledgment. Tried chennai act nodal officer number no use its always busy. I need a clarity whether act charges customer advance amount or not, waiting for their reply. Waiting, waiting. Today 15.10.18 is my due date, only customer has to follow all protocol whereas company like act doesn't follow nor care, whats the use....

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Address: 560040

My act number was 11356570 in bangalore. I got it disconnected two years back. But in july 2018 i received a message from them that reconnection charges will be waived if we order for reconnection. So i submitted a request. They sent one person to verify whether the reconnection is feasible. That person told me that there is no junction box nearby, so reconnection is not possible. But next day they sent me a bill for rs 1249.
I started...

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ACT Fibernet Complaints & Reviews

File a complaint to ACT Fibernet

ACT Fibernet reviews & complaints page 6

credit balance in my account is not allowed to use

not able to cancel my act fibernet connection

pathetic service and closure of tickets without. resolution

act gx box scam

deactivation of account

non issue of gx box after full payment of gx price and 6m+1m plan

not providing proper service

disconnection request and refund process

daily 5-6 automated calls from act for activation of connection

there is no power backup in the building for act internet.

customer service

kindly close my existing connection

disconnect service

lousiest appellate and nodal authority escalation for act internet

removal of junction box on my terrace and terminate connection

name change request with renewal

charged for wifi router after they disconnected

there is no option to downgrade now act plan to 999 plan

act, chennai nodal officer

worst customer service from act internet-providing reconnection, yet asking us to pay rs 1249

ACT Fibernet Complaints & Reviews

File a complaint to ACT Fibernet

ACT Fibernet reviews & complaints page 6

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