ACT Fibernet Complaints & Reviews

Hi

My name is shahul hameed. I want to deactivate my account act fibernet broadband Phno [protected].Customer id :[protected]. No one from act fibernet is helping me out.

Regards
Shahul hameed
[protected]
Hyderabad

I am writing this notice to bring to your attention an ongoing issue regarding the power charges for the internet box that I have been using, which provides internet connectivity to 6-7 other individuals whose cables are connected to the same box. I have been a loyal customer of ACT Fiber Net since December 26, 2020, and I have not received any waiver for the power charges during this period.

I have previously spoken to one...

The internet is suspended after the payment. What kind of service you provide. In this age where activation takes seconds, you are making you customer suffer after the payment. This was not expected from ACT.

I have no option to get repaid for the Electricity consumed by the junction box . Im living in Koramangala.

Hi,
As usual my internet consumption is very low. But in ACT records this month(May2023) my 500GB got finished in just 15 days
and on 15th May 2023 I recharged with 354 rupees to get 100GB flexybytes and it also got finished in just 2 days of time.
This is just unbelievable.
I confirm its a cheating/fraud happening at ACT. Their Customer service person told me that in 100GB
I have used 68GB but here...

Hi All,

Myself saktheesh and my registered mobile number is [protected], I was using act past so many years and I am not facing any single issues in ACT network one of fantastic network in Bengaluru, so I referred almost 12 connections for my friends and colleagues, suddenly I changed my location begur to rk township, I asked for shifting but there is no feasibility so retention team force me to disconnect the connection, they don't know how to convince the customer for ownership change also, finally they disconnect the connection
Now I opted for 6 month connection and I am only used 2 months, after disconnection your customer care executive called me and informed to return the router so one guy called me and he came near bommasandra gate and took act router I believe ACT always that's the only reason I am not ask anything, but suddenly they informed my number is not reachable but this is scam may be they missed the router somewhere or they done some fraud here, if they informed number is not reach means show me the call proof, I am promise that I am sure I returned the router, in bommasandra lot of cctv is there kindly investigate why becoz router is missed from your ACT end only.
Now
One guy called me now and he asked why you not collect the docket when you returned the router

My answer is when i received the first call from customer care, that customer care didnt informed anything about docket number, she simply called us and informed us that she send one guy from ACT, please returned the router, so without sharing this docket information how the customer knows about the policies of ACT, so it is a scam

Regards

Saktheesh

[protected]

I have taken ACT fibernet connect from the month of February (6 months Plan) Rs. 7965. Due to their poor connectivity on every month, I requested to disconnect the broadband and ask them to refund the balance amount.

Since they are refuse to refund the amount, I raised the consumer complaints here.

Payment details are below:
Total (with GST) = Rs. 7965 ( I paid for 6 months) - Rs. 4840 (till 28th April, disconnected) = Rs. 3125 (balance refund)

And also they have not included the 3 days from 25th to 28th april (no internet connection)

Kindly do the needful.

Regards
Vijayababu KT
[protected]

After getting installed in the month of Feb for the pan tariff of Rs 3284 of ACT Basic _6M +Free router with free installation Every month since March
internet service is being suspended and then disconnected for due payment of Rs 999 .I have to write a mail reminding my plan but still they keep asking to pay installation fee when it's free or asking to paying security deposit .I am fed with this pathetic kind of service .

Dear sir/madam
This is regarding Supension intimation of Account No[protected] .Every month since
March internet is be suspended and then disconnected for due payment of Rs 999 even inspite of paying for plan tarif Rs 3284 of ACT Basic_6M + Free Router + installation free .I don't understand the poor kind of service you are providing to your customer promising one thing and latter doing other thing....

I removed the connection of my ACT Fibernet two days ago and i was told by the agent that i will get the security deposit back in two days after the router is disconnected but as I am raising my complaint it is asking me to pay the dues and i dont have any dues left. I am sick and frustrated of this issue so please get me my refund as early as possible.
My RMN: [protected]

Hi All,

Myself saktheesh and my registered mobile number is [protected], I was using act past so many years and I am not facing any single issues in ACT network one of fantastic network in Bengaluru, so I referred almost 12 connections for my friends and colleagues, suddenly I changed my location begur to rk township, I asked for shifting but there is no feasibility so retention team force me to disconnect the connection, they don't know how to convince the customer for ownership change also, finally they disconnect the connection
Now I opted for 6 month connection and I am only used 2 months, after disconnection your customer care executive called me and informed to return the router so one guy called me and he came near bommasandra gate and took act router I believe ACT always that's the only reason I am not ask anything, but suddenly they informed my number is not reachable but this is scam may be they missed the router somewhere or they done some fraud here, if they informed number is not reach means show me the call proof, I am promise that I am sure I returned the router, in bommasandra lot of cctv is there kindly investigate why becoz router is missed from your ACT end only.
Now
One guy called me now and he asked why you not collect the docket when you returned the router

My answer is when i received the first call from customer care, that customer care didnt informed anything about docket number, she simply called us and informed us that she send one guy from ACT, please returned the router, so without sharing this docket information how the customer knows about the policies of ACT, so it is a scam

Regards

Saktheesh

[protected]

Date of request raised - 14th May 2023
Request Number - SR[protected]
Raised shifting request to new location and one of the engineer came and said there is high tension line near my house so he cannot give ACT connection and he will send request to higher team. After 2 days also there is no response from any higher team and no one contacted regarding same. If we are calling customer care they are saying wait and wait. If we are asking for disconnection they are saying they not refund our amount which we already paid for next 2 months.

Dear ACT Fibernet Customer Support Team,

I am writing to express my deep dissatisfaction with the recurring internet connectivity issues I have been experiencing with my ACT Fibernet connection. For the past several months, without fail, the internet service has been unavailable for at least two days every month. As a work-from-home professional who heavily relies on a stable and uninterrupted internet connection, this situation has caused significant inconvenience and financial burden for me.

I want to highlight the following key concerns:

Frequent Downtime: The internet service disruption has become an unfortunate routine, occurring for extended periods every month. This recurring issue has significantly impacted my productivity and work efficiency, forcing me to rely on costly backup options to fulfill my professional obligations.

Lack of Compensation: Despite promptly paying my yearly bill and being a loyal customer for 5 years, I have not received any compensation or reimbursement for the numerous hours of downtime I have experienced. It is unreasonable to expect customers to bear the financial burden and inconvenience caused by an unreliable service that they have paid for in advance.

Unsatisfactory Service: The consistent and repetitive nature of these connectivity problems reflects a clear failure on ACT Fibernet's part to provide a reliable and satisfactory internet service. As a customer, I expect a stable connection that enables me to carry out my work responsibilities without interruption.

Considering the circumstances, I kindly request the following actions to be taken:

Immediate Investigation: I urge you to investigate the root causes of these recurrent outages and provide a detailed explanation of the steps being taken to address and prevent such issues from occurring in the future.

Compensation for Downtime: I request a fair compensation for the cumulative downtime I have experienced over the past several months. It is essential that ACT Fibernet acknowledges and takes responsibility for the impact these service disruptions have had on my work and personal life.

Improved Service Guarantee: I expect ACT Fibernet to prioritize the quality and reliability of its internet service. Implementing measures such as regular service check-ups, proactive maintenance, and effective customer communication would go a long way in ensuring customer satisfaction and confidence.

Prompt Resolution: I request a prompt resolution to this matter. The continued inconvenience and financial burden caused by the unreliable service are unacceptable, especially given my timely payment of the yearly bill.

I appreciate your attention to this matter and anticipate a swift and satisfactory resolution. Please respond to this complaint within 2 working days to avoid further escalation of this issue.

Should I not receive a satisfactory response, I will be compelled to explore alternative service providers who can meet my expectations for a reliable and consistent internet connection.

Thank you for your immediate attention to this matter. I look forward to your prompt resolution and a better experience with ACT Fibernet.

Yours sincerely,

Amit

After using them for the last few years, their service now become a headache, they claim top speed and been charging over 1300 each month but the internet speed has been poor for the last couple of months I raised several complaints but their reps would ask to cancel the complaints which is sort of red flag, they were suppose to changed the wire to the main router which they never did. It really pain to reach out to this company but they would call you and ask to take a 6 months subscription. Be ware of such companies with no commitment to their customets.

My subscription is ending on 15th May'2023.
I want to resume the connection on 1st June as I am leaving town for 15 days.
But ACT is charging a late fee. Which is clear looting and illegal. How can they charge late fees for prepaid plans?...

I paid Rs.4130/- on 5th May but the installation was not done 6th and 7th, Then I asked them to cancel & refund the amount. The refund is not done till now and they are delaying it everyday in spite of calling the call center its of no help

I paid Rs.4130/- for 6 months package on 5th May, the installation was supposed to be done on 6th May. Rescheduled for 7th May but it was not done. Then I asked for cancellation & refund which they are delayed everyday, The staff raises the ticket and closes it without even speaking to me. I used their services earlier for 11 yrs but with every passing day its going bad to worse. The staff is rude is does not respond to calls. They should ne penalized for providing such horrible services

Dear Sir,

I have enrolled in 80mbps speed plan but I get only 3 mbps.

My interest speed is very low and this keeps happening often. Everytime someone raises complaint from my locality about the internet speed issue, the technical person fixes it and within one week again the internet speed is down where I get on an average between 20-30mbps. Else other times is 3mbps. Please check the screen shot.

Also, last week i had raised a complaint for internet speed as well as power backup. Only the tehnician for the power back up had called me. When the first time the technical person called, he told me to close the ticket and to call him if I have any issues. He also said not to call the customer service to reopen the ticket. The reason he gave for that it's because he has to pay the fine if I don't close the ticket on the same day. I said, I will only speak to customer service and close the tocket when issue is resolved, that time he said he will come to my place and resolve it immediately.

For the internet speed no one had ever called me yet and the ticket was closed by someone when no body even called me to ask about the issue in first place.

I had raised a similar complaint in this portal before too and the team ensured that I will not face this again. But again this kept happening again and again.

The Coimbatore team is not assisting the customers at all. Just for the name sake of closing the ticket, temporarily they resolve the issue. This is the most pathetic service ever!

Please fix the issue immediately.

Regards,
Nihal R

I had given a complaint for disconnection of my Broadband connection. For that, I have been calling ACT customer care since the 9th of this month and whenever I called, they will inform me that my request will be completed and will get the refund within 7 working days, I called 4 times for the same issue and they will raise a Service request and without resolving the complaint they will close it. Today when I called and checked the status of the Service request, The service request regarding the Refund Delayed was closed and there are other service requests created for Namesake. I am attaching the SR numbers here
SR[protected], SR[protected]. These are the Service requests and without informing they closed it. I am not getting a proper response from Customer care. All the agents are having very less knowledge regarding service.
Also when I requested a supervisor call, they transferred the call and purposefully disconnected the call because they wanted to avoid me.
This is not the kind of service a consumer should get from a company.
I recorded the conversation and there is no option to attach the audio recording

During the meeting internet dropped, it's been more than 8 hours now issue not resolved. Unable to reach the customer service technician. People don't respond the call. Can't bank on the internet service. Very bad experience. Airtel is much better than this. They even closed the ticket with the issue resolved.