ACT Fibernet Complaints & Reviews

It's been almost a year since I've started using ACT and everything was going fine until a few months back when they started showing huge amounts of data usage which I hardly use...its almost upto 20-30GB per day...I called the customer care a few times and they said they would get back to me but they haven't.I've got the 500GB per month plan for 7 months and now I'm stuck using this service unwillingly...I don't think I can even get a refund.this is just absurd

I had paid amount Rs 2200 as deposit for junction box. During installation they informed that the amount is refundable but now they refuse to return the amount.

Account no[protected]

My daily morning routine to get the internet working - call, message and email to customer care, local guys, nodal officer.

Call support: apologize for inconveniences give us 1 more chance we'll get it resolved in 2hrs.

E-mail - we appreciate the patience, escalation team is working on a priority basis.

Local guy - Sir it tok me 3 hrs to get it fixed.

Still after all the assurances, appologies and Wordplay; am still getting the orange light (no internet) daily.

What's the point of paying if am not getting the services I paid for?

And I get the Bill notice by message or robocall (of 1200+) 15 days prior to the due date.

I have been facing issues with Act fibernet since a few months.
I have been raising complaints ever since and no issue was resolved soon.
They have taken hours to solve a simple network issue, and have consciously been exceeding the given estimated time to resolve.
I have contacted the customer service multiple times, and the only thing they say is "Sorry for the inconvenience, we will resolve the issue soon" (which never happens)

I am madhulatha, very bad service of act fiber since 10 days net is not working, if gives complaint also they come and check but issue not resolve
If it continue tomorrow we are going to consumer forum

I am madhulatha, since 10 days act net is not working, if give complaint also, they comes and check, but issue is not resolved, if it continue same tomorrow
We are going to complaint consumer forum

Hi team,

I need to get my connection disconnected.

A guy from disconnection team named Rahul harassed me and told I won't get any refund for the connection.

Please help me in getting the refund.

Hi,
I did recharge plan for 3 months and it has been expired but they’ve not disconnected the service instead they have kept the service on and asking me to renew the plan and pay or else they would charge late fee.
I don’t understand this Pre-paid service-
It has to be a service which has to be given only after we’re paid right.
What Act doing is not fair it’s like forcing customer to opt and pay even...

Payment is Paid already but its shows suspended...

The rent that was decided at the time of installation of the junction box installed on the property is not getting adjusted in my bill. On asking them to transfer the remaining amount to my bank account as I won't be continuing with the ACT fiber from the next billing cycle.

Saying the same to the company I am getting a response like a refund is not possible, they can only adjust it in the next billing cycle.

Apart from that on asking why the rent is not adjusted, they said for a monthly contract the adjustment is done automatically but for the quarterly or half-yearly contract we need to keep a request, about which I wasn't informed.

Furthermore, I have raised a service request for the same and they asked us to wait for 72 hours to get a callback from the accounts department, but there was no callback and even the service request was closed without my consent.

I am really upset about the customer service and the transparency.

Hi team,
I was a user of ACT Fibernet internet services at Banglore. I had to relocate to Chennai due to personal reasons. I had posted a relocation request but was told that there will be no transfer of connection between states as per their policy and asked me to disconnect the request and return the router. After the disconnection and router return, I had raised ticket with them multiple times and have followed up with them since past 2 months since Jan 14, 2023 but I am not getting any sort of response from them. This is very painful and affecting me psychologically. Request to raise this as a complaint against them and do the needful to get their attention on this.

Thanks
Ramanathan

Dear Sir/ Madam,

ACT is asking for Return of ACT's Wi-Fi Router which was provided as free when I have opted for ACT Broadband plan of 6 Months. I subscribe act fibernet in 2021 but they are asking to return their router now. For the period of 2 years, which is too long I forgot where I put router in my home. Now it it missing. They send me the email to return router within 3-4 days Or else they said they should take appropriate...

ACT is asking for Return of ACT's Wi-Fi Router which was provided as free when I have opted for ACT Broadband plan of 3 Months.And now they are demanding me to return the router since I am not using their Internet service.
ACT is referring below.
"Wi-Fi usage policy duly agreed and signed by you under the Customer Application Form (CAF) at the time of subscription of our services, you have been provided with free usage of our...

My Account no.[protected]

I wrote the below email on 13-Jan to ACT customer care team, nodal officers, appellate authority but no action taken. Today, my account has been suspended for no reasons. I raised multiple tickets and send lot many escalation emails (attached snapshots) to the team but none responded to address the issue but deactivated my account. Today, I tried going to Act branch directly to talk to HR but their office was completely closed. I need my account to be reactivated immediately.

Please be noted that I paid 14000 Rs for yearly plan on October'22 and today my account got deactivated. Isnt it form of looting where you get the money in advance and not providing the agreed service .

****************
Team,
I am highly disappointed with your customer service team for not being transparent. I subscribed to ACT Blast promo 12M+3M plan in Oct'22 and I was using it happily for last 3 months. Today (13/Jan-2023), I got a notification about Act+Netflix offer, hence I contacted your team to enquire about Act+Netflix.
I was informed that I could avail this Netflix service only for 12 months and I said Ok only for Netflix and not for my Internet plan.
It looks like my Internet plan was completely changed to 12 month to ACT Blast streaming. To add fuel to the fire, my account was charged around 3000 Rupees as due amount. I reached back to your Customer team about this issue in 5 minutes and I asked your team to change it back to same old plan ACT Blast promo 12M+3M plan. Your customer care team changed it and informed that my due amount 3000 Rs will remain same. It is ridiculous to see you are charging a loyal long term customer unethically. I raised a ticket on this and I do not want to see any due amount in my account and I need same 15 months as my original plan.

Ticket # sr[protected]
*************

Hello sir/ madam, this is Sudhakar Boina from Hyderabad, I'm using act fibernet from past 3 years. Account Number is[protected].They set up junction box in my home said they will provide discount of 100 rs per month, and from three years they haven't paid single penny and not given any discount. When I called to there customer care people are so careless that they are saying that resolve and update on this.

They not yet create any ticket on this reported issue, they are not at all reacting properly.. This is totally fraud from such a big organization. Please help me to get what is mine.

I'm very sorry to say this but the process in ACT is very disgusting and very much irritating.
I have to make so many complaints, so many calls to get the work done.

Please take necessary action.

I applied for new connection on 12/01/2023, made the payment via paytm Rs. 3887 for that. after using for a few days, we got it disconnected due to the frequent loss of network. i was promised to get the refund for that many times I already called and mailed countless times and everytime i am getting fake assurance no real solution or refund. i want the full refund. details of the connection are: a/c[protected] contact no. [protected]. SR[protected].

I have paid 2513/- for 6months plan and the ACT Executive had promised for new connection immediately but its been 3 days and no connection has established. ACT Executive is not answering my calls and saying some stories daily. Now I want to close the connection and want my refund back.

Executive name Sujay(he didnt say clearly also[protected].

I have escalated this issue and the customer support is also w

Very, very poor services by Act Fibernet, especially Ramna, Technician, very rude attitude. Worst Act Fibernet services.

Account number[protected]
I have been ACT customer from more than a decade.
And the product experience wise I really dont have any issue, but the horror is towards the service they give you.

When they asked me for a junction box installation I was quite ok, since considering uninterrupted services I may get over the time. This was quite true.
But the horror struck when the Power Surcharge started to hit me.
I have been penalized by BESCOM bangalore Electricity board with 300INR every month.
WHy?? Because I am supporting such commercial activities for people like ACT.
Whats this Power surcharge? Why Penalty?
ACT ofcourse pays some peanuts towards the UNITs of Consumption - Yes thats fine.
What about the Surcharge that happens when so many Connections drawn from your home uses so much electricity at once. Voilaaa! you will be given a Penalty from Electricity board saying that you are running some un authorized power consumption.
Result ? Every month I am asked 200 to 300 INR as penalty other than Units of Consumption. Its been more than 3000 INR I have paid as Penalty so far.
Action by ACT? Close their eyes and not tell the Customer about this. For the network Engineer when I enquired, it was said this is basic thing Companies like ACT should take care.
Now consider so many Customers who dont even know whats happening with them and yet they continue to pay huge amounts of penalty without knowing.
I want all this Penalty amount refunded and Junction box removed from my residence. And It should be very clear that ACT mentions this during installation in any residence with standard written consent.

When I am connecting to the wifi it's taking me to the ACT login page and there when I am giving the username and password it's telling me you are not authorised to login from this location this is happening to me for last 5 days no technician support as well kindly resolve this issue or else please disconnect my connection