ACT Fibernet Complaints & Reviews

I used to pay 6 month once and the invoice provided does not have monthly break up. Normally any service provider gives monthly receipt so that it can be claimed at office, if required. I had raised request with customer care for monthly receipt for December 2022 billing cycle. The request is pending almost for a month. When I call customer care, they do not even speak to me.
1] Undue delay in response time
2] very poor customer...

As per my plan, the speed is supposed to be 80 mbps but the average speed is getting is between 13-17 mbps for download and 22-25 mbps for upload. This is way too slow than the actual speed that I'm paying for.

My work as well as other personal activities are getting because of this. Please look into this immediately.

Regards,
Nihal Ahamed R...

SR[protected] .My internet has stopped working.Service rep is very irresponsible and it seems to be recurring every week.horrible exoerience...

ACT broadband did not refund my advance amount after the disconnection even after raising a complaint with them. Every week there would be internet outage of atleast 24hrs. Within 1 month I had lost over 10 days of internet, so disconnected. Didn't receive my 1 month advance remaining with them, also received no compensation for so much internet outage....

This is vishnu,

I dint get internet for past 16 days..I am calling customer care but not even a single good response from them...I got frustrated..as we are doing work from home, this really frustrating...and 5 days back, they called me and said you have to put gx box, have to pay 2000inr and I accepted, because they said they will refund the box while you disconnect from act internet..I also paid the amount and they said...

I have my ACT account[protected] deactivated on 30-Nov-2022. I have raised a ticket on same day for removal of junction box at my premises. It’s going to be a month now still it’s not resolved. Every time when I called to check on the ticket they are raising a new one and to the surprise they are closing the earlier ticket without any concern from me..
IS THERE ANY RESPONSIBLE AUTHORITY IN ACT ?????????? also arrange to refund...

Hi Team

I have submitted the required documents, however the address mentioned in the invoice is incorrect. It is two building away from my house.

I called customer care numerous times, only to hear that they can't change and if I want to change i have to opt a new connection....

Hi, I have taken ACT fibernet connection on 20.10.2022. Without my consent they have activate OTT called Yupp Scope. I haven’t given any consent for activation. It was activated from the day of connection on trial basis for one month and chargeable from second month. They have billed an amount of ₹206 for one month. I didn’t even download the app and logged in that app as I am not even aware of that. When I called the customer care...

Last November 16th paid six month package rs.3894 he is finish instalation 18 th November
November last date another bill 2200 individual gx box but act sales man and instalation tl say that time it's free act customer service person's telling no free it's paid that amount also me paid but no internet November 4day not working December month 10th and 11th no working same 19th to now 23rd not working customer care ask today come tomorrow...

As i bought the internet ACT Fiber net before a week ..while we are use the internet is not working properly bcoz of back side TP link router LAN PORT properly INSERTED(LOOSE Connection) in the LAN PORT ...i was tired so many times but its not working LAN Port and i didn't work efficiantly. kindly check and give the solution to me. and i have mentioned my Router details of..

ID Number :[protected]...

Your ACT Fibernet ticket no SR[protected] .This is the third time in this month.Very poor service from ACT.I have trying to reach out to customer service but no response....

My internet didnt work until noon last day.however it was resolved at 2 pm last day, Again now it stopped working.I really dontknow what kind of service you are providing...

They automatically extended an unused connection for 7 months which was taken as prepaid 6+1 month after being customer since 2020 to September 2022. Harassment to pay October bill when I asked for waiver o[censored]nused data due to unprecedented relocation during personal crisis which started during death of relative and I couldn’t come back home. Since they have no option to disconnect and renew . But every ticket n call has been mishandled...

In dec 2018 I terminated my service from Bangalore as I relocated and I get a closing bill as final statement. In a moment of rush I paid it thinking I made a miss. After a week or so I went back and asked about the additional bill and they told that was January 2019 bill. I told them their systemic error to shoot an extra bill and requested refund several times on calls n emails but till date they are saying as per policy they can’t refund....

I took new broadband connection from ACT on[protected]. n 16/12/22 my internet connection went down and I raised a ticket (complaint No. SR[protected]. But, no one came to check the connection. I even spoke to the customer service executive, but he also cannot confirm when they will rectify the issue. It has been already more than 48 h, still no response from ACT. Very disappointing and frustrating. I was unable to work from home......

Hello all,

My customer I'd is[protected].

My Internet is not working for more than 3 days .. And till now nobody has contacted me to update the status on what's happening.

Everyday they are extending the timeline that it will be completed by 9pm.. 3 days 9pms gone.. Nothing happened.

I tried calling multiple times to customer care and then I came to know that there is some cable...

My internet connection in Chennai has been down for the last 5 days since December 11th, 2022 and still not resolved Complaint was raised five days ago and the ETA status keeps getting pushed out to the next day on a daily basis. You always start out at number 20 in the Queue when dialing the complaint line and by the time you get your turn, they disconnect your phone. I have tried this multiple times and given up. NO OTHER BROAD BAND PROVIDER...

My internet connection has not been working for 4 consecutive days. The customer staff is very insensitive.

This particular connection is for my cafe. Used for billing, and for customers internet access.

I'm forced to ask my employees to use their hotspot to make keep our cafe online on aggregator websites.

I have also observed, that every other internet provider can keep services interrupted...

Request number SR[protected]. None seems to be working on the issue, post cyclone lines been cut and its in same status for a week now. Ticket still open with dates of resolution gets changes every night. Escalation or call to helpdesk doesn't work. ACT has worst customer service, advise everyone to stay away from ACT....

Still above ticket is not resolved.This is already been 5 days, I would need bill adjusted to these 5 days or refund.customer service not good and not responding to calls either.please solve this issue asap...