ACT Fibernet Complaints & Reviews

Using ACT Broadband from past 1 year, now after shifting to a new address gave a request to shift the connection.
Customer care said will be done within 7 days.
On 8th day when I called they said I have to submit documents and they will check for Feasibility of the new address.
After 2 days again when I called they said its Feasible and I have to pay 500 for shifting charges. I agreed.
After 3 days there was a...

I had very bad experience from last 6th months. Every month am facing disconnection of internet and on calling frequently you people take action, but not on single call. This is negative feedback wanted to give you people. But this time, it was beyond my limit. From past 4 days i didn't had Internet connection. I raise a ticket calling on regular bases. Even Though no action has been taken from your end. I would have compromise if...

ACT is not responding to the customers in a proper manner. Payment is made to one of the ACT employee even after saying that we are not interested . After the payment of the bill the account is suspended . I complaint to the customer care more than 4 times and still there is not response from ACT....

On 11 Aug 2015, i had visited the Chandanagar branch of ACT Fibernet(Beam fiber) for getting details on my deactivation request and refund process of my money which i had already for 6 months pack. I had already my renewal for May 25th - Nov 25th (6 months) by paying 4017 on May 3. (Account number : 631621) Due to recent issues on wrong usage reports and worst customer services, i wanted to deactivate my request immediately and get the...

Some of the features are taken away (such as utilization breakup on daily basis, which was available earlier at the click of a button). I doubt the utilization is manipulated by ACT. Customer Care speak only based on Script. Despite repeated request, do not provide escalation contact. No nodal officer or higher authority details available....

dear sir/madam I am unable to log in to the internet using ACT fibernet id and pwd, please ask the technical person to do it via remote access or send him to my place to rectify this issue asap, else i am thinking of opting out of act fibernet, as this is the third time i am having issues which are not duly attended and resolved, which is not good on ACT's part being one of the major ISP in karnataka the message that i get on logging...

My customer ID: 211708 My regd. Mobile: [protected] I have been using Beam telecom Broadband for past 3 years and it was fine until last 3 months. From last 3 months I have frequent disconnection and downtime. I have given some complaints and no technician has come to us and bothered to find the issue. After sometime it get fixed. I have even complained to Appleate authority and nodal officer but every one at Beam is the same. For...

Hello, I am facing serious issues with act broadband connection. My network is frequently disconnecting in every 5 mins or earlier.Once it gets disconnected it will take very long time to reconnect.I am really really frustrated about this issue, more over that your customer support is not able to identify this issue which i am following up with them for the past 1 week.I made totally 3 to 4 calls and every time they assured me that this...

ACT is the worst service provider in the market. They keep on changing the tariff, payment mode(from Post Paid to Pre-paid) etc and the connection will go down most of the time. I would never ever recommend ACT to any of my friends & colleagues coz they have tarnished their image by providing the worst service to customer. I took a post paid connection a year back and the tarrif was 590 INR per month @ 2MBPS. For some reason they...

I’ve been very patient with the internet service issue due to wire cuts for the past one week. The issue was resolved as of yesterday, however the service went down this morning. There was no communication from ACT about the outage. I raised a ticket and contacted the support team and spoke to an agent called Ahmed. He was very impolite and unprofessional. He wouldn’t let me cover the issue I am facing and talks over me. And says I need to be patient and he basically asked me to screw myself. I asked for an escalation and he straight up denies and says I have to wait until the issue is resolved. I pay for this service 6 months in advance and I don’t raise complaints even if there are issues. I would like someone to address this kind o[censored]nprofessional behavior and how does the company hire such people who are not trained on how to work in customer service environment. I would like someone higher up to take an action on this personnel. These are the kind of representatives that ruin the image of the company as a whole. I am a cybersecurity professional and I know how the network works. But, no matter how upsetting the issue is I do not misbehave with my clients. I would like someone at ACT take this as a strong feedback and train those personnel on soft skills. Basics such as how to be courteous.

Please see the below list of complaint numbers but the issue keeps happening.
SR[protected] - 2nd May
SR[protected] - 4th May
SR[protected] - 8th May
SR[protected] - 15th May
SR[protected] - 18th May
SR[protected] - 21st May
SR[protected] - 24th May

My internet connection was disrupted one week back. I have been a customer for 10 years now. When a complaint was raised, they claim some issue with juntion box, relocation which is a company's internal dependencies. I was not informed that there will be any disruption.

Afte multiple follow-ups they said they will have to install junction box in my house for which I gave consent but this has happened 3 days back but no update or communication except the estimated resolution date getting updated to next day every day.

Not able to connect with live agent on customer care for resolution. No escalation matrix to highlight the issue.

I have sent mail to customer care but no update

I made the new connection payment on 6/3/2025 for the new Broadband connection. The sales team was behind me for making the payment instantly with back-to-back calls with a commitment that the installation would happen on the same day. This didn't happen, and the next day, two guys cam, e went to my terrace and told me we needed to install a box so for that another team will come and left. Till now I'm following up each and everyday with them for the installation and every time when I speak to their customer service they all assure me that today you will surely get it installed. Your appointment is booked for today, booked for tomorrow but still, no one is giving a solution. I finally told them to cancel it but still haven't got any revert for that.
This is so wrong practice of giving false commitments to customer just to earn scam money from them

I recently visited the app to upgrade my package and when I clicked on a Plan called Premium Mesh which shows me Wifi Router Image saying 'Included' and hence I decided to opt for this package and paid the amount 16815 for 10+2 Months. Now what your educated and intelligent guys did is they adjusted my current package 15369 amount from this upgrade package amount I paid and the rest amount was credited to my ACT app.
I was misled with the router image on the Premium Mesh and now customer care/ installation guys tell me to pay 20178 for the Premium Mesh
TOTALLY UNETHICAL!! and I am going to report this on every possible social media.
Also when is requested to refund about the credit in my ACT App I cannot get it refunded to my savings account and Dinesh Kumar from Payments team very rudely and with a very negative attitude told me this today.
WORST SERVICE EVER!!
I did a mistake again to give ACT multiple chances.
Care to resolve - Call me @ [protected]

Hi my name is Mohammed Zubair, I am from Chennai I have been using ACT fibernet internet service from febraury 2022 to today ( March 6th 2025) 3 years totally.

I am aware that the junction box is Fixed on my premises but i ignored it since the technician told me it has an inbuilt battery and doesn't consume much of electricity, recently i came to know that ACT is paying a special discount of 50 Rs for each month as a waiver for electricity used by the junction box.

So I spoke to the Customer support person and explained the issue about the Junction box and they acknowledged my information that i have been using ACT for 3 years and the box is in my premise and proceeded to refund only 1 month waiver of 50 Rs only!.

I was shocked by the response of ACT and called again to discuss about the situation and spoke to the billing department, The person said that even though I was using for 3 years and the junction box is consuming my electricity for three years I am only eligible for one year of waiver refund, I asked him that i paid the electricity for 3 years but only receive for 1 year?, he replied that it was the policy of ACT to refund only 1 year of waiver.

This is totally un acceptable, I would like to get my waiver for all three years of electricity consumption by the junction box.

Connection name : Mohammed Zubair
Account no:[protected]

I moved on to a new house and wanted my ACT Fibernet connection also shifted to the new location.
This new location is just few meters away from current location
When I try to raise a Service Ticket for this, I get an error asking me to try after some time
I tried multiple times still I encounter the same error
Then I called the customer care number to help
I was connected to one Swathi
Swarhi again asked me to connect to the same link that I tried multiple times and failed.
I told her it is not working and asked her to help me raise the ticket
But she insisted to wait and try later
This site that they provided is not working at all
How will I get my connection shifted?
How irresponsible ACT Fibernet is

HI,

I'm unable to connect to Act internet since yesterday. Request you to please fix asap.

Thanks
Suma
[protected]

I booked the connection on December 31st 2024 online using their app and paid the 6 months advance rental plan of 400Mbps. They call to get the online document collection and confirmed the payment is done. After that, nobody contacted me till now and I had to book a new connection with different provider.
Now whenever I call, they say the workorder is still open and till it's closed, I won't get the refund. This is ridiculous. How long it will take to close the workorder and process the refund.
I had written to their helpdesk looping in their COO (Mr. Navneet), they all are least bothered to help.
Also, ACT DOES NOT HAVE NODAL or APPELLETTE team to escalate. Everything has to go through their help desk. I need my money back.

Hi, In the entrance of our street the ACT broadband wire is hanging very low and the school van' s and other heavy vehicles are not able to enter the street. This is causing difficulty for many people in the surrounding. Please arrange the technicians to fix it immediately.

Since 14.11.2024 network connection disconnected. I have raised a complaint ticket through act application. But still no proper response. And also I called customer care toll free number. Executive told that they give extend estimation time.
Yet to problem not resolved. Service not provided.

My act ID[protected]