ACT Fibernet Complaints & Reviews

Raised ticket to change the Box and fix the Internet Issue, but technicians rather fixed the issue but closed the ticket without my knowledge. Without knowing that my ticket was closed, I'm still waiting for the technicians to fix the issue. I'm doing my daily Bread and Butter with Remote Job; how can I survive in this situation. It's a worst experience I ever had in my career.

Need to take Action on ACT Fibernet...

I have raised a ticket on 23rd Aug 2023 of connection being cut but they have made false promise resolve by end of the day but it's been 5days and they have not resolved and extended the time period to take action till 30th Aug...

I have been using ACT fibernet for a while now and I stopped using it in June due to their bad service even after contacting them regarding this issue. And left the due amount untouched. And they keep on calling me 2 times or 3 times a day and harass me. And today I received "WITHOUT PREJUDICE" stating that they will take legal action against me if I am not paying my bill.
Note: I have a security deposit of Rs: 1, 500/- with them.br...

I had installed their broadband with a six month pack and with in ten days I started experiencing the worst slow streaming ever and on numerous complaints and despite assurances from their technical team using multiple excuses I got no relief.
I then asked to cancel and refund my amount which was within a span of three weeks. However their customer service agents first tried to convince me by using various excuses and then on my persisting...

I had installed their broadband with a six month pack and in a week I started getting the slowest connection possible. Their engineers kept passing the buck to due to G20 their wires were cut but despite continuing slow connectivity I got fed up and asked for cancellation and a refund. Their customer services kept trying to convince me but being adamant I just asked them to refund and then their agent said that there is no refund and when...

I am writing to bring to your attention an issue regarding a recent bill payment that I made using the Act Fibernet app and the Cred app.

On August 8, 2023, I made a bill payment through the Act Fibernet app for my account. Subsequently, on Aug 10th, I also made a bill payment for the same account using the Cred app.

It appears that the payment processing was duplicated, resulting in two separate payments for...

I have been chasing for the router delivery past 10 days plus and i have not yet received any update or status on my ticket.
What worries me and embarrassing is no one from the ACT fibre team called or bothered to inform me the reason for delay or atleast sharing the status.The Customer service has no full information and all they mention is the issue will be resolved by 24 hours which has now become a joke.
i subscribed for...

Hi,

The internet goes off when there is power cut in my area (Vinayaka Nagar, Annasandrapalya extension, 6th Main Road, 8th Cross, Vimanapura, Bengaluru). I have power backup for my router but the internet goes off when there is power cut in the area. Shouldn't Act have power backup for their supply? How can someone work with this problem in WFH.
Please provide a solution or let me know, so I can look for other alternatives.br...

I am using prepaid internet services of act fibernet account number[protected] from past more than 6 months. This month due to some personal reasons i did not recharge my prepaid account. From the next onwards there are so many messages daily basis are being sent and after a week or so they have started sending threatening emails and messages. I replied to them copying their modal and appellate email addresses. I got the call and i told...

I deactivated my ACT subscription for ACCOUNT No:[protected] on July 10th, 2023 but paid the full invoice amount for July month.
I keep on following up with the ACT team for a refund but they are saying “ACT does not entertain refund of any amounts that may have been paid by the ‘Subscriber’ and you can use the same credit balance by renewing the plan at the time of reconnection from our end.”

But I’m clearly...

I am facing internet issue from last 4 days and 3 days back I had raised a ticket about the issue in ACT fibernet official site. But, it is not solved yet and takes long time to resolve, day by day they are increasing the resolution time; I am very disappointed with the service and they also charged for non-servicing days....

I am facing internet issue from 4 days and 3 days back I have raised the complaint at act fibernet official site.
I am very disappointed with customer service, day by day they are increases the resolution time but they are charging for the non-servicing days also.

for your reference; I am attaching the screenshot of act fibernet messages....

I recently moved to a new place where I have an internet connection with the name of the house owner and now I want it to change to my name but they are charging for this and will keep the internet down for a week.
Other providers do this in a day without charges.
Even after paying such a huge amount daily, there is some problem with the connection....

Account number[protected]

To start of, this has been the most horrendous experience I had to go through, I have been your customer for a very long time and was quite happy with your services however when I moved in 2019, I had requested for a transfer of your services to another location and had installed the power supply box, at that time the agent I spoke to said that there would be a power supply discount which would be...

My act account number is[protected]. My internet is not working. Why was I facing these issues frequently? Every month at least one or two times I am faced with the same problem. You don't have sufficient technical support engineers? Here they were always doing very slow and lazy work. Only two days before I faced the same problem and now again. I purchased this broadband connection for my online class purpose. Whenever I faced this problem,...

I am from Madurai. ACT account number is[protected]. Here every month one or two times the internet was not working. Frequently I complained again and again to ACT customer care. They just send one ticket number only. But it takes a long time to resolve the problems. I think they don't have proper business requirements and sufficient knowledgeable technical engineers. All times they very slowly as well as doing their laziness work only....

I am from Madurai. Here every month one or two times the internet was not working. Frequently I complained again and again to ACT customer care. They just send one ticket number only. But it takes a long time to resolve the problems. I think they don't have proper business requirements and sufficient knowledgeable technical engineers. All times they very slowly as well as doing their laziness work only. Whenever I face the issue, they are...

Hi ACT,
I have been a customer for 4 years and enjoyed your service from yesterday I was facing issues like internet not working and raised a ticket for the following .I even paid a deposit of 1000 rs for router at the time.When technician visited they said that router is having port issue .I asked them to replace the port/router after a talk with customer care now the customer care team is telling me that they cannot replace it with...

I am asking for refund from past one week but I am not getting proper response from your team of i don't get my money within today I will complain to consumer court i am feed up...

Frequently internet disconnected after 24 hours also no one came and resolved issue.

After 24 hours we communicated to customer service again he is telling again 24 hours needed.

No proper response from customer care and technicians...