ACT Fibernet Complaints & Reviews

I was asked to pay 6 months advanced by the sales people to get the connection in 24hrs done but it’s been more than 48hrs I haven’t received any update from the sales or the area head/lead. They are clueless about the status and the chat support is the most unprofessional. They cut the call in between and do not even care to listen to the consumer.
Persons of contact:
Rajashekar (sales)- ‪+91 87126 02531‬
Naidu (team lead) - +[protected]

MY ACT Subscription Details :[protected] &[protected]
I am writing to formally lodge a complaint against ACT Fibernet, with whom I have had two internet connections for over five years. My services were abruptly terminated by ACT Fibernet on February 25th, 2024, citing issues with the communication cabinet installed near our building.

Following the disconnection, a representative from ACT Fibernet visited my residence...

I have act fiber internet with plan of 50 Mbps but I m getting 10 to 15 Mbps speed which is not acceptable any how. I have asking from last 8 days I have raised ticket but not one responding, so if they can't provide service I need my refund money any how.
Ac[protected]
Ticket no:SR[protected]

ACT broadband promised Rs. 50 credit for junction box when they installed in my apartment. I am ACT customer since 2020. Recently for last 5 months the credit was suddenly stopped without any intimation or a formal communication.
This is NOT ACCEPTABLE on ACT's part by cheating a customer like this.

On March 3rd 2024 I moved to a 400 MBPS plan for 6 month and paid the amount.

I was getting the same speed of 300 mbps as per my previous plan.

When contacting support, they do basic troubleshooting and speed is still the same. Support team further told that my router only support speed of 200, above that it cannot provide. I informed agent to make changes so that I get the router delivered.

Today...

Dear Team,

Last Friday I lost the Internet connection to my home, I was waiting and raised a complaint on Monday 22nd April, Still it was not resolved.
Daily am calling them for resolution, they will say it will get fixed in 2 hours, but not getting it fixed.

The issue was junction box, and they are unable to place it somewhere and they are delaying it from one week.

I am frustrated with...

The service NEVER offers consistent connection. It says on their website that you'll get 24/7 connection.
I've raised countless tickets in their app but the issues are recurring.
What's the point if you have to end up using your mobile data anyway.

ACCOUNT No :[protected]
Invoice Date : 01-MAR-24
Due Date: 31-MAR-24
Due Amount: 3726.77

Dec 15th 2023 the Junction board unit and the connection were disconnected by your technical people of ACT. Still the connection is mentioned as retained until Apr 2024 and dues of payment is raised.

Why should one pay when no service was provided for the period of Jan to March 2024. Already the advance was paid for the six months period of Oct 23 to Mar 24. The usage details of my account and the connection in my building can also be checked if anyone wants to visit my building.

Refund Ticket (SR[protected]) raised and escallation team suggests that a waiver shall be considered only on renewal of connection. This is ridiculous and non-complying to proper consumer customer services when the connection is already disconnected with no refund.

I have requested for New ACT Fiber net connection on 2nd April, Finally they contacted me for installation and then they said need to fix new junction for location, then I said ok, till now they have not finished my installation, They are only giving fake information, No one responding properly..

No Proper Management

Good evening I am using act fiber net basic first time in 6 months it good after 6 months I can't pay bill in time my payment got late I gone to Bangalore one to pay the bill rs.439 for one month 800 GB I conform I call them and said payment successful and the agent said ok sir tanks for the payment now it's only 15 days my account have suspended without any reason why act fiber net is scamming to has i well compliant in cyber-crime if my issue well not get solved I am hoping that my issue well get solve

thank you!

Account no :[protected] . payment not reflecting still...

I raised shifting request in ACT website for the relocated address which is roughly within 2 km from old address. Till now I didn't get any help for shifting and I am following up each and every day with customer care for help. Each time they told they will help today but of no use till now. Shifting request SR[protected]

Raised requests to shift ACT Connection on Friday 8-2-24, was supposed to get connected by 10-2-24, it's 13-2-24 today still not connected.
Unable to work, paid for full months internet..
Rejected ticket stating incorrect documents, I hv uploaded salesdeed and also possession paper of flat. Why is it still taking time.
They disconnect calls when we try to reach them

I have paid the internet connection bill for a period of one year.Now they have generated a bill.for OTT charges for which also I have paid in advance. Since there billing system is produced in adavance they have generated a bill for next month and now I'm told to pay the advance bill otherwise thay gone a suspend my internet connection. How can they disconnect internet connection if they have pending advance bill for the next month

I have been facing frequent internet disconnection problems right from the time I took ACT. Service engineer informed me that the junction box is in a driving school (next building). The shop owner switches it off and that's why my internet goes off for 5-6 hours daily. Looks like your field engineer didn't set up the box inside my building during installation.

I gave a disconnection request but Arun from your company cancelled it and created a ticket for reconnection. I DID NOT raise a reconnection request. Field engineers came to my premises and they said installation of junction box inside my building is not possible. My internet is not working from Friday and I am unable to work. I want to go for cancellation. Refund the money for remaining 5 months. I want my money back.

There is some refund pending from ACT. I am from Chennai, called customer care more than 15 times they were not fully help to resolve the refund process. Still this is lending from last month Dec 2023.

My account number is[protected]

Refund amount: RS 2693 INR

I was raised refund request in the above account, ACT team were telling amount was sent to bank. I was also share them bank statement for same. Still no response from them.

I am mad about, why ACT holding my amount. Next plan to send them legal notice.

Acc.no:[protected]

new acc no:[protected]

internet was not working from 3rd december, but after considering and giving time to the service provider i have raised a complaint on dec11th and no one turned up to resolve the issue also i called the customer care
but no responsefrom them but i get a default answer of floor manager will call back .
but the act end users in my area was getting internet....

Hi, I have Disconnected the ACT connection on 29th November 2023 and requested for Removal of Junction box from my flat. Its been a month now still no one contacted nor removed. Customer care is not helpful. Please remove it as soon as possible.

Account No:[protected].

Dear Act Fibernet,

I hope this email finds you well. I am writing to bring to your attention a recurring issue that I have been experiencing with my internet connection. Over the past few weeks, I have noticed frequent disconnections, disrupting my online activities and causing inconvenience.

I have raised multiple requests through the system, seeking assistance to resolve this matter, but unfortunately, the problem persists. The intermittent nature of these disconnections is affecting both my personal and professional commitments, and I am reaching out to request urgent attention and resolution.

I kindly request that your technical team thoroughly investigate the cause of these disruptions and implement a permanent solution. If there are any specific details or diagnostics needed from my end to assist in this process, please let me know, and I will promptly provide them.

I understand that technical issues can arise, but the persistence of this problem is causing significant disruption. I appreciate your prompt attention to this matter and look forward to a swift resolution.

Thank you for your understanding and cooperation.

Sincerely,
Sami Mohammed
+91-[protected]