Submit a Complaint
Claimed

ACT Fibernet Complaints & Reviews

www.actcorp.in
2.8
Updated: Jun 27, 2026
Complaints 4575
Resolved
2328
Unresolved
2247
Good! ACT Fibernet values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ACT Fibernet step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ACT Fibernet

Having problems with ACT Fibernet?

File a complaint and get it resolved by ACT Fibernet customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Broadband
ACT Fibernet

ACT Fibernet reviews & complaints page 3

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
joeantonmanoj
from Bengaluru, Karnataka
Sep 13, 2023
Report
Copy

Installation not done after full payment

On 10th Sep’23, I have paid quarterly billing for the amount of Rs. 2297/- and still today installation not done. For all initial activities sales person Ajith guided me but after that no response from or neither from the brand. They are working on installation TAT of 2 to 4 hours but it’s been 4 days no further update from them. I would request immediate action from ACT....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anoosh_Raza
from Bengaluru, Karnataka
Aug 2, 2023
Report
Copy

Internet goes off when there is power cut in the area and I have power backup

Hi,

The internet goes off when there is power cut in my area (Vinayaka Nagar, Annasandrapalya extension, 6th Main Road, 8th Cross, Vimanapura, Bengaluru). I have power backup for my router but the internet goes off when there is power cut in the area. Shouldn't Act have power backup for their supply? How can someone work with this problem in WFH.
Please provide a solution or let me know, so I can look for other alternatives.br...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
saleemy2ks
from Bengaluru, Karnataka
Aug 1, 2023
Report
Copy

If we don't recharge prepaid account then they are sending threatening messages

I am using prepaid internet services of act fibernet account number[protected] from past more than 6 months. This month due to some personal reasons i did not recharge my prepaid account. From the next onwards there are so many messages daily basis are being sent and after a week or so they have started sending threatening emails and messages. I replied to them copying their modal and appellate email addresses. I got the call and i told...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
abhishek8247864
Jun 7, 2023
Report
Copy

Request for Discount or Waiver for Power Charges

Address: 2-1-7/LPR/05, laxmiram paradise, venkateshwara colony, Attapur, telangana state

I am writing this notice to bring to your attention an ongoing issue regarding the power charges for the internet box that I have been using, which provides internet connectivity to 6-7 other individuals whose cables are connected to the same box. I have been a loyal customer of ACT Fiber Net since December 26, 2020, and I have not received any waiver for the power charges during this period.

I have previously spoken to one...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sheetee
from Bengaluru, Karnataka
May 22, 2023
Report
Copy

ACT Broadband guys cheating me by adding false GB s to my account even if there is low usage.

Hi,
As usual my internet consumption is very low. But in ACT records this month(May2023) my 500GB got finished in just 15 days
and on 15th May 2023 I recharged with 354 rupees to get 100GB flexybytes and it also got finished in just 2 days of time.
This is just unbelievable.
I confirm its a cheating/fraud happening at ACT. Their Customer service person told me that in 100GB
I have used 68GB but here...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
Ruhanru
Mar 14, 2023
Report
Copy

Late fee charges on Pre-paid service

Hi,
I did recharge plan for 3 months and it has been expired but they’ve not disconnected the service instead they have kept the service on and asking me to renew the plan and pay or else they would charge late fee.
I don’t understand this Pre-paid service-
It has to be a service which has to be given only after we’re paid right.
What Act doing is not fair it’s like forcing customer to opt and pay even...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
nushmanz
from Hyderabad, Telangana
Mar 12, 2023
Report
Copy

Amount paid but it's shows suspended

Address: 934 690 1194, Hyderabad, Telangana

Payment is Paid already but its shows suspended...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Phanindra6301
from Vijayawada, Andhra Pradesh
Feb 28, 2023
Report
Copy

Router recovery

Dear Sir/ Madam,

ACT is asking for Return of ACT's Wi-Fi Router which was provided as free when I have opted for ACT Broadband plan of 6 Months. I subscribe act fibernet in 2021 but they are asking to return their router now. For the period of 2 years, which is too long I forgot where I put router in my home. Now it it missing. They send me the email to return router within 3-4 days Or else they said they should take appropriate...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sangeeth nair
Feb 28, 2023
Report
Copy

Regarding return of Router

ACT is asking for Return of ACT's Wi-Fi Router which was provided as free when I have opted for ACT Broadband plan of 3 Months.And now they are demanding me to return the router since I am not using their Internet service.
ACT is referring below.
"Wi-Fi usage policy duly agreed and signed by you under the Customer Application Form (CAF) at the time of subscription of our services, you have been provided with free usage of our...
Helpful
Found this helpful?
1 Comment
Report
Copy
T
tvetrivel25
Jan 16, 2023
Nov 17, 2023
This thread was updated on Nov 17, 2023
Resolved
Report
Copy
Resolved

ACT Suspended my account before the payment due date

Address: ACT Fibernet - Chennai

The ACT service request # SR[protected] raised for my account suspended before the payment due date. On 1/16/2023 observed that my ACT account was suspended and when i contacted customer support team, they mentioned to pay the outstanding bill amount to activate. But i have explained the due date was 1/22/2023 as per current invoice bill showing online and sent me through email and why should i have to make a payment before the due date...
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
A
Anudeep_N
from Warangal, Andhra Pradesh
Oct 6, 2022
Resolved
Report
Copy
Resolved

ACT Fibernet Discount for power consumption of junction box

I have been ACT customer for 2 years now. I got to know that discount for fixing the junction box is Rs.100/month through one of the consumer complaints.

When I asked the same to ACT customer service agent in chat, they said it is Rs.50/month only + tax as my location in Warangal, Telangana. But in Hyderabad, discount is Rs.100/month. Customer service agent said that it is determined by their billing team.

Issue:...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
shahil mehta
Sep 19, 2022
Report
Copy

Worst QoS in Ahmedabad, ACT exec are incapable of providing solution

After creating a support ticket to fix my internet every other day, it goes off again in couple of hours and then we have to wait 24 hours for it get resolved and service goes down again. ACT Exec in Ahmedabad are unsupportive and are failing to provide a proper solution, all they respond with is stereotypical replies.

All i want is them to fix their service in this area and provide better and quick response from their ACT...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
uma subramani
from Pammal, Tamil Nadu
Sep 18, 2022
Resolved
Report
Copy
Resolved

Complaint to Nodal Officer about NON Existent Dues

Address: ACT Head Office at Bangalore

Right from 2018 I am having ACT broadband connection. My present package is under Connection ID :[protected] Package : CHN Blast Promo 6+2 .
During Feb 2022, As I my son was arriving from US and he needed a separate Broad Band Connection for his temporary period of stay. Hence I sent an email to the ACT Nodal Officer dated 05/02/2022, specifically asking for an additional connection for 3 months only. On the Nodal Office instructions...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
Akshayalingesh
from Chennai, Tamil Nadu
Sep 18, 2022
Resolved
Report
Copy
Resolved

Regarding GX box installation

Address: TVH Beliciaa Towers,Tower 1-10th Floor; Block No.94,MRC Nagar-Chennai-600028

I have made the payment ₹2200 for GX box installation on 11/09/22. They said it will be installed at your place within 2 days. But only after a week, the technician called me on 17/09/22 and asked for my address, later he called and told me that the payment is yet to be confirmed. When I enquired about this in customer care, they told me that the amount was reduced for the bill amount which was due this month. Later they asked me to pay...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
plavana reddy
Sep 5, 2022
Report
Copy

Internet not working

Internet was not working from Sep 2nd, have raised SR[protected] .After multiple calls and mails to Nodal officer got information like the below
Dear Customer,

Greetings from ACT Fibernet!

With the reference to your email, we would like to confirm that as part of our network completeness, we will need to have a junction box with a live power supply at the last leg of the network.

In...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
S Sri Satya
from Hyderabad, Telangana
Aug 29, 2022
Report
Copy

Declining the request to downgrade my plan

Address: ACT Fibernet Hyderabad

Hi Team,

I took a connection with ACT fibernet - A max 1075 plan for 6 months this August 1st. I wanted to change the plan the day i took it and got in touch with the service provider (ACT Executive) on the same day.

I was told, As the billing cycle has already started for the month of August, I was asked to wait for a month to change the plan to 40mbps where the plan would reflect from September start and...
Helpful
Found this helpful?
1 Comment
Report
Copy
B
buzz267buzz
from Madurai, Tamil Nadu
Aug 22, 2022
Resolved
Report
Copy
Resolved

High latency/ping to nearest server causing other servers to lag

ACT Fibernet Does not have a BNG Gateway in Madurai so all data is routed through Chennai, . But the latency to Chennai is too high because of their routing, (over 30ms) causing the next hops to have higher latency than normal. I have complained about this issue for 1 month on Twitter but no action has been taken from the company for resolving it. For instance other ISPs I have used have ping to Chennai of 10ms from Madurai. The extra latency...
Helpful
25 other people found this review helpful
25 found this helpful
1 Comment
Report
Copy
V
vikky Y
Jul 26, 2022
Resolved
Report
Copy
Resolved

Late fee charge for prepaid service of act fibernet

Address: Act fibernet , Andhrapradesh.

Act fibernet is practising to collect late fee charge for prepaid service . I didn't understand how they will charge late fee. What's the meaning of prepaid service . Why they are not parctisinh it strictly ? They wil billed for 1 to 30 or 31 th of a month and they will allow the customer to use upto 15 th of the next month . If customer forgot to repay the bill on or before 15th, they will charge 100 rs as late fee immediately. This is the...
Helpful
16 other people found this review helpful
16 found this helpful
1 Comment
Report
Copy
R
Raviteja Degala
Jul 23, 2022
Report
Copy

Internet not working in Hyderabad

Address: Hyderabad

I am doing work from home using ACT fiber net
Bur last 2 weeks my internet connection not working.. I raised a complaint to the Act fiber net customer service but I didn't get any response.. they simply drag the ETA time and not resolve the issue in quickly...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Nantha Sahar
from Coimbatore, Tamil Nadu
Jun 27, 2022
Resolved
Report
Copy
Resolved

GX Box (Direct Fiber)

I was using act for past 6 months. During the recent times, i was facing a lot latency issues while attending meetings. So i complained to act and they told to move with GX Box Option. So I raised a ticket at 17th of June for gx and till today (as 27th of June), no process were done. And even they asked me to make payment of Rs.2200/- and i processed that payment too. And my Account Id is [protected]. The worst isp i didn't ever seen in...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Gazon Communications
1
(47)
Meghbela Broadband
1
(95)
Alliance Broadband
1
(543)