ACT Fibernet Complaints & Reviews

The internet connectivity to my account is getting disrupted frequently and not working as per our requirement, expectations and satisfaction. We are facing huge amounts of business losses, humiliation and embarrassment due to non-performance of ACT broadband. You customer service is pathetic and is a non-accessible and non-performing function within ACT organization. We had an outage for 5 to 6 days last week and again the service is down for the last 3 days. We have logged a service request through the ACT app again beautifully designed for a non-performing company. Kindly look into our last open request SR [protected] and at least have the courtesy to call back on the status of resolution. We understand that ACT unable to scale up to customer demands and will have to rethink on changing the service provider for sure.

Hi

This is to bring to your notice that despite of raising a request with ACT Fibernet customer care executive in order to cancel my subscription towards Sony LIV app, I've been charged for monthly charges. I request you to kindly cancel my subscription of Sony LIV and refund the charged amount. I have tried deactivating the subscription from app but as I've subscribed from the ACT Fibernet app it needs to be cancelled from the same. Please do the needful at the earliest possible.

ACT service has become the WORST. My internet has not been working since 29/11/2020. I had raised a complaint/ support request on the next morning. It’s been 5 days since then and I’ve called their customer support ~ 15 times, sent them public and private messages on their Twitter handles and also sent an email to their help desk. No service engineer has showed up but somehow they manage to be very prompt in sending us the bills for the upcoming months and promotional content. I’ve been sent my bill for dec-2020 but I would not pay it as I haven’t received the service yet.

Attaching my service ticket number. I expect this to be resolved today else I’m just gonna choose to disconnect this ACT network.

Account no:[protected]
I have disconnected the connection in the beginning of November because there is no shifting privilege for Act in the place I currently stay. I have paid 6months amount in advance in August. I was promised the refund but have not received anything. There is no reply to my mails regarding the refund.

They are not disconnecting my connection . It is a prepaid account and they are unnecessarily charging me and creating due amount . I am not interested in their connection anymore. How could they create a bill for a prepaid account .

Account No. :[protected]

I have taken the ACT broadband connection in the 1st week of September 2020. I have initiated shifting request on 17th Nov 2020.

Act team visited the new house on 21st Nov and since there was no permission to drill the wall for the new 8 port box, they went back. On 23rd, when I spoke to Mr. Kiran Kumar, he told Retention team will get back which is a lie, no one got back.

On 23rd, in my neighbour's building, I saw one Act box was already present and I have taken permission from them to install another new box in that building and updated this over customer care.

From 23rd Nov, I have called and requested Customer care around 10-15 times and they say they will send the technician for installation. But, Mr. Kiran Kumar who is the in charge for my relocation is not at all picking my phone calls even though I am trying 20-30 times from 1 week and no one from Act team is responding. I am totally helpless without the Broadband connection and I need to Work from home.

ACT Customer Support is WORST !!

Username : 10963987 Account ID :[protected] ; account has been deactivated without our consent and we are told that we had requested. This is becoming a regular thing with ACT. We have called numerous times to their support but there has been no response. Please activate account immediately

See I'm from Hyderabad and it has been 4 months since they've lifted our call and we want to remove our account

We are trying to relocate our broadband connection. We are trying to apply multiple times, but "SOMETHING WENT WRONG" is the answer we get.
Please find the screenshots attached.

We need it as early as possible as we have to stay at home to work for many days. Mobile Network is very weak which results in weak mobile data connection.

Please consider it asap and resolve the issue.

Kind regards,
Vamshi Bhargavi
[protected]

I am using ACT Broadband and having issues since 24 Nov evening. Raised complaint in Act application, called customer support numbers, sent email. Still i get an irritating auto reply and the same with Customer support. They have default answers that switch is down and technician will get back to us.

User ID:[protected]
Location : Chennai

I escalated to Nodal Officer but i dont see any difference.

I've disconnected ACT in the month of May and got refund from July. And i had requested for router to be returned and it's still not done. I have not got referral amount too. I have sent more than 40 mails from past 8 months.
Recent request number provided to me is : SR[protected].

I had raised query regarding the power discount which I have not received for complete duration.

Since I am using since 33 months, I have received power discount waive off for 12 months and yet to receive for 21 months.

Also I have raised request multiple times and this has been ignored and waiver of ZERO is paid.

Please be transparent with customers and don't cheat people with improper service and guidance.

We have been using ACT internet connection little over 3 years. Account has been registered vide Mobile Number[protected]. I have registered a compliant on 26th about internet being not working and they promptly sent a SMS that it will get resolved on the same day around 8 PM. But till date no sign of resolution. I have been trying to speak to their customer service call center since 27th, but they seem to be taking this issue very lightly and not bothered to resolve. Every time they are assuring that it will get resolved soon. But no definitive date of closure. At time if i try speak to their manager, the operator disconnecting the call automatically and it does not get transferred. I did contact one of their service executives at [protected] by name Selva and he also seem to be very casual saying "it will get resolved".

All the nodal officers, appellate authority and other related officers are sleeping from past two months without resolving the issues.

[protected]

Internet is not working from[protected] midnight onwards, now[protected] it's been 5 days, and the issue is not resolved. I tried calling customer care and sent emails to customer and nodal officers and the CEO too, no one responded to my calls and emails.
nodalofficer.[protected]@actcorp.in, appellate.[protected]@actcorp.in, bala.[protected]@actcorp.in

Wifi not coming
paul and company
mob no. [protected]
location = F-15 Commercial complex mansarovar garden, new delhi 110015

For Every 15-20days i am getting internet connectivity issue. regularly i need to raise a ticket and there are taking 2days to solve the problem and again after few days i am facing the same issue. after regular complaints also they are not fixing my problem.
it is happening repeatedly no technician is vising to look at the problem and they are not answering the calls as well. please help me to solve my problem
my account no : [protected]

Internet is down from past one week. I have sent a email to ACT to cancel my term plan as its been only 3 months out of one year and refund the amount. There was no response from them and no one has resolved the internet issues either.

Myself Swaroop R, i highly have a requirement of internet connection for my work. I paid the necessary amount for act blaze plan on 17th itself and today is 25th I have recieved a dead connection. Am trying to contact every executive of act, and raised a complaint, even after everything, they are not connecting my internet. They promised to resolve by 24th 3pm. Yet no response from them. Their customer care numbers are dead and useless. Please resolve the issue or provide necessary help. I have a situation of getting connected from mobile Hotspot and it's very very slow for my work.

Internet connection disrupted since 24th November, 2020