ACT Fibernet Complaints & Reviews

Registered for a new BB connection and was assured by the sales representative that they had service in my locality and I made the payment the same day. There was no contact from them for 4 days after which I had to call the customer care 2 times for them to get back to me the 7th day telling me that connection is not possible in my locality and please wait for 5 more days to INITIATE refund.

Good Evening Act Corp and Friends,

Short Story: Unethical Wiring completed result in life threatening Circumstances Reported in our house Premises.

Contact [protected]

Since the ACT internet was not working reliably, I had requested for cancellation of broadband on 1st August 2020. Got the reference number `SR[protected]`. I had been then contacted (phone call) on 4th August by ACT team and understood the request and said the disconnection team will contact you soon regarding refund bank details. On 7th Aug, the plan was deactivated.
No one called me. Even though they say, it will be resolved within 7 days, it took 15 days. But I didn't complain much because of covid, and just contacted customer care to know why wasn't I contacted even after 7 days. Then got an sms and email to submit bank details on 15th Aug 2020. I visited the web page and submitted my bank account details on the same day.
Got an SMS that complaint is resolved for refund on 20th Aug, but didn't get the refund.
It's been around 4 and a half months since then. I have contacted on customer care and by email dozens of times. No reply on emails, whatsoever. Most of the times on customer care(like 10/12 times), the call gets cut just when my turn comes after waiting in queue for long time.
Even when the call connects, the customer care executive says, please wait for 7 more days, each and every time. Even though I explain to them that I have been waiting for so long.

I still hope my complaint will be resolved through this portal. Attached are some screenshots of SMS received.

The ACT fibernet connection that I took out a year ago offers the worst possible internet service.
I have complained endlessly about the poor range in other rooms.
The technical engineers do not respond properly nor keep you informed if they refuse to do the work.
All they care about is closing the ticket and not doing the work. They said that the ticket raised by their customer care team was not the right category and asked me to raise another one. I DO NOT CHOOSE THE CATEGORY! The customer care raises on behalf of me and they refuse to change the category internally. They delay the process simply by raising another ticket. The engineers close the ticket without resolution too. SR[protected] They have closed the same ticket which was reopened without resolution

This is to your kind information that we doesnt require
any act fiber net connection as we are enough of calling u for installation and day by day no response from your end even after the payment is done u people are not responding any phone calls, we are not satisfied with your service and kindly never expect any referrals from our side fiber net cust number[protected] location place is bangalore

regards,
Gultaj f
[protected]

I have raised complaints through email's but the authorities are steadfast in not compensating me for their deficiency of services and negligence in disconnecting and reconnecting my internet services.

I am readying to file a case in a consumer court of law. If others who read this message have been subjected to deficiency of services against Act Fibernet we can join hands and file complaint jointly to claim damages and compensation for injuries suffered and for deficiency of service committed by the company.

With Regards,
Bhaskaran Adv

[protected]

My name is tirumala,
i was load 10000/- (ten thousand rupees) money in "https://partnerportal.actcorp.in" website on 11-december-2020,
for my duty purpose.
But the transection not complited successfully.
And that money not reched to the website (https://partnerportal.actcorp.in).
but 10000/- rupees money debitded in my bank account.
plz 'solve this transaction.

TRANSECTION ID : T2012111834146714212864

Hi, this is Abdul Rizwan Shaik,

Actually I have installed ACT broadband with 6months package.. it’s around 4064rs.. and I have the bill of 6months as well..

Actually I have to claim those amount in my current working company.
So, my manager is rejecting this claim due to this high budget(4064rs).. he is suggesting me to bring one month payment bill.. not for 6months..

So, is there any possible for these 6months pack bill can divide into separate 1-1month bill?

Then its comes around 677rs per month.

I have requested to (helpdesk.[protected]@actcorp.in), but they ignored as (we are unable to provide monthly bills.)

I’m hardly requesting you please do help in this, it will very very helpful for me to claim. else i have to loose my money.(4064rs)

Hope you understand my situation and do best for this.

As per your kind information i Gultaj f a new arrival customer to ACT connection is not satisfied with your service .the payment for the plan and installations has sent on sunday on 6th of december but the persons they call for installations and are delaying daily and its not been installed till today as on 10.12.2020 we are missing all our meetings and if we are calling to them no body are responding to it, kindly look at the issue and further dont expect any referral from our side

regards,
Gultajf

Internet speed is very slow and getting disconnected in between

Hi,

I have raised the the Complaint no:SR[protected] regarding frequent disconnection of my network still they are simply closing the tt without any resolution.

I have registered for new connection and the sales guy called me and reached my place immediately, without knowing availability he forced me for 6month plan (ACT Fibernet Account No[protected]. Promised me that on the same day set up will done.
which did not happen. when i consulted with near by people they told me ACT is not available at my place. I applied for the refund on 18th NOV 2020, after six days ACT raised refund service ticket (SR[protected]) on 24 th Nov 2020, It has been two weeks and still i did not receive the refund.

I had paid Rs.3841 to actfibernet via net banking to install new act fibernet broadband connection.That day the executive told that there’s a termination switch box near my house so it’s easy for them to install broadband without any difficulty. The next day when they came to fit the connection they told me that there’s no termination switch box near my house and they have to install the box first for which they have to make many holes in the wall and drill at so many places .But my house owner didn’t allow to do that so I told them to cancel my order and refund my money . Person who had come for installation agreed to it and he told me that he has initiated the refund process. But the money didn’t get credited to my account even after so many days . I don’t know what to do now

My Act Fibernet Account number[protected]

The internet connectivity to my account is getting disrupted frequently and not working as per our requirement .We are facing huge amounts humiliation and embarrassment due to non-performance of ACT broadband from my company. You customer service is pathetic and is a non-accessible and non-performing function within ACT organization. We had an outage for 5 to 6 days .We have logged a service request through the ACT app . Kindly look into our last open request and at least have the courtesy to call back on the status of resolution. We understand that ACT unable to scale up to customer demands and will have to rethink on changing the service provider for sure.

Dear team,

Due to non-usage of my broadband connection having the account number[protected], I would like to disconnect it effective immediately.

I am trying to reach to customer care, but I was kept on-hold for longer time which frustrates me.

Requesting you to disconnect it as soon as possible.

I had requested for refund amount and i have raised the request for 3 times in 2 months but there is no response from company side.

I had disconnected the broadband and there was an excess of the amount in my account. I have raised the request for 3 times and its already two months, there is no response from company side.

The internet connectivity to my account is getting disrupted frequently and not working as per our requirement, expectations and satisfaction. We are facing huge amounts of business losses, humiliation and embarrassment due to non-performance of ACT broadband. You customer service is pathetic and is a non-accessible and non-performing function within ACT organization. We had an outage for 5 to 6 days last week and again the service is down for the last 3 days. We have logged a service request through the ACT app again beautifully designed for a non-performing company. Kindly look into our last open request SR [protected] and at least have the courtesy to call back on the status of resolution. We understand that ACT unable to scale up to customer demands and will have to rethink on changing the service provider for sure.

Hi

This is to bring to your notice that despite of raising a request with ACT Fibernet customer care executive in order to cancel my subscription towards Sony LIV app, I've been charged for monthly charges. I request you to kindly cancel my subscription of Sony LIV and refund the charged amount. I have tried deactivating the subscription from app but as I've subscribed from the ACT Fibernet app it needs to be cancelled from the same. Please do the needful at the earliest possible.

ACT service has become the WORST. My internet has not been working since 29/11/2020. I had raised a complaint/ support request on the next morning. It’s been 5 days since then and I’ve called their customer support ~ 15 times, sent them public and private messages on their Twitter handles and also sent an email to their help desk. No service engineer has showed up but somehow they manage to be very prompt in sending us the bills for the upcoming months and promotional content. I’ve been sent my bill for dec-2020 but I would not pay it as I haven’t received the service yet.

Attaching my service ticket number. I expect this to be resolved today else I’m just gonna choose to disconnect this ACT network.