ACT Fibernet Complaints & Reviews

Hi, Present am using Act Fibernet service. It is installed on 31st January, 2021. On February 1st a new bill generated to me with due date of 10th February. I have taken one month plan. It has validity upto 29th February. Today my internet service is disconnected due to pending bill of Rs 19/-.

On calling customer care, they said that I have validity upto 29th February. And I have pending bill of amount Rs 19/-. That's why they disconnected my service. And I asked them that I have validity upto 29th February, if I didn't pay Rs 19/- then you can disconnected on 28th February. Without answering further customer care disconnected my call. How silly it is disconnecting service for Rs 19/-, still I have 17days validity. I tried calling customer care numbers [protected], [protected], but there is also no response.

Although I have proceeded to pay that big amount (19rs), but in online unable to pay that amount. What to do now?. Through this consumer cell am requesting all users that don't take this Act Fibernet service, am suffering with their service since registration.

Hi,

I have requested for a plan downgrade and removal of suspension from my account, and I have been calling and raising tickets with the team and always the associates say that it will be activated between 30 minutes to 4 hours. And, I have followed up many times since 2 days. I would really appreciate if you can resolve such miscommunication issues. Please let the customer know, what is the real issue and how long it will take, at least we could make any arrangement.

Thanks,

My act account number[protected].I received call from you offered me 3months +1month free plan.so I paid advance 2031 rs on 28 oct 2020.Now i have received bill due amount.1892.91 and account has been suspended.I have attached proof of receipt .Please resolve this issue as soon as possible

Act fibre net is down since yesterday morning (5th Feb), all calls to customer care are of no use as they have no idea about what's going on in your company.
Location
Musheerabad
Hyderabad.

Hello i am an existing customer of act fibernet. I am shifting my residence another apartment complex were they already have the feasibility and networking installed. Why do you charge for shifting in that case.? What is the logic behind this?

The charges the customer care said for this is rupee 650, while we already have the cables installed inside the house each room by the builder what is this cost for?

City : Bangalore
Area : Hsr layout

I have been a customer for ACT broadband for past 5 years and they had placed the CX junction box in my house 5 years back, I asked the Company to remove CX box in 2019 since I was planning to vacate the house. every time a ACT personnel will visit the box to add new connection he will promise the box will be removed with in 5 to 10 days but no action taken, So I disconnected my Act connection 3 months back so that they will remove the box...

I am struggling to get the subscriber name change on my wife's name, but since one month I am following it and there is no response, created lot of tickets and they are being closed by giving the reason, there must be technical issue and the ticket got closed. No information prior to closing the ticket.

Services get better day by day, but ACT Fibernet is becoming worst day by Day.

very disappointed with ACT Fibernet service,

email: [protected]@gmail.com

Hi, I applied for broadband connection with act fibernet at vijayawada, and paid 1508Rs on Feb 2nd morning 10am. initially they said connection will be given within 24hrs
No response till now. Pasting the message I recived after payment below
'Subscriber, We acknowledge the receipt of Rs:1508 towards ACT Fibernet Account No[protected] on 02/02/2021'...

Hello Team,

Just a subscriber Name change is taking 1 month of time.

Its just like screwing the customer.

Email- [protected]@gmail.com

Thanks & Regards
Sarabmeet

I have referred my friend and it has been more than a month now, Still I have not received any update or confirmation on this.

I have also raised this concern from my ACT home help page, Apparently no one reached out to me.
Then, I spoke to the agent he assured me of receiving the confirmation but I have not received it till now.
Disappointing service.

We had a payment of Rs.28, 312 ON 21/01/2021 for a new BB connection & until today your executive Mr. Saleem from Hyderabd has not been able to activate our service stating that Router installation is not his job . what kind of a service is this ? For collecting amount you people are standing ready but for service 0% . kindly check our details on the registered no. [protected].

We paid the whole amount at one go trusting ACT Fibernet but sorry to say the person Mr. Saleem introduced us to his highly professional . We want to switch over to some other company for our services . Requesting you to refund our amount made for the internet connection. Even a single day we haven't used it.

Kindly respond to my complaint made to [protected]@gmail.com or call us on [protected]

Hi,

This is to bring to your notice that despite of raising a request with ACT Fibernet customer care executive in order to cancel my subscription towards Sony LIV app, I've been charged for monthly charges. I request you to kindly cancel my subscription of Sony LIV and refund the charged amount. I have tried deactivating the subscription from app but as I've subscribed from the ACT Fibernet app it needs to be cancelled from the same. Please do the needful at the earliest possible.

Account details
Ph.No. [protected]
Name: Rajat Tiwari
Id: [protected]@gmail.com

Awaiting your response.

Regards,
Rajat Tiwari

Dear ACT team,
After months and months of horrible internet connection and poor repeated service we would like to cancel our subscription with you. We have two routers from ACT and both seem to be at fault at the same time. As this is for a proper office use, we cannot afford to be paying bills regularly to just sit with your untrustable connection and also waste our personal mobile data. On top of this, you guys have the most unprofessional customer service who just cut the call in the middle of the queries just cause they are incapable and not fully equipped to resolve the crisis. Kindly refund the money and do the necessary.

i'm not understand your policy. you guys taking more time to refund my deposit amount. Two month Complete still not received.

ID:[protected]
ID:[protected]
Connection name-Balaji- M
register number : [protected]

Hello i am an existing customer of act fibernet. I am shifting my residence another apartment complex were they already have the feasibility and networking installed. Why do you charge for shifting in that case.? What is the logic behind this?

The charges the customer care said for this is rupee 650, while we already have the cables installed inside the house each room by the builder what is this cost for?

Account Number[protected]
I opted for 6+2 months plan in OCT 2019 by paying ~7500rs. But after using the plan for 4 months, the internet had stopped citing a technical issue near my area and you were unable to provide the re-connection.
So, I had to disconnect my account in March'2020 and at the time, I was eligible for a refund of ~3500 rs due to your mistake and I have been following-up on the same issue from that point but to no use.
Somewhere around September, I wanted to give you another try and requested for re-connection (You notified that the re-connection can be at no extra cost) but to no avail. You again informed me that the technical issue was not fixed and refused my re-connection. But again you didn't refund my money. So, around October'2020, I requested for a shifting connection as well and you Again you refused it saying that you can't provide connection at my new location as well.

Now whenever I reach customer support, they say that the refund was approved long back and was sent to my bank account. But I haven't received any amount. I did check all my debit and credit cards statements but couldn't find any credit of that amount details. And now again a due bill was sent to me asking to pay 2498rs while my account was deactivated for the past 1 year.

MY QUESTIONs to ACT:-
1) What happened to my refund amount of 3500rs ? and why was this issue not being answered for the last 1 year ?
2) If the amount was refunded to my account...Provide the bank details to which account you refunded and the transaction ID details. I can share with you my transaction statements as well if required.
3) Why was I again sent a bill amount of 2498rs to be paid. when my account was deactivated for the last 1 year ?
4) I was never given correct re-connection nor you completed my shifting request. But what for did ACT deduct such amounts from my account ?

Awaiting answers all the above questions.

Regards,
Santosh Reddy

Was promised free activation & 6M + 2M offer on reactivation back.

1) They delayed in activating the offer by more than week for which they charged me, I had raised the mail from the moment I got connection. I had to pay more . including the advance

2) Now This month I have been charged again for reactivation

3) Raised a complaint no one addressed closed without any consent.

Why such fake promises ? Request TRAI India to look into this.

My name is R. Umashankar, I have taken an internet plan from act fibernet on 26th Jan 2021. They said that on 27th Jan, before 11am installation will be completed. On believing them I have paid amount also, Rs. 690/-. But, till now they didn't given connection. On calling customer care they said that, in my location no availability of installation box, we will give connection on 4th Feb, 2021. At the time time of registration I have given my correct address, and by checking my address they said service will be done in next morning. But now they are saying like no availability of box, wait for 1 week. They cheated me after payment.

I am using this connection since last 13 months and all of a sudden, the usage details are not matching with my my actual usage. I see that on a day it shows I have used 100+ GB, and I wasn't even home that day till 2PM.
I feel they are doing this to make me upgrade to a higher FUP plan, this kind of tactics is very unprofessional. I have a 1000GB FUP limit and I have never crossed it in past, even this month I wouldn't have if not for these Scammy tactics

Account no[protected]
I took the 3 months subscription plan since he begged me to take it instead of one month on Dec 1 2020 . After 1 and half month on January 18 my account got deactivated as they claim that my money got reversal but I didnot get any money back when I ask for the invoice or transaction I'd of the reversal I didnot get it even they don't have it . I raised my ticket on Jan 18 and after 2 days of continus call to call center they said it's their fault and my account got activated but only for 2 days again my account got deactivated again I raised ticket spoke to them for almost 3 days explained everything again and again and again I got connect but this time for 3 hours call center service is tooo bad they are talking rashly. I waited soo long for now it's been almost 15 days but my issue is not solved and my account is deactivated. Issue is from their side and I'm receiving the punishmen how can I work like this I will file a complaint if needed if there's no response .

I am using ACT Broadband and i am always facing the dis-connectivity issue in my area Badi Masid, Attapur, Hyderabad. I have called to customer care no [protected] which is still not toll free since 10 years of service in Hyderabad and regarding my issue i have mailed to their all higher authority like Nodal Office, Appellate authority, Helpdesk and Customer Team but still these people are playing this customer and with me. Network connectivity is a common issue for them for every month and you will be strange to know that they are taking 48 hours to resolve the issue and 1st day they will not respond if any field issue is there and they come to field to check on 2nd day and if any issue is major then they will take 4-5 days. its the real fact what i am explaining here. mean while you will loose a lot of money by calling the customer care no as it is not free. Act claims that if there is a battery back up of 4 hours if the current is not there(electricity outage) in your area. when ever i am facing the network connectivity filed issue meanwhile i ll face the battery back up issue. Network connectivity will work after 48 hours and the battery back up will not work for me so i have to raise the complain again. Interesting to know that they will tell that someone stolen the battery. is it your field operators responsible to fix the issue . Because it clearly indicates that the person who has corrected the network issue, obviously same guy removed. I have faced this battery back up issue 4 times in 8 month and same i have mailed to Nodal Office, Appellate authority, Helpdesk and Customer Team but still i am facing the same issue. They will close all the complain without confirming the customer. The worst ever services ever i have seen in hyderabad. Spped is also not procide as per the given plan is is always a difference of 10 Mbps as they mentioned in the plan.

Why should not take ACT Broadband:
1) they do not have toll free customer no.
2) you will loose hell lot of money in calling them (100rs per month approx.)
3)if you escalate it to Nodal Office, Appellate authority, Helpdesk and Customer Team then also they will not respond to you and you will not a call back from them. frogot about the Nodal officer(tempered i can say do nt bother about customer).
4)they will take 6 month / 12 month.
5) the speed they are giving is not the right one and do not check in speedtest.net. they are tie up with them. Please check your download speed after 3 month. obviously 1 month it is fine.
6)Simply i can say why you spend your money and will take tension by calling them.
7)sometime the field operators will close the your complain if the time exceeds 48 hours in order to avoid any risk because they do not have facility to confirm by customer. So you have to raised it again in next day and they will resolve.

This is not a spam mail and i have spend valuable time to write this complain.Do you want to be one of the person like me be frosted to post here again so be careful and avoid the ACT.