ACT Fibernet Complaints & Reviews

I am using this connection since last 13 months and all of a sudden, the usage details are not matching with my my actual usage. I see that on a day it shows I have used 100+ GB, and I wasn't even home that day till 2PM.
I feel they are doing this to make me upgrade to a higher FUP plan, this kind of tactics is very unprofessional. I have a 1000GB FUP limit and I have never crossed it in past, even this month I wouldn't have if not for these Scammy tactics

Account no[protected]
I took the 3 months subscription plan since he begged me to take it instead of one month on Dec 1 2020 . After 1 and half month on January 18 my account got deactivated as they claim that my money got reversal but I didnot get any money back when I ask for the invoice or transaction I'd of the reversal I didnot get it even they don't have it . I raised my ticket on Jan 18 and after 2 days of continus call to call center they said it's their fault and my account got activated but only for 2 days again my account got deactivated again I raised ticket spoke to them for almost 3 days explained everything again and again and again I got connect but this time for 3 hours call center service is tooo bad they are talking rashly. I waited soo long for now it's been almost 15 days but my issue is not solved and my account is deactivated. Issue is from their side and I'm receiving the punishmen how can I work like this I will file a complaint if needed if there's no response .

I am using ACT Broadband and i am always facing the dis-connectivity issue in my area Badi Masid, Attapur, Hyderabad. I have called to customer care no [protected] which is still not toll free since 10 years of service in Hyderabad and regarding my issue i have mailed to their all higher authority like Nodal Office, Appellate authority, Helpdesk and Customer Team but still these people are playing this customer and with me. Network connectivity is a common issue for them for every month and you will be strange to know that they are taking 48 hours to resolve the issue and 1st day they will not respond if any field issue is there and they come to field to check on 2nd day and if any issue is major then they will take 4-5 days. its the real fact what i am explaining here. mean while you will loose a lot of money by calling the customer care no as it is not free. Act claims that if there is a battery back up of 4 hours if the current is not there(electricity outage) in your area. when ever i am facing the network connectivity filed issue meanwhile i ll face the battery back up issue. Network connectivity will work after 48 hours and the battery back up will not work for me so i have to raise the complain again. Interesting to know that they will tell that someone stolen the battery. is it your field operators responsible to fix the issue . Because it clearly indicates that the person who has corrected the network issue, obviously same guy removed. I have faced this battery back up issue 4 times in 8 month and same i have mailed to Nodal Office, Appellate authority, Helpdesk and Customer Team but still i am facing the same issue. They will close all the complain without confirming the customer. The worst ever services ever i have seen in hyderabad. Spped is also not procide as per the given plan is is always a difference of 10 Mbps as they mentioned in the plan.

Why should not take ACT Broadband:
1) they do not have toll free customer no.
2) you will loose hell lot of money in calling them (100rs per month approx.)
3)if you escalate it to Nodal Office, Appellate authority, Helpdesk and Customer Team then also they will not respond to you and you will not a call back from them. frogot about the Nodal officer(tempered i can say do nt bother about customer).
4)they will take 6 month / 12 month.
5) the speed they are giving is not the right one and do not check in speedtest.net. they are tie up with them. Please check your download speed after 3 month. obviously 1 month it is fine.
6)Simply i can say why you spend your money and will take tension by calling them.
7)sometime the field operators will close the your complain if the time exceeds 48 hours in order to avoid any risk because they do not have facility to confirm by customer. So you have to raised it again in next day and they will resolve.

This is not a spam mail and i have spend valuable time to write this complain.Do you want to be one of the person like me be frosted to post here again so be careful and avoid the ACT.

I had raised a complaint/ support request on the next morning. It’s been 5 days since then and I’ve called their customer support ~ 15 times, sent them public and private messages on their Twitter handles and also sent an email to their help desk. No service engineer has showed up but somehow they manage to be very prompt in sending us the bills for the upcoming months and promotional content

Actually my plan is 50mbs, the speed of this is not constant its reaching 5mbs sometime.i spoked to customer care and I had complained so many times...the concern network engineer is closing the SR without any resolution.

Worst network, no proper response, dont pay the money for long period

Hi I am Ranesh from warangal kazipet. I am facing slow speed from last 30days. No one is revolving the issue and No one is taking care. I dont think they are providing free services. I was paying huge amount.I raised 3 times SR without resolving they are closing the request and they are careless.

Hi i am an existing customer of act fibernet. I am shifting my home to a new location where they already have the feasibility and networking installed and the tenants are using ACT Fibernet as well. Why do you charge for shifting in that case.? What is the logic behind this?

The charges the customer care said for this is rupee 650, while already i paid the amount for cable at the time of installation. What is the need of paying 650 again..??

Hello
I am an existing customer of act fibernet. I am shifting my residence another place where they already have the feasibility and networking installed. Why is the charge for shifting applicable here?

The charges the customer care said for this is rupee 650, while we already have the cables installed inside the house by the builder, what is this cost for?...

User ID:[protected]

from past 3 months, since our new connection to ACT Fibernet, we are facing an issue with excess data usage over our monthly limit, eventhough, amounts such as 24 gb are used when the internet is down. the daily average usage is around 20~ but even when the internet is down for a whole day, thats suspicious. And moreover that never happened with our old broadband company. eg. Today we reicieved the message that the internet will not be available due to fiber cut issue, but we obsereved data usage of 24 gb. This seems a fake data addition by ACT to the user's. We have seen similar complaints logged by many users against ACT which is again a strange occurance.
We demand a quick responce from ACT to resolve this issue immediatly.
Thanks

I have been a customer of ACT Fibernet for the past 5 years and suddenly from the past one week there is no internet connectivity and no one from the company is bother to resolve it. They just keep closing the service request without actually resolving the problem. I have been struggling get any kind o[censored]pdates and seriously impacting my work life balance as now I have to rely on mobile network.

ACT is a fraud, I first got ACT Silver (100mbps, 500GB) for 6 months, it worked fine for first 2 months but after that it started reporting false data usage, just enough so that my data limit ends 3-5 days before month ends, I drastically reduced my usage for the next month but still the same happened.

Then unaware that this was a fraud from their side, I upgraded my plan to ATC Gold (150mbps, 1000GB) on the same data load, my data consumption for first few days was shown to be just 15GB/Day, but after a week or so, they started showing my consumption to be 33GB/day. All under the same constant usage from my side. I am shifting my ISP to someone else. You also be aware.

Hi i am a existing customer for ACT broadband.
I n want to change the router to one of my near room.. When asked for the customer care for this, The charges they told is 650 which is very high.
I have the extra cables and routers, but for this they r charging too much for an existing customer...

Is this a worth?...

I had an ACT connection. acct[protected].

In November, the network was not working due to a technical issue. ACT did not rectify the issue for over 3 weeks, however I was charged for this period. I got fed up with false promises from Customer service. I finally decided to cancel the connection.

ACT has to refund me for the 3 weeks when net did not work PLUS the amt paid for the remaining period.

ACT customer service used to be good few years ago, now its all gone to dogs. They dont care about the existing customer base. Too bad, seeing one of the best internet companies treating customers like this.

I hope someone responsible will take this up and get my refund done.

I am willing to take the connection back on two conditions.
1. REFUND ME 2 MONTHS OF CONNECTION AMT ALREADY PAID
2. CHANGE OWNERSHIP NAME WITHOUT ANY ADDL CHARGES AS WIRING IS STILL IN PLACE.

Sir, I have ACT Broadband connection for past 4 years and now almost 5 to 6 months I am facing connection issue and almost all the 7 days in the week the Broadband service is not working. Daily in the morning I need to lodge a complaint and around 12 noon or 1 pm daily they will come and rectify and ask me whether it is working now, again on the same day night it get disconnected and will not work again after lodging the complaint next day afternoon they will ask whether it is working. I am really fed-up and since due to COVID 19 me and my family members including my daughter college classes are being done online and no one is able to do their work on daily basis till afternoon they rectify and that too only till night.
I will say that ACT Broadband service is one of the WORST service provider and their connection is very bad and I think they are not at all necessary to have any business when they are not able to provide a good and continuous connection.
Even now by using Mobile Data I use the data which I have daily allocated for personal and official use even though monthly I am paying the invoice which they send promptly on 1st of every month. Taking money only is their motto and not supporting the customer.
Mobile: [protected]
Connection No:[protected]

I am very disappointed with your service...I made a call every day and telling the same problem with different people. no process at all.
I felt very sad of taking ACT fibernet connection. you want to loot my money with extra router cost. I already have my own router.

no words to describe my feeling.this is my number [protected].you can check my call history also.

Hello,

We are using ACT from August 2020. At the time of installation money was deducted two times through net banking. We have requested for new connection and money was deducted two times for the package. After multiple attempts of contacting customer care it was not refunded and there is no proper response from the ACT support team. Tried to open support tickets multiple times, they are all closed without resolution.

Date of incident: 31st Aug 2020
Desirable Resolution: Request a refund

Attached images of SMS received after successful transactions.

Service Requests for query are below.
SR[protected]
SR[protected]
SR[protected]
SR[protected]

Thank you

I have been active customer for ACT FIBERNET since 2014. Since last two to three months I am facing with slow speed issues. In spite of raising frequent complaints their service is extremely worst in resolving the issue permanently.

The technicians who attended to resolve the issue are not up to the mark in doing so.

It is very pathetic, embracing and disgusting experience I never encountered. My children faced problems to attend their online sessions and me to teach my students online.

In this regard, I have intimated the concerned authorities to deactivate my account by[protected].

I've been using ACT Fibernet for more than two years until now. For past 19 months ACT was billing me for the bandwidth of 1GBPs where i received only 350 Mbps, and the same was accepted by management as error and compromised with waiver of the receiver setup and current outstanding.

Now the finance department has denied the waiver stating "Customer is not eligible for waiver" where ACT Finance team has committed fraud by overbilling customer for the service which was not provided.

My ACT Account Number is:[protected].

I've all the proof for ACT finance team committing illegal billing to me and the same has been escalated to the company secretary and CEO with no response. Somebody help me to get this issue resolved.

Please deactivate my Sony Liv subscription.I have already raised a request but no response.. please look into this

Account number: 11706227