ACT Fibernet Complaints & Reviews

Every week my internet is not working and actfiber team is not responding and they are not recieving calls now from 8 days i don't have internet and the manager of mehdipatnam area whose name is santosh when i called him he talked very rudely and now he is not responding. So almost 15 days every month I don't have internet .My account number is[protected]. I need refund for this month i.e, October 2020 as I did'nt had internet for almost whole month and still it's not resolved and no one is responding to my raised ticket which is SR[protected] and take neccesary action towards whoever is responsible for Ayodhya nagar Colony Mehdipatnam area.

It has been a month I had raised a refund request of Rs.678 and I'm yet to receive the refund amount.

The response from Customer care are extremely poor, not clear and unacceptable.

Nodal Officer: Please take necessary action.

Dear Sir / Madam,

I am writing to you to raise an issue about: Act Fibernet

The issue that I have experienced was:
I have taken a act fibernet new connection. I paid total amount Rs. 4544.18 for 6 months duration. I had paid on 17.10.2020. But till now the connection process has not done i have been calling to customer care but they are not responding properly. They are saying that we are working on your issue it will be done please give me some time.

I want wifi connection ASAP. Its too delay please resolve my problem. In case it will not resolved, i want my amount back refund the amount.

I look forward to your prompt response on this matter. So, please reply back via this email account.

Yours faithfully,

Reddy Malathi

Mobile Number: [protected]

I am facing internet connectivity issue from past 2 days and they are closing the ticket daily and no one contacted me for resolution

Despite of multiple remainders there is no proper response from them

I applied for new connection, but later refused to get one, prior to installation of my internet. I paid Rs 5657 in advance on 29th August for three months plan, till now I haven't received my refund back. I have been constantly mailing them, and in conversation with their support team, but none of them is useful.
Mail which i got from them, when i made the payment :
Dear Subscriber, We acknowledge the receipt of Rs:5657 towards ACT Fibernet Account No[protected] on 29/08/2020. Happy Surfing!!! Now get your bill breakup and payment details through the ACT Fibernet app https://is.gd/actapp. Team ACT

I have paid twice for the new connection. I have been calling the customer care for two days no one is responding. I want a connection and refund me the other payment amount.

Ref no: SR[protected]

I paid 5/10/20 for new connection and at 10/10/20, i created a refund request because of no proper response from the girl who made me to pay.
I called several times to customer care and each time i am calling, each one is telling different thing.please confirm that i get my money within one day as per your policy.
Installation is not feasible in my area thats why i am asking for refund.you people mentioned that within 15 days you will refund, but customer care person told again i need to wait 15days.please refund my money within one day. Service request number SR[protected].kindly refund soon

I have subscribed to act fibrenet Recently and paid online. They said they will connect the internet but they did not. They came once to check and did not come for seven days. So finally I said them to refund but they have not yet refunded. How fraud can you get? They don't have proper customer services and their representatives can't pick the call. I'm one step closer to file a proper customer complaint legally.

I paid money on 5/10/2020 and they said there is no feasibility, so i asked for refund on 10/10/2020 still i didnt get my money.several times i called, the lady who made me to pay is not taking my call and she is not responding properly.i called to customer care several times and each time, they are saying different thing.i am very much frustrated because you ACT fibernet.please refund my money soon. My name is kalaiselvi from chennai and service request number SR[protected].kindly do this immediately .i dont want to wait further as i am wexed of calling and mailing several times.please refund my money immediately. ACT fibernet company pls refund soon.

Internet is not working from 22/10, 11AM.
Raised Sr for more 24hrs and it going to be 2days now with out service.. Still not received any response from the team. There is no mode or process to escalate the ticket in app.
Worst customer service provided.

This has impacted two days of work and caused loss of pay.

Below is the msg received on 22/10

Request CONSENT for our field engineer to visit your premise, in case needed, to resolve SR[protected]. Our engineer will follow all safety protocols and maintain social distancing.
SMS AGREE to [protected] or give a missed call to [protected]

Your ACT Fibernet Ticket no:SR[protected] has been registered . Our team will ensure fastest possible action.
Meanwhile you can use ACT Fibernet app to track your service request - https://is.gd/actapp

None of the above link is help ful to track the complaint

I applied for new connection and paid the amount through the link and since port is not available they asked me to wait for 10 days. Even after 10 days they couldn’t able to resolve the issue so I raised for cancellation and request for refund. It’s been 3 weeks still no response and haven’t received the refund. Poor customer service when we tried calling them they are disconnecting it. Need my refund back. Attached the request no

I have opted ACT services in the month of Feb 2019 with 6 months plan + Wifi router, I have been using ACT services till April this year (2020) In the month of March this year again I paid 8206/- for 6 months plan but due to Pandemic I moved to my Native and placed the disconnection request.

In the refund amount, I got just 4200/-, for this I called customer care and got the response since I have not returned the router hence remaining amount is not given.

I feel it is unfair, I had taken the WIFI router last year march and had been using ACT till this year April which comes around 14 months, So I have completed the 6month tenure when I opted for the service for the very first time then again I have been using your services till April this year.

Please look into the issue and provide the solution as soon as possible.

The issue that I have experienced was: I'm getting high packet loss from 7-12 pm every night since 13 September (installation date)

I like to play online fps games but due to high packet loss my game lags a bit and my actions in-game doesn't match with the game server due to packet loss and whenever I made a complaint regarding this issues I have been told to wait for 24 hr and most of the tech support don't know what is packet loss and one of your back end team member told me that our network is working good, they put all the blame on the "GAMING APPS" and when I ask how "GAMING APPS" server have this issue just for me they have no answer for that, I already told them that I can prove you guys wrong they took that on their ego and told me that we will not fix that issues. mostly every game uses their own server or AWS (Amazon Web Services), and this problem only comes when I use your network, jio hotspot don't cause any packet loss, jio broadband doesn't have this problem and airtel as well and this problem of packet loss only occur from 7 pm to 12 pm every night.

I want my issues to be resolve as soon as possible and please teach your tech support about packet loss, if you guys can't fix the issues I want a refund.

We have activated the broadband service of Act since March.They do not have a working helpline, the numbers aren't working, no coordination, the app doesn't allow to raise another ticket and takes days to resolve the issue. No broadband since 3 days, no one to address the issue. This is ridiculous from a consumer who's been charged a lot but service isn't being received yet payment needs to be done. We haven't received any reply until now. There's not enough staff to address technical issues, very unreliable service.

#SR[protected]
We have been following and calling up ACT team, No one is taking a responsibility to solve this issue from past 5 days.
No technically skilled person to provide a solution till date.
Worst Customer Service Ever.
After writing an email as well no one responded.

Everyday we are calling them, wasting our time in getting a solution from them.

Best part is on the 4th day when i called customer care he closed the case and opened a new one without providing a solution or information.

Not worthy wasting your time on them.

Had requested for New connection & made the Payment of 5000rs but due to technical reason from ACT company did not get the connection even after 4 months. there were lot of reasons given by the executives & finally they are not responding to the calls & messages.
When the refund was requested, there were again some reasons from Executive & refund was not made. Also i have been highlighting the issue to the company through helpline Mail ID but there is no resolution provided & refund is not processed. Its been 8 months now chasing for the refund.
Please help on this.
I have Payment receipts made in Google Pay, Mail copy, Messages & Call recordings as proof.
I could only attach Payment Receipt. Please send a mail so that i will provide the Chat History, Mails related to the issue

Hi, i have done the payment for ACT Fibernet Installation and the team responded that it would be done within 3 to 4 working days which is already done.

After immense followup, i have finally got the router yesterday night and the technician said it would just take 30 min to 1 hour max for activation from the backend and then he would guide me the rest of the process. I think it is very important to have trust and faith on the service provider which i am losing even before the service has started.

I strongly request to please get this sorted. My mobile number under which the connection is claimed is[protected]. I hope i dont have to disconnet from ACT for the reason of delayed activation.

Net speed is really really slow

I have internet connection issue for every 5 days and the issue will not get resolved at all

My internet is not working from last 4 days and there is no action taken though the ticket is open .the worst broadband network I have ever seen

I have called ACT customer care multiple times and i didn't find the issue resolved till my bill due date[protected]

I was not using the internet from 6th May 2020 till 30th September 2020, and having an assumption that the bill wont get generated in May month, I didn't pay the bill in May. But later after the call from customer care, i have paid the amount by June month and conveyed to the customer care who called me that i won't be using the internet for next 5 to 6 months, so they asked me to disconnect the connection and i have placed a disconnection request then and there. Later in July month my bill got generated for 1200Rs and still i am able to see the same amount in my outstanding, which is charged without using the internet and even prior information to disconnect. So I called customer care multiple times in the last 2 weeks and told the same and the dispute on the billing is not yet resolved.
As the bill is charged for not using the internet and even after my disconnection request, i am not ready to pay the amount.

I have called the customer care in august month and informed the same and then had conveyed them that i wont be paying the amount as it is charged for no usage and even after the disconnection request is placed.

During these lock down days, i was away from Chennai and was not using the internet and ACT is charging me the amount for not using the internet and even after my wavier request, the amount is not wavered off.