ACT Fibernet Complaints & Reviews

I have paid for new fiber net connection on 20th October Rs.4306.we cancelled the next day because they said it's not available for our locality have to paid extra 2500 for junction box. But still now we didn't get the refund amount. It has been more than 10days if we are calling they not attend the call.

I'm from Chennai and have been trying to contact the ACT customer care service since the past 2 days via the numbers provided on the ACT Website for Chennai region. I've also sent mails to the customer care and the Nodal officer regarding the same. There is no answer to the phone calls and there is no response to the mails for the same. I want the connection disconnected as soon as possible.

I've been trying to terminate my ACT connection (no: ) several times for past 3 months but not able to. All my phone calls and emails are unanswered. So stopped paying bills, which forced them to call me.
When I reported the problem to the executive who called me. He asked me to pay the due amount and promised that he would terminate the connection once I clear the amount. So, I paid the amount while he was on the call. He said he has disconnected the account and the status will change in a while. It never did. Such frauds!!!

I had the worst experience with ACT FIbernet. I applied for the new broadband connection and got a call from a salesperson and he said installation will be done definitely after 1 week of payment. After a week, I called the same person and he didn't lift my calls for two days and blocked my number after that. I went to a nearby act office, they said we working on it and assured that installation will be done in two days. Days passed and nothing happed. I had mailed to the helpdesk, contacted customer care but nothing worked out. 25 days passed and I visited the act office for three consecutive days and finally, a group of men reached me and installed a server box and told me that installation will be done in 24 hours. 1 week passed and nothing happened and I went to the ACT office for two consecutive days. Finally, after more than a month from the date of payment, one fine morning a group of men reached my home and started the installation and in a while, they said they forget an instrument and told that they'll come and finish the installation in the evening and left. After an hour or so I got an incoming call from the ACT office and they said it was not possible to provide a broadband connection to my location and told me that they will process my refund in a week. I was shocked, and called the same person again and explained what happened in the morning and he told some non-sense reasons with just a simple sorry. After successfully wasting more than a month of my valuable time they finished it with a simple word. Actually must to mention was the arrogance of their service people. This thing happened on Oct 15th and till now I didn't get my refund. I paid the amount for the new broadband connection through my credit card and paid an amount of 500 as a late fee for that. I want my refund to be processed asap.

I have applied for the connection before 2 weeks and there was no response by any of customer care people, even the people here in tirupati where I have taken the connection have been not lifting calls. I would like to take a refund. They have not given me the connection after 2 weeks as well.
Name : mahateja
My number: [protected]
Act ac/no provided:[protected]
Service requests raised
and not responded : SR[protected]

My wifi is not working since Friday.Despite of their policy of resolving requests within 24hrs, its already been 48hrs and nothing has been resolved.The best part is, when I have raised the issue and generated a ticket no for my issue, they even closed the ticked without resolving it.The ticket no is SR[protected].Since then I have raised numerous complaints but seems to be getting no where.My Act ac no is[protected] and registered mobile no is [protected].The act ac is registered under my friends name.My no is [protected].My email id is veer.[protected]@gmail.com

Internet has been down for more than 3 days now and I have raised multiple tickets but no one calls me and updates me on the status neither I get any information from customer care when I call in to check the status. This has turned into an frustrating experience and I am running out of options now. Customer service has taken a toll lately and internet service has taken a huge hit as well. I need immediate help in getting my issue resolved. My open complaint number is SR[protected], act keeps closing tickets without resolving them

I'm trying to call Act fibernet customer care from 2 days and there is no answer infact busy as always and there is no option to opt for disconnecting the broadband. I want to disconnect the broadband send your agent home and do it right now or else don't expect the bill to be paid in the coming month. This is pathetic, as you have provided wrong email ID under google reference for the disconnection.

I don’t understand how irresponsible someone can be over ones hard earned money?
When you take certain responsibility ensure you are served 100% and why do you keep disconnecting the Internet for every 12 hours and take 24 hours of time to resolve this is the 4th time the Internet have been disconnected and I’m unable to use the Internet as I use to do with other service. Iam very clear with ACT Fibernet if you guys keep doing this and the direct line with CSR have also been disconnected so it’s a clear point that if this happens again! i will opt for refund if any thing that’s not addressed or again disconnected intentionally without any crises or major reasons! I myself will have to take a legal action against you to serve justice to my hard earned money!

Token No : SR[protected]

I’m from Chennai i took ACT connection on 28.10.2020 since airtel not providing fibreboard in my area. From the day i took connection my internet is not working and its going to be 3 days and tomorrow 4th day I’m without internet connection.
I made constant complaints
Through app
Through call
Through email to appellate.[protected]@actcorp.in
But no one solved...

I had paid in advance for 3 months and I was told that the Router and Modem would be provided free of cost.

I was talking to sales associate, Revathi Naidu. She promised that Router and Modem would be provided free of cost.(I have the chat transcript as evidence)

On (26-Oct), when the guys came to my place for installation, they said they don't have the modem and router and told me that I am entitled for free Router and Modem.

I raised a complaint regarding this and asked your team to refund, if you guys cannot keep up the commitment. From then on, there has no communication from you guys. When I tried calling the customer service, they said it will be resolved within 48 hours (that is 48 hours after I raised the complaint) !

I wrote an email to your nodal officer (nodalofficer.[protected]@actcorp.in)

From yesterday onwards when I tried reaching your customer care, it says number doesn't exist !! Looks like you have deliberately blocked my number. If that is malicious and unfair business practice. After this, I am really pissed off.

Glad that I got to know your quality of customer service even before I took the connection

Hi

I want to disconnect the service for [protected]
I dont find any information on how to do this. Is this business ethics? Today - 30th Oct, i have cleared all outstanding bills. I want to stop your billing and need confirmation from your official capacity or else i have to initiate legal action for not providing information on how to disconnect

Regards
Mohamed Rafi

15/10/2020
I am using act fibernet past 7 months.it makes more problem for me like lnternet will not work then i call to customer service means they are saying server problem in my area and then to repair that service engineer are coming after 2 days at that time i faced lot of problems
i can't able to attend online classes and tests then after i reqested to disconnet my ACT FIBERNET they have disconned then i have also reqested to take junction box in my house but no response.When on installation of ACTFIBERNET they said we will refund your money when you disconnet your ACT FIBERNET they are not refunding and they are charing money for us ...

Im in chennai, perungudi.I have act blast promo plan.They claim act blast promo has 150 mbps speed but i get only 30 mbps speed average.They charge so expensively but quality is very poor

I have made a request for New Connection with Enquiry ID:[protected] on[protected] and executive confirmed that connection will be given by[protected] hence payment was made accordingly for the amount of 4845/- [Reference number is #P[protected]] but later i have not received any kind of message or communication regarding the same and i have taken up new connection with other service provider. And i m following up from past 3 months for my refund and no response till now is proper. I have even emailed nodal officer and appetite authority and no reponse on above. What kind of service is this what is the use of these authorities who never listens to customers and mails and standard template for all the emails like below:

"Dear Customer,

Thank you for contacting ACT Fibernet!

We are in receipt of your email, regarding the Installation.

We have gone through your account and we observe that there are challenges in the installation process.

We promise to offer you the best services possible always. We look forward to a resolution at the earliest for this, appreciate your patience in this regard.

Your patience is appreciated.

Please note that our customer care number has been changed to [protected]/[protected]

We are always happy to serve you.

Thanks & Regards,

Madhu kumar"

Please refund my amount asap

I needed a new connection, so I registered for one on 10th Octoer, 2020.I was promised 100% installation at any cost by the person who contacted me. But they will know whether the installation is feasible or not when we register itself. He LIED to me about it that it could me possible and next day calls me up and tells its not possible to install at my place because I stay very close to the transformer and asked me a more of 2k to install which I wasn't aware of. I couldn't afford more cause I already paid Rs.4825 for a 3 month plan hence I asked them for refund. Till now no one has even tried calling me and do the further process. That person has blocked my number. I applied for refund on 11th October 2020.looks like none of them want to refund. I am done waiting, I am a student I really need that money for other purposes. I have written all kinds of mails to all the nodal officers yet no reply. MY account number[protected] .PLEASE HELP ME GET THROUGH THIS

Why is there so much delay in my refund there’s absolutely no response from customer care novo is helping it’s been more then 3weeks I have paid Rs7682 I’m tired of calling act fiber customer centre

Every week my internet is not working and actfiber team is not responding and they are not recieving calls now from 8 days i don't have internet and the manager of mehdipatnam area whose name is santosh when i called him he talked very rudely and now he is not responding. So almost 15 days every month I don't have internet .My account number is[protected]. I need refund for this month i.e, October 2020 as I did'nt had internet for almost whole month and still it's not resolved and no one is responding to my raised ticket which is SR[protected] and take neccesary action towards whoever is responsible for Ayodhya nagar Colony Mehdipatnam area.

It has been a month I had raised a refund request of Rs.678 and I'm yet to receive the refund amount.

The response from Customer care are extremely poor, not clear and unacceptable.

Nodal Officer: Please take necessary action.

Dear Sir / Madam,

I am writing to you to raise an issue about: Act Fibernet

The issue that I have experienced was:
I have taken a act fibernet new connection. I paid total amount Rs. 4544.18 for 6 months duration. I had paid on 17.10.2020. But till now the connection process has not done i have been calling to customer care but they are not responding properly. They are saying that we are working on your issue it will be done please give me some time.

I want wifi connection ASAP. Its too delay please resolve my problem. In case it will not resolved, i want my amount back refund the amount.

I look forward to your prompt response on this matter. So, please reply back via this email account.

Yours faithfully,

Reddy Malathi

Mobile Number: [protected]