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ACT Fibernet Complaints & Reviews

www.actcorp.in
2.8
Updated: Dec 8, 2025
Complaints 4564
Resolved
2327
Unresolved
2237
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ACT Fibernet reviews & complaints page 56

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S
SandhyaGuhan
from Powai, Maharashtra
Nov 29, 2020
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We have been using ACT internet connection little over 3 years. Account has been registered vide Mobile Number[protected]. I have registered a compliant on 26th about internet being not working and they promptly sent a SMS that it will get resolved on the same day around 8 PM. But till date no sign of resolution. I have been trying to speak to their customer service call center since 27th, but they seem to be taking this issue very lightly and not bothered to resolve. Every time they are assuring that it will get resolved soon. But no definitive date of closure. At time if i try speak to their manager, the operator disconnecting the call automatically and it does not get transferred. I did contact one of their service executives at [protected] by name Selva and he also seem to be very casual saying "it will get resolved".
Aug 6, 2021
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Nov 30, 2020
ACT Fibernet Customer Care's response Hi Sandhya, We understand that you are facing an issue and we are looking forward to resolving it as soon as possible. Not to worry, we will assist you with this.
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    Y
    yeshwanth81
    from Bengaluru, Karnataka
    Nov 28, 2020
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    All the nodal officers, appellate authority and other related officers are sleeping from past two months without resolving the issues.

    [protected]
    ACT Fibernet customer support has been notified about the posted complaint.
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      Harsha teja R
      from Hyderabad, Telangana
      Nov 28, 2020
      Resolved
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      Resolved

      Address: MaheswarNagar, Sithalapakkam, Chennai - 126
      Website: www.actcorp.in

      Internet is not working from[protected] midnight onwards, now[protected] it's been 5 days, and the issue is not resolved. I tried calling customer care and sent emails to customer and nodal officers and the CEO too, no one responded to my calls and emails.
      nodalofficer.[protected]@actcorp.in, appellate.[protected]@actcorp.in, bala.[protected]@actcorp.in
      +1 photos
      Aug 9, 2021
      Complaint marked as Resolved 
      ACT Fibernet customer support has been notified about the posted complaint.
      Verified Support
      Nov 29, 2020
      ACT Fibernet Customer Care's response       Hi Harsha, We regret the inconvenience caused. Please be assured that our team is looking into this.
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        P
        paulco
        from Powai, Maharashtra
        Nov 28, 2020
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        Address: F-15 Commercial complex mansarovar garden, new delhi 110015

        Wifi not coming
        paul and company
        mob no. [protected]
        location = F-15 Commercial complex mansarovar garden, new delhi 110015
        ACT Fibernet customer support has been notified about the posted complaint.
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          A
          abid sameer
          from Hyderabad, Telangana
          Nov 27, 2020
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          Address: Gajularamaram

          For Every 15-20days i am getting internet connectivity issue. regularly i need to raise a ticket and there are taking 2days to solve the problem and again after few days i am facing the same issue. after regular complaints also they are not fixing my problem.
          it is happening repeatedly no technician is vising to look at the problem and they are not answering the calls as well. please help me to solve my problem
          my account no : [protected]
          ACT Fibernet customer support has been notified about the posted complaint.
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            K
            kiriti komaragiri
            from Hyderabad, Telangana
            Nov 26, 2020
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            Internet is down from past one week. I have sent a email to ACT to cancel my term plan as its been only 3 months out of one year and refund the amount. There was no response from them and no one has resolved the internet issues either.
            ACT Fibernet customer support has been notified about the posted complaint.
            View replies
            This is for account number[protected]
            Reply
            ACT Fibernet Customer Care's response, Nov 26, 2020
            Verified Support
            We will arrange a call back from our concerned team. We regret the inconvenience caused
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              S
              Swaroopr016
              Nov 25, 2020
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              Address: 10 3rd Main Pipeline srinagar bangalore 560050

              Myself Swaroop R, i highly have a requirement of internet connection for my work. I paid the necessary amount for act blaze plan on 17th itself and today is 25th I have recieved a dead connection. Am trying to contact every executive of act, and raised a complaint, even after everything, they are not connecting my internet. They promised to resolve by 24th 3pm. Yet no response from them. Their customer care numbers are dead and useless. Please resolve the issue or provide necessary help. I have a situation of getting connected from mobile Hotspot and it's very very slow for my work.
              ACT Fibernet customer support has been notified about the posted complaint.
              Verified Support
              Nov 26, 2020
              ACT Fibernet Customer Care's response               We regret the unpleasant experience. we will check the issue and get back to you with a resolution. Please share your registered contact number and city name
              Nov 26, 2020
              Updated by Swaroopr016               [protected]
              [protected]@gmail.com
              Bangalore
              I have shared my details
              View replies
              [protected]
              [protected]@gmail.com
              Bangalore
              I have shared my details
              Reply
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                H
                hanumayamma
                from Hyderabad, Telangana
                Nov 25, 2020
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                Address: Vikrampuri, 107 Maruti Ville Green

                Internet connection disrupted since 24th November, 2020
                ACT Fibernet customer support has been notified about the posted complaint.
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                  S
                  Sourajeet
                  Nov 25, 2020
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                  I have tried raising a shifting request via the website and app multiple times but at the end it gives an error saying “something went wrong”.
                  Registered mobile number :[protected]
                  Please help immediately
                  ACT Fibernet customer support has been notified about the posted complaint.
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                    H
                    Harikrishnan
                    from Delhi, Delhi
                    Nov 24, 2020
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                    They offer the connection will be done in 2 working days. They start processing only after full payment is done. I have told them to check the feasibility before committing. They checked it and told that they can give the connection. I have paid 18k and after 2 days, nobody has turned up. I called the contact person, he told he will come next day. Again, he asked 5 working days. After 5 working days, when I call he stopped attending calls. At last, I had contacted Nodal Office. They also started giving fake promises. Atlast, I was about to move legally, then they have paid the money back. Dont ever go for this
                    ACT Fibernet customer support has been notified about the posted complaint.
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                      M
                      molugu abhiteja
                      from Hyderabad, Telangana
                      Nov 24, 2020
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                      Deactivate Sony LIV subscription

                      Hi,

                      This is to bring to your notice that despite of raising a request with ACT Fibernet customer care executive in order to cancel my subscription towards Sony LIV app, I've been charged for monthly charges. I request you to kindly cancel my subscription of Sony LIV and refund the charged amount. I have tried deactivating the subscription from app but as I've subscribed from the ACT Fibernet app it needs to be cancelled from...
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                      S
                      Saikiran Sparky
                      from Powai, Maharashtra
                      Nov 23, 2020
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                      Address: HNO 4-2-127, NFC COLONY ,KALIMANDIR ,RR DISTICT ,GANDIPET MANDAL, BANDLAGUDA JAGIR,500086.

                      I paid amount in[protected] at 10:46 am. I waited more than 48 hours till now not given any connection. The client response was not good after paying bill . -CAF NO:[protected]
                      ACT Fibernet customer support has been notified about the posted complaint.
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                        H
                        Harish27lion
                        Nov 22, 2020
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                        I had paid for 6 months plan to obtain broadband connection . It's been 5 days still there is no one has called about installation. And no proper response from customer care . Every time when I call them they will say in 24 hrs your complaint will be resolved . But it's been 72 hrs nothing has resolved .
                        ACT Fibernet customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 22, 2020
                        ACT Fibernet Customer Care's response                         Hi Harish,

                        We'll look into this. Please share your registered contact number and city name for us to assist you further. The team will get in touch with you shortly and resolve the issue.

                        Regards,
                        ACT Fibernet
                        Nov 23, 2020
                        Updated by Harish27lion                         [protected] reg mobile number
                        Guntur
                        Nov 24, 2020
                        Updated by Harish27lion                         It's been a week for installation still there is no call .
                        Reg mobile no [protected]
                        Guntur
                        Please get the installation fast you are very slow
                        View replies
                        [protected]
                        Guntur
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                          Y
                          Yashwanth.k.s
                          Nov 19, 2020
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                          Address: amogha, Yasvantpur Suburb, Yasvantpur, 5/7 S.R.S road peenya

                          Installation delayed by 14 days and no proper response
                          ACT Fibernet customer support has been notified about the posted complaint.
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                            N
                            Naresh Ajmeera
                            Nov 19, 2020
                            Resolved
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                            Resolved

                            Address: Balkampet

                            Hi there,
                            this is Sujatha Rani Ajmeera i have a 6 months plan of the broadband service. Due to Covid-19 pandamic situation I went to my home town for 8months for this time i didn't use internet. Recently I came to the city and call customer care service, they said that your payment has been lapsed and they demanding to pay 1500 rupees
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            ACT Fibernet customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 20, 2020
                            ACT Fibernet Customer Care's response                             We regret the unpleasant experience. we will check the issue and get back to you with a resolution. Please share your city name
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                              S
                              sreenivas542
                              Nov 19, 2020
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                              I had applied for new connection from ACT Fibernet on 7-Sep, by uploading all required documents and paying the amount for 6 months rental while on call with sales team. However nothing happened till now. I have called multiple times however no use. Two times customer service representatives disconnected the call. I have recordings as well. Sent emails to escalation contacts as well, which is of no use. If they are incapable of providing connection at least they should convey the same and refund the amount.
                              As I am using internet services from other service provider, I need my money refunded.

                              Prospect No.:[protected]
                              Application date: 7-Sep
                              Amount paid on: 7-Sep
                              Amount paid: Rs.5302

                              Attaching screenshots for reference. Help me finding a way to sue ACT Fibernet as they are cheating me by taking money and not providing service.
                              +2 photos
                              ACT Fibernet customer support has been notified about the posted complaint.
                              Nov 19, 2020
                              Updated by sreenivas542                               Forgot to mention, I had sent multiple emails, called multiple time and also user social media, which all are of no use as ACT team is such an unprofessional cheaters. Have 3 funny audio conversations with ACT team in which they may false promises. Tried to attach here, but not allowing audio file.
                              Nov 19, 2020
                              Updated by sreenivas542                               Adding additional screenshot

                              Verified Support
                              Nov 20, 2020
                              ACT Fibernet Customer Care's response                               We will arrange a call back from our concerned team. We regret the inconvenience caused
                              Nov 23, 2020
                              Updated by sreenivas542                               No callback received yet.
                              Nov 25, 2020
                              Updated by sreenivas542                               No update yet. Below is the link for the conversation with support team in September.

                              https://we.tl/t-68K1pUtNOz
                              Nov 30, 2020
                              Updated by sreenivas542                               No update yet. ACT team proved that they don’t bother about these complaints and happily cheat people by looting money.
                              View replies
                              Not sure when will the call from support team comes. Do you guys really going to call. 🤣
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                                M
                                Mayank Shah 0793
                                Nov 18, 2020
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                                I am one of the customers of ACT Fibernet from Hyd. For the past 1 month I have faced multiple net connectivity issues and when I called them for disconnection, they are very ignorant towards the issue and were not responding. Finally when they responded, I got a link where I need to update my Bank account details to process the refund. The issue here is this site is also bogus and no matter how recent the otp might be. It always gives a message that your OTP has expired. This is a very disgusting way to cheating people.
                                ACT Fibernet customer support has been notified about the posted complaint.
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                                We regret the unpleasant experience. we will check the issue and get back to you with a resolution. Please share your registered contact number
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                                  S
                                  Shanker Medisetty
                                  Nov 17, 2020
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                                  Address: Chit colony Attapur

                                  Internet issue since one month
                                  ACT Fibernet customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Team,
                                  We have faced the internet issue since one month and multiple times I have communicated with support team
                                  But we don't got any proper resolution on issue.

                                  raised the multiple SR' but act team have closed without any action.

                                  Register num [protected]
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                                    V
                                    Veekay
                                    Nov 16, 2020
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad

                                    Hi,

                                    I discontinued my ACT fibernet broadband, and requested for the refund of money on 28th of October 2020. It's been around 20 days now, however ACT Fibernet has not returned my money.

                                    Following two ticket for refund were opened, and both are closed now.
                                    SR[protected] 11th Nov
                                    SR[protected] 4th Nov

                                    my ACT account number is[protected]

                                    It's unethical to hold the money for so long, and make customer follow-up so much. An outgoing customer must be treated in same way as an existing customer.

                                    Request help and closure on this matter.

                                    Thanks
                                    Varun
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    ACT Fibernet customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 18, 2020
                                    ACT Fibernet Customer Care's response                                     Hi Veekay, Allow us some time to look into the issue and get back to you with an update.
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                                      S
                                      Smitha Sandeep
                                      Nov 16, 2020
                                      Resolved
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                                      Resolved

                                      Address: Banaswadi, Bangalore

                                      I have been trying to get ACT to remove the junction box from my newly purchased house situated at Banaswadi ( Bangalore). Since the box is installed inside our compound backyard we find it very inconvenient and want the box to be removed since in future we will have engineers enter the house premises without our permission and does repair work when someone's internet doesn't work which is illegal. I want the junction box removed from my house to avoid these situations.
                                      +1 photos
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      ACT Fibernet customer support has been notified about the posted complaint.
                                      View replies
                                      We regret the inconvenience caused. Please share your registered contact number. We will look into this for you.
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