ACT Fibernet Complaints & Reviews

Dear Sir / Madam,

I am writing to you to raise an issue about: Broadband Internet

The issue that I have experienced was: I have taken act broadband connection on 26th of October 2020. Initially a customer service executive named Mr. Thamizharasan(Emp No 20288) assigned to handle my request.

As per his advice I have paid the fee and amount for BB connection. As agreed I paid for 3 months plan for which the router is free and installation is 500 Rs extra. The team came for installation only installed the fiber and router they didn't bring. The fiber installation is done on 30th of October. After which I am not able to contact the technical team and Thamizharasan. No proper response from their side.

It occurred on: 26/10/2020

either refund the amount collected towards the connection or come and install the WiFi router.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Saravanakumar selvam

Mobile Number: [protected]
:

23/24/25 into A, , velleeshwarar nagar, 4th street, Mangadu
chennai
600122

Hi Team,

Just took act fiber internet connection a month ago. Since 3 days facing issue and internet is not working, h've been calling the customer service twice a day but no proper response from the executive. We were told that concern will be resolved in 24 hours but 48 hours is done still the concern is pending and no executive is calling us back.

Customer Id No[protected]

Phno : [protected]
Alternate : [protected]

Dear sir,
This is Sumit Kumar Naik with User ID[protected]. Please cancel my zee5 subscription as soon as possible and I will not pay this month Rs99 fee for that. Please cancel my membership. This is fraud there is no option in the app to unsubscribe and you people are charging every month.

Yours faithfully,
Sumit Kumar Naik
#331, Radiant Karel Apartment,
PANTHRAPALYA NAYANDAHALLI MYSORE ROAD,
Bangalore
Karnataka
India
Zip Code: 560039

Hi i have been using Act Fiber net connection for the past 4 years and recently I have moved to new house and requested to shift the connection to a New address in Gajularamaram on Oct 22nd 2020. Even after almost a week follow up the support team doesn't provide any resolution and asks us to wait for 24 hours every day. We have been following up for the past 7 days and still there is no resolution and we have already took an annual package with Act.

This isn't first time i have been experiencing such delay. Even in the past whenever the internet is not working, they will take almost 7 days or more to resolve after continuous follow up every day for two to three times.

The Customer support team is terrible . They don't have technician details nor the way to reach them.

I paid my act fibernet bill on 16th October for 4 times it showed failed for first 3 times and payment was successful at the 4th time. But the amount was debited all the 4 times and started reflection on my act account. I called the customer care on 16th itself and informed about the incident and they told that they will refund my amount. They told that finance team will do u call back never received call from them. Still now I didn't receive my refund and customer care response is rude and worst.
Act ac no[protected]
complaint number SR[protected]

They charged me 4241 INR for a 6 month connection. But in the first 20 days there was no internet for nearly 10 days. I had to make numerous calls and emails but to no avail. They would put me on hold, promise me ticket is escalated but in the end there was no service provided. All complaints made to the appellate authority of Act also went ignored. So I asked them if they are not capable of providing regular service they should refund. They agreed to refund but it is 21 days since and I have not received a single penny. Customer Care agrees they are unable to provide service so why are they holding on to my money?
I have not faced such harassment from anyone so far and it affected my work so much I am into anxiety medication now.
I have recorded the fraudulent way they set their apparatus that every consumer gets a disconnect twice or thrice a month and loses internet for nearly 4 to 5 days a month. They made me give my bank details thrice already to refund me my amount but I have not received the refund. Their advice says the refund should reach my bank in 7 working days and that has not happened. In all their advices on phone, in person or via email they have only lied, cheated and defrauded me of my money, my time and my health. Please help.

I have taken Internet connection on 24 October 2020 and after 4 days it is showing no Internet access everyday I have complained to the customer service still it is not resolved I told them to send technician to my address no body came to my home, I am done with this now I want my money back I want full refund from you. I have paid 3245rs in advance.

I am using ACT Broadband and having issues since 1st Nov evening. Raised complaint in Whatsapp, called customer support numbers (two numbers does not work), sent email numerous times. Still i get an irritating auto reply and the same with Customer support. They have default answers that switch is down and technician will get back to us.

SR[protected]
My Phone number:[protected]
Location : Yelahanka Bangalore
My ACcount number is[protected]

I escalated to Nodal Officer but i dont see any difference except receing one email everyday from him/her.

I have subscribed for ACT storm 1year plan on 26th Oct 2020.

Untill now no one has connected with me and are not responding to calls and messages for its installation.

After the payment the person who has registered is not at all given any information and not replying to messages. (Manoj - [protected])

Account number :[protected]

Hello,
I have paid for a 6 month broadband subscription plan on 25-Oct-2020 and I am still waiting for installation to get done.
I have tried reaching customer care and the support executive multiple times. But every time my call does not get connected or my call is disconnected from the other end.
I want to cancel the subscription and get a full refund on the subscription amount I have paid.
Account no:[protected]

I was having network issue since September 2019 and when I raised a complaint a technician came and informed me that router is not working, so I bought a new one(D-Link dir841) and raised a request to check if the router is working and configure it. ACT sends a technician after 15 days(after return policy ended) and says that it is also not working. I gave it to a friend of mine who is an existing ACT customer and my router is working fine. So I raised another complaint and the technician does not even listens to what I say as even he does not understand what the problem is. I again bought 3 new router's(D-Link dir819, D-Link dir615 and tp link Archer C-50) those 3 are also not working for me but are working for others(2 of my friends got new act connection even after listening to my issues with ACT).
It has been the same for the last 1 year(Applied for deactivation but could not due to covid lockdown). Now the internet goes down for at least 2 hours daily. Customer care numbers are not working, complaints made through ACT app are automatically being closed after 24 hours without any response.

I have paid for new fiber net connection on 20th October Rs.4306.we cancelled the next day because they said it's not available for our locality have to paid extra 2500 for junction box. But still now we didn't get the refund amount. It has been more than 10days if we are calling they not attend the call.

I'm from Chennai and have been trying to contact the ACT customer care service since the past 2 days via the numbers provided on the ACT Website for Chennai region. I've also sent mails to the customer care and the Nodal officer regarding the same. There is no answer to the phone calls and there is no response to the mails for the same. I want the connection disconnected as soon as possible.

I've been trying to terminate my ACT connection (no: ) several times for past 3 months but not able to. All my phone calls and emails are unanswered. So stopped paying bills, which forced them to call me.
When I reported the problem to the executive who called me. He asked me to pay the due amount and promised that he would terminate the connection once I clear the amount. So, I paid the amount while he was on the call. He said he has disconnected the account and the status will change in a while. It never did. Such frauds!!!

I had the worst experience with ACT FIbernet. I applied for the new broadband connection and got a call from a salesperson and he said installation will be done definitely after 1 week of payment. After a week, I called the same person and he didn't lift my calls for two days and blocked my number after that. I went to a nearby act office, they said we working on it and assured that installation will be done in two days. Days passed and nothing happed. I had mailed to the helpdesk, contacted customer care but nothing worked out. 25 days passed and I visited the act office for three consecutive days and finally, a group of men reached me and installed a server box and told me that installation will be done in 24 hours. 1 week passed and nothing happened and I went to the ACT office for two consecutive days. Finally, after more than a month from the date of payment, one fine morning a group of men reached my home and started the installation and in a while, they said they forget an instrument and told that they'll come and finish the installation in the evening and left. After an hour or so I got an incoming call from the ACT office and they said it was not possible to provide a broadband connection to my location and told me that they will process my refund in a week. I was shocked, and called the same person again and explained what happened in the morning and he told some non-sense reasons with just a simple sorry. After successfully wasting more than a month of my valuable time they finished it with a simple word. Actually must to mention was the arrogance of their service people. This thing happened on Oct 15th and till now I didn't get my refund. I paid the amount for the new broadband connection through my credit card and paid an amount of 500 as a late fee for that. I want my refund to be processed asap.

I have applied for the connection before 2 weeks and there was no response by any of customer care people, even the people here in tirupati where I have taken the connection have been not lifting calls. I would like to take a refund. They have not given me the connection after 2 weeks as well.
Name : mahateja
My number: [protected]
Act ac/no provided:[protected]
Service requests raised
and not responded : SR[protected]

My wifi is not working since Friday.Despite of their policy of resolving requests within 24hrs, its already been 48hrs and nothing has been resolved.The best part is, when I have raised the issue and generated a ticket no for my issue, they even closed the ticked without resolving it.The ticket no is SR[protected].Since then I have raised numerous complaints but seems to be getting no where.My Act ac no is[protected] and registered mobile no is [protected].The act ac is registered under my friends name.My no is [protected].My email id is veer.[protected]@gmail.com

Internet has been down for more than 3 days now and I have raised multiple tickets but no one calls me and updates me on the status neither I get any information from customer care when I call in to check the status. This has turned into an frustrating experience and I am running out of options now. Customer service has taken a toll lately and internet service has taken a huge hit as well. I need immediate help in getting my issue resolved. My open complaint number is SR[protected], act keeps closing tickets without resolving them

I'm trying to call Act fibernet customer care from 2 days and there is no answer infact busy as always and there is no option to opt for disconnecting the broadband. I want to disconnect the broadband send your agent home and do it right now or else don't expect the bill to be paid in the coming month. This is pathetic, as you have provided wrong email ID under google reference for the disconnection.

I don’t understand how irresponsible someone can be over ones hard earned money?
When you take certain responsibility ensure you are served 100% and why do you keep disconnecting the Internet for every 12 hours and take 24 hours of time to resolve this is the 4th time the Internet have been disconnected and I’m unable to use the Internet as I use to do with other service. Iam very clear with ACT Fibernet if you guys keep doing this and the direct line with CSR have also been disconnected so it’s a clear point that if this happens again! i will opt for refund if any thing that’s not addressed or again disconnected intentionally without any crises or major reasons! I myself will have to take a legal action against you to serve justice to my hard earned money!