ACT Fibernet Complaints & Reviews

Hi i am a existing customer for ACT broadband.
I n want to change the router to one of my near room.. When asked for the customer care for this, The charges they told is 650 which is very high.
I have the extra cables and routers, but for this they r charging too much for an existing customer...

Is this a worth?...

I had an ACT connection. acct[protected].

In November, the network was not working due to a technical issue. ACT did not rectify the issue for over 3 weeks, however I was charged for this period. I got fed up with false promises from Customer service. I finally decided to cancel the connection.

ACT has to refund me for the 3 weeks when net did not work PLUS the amt paid for the remaining period.

ACT customer service used to be good few years ago, now its all gone to dogs. They dont care about the existing customer base. Too bad, seeing one of the best internet companies treating customers like this.

I hope someone responsible will take this up and get my refund done.

I am willing to take the connection back on two conditions.
1. REFUND ME 2 MONTHS OF CONNECTION AMT ALREADY PAID
2. CHANGE OWNERSHIP NAME WITHOUT ANY ADDL CHARGES AS WIRING IS STILL IN PLACE.

Sir, I have ACT Broadband connection for past 4 years and now almost 5 to 6 months I am facing connection issue and almost all the 7 days in the week the Broadband service is not working. Daily in the morning I need to lodge a complaint and around 12 noon or 1 pm daily they will come and rectify and ask me whether it is working now, again on the same day night it get disconnected and will not work again after lodging the complaint next day afternoon they will ask whether it is working. I am really fed-up and since due to COVID 19 me and my family members including my daughter college classes are being done online and no one is able to do their work on daily basis till afternoon they rectify and that too only till night.
I will say that ACT Broadband service is one of the WORST service provider and their connection is very bad and I think they are not at all necessary to have any business when they are not able to provide a good and continuous connection.
Even now by using Mobile Data I use the data which I have daily allocated for personal and official use even though monthly I am paying the invoice which they send promptly on 1st of every month. Taking money only is their motto and not supporting the customer.
Mobile: [protected]
Connection No:[protected]

I am very disappointed with your service...I made a call every day and telling the same problem with different people. no process at all.
I felt very sad of taking ACT fibernet connection. you want to loot my money with extra router cost. I already have my own router.

no words to describe my feeling.this is my number [protected].you can check my call history also.

Hello,

We are using ACT from August 2020. At the time of installation money was deducted two times through net banking. We have requested for new connection and money was deducted two times for the package. After multiple attempts of contacting customer care it was not refunded and there is no proper response from the ACT support team. Tried to open support tickets multiple times, they are all closed without resolution.

Date of incident: 31st Aug 2020
Desirable Resolution: Request a refund

Attached images of SMS received after successful transactions.

Service Requests for query are below.
SR[protected]
SR[protected]
SR[protected]
SR[protected]

Thank you

I have been active customer for ACT FIBERNET since 2014. Since last two to three months I am facing with slow speed issues. In spite of raising frequent complaints their service is extremely worst in resolving the issue permanently.

The technicians who attended to resolve the issue are not up to the mark in doing so.

It is very pathetic, embracing and disgusting experience I never encountered. My children faced problems to attend their online sessions and me to teach my students online.

In this regard, I have intimated the concerned authorities to deactivate my account by[protected].

I've been using ACT Fibernet for more than two years until now. For past 19 months ACT was billing me for the bandwidth of 1GBPs where i received only 350 Mbps, and the same was accepted by management as error and compromised with waiver of the receiver setup and current outstanding.

Now the finance department has denied the waiver stating "Customer is not eligible for waiver" where ACT Finance team has committed fraud by overbilling customer for the service which was not provided.

My ACT Account Number is:[protected].

I've all the proof for ACT finance team committing illegal billing to me and the same has been escalated to the company secretary and CEO with no response. Somebody help me to get this issue resolved.

Please deactivate my Sony Liv subscription.I have already raised a request but no response.. please look into this

Account number: 11706227

I am an existing customer in ACT. I paid my bill yesterday itself, still I am getting messages about not paying the bill. Now they have suspended my account for not paying the bill. They are asking me to repeat the payment.

I hold account no[protected] of ACT fibernet since October 2019. I had taken ACT Gold Plan and has been paying six months contribution (an amount of approx 5656 INR). I noticed that I am unable to consume as many GB allotted to me and since November 2020, I was trying to reach ACT and my nightmares started since then. They have a useless mobile app which I have downloaded in my registered mobile no [protected]. There is no provision at all to downgrade the present plan and it was not mentioned clearly anywhere in the app. I started getting daily three sms that your payment is over due till 2nd December. I paid 1180 INR which is one month contribution as I was travelling that month away from my place. The sms continued with new song that your account has been deactivated. I paid Rs 4476.92, assuming that 1180+4476.92 will commensurate my 6 months contribution for the gold Plan. Umpteen number of my phone calls to their customer care resulted in listening to the listless recorded messages and pressing buttons which no where address my issue.
I caught hold of the sales engineer who got me this connection and talked to him and he told me that their operations people will be in touch with me. And nobody was in touch with me.
As it is costing me a lot of money, I started using their whats app no. Most useless replies, that to numbered and doesnt address your issue welcomed me.
I started using their email customer care. Result is same. An automated reply and ultimately I had an answer that my plan cannot be down graded. Good. I respect their "business practices".
My problem still starts again, since 1st January they are shooting sms three times daily that my January bill of 1180 is pending. If I donot pay, I shall be disconnected.
I request your kind intervention for justice.

M Gangadhara Rao, Mob:[protected], E mail: [protected]@gmail.com

I have deactivated act broadband service temporarily on end of Nov 2020 while deactivating the customer care agent offered me a plan for Rs.799. i have still asked to deactivate. Again on December 1st or 2nd 2020 i have called the customer care and was just enquiring about the 799rs plan which was offered to me earlier. The agent told they will check and get back to me with the plan details.They never called me back and i too left it.

Suddenly on 31st December i have received a message saying my connection reactivation has been successfully processed on 31st dec2020. Later i received a bill with 2500 rs charges, When i called the customer care they said my service was activated since December 1st, that is the day i called for plan enquiry. With my consent the service was activated and charged for the whole month.

Upon multiple discussion with customer care, they said they will listen to the audio conversation happened on dec 1st and said they will call me back in 2 hrs. Never got any call. Since then i was following up multiple times and never got any solution and now after 10 days of opening a ticket, a gentleman called me and said he wants to close the ticket and said he cannot go anything with the charges. Also said he dont have the access to listen to audio conversation happened earlier, then why was my ticket was on hold for 10 days?

How should i pay without even using single KB of data??
How can you activate my broadband service with my permission?

Hi Sir,
From the month of November onwards, Act fibrenet is not able to provide me service as the place/box from where the connection was provided is no more and ACT guys were unable to get permission from my landlord and I didn't use any MB for both the month of November and December. As the bill was generated in 1st of November and I used to pay my bill in 1st week itself, I have paid the amount for month of November as 1162. Since, ACT was not able to provide me service in this month and subsequently in December as well. I want to get this amount refunded to my account. Customer service is not able to help you. So, I am writing to you to help me in getting my money back.

Hi,

This is Sudheer from Nayudupeta, Nellore (Dt). I am using ACT fibernet and facing internet issue and raised ticket and completed 24hrs of time which customer service people said, still issue not resolved. This is not the first time, whenever I am facing the issue they are not responding and making delay all the times.

Sorry to say this I am going to file a legal complaint in consumer court under Right to be informed category. The resolution time said 24hrs and it's completed, still issue not resolved.
Due to this my work got delayed and also I can't able to complete and submit the work on time whenever I am facing internet issues.
My maild is [protected]@gmail.com. Also am attaching the call list called to technician but he didn't respond and email, requested ticket number.

Thanks,
Sudheer D
[protected]

I request you to kindly cancel my subscription of Sony LIV and refund the charged amount. I have tried deactivating the subscription from app but as I've subscribed from the ACT Fibernet app it needs to be cancelled from the same.
Please consider my issue

R.Venkata Ramana

I have been trying to terminate the connection. Customer service numbers are not working, there is no way in the system to initiate termination...

We are sorry to inform you that!I got mail from act we aren’t ready to give a connection if you don’t keep box in your home, I have been saying since long to Keep the box in my home for my connection only; we aren’t ready to give others' links from our package, we kept 2-3 years that box in my house. During that time your service members didn't inform us to put a new connection almost 5-6 links from my home! They directly entered into...

Hi,

I have already surrendered my ACT connection on 1st of November and the same has been confirmed by customer care lteam. Despite bill has been generated for Dec 20 and Jan 21.

My fiber is uninstalled from my place during November itself.

Really unhappy with ACT service and this kind of Delivery. They cheat the consumers like this.

Acc No :[protected]
Ref SR[protected]
I took act service on the month of October and faced quite a lot of issues with disconnection but was still using the same suddenly one day a call came stating no junction box provision in your are hence we raise a request to disconnect your connection like this
(You act service is deactivated due to CX/HT services )

But i payed them for 3 month for which i was promised to be given the amount which I didn’t get till now as i used the connection for less than 10 days.

I made repeated calls to get my money back for which they said its processed and will get my money by 7 days and for 3 weeks I didn’t receive any but now when i call them they said I’m not eligible for refund ( But the fact is they raised a request and disconnect my connection and also took my modem and all ) but till now they haven’t credited my money.

Now the have said they will open my complaint again Ref SR[protected]

Now my complaint are closed without even from a call from act end kindly return my money back and I have also returned the modem ( attaching the receipt for the same )

Its you guys who have closed my connection as no junction box feasibility not me so return the money back

We have shifted new house I have requested ACT shift my connection to a new home. They told me there no port available in the junction box. They suggested request a GX box.
We had applied for a GX connection through ACT fiber net on December 14, 2020, also paid a deposit amount of Rs.2500/- towards the same.
the same is yet to be installed to date. also, we have paid 6 months payment.
We have called multiple customer...

Hi,

I have been trying to terminate my ACT internet connection. I have been trying to call the customer care but I am getting the same reply"will be terminated in 4 days" from 2 weeks. Can you please help me with this. My id[protected]

Regards,