ACT Fibernet Complaints & Reviews

Act is not providing proper connection. Hence i decided to cancel the connection. I emailed with same reason to refund my money. But no response was received yet.

I am a old customer of ACT fibernet, I got a reconnection offer of 2 months extra subscription if I pay for 6 months plan. So, I took the connection and used for 6 months till now, my internet is disconnected now saying my plan validity is over. I am contacting the ACT fibernet team to solve the issue from 10 days but they didn't resolve the issue. I am working from home, now facing internet issue because of this. They added one month amount to my account and asking me to pay remaining 5 months amount to reactivate my internet connection. This is pathetic.
They are not providing the service for free, we are paying money for their service. Giving false offers and suffering the customers like this is not acceptable.

Hello there ACT it been a nearly a month since I've applied for a new connection but I haven't got yet but late on 7th Oct I've asked for refund but still i haven't got . Even customer service no is not working...

I took a new connection on 12th Oct opting for Blast Promo 6m+2m plan suggested by your sales person as I had my own router. However when the service engineer came for installation he found the router not capable to handle 150 mbps. Then I reached out to your customer care asking for a router with same plan where router is offered in 6m+1m+router plan however they changed the pan as basic and for 12 months and sent a bill for additional 4k. I called your customer care multiple times to cancel the wrong request but still it got processed. On 14th Oct I went ahead and raised a request for cancelling the connection completely where I got a call back in 2 hours and promised router and plan change to 6m+1M+router within 24 hours but its been more than 48 hours now without a resolution. If you can keep up the promise then better don't commit. Poor customer service. Please process cancellation of my connection and provide refund !!!

I have been using their broadband service for the past 6 months and they're increasing my usage every month by 5% even though it is same. Initially I had an FUP of 300GB and was left with 10GB before the month ended the next month I ended up using 10GB extra. So I purchased 10GB and used it. The next month I somehow exhausted 300 GB a week before the month ended. So I had to take 50GB extra again and later upgraded the FUP to 500 GB this month. Now in just 16 days it's showing I've used 350 GB of data which is the what I used for the entire last month. The funny thing is we had a power loss and then switch failure yesterday due to heavy rains in Hyderabad and still they show me using 3GB of data.
The usage increases by 10% every month even though it is the same routine I've been following.
I need refund of all the additional amounts I've paid and this scam to be stopped immediately.

Applied for new connection and made payment also but did not receive any service for ACT in terms of installing and activating it. I have been calling them for the past one week they are not answering my call most of the time while giving false assurances some time of getting it done

I am was a local act fiber net associated customer until they showed their true colors full of lies. My customer ID is[protected] and from past 5 days I am unable to use internet as ACT fiber net has made a promise to cheat customers with an advance payment of 6 months. There is no such thing of refund available from their side. Pathetic service and pathetic customer support.

Dear Team

This is with reference to my call to your customer support team yesterday, where I had already explained the delay response from the local Act team.

Re-writing here the list of event occurred for your ready reference :

1. Day one - 08/10/20 - we decided to take ACT broadband & paid online. The same day your executive Mr. Pratap (+91 [protected]) visited us and advised us to take a 6 month plan with free router & installation & requested for a differential amount. We asked him to go ahead & collect the cash after installation.

2. Day 2 - 09/10/20 - A different team visited our home & did the partial installation (without router) & informed a different team will install the router. We called Mr. Pratap for the router status, he insisted on making the payment & intimated that router will be installed after payment. We did payment to the account provided by him. The day passed.

3. Day 3 -10/10/20 - Mr. Pratap informed that the router will be installed after payment confirmation & requested us to wait for his call back. No call back received.

4. Day 4 - 11/10/20 - It was intimated that the installation will be done next day. No further communication.

5. Day 5 - 12/10/20 - We called Mr. Pratap for status, he requested to wait & he shall revert back with the status as he is waiting for the mail confirmation from HO. Again no call back

6. Day 6 - 13/10/20 - Again the same things repeated, he was still waiting for the HO mail confirmation. He assured that installation will be done today / tomorrow morning max. Assured us to revert with the exact status. Again no call back ( as expected)

7. Day 7 - 14/10/20 - We called him in the morning & asked for the status, he assured us that installation will be done before the day ends. We also called the customer care & intimated the status. As expected nothing happened nor we received any call back. We tried calling Mr. Pratap but the call went unanswered. Texted Him to cancel the order, no further communication will be entertained.

8. Day - 15/10/20 - Today
Now we request you to kindly cancel my orders & refund the amount immediately. We will look for some alternate option.
Our experience with the ACT & Team is horrible
No timely response. Lots o[censored]nfulfilled promises.

--
Thanks/Regards

Suraj Kumar Singh
+91-[protected]

I paid an amount of Rs. 2, 031 for 3 months broad band connection on 7-10-20. I was told that the service will be reconnected in 48 hours. But it was not happened. I called on 10th, 12th and 14 th to the call center. Every time it was told that, there is no port but we can extend the connection in 24 hours. But this was also not done. No call from any body from ACT. Every time i have to wait min. 30 min. to get the ACT call center. Which kills my time.

I reqeusted the call center to escalate the call. He said it need one hour. I asked him to cancel my request and refund the money.

I am Pratima, a registered user of Act fibernet. My phone nu ber is [protected]. Last night I lost my internet connection and had to cancel classes . This morning also there was no connection. I cancelled classes. These people have not changed their equipment which is old and hence gets switched off quite too often. It happened in summer more than in rainy season. It has got no link to weather. It was a big mistake on my end to have paid them so much money and lost 3 good jobs. For the past 6 months, I lost 30 days internet connection. Imagine how much they play with the lives of people. Changing the switch does not cost them much and they dont care if it costs lives. Worst company is Act.

Please help me make them get internet in an hour. I have a class at 3 now.

Hi Team,
This mail is regarding the refund amount to be initiated for the Act Account Number:[protected] .I have already raised a disconnect request for the same SR[protected] .To share my experience I am really not satisfied and extremely frustrated with the connection .We have raised enough requests and so many co workers visiting the premises for rectifying the issue.They rectify and leave and this stops to work with frequent disconnect, the speed is extremely low with 15 to 20 mbps for a 150 mpbs connection. The worst part is the router range is 3 to 5 meters and are expected to work near by the router or relocate the router to the Hall. I consider this as not a desirable solution.

Have raised an SR for installation of a GX box on October 06, 2020. They have provided an ETA of October 14, 2020 11:56:38. But till date no one tried to reach me. I tried to reach support on October 13, 2020 they promised me that the technician has been assigned and he will come for installation before 16:00:00 but no one showed up. Thus I tried to reach support once again today (October 14, 2020). An associate Mani picked the call he said...

Totally unsatisfactory service by ACT !!

During the sales conversation I had clearly mentioned to the representative that the connection was being booked for the company.
However the basic requirement was neglected and it has been booked in my name.

I will not be able to claim GST benefit for the 6 months plan that i have already made an advance payment for.

I need an invoice in the company's name with Company's GST number.

Highly unprofessional company!!
Disgusting Sales team

Avinash

I was told that I could avail a 3 month payment + 1 month free plan upon reconnection. I reconnected upon such an offer. Now when I raised a complaint regarding their billing me for the 1st month, they told me that they will get back to me in 72 hours.

Not only did they not get back, when I called to enquire they said that such an offer does not exist and that they had closed the ticket, all that without even informing me.

I had initially left the service for their terrible customer care, but came back to the same for want of a better service. But the lax their customer support shows while answering queries is unacceptable. Kindly look into the issue. I wish to avail the 3+1 month offer they assured me upon reconnection.

Hi,
I raised a complaint against refund for a fibernet connection on 05/10/2020. I am waiting for refund almost 8 days from this time not even single person has contacted regarding this issue.

Details :
ACT Ac No :[protected]
Amount : Rs. 2581

Internet has been down for more than a day. The executive they have sent is not responding. Customer care numbers are FAKE. Even after waiting for 2 hours on call queue, noone picks the call.

One of the most pathetic internet service provider in Bangalore. I have raised a complaint that my internet connectivity is down. The customer care initially said they will resolve by 6:30 PM. Post that they said 24 hours. Now it's 48 hours. I don't know when it ll end.

This is the 3rd time I am facing issue in this month and more thab 10th time overall in last 2-3 months. My issue number recently raised is SR[protected]. The technician has rudely closed this issue twice without getting it fixed.

Hi,
I have raised a request for downgrade of my plan on oct 7th. It was supposed to be resolved by oct 9th. Its oct 10th and still no resolution. Request num SR[protected]. Worst service ever. I am using act from past 4 to 5 years. This is the worst experience.

I asked for a new internet connection from ACT fiberner, the executive name Balaji (contact no. [protected]), called me regarding the plan details and shared me the links to pay money before installation. I said him that i will pay the money after installation, but he forced and promised me that he be doing internet connection by the next day without fail, then i belived him and paid money. Then for 3 days he gave me somany resons for installation, on 5th day i called him regarding the connection he said me that there is not port options to give internet connection so we cant do it. At the starting he said me that there is available to give me connection.
And now he already wasted my 5 days of time and now i asked for my refund. He speaking harshly and it will take time to refund my money.

Even after calling multiple times to the support, my issue isn't yet resolved for [protected].

Firstly they closed my connection without intimation, that too, 6 days after recharging the account.

Now, they are not refunding installation charges (1500 INR) even after returning router and submitting bank details already before a month.

User ID : [protected]

Give me a call asap and resolve this issue.