ACT Fibernet Complaints & Reviews

I am Pratima, a registered user of Act fibernet. My phone nu ber is [protected]. Last night I lost my internet connection and had to cancel classes . This morning also there was no connection. I cancelled classes. These people have not changed their equipment which is old and hence gets switched off quite too often. It happened in summer more than in rainy season. It has got no link to weather. It was a big mistake on my end to have paid them so much money and lost 3 good jobs. For the past 6 months, I lost 30 days internet connection. Imagine how much they play with the lives of people. Changing the switch does not cost them much and they dont care if it costs lives. Worst company is Act.

Please help me make them get internet in an hour. I have a class at 3 now.

Hi Team,
This mail is regarding the refund amount to be initiated for the Act Account Number:[protected] .I have already raised a disconnect request for the same SR[protected] .To share my experience I am really not satisfied and extremely frustrated with the connection .We have raised enough requests and so many co workers visiting the premises for rectifying the issue.They rectify and leave and this stops to work with frequent disconnect, the speed is extremely low with 15 to 20 mbps for a 150 mpbs connection. The worst part is the router range is 3 to 5 meters and are expected to work near by the router or relocate the router to the Hall. I consider this as not a desirable solution.

Have raised an SR for installation of a GX box on October 06, 2020. They have provided an ETA of October 14, 2020 11:56:38. But till date no one tried to reach me. I tried to reach support on October 13, 2020 they promised me that the technician has been assigned and he will come for installation before 16:00:00 but no one showed up. Thus I tried to reach support once again today (October 14, 2020). An associate Mani picked the call he said...

Totally unsatisfactory service by ACT !!

During the sales conversation I had clearly mentioned to the representative that the connection was being booked for the company.
However the basic requirement was neglected and it has been booked in my name.

I will not be able to claim GST benefit for the 6 months plan that i have already made an advance payment for.

I need an invoice in the company's name with Company's GST number.

Highly unprofessional company!!
Disgusting Sales team

Avinash

I was told that I could avail a 3 month payment + 1 month free plan upon reconnection. I reconnected upon such an offer. Now when I raised a complaint regarding their billing me for the 1st month, they told me that they will get back to me in 72 hours.

Not only did they not get back, when I called to enquire they said that such an offer does not exist and that they had closed the ticket, all that without even informing me.

I had initially left the service for their terrible customer care, but came back to the same for want of a better service. But the lax their customer support shows while answering queries is unacceptable. Kindly look into the issue. I wish to avail the 3+1 month offer they assured me upon reconnection.

Hi,
I raised a complaint against refund for a fibernet connection on 05/10/2020. I am waiting for refund almost 8 days from this time not even single person has contacted regarding this issue.

Details :
ACT Ac No :[protected]
Amount : Rs. 2581

Internet has been down for more than a day. The executive they have sent is not responding. Customer care numbers are FAKE. Even after waiting for 2 hours on call queue, noone picks the call.

One of the most pathetic internet service provider in Bangalore. I have raised a complaint that my internet connectivity is down. The customer care initially said they will resolve by 6:30 PM. Post that they said 24 hours. Now it's 48 hours. I don't know when it ll end.

This is the 3rd time I am facing issue in this month and more thab 10th time overall in last 2-3 months. My issue number recently raised is SR[protected]. The technician has rudely closed this issue twice without getting it fixed.

Hi,
I have raised a request for downgrade of my plan on oct 7th. It was supposed to be resolved by oct 9th. Its oct 10th and still no resolution. Request num SR[protected]. Worst service ever. I am using act from past 4 to 5 years. This is the worst experience.

I asked for a new internet connection from ACT fiberner, the executive name Balaji (contact no. [protected]), called me regarding the plan details and shared me the links to pay money before installation. I said him that i will pay the money after installation, but he forced and promised me that he be doing internet connection by the next day without fail, then i belived him and paid money. Then for 3 days he gave me somany resons for installation, on 5th day i called him regarding the connection he said me that there is not port options to give internet connection so we cant do it. At the starting he said me that there is available to give me connection.
And now he already wasted my 5 days of time and now i asked for my refund. He speaking harshly and it will take time to refund my money.

Even after calling multiple times to the support, my issue isn't yet resolved for [protected].

Firstly they closed my connection without intimation, that too, 6 days after recharging the account.

Now, they are not refunding installation charges (1500 INR) even after returning router and submitting bank details already before a month.

User ID : [protected]

Give me a call asap and resolve this issue.

I have made payment of Rs:7682 for 6 months of ACT Blaze on 02/10/2020.
Account No[protected].
It has been over a week after payment was made- but there has been no contact. Hence I would like to not go with the connection and request a refund.

Hello,
I selected internet services for 6months. But the bill generated doesn't say that it was purchased me. i.e. My name was not mentioned in the bill and also the plan and period of time. Can I get a bill with following constraints:
1)Customer name (Me)
2) Vendor Name (ACT)
3) PLAN and period of time.
My contact No: [protected] and also I am attaching the bill to find me easily.
So, please resolve my problem as soon as possible and make sure that the problem should be resolved.

Hi,
I purchased a new connection via act app on 24th of september 2020 (See attached pictures for details). After days without any response, i called customer care and was informed that the sales team will contact me the next day and resolve the issue. As that never materialised, i called them again and asked for cancellation. Have sent an email to their help desk and still haven’t received a response their either. Kindly, process...

I have taken act fiber net on 2nd october'2020 and paid inr 2125/- through the payment link they sent to me.. Later they declared that there is no feesability in my location.. I asked them to refund my amount but no one is responding positively my account no..[protected].. Please help me to get my money back

I am using two connections in my building and have been registered under one mobile number. Each time I complain about the connections not working the complaint is not registered. I have problems with my connection for Customer ID number[protected]. Kindly attend to it.

Dear sir, after being with airtel broadband for more than 15 yrs, but due to various issues & urgent net requirement for my kids exams being conducted online, we were told by friends to change over to act as it is the best service & internet provider in chennai today.
I called your act sales rep mr. R rajesh - [protected] who promptly came to my residence on 3rd saturday oct and i paid (Almost 7, 000/-) up for six months act blast connection. He also promised to have my net connection working by monday 5th oct morning before 09. 30 am.
They installed a box at the basement of my flats and the wiring and placed a router in my flat. The engineer mr. Karthik - mobile [protected] who placed the router said that with half an hour he will call me and activate the router. But he did not call me. I received a couple of sms text messages and emails with user name and password. But i am unable to connect to the internet as i dont know the procedures.
I have been trying to all karthik but he is not picking up my calls, his caller tune itself is saying he is busy.
Sir today is wednesday the 7th oct and my net connection is still not working and neither is anyone from act willing to help, you customer care numbers are always busy and i am always more than 30 mins away from speaking to a customer care rep as per the ivr. +[protected] & [protected].
I humbly request some body in this act company to first of all fire this useless & a disgraceful engineer karthik of act and fix my connection immediately. If not i want a full refund of the money paid.

I am trying to get a new connection and raised numerous requests, every time they call me and tell me our local executive will get in touch with you.

Since months i am trying to get one. Some how i got his number and after 20 attempts he took the call and simply said it is not possible to give one without hearing from my end.

Initially he refused telling me that my area is not covered. There is a numerous connections in my area, when i raised this question he obligated it is 500mts away, then i proved him that it is less than 500mts, he stated there are no nodes, i have escalated and came to know there is one available. I have contacted him and he finally lifted after 12-15 attempts and said he will contact and ask the node team to apply one and reply me.

I have waited for 1 week and he didn't gave any reply, meanwhile i have called many time which he obviously won't pickup.

After 3 weeks he picked and said same thing that he will contact the node team to apply.

Even the customer care numbers never worked or always busy...

I am from visakhapatnam, i have also given assurance that if i get a good connection, i have more than 10 references to share. As a growing network one should look for opportunity to widen their availability.

I am a prominent customer when i am residing in hyderabad, i thought the way they supported in hyderabad should also be given in vizag as well,
Since work from is new norm i am working with lots of network difficulties and act is the only one provider i can rely on this situation, i am much excited when i knew there are connections near me, but after 5 months of struggle they never took one positive step towards my connection.

Even i offered my financial support for equipment if needed, it is that important to me.

Hi Team

I have submitted the required documents, however there is a spelling mistake in my middle name and pin code is wrong in address

I called customer care numerous times, only to hear that they can't change and if I want to change i have to opt a new connection

Attention to: Shreyas Bangera(ACT Fibernet)

My Act account id is:[protected]

For the past 3months there will not be internet available from ACT from around 9.30AM to 4PM, and this disconnection is very prompt on every single day for last 90+ days.

I've raised several SRs and service agents come after two days at 6PM where usually it works and tells sir there is no issue, internet is coming now.

I've made this complaints to Nodal officers as well and they doesn't care to understand the problem, answers same internet is working now if doesn't work raise complaint again.

Seriously with common sense applied we in our layout seen which houses has same complaint and identified issue is with ACT line if the line is changed it might resolve but to my surprise service engineers doesn't want listen