ACT Fibernet Complaints & Reviews

I have made payment of Rs:7682 for 6 months of ACT Blaze on 02/10/2020.
Account No[protected].
It has been over a week after payment was made- but there has been no contact. Hence I would like to not go with the connection and request a refund.

Hello,
I selected internet services for 6months. But the bill generated doesn't say that it was purchased me. i.e. My name was not mentioned in the bill and also the plan and period of time. Can I get a bill with following constraints:
1)Customer name (Me)
2) Vendor Name (ACT)
3) PLAN and period of time.
My contact No: [protected] and also I am attaching the bill to find me easily.
So, please resolve my problem as soon as possible and make sure that the problem should be resolved.

Hi,
I purchased a new connection via act app on 24th of september 2020 (See attached pictures for details). After days without any response, i called customer care and was informed that the sales team will contact me the next day and resolve the issue. As that never materialised, i called them again and asked for cancellation. Have sent an email to their help desk and still haven’t received a response their either. Kindly, process...

I have taken act fiber net on 2nd october'2020 and paid inr 2125/- through the payment link they sent to me.. Later they declared that there is no feesability in my location.. I asked them to refund my amount but no one is responding positively my account no..[protected].. Please help me to get my money back

I am using two connections in my building and have been registered under one mobile number. Each time I complain about the connections not working the complaint is not registered. I have problems with my connection for Customer ID number[protected]. Kindly attend to it.

Dear sir, after being with airtel broadband for more than 15 yrs, but due to various issues & urgent net requirement for my kids exams being conducted online, we were told by friends to change over to act as it is the best service & internet provider in chennai today.
I called your act sales rep mr. R rajesh - [protected] who promptly came to my residence on 3rd saturday oct and i paid (Almost 7, 000/-) up for six months act blast connection. He also promised to have my net connection working by monday 5th oct morning before 09. 30 am.
They installed a box at the basement of my flats and the wiring and placed a router in my flat. The engineer mr. Karthik - mobile [protected] who placed the router said that with half an hour he will call me and activate the router. But he did not call me. I received a couple of sms text messages and emails with user name and password. But i am unable to connect to the internet as i dont know the procedures.
I have been trying to all karthik but he is not picking up my calls, his caller tune itself is saying he is busy.
Sir today is wednesday the 7th oct and my net connection is still not working and neither is anyone from act willing to help, you customer care numbers are always busy and i am always more than 30 mins away from speaking to a customer care rep as per the ivr. +[protected] & [protected].
I humbly request some body in this act company to first of all fire this useless & a disgraceful engineer karthik of act and fix my connection immediately. If not i want a full refund of the money paid.

I am trying to get a new connection and raised numerous requests, every time they call me and tell me our local executive will get in touch with you.

Since months i am trying to get one. Some how i got his number and after 20 attempts he took the call and simply said it is not possible to give one without hearing from my end.

Initially he refused telling me that my area is not covered. There is a numerous connections in my area, when i raised this question he obligated it is 500mts away, then i proved him that it is less than 500mts, he stated there are no nodes, i have escalated and came to know there is one available. I have contacted him and he finally lifted after 12-15 attempts and said he will contact and ask the node team to apply one and reply me.

I have waited for 1 week and he didn't gave any reply, meanwhile i have called many time which he obviously won't pickup.

After 3 weeks he picked and said same thing that he will contact the node team to apply.

Even the customer care numbers never worked or always busy...

I am from visakhapatnam, i have also given assurance that if i get a good connection, i have more than 10 references to share. As a growing network one should look for opportunity to widen their availability.

I am a prominent customer when i am residing in hyderabad, i thought the way they supported in hyderabad should also be given in vizag as well,
Since work from is new norm i am working with lots of network difficulties and act is the only one provider i can rely on this situation, i am much excited when i knew there are connections near me, but after 5 months of struggle they never took one positive step towards my connection.

Even i offered my financial support for equipment if needed, it is that important to me.

Hi Team

I have submitted the required documents, however there is a spelling mistake in my middle name and pin code is wrong in address

I called customer care numerous times, only to hear that they can't change and if I want to change i have to opt a new connection

Attention to: Shreyas Bangera(ACT Fibernet)

My Act account id is:[protected]

For the past 3months there will not be internet available from ACT from around 9.30AM to 4PM, and this disconnection is very prompt on every single day for last 90+ days.

I've raised several SRs and service agents come after two days at 6PM where usually it works and tells sir there is no issue, internet is coming now.

I've made this complaints to Nodal officers as well and they doesn't care to understand the problem, answers same internet is working now if doesn't work raise complaint again.

Seriously with common sense applied we in our layout seen which houses has same complaint and identified issue is with ACT line if the line is changed it might resolve but to my surprise service engineers doesn't want listen

Delay in installation waiver
SR[protected]
Work in Progress

ACT had promised for the connection immediately, hence I made the 3 months payment in advance on 2nd Oct 2020, I have still not received the connection i am unable to reach Customer care!

I ordered a new connection on 1st october, 2020.
payment has been made and i haven't received a responce.
your customer service doesn't pick any calls and i am really disapointed by your service.i request a quick responce if not i may cancel your subcription.
my contact no:[protected]

Hi,
The Great ACT Team,

I have been facing the internet connectivity issue from the morning but till now I didn’t get any response from your team. This is happening for the 3rd time since I take this connection.

Your technicians are sleeping at home instead of working. They are being rude to my wife and saying that write to CEO & Nodal Officer of ACT. This is the number we spoke with[protected].

I have raised ticket today and the details are as follows -

Request CONSENT for our field engineer to visit your premise, in case needed, to resolve SR[protected]. Our engineer will follow all safety protocols and maintain social distancing.
SMS AGREE to [protected] or give a missed call to [protected]

Your ACT Fibernet Ticket no:SR[protected] has been registered . Our team will ensure fastest possible action.
Meanwhile you can use ACT Fibernet app to track your service request - https://is.gd/actapp

Plz visit our new FAQ link https://www.actcorp.in/residential/fibernet/faq

We are doing WFH in this Global Pandamic and serving our India by paying Tax every year and this ACT is not letting us do our job.

I have requested for new connection in Renigunta town (Near Tirupati). One of the person got all my details and asked me to pay the bill for 3 months, i did the same.
But it's been 10 days still they are not providing connection. But They promised in 3 - 7 days we will provide the connection during payment.

When i contacted them Via mobile (Point of contact), Customer support ([protected]) and Email. But nobody responded.

I messaged and called the person (Sekhar from Tirupati) multiple times, he is not even responding to my Call and Messages.

If you can't provide the New Connection, please refund my money (2581 INR).

You (ACT Fibernet) should have some ethics to follow and respects the Customer Which you not showing right now.

Details :
Ac No :[protected]

Hello there its been a week since I've applied for new connection but still i haven't got yet. Even though they are not picking up call though I've made a payment. Please help me

We are having exams from today{4/10/2020} . so we requested for a new connection on 2/10/2020. these people came and went 3-4 times and was having a problem everytime. so i would like to rise a complait regarding this..

Act fibernet was installed in my house at 27 August 2020 and after 5 days of the installation there has been technical issues which continued. So i request for refund and it got approved and my connection got disconnected on 14 September 2020.
I was informed to give my bank details and I received message that my refund will be processed with in 5 to 7 days, but today is 3 October 2020 and they are not giving me the refund.
Every time i call them they say its processing and it will be resolved in 24 hours, and just keep on repeating same story.

Hi,
I have been using ACT Fibernet for many years now, but for the last 2 months the Internet Usage shown on the app is unreasonable. I am the only person using this at home & I see everyday there is high upload/download shown. In the past 2 days i.e Oct 1st & Oct 2nd I already see data usage of 45gb consumed. I have been raising service requests & trying to call customer care but in vain. The wait time is more than 1hr & even after 1hr call gets disconnected. I want someone to look into this urgently !!! I have a 250gb per month plan & 50gb consumed in 2 days is unrealistic.

Dear All,
We paid for jully month broadband(prepaid), from 10th onwards not working reason they said the junction box was removed in place which was already kept, dey told us to keep in our block, but our house owner denied in placing the box, so the person from ACt told us to disconnect, we mailed and dialed stating this issued and asked for refund but no response, later during august we shifted to new place we informed about that and to give connection on considering the days which is not used, else not required, person from ACT said no issues sir it will reflect in bill while generation, and got connection on august 29th and we worked for 3 days, bill generated with relocation charges, late fee, and for full month bill.again disconnected till date we doing mail, call, each time new person is connecting the call asking same question explaining full details, even those ppl is not seeing the log entries also.even it was not solved till now.friends help us on this issue, give some ideas.
If any ACT person saw this message pls give us solution with one person in a call.Kindly dont prolong it, bcoz till now we net is disconnected only.

thanks
Dhanasekar

Hi,

Account id:[protected]

I raised shifting request from Thanisandra to Ecity phase 1 on 20th September, which was supposed to close by 27th September 2020.

It is 2nd October2020, till date nobody from ACT team contacted me. I am calling to customer care daily 4-5 times and everyone says "Within 24hours shifting will be done". I dropped mail to Nodal officer, helpdesk team still no response. We are having Work from Home and without internet it is not possible to work.

I had taken pay cut for 1 complete week because of this issue and I cannot bear more salary cut without proper expected resolution date and pathetic service.

As I have taken 6+1 months package and paid in the month of August 2020, kindly disconnect my connection and refund the amount.

Best regards,
Srinivas Banka
[protected]

We had requested for ACT connection (ACT SME Ultrafast Plus plan) to our office in June’20, had paid the initial 14k amount.
But the installation was not complete - but the engineer had activated the connection without our consent, even though the installation was not complete due to the nonavailability of power supply to the place .
We got to realise this only when we receive first month bill - we had not used even one bit of data/network. Account No :[protected].

Tried reaching through to local support team and then to nodal team in resolving this or cancel the connection - but till now we have not received any response from anyone. This is very poor customer support.