ACT Fibernet Complaints & Reviews

Delay in installation waiver
SR[protected]
Work in Progress

ACT had promised for the connection immediately, hence I made the 3 months payment in advance on 2nd Oct 2020, I have still not received the connection i am unable to reach Customer care!

I ordered a new connection on 1st october, 2020.
payment has been made and i haven't received a responce.
your customer service doesn't pick any calls and i am really disapointed by your service.i request a quick responce if not i may cancel your subcription.
my contact no:[protected]

Hi,
The Great ACT Team,

I have been facing the internet connectivity issue from the morning but till now I didn’t get any response from your team. This is happening for the 3rd time since I take this connection.

Your technicians are sleeping at home instead of working. They are being rude to my wife and saying that write to CEO & Nodal Officer of ACT. This is the number we spoke with[protected].

I have raised ticket today and the details are as follows -

Request CONSENT for our field engineer to visit your premise, in case needed, to resolve SR[protected]. Our engineer will follow all safety protocols and maintain social distancing.
SMS AGREE to [protected] or give a missed call to [protected]

Your ACT Fibernet Ticket no:SR[protected] has been registered . Our team will ensure fastest possible action.
Meanwhile you can use ACT Fibernet app to track your service request - https://is.gd/actapp

Plz visit our new FAQ link https://www.actcorp.in/residential/fibernet/faq

We are doing WFH in this Global Pandamic and serving our India by paying Tax every year and this ACT is not letting us do our job.

I have requested for new connection in Renigunta town (Near Tirupati). One of the person got all my details and asked me to pay the bill for 3 months, i did the same.
But it's been 10 days still they are not providing connection. But They promised in 3 - 7 days we will provide the connection during payment.

When i contacted them Via mobile (Point of contact), Customer support ([protected]) and Email. But nobody responded.

I messaged and called the person (Sekhar from Tirupati) multiple times, he is not even responding to my Call and Messages.

If you can't provide the New Connection, please refund my money (2581 INR).

You (ACT Fibernet) should have some ethics to follow and respects the Customer Which you not showing right now.

Details :
Ac No :[protected]

Hello there its been a week since I've applied for new connection but still i haven't got yet. Even though they are not picking up call though I've made a payment. Please help me

We are having exams from today{4/10/2020} . so we requested for a new connection on 2/10/2020. these people came and went 3-4 times and was having a problem everytime. so i would like to rise a complait regarding this..

Act fibernet was installed in my house at 27 August 2020 and after 5 days of the installation there has been technical issues which continued. So i request for refund and it got approved and my connection got disconnected on 14 September 2020.
I was informed to give my bank details and I received message that my refund will be processed with in 5 to 7 days, but today is 3 October 2020 and they are not giving me the refund.
Every time i call them they say its processing and it will be resolved in 24 hours, and just keep on repeating same story.

Hi,
I have been using ACT Fibernet for many years now, but for the last 2 months the Internet Usage shown on the app is unreasonable. I am the only person using this at home & I see everyday there is high upload/download shown. In the past 2 days i.e Oct 1st & Oct 2nd I already see data usage of 45gb consumed. I have been raising service requests & trying to call customer care but in vain. The wait time is more than 1hr & even after 1hr call gets disconnected. I want someone to look into this urgently !!! I have a 250gb per month plan & 50gb consumed in 2 days is unrealistic.

Dear All,
We paid for jully month broadband(prepaid), from 10th onwards not working reason they said the junction box was removed in place which was already kept, dey told us to keep in our block, but our house owner denied in placing the box, so the person from ACt told us to disconnect, we mailed and dialed stating this issued and asked for refund but no response, later during august we shifted to new place we informed about that and to give connection on considering the days which is not used, else not required, person from ACT said no issues sir it will reflect in bill while generation, and got connection on august 29th and we worked for 3 days, bill generated with relocation charges, late fee, and for full month bill.again disconnected till date we doing mail, call, each time new person is connecting the call asking same question explaining full details, even those ppl is not seeing the log entries also.even it was not solved till now.friends help us on this issue, give some ideas.
If any ACT person saw this message pls give us solution with one person in a call.Kindly dont prolong it, bcoz till now we net is disconnected only.

thanks
Dhanasekar

Hi,

Account id:[protected]

I raised shifting request from Thanisandra to Ecity phase 1 on 20th September, which was supposed to close by 27th September 2020.

It is 2nd October2020, till date nobody from ACT team contacted me. I am calling to customer care daily 4-5 times and everyone says "Within 24hours shifting will be done". I dropped mail to Nodal officer, helpdesk team still no response. We are having Work from Home and without internet it is not possible to work.

I had taken pay cut for 1 complete week because of this issue and I cannot bear more salary cut without proper expected resolution date and pathetic service.

As I have taken 6+1 months package and paid in the month of August 2020, kindly disconnect my connection and refund the amount.

Best regards,
Srinivas Banka
[protected]

We had requested for ACT connection (ACT SME Ultrafast Plus plan) to our office in June’20, had paid the initial 14k amount.
But the installation was not complete - but the engineer had activated the connection without our consent, even though the installation was not complete due to the nonavailability of power supply to the place .
We got to realise this only when we receive first month bill - we had not used even one bit of data/network. Account No :[protected].

Tried reaching through to local support team and then to nodal team in resolving this or cancel the connection - but till now we have not received any response from anyone. This is very poor customer support.

I applied for new connection on 27th September, it has been more than a week now, we still haven't heard from them yet, we also tried registering our complaint via call, they said they will respond to us in 24 hours but they didn't .
regestered mobile number [protected]

Hi.

What a Worst Customer service you are offering..

I have raised a complaint with escalation ticket SR[protected].

The issue is pending from past 35 days and you guys are least bothered to provide the resolution .

The worst past is you guys close the request raised with out giving the resolution and keeping the customer in the dark side...

I was using ACT Internet connection a year back so I referred my friend to take ACT Internet connection. She paid amount on 19th September for new connection. It has been two weeks, no update from ACT team and the concerned person is not picking up the calls.

ACT service is worst and they are cheating customer by taking money and not giving connection. I called customer care and sent mail as well but no response and no one is concerned either to give new connection or refund the money.

Customer Application Form[protected]
Customer Name: Mercy Gonipet
Phone no of customer :[protected]

It’s been noticed that the company has used our house electricity without permission, when found they agreed and said they would repay since the time it was connected.

I have been following but they have failed acknowledge. I’m raising this has illegal & cheating customer. This is been happening since 2013-14.

ID[protected]

I have been following up with ACT, it is come to my notice that they have connected my house electricity to their hub, but failed waive the charges.

I see this has illegal, cheating the consumer without the knowledge, this is happening since 2013-14. Even after several follow up they have completely ignored.

We disconnected the connection and requested for a refund in August. The refund was approved on 15th September and informed us the amount will be refunded by 7 days.

However, till now the amount is not refunded and when we ask the same question to customer care (SR no. SR[protected]) they again say to wait for another 7 days. They might say the same answer as wait for another 7 days even if we call in next week also. This is not acceptable.

Connecting customer care is taking 15-20 mins of the time, while discussing the issue customer care team closing the call inappropriately.

We need justice !

Please look into the matter and do the needful.

Account No :[protected]

I raised a request to shift my connection from an old place to the new place which is hardly within a radius of 5 kms. Inspite of providing all the details related to the shifting of the connection, the company is sending me the same message that the images uploaded are blur. I don't understand what kind of clarity of images they are expecting. The new address is legible and is quite clear. On top of it, there is no agent who is assigned to the case. The Customer Care numbers are not reachable.

The quality of connection is very poor. Every time there is rain or if the wind blows hard, the internet stops working. My connection is 5 yrs old and still they are not interested in permanently fixing the connection. Without my permission they have made some changes to the line at the backend due to which the speed keeps fluctuating. Last year we got all wires replaced, even bought a new router because they were blaming our internal setup, but it was just incompetence speaking without taking customer's concern into consideration. Every time they experiment something, they automatically change my package without even consulting me and if I don't pay the bill they keep sending messages.It's very unfair for the customer. Last year after we placed a disconnection notice all the experimentation stopped and we had good connection for 5-6 months. And yet again the same problems were started. We even requested that the node of connection be moved to a joint box closer to home, and the engineer said I need to ensure that 40 customers have connections to a new joint box. It sounded ridiculous that engineers are putting sales team's responsibilities on the customer. There have been N number of false promises. There is lack of clarity on the procedures. Even if you are able to reach a customer service rep, they constantly keep arguing and don't listen to what the customer is saying. Very tired of this tirade. Now when I wan to disconnect, no chat or representative access is available to place a notice for disconnection. Very dissatisfied.

Araib Salahuddin
Hi, initially we have taken Act finernet Internet connection using my brother ADDRESS PROOFS and after that i asked to change my name in the connection BCOZ i can reiumberse my amount if the connection is in my name from my company.when i called to Act fibernet Ccare they told that u need to submit ur proofs.so0me one will come from act and they will collect ur proofs .I told iam ok with that.But no response as of now.I raised so many requests and called so many times .But id dnt get any response.as of now i called more than 10 times and mailed more than 7 times from 25days.But no response.Please take appropriate action