ACT Fibernet Complaints & Reviews

Dear All,
We paid for jully month broadband(prepaid), from 10th onwards not working reason they said the junction box was removed in place which was already kept, dey told us to keep in our block, but our house owner denied in placing the box, so the person from ACt told us to disconnect, we mailed and dialed stating this issued and asked for refund but no response, later during august we shifted to new place we informed about that and to give connection on considering the days which is not used, else not required, person from ACT said no issues sir it will reflect in bill while generation, and got connection on august 29th and we worked for 3 days, bill generated with relocation charges, late fee, and for full month bill.again disconnected till date we doing mail, call, each time new person is connecting the call asking same question explaining full details, even those ppl is not seeing the log entries also.even it was not solved till now.friends help us on this issue, give some ideas.
If any ACT person saw this message pls give us solution with one person in a call.Kindly dont prolong it, bcoz till now we net is disconnected only.

thanks
Dhanasekar

Hi,

Account id:[protected]

I raised shifting request from Thanisandra to Ecity phase 1 on 20th September, which was supposed to close by 27th September 2020.

It is 2nd October2020, till date nobody from ACT team contacted me. I am calling to customer care daily 4-5 times and everyone says "Within 24hours shifting will be done". I dropped mail to Nodal officer, helpdesk team still no response. We are having Work from Home and without internet it is not possible to work.

I had taken pay cut for 1 complete week because of this issue and I cannot bear more salary cut without proper expected resolution date and pathetic service.

As I have taken 6+1 months package and paid in the month of August 2020, kindly disconnect my connection and refund the amount.

Best regards,
Srinivas Banka
[protected]

We had requested for ACT connection (ACT SME Ultrafast Plus plan) to our office in June’20, had paid the initial 14k amount.
But the installation was not complete - but the engineer had activated the connection without our consent, even though the installation was not complete due to the nonavailability of power supply to the place .
We got to realise this only when we receive first month bill - we had not used even one bit of data/network. Account No :[protected].

Tried reaching through to local support team and then to nodal team in resolving this or cancel the connection - but till now we have not received any response from anyone. This is very poor customer support.

I applied for new connection on 27th September, it has been more than a week now, we still haven't heard from them yet, we also tried registering our complaint via call, they said they will respond to us in 24 hours but they didn't .
regestered mobile number [protected]

Hi.

What a Worst Customer service you are offering..

I have raised a complaint with escalation ticket SR[protected].

The issue is pending from past 35 days and you guys are least bothered to provide the resolution .

The worst past is you guys close the request raised with out giving the resolution and keeping the customer in the dark side...

I was using ACT Internet connection a year back so I referred my friend to take ACT Internet connection. She paid amount on 19th September for new connection. It has been two weeks, no update from ACT team and the concerned person is not picking up the calls.

ACT service is worst and they are cheating customer by taking money and not giving connection. I called customer care and sent mail as well but no response and no one is concerned either to give new connection or refund the money.

Customer Application Form[protected]
Customer Name: Mercy Gonipet
Phone no of customer :[protected]

It’s been noticed that the company has used our house electricity without permission, when found they agreed and said they would repay since the time it was connected.

I have been following but they have failed acknowledge. I’m raising this has illegal & cheating customer. This is been happening since 2013-14.

ID[protected]

I have been following up with ACT, it is come to my notice that they have connected my house electricity to their hub, but failed waive the charges.

I see this has illegal, cheating the consumer without the knowledge, this is happening since 2013-14. Even after several follow up they have completely ignored.

We disconnected the connection and requested for a refund in August. The refund was approved on 15th September and informed us the amount will be refunded by 7 days.

However, till now the amount is not refunded and when we ask the same question to customer care (SR no. SR[protected]) they again say to wait for another 7 days. They might say the same answer as wait for another 7 days even if we call in next week also. This is not acceptable.

Connecting customer care is taking 15-20 mins of the time, while discussing the issue customer care team closing the call inappropriately.

We need justice !

Please look into the matter and do the needful.

Account No :[protected]

I raised a request to shift my connection from an old place to the new place which is hardly within a radius of 5 kms. Inspite of providing all the details related to the shifting of the connection, the company is sending me the same message that the images uploaded are blur. I don't understand what kind of clarity of images they are expecting. The new address is legible and is quite clear. On top of it, there is no agent who is assigned to the case. The Customer Care numbers are not reachable.

The quality of connection is very poor. Every time there is rain or if the wind blows hard, the internet stops working. My connection is 5 yrs old and still they are not interested in permanently fixing the connection. Without my permission they have made some changes to the line at the backend due to which the speed keeps fluctuating. Last year we got all wires replaced, even bought a new router because they were blaming our internal setup, but it was just incompetence speaking without taking customer's concern into consideration. Every time they experiment something, they automatically change my package without even consulting me and if I don't pay the bill they keep sending messages.It's very unfair for the customer. Last year after we placed a disconnection notice all the experimentation stopped and we had good connection for 5-6 months. And yet again the same problems were started. We even requested that the node of connection be moved to a joint box closer to home, and the engineer said I need to ensure that 40 customers have connections to a new joint box. It sounded ridiculous that engineers are putting sales team's responsibilities on the customer. There have been N number of false promises. There is lack of clarity on the procedures. Even if you are able to reach a customer service rep, they constantly keep arguing and don't listen to what the customer is saying. Very tired of this tirade. Now when I wan to disconnect, no chat or representative access is available to place a notice for disconnection. Very dissatisfied.

Araib Salahuddin
Hi, initially we have taken Act finernet Internet connection using my brother ADDRESS PROOFS and after that i asked to change my name in the connection BCOZ i can reiumberse my amount if the connection is in my name from my company.when i called to Act fibernet Ccare they told that u need to submit ur proofs.so0me one will come from act and they will collect ur proofs .I told iam ok with that.But no response as of now.I raised so many requests and called so many times .But id dnt get any response.as of now i called more than 10 times and mailed more than 7 times from 25days.But no response.Please take appropriate action

Act fibernet provides worst customer care support. No internet for more than 5 days. Called them multiple times, mailed them, complaint raised in app as well. They will simply delay by saying it will get resolved in 24 hours. Five days passed. No one ever visited my house for checkup. Also they installed junction box which draws power from my house without my intimation.

Firstly, I've been using this service for couple of months. And every week there is an outage. This is not at all acceptable if you're working from home.
Secondly, when i tried reaching the customer support regarding this multiple time through multiple numbers; they're either busy or can't connect. I was not able to speak to them even once when i was subscribed to it.
Thirdly, when i was fed up with this service i tried calling for cancellation, but guess what; still cant connect. So i wrote mails on 29th June to numerous email id of ACT Customer support regarding the cancellation and also informing i dont have any pending dues as you will have to pay 1st then avail services in ACT, they also acknowledged the mail and said the the request is under process. But they never gave me a resolution.
Now the real harassment starts, they kept calling me everyday for 2-5 times a day and kept asking to clear the due. Each time i would tell them politely everything that's been mentioned here, and they even apologise and take into consideration but again the next day, it's all the same. They kept calling me again and again, disturbing my peace. I've been harrased for nearly two months and I'm tired of it.
If i get any call from now on, I'll have to take this matter legally and i wont mind spending my entire life suing this company.
You have disrupted my peace entirely, Ive had issues with various customer supports of different companies but i can assure you this is THE worst customer support any company could have.

I wanted a new broadband connection at my residence in hyderabad-plot no 105, ssi baba officers colony, sainikpuri po, secunderabad, hyderabad-500094. I spoke to your customer care rep on 13/14 aug 20 and as per his assurance i paid by netbanking rs 4543/- on 14 aug 2020 for plan a-max 700 (6 monthly plan.) however, due to technical reasons the new connection was refused by your technical team. Therefore, i asked for refund vide sr [protected] and was promised within 7-10 working days. Till date the refund has not been refunded to my bankers.

In 4 weeks i have used act, there was one issue every week. Didn't have internet for 10 days. These guys are scamming us of data. You tell unlimited and don't give service for many days in a month. Nobody from call center ever lets us speak to technical team. Always takes 3 days to service. Never responds on emails. Never had such pathetic service. Sadly we have registered for 4 months. After that definitely throwing this away. Don't know for how long these guys make us wait this time. Is there anyway we can complain and escalate this issue

Hi this is sudarshan holding connection in act network with mobile no [protected] and have taken the New act connection on 14th sept 2020 out of this 14 days i was not have the internet nearly 5 days which is 40% of time.
Even customer care executives dont any prominently and execalation team is lease bothered
Every time when we call them they just tell with in 4 hrs i would get call back from excalation team but even today i dint receive single call from team
Non of the executives are responding even now i received msg that validity extension can bot be processed
I decided too go to court of law and complaint in consumer forum

It is to inform the concerned authority that we in vivekanada high school ushodaya colony, gudimalkapur, hyderabadapplied for act fibrenet connection for 100mbps speed but to our dismay the person who attended to the work just left the cable there and when he waited a power connection we provided him all that is required including % antenna router. But he did not bother to connect the router and also then our own technical person was forced to give connection after waiting for your person to attend the completion of the fibrenet connection. For 4 to 5 days. Now the speed on this only 7 to10 mbps, very occasionally 20 mbps. It is hereby requested to intermediately depute your technical people and get the connection set right the connection and also verify the net speed.

I have paid my 6 months installation fees in advance along with the router cost. Total paid amount 4544.00 on 25th September 2020. Initially, they said installation will be done in 48 hours. But after 4 times follow up with customer care (Vijay Chander, Vinay, Rithwik, Vishal), still installation not yet done. Kindly look into this matter and resolve as soon as possible.

I was contacted act to get new broadband connection on august month and they provided me the tariff details. I selected blaze plan for three months which is cost around 4491. People from act provided account details and ask me to transfer money and i done the same on[protected]. On 5th people came to my home and said we can not provide connection to your home and they said wait for another 7 days. Till[protected] i have not received any response from act. I called customer care on[protected] and raised enquiry. Customer care person told the same "sir, we can't provide connection to house - do you need refund?" i said if you can't provide connection then what is the use please refund money. He initiated refund on[protected] and he said within 7 bank working day the money will be credited to your account. But till[protected] money was not credited so i called customer care again. One guy was told after 9 working days the fund will be refunded which means before 18th of sep the amount should be credited in my account. But it was not happened.

I called act support team on[protected] for the same issue. One guy was telling the same day the money act transferred to my account when the refund was initiated on[protected]. And he gave transaction code too.

But the bad thing is till the date my money not yet credited in my account.
User id[protected]