ACT Fibernet Complaints & Reviews

Hi,
I raised a ticket against refund for a fibernet connection on 09/07/2020. I am waiting for refund almost 14 days from this time not even single person has contacted regarding this issue or nor the customer care picks up. Ticket no: sr[protected].

Please do the needful.

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Sep 23, 2020

Complaint marked as Resolved

We received a call from the company stated that will receive amount on or before 09/28/2020.

ACT Fibernet customer support has been notified about the posted complaint.

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Address: Bangalore

Hello, I have been using ACT Fibernet internet connection since 7 years but for the last 5 months the data usage is showing very abnormal behavior. I have used not even 500 GB of data for the month of September, 2020 but Act Fiber net portal is showing as 700 GB of data used. I tried reaching Act customer care but no one respond and takes responsibility. They are simply making me wait till the month end, so that data usage resets automatically. They are cheating by wrongly calculating data This is happening from last few months from the time I upgraded my plan. Please take some serious action against this Act Fibernet. My act account number is[protected].

Aug 8, 2021

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2020

ACT Fibernet Customer Care's response We have noted your query and we will get back to you with an update.

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Address: Tirupati

[tirupati]i've applied for a new connection on 8, sep. After 5 days feasibility team reached and concluded that they have to install new cx box. My biggest mistake is paying advance 6months without knowing that they will install or not! Superfine days are going so well that it passed 15 dys. Till now they've not installed connection. They just arranged a wire to the premises that's it. Whenever i call they aren't responding, even though i've lodged a complaint through customer care. Is this the good way of serving the customers??

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Internet wire was broken as they gave connection to the opposite side of road, which have frequent movement of heavy vehicles. I raised SR[protected] on 20th September but no one responded still.

I sent numerous mails, called customer care many times, but still no response.

Aug 5, 2021

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2020

ACT Fibernet Customer Care's response We will arrange a call back from our concerned team. We regret the inconvenience caused

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Address: Nellore Sunday market

My id 10688627 nellore. I paid rs4568/- on 31/08/2020 for plan upgradation, but it was not available so i requested to refund the amount on 02/09/2020 but they have not refunded the money

Aug 12, 2021

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Sep 22, 2020

Updated by MP Bhima I paid RS 4568/- on 31/08/2020 for plan upgradation but it was not available so I requested for refund on 02/09/2020 but not received refund even today i.e., 22/09/2020

Verified Support

Sep 23, 2020

ACT Fibernet Customer Care's response We will arrange a call back from our concerned team. We regret the inconvenience caused

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Address: bangalore

I would like the connection disconnected and refund any excess money in the account.
My account no. Is.[protected].
I am unable to contact the company as they disconnect the call when i requested a disconnection

ACT Fibernet customer support has been notified about the posted complaint.

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I am a regular customer from past few years and have been using paying amount asked by act. From past few months, i am facing issue with the internet and it is not fixed yet. I raise complaint and some one comes and fixes it after some time again it will stop working.
Multiple executives/service engineers had come to our premises in this pandemic times and with having senior citizens and also children in the home, i do not want to take chances for the same.

After 100’s of complaint i have decided to disconnect the connection.in this regard i request to refund my amount for past few months where i have lost the connection and also till feb 2021. Request to reply at the earliest and settle my payments as soon as possible.

I am not getting proper response.

Thanks

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Address: H NO 13-7-73,WARANGAL,YELLAM BAZZAR, TELANGANA

I have took act fiber net and with in 15 days my 400 gb has been used where as i only have 2 phones one 1 pc how is it possible? Its just impossible in 15 days 400 gb. And then i came to know that this is the big fraud company and its data usage is fake and big lie and i wasted my 6000rs for 15 days and i can take an action against this, im requesting to solve my problem

My account number of act is :[protected]

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I'm customer from nagarbhavi bangalore i have paid the act connection amount of rs 4491 last week. From today i need wifi connection very badly but no response from the the wifi connection person name babu not even bothered to respond neither that person babu nor the connection boys who he had given contact. Very ashamed with your bloody service. So i need the amount refunded asap. Otherwise this is going to be the big issue i'll complaint at consumer court. So refund the amount asap.

Aug 13, 2021

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2020

ACT Fibernet Customer Care's response We will arrange a call back from our concerned team. We regret the inconvenience caused

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I

ItZ mE rAyYAn

Sep 21, 2020

same here bro

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ACT Fibernet Customer Care's response, Sep 22, 2020

Verified Support

We regret the unpleasant experience. we will check the issue and get back to you with a resolution. Please share your registered contact number and city name

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I've first submitted complaint on 19th september with #srt[protected] and they said the issue will be resolved by 20th september by 5 pm. The executive called me on that day and never appeared. They closed the ticket without any resolving the issue. I've called support 3 times to send an update to the executive and no update received and the ticket was closed at night.

Then the very next minute i called support again...

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Address: plot no 46, hanuman Nagar, kapra, Hyderabad.

My user id is.[protected], i paid my 6 month's bill in advance of rupees 2665 on 30. Sep.2020, and waiting since for internet, have registered multiple complaints regarding this through customer support

Ticket ids. Ticket no:sr[protected] on 30 aug 2020 again on

Sr[protected] on 2 sep 2020 again on
Ticket no:sr[protected] on 5 sep 2020 again on

After this they raised for disconnection on 10 sep 2020 with ref nosr[protected],

Finally initiated refund on 16 sep 2020 with ref sr[protected].

After making me wait of 16 days to provide internet even after payment, i have all necessary proofs,
Kindly take necessary action.

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SR [protected] for internal shifting is pending for over a week and not attended to. Request ACT team to look in to this and prioritize shifting.

ACT Fibernet customer support has been notified about the posted complaint.

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My act account number is :[protected] i have paid for 6 months act gold 6months plan of rs: 4948.93/- and i have used it for one month in that one month i did not get internet for 15 days after raising many complaints they restored my internet connection on 16th day again within few days the internet was gone due to very poor service i have raised a disconnection request on 8th august and also on that day act has my amount of rs 220 in act wallet and exactly after one month i have opted for disconnection on 8th august 2020 and i should get refund amount for 5 months that is 4123+220 (In my wallet)=4343/- i have raised request for refund they said refund will be processed within 15 days but now 40 days has been completed i have raised many complaints there is no response from act fibernet i did not get my refund please help me from this.

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ACT Fibernet customer support has been notified about the posted complaint.

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jessika V

Oct 24, 2020

Act fiber connection should refund my money soon. Preethi one who made me to pay is not taking my call at all and there was no proper response 😡 I paid 3403 and they didn't install so i asked for refund on 10/10/20. several calls to customer care number, each time they are saying different things . please refund my money soon. Prospect Number is[protected]. I want my money immediately kindly refund soon

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I have raised a refund request on 2nd September but it's been 16 days abd my refund request has not been resolved haven't received any update.. i have contacted the customer care several times but they keep arranging callbacks which never takes place.. the refund request is raised but its not been processed for 16 days

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I'm eshwari gopal and my account id is[protected]. My account has been deactivated even when the due amount is ₹0. I recently changed my plan and the plan as not been activated. This is causing a lot of inconvenience.

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Address: Near bidrahalli cross, 1st cross after masjid , Bidrahalli, Bengaluru-560049

I registered for a new fibernet connection on september 3rd 2020 and act agent promised an installation within 7 days and its been 15 days and nobody has came for installation. I tried all the customer care numbers and still no use. I also raised a complaint token and they said they will look into it and respond in 48 hrs and still not responded. Now they wont even respond also they'll say we will look into it and do nothing.
The guy who took payment wont even pick the call. Very disappointed and frustrated from this!!.
I may loose a job because of these issues.

ACT Fibernet customer support has been notified about the posted complaint.

Sep 17, 2020

Updated by rakesh_p ac/no:[protected]

Verified Support

Sep 20, 2020

ACT Fibernet Customer Care's response Hi Rakesh,

We regret the inconvenience caused. Please share your account ID and city name below. We will look into this for you.

Regards,
ACT Fibernet

Sep 20, 2020

Updated by rakesh_p CAF NO :[protected]
CITY : BENGALURU
PIN CODE : 560049
AMOUNT PAID : 2187.00
DATE OF PAYMENT : 03/09/2020

Sep 20, 2020

Updated by rakesh_p A/C no :[protected]

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I didn't get any response but consumer complaint marked as resolved. We trust you and writen complaint but we didn't get response also but marked as resolved...

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It has been more than 25 days I have already registered consumer complaint and it again new complaint no one is responding mainly that service team lead Rajkumar I have called more than 100 times not even 1 call he is not answerig...please take action against service

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Vishnu Agaram

Sep 22, 2020

I think you are from TIRUPATI.I too have same issue with that same guy!

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Address: JP Nagar, Bengaluru

My internet has suddenly stopped working and i tried contacting act fibernet to resolve the same. I have tried:

1. Messaging through the automated whatsapp number (+[protected] which just raised and 1 ticket and stopped working completely.
2. E-mailing the support mail but only got an automated acknowledge response and nothing more
3. Calling the support numbers (+91 - [protected], +91 - [protected]) but kept on wait infinitely

After this much effort and my work from home being impacted severely, i could not reach a single human interaction from act fibernet and have only got answers from machines.
I would like to disconnect this service and get back 15 days of my money that i have spent and not got internet

ACT Fibernet customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Sep 19, 2020

Verified Support

We regret the unpleasant experience. we will check the issue and get back to you with a resolution. Please share your registered contact number and city name

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Address: Parthu Pride, New Temple Road, Whitefield

I have requested act fibernet to disconnect my internet services due to poor connection and no back service during power cut (Sr[protected]). I registered the disconnection request on 15/09/2020. The customer care agreed that they will disconnect on 17th and i will be charged on pro-rata basis for the days i had used. But today 17/09/2020 i get an sms that it will be disconnected on 10/01/2020. Why should i pay for the service i am not using. As it is not a prepaid service why should i pay for the whole month? The customer service waseem ahmed said it is an advanced billing service and they will charge the whole month. This is not the case with any internet service provider. This is illegal and i am requesting the consumer forum to take this up strictly.

ACT Fibernet Complaints & Reviews

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ACT Fibernet reviews & complaints page 64

refund issue - reg

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Wrong Data usage

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Whenever I call they aren't responding

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Internet not working

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Amount not refunded

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i would like the connection disconnected and refund any excess money in the account.

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Frequent disconnection and refund not clear

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Fraud data used, scam

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regarding act connection not done

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Not resolving my internet issue

i paid my 6 month's bill in advance of rupees 2665 on 30. Sep.2020, and waiting since for internet

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Service complaint not attended even after a week

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refund from act fibernet not given after 40 days also

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Refund not processed

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Deactivation of my account even after payment of the bill.

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Extreme delay in installation

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New installation not yet done

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New installation not yet done

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Internet not working

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Why should I pay for the service I am not using

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