ACT Fibernet Complaints & Reviews

Internet not available

I have submitted a request to act fibernet regarding the shifting request. But there technician came and didn't solve the problem and made few excuses.
Can you please done the shifting request asap as you know we all are working from home.
I am totally frustrated with act now. Please do it asap.

My contact number/registered mobile number is [protected].

This is to inform you that i had requested for a new connection and your team member had been to our home day before and installed a box in the building without any information about the junction box nor receiving our calls. House owner has asked to remove the box imd since that's a connection box used generally for others user too. Am very unhappy with the service and negligence of your team members. after that got mail saying..not refunded
Dear K Shashi,

Greetings from ACT Fibernet!

This is the email regarding for Refund on your ACT broadband account number[protected].

As requested, we have registered your request for a refund with reference number SR[protected]. Our team will check and process the same shortly and it will take up to 15 working days to get the credit on your bank account from the date of request raised. kindly bear with us until such time

Thanks and Regards,
Nandhakumar N
Helpdesk team

I had requested for a new 6 months plan internet connection. I was made to pay the amount on spot. After wards, the trouble began. I had to make multiple calls for the installation. Later after 1 week, they say it's not feasible and asked me to apply for a refund. I have raised a request for a refund but it has been many days and refund is not initiated. This is a big fraud. Please take action and i need my refund asap.

Act fibernet is not working for above account number. your customer care number always not reachable.

The worst service provider with poor customer care. I have requested for a connection and it has been 2 months i have not got connection still. The sales guy who used to call twice for the connection is now least bothered to pick the call. Customer care everytime asks for 24 hours without knowing what the problem is. Nodal officer is useless with no proper information. Worst of all they say write to the below id.
Appellate. [protected]@actcorp.in, helpdesk. [protected]@actcorp.in, nodalofficer. [protected]@actcorp.in
Their response time is 48 hours but they havent replied for atleast 15 days and i have already 10 emails to them.

I have recorded conversations of all the false promises and i have also told them inspite of all this they havent responded properly.

My complain number is sr[protected], i am registered a shifting request on 31st august. Still my shifting process is not done yet. I am really depressed. Internet connection is very important for me. Yesterday act worker call me and tell "there is no channel available in your area so it will be take more then 4 to 7 days". I am already waiting 8 days. This month i am not using internet but bill mail came. I am already inform to customer care stop my service after relocate my connection then you generate the bill for remaining days. Customer care says ok i will generate the bill for using days.
Please do the relocate connection immediately. You are my lost hope.

I have paid for 6 month plan to act fibernet for new connection regarding broadband connectivity. It was delayed for 1 month by them and when they have provided connection, due to some reasons i have to relocate in delhi itself and raise a request for relocating connection - request number pending is sr[protected]. When i have asked for refund, customer complaint team is not ready to listen for same. Support required for refund.

I initiated the refund on 10th of august and it's been a month now but i haven't got my amount and none of your executives contacted me regarding this.

This is a very bad response from your side towards a customer. Focus on customer satisfaction rather focusing on publicity of your network. I contacted your call center more than 50 times and none of them gave me a clear response and keeping on telling me that they will contact me back in 48 hrs and never ever i have received the call from them. I feel very disappointed for choosing act network.

I request you to refund my amount soon.

Below are the details of my account.
Account no.[protected]
Name: kotla reddy rajesh
Ph no. [protected]

Our account has been terminated even after payment. Called the customer service numerous times, but no response from them.

I have logged a request (Ticket - sr[protected]) to act support on aug 31st, on shifting my internet connection,
Everyday from 3rd september i have been calling and they are saying they are escalating it to next level and making the case as priority,
But not received a single call from their executives on the shifting request, yesterday i. E.,
On 6th september and they told that the expected resolution is mentioned as 7th september 12:30 pm so wait till that time, when i have called today i. E.,
On 7th september, they are saying wait till evening or till tomorrow first half

The most pathetic and worst service from act.

1. We have to wait for 15 to 20 mins to get in contact with support
2. Support people will not connect calls to any of the next level managers
3. They will not share the contact details of the field engineers
4. No updates will be available on the app for the tickets raised
5. Everytime we call the support, they say we have escalated and made the case as priority but nothing works
6. The eta's & sla's will be crossed, if asked for when it will be resolved, wait till the engineer resolves the issue.

Really fed up with this kind of service, first time seeing an service delivery company working without sla's, without escalation matrix.

Only want to take money on time and no support on time.

Even after writing emails to nodal officer, there wont be any replies/updates, i think everyone in the organization is in the same way, no customer satisfaction is in their policies, just to work on their wish..

Venu madhu
4:57 pm (4 minutes ago)
To nodalofficer. Hyd, support, appellate. Authorityhyd

The most pathetic and worst service from act.

1. We have to wait for 15 to 20 mins to get in contact with support
2. Support people will connect calls to any of the next level managers
3. They will not share the contact details of the field engineers
4. No updates will be available on the app for the tickets raised
5. Everytime we call the support, they say we have escalated and made the case as priority but nothing works
6. The eta's & sla's will be crossed, if asked for when it will be resolved, wait till the engineer resolves the issue.

Really fed up with this kind of service, first time seeing an service delivery company working without sla's, without escalation matrix.

Only want to take money on time and no support on time.

Even after writing emails to nodal officer, there wont be any replies/updates, i think everyone in the organization is in the same way, no customer satisfaction is in their policies, just to work on their wish..

I'd like to request a refund. The sales agent convinced me that the line in my area was stable and made me opt for a 6 month plan. I got the connection on Friday the 4th of September and it worked fine for two days. However, on the 6th night it stopped working and continued to not work for another 12 hours. This is not acceptable especially during covid times since I have to work from home. Unless the company is going to reimburse me every time I have downtime at work, I'd like to cancel the connection and opt for a refund.
My ACT ID number is:[protected]

Hi,
Account id:[protected]
I had moved to a new house and requested for my internet transfer. The installation guy came in and cited certain reason as a result of which the connection could not be provided. That is when i decided to disconnect act.
I tried reaching customer care but unable to reach an option for disconnection. Then i sent an email to helpdesk. [protected]@actcorp.in asking them to disconnect.
To my surprise, i am still getting bills in aug and being chased by numerous calls to pay up. Calls are pretty weird and they say that disconnection can be done only after an arbitrary 800 rs payment.
Not sure why i would need to pay for aug when i requested disconnection in july and also paying for all the dues.
I have sent emails to the nodal officer but no response still now and the nuisance calls are ongoing with increasing frequency.
While i had a good experience when i used act, this problem and harrassment has completely marred by earlier experience!!

I am forwarding all the emails I had sent to the help desk so far with regard to enforcing my inflated monthly bill towards Zee5 subscriptions. I have not received any reply or call from your billing team. All my efforts went in vain. Now your call centre phone number does not work most of the time. And when it works, I am made to wait 15-20 minutes and when my turn comes, it is automatically disconnected. So, there is no alternative communication method. Even in your portal or app there is no provision to report overbilling like Zee5 etc.
Hence, I am writing this email to intervene and address my following grievances:
1) Revise my September '20 invoice to normal amount i.e Rs 837.80
2) Stop bundled one month Zee5 free service offer
3) Stop automatic addition of Zee5 services in your monthly bill.
4) Fix the voice communication bugs in your call centre contact number or scrap it
5) Make provision to raise objections in the monthly invoice through your App or portal
6) Your mobile App does not support on IOS devices when the internet is down. We can't use work with regular carrier based data services.
If you want to get further clarifications, please call me on [protected]. I think I have provided sufficient details which is good enough to work customer focused services on time.
[protected]
My regular billing amount is Rs 837.00. However, I find that Sept bill amount is Rs 844.00. On going through your invoice, I find that you have added Rs 7/- towards Zee5 subscription. Since you had offered it free of charge for the first month. But now you have added Rs 7/- for providing this service. I want to make it clear that I DO NOT WANT ZEE5 SERVICE AS COMBINED SERVICE FROM YOU. HENCE, I REQUEST YOU TO REVISE THE BILL TO USUAL AMOUNT OF RS 837/-. I ALSO REQUEST YOU TO STOP AUTOMATIC RENEWAL OF THIS SERVICE (ZEE5) FORTHWITH.

PLEASE SEND ME REVISED INVOICE & STOP THIS ADD ON SERVICE TO ME FORTHWITH & NO AUTOMATIC RENEWAL.

I have raised a new connection request on 23 July, 2020, and paid them amount of 4241.But there was no responsibility nsr from them either.So I raised a cancellation request and told them to refund the amount. It has been over a month and I still didn't receive the refund.There is no response from them even after repeated calls to customer care number / emails to their nodal officer.

Purchased act fibernet on july.
For one month no response.
On august 14, raised a request for refund.
Still no response
Customer support team is least concerned about it.
They are trained to pick up the call and disconnect.
Also they will take the phone number and disconnect it.
Act is very worst now.

It's be 20 days and the respective people have been cooking new stories as y it's delaying to get a connection done. The worst part is that the payment has been done and these lazy ### crooks have been putting off the work like its their own ### money. deeply disappointed by the service How do you expect the CUSTOMERs to keep running around you every ### day for a service already paid for. PATHETIC ###.

My number :[protected]

8days before. My request is cancelled for new connection for some reasons

Continues to call to customer service and local team
Not get any response

Too delay for refund my amount

Please check and initiate that refund fastly

I have raised multiple tickets through mobile app, internet access issue and slowness and suddenly connection doping, the tickets are sr[protected], sr[protected], still date not yet resolved.
Simple asking to restart the router and systems and mobiles, even ground level is not working. For last 7 to 8 days my kids are unable to attended online classes.