ACT Fibernet Complaints & Reviews

Using act connection for more than 18 months now. But from past 6 months it is not working properly. Sometimes complete drop in connection and sometimes very slow internet. I doubt that they are charging 50 mbps plan but not providing the same to customers.
Have raised several complaints, everytime a complaint number gets generated but no one resolved it till date.
Connection is now disconnected from their end as subscription is over but who is responsible for days when their connection did not work and i paid for those days.
Customer care executives are rude and have no clue.. Everytime they just raise a complaint which no one resolves.
Have several screenshots of speedtest report which shows act is not proving 50 mbps plan to me to prove in the court of law if required. Even several ticket numbers details can be provided to claim how many times the same concerns were highlighted.
Seeking refund of my money.

ACT fiber net s becoming worse day by day. They have charged 150rs for one day delay in payment last month. This month we did the payment in advance, but there is internet connection even after raising many concerns to ACT team. They did not respond and at last they have blocked number

Hello,
I am installing a new act connection but taking too long, they already took 1 week and yesterday I got this msg

"Dear Customer, we are required to install a fibre termination switch at your premises. Please allow us 7 working days to complete the activation. Team ACT "

I can't wait for that long I have my online exams and online office work, so please kindly refund my money

My CAF no[protected]
Name- ABHISHEK Y
Place- Bangalore

Refund the payment i made twice
As I requested for the new connection on 12-AUG when the sales person called he told me that there is connection available if you pay the amount now you get installed and activated in 48hours. No one contacted or called me. on the day i paid due to your website issue the payement was not taken by ACT website it was successful from phone pe again the sale person told that in the system it was showing...

[Acc no:[protected]] My Internet has been down from a week now. I been trying to contact customer support but they keep on sending automated messages and copy paste Emails. The do not have a number In which customers can call and talk to someone about the issue. instead when you call in their number, they send you an automated message. Also, once you raise a complaint and even if the issue is not resolved, they restrict you from making any more complaints (how convenient for them). This is cheating their customers. I payed for three months together otherwise I would have taken another connection. I want my money back

SRI VENKATESWARA LUBRICANTS
E-BLOCK, PLOT NO:70, AUTO NAGAR
Visakhapatnam
Account No :[protected]
and You bill does not Mentioned Our GST Number "37ABBFS2100D1ZV"

I am using ACT broadband for past 3 months, This is one of the bad experience with the service.
I called the site engineer for this area and informed the issue, he said he will be attending soon, but one day passed, he is not picking calls even I tried more than 20 times.
How could the customer service person can act like that, what kind of training they give for their engineers.
how could they lethargically do this.
I raised a complaint, but the customer care person from their side is awesome they don't attend call at all. worst ever call I did in my life is to the ACT Customer care.

we are not getting any freebies from you understand that first, we are paying more than you provide in the surrounding comparing the other service we are paying more . but accordinly we are not getting the service
many days the internet is slow, it will be intermittently disconnect, customer care wont attend, service engineer wont come to location.

please tell me the procedure to disconnect the service, which I want to do and pay my refund asap.

[protected]

Raised a new connection request on aug 12 2020. Till now i have not received any calls from act on connection and customer service is not picking up the calls nor responding to my emails. This is totally frustrating and really annoyed with your customer service team.

Please refund the amount i paid for the new connection.

I look forward to your prompt response on this matter.

Thanks,
Mohamed natheem

I requested to disconnect my broadband on 21st august (Called in the beginning of the month) so they said to call around 18th to disconnect - only then they can take the request. Meanwhile - i requested for an invoice till 21st so i can pay the bill, but they failed to do that and want me to pay for the whole month. Now it is 16th and they want me to pay the penalty as well. Not sure why they have a pathetic support - i have used act for 5+ years and i have never been late in making payments. Even now i am ready to make the payment for the days i am using the network but they want only the full month payment. I don't think it is legit.

Dear team,

I have been got a job in recently the company said do work from home because of covid19. So i need a internet connection so i approached some network providers but all the network providers said we need to take 4/5 days for installation only act fibernet said will complete installation with in 48 hours and they said sunday also working.
Sales team person called me and in that phone call only they did payment for 6 months plan.
After that no one contacted me i called to customer care support and their superiors they asked me 48 hours time i said ok but they didn't complete. Again i tried to reach them so many times again they asked me give me a one last chance will complete in 48 hours again i said ok but no improvement again again so many times i reached to contact them finally at any day any time when i call to customer care support they asking me give us one last chance give us 24 hours to resolve issue. It was happening last 1 week onwards.

I paid 9 days back amount for my internet connection. Still they r not responding.

One side work pressure one side their torture in calls when i contact customer care support. Mentally i am very much disturbed.

If i lost my job because of only act. If i lost job act will provide a job for me.

How they did payment without installation.

I am very much struggle with act. Mentally i got torture with act.

Please do a justice for me.

My issue with refund dispute is not addressed yet,

Below are the details for better understanding.

Act account number is[protected],
My act plan is act rapid plus 6m + 1m
Paid amount 6792rs
Plan start date 25 feb 2020
Relocation request raised on 21st march 2020 (Later no data was used)
Used data for 1 month feb to march
After relocation request raised internet service is not used

Received a refund of inr. 2182.74 which is not correct

Since i have used the data for only 1 month out of 6 months plan (Act plan is act rapid plus 6m + 1m, paid inr.6792) rest to be refunded considering 5 months no data usage.

Relocation request on 21st march 2020 sr[protected] which was not attended by your network engineers for more than 2 and half months (April and may) data not used all this months, and without intimation the relocation request was closed by the network engineers (May 31st) saying no new port availability and ticket status was set as disconnection request.
Disconnection request was not from my end since no new port availability for relocation request customer care executive set it for refund saying refund will be provided for the total non usage months including the months i waited for relocation request would be attended.

Refund should be given for months including the months relocation request which was not attended by the engineers and caused inconvenience for all those days.

You can contact me on [protected]

I have taken act broadband connection on 12th aug 2020, and from 13th aug my internet connection not working, when i called to technician for check any installation issue, he simply replied, its not my duty, you can raise a complain in customer support they will assign a new technician for solve your issue.
After that i raised a complaint in customer care. After that i got a massage, estimated time 2days for resolve my issue, but after 2days they simply close my ticket without contact me or without resolve my issue.
It’s a very worst experience after paying six month charge in advance we are struggling for internet connection and useless customer support service.
In this service i want to say refund my money cancel my connection.

Regards,

Amit mishra
Account name:[protected]

I have placed a termination request for my act broadband as i have returned to my native from bangalore and will no longer be using act broadband.
The following act customer care numbers don't work:
+91 - [protected] +91 - [protected]

So, i sent a mail to helpdesk. [protected]@actcorp.in on aug 12, 2020 with the following content:
Hi,

I want to terminate my act broadband connection asap.
My account id is[protected]
Please let me know what needs to be done.

Regards
Sourav chandra

I received an auto generated mail saying customer care executive will contact within 48 hrs but that never happened.

Don't know why act customer care never responds on time.
When will someone contact me for the termination request.
They only contact when someone doesn't pay the bills. Act please try to think about the customer's situation also. Without using the broadband i have to pay the bill. Why should i waste my money? Is this a right customer relationship that act is trying to create.

Unable to shift my connection
More than 100 follow ups are done

Act user id[protected]

Hi,

I use act fibernet in guntur. I got new connection with silver 3month plan and i called customer care to upgrade my 3m plans to silver 6m+1 plan, but the executive upgraded my plan to silver plus 6m+1 plan which cost me an extra amount of 1072 (Roughly). And on top of that my connection was disconnected due to non-payment of bills on august 4th which i was unaware of (Due to wrmg plan upgrade).
I have called few people through local offices and got my account activated on 7th aug 2020, for which they have downgraded my plan to silver 1month to get my connection activated and they wanted me to pay 1072 extra to upgrade to silver6m+1.
Basically with my payment of silver6m+1 i should be getting my connection till feb13 2021, but due to customer care executives my plan has been downgraded and upgraded many times by them without intimating me and now asking me to pay 1129.84 not sure why that amount is increased again.
Everyday one executive calls me and ask for problem and without resolution and hours of discussion they disconnect the call.
These people are mentally torturing me to pay the amount which i shouldnt be paying

Hi,
I have raised req for refund on june 27 th 2020. They informed me with in 15 days they will refund the amount to my account. But now, when i am calling to the persons of both customer service and the person who asks me to pay the amount kiran ([protected]). He is not even answering to my call. They have make me to pay for 6 months. Now they are not even responding properly. They don't know how to behave with the customers.

My bill jumped from 1681 to 1925 per month. On checking the detailed bill, there has been an addition of internet telecommunications services (Static plan) of rs 400 added to the bill. I haven't asked for this or neither did act check with me before doing this.

My question is how can you change my plan without my approval?

I can't reach their customer care either.

I am very sorry to say that again the net speed getting dropped drastically.. Whenever your site engineer visit after the complaint. They are calling act office and asked to reset our account id than it is working fine. This is what continuously happening after getting your connection. This is the 9th complaint. I am totally fed up with your connectivity. And site engineer rudely behaving over thru phone calls. While asking the request.

My sincere advice don't act fibernet

My act fibernet ticket no sr[protected].

My act fibernet account id is[protected]. My plan nlr act diamond 6months pack rs.4596 paid on march 15th 2020 and act executive told me that he will install the connection with in 1week but it was not done, later on lockdown started, all of a sudden i got a msg from act on april 1st 2020 saying this.

Dear[protected],

The work order wo[protected] status is updated to payment reversal.

Regards,
Act

Due to some non connection area problems they are canceling the installation and money will refund back. But till now i didn't get any refund till date it has been 4months and i am trying daily by calling your customer care executive, but no progress. Written so many emails but no response, tried to contact the executive who has taken the money but he is also not responding, kindly look into this matter and do the needful.

I am on a yearly plan for Act storm and my bill was due on 15th July. Since their service had started to deteriorate I requested for a change of plan to monthly on 10th of July. They never responded but sent threatening messages about disconnecting the internet. To avoid disconnection I paid the entire years bill of Rs16779 on the 14th of July.
To my surprise on 24th of July they changed my plan to monthly without even reaching out to me or checking the billing status. After lot of calls and requests it was changed back to yearly. Now I have been sent a bill from July 1st to July 29th of 1129 when my previous plan was active till 15th. And the change of plan to monthly happened only on 24th that too because of their mistake. And I am expected to pay for it. I'd rather cancel the connection and go with some other provider than tolerate such pathetic services.
Helpdesk is like a parrot. They don't want to know what is the issue. All they respond is "pay your bill" when I have paid for an entire year.