ACT Fibernet Complaints & Reviews

I have raised a ticket with act fiber net for shifting my fiber net connection .it has been six days since I raised my request but no one addressed it yet and for a surprise today I got the message that my issue has been resolved and asking for rating ..aren't you guys shamed about it...I have tried multiple times to reach out to customer care they are simply putting my call on hold for hours then simply cutting the call...seems like act guys are more interested in customers hard earned money then their concerns...this is ridiculous...my complaint should be addressed at the earliest if not please refund my money .I will go with another provider...
My user name: [protected]@gmail.com

This is regarding my ACT Broadband service which has been down since last 3 days. Inspite of rasiing multiple tickets and escalations the ACT team has not been able to pull their act together in solving the issue. Worst, the engineers visit the house and in the pretext of saying "i will be back" they just leave the work half way thru without any communication and notification on when the issue would be solved.

In the current day scneario when everyone is working from home the ISP shuld be behaving more resposnbily in ensuring a uninterrupted service to the customer. However i see an absolute disregard towards customers.

Would ACT pay me becuase i had to take day off due to internet not availabe primiarily becuase their engineers were not able to figure out what is going on???

Pathetic experience.

There is no internet from past Friday. I have raised multiple complaints and also dropped mails to nodal officer on the same. I have had three mails from nodal officer saying your service request is escalated and would be resolved with 24 hours.. it is 96 hours and everyday i am getting the same response from nodal officer..
This is absolute nonsense.. the issue here is fibre cable is disconnected and i see it dangling . This shouldn’t be more than 2 hours of work but from 6 days i am getting the same response..

Act has become the flagbearer for worst service.. This issue is in hyderabad and exact location is near Crayons hospital, Prasanth Nagar Colony, Bandlaguda Jagir

Dear Sir / Madam,

I am writing to you to raise an issue about: Broadband Internet

The issue that I have experienced was: I ordered act stream 4k box 2 months back on 5 of July . It came to me by 13 of July. I followed all the proper set up process and got to know that the product wasn't proper and that it had an internal technical issue. I contacted the broadband service and kept chasing after them for 4 continous days and when I realized that they were just toying with me and not giving me any solution, I got fed up and placed a complaint to take back my act stream 4k box. I did this on the 17 of July .I was informed by the customer executive that the 1000 rupees security deposit that I paid was going to be refunded back to me only after the box is taken back, and that was fine with me. It's 2 of September today and they still haven't taken back the ott box. On top of this they charged me an extra amount of 1180 rupees in the month of August as a charge for ott box service. I have the official bills showing all the charges.

It occurred on: 17/07/2020

I want my money to be refunded back to me and I want u guys to take back Ur ott box.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.l

Yesterday (01 Aug 2020), I have mailed to your CC for the disconnection of my ACT broadband, but I haven't received any response from them. #ACTFibernet. Even looped Nodal officer, but no luck.

Also, I am trying to call CC, but it's getting disconnected automatically.

Unable to reach to CC, requesting to cancel immediately

Second time in a single month, with no internet connection for more than 24 hours. Very very poor service. How can i do wfh in these difficult situations

There is no customer care no, i can reach. All i receive is automated messages.

Would like to highlight one point about the service when i spoke to the sales executive ashok +[protected] had promised after payment of full amount for 6 months on friday 28th august was very quick in taking the payment but when there was a problem with the connections not being available and they need to setup a new connection box inside my premise he hadn’t updated me for almst 2 days believing that i would be connected in 48 hrs i had commited to my boss that i would be working but today when i spoke to ashok he denies that i didn’t state any urgency when i clearly told that the problem i was facing and the reason for opting act before i intiated the refund he was still saying that the connection would complete by today but when i spoke to one of the executive to raise a complaint he stated it would take more than a week i dont understand why is the transparency missing i also work in the same sector for an australia telecom i understand the miss in sla’s but atleast the transparency is the one thing which i am concerned about

I'm using act storm plan for past 1 month. My plan is for 3 months. Suddenly today on 1st sept, 2020 i cannot login to my account. It is saying that my mobile number is unregistered..!! Also i tried to login using my user id and password but it is saying invalid user id. I checked with the chat bot in act self-care site and it told me that mobile number and the user id both are unregistered. Now after this i'm very much worried that my internet...

I had an act account with account number being[protected]. On 1st September they deactivated my account for no reason. I desperately need my internet connection back. My prior registered mobile number is [protected]. My registered email ID is [protected]@gmail.com. Now i will have to pay registration fee of 500 or more yet again. Their service makes me want to tear my hair out.

The internet installation was very slow. I was subscribed to 200Mbps up/down, Speed's provided by Act does not even let me join the Video Conference calls. Very Disappointed and looking to submit to consumer court.

Dear, sir
Payment was made for the new connection on[protected] and
related document are send to act fiber persons without verfication the connection area details they have told that after making the payment only they will provide the connection.
So, I have made the payment with in 15 min. but today is[protected] the connection was not came to my home your service person has visited but they are unable to give connection because limitation of your broad band wire they asking us to fix junction box like we are not responsible for your internal matter we are paying amount you should provide service because time is limited we are going for another service provider please refund my amount my act fiber id/AC no :[protected]

I have new connection on 2nd june 2020 and requested for shifting on 31st july 2020 but due to feasibility issue they didn't gave connection to my new place and they have deactivated my account stating plz go for disconnection. While taking connection i have paid for amount for 3 months (4491 rs) but i have used it only for 2 months hence am requesting for refund of 1 month amount but despite of reaching customer care people 3-4 times they are least bothered to either connect me with senior person even after requesting for that and every time they are closing refund ticket without even any call from any of the concerned team members. (Customer care executive who i spoke are shalini and shivani)
Very disappointed with the way of act is providing customer service. Hoping at least even after looking at this complaint my refund will be done.

Hai, My account number[protected] and my network going offline for every 10 to 15 minutes and back online after one hour or some times takes 4 hours. This happening from past 3 months.
I open 5 tickets but every time i open without any calls or visiting my place they simply closing my ticket and said turn off/on your router and if problem still continue contact us. I paid for one year subscription and these people doing irresponsible.

When i bought a connection, i specifically said i cannot have a act box installed at our location. Therefore i requested (So many times) that i am given a gx box connection and no one has contacted me about this..

Please help me get a new connection.

My contact details are below
Number [protected]

Regards
Prateek

Act fiber net are the worst internet service provider. they take money first and stop answering calls and don't communicate on anything. when i contacted act sales team first the, executive said that i may get the connection on instant basis, and in the rare case i may get connection in 4 working days. but after 4 days when i did not get my connection and tried calling the executive, he is not picking my call.
I request the act team to take my complaint seriously, and if you can not get me connection, kindly refund me my amount immediately.
My account details are as follows;

Registered mobile No. [protected]
enquiry id :[protected]
Act ticket number for my issue received: SR[protected]

It's been five days since the payment was done but nobody contacted for installation. Marketing team is just fooling people and onboarding everyone.

It’s been a week since i am facing this issue and have raised the ticket no SR[protected] and SR[protected], but issue is still not resolved, and on the top of that they keep closing the tickets without resolving the issue

I Have raised a shifting request 4 days before I shifted, as per customer care executive 4 days enough to get the connection back.
Ticket raised on 13th August, still no connection. I am calling customer care everyday and I get the same answer everyday ( with in 24 hours you will receive a call and no body call).

three time different executives came and said they need to fix a box to give connection. Our owners also applied for NEW connection, paid 7500 on 14th August and gave permission to fix the box, still no box and no connection.

I didn't work for more then 8 days and have to bare loss of pay because of their worst service. very very disappointed, the way dealing with the customers.

Kalyan
[protected]

Ticket no:SR[protected] was registered on 18th Aug 2020. Its about moving my connection to other premises(Which is next street within 150meters). With 7dayss of your deadline, I didn't receive any call from your side in spite of numerous reminders through customer care they simply say it's in process, and with a lot of difficulty I got your supervisor's number who is not even taking my call from the last 3days and also explained my problem in WhatsApp but no response, he is taking other calls as I can am getting call waiting for few calls. Now it's been more than 10days since nothing has happened.

I took the connection of act fibernet before 12 days approx but still I didn't get the connection. I have been calling act fibernet customer service since 10 days continuously and in return I get 24 hrs waiting time everyday. I have already paid RS 2000. My registered mobile number is [protected]. There is no response from act fibernet. I have tried searching for the registered office also but I didn't find any due to pandemic.There is also no network inside my house. Every time I have to come outside the hose to attend any call. Please help us