ACT Fibernet Complaints & Reviews

Venu madhu
4:57 pm (4 minutes ago)
To nodalofficer. Hyd, support, appellate. Authorityhyd

The most pathetic and worst service from act.

1. We have to wait for 15 to 20 mins to get in contact with support
2. Support people will connect calls to any of the next level managers
3. They will not share the contact details of the field engineers
4. No updates will be available on the app for the tickets raised
5. Everytime we call the support, they say we have escalated and made the case as priority but nothing works
6. The eta's & sla's will be crossed, if asked for when it will be resolved, wait till the engineer resolves the issue.

Really fed up with this kind of service, first time seeing an service delivery company working without sla's, without escalation matrix.

Only want to take money on time and no support on time.

Even after writing emails to nodal officer, there wont be any replies/updates, i think everyone in the organization is in the same way, no customer satisfaction is in their policies, just to work on their wish..

I'd like to request a refund. The sales agent convinced me that the line in my area was stable and made me opt for a 6 month plan. I got the connection on Friday the 4th of September and it worked fine for two days. However, on the 6th night it stopped working and continued to not work for another 12 hours. This is not acceptable especially during covid times since I have to work from home. Unless the company is going to reimburse me every time I have downtime at work, I'd like to cancel the connection and opt for a refund.
My ACT ID number is:[protected]

Hi,
Account id:[protected]
I had moved to a new house and requested for my internet transfer. The installation guy came in and cited certain reason as a result of which the connection could not be provided. That is when i decided to disconnect act.
I tried reaching customer care but unable to reach an option for disconnection. Then i sent an email to helpdesk. [protected]@actcorp.in asking them to disconnect.
To my surprise, i am still getting bills in aug and being chased by numerous calls to pay up. Calls are pretty weird and they say that disconnection can be done only after an arbitrary 800 rs payment.
Not sure why i would need to pay for aug when i requested disconnection in july and also paying for all the dues.
I have sent emails to the nodal officer but no response still now and the nuisance calls are ongoing with increasing frequency.
While i had a good experience when i used act, this problem and harrassment has completely marred by earlier experience!!

I am forwarding all the emails I had sent to the help desk so far with regard to enforcing my inflated monthly bill towards Zee5 subscriptions. I have not received any reply or call from your billing team. All my efforts went in vain. Now your call centre phone number does not work most of the time. And when it works, I am made to wait 15-20 minutes and when my turn comes, it is automatically disconnected. So, there is no alternative communication method. Even in your portal or app there is no provision to report overbilling like Zee5 etc.
Hence, I am writing this email to intervene and address my following grievances:
1) Revise my September '20 invoice to normal amount i.e Rs 837.80
2) Stop bundled one month Zee5 free service offer
3) Stop automatic addition of Zee5 services in your monthly bill.
4) Fix the voice communication bugs in your call centre contact number or scrap it
5) Make provision to raise objections in the monthly invoice through your App or portal
6) Your mobile App does not support on IOS devices when the internet is down. We can't use work with regular carrier based data services.
If you want to get further clarifications, please call me on [protected]. I think I have provided sufficient details which is good enough to work customer focused services on time.
[protected]
My regular billing amount is Rs 837.00. However, I find that Sept bill amount is Rs 844.00. On going through your invoice, I find that you have added Rs 7/- towards Zee5 subscription. Since you had offered it free of charge for the first month. But now you have added Rs 7/- for providing this service. I want to make it clear that I DO NOT WANT ZEE5 SERVICE AS COMBINED SERVICE FROM YOU. HENCE, I REQUEST YOU TO REVISE THE BILL TO USUAL AMOUNT OF RS 837/-. I ALSO REQUEST YOU TO STOP AUTOMATIC RENEWAL OF THIS SERVICE (ZEE5) FORTHWITH.

PLEASE SEND ME REVISED INVOICE & STOP THIS ADD ON SERVICE TO ME FORTHWITH & NO AUTOMATIC RENEWAL.

I have raised a new connection request on 23 July, 2020, and paid them amount of 4241.But there was no responsibility nsr from them either.So I raised a cancellation request and told them to refund the amount. It has been over a month and I still didn't receive the refund.There is no response from them even after repeated calls to customer care number / emails to their nodal officer.

Purchased act fibernet on july.
For one month no response.
On august 14, raised a request for refund.
Still no response
Customer support team is least concerned about it.
They are trained to pick up the call and disconnect.
Also they will take the phone number and disconnect it.
Act is very worst now.

It's be 20 days and the respective people have been cooking new stories as y it's delaying to get a connection done. The worst part is that the payment has been done and these lazy ### crooks have been putting off the work like its their own ### money. deeply disappointed by the service How do you expect the CUSTOMERs to keep running around you every ### day for a service already paid for. PATHETIC ###.

My number :[protected]

8days before. My request is cancelled for new connection for some reasons

Continues to call to customer service and local team
Not get any response

Too delay for refund my amount

Please check and initiate that refund fastly

I have raised multiple tickets through mobile app, internet access issue and slowness and suddenly connection doping, the tickets are sr[protected], sr[protected], still date not yet resolved.
Simple asking to restart the router and systems and mobiles, even ground level is not working. For last 7 to 8 days my kids are unable to attended online classes.

Dear sir/madam,

Recently i switched to act for better connectivity and high speed. But to my surprise it has some issue with the power availability.in my apartment there are various other people who has act and connection is provided from the junction box within our building.in our building we have ups for common area lighting and genset as well.

Me and my neighbour who opted for act recently in last 1 week...

I have made an application for refund of net broad amount on 16.08.2020. Till date, no amount was reflected my account. I have made several calls to customer care regarding my issue. The representative tell gave me 24hrs time. I have given time of 6 working days. But any representative will not solve my problem till now. I have no patient. So kindly pay my amount with penalty as per the existing rules.

To my shock, i am being charged inr 1961.12 for static plan for which i never opted. I saw an email from act asking me to pay this amount by 10th of september, 2020.
This is unethical and unjust to just send me a surprise bill.

It occurred on 02/09/2020.

I urge them to ethically withdraw the unfair charge on this static plan that i never opted for. I also keep raising service requests once in every few days regarding internet service going down. So any permanent solution on this too would be greatly appreciated because i cannot keep raising service requests forever.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I have applied for a new connection on the 6th of August and made the payment on the same day after which it took multiple calls, follow ups and 2 weeks of time for the technicians just to tell me the connection is not feasible.
So then I applied for a refund on the 22nd of August (Ticket no. SR[protected])and I received a prompt mail stating that I would recieve the refund within 4 working days. It's been two weeks since I got this email and also multiple calls made to the helpline number but no update on the refund.

I hope this can be resolved quickly without any further follow ups.

I want to disconnect act fibernet account, i am shifting my location

I called customer care and i requested, but they are telling 'will be disconnected in four days'. Every time i call they are telling same phrase, now nearly twenty days is over. They are try to make to pay for next month. Please please act terminate my account.
My family has been facing financial problems, please disconnect my account

On 28th aug 2020, i applied to act broadband connection
Their sales team behaved with me very badly.
I did not use their broadband service even for 1 sec too.
Before connection itself, i raised request for refund because of their staff behavior.
Now company is not refunding my money and also their sales team people calling me senselessly and also sending msgs... Even in the late night too.

I am not able to concentrate on anything... Feeling mental illness because of this matter.

Please help me asap.

My prospect ID is[protected]. I paid Rs.4064=00 ( Rupees Four thousand and sixty four only) 30.08.2020. But your representative in touch on 31.08.2020 and told I will come to to your house with in an half hour at about 09.00 AM. But no representative will come. After that your representative told on phone will come evening that day. But No one come. But 0n 01.09.2020 one man come and fitted the box and told another man come at about 11.00 AM give connection. But no one come. When I phoned on 03.09.2020 the representative said to day on or before After Noon the work will be completed without fail. But No one come. I waited for your representative for last 3 days. So I request you to please arrange wi-fy connection tomorrow otherwise I request my payment back due to My daughters on line classes are going on.

I have raised a ticket with act fiber net for shifting my fiber net connection .it has been six days since I raised my request but no one addressed it yet and for a surprise today I got the message that my issue has been resolved and asking for rating ..aren't you guys shamed about it...I have tried multiple times to reach out to customer care they are simply putting my call on hold for hours then simply cutting the call...seems like act guys are more interested in customers hard earned money then their concerns...this is ridiculous...my complaint should be addressed at the earliest if not please refund my money .I will go with another provider...
My user name: [protected]@gmail.com

This is regarding my ACT Broadband service which has been down since last 3 days. Inspite of rasiing multiple tickets and escalations the ACT team has not been able to pull their act together in solving the issue. Worst, the engineers visit the house and in the pretext of saying "i will be back" they just leave the work half way thru without any communication and notification on when the issue would be solved.

In the current day scneario when everyone is working from home the ISP shuld be behaving more resposnbily in ensuring a uninterrupted service to the customer. However i see an absolute disregard towards customers.

Would ACT pay me becuase i had to take day off due to internet not availabe primiarily becuase their engineers were not able to figure out what is going on???

Pathetic experience.

There is no internet from past Friday. I have raised multiple complaints and also dropped mails to nodal officer on the same. I have had three mails from nodal officer saying your service request is escalated and would be resolved with 24 hours.. it is 96 hours and everyday i am getting the same response from nodal officer..
This is absolute nonsense.. the issue here is fibre cable is disconnected and i see it dangling . This shouldn’t be more than 2 hours of work but from 6 days i am getting the same response..

Act has become the flagbearer for worst service.. This issue is in hyderabad and exact location is near Crayons hospital, Prasanth Nagar Colony, Bandlaguda Jagir

Dear Sir / Madam,

I am writing to you to raise an issue about: Broadband Internet

The issue that I have experienced was: I ordered act stream 4k box 2 months back on 5 of July . It came to me by 13 of July. I followed all the proper set up process and got to know that the product wasn't proper and that it had an internal technical issue. I contacted the broadband service and kept chasing after them for 4 continous days and when I realized that they were just toying with me and not giving me any solution, I got fed up and placed a complaint to take back my act stream 4k box. I did this on the 17 of July .I was informed by the customer executive that the 1000 rupees security deposit that I paid was going to be refunded back to me only after the box is taken back, and that was fine with me. It's 2 of September today and they still haven't taken back the ott box. On top of this they charged me an extra amount of 1180 rupees in the month of August as a charge for ott box service. I have the official bills showing all the charges.

It occurred on: 17/07/2020

I want my money to be refunded back to me and I want u guys to take back Ur ott box.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.l