ACT Fibernet Complaints & Reviews

Yesterday (01 Aug 2020), I have mailed to your CC for the disconnection of my ACT broadband, but I haven't received any response from them. #ACTFibernet. Even looped Nodal officer, but no luck.

Also, I am trying to call CC, but it's getting disconnected automatically.

Unable to reach to CC, requesting to cancel immediately

Second time in a single month, with no internet connection for more than 24 hours. Very very poor service. How can i do wfh in these difficult situations

There is no customer care no, i can reach. All i receive is automated messages.

Would like to highlight one point about the service when i spoke to the sales executive ashok +[protected] had promised after payment of full amount for 6 months on friday 28th august was very quick in taking the payment but when there was a problem with the connections not being available and they need to setup a new connection box inside my premise he hadn’t updated me for almst 2 days believing that i would be connected in 48 hrs i had commited to my boss that i would be working but today when i spoke to ashok he denies that i didn’t state any urgency when i clearly told that the problem i was facing and the reason for opting act before i intiated the refund he was still saying that the connection would complete by today but when i spoke to one of the executive to raise a complaint he stated it would take more than a week i dont understand why is the transparency missing i also work in the same sector for an australia telecom i understand the miss in sla’s but atleast the transparency is the one thing which i am concerned about

I'm using act storm plan for past 1 month. My plan is for 3 months. Suddenly today on 1st sept, 2020 i cannot login to my account. It is saying that my mobile number is unregistered..!! Also i tried to login using my user id and password but it is saying invalid user id. I checked with the chat bot in act self-care site and it told me that mobile number and the user id both are unregistered. Now after this i'm very much worried that my internet...

I had an act account with account number being[protected]. On 1st September they deactivated my account for no reason. I desperately need my internet connection back. My prior registered mobile number is [protected]. My registered email ID is [protected]@gmail.com. Now i will have to pay registration fee of 500 or more yet again. Their service makes me want to tear my hair out.

The internet installation was very slow. I was subscribed to 200Mbps up/down, Speed's provided by Act does not even let me join the Video Conference calls. Very Disappointed and looking to submit to consumer court.

Dear, sir
Payment was made for the new connection on[protected] and
related document are send to act fiber persons without verfication the connection area details they have told that after making the payment only they will provide the connection.
So, I have made the payment with in 15 min. but today is[protected] the connection was not came to my home your service person has visited but they are unable to give connection because limitation of your broad band wire they asking us to fix junction box like we are not responsible for your internal matter we are paying amount you should provide service because time is limited we are going for another service provider please refund my amount my act fiber id/AC no :[protected]

I have new connection on 2nd june 2020 and requested for shifting on 31st july 2020 but due to feasibility issue they didn't gave connection to my new place and they have deactivated my account stating plz go for disconnection. While taking connection i have paid for amount for 3 months (4491 rs) but i have used it only for 2 months hence am requesting for refund of 1 month amount but despite of reaching customer care people 3-4 times they are least bothered to either connect me with senior person even after requesting for that and every time they are closing refund ticket without even any call from any of the concerned team members. (Customer care executive who i spoke are shalini and shivani)
Very disappointed with the way of act is providing customer service. Hoping at least even after looking at this complaint my refund will be done.

Hai, My account number[protected] and my network going offline for every 10 to 15 minutes and back online after one hour or some times takes 4 hours. This happening from past 3 months.
I open 5 tickets but every time i open without any calls or visiting my place they simply closing my ticket and said turn off/on your router and if problem still continue contact us. I paid for one year subscription and these people doing irresponsible.

When i bought a connection, i specifically said i cannot have a act box installed at our location. Therefore i requested (So many times) that i am given a gx box connection and no one has contacted me about this..

Please help me get a new connection.

My contact details are below
Number [protected]

Regards
Prateek

Act fiber net are the worst internet service provider. they take money first and stop answering calls and don't communicate on anything. when i contacted act sales team first the, executive said that i may get the connection on instant basis, and in the rare case i may get connection in 4 working days. but after 4 days when i did not get my connection and tried calling the executive, he is not picking my call.
I request the act team to take my complaint seriously, and if you can not get me connection, kindly refund me my amount immediately.
My account details are as follows;

Registered mobile No. [protected]
enquiry id :[protected]
Act ticket number for my issue received: SR[protected]

It's been five days since the payment was done but nobody contacted for installation. Marketing team is just fooling people and onboarding everyone.

It’s been a week since i am facing this issue and have raised the ticket no SR[protected] and SR[protected], but issue is still not resolved, and on the top of that they keep closing the tickets without resolving the issue

I Have raised a shifting request 4 days before I shifted, as per customer care executive 4 days enough to get the connection back.
Ticket raised on 13th August, still no connection. I am calling customer care everyday and I get the same answer everyday ( with in 24 hours you will receive a call and no body call).

three time different executives came and said they need to fix a box to give connection. Our owners also applied for NEW connection, paid 7500 on 14th August and gave permission to fix the box, still no box and no connection.

I didn't work for more then 8 days and have to bare loss of pay because of their worst service. very very disappointed, the way dealing with the customers.

Kalyan
[protected]

Ticket no:SR[protected] was registered on 18th Aug 2020. Its about moving my connection to other premises(Which is next street within 150meters). With 7dayss of your deadline, I didn't receive any call from your side in spite of numerous reminders through customer care they simply say it's in process, and with a lot of difficulty I got your supervisor's number who is not even taking my call from the last 3days and also explained my problem in WhatsApp but no response, he is taking other calls as I can am getting call waiting for few calls. Now it's been more than 10days since nothing has happened.

I took the connection of act fibernet before 12 days approx but still I didn't get the connection. I have been calling act fibernet customer service since 10 days continuously and in return I get 24 hrs waiting time everyday. I have already paid RS 2000. My registered mobile number is [protected]. There is no response from act fibernet. I have tried searching for the registered office also but I didn't find any due to pandemic.There is also no network inside my house. Every time I have to come outside the hose to attend any call. Please help us

When I was staying at Borabanda, hyd., they charged me 1200/- for extra wire to reach the internet hub. Now when I shifted my home to Athapur, they are not reimbursing the 1200/- which they charged extra. When I try talking to them, they are telling that they will look into it. It has been over 3 months, till now no response.

Rama krishnan
Acc no:[protected]
Phone number: [protected]

I've raised a relocation request (SR[protected]) on 8th of August.
Both the locations are in Kondapur, Hyderabad.
But It's 20 days, and still waiting for an update.. Every time I call customer care rep, they say I will get a call back from their manager. But that never happened..

Fed up with ACT fiber from last 3 months, I took 6 mo tha plan with 50 mbps speed but from day 1 I'm getting only 2-3 mbps speed because of this my work got delayed everytime my deployment got issue because of this my entire team work got delayed and delaying still date, so my manager said took 3 days leave and resolve this internet issue. From last week I'm working on this but issue not resolved, technical person came and saw the things he confirmed that there is no solution on this so I said refund my 6 months money 5020 INR, daily I'm doing 20 calls but no use everyone disconnecting my calls and I keep trying but no use. I need my money back I've all the evidence from Day 1 and call recording and chat history what not all evidence I've that I'm facing problem from day 1. Please take this complaint let me know for further process. I need my money back I'm not free user I took 6 months subscription.

I wouldn't never ever suggest this waste ACT fiber.

My enquiry id is[protected].

I applied for a new broadband connection on August 3rd 2020 after getting confirmation from ACT sales executive on feasibility for a new connection in my location in coimbatore. He did a personal visit also . I was promised that the connection will be given in 2 days .

New junction box was fitted in and a new line was draped in . But still now no router connection has been given.

For more than 10 times I inquired ACT customer care service and every time they assured fake promises that the connection will be given in 24 hours / 48 hours and their engineer Steven Raj will contact me. But they refused to give any contact numbers. Still now no any action taken .

Customer care person don't even know the reason why the connection was still not provided and every time they are assuring that they will escalate to some managers but of no use.

My friends also called for connection in same area, even now the sales executive is promising saying that new connection will be given in 4 days.

I wonder even if they ever take any action for our complains.

What a way to loot public money in such a pandemic situation!!