ACT Fibernet Complaints & Reviews

When i bought a connection, i specifically said i cannot have a act box installed at our location. Therefore i requested (So many times) that i am given a gx box connection and no one has contacted me about this..

Please help me get a new connection.

My contact details are below
Number [protected]

Regards
Prateek

Act fiber net are the worst internet service provider. they take money first and stop answering calls and don't communicate on anything. when i contacted act sales team first the, executive said that i may get the connection on instant basis, and in the rare case i may get connection in 4 working days. but after 4 days when i did not get my connection and tried calling the executive, he is not picking my call.
I request the act team to take my complaint seriously, and if you can not get me connection, kindly refund me my amount immediately.
My account details are as follows;

Registered mobile No. [protected]
enquiry id :[protected]
Act ticket number for my issue received: SR[protected]

It's been five days since the payment was done but nobody contacted for installation. Marketing team is just fooling people and onboarding everyone.

It’s been a week since i am facing this issue and have raised the ticket no SR[protected] and SR[protected], but issue is still not resolved, and on the top of that they keep closing the tickets without resolving the issue

I Have raised a shifting request 4 days before I shifted, as per customer care executive 4 days enough to get the connection back.
Ticket raised on 13th August, still no connection. I am calling customer care everyday and I get the same answer everyday ( with in 24 hours you will receive a call and no body call).

three time different executives came and said they need to fix a box to give connection. Our owners also applied for NEW connection, paid 7500 on 14th August and gave permission to fix the box, still no box and no connection.

I didn't work for more then 8 days and have to bare loss of pay because of their worst service. very very disappointed, the way dealing with the customers.

Kalyan
[protected]

Ticket no:SR[protected] was registered on 18th Aug 2020. Its about moving my connection to other premises(Which is next street within 150meters). With 7dayss of your deadline, I didn't receive any call from your side in spite of numerous reminders through customer care they simply say it's in process, and with a lot of difficulty I got your supervisor's number who is not even taking my call from the last 3days and also explained my problem in WhatsApp but no response, he is taking other calls as I can am getting call waiting for few calls. Now it's been more than 10days since nothing has happened.

I took the connection of act fibernet before 12 days approx but still I didn't get the connection. I have been calling act fibernet customer service since 10 days continuously and in return I get 24 hrs waiting time everyday. I have already paid RS 2000. My registered mobile number is [protected]. There is no response from act fibernet. I have tried searching for the registered office also but I didn't find any due to pandemic.There is also no network inside my house. Every time I have to come outside the hose to attend any call. Please help us

When I was staying at Borabanda, hyd., they charged me 1200/- for extra wire to reach the internet hub. Now when I shifted my home to Athapur, they are not reimbursing the 1200/- which they charged extra. When I try talking to them, they are telling that they will look into it. It has been over 3 months, till now no response.

Rama krishnan
Acc no:[protected]
Phone number: [protected]

I've raised a relocation request (SR[protected]) on 8th of August.
Both the locations are in Kondapur, Hyderabad.
But It's 20 days, and still waiting for an update.. Every time I call customer care rep, they say I will get a call back from their manager. But that never happened..

Fed up with ACT fiber from last 3 months, I took 6 mo tha plan with 50 mbps speed but from day 1 I'm getting only 2-3 mbps speed because of this my work got delayed everytime my deployment got issue because of this my entire team work got delayed and delaying still date, so my manager said took 3 days leave and resolve this internet issue. From last week I'm working on this but issue not resolved, technical person came and saw the things he confirmed that there is no solution on this so I said refund my 6 months money 5020 INR, daily I'm doing 20 calls but no use everyone disconnecting my calls and I keep trying but no use. I need my money back I've all the evidence from Day 1 and call recording and chat history what not all evidence I've that I'm facing problem from day 1. Please take this complaint let me know for further process. I need my money back I'm not free user I took 6 months subscription.

I wouldn't never ever suggest this waste ACT fiber.

My enquiry id is[protected].

I applied for a new broadband connection on August 3rd 2020 after getting confirmation from ACT sales executive on feasibility for a new connection in my location in coimbatore. He did a personal visit also . I was promised that the connection will be given in 2 days .

New junction box was fitted in and a new line was draped in . But still now no router connection has been given.

For more than 10 times I inquired ACT customer care service and every time they assured fake promises that the connection will be given in 24 hours / 48 hours and their engineer Steven Raj will contact me. But they refused to give any contact numbers. Still now no any action taken .

Customer care person don't even know the reason why the connection was still not provided and every time they are assuring that they will escalate to some managers but of no use.

My friends also called for connection in same area, even now the sales executive is promising saying that new connection will be given in 4 days.

I wonder even if they ever take any action for our complains.

What a way to loot public money in such a pandemic situation!!

Hi I made the payment for a new connection on 13 Aug 2020. Still haven't received any communication from your end via email or phone.
Called customer care multiple times, received same perfunctory reply the complaint will be resolved in 24 hours.
No communication yet.

I am blocked since I have already made payment and there is no refund option, so I can't opt for another provider. Internet is very essential commodity, especially in times like these.

Expedite fast!

I am also going through same. I paid act 2500 on 16th Aug and till now no one showed up to install the gx box. I am working form home and it’s important for me to have uninterrupted internet. Before paying I confirmed with the customer care that the box will be installed at the location in 72 hrs. When that not happened i called up customer care, again they opened a ticket and informed that it will be installed in 72 hrs. The ticket got...

Hello,
After August 4th we are see continuously growth in upload data 20-25gb daily. While in june the total upload itself was 110gb and July was 115gb.but August month it shows 337gb. infact we have stopped using broadband it continues to show upload data of 8gb every 4 hours approx. Opened ticket with act but they are closing the ticket. they promised that they will add data but still no update .

Act internet connection is down due to which the company servers are unable to be used by the employees and the entire staff members are unable to continue their work

@actfibernet
#lucknow booking for new connection done on 18/08/2020 made full payment but till date no contact for connection installation or status update. Cid. No.[protected]

The issue that I have experienced was: I have requested for a new broadband connection on 14th Aug, 2020 Friday. And I uploaded all the required KYC documents and did the payment [Ref no: #20200814111212800110168843940946491 for Rs. 1760] for the CBE ACT Sprint. I received the message from ACT fibernet stating that my payment is received and the engineers will visit the home premises in the next 48 hours. But no one came. Only after the multiple follow ups they visited in the late evening without even wearing the mask at this current pandemic situation. They checked for the feasibility and said they will do the setup the next morning. But none of them came. Again I tried contacting people but still no response from them.

Then I spoke to customer care and i asked them to refund the amount and after the call i received the below message from them

"Dear Customer, your refund request is registered with Ref SR[protected]. We will get in touch you within 48 hours for your bank details (Bank name, Account Number, IFSC Code, Your Name as it appears on Bank account). Also kindly check for an email from us on your registered email id. Please allow us 04 working days after sharing the details to initiate the remittance. Team ACT."

Still i did not receive a call from them or any email regarding this. Even when i called the customer care they did not transfer the call to concern team

There is no proper response from ACT

I had two act wifi connections and as i moved to a new address i raised a request to shift my connections to new address - which was not done after logging many complaints, escalations also.. So i decided to deactivate my connections. I was told i will get full refund for both of my connections one of which is around rs700 and other one rs5600. Till now there is not response from the act team.. I made a lot of calls to the customer service - everytime a new person picks up the call and indicates that the refund is in process and it will be credited in your account soon. But no one update from act team. This is the worst service ever. I really wonder are they really working -?? Or just acting that they are working and looting all customers money

I had requested for shifting of my internet connection on 8 Aug 2020, I clearly asked the customer care executive and your your policy, which states it takes 7 days to complete the request.I stated that 14 Aug 2020 Iam shifting to new residence at GMR Garden Route Estate, near Saran Nagar. You promised to install connection in my new place by 19Aug 2020.

Since myself and my daughter work from home, from 14 Aug we are using other providers data.
We have taken 100MBPS Plan in which out of 1000GB we merely use 1/5 the of the total data.thus giving you a grand benefit. Inspite of it I have to shell out money for internet from other service provider till date 26 Aug 2020 .
19th Aug was the date you promised to install your service, I have taken off from office as I work from home, vdue to no internet, Iam in great loss due to you guys not keeping up with your promise.
Till date no one has visited my place, and no one has provided an update about the progress of shifting.
I have lost my patience.

Dear Customer,

your refund request is registered with Ref SR[protected]. We will get in touch you within 48 hours for your bank details (Bank name, Account Number, IFSC Code, Your Name as it appears on Bank account). Also kindly check for an email from us on your registered email id. Please allow us 04 working days after sharing the details to initiate the remittance.

Team ACT.