ACT Fibernet Complaints & Reviews

Hi,

This is Anil i have requested for the new act fibernet connection. Your executive Mr. Shivkaumar mobile no. [protected]/ +[protected] asked me to pay the charges of Rs.4485 for the three month plan via phone pe transaction number: P2007040918258027814007

However i didn't got any acknowledgement or receipt from your executive and there is not update on the connection.

Also note that your executive Mr. Shivkaumar mobile no.[protected]/ +[protected] is not reachable and however he is active in whats app whereas he is not responding to the messages sent to him.
attached screenshot for your reference.

UTR no.[protected]
Payment date 4th July 2020

I requested for new connection & paid 3245/-
some technician visited my home and he told me that in this area there is no box to give you new connection we will refund your amount he said and he left
till now i didn't receive my refund
kindly find below my bill attachment, refund ASAP

Please, make sure that our internet issues is resolved, mobile no-[protected], We are facing internet issues no one cares about it if we are raising complaint also.If we are raising complaint also no one cares about it simply we are paying the internet bill.

As i have left city so disconnected broadband connection. I had balance -590 /- in account so balance amount has to refunded. Please contact me on [protected]@gmail.com for more details.

Please find account details below
User id :[protected]
Account no :[protected]

Thanks
Kamta

Dear sir,

I have rented the product as per company norms, but as there was no use of it so i thought to return back the product to act fiber net and registered mobile number with act fiber net [protected]

The amount which i have deposited is of one thousand therefore there is an option to return back the product so that we can get money back and there will be no billing from next month.

When i raised the request with customer care of act fiber net it's been like 20 days now still there is no progress now two days are left they will put billing again for next month which i don't want, couple of times i have tried reaching to customer service every new executive will tell new story

Seeing that i have written the email to nodal officer of act fiber net still there is no progress i just got a reply on that email stating will look into it sorry for inconvenience that too 3 days back.

Still no progress. Kindly look into this.

Thanks and regards
[protected].

I request you to stop the internet connection till dt. 28 jul 2020 as soon as possible. A written confirmation will be highly appreciated.
Plz do not generate invoice bill from today or next bill & close my account.
Allready, i was paid this month jully total bill.
The connection is on the name of sanjaykumar kulkarni and the internet account number is[protected] & reg. No. [protected].
Email:- [protected]@gmail.com

Thanks!

I have paid amount for new connection and they didn't respond anyone since 1week

From June starting I am calling and telling the customer support to terminate my service. They told it will be done by 15th. So from 15th I took another companies connection. But from 25th onwards, I started getting harrasment call from the team saying you have not yet paid the bill, pay the bill or else... (and then cut the phone).
I got so many calls and I was so much afraid that I had to pay the full June amount. But the same is happening again in July.
And now I don't want this anymore.
Also I am moving to my hometown, I won't be responsible for the router anymore.

The internet plan is for 7 months in total, bill is paid at one time. Since the internet junction box is at my house, there is a wave off of Rs 59 as per their process. But ACT company denies to provide this even after 50 call complaint request. Without providing a resolution, they simply close the complaint request.Also their customer support is the worst who do not even reply to our emails and even if manager escalation is created, none of them call back.Ticket is just closed.

Also for a bill the taxable amount is supposed to be the plan amount, but they are adding an extra 100 as taxable. Which is a fraud business.

Even their higher management does not even respond.
Request you to please look into this and provide some solution. ACT is complete fraud.

Below is my ACT account no. and my friend Raghu who is facing the same issue.

ACT Account No.[protected]
ACT Account No.[protected]

Hi team,

Seeing this forum's assistance, since my concern with act fibernet, was not getting addressed properly or response or resolution or my refund.

I opted for internet connection via act fibernet website, mr dinesh (Dineshakumar. [protected]@roi. Actcorp.in) contacted back and provided very good sale services process of following up and provided the connection... On july 3rd around 18:00 hours

After...

I am not able to use my internet account number ACT[protected] since 20 days and not able to register my complaint using ACT app

Act fibernet has not done the installation nor providing any update when they will do. Madhu kumar emp id 25994 took 6 months along with 1500rs gx box price total 9182 rs payment on 18 june 2020. Till now they have not provided any update and purposely delaying it even though promised that it to be installed latest by 24 june as i took connection if they provide me on urgent basis. Now it’s a state where they are not picking my calls and not responding. Request you to please take action

Act fiber is creating some rough time in my work. As the days pass by. Its being very difficult to deal with the issues of no internet for very 15 days. And for every 15 days i have to take leaves from my company which is making a bad impression on me at my work place. Raised number of complaints on the issue but it takes 3 days everytime they resolve the issue which is worst.

As i got a new job in thirunelvi.. I got e-pass and planning to travel there on 1st of august. My workspot is in thirunelvi. So i canot able to continue the connection. So cancel my account and kindly reimburse the amount.

I have applied new connection in ACT and choose a plan for 6+2 months and I made payment through online which is 6306rs within 2 days site engineer came to my home and he informed me that due to server overload he can't give connection so I have contacted sales person he informed me same and told me that it will take minimum 20 days of time I can't wait that long so I told him to cancel and refund my amount.he told me to contact customer care, I have contacted and raised refund request within 2 days I got the message as refund request closed but I didn't got my refund yet.again I have mailed nodal officer he replied me and reopened the ticket still I didn't got refund but my ticket got closed again.

My act internet connection was deactivated with giving my refund amount i am continuously calling but they are not reaponding
They are cheaters bastards. Bloody cheaters eating middle class money

I really liked actfibernet hence had paid for an year.. Then i had to relocate n had spoken to the customer care n said my address for which they said i will be charged 600 rs n it will be done in another couple of days n i had agreed which they never did n after calling repeatedly they said they will in two days after two days the service engineer calls n tells u kindly give request for disconnection without even telling the reason n next they send a msg telling your ticket is closed. What kind of service is this.. Unqualified mannerless engineers n senseless customer care team.. I would never recommend act for anyone

I have paid for the entire year n i had asked for change of address which you people are unable to do. Your customer care people don't know what they are dealing with, your service engineers are pathetic.. Kindly disconnect and return my money

I got repeated calls and strong support from ACT during payment. Now payment is already done rs.4491 last week. They promised to install within 3 to 4 days.
I am trying to call the customer care number. It is not at all reachable, sometimes even if it is reachable no one is picking.
I have lot of work to do and need high internet speed to accomplish my work. Need a quick resolution on this

Act Ac No:[protected] My contact no:[protected].
Due to poor service by ACT i deactive my account and request and applied the refund process send by the ACT Customercare portal for refund of amount paid in advance on 10.07.2020. so far the amount not credited in my account.Kindly refund the amount without any further delay.