ACT Fibernet Complaints & Reviews

I am facing very slow network speed from last four days. Even i unable to open google home page in less than 10 mts such a worst speed. I have raised multiple tickets but no resolution. Simply they are closing the tickets without providing solution. I have escalated to appellate authority but no solution. They simply raising and closing the tickets without providing solution.

Thanks
Rajesh

I have raised complaint last week about installation delay. as of now my issue not resolved and they are giving false commitment to customer.

they have been marketing to make the payment to customer for broadband after done the payment they will not do the installation. I have tried muliple times to send email nodal officer and customer care as of there is no action taken

SR[protected]

There is no internet from 27/07/2020.
Raised a complaint with ACT broadband but it is not yet resolved. Called customer care helpline so many times but either they fail to provide a resolution or they behave rudely.

I took act fibernet connection on 12-apr-2020 by paying 6 months advance of rs.5146.58. From 3-june-2020, their service was unavailable and i tried reaching out to their customer care multiple times, but no proper response for more than a week and i requested for disconnection on 14-june-2020. Disconnection request was created and the respective poc closed the request without disconnecting my connection. I realized that the connection was still in active state even after 2 weeks and i requested for disconnection again on 27-june-2020 and it was disconnected after 3 days. I requested for refund and they refunded me only 3 month payment.

I used their service only till 2-june-2020 (Hardly 50 days). But they charged me for 3 months. I am unable to reach out to them from my mobile (Seems they blocked my number) and everytime i can contact them only from my friend's number and they either disconnect the call / put it on hold in the middle of the conversation. Till now, i am unable to receive my refund for 40 days o[censored]nused service.

My experience with act :
1. Worst service provider
2. Worst customer care
3. No proper system in place to connect with customer care and get our queries resolved
4. Not a transparent and loyal service
5. They loot my money and they dint refund it till date. No proper response too

Please don't go for act fibernet service

Hi,

I have been using act fibernet since 1 year. I recharged it last month for 6 months for 10, 000 rupees. I use to get 800 gb of data and 1.5 tb free. Customer care executive told that due to covid-19 situation they have stopped giving that option. They did this without intimation and it's not fair. Now i don't have any data left and they are asking me to use flexy byte+ which costs 100gb for 300 rupees and validation for 90 days only. They told this will continue for unknown days. I am not sure this is how they do business. They didn't even give me an alternative for the option they removed.

Thanks,
Tejdeep

This is to inform that act fibernet is the fake isp network of india.

They claim to be the fastest isp, but it is the most irritating network of all time

The services of this fastest isp is far beyond expectations... (Negative)

The best dummy isp of india goes to act fibernet.

They never respond to complaints

If they respond it would be temporary

Again and again we should call them to fix the issues

We are tired of calling them and they never respond to e-mails.

There is no proper escalation matrix.

They dont follow the best pratices in support.

The wont care about customers

The best idea is to levy hefty fine for making fake claims to the customers.

For trusting this network we have to lose our work/business/time

There call center will always be in dnd mode

They never connect when there is an issue

If connected we have to spend lot of time for just reporting the issue.

We need to select the language each time we contact the support (Not sure when it will work for selection of language).

If you select to talk to the support people, you need to end up with disconnection after long wait...

Default message will be sent "restart your router" everytime...

Every month they contact us for making payments

They keep on sending messages to pay the amount

Every month it is usual to contact them more than couple of times

They make the call center centralized ivr system which hardly works (All the time it says the customer you are calling is not available)

They give whatsapp number (What about the people who dont use whatsapp).

Hope they think if customers are not using whatsapp they are not human beings. (Now most of the indian organizations are making this a habit, thanks to modiji...)

It is for the individuals choice to choose whatsapp are not.

I want hefty compensation from this isp as i have trusted for years and they have broken the trust by not considering the issues.

They never improve the customer experience...

It will be the same old story again and again they use to upgrade the network speeds (Who cares when there is frequent interruptions of services)

Nagaraju gopalachar
Attachments
Tue, jul 28, 8:19 pm (15 hours ago)
To helpdesk. Blr

Dear sir,
Dear sir,
I have applied for an act broad connection online in the month of may. Till paying the money act representative follows up every hour. After that act installation team did not respond properly & called customer care several times (Minimum 10 times). They also have not taken any action. I have been disappointed & informed to cancel the connection & applied for a refund. Since one and half months i am trying to get my refund & i have called the minimum 20 times to the customer care & each time taking 30 mins. For reaching. But no use. Each time telling escalates the issue. Please refer attached mails received from act. Kindly do the needful action

Name: nagaraju.
Account no:[protected]
Username:[protected]
Email id: nagaraju. [protected]@gmail.com
Contact no. [protected]

I can't unsubscribe from sony liv account directly, it is showing to get in contact with act services to unsubscribe but i can't able to find any help from act fiber net, worst experience ever

Account id:[protected]
Ticket #sr[protected]
#sr[protected]
Hello sir/madam,
I am rajashekar s, on 2nd may 2020 i had an issue with my bill. I have called customer care more than 20-30 times, but problem was not solved. As per act fibernet, if we don't pay the bill within 15 days, the connection will get disconnected. My account got disconnected. After a few days, the problem was solved, but another problem was started. They provided me only 15-17 days o[censored]sage, but they have charged me the whole month bill. As covid issue, we have work from home, i booked another connection in the same broadband company. It's working properly and i do not have any issues. After a few days, i received a call from act fibernet, they told me that, there are going to solve the issue and make a new bill as per my usage, but there were no changes made. Past one month i am receiving calls from act fibernet, in that few people forced me to pay the bill. On 28th july 2020, i received a call from act fibernet. The person who called told me that they are going to clear my bill without any charges, but i should use there broadband. I explained to them everything that i am using a new connection in the same company. They agreed. They told me to activate my old account, then they will receive a new bill of 200 rupees, i have to clear it and give a call back to customer care to disconnection. But they have added 200 rupees to the old bill.
I want to pay the bill only for my fair usage. I request you to solve this problem. Please get me a solution.
Thank you

Hi,

This is Anil i have requested for the new act fibernet connection. Your executive Mr. Shivkaumar mobile no. [protected]/ +[protected] asked me to pay the charges of Rs.4485 for the three month plan via phone pe transaction number: P2007040918258027814007

However i didn't got any acknowledgement or receipt from your executive and there is not update on the connection.

Also note that your executive Mr. Shivkaumar mobile no.[protected]/ +[protected] is not reachable and however he is active in whats app whereas he is not responding to the messages sent to him.
attached screenshot for your reference.

UTR no.[protected]
Payment date 4th July 2020

I requested for new connection & paid 3245/-
some technician visited my home and he told me that in this area there is no box to give you new connection we will refund your amount he said and he left
till now i didn't receive my refund
kindly find below my bill attachment, refund ASAP

Please, make sure that our internet issues is resolved, mobile no-[protected], We are facing internet issues no one cares about it if we are raising complaint also.If we are raising complaint also no one cares about it simply we are paying the internet bill.

As i have left city so disconnected broadband connection. I had balance -590 /- in account so balance amount has to refunded. Please contact me on [protected]@gmail.com for more details.

Please find account details below
User id :[protected]
Account no :[protected]

Thanks
Kamta

Dear sir,

I have rented the product as per company norms, but as there was no use of it so i thought to return back the product to act fiber net and registered mobile number with act fiber net [protected]

The amount which i have deposited is of one thousand therefore there is an option to return back the product so that we can get money back and there will be no billing from next month.

When i raised the request with customer care of act fiber net it's been like 20 days now still there is no progress now two days are left they will put billing again for next month which i don't want, couple of times i have tried reaching to customer service every new executive will tell new story

Seeing that i have written the email to nodal officer of act fiber net still there is no progress i just got a reply on that email stating will look into it sorry for inconvenience that too 3 days back.

Still no progress. Kindly look into this.

Thanks and regards
[protected].

I request you to stop the internet connection till dt. 28 jul 2020 as soon as possible. A written confirmation will be highly appreciated.
Plz do not generate invoice bill from today or next bill & close my account.
Allready, i was paid this month jully total bill.
The connection is on the name of sanjaykumar kulkarni and the internet account number is[protected] & reg. No. [protected].
Email:- [protected]@gmail.com

Thanks!

I have paid amount for new connection and they didn't respond anyone since 1week

From June starting I am calling and telling the customer support to terminate my service. They told it will be done by 15th. So from 15th I took another companies connection. But from 25th onwards, I started getting harrasment call from the team saying you have not yet paid the bill, pay the bill or else... (and then cut the phone).
I got so many calls and I was so much afraid that I had to pay the full June amount. But the same is happening again in July.
And now I don't want this anymore.
Also I am moving to my hometown, I won't be responsible for the router anymore.

The internet plan is for 7 months in total, bill is paid at one time. Since the internet junction box is at my house, there is a wave off of Rs 59 as per their process. But ACT company denies to provide this even after 50 call complaint request. Without providing a resolution, they simply close the complaint request.Also their customer support is the worst who do not even reply to our emails and even if manager escalation is created, none of them call back.Ticket is just closed.

Also for a bill the taxable amount is supposed to be the plan amount, but they are adding an extra 100 as taxable. Which is a fraud business.

Even their higher management does not even respond.
Request you to please look into this and provide some solution. ACT is complete fraud.

Below is my ACT account no. and my friend Raghu who is facing the same issue.

ACT Account No.[protected]
ACT Account No.[protected]

Hi team,

Seeing this forum's assistance, since my concern with act fibernet, was not getting addressed properly or response or resolution or my refund.

I opted for internet connection via act fibernet website, mr dinesh (Dineshakumar. [protected]@roi. Actcorp.in) contacted back and provided very good sale services process of following up and provided the connection... On july 3rd around 18:00 hours

After...

I am not able to use my internet account number ACT[protected] since 20 days and not able to register my complaint using ACT app