ACT Fibernet Complaints & Reviews

This is regarding activation of ID 10684210. I called Customer care on 3Jul2020 and raised the request and I was informed that I will receive a call 2-3days from the technician on further proceedings. But till date 20Jul2020, I have not received any call from Technician. I called customer care 4times and sent multiple mails to Nodal & Grivence offices also. But no solution till now or no call from Technician. This is a bit disappointing during this pandemic situation where employees depend on internet for working from home. Very worst service with no resolution till now.

Hi,
It's really annoying serving i ever have seen in my lifetime really fed up with follow-ups and service kindly refund my money as i already initiated 10 days back.

Regards,
Ishakha

Pathetic network - frequently down and customer service - we are the worst in the world we don’t know when issue will be resolved our dialogue will be same that is will resolve in 24hours if not follow up again we are useless at our end, we can’t even provide technical guy to your location

Technical guy - we are useless same like our company as top management is the worst at state of are quality

I applied for a new connection on 3rd july 2020. Till now they didn't do anything. Act is the worst broadband provider of all. Very bad customer care. They won't respond or resolve your issue.

It is been perennial problem with act service. They have agreed to give 100 mbps speed uninterrupted internet.in the last 2 months, there have been so many complaints raised due to slowness of the internet. Average of 10-20 mbps. Speed is coming instead of 100 mbps.
It breaks atleast 10 times in working day, it is becoming difficult, and they never compromise on charges, there is no proper support as everytime tickets are closed without resolution

I have taken recently act fiber net connection by paying 4k but we have issues in connecting internet using wifi in mobile and laptops though i called them and sent emails no response yet
I escalated but no use.
I pinged them in fb messanger no use.

Please do not take act fiber net connection and face issues like me with internet which is crucial in this covid situations.

Laxmikanth
91-[protected]
[protected]@gmail.com

I contacted act fibernet on july 4th for a fiber net connection. An executive (Mr. Manjunath ph. No. +91 [protected]) called up instantly to book the connection, filled up the kyc form, asked me to make the payment. Post which he said that within 5 days, i would get a connection. I called the customer care and manjuntha after 7 days, they informed me that the port is not available and that they have to put a port to give me a connection. I asked them for an estimated date, they said within the next 3 days i would get a connection. This exercise went on for another week and no reply or connection from their end. Now it has been 12 days of doing this exercise. I got fed up and requested for a refund and the customer care exec told me it takes 15 days to process the refund! I don't understand why it would take 15 days to process it when the mistake was from their side and my funds are being blocked unnecessarily

My issue is as under:
. Why promise a connection when there is no port. Atleast do not give false hopes to the customer.
. If the connection is taking time, atleast inform the customer that it would take time. Why should the customer call repeatedly for an update
. When booking the connection, the payment needs to be done instantly, but for refund, why is it 15 days?

Please take the necessary action for the same. Details are as under

Act account no:[protected]
Refund request number - sr[protected]

It's been more than 2 weeks that we paid for the connection, more than what the sales man Kamran promised. Now neither does he answer the calls nor the customer care - they tell us that they will transfer the call to customer care and disconnect the call. More over you call the custoimer care number, you need to dail in at least 10 times for it to get connected as it keeps saying please check the number you are calling. worst after sales services from act and they say they are number 1 in internet. what a joke!!

ACT Fibernet, 2nd And 3rd Floor, Indian Express Building, No. 1 Queens Road, Bengaluru – 560001. Ph :[protected] Email id: helpdesk.[protected]@actcorp.in).

My internet disconnects frequently from Apr-20 ( 25mbps) ) & I have raised 100 of complaints, but all tickets are closed without resolutions. The services engineer ( +[protected] told me that there is problem with the router and as per his recommendation he told to fix Netgear AC1200 worth 3000/-. Even after fixing this new router the problem still exists (30mbps).Now he says there is problem with the cable and it needs to be changed only if the plan is upgraded and new cabling cost and the cabling work to be done from my side.Also the new router is not working due to wrong connection by the service engineer. I’m a customer from 10yrs and this is horrible service provided by ACT and by the arrogant service engineer and customer care. So I had internet problem from last five years and I need all the money paid to company to be returned back to my ( Rs. 100000/-).

Hi, have been sending mails regarding my issue with connectivity and account from almost a month now. I raised requests through app and sent mails to help desk, nodal officer and also appellate officer's email ids. None of them responded till now. This is pathetic.

Hi Team,

I took connection on May End and i was promised by ACT representative that for 6 months plan, i will get 1500gb free.

Before taking connection with ACT, I decided to drop and asked for refund, then i have received the connection.

Now I am being asked to pay extra money and i don't know what is it for!

As i was out of Bangalore, I have raised a complaint as well as sent an email for temporary disconnection. I have not been responded and i don't know what is the reason.

Please do help in solving the issues.I am tired of calling ACT, My tickets will get resolved without intimation. I don't know only me receiving such a service.

ACT Account Number :[protected]
Plan : ACT Blaze 6M

Regards,
Sharath M

Network every two hours going down.

I am using ACT fibernet, the internet gets disconnected frequently, there is no customer service number that we can talk to, and there is a stupid app in which user needs to raise complaint, it takes a minimum of 24 hours to resolve the issue. this is a pathetic service for the premium they are charging every month

Pls disconnect my internet connection with immediate effect since we travelling to outstation my registered mobile number [protected]

I want to know my refund status it's been 15days still i haven't received any information...

The internet has been down since morning. I have registered a complaint with act with the ticket number sr[protected]. I work from home and desperately need the internet. My account number is[protected].

I had taken the connection for 6 months offered by act by doing a prepaid mode of payment. They quoted a price of rs. 4850, which i paid upfront before getting the connection. They promised me a free router before the payment, but did not oblige while setting up the connection. Since, i was in a need for new connection i did not have a choice but to get the connection anyway. Their sites are misleading giving out wrong information too.
After one month of connection, they generated a new bill saying there is a outstanding amount to be paid. I tried contacting them through all different means possible. I emailed them a few times without receiving any response, i wrote to them on messengers. I called their numbers, but 2 of them are not serviceable in 3. At last i got through in to a number, and they made me wait 12 minutes and took down the complaint. They promised that the problem would get solved in 24 hours, but they simply closed the problem in place of resolving the issue. I had to call them the next day again and after 7 mins got through them. They reopened the complaint again and then promised that it will get resolved, finally cutting the call on my face without giving prior warning. Same thing happened again, they closed the complaint without resolving it. I tried to peacefully call them one more time on the third day, it again took 10 mins to get through to them but i patiently waited. This time the customer executive told me that they raised the prices after they had given us the connection and without intimation just generated the bill. I pointed out that they cannot do that, since they had quoted a price and took an advance payment of their services. They should have informed us of the price changes. She conveniently hung up the call knowing very well that next time i will not be able to get through to their customer care. I am being pushed around like this for 15 days now, and its not fair to us as customers to go through this. Their service is terrible and their way of dealing with complaints is unfair.

I have installed act fiber net app and chosen for a new connection, it took all of my area details then i got a call from an act sales dept. Who has assured me of new connection within 2days, so i have subscribed for a plan and made payment on 30th of june 2020,
They have accepted the payment and from then onwards i have no response until i visit the nearby branch office and raised a complaint there.
After 2 days a technician has came and told us that they have no server box in my surrounding area so he said that they had to install a server box in my house where he said that it will take 5days of time, i've agreed for that and waited for 4 days and called him again to know the status where he recklessly answered me that it can't be done tomorrow it'll take 10days more.
Now it's been 15days since i made the payment, till this day i haven't got any proper response and proper answer from them.
It's like completely cheating the customer.

Hello i am from bengaluru... As everyone know due to this pandemic everyone is working from their work station headquarters wfh or from their native place. I was away from bangalore from march until july 1st and i haven't used a singled byte of internet. Also i informed the act customer care executive to temporarily disconnect my connection from april until july. (I paid my bill for march as i used the internet for 10days) but they didn't...

Dear sir / madam,

I am writing to you to raise an issue about: broadband internet

The issue that i have experienced was: i had raised an issue to refund rs.2048 for a new connection with act fibernet prospect id[protected]

It occurred on: 22/06/2020

No response from act fibernet

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Amal dev

Mobile number: [protected]
: