ACT Fibernet Complaints & Reviews

This is to inform that act fibernet is the fake isp network of india.

They claim to be the fastest isp, but it is the most irritating network of all time

The services of this fastest isp is far beyond expectations... (Negative)

The best dummy isp of india goes to act fibernet.

They never respond to complaints

If they respond it would be temporary

Again and again we should call them to fix the issues

We are tired of calling them and they never respond to e-mails.

There is no proper escalation matrix.

They dont follow the best pratices in support.

The wont care about customers

The best idea is to levy hefty fine for making fake claims to the customers.

For trusting this network we have to lose our work/business/time

There call center will always be in dnd mode

They never connect when there is an issue

If connected we have to spend lot of time for just reporting the issue.

We need to select the language each time we contact the support (Not sure when it will work for selection of language).

If you select to talk to the support people, you need to end up with disconnection after long wait...

Default message will be sent "restart your router" everytime...

Every month they contact us for making payments

They keep on sending messages to pay the amount

Every month it is usual to contact them more than couple of times

They make the call center centralized ivr system which hardly works (All the time it says the customer you are calling is not available)

They give whatsapp number (What about the people who dont use whatsapp).

Hope they think if customers are not using whatsapp they are not human beings. (Now most of the indian organizations are making this a habit, thanks to modiji...)

It is for the individuals choice to choose whatsapp are not.

I want hefty compensation from this isp as i have trusted for years and they have broken the trust by not considering the issues.

They never improve the customer experience...

It will be the same old story again and again they use to upgrade the network speeds (Who cares when there is frequent interruptions of services)

Nagaraju gopalachar
Attachments
Tue, jul 28, 8:19 pm (15 hours ago)
To helpdesk. Blr

Dear sir,
Dear sir,
I have applied for an act broad connection online in the month of may. Till paying the money act representative follows up every hour. After that act installation team did not respond properly & called customer care several times (Minimum 10 times). They also have not taken any action. I have been disappointed & informed to cancel the connection & applied for a refund. Since one and half months i am trying to get my refund & i have called the minimum 20 times to the customer care & each time taking 30 mins. For reaching. But no use. Each time telling escalates the issue. Please refer attached mails received from act. Kindly do the needful action

Name: nagaraju.
Account no:[protected]
Username:[protected]
Email id: nagaraju. [protected]@gmail.com
Contact no. [protected]

I can't unsubscribe from sony liv account directly, it is showing to get in contact with act services to unsubscribe but i can't able to find any help from act fiber net, worst experience ever

Account id:[protected]
Ticket #sr[protected]
#sr[protected]
Hello sir/madam,
I am rajashekar s, on 2nd may 2020 i had an issue with my bill. I have called customer care more than 20-30 times, but problem was not solved. As per act fibernet, if we don't pay the bill within 15 days, the connection will get disconnected. My account got disconnected. After a few days, the problem was solved, but another problem was started. They provided me only 15-17 days o[censored]sage, but they have charged me the whole month bill. As covid issue, we have work from home, i booked another connection in the same broadband company. It's working properly and i do not have any issues. After a few days, i received a call from act fibernet, they told me that, there are going to solve the issue and make a new bill as per my usage, but there were no changes made. Past one month i am receiving calls from act fibernet, in that few people forced me to pay the bill. On 28th july 2020, i received a call from act fibernet. The person who called told me that they are going to clear my bill without any charges, but i should use there broadband. I explained to them everything that i am using a new connection in the same company. They agreed. They told me to activate my old account, then they will receive a new bill of 200 rupees, i have to clear it and give a call back to customer care to disconnection. But they have added 200 rupees to the old bill.
I want to pay the bill only for my fair usage. I request you to solve this problem. Please get me a solution.
Thank you

Hi,

This is Anil i have requested for the new act fibernet connection. Your executive Mr. Shivkaumar mobile no. [protected]/ +[protected] asked me to pay the charges of Rs.4485 for the three month plan via phone pe transaction number: P2007040918258027814007

However i didn't got any acknowledgement or receipt from your executive and there is not update on the connection.

Also note that your executive Mr. Shivkaumar mobile no.[protected]/ +[protected] is not reachable and however he is active in whats app whereas he is not responding to the messages sent to him.
attached screenshot for your reference.

UTR no.[protected]
Payment date 4th July 2020

I requested for new connection & paid 3245/-
some technician visited my home and he told me that in this area there is no box to give you new connection we will refund your amount he said and he left
till now i didn't receive my refund
kindly find below my bill attachment, refund ASAP

Please, make sure that our internet issues is resolved, mobile no-[protected], We are facing internet issues no one cares about it if we are raising complaint also.If we are raising complaint also no one cares about it simply we are paying the internet bill.

As i have left city so disconnected broadband connection. I had balance -590 /- in account so balance amount has to refunded. Please contact me on [protected]@gmail.com for more details.

Please find account details below
User id :[protected]
Account no :[protected]

Thanks
Kamta

Dear sir,

I have rented the product as per company norms, but as there was no use of it so i thought to return back the product to act fiber net and registered mobile number with act fiber net [protected]

The amount which i have deposited is of one thousand therefore there is an option to return back the product so that we can get money back and there will be no billing from next month.

When i raised the request with customer care of act fiber net it's been like 20 days now still there is no progress now two days are left they will put billing again for next month which i don't want, couple of times i have tried reaching to customer service every new executive will tell new story

Seeing that i have written the email to nodal officer of act fiber net still there is no progress i just got a reply on that email stating will look into it sorry for inconvenience that too 3 days back.

Still no progress. Kindly look into this.

Thanks and regards
[protected].

I request you to stop the internet connection till dt. 28 jul 2020 as soon as possible. A written confirmation will be highly appreciated.
Plz do not generate invoice bill from today or next bill & close my account.
Allready, i was paid this month jully total bill.
The connection is on the name of sanjaykumar kulkarni and the internet account number is[protected] & reg. No. [protected].
Email:- [protected]@gmail.com

Thanks!

I have paid amount for new connection and they didn't respond anyone since 1week

From June starting I am calling and telling the customer support to terminate my service. They told it will be done by 15th. So from 15th I took another companies connection. But from 25th onwards, I started getting harrasment call from the team saying you have not yet paid the bill, pay the bill or else... (and then cut the phone).
I got so many calls and I was so much afraid that I had to pay the full June amount. But the same is happening again in July.
And now I don't want this anymore.
Also I am moving to my hometown, I won't be responsible for the router anymore.

The internet plan is for 7 months in total, bill is paid at one time. Since the internet junction box is at my house, there is a wave off of Rs 59 as per their process. But ACT company denies to provide this even after 50 call complaint request. Without providing a resolution, they simply close the complaint request.Also their customer support is the worst who do not even reply to our emails and even if manager escalation is created, none of them call back.Ticket is just closed.

Also for a bill the taxable amount is supposed to be the plan amount, but they are adding an extra 100 as taxable. Which is a fraud business.

Even their higher management does not even respond.
Request you to please look into this and provide some solution. ACT is complete fraud.

Below is my ACT account no. and my friend Raghu who is facing the same issue.

ACT Account No.[protected]
ACT Account No.[protected]

Hi team,

Seeing this forum's assistance, since my concern with act fibernet, was not getting addressed properly or response or resolution or my refund.

I opted for internet connection via act fibernet website, mr dinesh (Dineshakumar. [protected]@roi. Actcorp.in) contacted back and provided very good sale services process of following up and provided the connection... On july 3rd around 18:00 hours

After the connection services got completed, the plan what i opted was not consistent and keeps on degrading with speed and its not constant speed too as low as 18mbps to 130mbps... I contacted mr. Dinesh to address this issue, for which he suggested to log ticket via phone support or chat

I contacted phone keeps call getting disconnected after waiting for so long..in the queue... No call back too...
So contacted and logged ticket via chat...

Every time the ticket is closed without resolution, most importantly without users confirmation... Additional problem for the sake of calling from fibernet they call from the number - [protected], by providing missed call or blank call or just say 2 or 3 words and disconnect it... To show the accountability that they called the user... As the user we cannot reach them via re-dialing that number too.

First ticket - sr[protected] - logged this ticket for slow internet speed on july 14th
Problem identified - packet drop on default router's gateway itself
Resolution provided - without confirming the issue status, ticket got closed - worst customer support

Second ticket - sr[protected] - logged this ticket for slow internet speed (Same original issue, which was not resolved) on july 17th
Problem identified - packet drop on default router's gateway itself
Resolution provided - your engineers, told they will close the ticket, then only they can 'replace the router tplink c5 model, with dplink model'

Note: even with dplink router dir825 model - i noticed 'packet drop', hence i have upgraded firmware from version 2 series to 3 series... Now the packet drop got fixed, but the slow internet issue continues...

Third ticket - sr[protected] - logged this ticket for slow internet speed (Same original issue, which was not resolved) on july 25th
Resolution provided - without confirming the issue status, ticket got closed - worst customer support

Wrote multiple emails to the following email ids, but wasn't got resolved
Helpdesk. [protected]@actcorp.in,
"dineshakumar. R",
Nodalofficer. [protected]@actcorp.in,
Appellate. [protected]@actcorp.in

Note: refund link in their website is not working too. Web link: https://bots.actcorp.in/ACTWebChat

In total no proper response... Need my refund... Back

Regards,
Rajesh. V

I am not able to use my internet account number ACT[protected] since 20 days and not able to register my complaint using ACT app

Act fibernet has not done the installation nor providing any update when they will do. Madhu kumar emp id 25994 took 6 months along with 1500rs gx box price total 9182 rs payment on 18 june 2020. Till now they have not provided any update and purposely delaying it even though promised that it to be installed latest by 24 june as i took connection if they provide me on urgent basis. Now it’s a state where they are not picking my calls and not responding. Request you to please take action

Act fiber is creating some rough time in my work. As the days pass by. Its being very difficult to deal with the issues of no internet for very 15 days. And for every 15 days i have to take leaves from my company which is making a bad impression on me at my work place. Raised number of complaints on the issue but it takes 3 days everytime they resolve the issue which is worst.

As i got a new job in thirunelvi.. I got e-pass and planning to travel there on 1st of august. My workspot is in thirunelvi. So i canot able to continue the connection. So cancel my account and kindly reimburse the amount.

I have applied new connection in ACT and choose a plan for 6+2 months and I made payment through online which is 6306rs within 2 days site engineer came to my home and he informed me that due to server overload he can't give connection so I have contacted sales person he informed me same and told me that it will take minimum 20 days of time I can't wait that long so I told him to cancel and refund my amount.he told me to contact customer care, I have contacted and raised refund request within 2 days I got the message as refund request closed but I didn't got my refund yet.again I have mailed nodal officer he replied me and reopened the ticket still I didn't got refund but my ticket got closed again.

My act internet connection was deactivated with giving my refund amount i am continuously calling but they are not reaponding
They are cheaters bastards. Bloody cheaters eating middle class money