ACT Fibernet Complaints & Reviews

I placed order for act fibenet few days before still installation is not done and now i changed my address and i called to sales executive he told me that address change is not possible please contact customer care after that i called to customer care no one picked up after waiting in queue also. It's a worst experience i am having now i want my refund amount i don't know what to do now. Can you please go me out to get my money back. If not i want address change should be done.

Hello,
I have opted for act fibernet new connection a week back and amount is paid and still there is no installation of it done. I am working from home and facing network issue and what to get it done as soon as possible

I enquired about new connection through act's website a salesperson contacted me and i purchased act blaze pack on thursday 9/07/2020 and i was given an assurance that it will get installed by saturday i. E 11/07/2020 but after getting the payment i have not received any communication from act about the connection and that sales executive is not answering my calls. I tried calling their customer care services but there they are just escalating the issue not action taken since. Today is 14/7/2020 state is the same request for a refund that too kept in side box.in this time of locked-down, we are working from home and internet connection is causing our loss of work. Act is ignoring its new customers after getting the money they don't care whether the service is given or not, even representatives do not have updates regarding the delay. This is highly unprofessional.

Currently my connection is in Bangalore but no one is using it hence we have been trying to get it disconnected but the 24X7 Numbers don't work, We have tweeted the issue but no response. We do not know how else to get the connection terminated.

I had requested for new connection in bangalore on 18th june 2020 and as per the sales executive shivu (Ph no.[protected] paid an amount of rs. 4491.
After that there was no call from either any of the installation person or even the sales executive did not pick my calls. Whenever i called the act customer care they would promise it would be done in 24 hrs but still it was not done. Due to which i opted for cancellation and raised a refund request (Sr[protected] dated 6th july 2020) and got an sms stating they would get in touch with me within 48 hrs and would take the my bank details to process the refund and after that within 4 days the refund will be completed.
But till today nobody has called me to take the bank details or the refund has processed. Please do the needful.

Thanking you.

I have opted in for a new ACT Installation on Wed 8/07. The connection is for my office purposes, and sales guy assured me of a new connection in 2 days, I have been checking with them since. I was given response that the connection will be given that day. After 4 days, He responded me that he needs another week to give a new connection. This is not what I signed up for and going by their track record I am not confident of getting a new connection in a month also.

Worst CUSTOMER experience ever, I have shifted from my existing act connection in Hyd because of the ### CUSTOMER service provide. But I don't have many options in the area I live, I was expecting this kind of Service and was right fearing do.

I planned for a new connection and contacted ACT.
Their sales executive took all detilas and made me to pay 6 months in advance. After payment he is asking me to provide all original Aadhaar Card and DL in WhatsApp.
As per him my connection is not approved and while contacting him his wife is picking call to inform he is not available. I can provide his employment number also.

At last after sending mails I got connection application form and from last 4 days I am trying to contact customer support on [protected] and [protected]. Both numbers are not working and I am not getting any clear message regarding my connection. Invalid numbers are making me uncomfortable with ACT. Have sent mail to their Nodal, Appellate and media mail id's

My request number is SR[protected]. Either they can initiate refund or provide me connection.

ACT is a real waste fibernet provider in Bangalore.

I paid the bill yesterday morning but my service got suspended and i m asked to pay the bill again kindly update the bill information and resume my services while the customer services number is useless

I had requested a new act fibernet connection (Enquiry id:[protected] on july 7th 2020. After completing the process for document submission and payment, the field engineer team said that a connection wouldn’t be possible in the required location.
I haven’t been able to contact the salesman for refund. Customer care has cut my calls 3 times after being asked to wait.

Request refund of paid amount as soon as posiible.

Order reference number: #20200708111212800110168339835067072
Act storm 3m+wifi amount: ₹4845

Frequent problem with internet and act team is not responding on time. Bloody buggers and really you people are testing our patience levels

It's been 3 days my internet is not working. I am in no way able to reach their customer care. They are not picking calls & neither responding to mails. I can't find any way of contacting them. Their chatbot sayd your complaint is resolved while no one has even contacted me yet.

It has seriously affected my work & studies.

I have made the payment online 2 times. It didn’t appear in the account and still showed as unpaid.
I had an emergency so i made a payment yet again, but this time it was accepted.
But the suspension on the account wasn’t lifted immediately.
My work has been on a standstill since then!

The support team isn’t available 24-7.
I am unable to re activate my account even after payment.

They even exaggerate the usage i guess so that the monthly limit is exceeded and the customers can be lured into a better package, as i surely haven’t used 150+gb in 6 days.

Registered mobile number -[protected]

Hi,

I have applied for a new connection on 30th jun 2020, the sales person assisted me in filling the details and he told that the installation will take 4 days.
Till now this guy didn't call me back neither he has picked my calls.

I had called up the helpdesk for support, they said that it will be done by 9th of july 2020, still the end result is the same they are least bothered.
Again called the helpdesk on 11 july 2020, three times they have ended my call after requesting to provide the status of connection.

The customer support never seem to respond. Spoke to customer support, their field leads and executives - no avail
Sr[protected]

I have disconnected my act fibernet about a week back after a lot of terrible experience.

I finally closed my connection and was expecting a refund. However, i didn't get any reply for 3 days. Hence i tried calling customer care only to find that there is no way to connect with customer care after disconnection. Deeply frustrated, i found the helpdesk contact email and wrote the following email to
[protected]@actcorp.in
[protected]@acttv.in

"dear team
My act fibernet account details:[protected]
Phone: [protected]
Email: [protected]@gmail.com

I was using act fibernet for the past two years and recently on 23 june 2020 requested for relocation of my connection within the city in bangalore. However, the request was handled unprofessionally without any resolution. There was no communication from field engineers and despite calling the customer support for over 20 times it yielded no favorable response. All i was told was that the complaint has been escalated and will be resolved within 24 hours. From saturday till tuesday this was the same response given by customer care.

As internet is absolutely essential for my work from home setup, i requested for quick actions, but all i got was the same response with no sign of empathy to my situation. I got fed up with the support and asked for disconnection. The customer care tried their best to retain me but i found it absolutely pointless to wait any further. Finally they agreed for disconnection. Yesterday night i got a confirmation that my internet is disconnected due to delayed shifting.

During the call, i spoke with your customer care team, i repeated multiple times that i just paid 6+1 month plan by paying 6800 rupees and needed the refund of remaining amount. They said once the account is deactivated i have to call the customer care and register a new request for refund.

To my horror, i called today only to find that there is no way to connect with your team. The only way i can connect is ask for reconnection or just keep down the phone. There is no way to speak to your customer care team. What sort of trick is this? Is this even professional or ethical? In your app too there is no way to ask for refund.

First you disappointed with the service and now disconnected the internet services with fake promises that the customer should contact them after disconnection. But in reality there is no way to connect. Is this the way to deal with a long standing customer?

I need your support to resolve this matter at the earliest in helping me get the refund. Also explain how can a customer can reach your team for refund if not through this mail? If there is no facility available then this is a scam. Kindly be noted of the false promise to reach out to customer care after disconnection while in reality there is no such facility available is definitely a scam.

Looking forward for am amicable solution.
Regards
Sathish"

There was no reply and i got a message my query was closed as phone text.

Three days later, i escalated the issue to another support email id which is helpdesk. [protected]@actcorp.in

Again there is no response. I think this is a deliberate mental harassment and financial scam done by the company. I would like to not only get the refund but also bring a change in their refund process and have a transparent communication. This is completely a scam if every time a customer has to run behind these companies like a dog for retrieving our hard earned money. This is completely unethical and i am prepared to go any length in getting this addressed.

I had made payment for a new connection on 4th july morning.

Sales executive - mr. Madesh [protected]

Mr. Madesh assured installation to be completed on 5th july. It wasn't done. Then, i was promised it would be completed on 6th july. It wasn't done.

Post this, madesh stopped answering calls. I had to call from different number to talk. Then, i was promised installation would be completed on 8th july or refund will be initiated.

It is 8 days today and till now no update on status.

I have a humble request, either please help complete the installation or refund the money so that i can make the shift to other service provider.

I am using mobile data and struggling to manage work due to this.

I sent an email requesting for the termination of my ACT connection.
It was not answered and it's been a week atleast. My guess is their customer service is incompetent.

[protected] is the account number.

ACT's phone number is not reachable. I will be suing ACT in case they don't respond properly to my email.

Hi,

I had given a request for new broadband connection on and paid 4845/- on 23-june-20 and noone appeared for installation, i waited till 10 days and after that i requested for refund on 2nd july2020 and 3rd july and received an sms refund would be initiated within 48hrs but now i received an email from appellate. [protected]@actcorp.in "further, a refund request has been assigned to the concerned team to facilitate action. This would take 15 days to complete the process. However, you would receive a confirmation from the concerned team once the process at our end is completed. Please bear with us until such time." kindly check on issue.

Hi, i needed to deactivate my account as soon as possible. I tried calling and emailing you. But no response. My account no :[protected]
Thanks,
Nidharshan

Provided resolution time but no one has bothered even to contact, After repeated follow ups and rude customer support Technician called and told he cannot come so he will come tomorrow morning.